Breaking Down ageas SA/NV Financial Health: Key Insights for Investors

Discover how Ageas (listed AGS.BR) positions itself as a trusted international insurer across Europe and Asia, operating in some 12 markets and guided by a mission to be a "Supporter of your life," a vision of delivering superior and sustainable stakeholder value, and four core values - Care, Dare, Deliver and Share - that shape every customer interaction, partnership and governance decision as it balances profitability in mature markets with value creation in growth markets and embeds sustainability to address health, aging, mobility and climate challenges.

ageas SA/NV (AGS.BR) - Intro

• Geographic footprint: core presence in Belgium and the UK, expanding operations and partnerships across China, Thailand, India, Malaysia and other Asian markets.
• Customer base: retail and corporate clients, with targeted solutions for protection, savings, pensions, motor, property & casualty and employee benefits.
• Distribution model: multi‑channel - bancassurance partnerships, agency networks, brokers, digital direct sales and strategic alliances.

• Dual-focus strategy: sustain profitability and cash generation in established European markets while creating long‑term value through partnerships and scale in faster‑growing Asian markets.
• Capital & risk management: maintain resilient capital buffers and conservative underwriting discipline to protect solvency and support dividend capacity.
• Sustainable returns: target a combination of underwriting profitability, investment income and disciplined expense management to drive ROE and shareholder value.

• Mission: to protect and enable customers' ambitions by offering relevant insurance and protection solutions while delivering durable returns to shareholders.
• Vision: be the trusted partner for protection and long‑term savings in each market, combining local expertise with group‑level capabilities and digital innovation.
• Conduct & governance: operate with integrity, transparency and ethical behavior to preserve trust with policyholders, investors, employees and regulators.

• Embedding ESG: integrate environmental, social and governance considerations into underwriting, investments and product design.
• Societal challenges addressed: health & aging, mobility transformation, and climate resilience - aiming to reduce risk exposure and support transition finance where appropriate.
• Targets: lifecycle‑oriented products, green investment allocation growth, and reduced carbon intensity in proprietary portfolios (measurable progress tracked in annual reports).

• Partnerships & bancassurance: leverage long‑standing bancassurance relationships to scale life & savings in Europe and Asia.
• Operational efficiency: digital transformation, claims automation and process simplification to improve expense ratios.
• Capital optimization: active asset‑liability management and reinsurance to stabilize earnings and protect solvency.

ageas SA/NV (AGS.BR) - Overview

Mission Statement - ageas SA/NV (AGS.BR) positions itself as a 'Supporter of your life,' focused on protecting customers' assets and enabling their aspirations through insurance and related financial services. The mission is operationalized via customer-centricity, long-term engagement, ethical conduct, profitability discipline and a clear sustainability agenda.

• Customer focus: deliver a great customer experience with personalised approaches and transparent communication.
• Long-term engagement: offer flexible solutions to meet evolving life stages and changing risk profiles.
• Integrity and ethics: embed transparency and responsible conduct across underwriting, distribution and claims handling.
• Performance balance: pursue profitability in mature markets while prioritising value creation in faster-growth geographies.
• Sustainability integration: address societal challenges including health & ageing, mobility transitions and climate change through products, investments and operations.

Concrete measures and real-life metrics (company-reported and market-relevant data, latest consolidated year):

How these figures support the mission and strategic priorities:

• Financial strength (high Solvency II ratio and stable underlying result) underpins the promise to 'deliver on our promises' and provide long-term cover to policyholders.
• Profitability metrics (combined ratio and ROE) reflect disciplined underwriting and a focus on returns in mature markets while enabling reinvestment in growth markets.
• Significant premium base and diversified footprint support personalised customer solutions and resilient service delivery across cycles.
• Explicit ESG commitments ensure sustainability is embedded in the balance sheet and product mix, addressing societal challenges highlighted in the mission.

Operational levers ageas uses to realise the mission:

• Personalisation: digital distribution and data-driven underwriting to tailor products and enhance customer experience.
• Claims excellence: fast, transparent claims handling to reinforce trust and long-term retention.
• Capital management: conservative solvency targets to secure policyholder protection and shareholder returns.
• Investment stewardship: allocation policies aligned with climate targets and social priorities.

For investor-focused context and stakeholder interest, see: Exploring ageas SA/NV Investor Profile: Who's Buying and Why?

ageas SA/NV (AGS.BR) - Mission Statement

• Protect customers' evolving needs through relevant insurance solutions and service excellence.
• Create sustainable value for shareholders via disciplined underwriting, diversified markets and prudent capital management.
• Enable employees and partners with a performance-driven, inclusive and learning-oriented culture.
• Contribute to society by addressing health, aging, mobility and climate resilience while embedding environmental, social and governance (ESG) considerations into decisions.

• Market balance - sustaining profitability in mature markets while driving value creation in faster-growth regions.
• Innovation & agility - prioritizing speed, digital transformation and product/service innovation in a complex, convergent world.
• Sustainability embedded in strategy - integrating ESG outcomes and responding to societal challenges such as health, aging populations, evolving mobility patterns and climate change.
• Transparency & governance - adhering to high standards of governance and multi-framework reporting to ensure accountability and comparability.

ageas SA/NV (AGS.BR) Vision Statement

• Customer focus: deliver simple, relevant insurance and protection solutions tailored to evolving needs.
• Sustainable growth: expand selectively across core markets while maintaining disciplined capital allocation.
• Operational excellence: digital transformation, streamlined processes and data-led decisions to improve speed and quality.
• Responsible citizenship: commit to ESG targets, climate resilience and inclusive products.

• Care - Respect and help those around us while staying true to who we are. This drives customer service standards, employee wellbeing initiatives and community engagement.
• Dare - Push boundaries and take calculated chances to innovate products, distribution and technology solutions.
• Deliver - Make things happen: keep priorities clear, simplify processes and meet commitments to customers, shareholders and partners.
• Share - Foster a continuous-learning culture by sharing knowledge, best practices and insights across the organisation.

• Care - Customer retention and NPS initiatives lead to targeted product enhancements and relationship-based distribution models; capital deployed to protect policyholders in stress scenarios.
• Dare - Investment in insurtech pilots and digital distribution channels increases digital sales penetration and reduces acquisition costs.
• Deliver - Clear KPI cascades (combined ratio targets, expense ratio reductions) ensure operational focus; delivery tied to executive compensation and annual planning.
• Share - Cross-border learning communities and knowledge transfer drive faster rollout of best practices and reduce time-to-market for new offerings.