Getlink SE (GET.PA) Bundle
Getlink SE operates the Channel Tunnel as a backbone of cross‑channel mobility, reporting a robust revenue of €1.31 billion in 2022 while delivering a Eurostar punctuality rate of 94% in 2023 and handling operations that produced roughly 2 million tons of CO2 in 2022; guided by a mission to enable sustainable mobility and high‑quality services, the company pairs ambitious environmental targets - including a 50% cut in CO2 per passenger‑kilometre by 2030 versus 2019 - with a vision to invest over €300 million in digital transformation by 2024, expand networks and partnerships, and elevate customer satisfaction (surveys in 2023 report over 87% satisfaction while core metrics cite a 92% score), all underpinned by a Safety Vision, more than 200 safety audits and tailored training, R&D investments of about €50 million in 2023, and community commitments and renewable projects aimed at generating 25% of facility energy by 2025.
Getlink SE (GET.PA) - Intro
Overview Getlink SE operates the Channel Tunnel, providing high-speed passenger and freight connections between the United Kingdom and mainland Europe. The company's integrated approach combines operational excellence, sustainability targets and customer-centric digital transformation to maintain its strategic position in cross‑channel transport. Financial and operational snapshot| Metric | Value |
|---|---|
| Revenue (2022) | €1.31 billion |
| Total CO2 emissions (2022) | ~2,000,000 tonnes |
| Eurostar punctuality (2023) | 94% |
| Planned digital investment (by 2024) | Over €300 million |
| Safety audits conducted | 200+ audits |
| CO2 reduction target (by 2030 vs 2019) | 50% reduction per passenger‑km |
- Safety first - embedding proactive risk management across all operations.
- Sustainability - committing to measurable CO2 reductions and biodiversity protection.
- Customer focus - improving punctuality, experience and accessibility.
- Innovation - investing in digital transformation and operational efficiency.
- Community and inclusion - supporting regional development and social inclusion.
- CO2 target: reduce emissions per passenger‑km by 50% by 2030 (baseline 2019).
- 2022 reported emissions: approximately 2 million tonnes CO2 (scope-aligned reporting).
- Actions: modal shift facilitation, electrification, energy efficiency measures and biodiversity initiatives.
- 200+ safety audits performed across operations, informing bespoke training programs.
- Continuous monitoring of operational incidents and corrective actions to protect passengers, staff and infrastructure.
- Targeted investment: over €300 million planned by 2024 to modernize systems, bookings, asset monitoring and predictive maintenance.
- Operational outcomes: higher punctuality (94% for Eurostar in 2023) and improved real‑time customer communications.
- Local economic support via employment and procurement.
- Natural resource preservation and biodiversity protection programs alongside infrastructure management.
- Social inclusion initiatives to improve accessibility and community engagement.
Getlink SE (GET.PA) - Overview
Getlink SE (GET.PA) positions itself as a strategic operator of cross-Channel transport infrastructure and services, with the Eurotunnel as its backbone. Its mission emphasizes delivering high-quality transport and passenger services, enabling sustainable mobility between the UK and mainland Europe while supporting regional economies and communities.- Operate a reliable, customer-focused Eurotunnel rail link and associated logistic services.
- Drive sustainable mobility by reducing environmental impact and promoting modal shift to rail.
- Invest in innovation and digital services to enhance customer experience and accessibility.
- Support local development through CSR initiatives in environmental responsibility, social inclusion, and governance.
- Safety and Reliability - prioritising safe operations and high service availability.
- Customer Centricity - continuously improving satisfaction and traveler experience.
- Sustainability - committing to measurable CO2 reductions and environmental stewardship.
- Innovation - leveraging digital platforms and operational improvements to stay competitive.
- Responsibility - acting as a regional economic partner and corporate citizen.
| Metric | Value / Target | Reference Year |
|---|---|---|
| Revenue | €1.31 billion | 2022 |
| Passenger numbers change | +10% | 2023 vs 2022 |
| Customer satisfaction | 87% satisfied | 2023 surveys |
| CO2 reduction target (per passenger‑km) | -50% | 2030 vs 2019 |
| Core asset | Eurotunnel rail link (UK-France) | Operational |
- Reliability programs focused on infrastructure maintenance and operational resilience to reduce delays and improve punctuality.
- Digital platform investments in ticketing, real‑time information and customer service to enhance convenience and accessibility.
- Targeted pricing strategies to stimulate demand - contributing to the reported 10% passenger growth versus 2022.
- CO2 and energy-efficiency projects, fleet and infrastructure upgrades aimed at meeting the 2030 emissions intensity target.
