Hays plc (HAS.L) Bundle
Discover how Hays plc has turned five decades of experience into a global force in talent solutions-operating in over 30 countries with a workforce exceeding 10,000 employees-by centering a mission to help people succeed through high‑quality permanent, temporary, contract and executive search services; their vision to be the global leader combines a client‑centric culture with measurable targets such as a commitment to cut carbon emissions by 30% by 2030 and an ambition reflected in a reported client satisfaction score of 92% in 2023, while core values like "Do the right thing," diversity, equity and inclusion, and lifelong partnership shape how Hays hires, advises and innovates across industries.
Hays plc (HAS.L) - Intro
Hays plc is a global leader in specialist recruitment and workforce solutions, operating across more than 30 countries with a workforce exceeding 10,000 employees. Established over 50 years ago, Hays connects talent with organizations across sectors such as IT, healthcare, construction, finance, and engineering. The company offers permanent, temporary and contract staffing, executive search, interim appointments and managed services, and continually adapts tools and processes to meet a shifting labour market.- Global footprint: operations in 30+ countries
- Employee base: 10,000+ people worldwide
- Service range: permanent, temporary, contract, executive and interim
- Purpose: to help people succeed and enable organizations to thrive
| Metric | Latest reported value | Context / Source metric |
|---|---|---|
| Employees | ~11,000 | Group headcount across markets |
| Operating countries | 30+ | Regional presence across EMEA, Americas, APAC |
| Group net fee income (FY) | ~£2.1bn | Core recruitment fees (principal profit metric) |
| Underlying operating profit (FY) | ~£200-250m | Underlying operating performance before exceptional items |
| Dividend policy | Progressive dividend, subject to performance | Returned cash to shareholders historically via dividends and buybacks |
- Purpose: help people succeed - a people-first mission that frames product development, client delivery and employer brand.
- Client focus: provide sector-specialist expertise to reduce hiring friction and speed time-to-hire.
- Candidate focus: deliver career opportunities, upskilling pathways and impartial market advice.
- Be the first choice for specialist talent and workforce solutions in every market they serve.
- Scale technology-enabled services (digital platforms, data analytics, managed solutions) while preserving sector expertise.
- Drive margin improvement through higher-value permanent and managed-service offerings and operational efficiency.
- Integrity - trusted advice and transparent relationships with clients and candidates.
- Expertise - deep sector knowledge and continuous learning for consultants.
- Collaboration - cross-market teamwork to solve complex workforce challenges.
- Diversity, Equity & Inclusion - policies and targets to improve representation and inclusive hiring.
- Innovation - investment in digital platforms, data and automation to enhance matching and processes.
- DE&I: measurable targets around gender diversity in leadership and inclusive recruitment practices.
- Environmental: initiatives to reduce office footprint and business travel emissions, aligned to reporting frameworks.
- Social: community and skills programs to improve employability and workforce participation.
- Grow net fee income by focusing on higher-margin permanent placements and managed services.
- Improve utilisation and productivity of consultants to increase revenue per head.
- Invest in technology (~multi‑million annual spend) to scale digital candidate/client matching and reduce time-to-fill.
- Net fee income and revenue per head
- Gross profit margin and underlying operating profit
- Average fill time, candidate satisfaction (NPS) and client retention rates
- Diversity metrics across recruitment and leadership
Hays plc (HAS.L) - Overview
Hays plc's mission is to provide high-quality recruitment and workforce solutions that empower individuals and organisations to succeed. This mission is enacted through a customer-centric culture, tailored solutions across permanent and temporary recruitment, and an emphasis on integrity, transparency and long-term partnership.- Geographic footprint: operates in c.33 countries and territories, spanning Europe, Asia-Pacific, the Americas and the Middle East.
- People: employs approximately 11,000 colleagues worldwide, with specialist consultants across industry verticals.
- Scale of activity: places thousands of candidates each month across permanent and temporary roles; supports hundreds of large enterprise accounts with contingent workforce solutions.
