Banco de Chile (BCH): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Sumérgete en el modelo estratégico de Banco de Chile (BCH), una potencia financiera que combina sin problemas la destreza bancaria tradicional con innovación digital de vanguardia. Este lienzo de modelo comercial integral revela cómo BCH ha creado magistralmente un enfoque multifacético para la banca, aprovechando las asociaciones estratégicas, la tecnología avanzada y los servicios centrados en el cliente para dominar el panorama financiero chileno. Desde soluciones bancarias personalizadas hasta plataformas digitales robustas, BCH demuestra una estrategia intrincada que lo posiciona como una institución financiera líder en el ecosistema económico dinámico de América del Sur.

Banco de Chile (BCH) - Modelo de negocio: asociaciones clave

Alianza estratégica con Quiñenco Financial Holding Group

Banco de Chile mantiene un Relación de propiedad estratégica con Quiñenco, que posee aproximadamente el 54.76% de las acciones del banco a partir de 2023.

Pareja	Porcentaje de propiedad	Detalles de la asociación
Quiñenco	54.76%	Accionista del Grupo de Holding Financiera primaria

Asociaciones con instituciones financieras internacionales

Banco de Chile ha establecido relaciones bancarias corresponsales con múltiples instituciones financieras internacionales.

Banco internacional	Tipo de relación	Cobertura geográfica
Citibank	Banca corresponsal	Servicios de transacción global
JPMorgan Chase	Pagos internacionales	Mercado norteamericano

Colaboración con proveedores de servicios de tecnología

El banco colabora con múltiples socios de tecnología para mejorar las capacidades de banca digital.

• Microsoft Azure - Servicios de infraestructura en la nube
• IBM - Soluciones de ciberseguridad
• Visa - Tecnologías de pago digital

Acuerdos con redes de pagos locales e internacionales

Banco de Chile mantiene asociaciones críticas de la red de pagos.

Red de pagos	Volumen de transacción (2023)	Tipo de servicio
Transbancario	CLP 12.5 billones	Procesamiento de crédito/débito doméstico
Visa internacional	CLP 8.3 billones	Procesamiento de pagos globales
Tarjeta MasterCard	CLP 7.6 billones	Red de tarjetas internacionales

Banco de Chile (BCH) - Modelo de negocio: actividades clave

Servicios de banca minorista y comercial

A partir de 2024, Banco de Chile opera con 379 sucursales y 1,985 cajeros automáticos en todo el país. El banco atiende a aproximadamente 3.2 millones de clientes individuales y 150,000 clientes corporativos.

Categoría de servicio	Volumen de transacción total (2023)	Cuota de mercado
Banca personal	CLP 12.4 billones	22.5%
Banca comercial	CLP 8.7 billones	19.3%

Desarrollo de la plataforma de banca digital

Las plataformas digitales representan el 68% de las interacciones bancarias totales para Banco de Chile en 2024.

• Usuarios de banca móvil: 2.1 millones
• Transacciones bancarias en línea: 42.6 millones mensuales
• Inversión de plataforma digital: CLP 45 mil millones anualmente

Gestión de riesgos y evaluación de crédito

Métrica de gestión de riesgos	Valor 2024
Ratio de préstamo sin rendimiento	2.3%
Disposiciones de riesgo de crédito	CLP 320 mil millones

Innovación de productos financieros

En 2024, Banco de Chile lanzó 17 nuevos productos financieros en segmentos bancarios personales y corporativos.

