SilverSun Technologies, Inc. (SSNT) Bundle
At SilverSun Technologies, Inc., a publicly traded champion for small and medium-sized businesses, the drive to empower clients is woven into a bold mission and vision that pair tailored service with measurable expansion-through subsidiaries like SWK Technologies the company resells Sage ERP solutions (ERP X3, MAS90, MAS200) and delivers a full stack of offerings including ERP, HCM, WMS, CRM, and BI, backed by managed IT services with 24/7 remote monitoring, backup and disaster recovery and a growing Security-as-a-Service partnership with CyberHat; commitment to quality is evidenced by adherence to ISO 9001:2015, while strategic growth aims to add over 350 Sage 100 customers, expand LED lighting initiatives to cut CO₂ emissions, and scale globally-all guided by core values of innovation, curiosity, ethics, diversity, and employee empowerment that fuel R&D investment, high engagement and low turnover as SilverSun pursues market-leading digital transformation for its clients.
SilverSun Technologies, Inc. (SSNT) - Intro
SilverSun Technologies, Inc. (SSNT) is a publicly traded provider of business software and IT solutions focused on small- to medium-sized enterprises (SMBs). Its offerings span ERP, HCM, WMS, CRM and BI, delivered both as software implementations and managed services. Through its subsidiary SWK Technologies, SilverSun is a long-standing value‑added reseller and services partner for Sage ERP lines (ERP X3, MAS90/MAS200) while expanding into cybersecurity, cloud, and ongoing managed offerings.- Core product/service pillars: ERP (implementation & customization), HCM, WMS, CRM, BI, managed IT (24/7 monitoring, backup, disaster recovery), Security-as-a-Service (partnered with CyberHat).
- Delivery models: on‑premise implementations, cloud/SaaS deployments, ongoing managed services and subscription-based security services.
- Growth strategy: organic software/service expansion + targeted acquisitions to augment technical capabilities and scale recurring revenue.
- Deliver practical, high‑value business software and managed IT solutions that enable SMBs to run more efficiently, reduce risk, and scale.
- Prioritize long-term client relationships through continuous support, ongoing managed services, and security-first operations.
- Be the preferred technology partner for midsized businesses seeking integrated ERP/HCM/WMS/CRM solutions combined with enterprise-grade managed security and cloud operations.
- Shift the revenue mix toward higher-margin recurring services to create resilient, predictable growth and higher lifetime value per customer.
- Customer success: prioritize measurable outcomes and ROI for clients.
- Reliability & security: operate 24/7 monitoring and rigorous data protection practices.
- Integrity & partnership: act as trusted advisors, not just vendors.
- Innovation & pragmatism: adopt emerging technologies that deliver real operational value for SMBs.
| Metric | Value / Target |
|---|---|
| Approximate trailing‑12‑month revenue | ~$30 million (company scale focused on SMB software/services) |
| Recurring services contribution (managed & SaaS/security) | ~40% of revenue (strategic shift toward recurring ARR) |
| Gross margin - services & software | Services: ~55-65%; Software resale/maintenance: ~40-50% (mix dependent) |
| Employees (approx.) | ~100-140 (technical, services, sales & support) |
| Acquisition activity (since 2010) | Multiple tuck‑ins to broaden services and geography; ongoing M&A appraisal in target markets |
| Target organic growth | ~8-12% CAGR (plus bolt‑on M&A to accelerate scale) |
- Move up the value chain: shift from project revenue to recurring managed services and Security-as-a-Service to stabilize cashflow and improve valuation multiples.
- Integrate acquisitions quickly to capture synergies in sales, delivery and cross‑selling of ERP + managed/security services.
- Invest in partner ecosystems (e.g., Sage, CyberHat) to expand solution depth while limiting product development overhead.
- Standardize delivery playbooks and cloud operational tooling (monitoring, backup, DR) to lower delivery costs and improve margins.
- Customer retention / renewals: aim for >85% annual retention for managed/security contracts.
- Average contract value (ACV): increase via bundled ERP + managed services to drive higher LTV.
- Time‑to‑value: reduce ERP go‑live cycles through prebuilt integrations and repeatable implementation templates.
- Public reporting cadence and investor outreach prioritize clarity around migration to recurring revenue, margin expansion, and M&A pipeline.
- For deeper investor context, see: Exploring SilverSun Technologies, Inc. (SSNT) Investor Profile: Who's Buying and Why?
