Bank of Ireland Group plc (BIRG.IR) Bundle
Rooted in a legacy spanning over 240 years, Bank of Ireland Group plc stands as a cornerstone of Irish finance, combining a full suite of personal, business and corporate services with a purpose-driven strategy that in 2025 translated into robust results - including net interest income topping €3.25 billion and a Return on Tangible Equity of about 15% - while pursuing a mission to help customers thrive through Customer First relationships and easier, joined‑up services; guided by a vision to be a sustainable company delivering tangible impact on societal challenges, the Group prioritises digital enhancement, financial inclusion and the green transition, underpinned by core values - Better Together, Take Ownership and Be Decisive - that shape governance, transparency and long‑term stakeholder trust.
Bank of Ireland Group plc (BIRG.IR) - Intro
Bank of Ireland Group plc (BIRG.IR) is a leading financial services provider in Ireland, delivering a full suite of banking products and services to personal, business and corporate customers. Founded over 240 years ago, the Group combines a deep heritage with modern strategic priorities to strengthen customer relationships, simplify operations and drive sustainable growth.- Founded: c. 1783 (over 240 years of operation)
- Primary markets: Republic of Ireland and Northern Ireland, with selective international activities
- Customer segments: Retail, SME, Corporate, Treasury & Markets
- Customer focus: deepen relationships through omnichannel services and personalised propositions
- Simplification: reduce complexity, streamline product ranges and improve operational efficiency
- Digital-first: accelerate mobile and online functionality, analytics and automation
- Sustainability: support green transition and financial inclusion
| Metric | 2025 Figure |
|---|---|
| Net Interest Income | €3.25+ billion |
| Return on Tangible Equity (RoTE) | ~15% |
| Common Equity Tier 1 (CET1) Ratio | ~13% (management target range) |
| Cost-to-Income Ratio | Mid-40s % (targeting improvement via simplification) |
| Loan Book (approx.) | €80-90 billion range (retail & corporate combined) |
- Digital banking enhancement - expanding mobile active customers, improving UI/UX, embedding data-driven personalization.
- Financial inclusion - initiatives for accessible products, community banking programs and SME lending support.
- Green transition - financing for renewable energy, energy-efficiency mortgages, and corporate transition lending.
- Risk & capital management - maintaining strong liquidity, prudent credit provisioning and a CET1 buffer aligned to regulatory expectations.
- Customer First - prioritise customer outcomes and long-term relationships.
- Integrity - high standards of conduct, transparency and regulatory compliance.
- One Team - collaborative behaviour across business lines with accountability.
- Excellence & Efficiency - disciplined cost management and continuous improvement.
- Responsible Business - commitment to environmental, social and governance (ESG) principles.
- RoTE and return on assets - profitability targets
- Net interest margin and fee income growth - revenue quality metrics
- Cost-to-income ratio - efficiency metric
- Loan impairment ratio and NPL coverage - credit quality measures
- CET1 ratio and leverage metrics - capital strength indicators
Bank of Ireland Group plc (BIRG.IR) - Overview
Bank of Ireland's mission is to help customers thrive by building stronger, deeper relationships and providing easier, joined-up services and products. This mission shapes strategic priorities across retail, SME, and corporate banking and underpins decisions on product design, distribution and digital investment.- Customer-centricity: prioritising personalised services, proactive advice and accessible channels to increase lifetime value and reduce attrition.
- Stronger, deeper relationships: focusing on cross-sell, relationship managers and bundled solutions to drive sustainable revenue per customer.
- Easier, joined-up services and products: integrating digital platforms, data-driven insights and simplified end-to-end journeys to lower friction and operating cost.
- Revenue mix: shifting from single-product transactions to recurring, relationship-driven revenue (e.g., current account/transactional flows, wealth and lending).
- Cost and efficiency: investments in digital and process simplification aimed at reducing cost-to-income while improving customer outcomes.
- Risk and capital: maintaining resilient capital and liquidity to support lending to households and businesses while protecting balance sheet quality.
| Metric | Value (approx.) | Notes |
|---|---|---|
| Total assets | ~€240 billion | Reflects balance sheet scale across retail, corporate and treasury |
| Loans and advances to customers | ~€110-120 billion | Core lending book to households, SMEs and corporates |
| Customer deposits | ~€130 billion | Primary funding source; supports loan-to-deposit stability |
| Common Equity Tier 1 (CET1) ratio | ~13-15% | Maintains regulatory buffer and capacity for lending |
| Return on tangible equity (RoTE) | ~9-12% | Indicator of profitability versus equity base |
| Cost-to-income ratio | ~55-65% | Targeted downwards via digitisation and simplification |
| Net interest margin (NIM) | ~2.0-2.5% | Key driver of core banking revenue |
| Impaired loans / gross loans | <1.0-2.5% | Reflects asset quality and economic context |
- Digital adoption targets - increasing active mobile and online relationships to reduce service friction and cost per customer.
- Cross-sell and relationship revenue - metrics to track number of product relationships per customer and revenue per active relationship.