Getlink SE (GET.PA) - Mission Statement
Getlink SE positions itself as an integrated transport and tourism operator connecting the UK and continental Europe while accelerating the transition to low-carbon mobility, digital-first customer journeys and inclusive local development.- Reduce greenhouse gas emissions by 20% versus baseline levels by 2025 (scope 1 & 2 priority; energy efficiency, electrification and modal-shift initiatives).
- Invest over €300 million in digital transformation by end-2024 to modernize ticketing, operations, predictive maintenance and passenger experience.
- Raise customer satisfaction to above 85% by 2024 through continuous market research and feedback-driven service improvements.
- Expand service routes by 15% by 2025 to enhance connectivity and accessibility for passengers and freight customers.
- Contribute more than €5 million annually to community development and environmental initiatives by 2024.
- Deepen strategic partnerships with local authorities, transport operators and environmental NGOs to deliver integrated mobility solutions.
| Metric / Initiative | Target / Value | Timeline |
|---|---|---|
| GHG emissions reduction | -20% (scope 1 & 2 priority) | By 2025 |
| Digital transformation investment | €300,000,000+ | By end-2024 |
| Customer satisfaction | >85% (measured via NPS/CSAT programs) | By 2024 |
| Network expansion (service routes) | +15% routes | By 2025 |
| Community & environmental contributions | €5,000,000+ per year | From 2024 |
| Operational scale (indicative recent revenue) | ~€1.8 billion (annual group revenue, latest reported period, illustrative) | Most recent fiscal year |
- Customer-first service: speed, reliability and responsive support backed by survey-driven KPIs.
- Sustainability-led operations: energy efficiency, low-emission traction, carbon accounting and offsets where needed.
- Digital innovation: automated operations, contactless retail, real-time freight tracking and advanced analytics.
- Partnership & integration: collaborative planning with public stakeholders to boost modal shift and local growth.
- Community investment: targeted funding for local regeneration, skills & education and environmental restoration.
| Area | Primary Actions | Indicative Spend / Resource |
|---|---|---|
| Energy & Emissions | Electrification, on-site renewables, energy management systems, fleet renewal | Part of sustainability budget; CAPEX & OPEX reallocation to meet -20% target |
| Digital & Customer Experience | Omnichannel ticketing, apps, predictive maintenance, AI-driven operations | €300M+ digital investment by 2024 |
| Network Growth | Route development, bilateral operator agreements, marketing for new corridors | Incremental route operating budgets to enable +15% routes by 2025 |
| Community & Partnerships | Grants, joint projects with NGOs and municipalities, skills programs | €5M+/year commitment |
Getlink SE (GET.PA) - Vision Statement
Getlink SE positions safety, customer focus, innovation, environmental responsibility and integrity at the center of its strategy to develop sustainable, resilient transport infrastructure linking the UK and continental Europe. The company's vision is to be the leading low-carbon, customer-centric logistics and passenger corridor by 2030, delivering operational excellence while achieving net-zero emissions.- Safety: Safety is an absolute prerequisite for Getlink's performance. The Safety Vision places safety at the heart of development and growth, with continuous investments in infrastructure and workforce training to minimise operational risk.
- Customer focus: Getlink achieved a customer satisfaction score of 92% in 2023, reflecting high service quality across freight and passenger operations.
- Innovation: Getlink invested approximately €50 million in R&D in 2023, prioritising sustainable transport technologies, digitalisation and operational efficiency.
- Environmental responsibility: In 2023 Getlink reduced greenhouse gas emissions by 20% and pursues a net-zero target by 2030 through energy transition and efficiency measures.
- Integrity: Rigorous compliance and ethics programmes underpin operations; over 300 employees received training in ethical business practices in the past year.
| Metric | 2023 Result / Target |
|---|---|
| Customer satisfaction | 92% |
| R&D expenditure | €50 million (2023) |
| GHG emissions change (2023) | -20% |
| Net-zero target | 2030 |
| Ethics training | 300+ employees (2023) |
| Solar generation target | 25% of energy needs from on-site solar by 2025 |
- Solar PV rollout: installations across terminals and maintenance sites projected to supply 25% of on-site energy needs by 2025.
- Modal efficiency: initiatives to shift freight from road to rail/rail-sea combinations, reducing carbon intensity per tonne-km.
- Digitalisation: investment in traffic control and customer-facing digital platforms to boost punctuality and customer experience.
- Workforce & governance: expanded safety and ethics training programmes, continuous improvement in compliance frameworks.
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