Mission Statement, Vision, & Core Values (2026) of Mitie Group plc.

From its founding in 1987 to employing 72,000 colleagues across offices, hospitals, schools and critical government sites, Mitie Group plc stands at the intersection of scale and purpose-transforming estates through a mission to create smarter, safer, cleaner and greener places and a vision to be the future of high-performing places by harnessing technology, sustainability and community support; armed with its Facilities Transformation strategy launched in October 2023 and a Three-Year Plan (FY25-FY27) that shifts the business toward technology-driven facilities transformation, Mitie has strengthened its market position further with the June 2025 acquisition of Marlowe and advances social impact goals such as its pledge to uplift one million lives via social mobility, wellbeing and skills initiatives-backed by core values of integrity, trust, diversity, "one Mitie" collaboration and a relentless drive to go the extra mile while treating customers' businesses as their own.

Mitie Group plc (MTO.L) - Intro

• Employees: 72,000 (across the UK and international operations)
• Founded: 1987
• Core services: Security, Engineering, Decarbonisation, Cleaning & Hygiene, Facilities Management, Risk & Compliance
• Key social-value programs: Mitie Foundation, apprenticeship schemes, responsible supply-chain initiatives

• Public sector: central & local government, NHS trusts, defence and education sites
• Private sector: commercial offices, retail, industrial, life sciences and built environment clients
• Critical sites: security and engineering provision for high-dependency locations (hospitals, government facilities)

• June 2025: Announced acquisition of Marlowe - a peer specialising in compliance, risk management and investigative services - broadening Mitie's integrated risk and compliance offering and strengthening recurring revenue streams.
• Ongoing integration focus: cross-sell of risk & compliance into existing FM contracts and bundling of decarbonisation/engineering services to lift customer lifetime value.

• Net-zero & decarbonisation: integrated engineering and energy services to lower client carbon footprints, with retrofit and operational efficiency projects across estates.
• Mitie Foundation: targeted community investment, skills training and charitable partnerships to increase employment and social mobility.
• Apprenticeships & skills: branded schemes to upskill technicians, security operatives and engineers-feeding talent into the company and local labour markets.
• Responsible procurement: supplier audits and modern slavery due-diligence embedded in supply-chain processes.

• Mission (purpose-driven delivery): Provide safe, efficient and sustainable environments that enable clients to operate and communities to thrive.
• Vision (long-term positioning): Become the partner of choice for integrated facilities and risk services, leading on decarbonisation and social value.
• Core values in practice: Operational discipline (on-time, on-budget delivery), customer focus (KPI-driven contracts), colleague safety & development, and continuous improvement via tech adoption (IoT, predictive maintenance).

Mitie Group plc (MTO.L) - Overview

Mitie Group plc (MTO.L) positions its mission around transforming customers' estates to deliver smarter, safer, cleaner and greener places that are future-proofed for rapid change. This mission underpins the group's strategic pivot from traditional facilities management to technology-driven facilities transformation, reflected in its Three-Year Plan (FY25-FY27).

• Mission emphasis: integrate digital and sustainable solutions to evolve the built environment and create long-term client value.
• Strategic intent: shift from labour-intensive FM provision to higher-margin, technology-enabled services including smart buildings, integrated FM and energy services.
• Core outcomes targeted: improved occupant safety and hygiene, reduced environmental footprint, lower whole-life operating costs and enhanced estate resilience.

Key mission attributes and how they map to operational priorities:

• Smarter: rollout of IoT, predictive maintenance and data-driven estate optimisation to reduce downtime and operating costs.
• Safer: investment in compliance, risk management and wellbeing services to protect customers, staff and visitors.
• Cleaner: scaled cleaning & hygiene solutions, leveraging technology and process standardisation to meet heightened hygiene standards.
• Greener: decarbonisation programmes, energy management and retrofit services to align customer estates with net-zero goals.
• Future-proofing: modular service models and digital platforms to enable rapid adaptation to changing client requirements.