- Customer satisfaction & NPS - systematic measurement of experience to prioritise product and process redesign.
- SME lending and support - targeted lending programs and advisory services to strengthen local business relationships.
- Platform consolidation: unified digital platforms and APIs to enable seamless customer journeys across channels.
- Data & analytics: customer data usage for personalised offers and improved credit decisioning.
- Branch network optimisation: retaining relationship hubs while shifting routine transactions to digital.
- Product bundling: integrated current account, lending, payments and savings propositions.
Bank of Ireland Group plc (BIRG.IR) - Mission Statement
Bank of Ireland Group plc (BIRG.IR) positions its mission and vision around long-term, responsible banking that delivers measurable societal impact while sustaining financial resilience for customers, colleagues, shareholders and communities.- Vision: to be a sustainable company, delivering impact on the most critical challenges facing our customers, colleagues, and society.
- Mission focus: provide essential banking services that enable financial inclusion, support households and businesses, and finance the green transition.
- Strategic alignment: embed sustainability across risk, lending, capital allocation, and customer proposition to deliver durable value.
| Metric | Value (FY2023) |
|---|---|
| Total assets | €169.9 billion |
| Loans & advances to customers | €103.6 billion |
| Customer deposits | €118.3 billion |
| Underlying operating income | €4.2 billion |
| Profit before tax | €1.6 billion |
| Common Equity Tier 1 (CET1) ratio | 13.1% |
| Return on tangible equity (RoTE) | ~10.0% |
| Cost-to-income ratio | ~56% |
- Balance sheet scale (total assets, deposits, and lending) enables the Group to underwrite transition finance and broad retail/commercial credit at scale.
- Capital strength (CET1 ~13.1%) and profitability (PBT and RoTE) provide capacity for strategic investments in technology, sustainability initiatives, and financial inclusion programs without compromising resilience.
- Operating income and cost metrics guide efficiency and pricing decisions that affect affordability and access for customers.
- Green lending and transition finance targets: accelerating lending to low-carbon activities and supporting customers' decarbonisation plans through tailored credit and advisory solutions.
- Financial inclusion initiatives: expanding digital access and targeted lending programs for SMEs, first-time buyers, and vulnerable customers.
- Workforce and governance metrics: investment in colleague training, diversity targets, and robust risk & compliance frameworks to ensure ethical delivery of services.
- Green mortgage and sustainable lending products-target volumes and vintages are tracked against climate-aligned pathways to measure contribution to the green transition.
- SME lending growth-year-on-year changes in SME loan book and uptake of advisory services that support business resilience and employment.
- Community investment-annual grants and financial literacy programs measured by number of participants and geographic reach.
- Capital allocation frameworks prioritise risk-adjusted returns while ring-fencing resources for strategic sustainability programs.
- Board and executive oversight include clear sustainability KPIs tied to remuneration and reporting cadence aligned with regulatory expectations and investor disclosure standards.
Bank of Ireland Group plc (BIRG.IR) - Vision Statement
Bank of Ireland Group plc (BIRG.IR) pursues a clear vision: to be the trusted, customer-focused financial partner that helps people and businesses prosper across Ireland and internationally. This vision is operationalized through an integrated set of core values that shape culture, decision-making, and strategic priorities.- Customer First: Everything we do is for our customers. Our business is designed around them.
- Better Together: We achieve more when we work together.
- Take Ownership: We are trusted and supported to take ownership for our actions.
- Be Decisive: We move quickly and make things simple to deliver positive outcomes for customers and for us.
- Customer-centric metrics: Net Promoter Score (NPS), customer complaints trends, switching rates and digital adoption guide product and service improvements.
- Collaboration enablers: Cross-functional squads, partnership models and shared KPIs drive the 'Better Together' agenda across retail, SME, corporate and international teams.
- Accountability mechanisms: Clear delegated authorities, target setting, and performance reviews underpin 'Take Ownership' at all levels.
- Decision velocity: Simplification programs, agile delivery and streamlined governance support the 'Be Decisive' aim to reduce time-to-market and friction for customers.
| Metric | Latest reported (FY 2023) |
|---|---|
| Total assets | €118.7 billion |
| Loans & advances to customers | €71.9 billion |
| Customer deposits | €72.6 billion |
| Statutory profit before tax | €1,180 million |
| Common Equity Tier 1 (CET1) ratio | 15.5% |
| Return on Tangible Equity (RoTE) | ~9.0% (FY 2023) |
| Customers | ~2.6 million |
| Employees (FTE) | ~9,000 |
| Branches (Ireland & International) | ~170 |
- Customer First - digital adoption: mobile active users and internet banking logins now account for a majority of everyday transactions, reducing branch queues and improving service speed.
- Better Together - productivity: cross-sell and relationship metrics show stronger revenue per customer where teams coordinate across product lines.
- Take Ownership - risk & compliance: lower operational loss events and timely remediation tracking demonstrate accountable behaviours.
- Be Decisive - product velocity: reduced cycle times for mortgage and SME lending approvals via straight-through-processing and simplified policies.
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