• Productos de crédito digital: 8 nuevas ofertas
• Productos financieros sostenibles: 5 nuevos instrumentos
• Plataformas de inversión: 4 nuevas soluciones digitales

Servicio al cliente y soporte

Rendimiento de los canales de servicio al cliente en 2024:

Canal de soporte	Tiempo de respuesta promedio	Tasa de satisfacción del cliente
Centro de llamadas	2.7 minutos	87.5%
Soporte digital	1.4 horas	92.3%
Soporte de rama	12 minutos	85.6%

Banco de Chile (BCH) - Modelo de negocio: recursos clave

Red de sucursal extensa

A partir de 2023, Banco de Chile opera:

• 398 ramas totales en Chile
• 1.768 cajeros automáticos en todo el país
• 376 centros bancarios de autoservicio

Distribución de ramas	Número de ubicaciones
Región metropolitana	156
Chile del norte	87
Chile sureño	155

Tecnología de banca digital avanzada

La infraestructura bancaria digital incluye:

• Plataforma de banca móvil con 2.3 millones de usuarios activos
• Plataforma de banca en línea que atiende a 1.9 millones de clientes
• Volumen de transacción digital: 87.4% de las transacciones totales en 2023

Base de capital financiero

Métricas financieras a diciembre de 2023:

Indicador financiero	Cantidad (CLP)
Activos totales	30,456,000,000,000
Patrimonio de los accionistas	3,245,000,000,000
Relación de capital de nivel 1	12.4%

Fuerza laboral hábil

Estadísticas de recursos humanos:

• Total de empleados: 13,456
• Promedio de la tenencia del empleado: 8.7 años
• Empleados con títulos financieros avanzados: 62%

Base de datos de clientes

Composición de base de clientes:

Segmento de clientes	Número de clientes
Clientes individuales	4,200,000
Clientes corporativos	87,500
Empresas pequeñas y medianas	55,300

Banco de Chile (BCH) - Modelo de negocio: propuestas de valor

Soluciones financieras integrales para personas

A partir de 2024, Banco de Chile ofrece 17 tipos diferentes de cuentas de banca personal con una base total de clientes individuales de 3.2 millones de clientes. El saldo de cuenta promedio se encuentra en CLP 12,500,000 (aproximadamente USD 15,000).

Tipo de cuenta	Número de clientes	Saldo promedio
Cuentas corrientes	1,450,000	CLP 8,750,000
Cuentas de ahorro	1,750,000	CLP 15,250,000

Tasas de interés competitivas y productos bancarios

Tasas de interés actuales para productos bancarios personales:

• Cuentas de ahorro personal: 2.5% de interés anual
• Depósitos a plazo fijo: 4,8% de rendimiento anual
• Préstamos hipotecarios: a partir de la tasa anual del 3.9%

Experiencia bancaria digital avanzada

Estadísticas de plataforma digital para 2024:

• Usuarios de banca móvil: 2.1 millones
• Volumen de transacciones en línea: 78 millones de transacciones mensuales
• Disponibilidad de la plataforma digital: 99.97% de tiempo de actividad

Servicios de asesoramiento financiero personalizado

Desglose del servicio de asesoramiento financiero:

Tipo de servicio de asesoramiento	Número de clientes	Tarifa de asesoramiento promedio
Gestión de patrimonio individual	125,000	CLP 125,000 anualmente
Planificación financiera corporativa	15,000	CLP 750,000 anualmente

Amplia gama de opciones de crédito e inversión

Cartera de productos de crédito e inversión:

• Portafolio de crédito total: CLP 32.5 billones
• Volumen de crédito al consumidor: CLP 8.7 billones
• Activos del fondo de inversión bajo administración: CLP 5.2 billones

Banco de Chile (BCH) - Modelo de negocios: relaciones con los clientes

Servicio al cliente personalizado

Banco de Chile brinda un servicio al cliente personalizado a través de 261 sucursales físicas y 1,549 cajeros automáticos en Chile a partir de 2024. El banco emplea a 12,345 representantes de servicio al cliente especializados en diferentes segmentos bancarios.

Canal de servicio	Número de puntos de contacto	Interacciones anuales del cliente
Ramas físicas	261	3,750,000
Centros de llamadas	15 centros	2,500,000
Soporte en línea	Canales digitales 24/7	4,200,000

Plataformas de autoservicio digital

Las plataformas digitales del banco sirven a 2.3 millones de usuarios de banca digital activa en 2024.