- Customer focus: internal metrics emphasise Net Promoter Score (NPS) improvement, time-to-fill reductions and quality-of-hire measures to reinforce lifelong partnerships.
| Mission Pillar | Operationalisation | Relevant Metrics / Illustrative Data |
|---|---|---|
| High-quality recruitment | Specialist consultant model, sector-focused teams, training & accreditation | c.11,000 employees; consultant productivity tracked via placements per consultant and gross profit per head (group gross profit ~£Xbn range annually) |
| Customer-centric & tailored services | Account management, workforce planning, managed services and RPO (Recruitment Process Outsourcing) | Major client contracts across permanent and contingent workforce; emphasis on client retention and multi-year agreements |
| Integrity & transparency | Clear fee structures, candidate care protocols and compliance frameworks | Regulatory compliance across markets; internal audit and client satisfaction KPIs |
| Advice, insights & future planning | Labour market research, salary guides, skills gap analysis and consultancy | Regular market reports and sector insights published; used to inform clients' workforce planning |
- Financial context (illustrative scale): Hays is a FTSE-listed recruitment leader with group revenues at a multi-hundred-million to multi-billion pound scale annually, generating gross profit that supports investment in digital tools, training and managed services.
- Performance orientation: metrics tracked include gross profit margin, adjusted operating margin, earnings per share and cash conversion to ensure delivery against mission commitments.
Hays plc (HAS.L) - Mission Statement
Hays plc's mission is to connect the right people with the right roles, creating measurable value for clients, candidates and colleagues while driving sustainable growth. The mission is executed through a client-first operating model, data-driven recruitment solutions, and a global network of specialist teams, with clear targets and metrics to measure progress.- Global footprint: operating in c.33 countries with specialist sector teams to serve local and multinational clients.
- Workforce scale: ~11,000 colleagues delivering contingent and permanent recruitment services across professional and skilled markets.
- Client focus: target client satisfaction score of 92% (2023 target achieved/ambition).
- Deep client & candidate understanding - partner to create positive local and global impact.
- Empowered culture - every colleague feels connected and enabled through collaborative ways of working.
- Sustainability commitment - reduce carbon emissions by 30% by 2030 versus the chosen baseline.
- Service excellence - strive for and track high client satisfaction (92% client satisfaction target for 2023).
- Technology-led growth - adopt and scale digital tools and data analytics to enhance matching, efficiency and outcomes.
| Metric | Target / Value | Timeframe |
|---|---|---|
| Client satisfaction score | 92% | 2023 target |
| Colleague population | ~11,000 employees | Current |
| Geographic presence | ~33 countries | Current |
| Carbon emissions reduction | 30% reduction | By 2030 |
| Digital adoption | Ongoing investments in AI & analytics | Continuous |
- Client-centred metrics: continuous measurement of net promoter/client satisfaction scores to drive service improvements and reach the 92% ambition.
- Operational delivery: specialist sector teams use data and tech to reduce time-to-hire and improve placement quality.
- Sustainability programmes: initiatives to cut scope 1 & 2 emissions and embed low-carbon ways of working to meet the 30% by 2030 target.
- People & culture: investments in learning, inclusion and flexible working to increase colleague engagement and retention.
Hays plc (HAS.L) - Vision Statement
Hays plc's vision focuses on being the world's leading specialist professional recruiting group, enabling employers and jobseekers to succeed through trusted partnerships, specialist expertise and a relentless focus on outcomes. This vision is anchored in measurable scale and performance: Hays operates in around 33 countries, employs roughly 11,000 people globally and reported group Net Fee Income (NFI) of approximately £1.01 billion in its most recent full-year results, supporting a broader group revenue base in excess of £6 billion.- Do the right thing - the company's defining core value, guiding commercial choices, client relationships and candidate care.
- Build partnerships - long-term relationships with clients and talent, leveraging specialist sector knowledge to increase placement quality and retention.
- Think beyond - innovation in talent solutions, digital tools and market insights to anticipate future skills needs.
- Diversity, equity & inclusion - inclusive hiring and career development that remove barriers to opportunity globally.
- No limits on talent sourcing - recruitment decisions based solely on talent and potential, not geography, background or identity.
- Speak up culture - mechanisms and encouragement for employees to raise concerns and contribute ideas.
- People-first growth - structured learning, mobility and leadership development to help employees meet career ambitions.
| Metric | Reported Figure / Scope |
|---|---|
| Countries of operation | ~33 |
| Employees | ~11,000 |
| Net Fee Income (NFI) - latest full year | ~£1.01bn |
| Group revenue (approx.) | >£6bn |
| Listed market | London Stock Exchange (HAS.L) |
- Diversity & inclusion targets: measurable representation goals by role level and region, with progress reported in annual sustainability disclosures.
- Global talent mobility: cross-border transfer programs and remote-first sourcing to ensure no geographic limits on access to roles.
- Speak-up channels: confidential helplines, whistleblowing policies and employee networks that feed into board-level oversight.
- Learning & development: structured career pathways, technical upskilling for recruitment specialists, and leadership programs tied to succession planning.
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