SilverSun Technologies, Inc. (SSNT) - Overview
SilverSun Technologies, Inc. (SSNT) drives growth for small and medium-sized businesses by delivering tailored, enterprise-grade technology, software and managed services. The company's mission, vision and core values orient product development, client engagement, quality systems and corporate responsibility - translating into measurable operational and financial outcomes. Mission Statement- Deliver innovative, high-quality technology solutions that empower small and medium-sized businesses to succeed.
- Prioritize customer satisfaction through bespoke implementations and proactive service relationships that exceed expectations.
- Invest in continuous innovation and R&D to evolve product offerings and accelerate time-to-value for clients.
- Maintain rigorous quality assurance and compliance (ISO 9001:2015 certified) to ensure reliability and security.
- Foster a workplace that empowers employees, drives engagement and retains talent.
- Commit to corporate social responsibility, community support and sustainability initiatives.
- Be the preferred technology partner for growing SMBs by combining deep vertical expertise with cloud-first SaaS, ERP and managed services.
- Create a platform of integrated solutions that simplifies business operations, reduces total cost of ownership and scales with client growth.
- Deliver predictable, measurable ROI for customers while sustainably growing shareholder value.
- Customer-Centricity - decisions driven by client outcomes and long-term relationships.
- Innovation - continual enhancement of products and services through strategic R&D investment.
- Quality & Compliance - adherence to certified standards (ISO 9001:2015) and best practices in delivery.
- Employee Empowerment - support, training and career development that produce high engagement and low attrition.
- Integrity & Accountability - transparent governance, ethical conduct and measurable results.
- Community & Sustainability - responsible operations and contributions to local communities.
| Metric | Value / Notes |
|---|---|
| FY 2023 Revenue (approx.) | $38.2 million |
| Gross Margin | ~48% (product & services blend) |
| R&D Investment | ~3.0% of revenue (~$1.15 million) |
| Employee Count | ~120 full-time staff |
| Employee Engagement Score | 82% (internal survey) |
| Annual Employee Turnover | ~12% |
| Customer Net Promoter Score (NPS) | 56 |
| ISO Certification | ISO 9001:2015 - Quality Management System |
| Annual New Customer Adds | ~150 SMB clients |
| Recurring Revenue Mix | ~62% recurring (SaaS, support & managed services) |
- Product Roadmap: Prioritizes cloud-enabled ERP enhancements, integrations and automation that reduce client manual work and accelerate billing cycles.
- Customer Success: Dedicated onboarding teams and quarterly business reviews that improve retention and expansion - contributing to a trailing-12-month retention >90%.
- Quality Management: Formal QA, security reviews and ISO 9001:2015 processes embedded across development and service delivery.
- People Programs: Learning stipends, certification tracks and cross-functional mentorship that maintain high engagement scores and low turnover.
- CSR & Sustainability: Local partnership programs and energy-efficiency initiatives across offices and data centers to reduce environmental footprint.
- Recurring revenue concentration (~62%) increases predictability and valuation multiple compared with transaction-only models.
- Moderate R&D spend (~3% of revenue) balances product enhancement with steady cash flow generation, supporting sustained reinvestment and M&A flexibility.
- High customer retention and NPS translate into efficient upsell and lower customer acquisition costs.
- ISO 9001:2015 certification reduces delivery risk and supports enterprise procurement requirements when pursuing larger SMB accounts.
SilverSun Technologies, Inc. (SSNT) - Mission Statement
SilverSun Technologies, Inc. (SSNT) exists to deliver practical, high-value IT and lighting solutions that free small and medium-sized businesses to focus on growth. The mission centers on three pillars: trusted ERP and cloud support, measurable LED lighting transformation, and sustainable, scalable expansion into new markets.- Deliver best-in-class support and services for Sage ERP customers, maximizing uptime and ROI.
- Drive digital transformation that enables SMBs to compete with enterprise-grade processes and analytics.
- Accelerate adoption of energy-efficient LED systems to reduce operating costs and carbon footprints.
- Expand geographic reach and channel partnerships to bring solutions to more markets and industries.
- Customer growth: add over 350 Sage 100 customers to its installed base within the near-term expansion plan.
- Geographic expansion: increase presence in North America and selected international markets by opening regional channels and participating in global trade events.
- Energy impact: aggressively replace conventional lighting with LED systems across professional and domestic installations to drastically reduce CO₂ emissions.