• Aplicación de banca móvil: 1.8 millones de usuarios activos mensuales
• Sitio web de la banca en línea: 1.5 millones de transacciones mensuales
• Volumen de transacción digital: CLP 45.6 billones anuales

Programas de fidelización y recompensas

El programa de lealtad de Banco de Chile cubre 1,2 millones de participantes activos con un valor total de recompensas de CLP 12.5 mil millones en 2024.

Categoría de recompensa	Participantes	Valor de recompensa anual
Puntos de tarjeta de crédito	850,000	CLP 7.2 mil millones
Programa de lealtad bancaria	350,000	CLP 5.3 mil millones

Gerentes de relaciones dedicadas

Banco de Chile mantiene 425 gerentes de relaciones dedicados que sirven a clientes corporativos y de alto patrimonio.

• Gerentes de banca corporativa: 215
• Gerentes individuales de alto patrimonio: 210
• Portafolio de cliente promedio por administrador: 85

Estrategias de comunicación multicanal

El banco utiliza 5 canales de comunicación primarios con un enfoque integrado.

Canal de comunicación	Alcance mensual	Tasa de participación del cliente
Notificaciones de aplicaciones móviles	2.1 millones	68%
Comunicaciones por correo electrónico	1.9 millones	52%
Alertas de SMS	1.7 millones	45%
Interacciones en las redes sociales	850,000	35%
Correo físico	450,000	22%

Banco de Chile (BCH) - Modelo de negocio: canales

Red de sucursales físicas

A partir de 2024, Banco de Chile opera 389 ramas físicas a través de Chile.

Tipo de rama	Número de ramas
Área metropolitana	198
Ramas regionales	191

Sitio web de banca en línea

La plataforma bancaria en línea de Banco de Chile atiende a 2,3 millones de usuarios digitales activos en 2024.

• Sitio web: www.bancochile.cl
• Tráfico mensual del sitio web: 1.7 millones de visitantes únicos
• Volumen de transacción digital: 68% de las transacciones bancarias totales

Aplicación de banca móvil

La aplicación móvil del banco tiene 1.9 millones de usuarios mensuales activos en 2024.

Plataforma de aplicaciones	Descargar estadísticas
iOS	680,000 descargas
Androide	1,220,000 descargas

Red de cajeros automáticos

Banco de Chile mantiene 1.647 cajeros automáticos en todo el país en 2024.

• Ubicaciones de cajeros automáticos urbanos: 1.123
• Ubicaciones de cajeros automáticos rurales: 524
• Transacciones mensuales promedio por cajero automático: 3,450

Soporte del centro de llamadas

El banco opera un centro de llamadas centralizado con 647 representantes de servicio al cliente.

Métricas del centro de llamadas	2024 estadísticas
Llamadas diarias promedio	22,500
Tiempo de respuesta promedio	47 segundos
Tasa de satisfacción del cliente	89.3%

Banco de Chile (BCH) - Modelo de negocio: segmentos de clientes

Clientes de banca minorista individual

A partir de 2024, Banco de Chile atiende a aproximadamente 4.2 millones de clientes de banca minorista individual.

Categoría de clientes	Número de clientes	Saldo de cuenta promedio
Adultos jóvenes (18-35)	1,260,000	CLP 2,500,000
Clientes de mediana edad (36-55)	1,680,000	CLP 5,800,000
Clientes senior (más de 55)	1,260,000	CLP 4,300,000

Empresas pequeñas y medianas

Banco de Chile admite 127,500 empresas pequeñas y medianas (PYME) en varios sectores.

• Cartera total de préstamos de PYME: CLP 3.2 billones
• Tamaño promedio del préstamo: CLP 25.1 millones
• Sectores servidos:
  • Minorista: 35%
  • Servicios: 28%
  • Fabricación: 22%
  • Construcción: 15%

Clientes bancarios corporativos

El banco atiende a 2.350 clientes de banca corporativa con una importante presencia del mercado.

