Breaking Down Computacenter plc Financial Health: Key Insights for Investors

Born in 1981 and headquartered in Hatfield, Computacenter plc has scaled into a FTSE 250-listed IT services powerhouse operating in 22 countries with over 20,000 employees, delivering technology sourcing, professional and managed services and digital workplace solutions that generated a striking £6,964.8 million in revenue in 2024; at the heart of this reach are mission imperatives to put customers first, be straightforward, keep promises and value people and long‑term thinking, a vision to be "First in Mind-First in Choice" and the employer of choice while ensuring sustainable profitability, and core values - Customer Focus, Integrity, Innovation, Responsibility and Collaboration - that drive every contract, delivery and cultural decision across the global business

Computacenter plc (CCC.L) - Intro

Computacenter plc (CCC.L) is a British multinational information technology services company headquartered in Hatfield, Hertfordshire, serving public and private sector clients from its global hubs. Founded in 1981, the business has scaled to operate across 22 countries with a workforce of over 20,000 and is a constituent of the FTSE 250 on the London Stock Exchange.

Mission

Computacenter's mission centers on enabling customers to harness technology effectively and sustainably to improve operations, reduce complexity, and accelerate digital transformation. The operational emphasis is on delivering measurable business outcomes through scale, operational excellence and partner ecosystems.

• Deliver technology-enabled transformation at enterprise scale
• Maximise customer ROI from IT investments
• Operate responsibly with transparency across supply chains and services

Vision

The company's vision is to be the trusted, long-term technology partner for large organisations across public and private sectors - providing the people, processes and platforms required to build resilient, sustainable digital workplaces and IT estates.

• Be the leading strategic integrator for enterprise technology solutions
• Scale repeatable managed and professional services across 22 countries
• Support customers on sustainability and secure, hybrid digital transformations

Core Values

• Customer-first: Prioritise measurable outcomes and long-term partnerships
• Technical excellence: Invest in people and partner relationships to deliver complex solutions
• Integrity and accountability: Transparent commercial practices and governance
• Operational reliability: Scalable delivery model across 22 countries and >20,000 staff
• Sustainability: Embedding responsible practices in sourcing and service delivery

Business Model and Scale Indicators

Computacenter's portfolio spans sourcing, implementation, managed services and workplace transformation. The company's FY2024 revenue of £6,964.8m underlines its large-scale contracting and managed services footprint across international public and private customers. Key operational levers include:

• Diversified revenue across sourcing, professional services, managed services and digital workplace solutions
• International delivery footprint coordinated from Hatfield to serve multi-country contracts
• Workforce scale-over 20,000 employees-to support high-volume device lifecycle, managed services and field operations

For a deeper financial analysis and investor-focused breakdown of Computacenter's recent performance, see: Breaking Down Computacenter plc Financial Health: Key Insights for Investors

Computacenter plc (CCC.L) - Overview

• Founded: 1981
• Headquarters: Hatfield, Hertfordshire, UK
• Employees: ~18,000 (global)
• Primary listing: London Stock Exchange (Ticker: CCC.L)
• Geographic footprint: ~20+ countries across Europe and North America

• Put customers first: deeply understanding client needs to deliver timely, effective solutions and measurable outcomes.
• Be straightforward: promote transparent, honest communication with customers, partners and employees.
• Keep promises: maintain reliability and trust through consistent delivery and accountable commitments.
• Understand people matter: prioritise diversity, inclusion, wellbeing and career development across the workforce.
• Consider the long term: invest in sustainable operations, resilient supply chains and durable customer relationships.
• Inspire success: support and celebrate achievements of customers and employees to drive mutual success.

• Customer satisfaction metrics and Net Promoter Scores (NPS) are tracked across service lines to ensure "put customers first" is operationalised.
• Service Level Agreements (SLAs) and contract on-time delivery rates reflect the "keep promises" commitment.
• Diversity & inclusion targets and training hours per employee embody "understand people matter."
• Capital allocation and multi-year contracts indicate "consider the long term" thinking.

• Customer-first delivery: multi-year managed services contracts and device lifecycle programmes reduce total cost of ownership and improve customer operational resilience.
• Straightforward culture: open feedback mechanisms and transparent reporting, including public sustainability and governance disclosures.
• Keeping promises: operational KPIs such as first-time-fix rates, mean time to resolution (MTTR) and on-time project milestones.
• People focus: investment in apprenticeships, professional development, and measurable diversity hiring targets.
• Long-term orientation: capital expenditure on automation, logistics hubs and secure, energy-efficient service centres to lower long-run costs and environmental impact.
• Inspiring success: customer case studies, awards and employee recognition programmes used to amplify achievement internally and externally.

