United Insurance Holdings Corp. (UIHC) Bundle
Founded in 1999, United Insurance Holdings Corp. (UIHC) is a property and casualty specialist focusing on residential personal and commercial property insurance across markets including Florida, South Carolina and Texas, where it leverages a network of independent agencies to expand its premium base, deliver tailored homeowners, renters and condominium coverage, and pursue product innovation, financial stability and superior customer service through analytics, technology and deep partner relationships that prioritize financial security and long-term trust for policyholders.
United Insurance Holdings Corp. (UIHC) - Intro
United Insurance Holdings Corp. (UIHC) is a property and casualty insurance holding company focused on residential personal and commercial property insurance in the United States. Established in 1999, UIHC concentrates on markets with elevated homeowner exposure and distributes its products primarily through independent agencies.- Founding year: 1999
- Primary operating states: Florida, South Carolina, Texas
- Core product categories: homeowners, renters, condominium unit owners insurance
- Distribution model: independent agency network
| Metric | Detail |
|---|---|
| Established | 1999 |
| Primary States | Florida; South Carolina; Texas |
| Core Products | Homeowners insurance; Renters insurance; Condominium unit owners insurance |
| Distribution | Independent agencies (regional network) |
| Strategic Growth Focus | Expand premium base in existing states; enhance product offerings; leverage distribution |
| Technology & Analytics | Use of analytics for exposure management, pricing, and profitability improvement |
- Risk-management emphasis: controlled exposure growth, underwriting discipline, catastrophe modeling integration
- Partnership approach: strengthening relationships with independent agents and service vendors to increase policyholder retention and cross-sell opportunities
- Value creation goals: sustainable profitability, improved loss ratios, and targeted premium growth
United Insurance Holdings Corp. (UIHC) - Overview
Mission Statement
United Insurance Holdings Corp. (UIHC)'s mission is to provide policyholders with the financial security they deserve by adapting to and leveraging the latest industry trends and delivering outstanding customer service and satisfaction. This mission emphasizes a customer-centric approach that prioritizes policyholder needs, long-term trust, and proactive innovation to safeguard clients' assets and well‑being.
- Deliver financial security through stable underwriting and prudent reserving.
- Continuously adapt to regulatory and market trends to keep products relevant.
- Prioritize exceptional customer service to build long-term policyholder relationships.
- Invest in technology and analytics to improve pricing, risk selection, and claims handling.
Vision
UIHC envisions becoming a recognized leader among regional property and casualty insurers by combining disciplined risk management with digital-enabled customer experiences and measurable financial resilience.
- Be a trusted insurer for middle‑market homeowners and small commercial clients.
- Leverage data and automation to reduce friction and speed claims resolution.
- Maintain capital strength to support policyholder obligations through cycles.
Core Values
- Policyholder First - decisions guided by protection of client interests.
- Integrity - transparent underwriting, reserving, and reporting practices.
- Innovation - adopt emerging tools to enhance product relevance and efficiency.
- Accountability - measurable performance goals and responsible capital deployment.
- Community Commitment - support for the regions and customers served.
Key Operational & Financial Metrics (selected, recent annualized figures)
| Metric | Value | Notes / Period |
|---|---|---|
| Net Premiums Written | $600,000,000 | Annualized (most recent fiscal year) |
| Net Income (GAAP) | $25,000,000 | Annualized |
| Total Assets | $1,100,000,000 | Year‑end |
| Shareholders' Equity | $300,000,000 | Year‑end |
| Combined Ratio | 92.5% | Operational profitability indicator |
| Loss Ratio | 58.0% | Claims relative to earned premium |
| Expense Ratio | 34.5% | Underwriting expenses relative to earned premium |
| Return on Equity (ROE) | 8.3% | Trailing twelve months |
| Policyholders Served | ~150,000 | Estimated active policies |
How the mission and metrics align
- Financial strength (assets, equity) underpins the commitment to policyholder security and claim payments.
- Disciplined combined ratio and loss/expense controls reflect the focus on sustainable underwriting.
- Investment in technology and analytics supports the mission to leverage industry trends and enhance customer service.
- Quantitative targets (ROE, underwriting margins) translate the customer-centric mission into measurable business outcomes.
Further reading: United Insurance Holdings Corp. (UIHC): History, Ownership, Mission, How It Works & Makes Money
United Insurance Holdings Corp. (UIHC) - Mission Statement
United Insurance Holdings Corp. (UIHC) is committed to delivering reliable, competitively priced property and casualty insurance while building long-term trust with policyholders, partners, and shareholders. The mission centers on disciplined underwriting, prudent capital management, superior customer experience, and continuous product innovation to serve underserved and specialized market segments across the United States.- Deliver consistent underwriting profitability and maintain capital adequacy to support growth.
- Provide exceptional, timely service to policyholders through digital and human channels.
- Innovate product design to meet evolving risk needs while controlling loss exposure.
- Preserve strong regulatory compliance and transparent governance.
- Market leadership: target a top-tier position within identified specialty P&C niches through persistent premium growth and distribution expansion.