How the mission translates into measurable initiatives:

• Commercial transformation: targeted pipeline growth in integrated services and smart building contracts to increase recurring revenue.
• Sustainability agenda: delivery of customer carbon reduction projects, energy optimisation contracts and electrification/retrofit programmes.
• Digital enablement: investment in remote monitoring, predictive maintenance platforms and data analytics to reduce reactive spend and increase asset uptime.
• Safety & compliance: standardised operating models and training to reduce incidents and ensure regulatory compliance across diverse sites.

The mission's alignment with investor and market expectations is also reflected in Mitie's external communications and investor materials - see related investor profile for deeper context: Exploring Mitie Group plc Investor Profile: Who's Buying and Why?

Mitie Group plc (MTO.L) - Mission Statement

• Mission core: transform how places perform - operationally, environmentally and socially - by combining facilities management, technology-driven services and community investment.
• Strategic anchor: Facilities Transformation strategy (launched Oct 2023) to modernise service delivery, drive efficiency and unlock greater value from client estates.
• Social commitment: pledge to uplift one million lives through social mobility, inclusion, wellbeing and skills training.

• Technology: adopting digital services and data-driven maintenance to improve asset uptime, reduce cost and enhance occupant experience.
• Sustainability: embedding low-carbon solutions and circular-economy thinking across operations and supply chain.
• Community impact: investing in skills, inclusion and wellbeing to drive regional employment and social mobility.

• Customer focus - deliver measurable performance improvements (e.g., availability, response times, satisfaction scores).
• One team - integrate operations across service lines to reduce duplication and improve margin capture.
• Own it - drive accountability, safety and compliance across 24/7 estate portfolios.
• Improve - continuous innovation and adoption of digital tools to raise productivity and reduce energy use.

• Energy and carbon: accelerated retrofit and optimisation projects across client estates to reduce consumption and support net-zero commitments (client- and contract-specific targets aligned through the Facilities Transformation roadmap).
• Digital adoption: rollout of predictive maintenance and real-time building analytics across priority contracts to cut reactive spend and improve asset life.
• Skills & inclusion: targeted apprenticeship, upskilling and community employment programmes linked to the one-million-lives pledge, focusing on regions with high unemployment and skills gaps.

• Board-level oversight of sustainability, social value and transformation delivery, with performance tracked through KPIs (operational availability, client satisfaction, carbon/energy savings, social outcomes).
• Contract-level Action Plans to reflect Facilities Transformation targets, with monthly/quarterly reporting into central performance hubs.

Mitie Group plc (MTO.L) - Vision Statement

Mitie Group plc (MTO.L) aims to be the UK's leading strategic partner for integrated facilities management and specialist services, driving operational excellence, sustainability and long-term value for clients and shareholders. The vision emphasizes creating resilient, efficient, and safe workplaces while delivering measurable social and environmental impact.

• One Mitie - collaborative, aligned teams delivering consistent outcomes across services and regions.
• Built on integrity and trust - transparent governance, ethical behaviour and accountable leadership.
• Going the extra mile - exceeding client expectations through proactive innovation and service delivery.
• Valuing diversity - inclusive recruitment, development and leadership to harness a broader range of perspectives.
• Treating customers' business as their own - deep client centricity, outcome-focused partnerships and shared success metrics.

These core values shape Mitie's strategic priorities, commercial behaviours and people practices, underpinning decisions from bid governance to site-level operations. They also translate into measurable programmes and KPIs across safety, carbon reduction, employee engagement and client satisfaction.

Operationalising the vision requires embedding core values into measurable frameworks:

• Governance: integrity checks, supplier due diligence and transparent reporting lines to ensure trust.
• Client outcomes: SLAs and outcome-based KPIs to 'treat customer business as their own'.
• People & diversity: targets for inclusive hiring, retention metrics and leadership representation.
• Continuous improvement: operational excellence programmes that incentivise going the extra mile.
• Sustainability: carbon reduction roadmaps, scope reporting and investment in low-carbon technologies.

Mitie's investor communications link provides deeper context on ownership, analyst views and capital allocation: Exploring Mitie Group plc Investor Profile: Who's Buying and Why?