• Strategy aligns commercial growth with operational excellence - scaling managed services while protecting margins through process automation and vendor partnerships.
• Shareholder returns are balanced between reinvestment in capabilities and progressive dividends; the company sits in the FTSE mid-cap cohort as CCC.L.
• Risk management focuses on supply-chain resilience, contract diversification and cybersecurity to safeguard client infrastructures and long-term revenue streams.

Computacenter plc (CCC.L) - Mission Statement

• Customer leadership: provide trusted, end-to-end IT infrastructure, cloud, and workplace services that reduce complexity and accelerate customer transformation.
• People excellence: attract, develop and retain technical and service talent to deliver consistent, high-quality customer outcomes.
• Financial stewardship: achieve controlled, profitable growth while maintaining strong balance sheet metrics and disciplined risk management.

• "First in Mind - First in Choice" - to be the preferred partner for customers seeking innovative IT solutions.
• To be a world-class, leading provider of innovative location-based technologies and value-driven services.
• To be the employer of choice by creating an environment and culture where employees are valued, motivated, and committed.
• To deliver sustainable profitability to shareholders and suppliers while ensuring financial stability, controlled growth, and appropriate risk management.

• Service portfolio expansion - move up the value chain into cloud-native, digital workplace, security and managed services to increase recurring revenue.
• Operational excellence - drive margin improvement via scale, automation, supplier leverage and disciplined cost management.
• People and culture - invest in upskilling, retention and diversity to decrease attrition and increase billable utilization.
• Governance and risk - maintain conservative balance sheet metrics and rigorous controls to support controlled growth.

Computacenter plc (CCC.L) - Vision Statement

• Customer Focus - delivering tailored outcomes, measured through Net Promoter Score (NPS), contractual SLA attainment and long-term customer retention.
• Integrity - transparent reporting, compliance, and ethical supplier governance embedded in procurement and audit KPIs.
• Innovation - continual investment in solutions (cloud, edge, cybersecurity, digital workplace) with R&D/productisation pipelines and partner certifications.
• Responsibility - social and environmental commitments, including carbon-reduction targets, supply-chain due diligence and community investment.
• Collaboration - cross-functional and partner-driven delivery models supported by shared performance metrics and co-innovation initiatives.

• Service Delivery: multi-tiered global service centres and local engineering teams to meet SLAs and reduce mean time to repair (MTTR).
• Customer Outcomes: outcome-based contracts and lifecycle services designed to shift customers from capex to predictable opex models.
• Account Management: structured global account teams with cross-sell/upsell targets and customer satisfaction KPIs.

• Governance Framework: board-level oversight, audit committee disclosures and adherence to UK Corporate Governance Code principles.
• Ethical Supply Chain: supplier audits, anti-bribery policies, and contractual clauses to enforce labour and environmental standards.

• Partner Ecosystem: strategic alliances with hyperscalers, OEMs and security vendors to accelerate customer transformations.
• Capability Build: certifications and labs for cloud, edge, and cybersecurity; continuous training programmes for technical staff.
• Commercialisation: proof-of-concept pipelines and managed service packages that convert innovation into recurring revenue.

• Carbon & Energy: targets to reduce operational emissions, energy-efficiency initiatives in supply and service delivery.
• Social Impact: community and skills programmes, apprenticeships, and diversity & inclusion goals tied to recruitment and retention metrics.
• Reporting: public sustainability disclosures aligned with prevailing frameworks and stakeholder expectations.

• Integrated Delivery Model: blended teams (local engineers + central design + vendor specialists) to improve utilization and quality.
• Cross-Sell & Expand: coordinated sales and delivery incentives to increase wallet share within existing enterprise customers.
• Partnerships: co-innovation labs and joint GTM arrangements with technology partners to broaden solution portfolios.

• Revenue mix: growth in recurring services vs. one-off hardware sales.
• Gross and operating margins: impact of supply-chain dynamics and services scaling.
• Sustainability KPIs: progress against emissions and supplier due diligence targets.
• Customer metrics: NPS, contract renewals, and large enterprise wins.