Segmento corporativo	Número de clientes	Cartera total de préstamos corporativos
Grandes corporaciones	450	CLP 8.7 billones
Corporaciones medianas	1,200	CLP 3.5 billones
Corporaciones internacionales	700	CLP 2.3 billones

Individuos de alto nivel de red

Banco de Chile maneja la riqueza para 38,500 individuos de alto nivel de red.

• Valor de la cartera individual promedio: CLP 850 millones
• Riqueza total bajo administración: CLP 32.7 billones
• Segmentos de riqueza:
  • Ultra alto patrimonio neto (> CLP 5 mil millones): 1,500 clientes
  • Alto patrimonio neto (CLP 500 millones - 5 mil millones): 12,000 clientes
  • Afluente (CLP 50-500 millones): 25,000 clientes

Inversores institucionales

Banco de Chile atiende a 875 inversores institucionales con servicios financieros especializados.

Tipo de inversor	Número de clientes	Cartera de inversiones totales
Fondos de pensiones	35	CLP 12.5 billones
Compañías de seguros	45	CLP 4.2 billones
Fondos de inversión	250	CLP 6.8 billones
Entidades gubernamentales	545	CLP 3.9 billones

Banco de Chile (BCH) - Modelo de negocio: Estructura de costos

Mantenimiento de la infraestructura tecnológica

Costos de mantenimiento de infraestructura de tecnología anual para Banco de Chile en 2023: CLP 45.6 mil millones

Categoría de costos tecnológicos	Gasto anual (CLP)
Mantenimiento de sistemas de TI	18.2 mil millones
Infraestructura de ciberseguridad	12.4 mil millones
Plataformas de banca digital	15.0 mil millones

Salarios y capacitación de los empleados

Gastos totales de personal para 2023: CLP 232.7 mil millones

Categoría de gastos de personal	Gasto anual (CLP)
Salarios base	186.5 mil millones
Programas de capacitación profesional	7.3 mil millones
Beneficios para empleados	38.9 mil millones

Gastos operativos de la red de sucursales

Costos operativos de la red total de sucursales en 2023: CLP 89.4 mil millones

• Alquiler y mantenimiento de ramas físicas: CLP 42.6 mil millones
• Costos de servicios públicos e infraestructura: CLP 22.8 mil millones
• Gastos de seguridad de la sucursal: CLP 24.0 mil millones

Costos de cumplimiento regulatorio

Gastos de cumplimiento regulatorio total para 2023: CLP 35.2 mil millones

Categoría de costos de cumplimiento	Gasto anual (CLP)
Informes legales y regulatorios	15.6 mil millones
Sistemas de gestión de riesgos	12.4 mil millones
Medidas contra el lavado de dinero	7.2 mil millones

Gastos de marketing y adquisición de clientes

Costos totales de marketing y adquisición de clientes en 2023: CLP 56.8 mil millones

• Campañas de marketing digital: CLP 22.5 mil millones
• Publicidad de medios tradicional: CLP 18.3 mil millones
• Programas de retención de clientes: CLP 16.0 mil millones

Banco de Chile (BCH) - Modelo de negocios: flujos de ingresos

Ingresos por intereses de préstamos

Para el año fiscal 2023, Banco de Chile reportó ingresos por intereses totales de 1,288,642 millones de pesos chilenos de las carteras de préstamos.

Categoría de préstamo	Ingresos por intereses (millones de CLP)
Préstamos comerciales	752,394
Préstamos al consumo	413,876
Préstamos hipotecarios	122,372

Tarifas de servicio bancario

Las tarifas de servicio bancario generaron 346,215 millones de pesos chilenos en 2023.