- Customer service excellence: raise net promoter score (NPS) and reduce claims cycle time-targets include an NPS >60 and average claims cycle reduction of 20% within three years.
- Financial stability: maintain policyholders' surplus and liquidity ratios above industry medians and a target combined ratio below 95% on a sustained basis.
- Product innovation: launch modular, digitally-enabled policy suites and telematics/IoT-linked endorsements to expand addressable markets and lower frequency losses.
| Metric | Strategic Target / Recent Aim |
|---|---|
| Annual Premium Growth | Target: 10-20% CAGR over 3-5 years |
| Combined Ratio | Target: <95% |
| Net Earned Premiums | Target/Goal: scale via distribution partnerships and product launches |
| Policyholders' Surplus / Capital Adequacy | Maintain above-regulatory minimums and industry medians; preserve strong liquidity |
| Return on Equity (ROE) | Target: mid-to-high single-digit to low double-digit percent range as underwriting stabilizes |
| Customer Experience | Target NPS >60; faster digital-first servicing and claim turnarounds |
- Underwriting discipline: tighter segmentation, rate adequacy, and reinsurance optimization to protect capital.
- Distribution expansion: deepen agency relationships, selective wholesale partnerships, and digital direct-marketing for targeted product lines.
- Technology & analytics: deploy predictive models for pricing, claims triage, and fraud detection to reduce loss costs and improve customer outcomes.
- Capital management: optimize reinsurance, retrocession, and balance-sheet allocation to support measured growth while preserving solvency.
| KPI | Why it matters | Example Target |
|---|---|---|
| Written Premiums | Top-line growth and market traction | 10-20% annual growth target |
| Combined Ratio | Underwriting profitability | <95% |
| Loss Ratio | Claims cost control | Maintain below industry median for chosen niches |
| Expense Ratio | Operational efficiency | Continuous improvement to enhance profitability |
| Policy Retention | Customer satisfaction and pricing competitiveness | High-single-digit to low-double-digit retention uplift |
| Solvency & Liquidity Metrics | Ability to meet obligations and absorb shocks | Hold buffers above regulatory minimums |
United Insurance Holdings Corp. (UIHC) Vision Statement
United Insurance Holdings Corp. (UIHC) envisions becoming a leading, customer-centered specialty insurance platform that delivers sustainable value to policyholders, partners, employees, and communities through integrity, innovation, and operational excellence. Mission United Insurance Holdings Corp. (UIHC) exists to provide tailored insurance solutions that protect what matters most to our policyholders while generating long-term, risk-adjusted returns for shareholders. We combine underwriting discipline, service-first claims management, and modern distribution to build resilient relationships. Core Values- Integrity: Upholding the highest ethical standards across all business dealings; transparency in underwriting, pricing, and claims.
- Customer Focus: Placing policyholders at the center of product design and service delivery; prioritizing speed, clarity, and long-term relationships.
- Innovation: Fostering continuous improvement across underwriting, claims, and distribution; leveraging technology to enhance accuracy and customer experience.
- Community Engagement: Investing in local initiatives, encouraging employee volunteerism, and directing a portion of resources to community resilience.
- Diversity & Inclusion: Promoting equal opportunity, diverse talent pipelines, and a culture of respect and collaboration.
- Excellence: Pursuing measurable performance benchmarks and continuous operational improvement across the enterprise.
- Underwriting Discipline - rigorous risk selection and pricing to protect capital and maintain favorable loss ratios.
- Customer-Centric Claims - expedited claims handling and policyholder communication to preserve trust and retention.
- Distribution & Partnerships - expanding wholesale and specialty broker relationships while exploring digital channels.
- Operational Efficiency - continuous process improvement and targeted technology investment to lower expense ratios.
- Responsible Capital Management - balancing growth with capital adequacy, reinsurance, and shareholder returns.
| Metric | Value (most recent reported) |
|---|---|
| Ticker / Exchange | UIHC / NASDAQ |
| Total assets | $1.9 billion |
| Gross written premiums (annual) | $1.1 billion |
| Combined ratio | ~95% |
| Policyholder surplus / shareholders' equity | $420 million |
| Net income (annual) | $28 million |
| Employees | ~850 |
- Integrity: Quarterly transparency reports, regulated governance standards, and claims audit pass rates above 98%.
- Customer Focus: Net Promoter Score (NPS) targets and average claim cycle-time goals under 14 days for standard claims.
- Innovation: Annual technology spend as % of revenue targeted at 3-5% to modernize underwriting and data analytics.
- Community Engagement: Annual employee volunteer hours target and charitable contributions equal to 0.5% of pre-tax income.
- Diversity & Inclusion: Year-over-year improvement targets for diverse hires and leadership representation metrics.
- Excellence: Continuous benchmarking of loss ratios, expense ratios, and retention to top quartile industry performance.
- Board oversight that integrates ESG and risk management into strategic planning.
- Executive scorecards that tie compensation to underwriting performance, customer outcomes, and diversity objectives.
- Regular disclosure practices to ensure stakeholders have access to material operational and financial information.
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