Breaking Down YUNDA Holding Co., Ltd. Financial Health: Key Insights for Investors

Founded in 1999, YUNDA Holding Co., Ltd. has grown into a leading Chinese logistics provider with an extensive network of over 31,000 service points, driving RMB 36.9 billion in revenue in 2021 (a year-on-year rise of 12.3%) as it capitalizes on a booming RMB 4.8 trillion logistics market; strategic investments such as the RMB 1.2 billion allocated to technology and infrastructure in 2021 have delivered a reported 30% improvement in delivery times, supported targets like a 95% on-time delivery rate by 2023 and a customer satisfaction goal of 95% by end-2024, while operational metrics-average delivery time of 24 hours with plans to hit 18 hours by mid-2024-sit alongside sustainability commitments (25% carbon reduction by 2025 and 15% electric fleet converted as of 2023) and governance measures (95% employee participation in ethics training, 100 reported cases investigated, an 88% customer satisfaction score in Q2 2023 and a 20% reduction in response times after a new service platform), setting the stage for YUNDA's push to expand market share to 30% by 2025 and redefine logistics performance and customer experience

YUNDA Holding Co., Ltd. (002120.SZ) - Intro

• Founded: 1999
• Core businesses: Express delivery, supply chain solutions, last-mile services
• Network scale: Over 31,000 service points across China
• Employees and partners: national courier workforce supported by franchise and agency partners

• Deliver reliable, timely and affordable logistics services that enable commerce and improve customer experience.
• Integrate technology and network capabilities to optimize last‑mile delivery and supply chain efficiency.

• To be a leading, technology-driven logistics platform in China and the broader Asia-Pacific region, powering e-commerce and omni-channel supply chains.
• Scale sustainably while maintaining high service quality across a nationwide network.

• Customer Centricity - prioritize accuracy, timeliness, and responsive service for shippers and recipients.
• Innovation - invest in digital infrastructure, automation, and fleet modernization (RMB 1.2 billion allocated in 2021).
• Operational Excellence - continuous network optimization across >31,000 service points to reduce transit times and costs.
• Integrity & Compliance - adhere to regulatory standards and transparent governance as a publicly listed company (002120.SZ).
• Collaboration - partner with e-commerce platforms, merchants, and local agents to expand reach and service offerings.

• Network consolidation and service-point expansion to maintain coverage and last‑mile density.
• Technology uplift: upgrading IT systems for route optimization, tracking and customer interfaces supported by 2021 capex.
• Fleet and automation: targeted upgrades to vehicles and sorting facilities to improve throughput and lower unit costs.
• Market capture: leverage the RMB 4.8 trillion logistics market growth driven by e-commerce to increase parcel volumes and revenue.

• Revenue (2021): RMB 36.9 billion
• Revenue growth (2021): 12.3% YoY
• Service points: >31,000 nationwide
• 2021 tech & infra investment: RMB 1.2 billion

YUNDA Holding Co., Ltd. (002120.SZ) - Overview

• Prioritizing technology to streamline processes and improve delivery efficiency.
• Investing in fleet modernization, network optimization, and IT systems to reduce transit times and increase reliability.
• Targeting measurable service-level improvements (e.g., on-time delivery rates and average transit time reductions).

• Becoming a technology-led logistics platform integrating last-mile, warehousing, and cross-border services.
• Scaling digital capabilities (route optimization, real-time tracking, automated sorting) to support high-volume e-commerce flows.
• Expanding service quality benchmarks to meet urban and rural coverage while maintaining cost efficiency.

• Customer Centricity: Deliver consistent, reliable experiences focusing on on-time performance and transparency.
• Innovation: Continuous investment in technology and process improvements to elevate efficiency.
• Operational Excellence: Data-driven optimization of networks, fleet, and workforce productivity.
• Integrity and Compliance: Adherence to regulatory standards and ethical business conduct.
• Collaboration: Partnering with e-commerce platforms, merchants, and technology providers to expand service offerings.

• Allocate continued capex and R&D funding to sustain digital transformation and automation.
• Track KPIs-on-time delivery, average transit time, customer satisfaction scores-to measure mission progress.
• Balance urban speed demands with cost-effective rural coverage through network design and partner ecosystems.

YUNDA Holding Co., Ltd. (002120.SZ) - Mission Statement

• Provide nationwide and international parcel delivery with best-in-class speed and reliability.
• Leverage automation, AI routing, and data analytics to reduce delivery times and operational costs.
• Invest in low-carbon logistics infrastructure to align growth with environmental responsibility.
• Maintain transparent governance, fair labor practices, and stakeholder value creation.

• Target: Increase market share to 30% by 2025 with focused international expansion and differentiated service offerings.
• Customer goal: Achieve a customer satisfaction score of 95% by end of 2024 via tech-enabled service improvements.
• Operational speed: Reduce average package delivery time from 24 hours (latest quarter) to 18 hours by mid-2024.
• Environmental pledge: Reduce carbon emissions by 25% by 2025; fleet electrification and energy-efficient hubs are key investments.
• Fleet progress: As of 2023, 15% of the fleet is electric, with planned significant increases over the next two years.

• Customer Centricity - prioritize timely, transparent, and reliable service delivery.
• Innovation - continuous adoption of automation, AI, and digital platforms to improve efficiency.
• Sustainability - measurable reductions in emissions and resource use through electrification and efficiency.
• Integrity - compliance, ethical operations, and stakeholder accountability.
• Collaboration - partnerships across global logistics networks to scale reach and capabilities.

• Technology: AI-driven route optimization, real-time tracking, predictive demand forecasting to shave hours off delivery times.
• Network expansion: Targeted international market entries and cross-border service suites to grow toward 30% market share.
• Sustainability investments: Depot electrification, EV fleet procurement, and energy-efficient sorting centers to meet -25% emissions target.
• Customer experience: Improved CX workflows and KPIs aimed at hitting a 95% CSAT through faster resolution and transparency.

YUNDA Holding Co., Ltd. (002120.SZ) - Vision Statement

• Integrity - Upholding ethical behavior, compliance, and transparency across all operations.
• Customer Focus - Consistently exceeding client expectations through responsiveness and quality service.
• Operational Excellence - Streamlining processes to improve speed, accuracy, and cost-effectiveness.
• Innovation - Investing in technology and platforms that enhance customer experience and operational agility.
• Sustainability - Balancing growth with social responsibility and long-term environmental considerations.

• Mandatory ethics training rolled out company-wide in 2023, achieving a 95% completion rate and standardizing expectations for conduct.
• A transparent reporting mechanism that processed 100 reports in 2023, each entering formal investigative workflows to ensure accountability.
• Customer experience investments: a comprehensive Q2 2023 satisfaction survey (88% satisfaction) guided the early-2024 rollout of a new customer service platform, which reduced response times by 20%.