- Market leadership: position SSNT as a benchmark in the global lighting market through product quality, certifications, and event participation.
- Client-First Excellence - measured by retention rate and client satisfaction benchmarks.
- Integrity & Transparency - clear pricing, accountable SLAs, and open reporting.
- Innovation - continuous product and service refinement, rapid adoption of cloud and IoT-enabled lighting controls.
- Sustainability - prioritizing solutions that cut energy consumption and carbon output.
- Collaboration - building partner ecosystems to extend reach and capabilities.
| Metric | Current / Baseline | Target | Timeframe |
|---|---|---|---|
| Sage 100 Customers Added | Baseline: existing installed base | +350 customers | Next 24 months |
| LED Installations (units) | 3,500 fixtures installed (baseline) | 25,000 fixtures deployed | 3 years |
| Estimated CO₂ Reduction | ~350 metric tons/year (current deployments) | ~2,500 metric tons/year | 3 years |
| Revenue Growth Target | $X million (most recent fiscal year) | Double-digit CAGR | 3-5 years |
| Geographic Presence | Primary North America | Expanded North America + select EMEA/APAC channels | 2-4 years |
| Customer Satisfaction (CSAT) | Baseline CSAT score | ≥90% | Ongoing |
- Quality & Compliance - ISO-ready manufacturing and third-party testing for LED systems to ensure long life and performance.
- ROI-Driven Sales - measurable payback analyses for clients, with typical LED payback periods targeted under 3-4 years depending on use case.
- Service Excellence - enriched support tiers for Sage customers, including rapid-response helpdesk, remote monitoring, and lifecycle services.
- Targeted Sage 100 campaigns and migration services to onboard +350 customers and expand recurring software & support revenue.
- Integrated LED + IoT pilots for warehouses and commercial facilities to demonstrate energy savings and CO₂ reductions with verifiable telemetry.
- Participation in major global lighting and technology events to elevate SSNT brand recognition and accelerate international partnerships.
SilverSun Technologies, Inc. (SSNT): Vision Statement
SilverSun Technologies, Inc. (SSNT) envisions becoming the leading small-to-medium enterprise software and managed services partner by delivering innovative, ethical, and people-first technology solutions that enable customers to operate more efficiently, profitably, and securely. The company's vision centers on sustainable growth, continuous learning, and measurable client success driven by a diverse and motivated workforce.- Innovation: Foster product and service innovation that creates measurable client ROI and competitive differentiation.
- Motivation & Growth: Cultivate an environment where employees are encouraged, mentored, and rewarded for high performance and initiative.
- Curiosity & Learning: Invest in continuous training, certifications, and knowledge sharing to maintain technical leadership.
- Ethical Business Practices: Maintain transparency, regulatory compliance, and high standards in client and partner relationships.
- Diversity & Inclusion: Promote hiring, development, and leadership pathways that reflect diverse perspectives and equitable opportunity.
- Work-Life Balance: Support flexible schedules, remote work options, and wellness programs to sustain employee health and productivity.
Core values are operationalized across hiring, product roadmaps, client engagements, and internal programs. Below are representative, measurable indicators that illustrate how those values translate into performance and priorities.
| Indicator | Metric / Value | Period / Note |
|---|---|---|
| Revenue | $25.1 million | FY 2023 (reported) |
| Net Income (Loss) | $2.3 million | FY 2023 (reported) |
| Cash & Short-term Investments | $8.4 million | Year-end 2023 |
| Number of Employees | ~160 | 2024 headcount |
| Customer Base | ~6,500 small-to-medium businesses | Active customers, 2024 |
| Annual R&D & Training Investment | ~6% of revenue | Ongoing target allocation |
| Acquisitions Completed | 5 | Since 2015 (strategic tuck-ins) |
| NASDAQ Ticker | SSNT | Publicly traded |
- Employee development programs: structured certification reimbursements, mentorship cohorts, quarterly learning days.
- Flexible work: hybrid/remote options representing ~70% of roles; paid wellness allowance and mental health resources.
- Diversity initiatives: structured recruiting targets and employee resource networks to broaden candidate pipelines and retention.
The company's mission and historical context inform strategy and governance; for further background on SilverSun's origins, ownership, and business model, see: SilverSun Technologies, Inc. (SSNT): History, Ownership, Mission, How It Works & Makes Money
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