• Tarifas de mantenimiento de la cuenta: 87,054 millones de CLP
• Tarifas de transacción: 159,422 millones de CLP
• Servicios de banca electrónica: 99,739 millones de CLP

Servicios de banca de inversión

Los ingresos de la banca de inversión alcanzaron los 215,673 millones de pesos chilenos en 2023.

Tipo de servicio	Ingresos (millones de CLP)
Fusiones & Aviso de adquisiciones	76,412
Servicios de suscripción	89,261
Asesoramiento financiero corporativo	50,000

Ingresos de la transacción de la tarjeta de crédito

Los ingresos por transacciones de la tarjeta de crédito ascendieron a 187,543 millones de pesos chilenos en 2023.

• Tarifas de intercambio: 112,526 millones de CLP
• Tarifas de tarjeta anual: 45,017 millones de CLP
• Tarifas de transacción extranjera: 30,000 millones de CLP

Tarifas de gestión de activos

Las tarifas de gestión de activos totalizaron 124,876 millones de pesos chilenos en 2023.

Categoría de gestión de activos	Tarifas (millones de CLP)
Fondos mutuos	68,412
Gestión de fondos de pensiones	41,764
Servicios de gestión de patrimonio	14,700

Banco de Chile (BCH) - Canvas Business Model: Value Propositions

You're looking at the core reasons clients choose Banco de Chile over competitors, and frankly, the numbers back up their claims of leadership and stability.

Industry-leading profitability is a major draw. For the full fiscal year 2025, Banco de Chile projects maintaining a Return on Average Capital (ROAC) of approximately 21%. To give you a snapshot of recent performance, the Return on Average Equity (ROE) for the second quarter of 2025 hit 21.9%. This strong performance contributed to a dominant market share of 22.1% of net income in the Chilean banking sector as of June 2025. That's a clear signal of operational strength.

The value proposition around global connectivity stems directly from the long-standing strategic partnership with Citigroup Inc. This alliance allows Banco de Chile to offer its clients access to a full inventory of Global Transaction Services (GTS) products and Capital Markets and Banking (CMB) products from Citigroup. This means local clients get global reach, especially in corporate and investment banking areas. Citigroup remains a main shareholder through the LQIF Group, cementing this relationship.

Banco de Chile delivers specialized service by operating distinct brands that target specific client wealth segments. Banco Edwards Citi operates as a dedicated network focused on high-net-worth individuals, offering a more personalized experience. Separately, the structure includes Banco CrediChile, which historically absorbed the consumer finance division (Finandes) from the former Banco de A. Edwards, showing a segmented approach to consumer credit.

The comprehensive product suite covers the entire spectrum of financial needs. You're not just getting basic checking accounts; you're accessing everything from standard consumer loans to sophisticated capital markets services. This breadth is reflected in their operational divisions, which include large corporations, SMEs, private clients, consumer finance, international banking, and capital markets.

Here's a quick look at the key financial metrics underpinning their stability and quality proposition as of mid-2025:

Metric	Value (as of Q2 2025 or latest)	Unit/Context
Projected FY2025 ROAC	21%	Projection
Q2 2025 ROE	21.9%	Actual
Non-Performing Loan (NPL) Ratio	2.4%	As of June 2025
Loan Loss Coverage Ratio	148%	As of June 2025
Common Equity Tier 1 (CET1) Ratio	14.0%	As of June 2025
Total Basel III Capital Ratio	17.8%	As of June 2025

This financial stability and robust asset quality is a critical differentiator in the Chilean market. The NPL ratio of 2.4% as of June 2025, paired with a high coverage ratio of 148%, signals prudent risk management. Furthermore, the capital position is exceptionally strong, with the CET1 ratio at 14.0% and the total Basel III ratio at 17.8%, both significantly exceeding regulatory minimums. This capital slack supports growth even if economic conditions shift.

The specific offerings supporting these value propositions include:

• Access to global GTS Products and CMB Products via Citigroup.
• Dedicated wealth management advisory services through Banco Edwards Citi.
• A national network supporting broad consumer access, complemented by specialized high-income branches.
• Digital advancements, including the deployment of AI virtual assistants.
• Successful cross-selling initiatives, showing a 30% increase in cross-selling to current accounts, credit cards, and microloans for FAN customers.

Finance: draft 13-week cash view by Friday.

Banco de Chile (BCH) - Canvas Business Model: Customer Relationships

You're looking at how Banco de Chile (BCH) manages its connections with clients as of late 2025. It's a mix of high-touch service for the top tier and heavy digital automation for the rest. Honestly, the numbers from the Q3 2025 results show this strategy is keeping profitability strong, with net income hitting 927 billion CLP.

For your high-value clients, the relationship model is very hands-on. Wholesale Banking Segment origination, for instance, involves an individual assessment of the customer, which includes looking at their entire group of companies, their solvency, and the specific transaction details. This points directly to the dedicated relationship manager model for Large Corporations, where trust and deep understanding are key differentiators. The bank also operates through its specialized brand, Banco Edwards Citi, alongside the main Banco de Chile network, which is a clear segmentation play for different client needs.

On the digital front, support is powered by the Fani virtual assistant (AI-powered). While specific containment rates for Fani aren't public, the industry context shows that major banks are investing heavily, even as general user engagement dipped slightly from 33% to 30% between 2024 and 2025 studies. Satisfaction scores also saw a minor dip, moving from an average of 691 to 667 on a 1,000-point scale over the same period. Still, BCH is pushing this, as deployment of AI virtual assistants was noted as a key business advance in Q2 2025.

The segment-specific models are working well, particularly in driving digital adoption in the mass market. The FAN digital account, launched back in 2022, already served more than 1.4 million customers as of late 2024, and management noted a 30% increase in cross-selling to these FAN customers for products like current accounts, credit cards, and microloans in Q2 2025. This shows a clear path for the mass consumer segment, likely supported by the Banco CrediChile structure for certain products, though specific CrediChile customer numbers aren't broken out.

The focus on automated, digital onboarding and sales processes is clearly linked to efficiency. The bank is targeting an efficiency ratio of approximately 38% for FY2025, down from a cost-to-income ratio of 36.1% in Q1 2025. This operational improvement helps maintain a strong Return on Average Capital (ROAC) of 22.3% in Q3 2025. If onboarding takes 14+ days, churn risk rises, so the drive for digital speed is defintely a relationship necessity.

Here's a quick snapshot of the relationship-relevant performance metrics as of mid-2025:

Metric	Value/Amount (Latest Reported Period)	Period/Context
Net Income	927 billion CLP	Q3 2025
Customer Income	626 billion CLP	Q2 2025 (Up 2.7% YoY)
Total Loan Portfolio	39.4 trillion CLP	Q2 2025
Mortgage Loan Growth	7.3%	YoY (Q3 2025)
FAN Digital Account Customers	> 1.4 million	As of late 2024 (Proxy for Mass Digital)
Target Efficiency Ratio	38%	FY2025 Guidance

The long-term, trust-based relationships, especially with corporate clients, are underpinned by the bank's stability. Its Common Equity Tier 1 (CET1) ratio stood at 14.0% in Q2 2025, well above peers, which signals a reliable partner for long-term financing. The bank's strategy is to maintain top positions in demand deposits and commercial loans, which are the bedrock of these deep corporate ties.

You can see the segmentation in their product focus:

• Dedicated relationship managers for Private Clients and Large Corporations.
• Digital self-service via Fani for everyday banking queries.
• Focus on SME loan growth driven by digital initiatives.
• Use of Banco Edwards Citi for specific product offerings.
• FAN digital accounts driving cross-selling success.

Finance: draft 13-week cash view by Friday.

Banco de Chile (BCH) - Canvas Business Model: Channels

You're looking at how Banco de Chile (BCH) actually gets its value proposition into the hands of its clients across Chile and the world. It's a mix of old-school presence and modern digital muscle, which is key to maintaining its market position.

National Branch Network for In-Person Service

For in-person service, Banco de Chile still relies on its physical footprint. While the exact count for late 2025 isn't public in the latest filings I have, the bank historically maintained a significant presence. As of the last detailed public count, they operated a national branch network of 434 locations, which aligns with your requirement of over 400 locations. This physical network is crucial for complex transactions, relationship management, and serving segments less digitally inclined. Honestly, for a bank this size, that physical reach is a massive operational undertaking.

Digital Banking Platforms

The digital channel is where you see clear, recent growth. Banco de Chile is pushing hard here, evidenced by the 21% year-over-year growth in its Digital FAN accounts reported in Q1 2025. This success rides on Chile's strong digital foundation: over 93% of the population has Internet access, and nearly 75% use smartphones. The bank's mobile app and web platforms serve both retail and commercial clients, focusing on improving the customer journey, especially in onboarding, where competitors sometimes lag. They are definitely moving toward offering 'Super Aplicaciones' (Super Apps) that bundle more services.

International Branches in Key Financial Centers

For its international banking division, which supports large corporations and cross-border transactions, Banco de Chile maintains a presence in critical global hubs. You'll find their offices in:

• New York City, a long-standing location.
• Miami.
• São Paulo.
• Buenos Aires.
• Mexico City.
• Hong Kong.

These offices help manage international trade finance and client services outside of the Chilean market.

Extensive ATM Network

To ensure cash access, the bank supports an extensive network of automated teller machines (ATMs). The specific figure for Banco de Chile's units is cited around 1,915 units, though this number is from a prior period. In the broader Chilean context for 2025, the total national ATM network across all top banks is over 3,500 units. For you, the key takeaway is that while digital is growing, physical cash access remains a baseline expectation for all clients.

Specialized Subsidiary Channels

Banco de Chile uses specialized subsidiaries to deliver non-core banking products, which is a smart way to segment expertise and manage risk. These channels extend the bank's reach into adjacent financial services. The main channels here include:

• Securities Brokerage, operated through subsidiaries like BanChile Corredores de Bolsa S.A..
• Insurance Brokerage, handled by entities such as Banchile Corredores de Seguros Limitada.
• Other specialized services like securitization and mutual fund management.

These entities allow the bank to offer a full suite of financial solutions without cluttering the core banking platform.

Here's a quick look at how these channels support the scale of the business as of mid-2025, using the loan portfolio size as a proxy for the volume these channels process:

Channel Type	Specific Metric/Data Point	Latest Available Figure
National Branch Network	Historical Branch Count (Baseline)	434 locations
ATM Network	Banco de Chile Specific ATM Units (Historical Anchor)	1,915 units
Digital Banking	Digital FAN Account Year-over-Year Growth (Q1 2025)	21%
Digital Reach	Chilean Adult Population with Bank Access (2025 Context)	97%
International Presence	Confirmed Key International Offices	6 (NY, Miami, São Paulo, Buenos Aires, Mexico City, Hong Kong)
Business Scale Supported	Total Loan Portfolio (Q2 2025)	39.4 trillion CLP

Finance: draft the Q3 2025 channel utilization report comparing digital transaction volume to branch visits by Friday.

Banco de Chile (BCH) - Canvas Business Model: Customer Segments

You're looking at the core client base for Banco de Chile as of late 2025, which is quite clearly segmented to maximize penetration across the Chilean economy. The bank maintains a dominant position, holding a 22.1% market share of net income in the Chilean banking sector as of June 2025.

Large Corporations and Institutions (CIB Division)

This segment, often referred to as Wholesale Banking, targets companies with annual sales that exceed UF 70,000. Commercial loans, which heavily serve this segment, accounted for approximately 50% of Banco de Chile's total loan portfolio, which stood at 39.4 trillion CLP in Q2 2025. The bank is also building out specialized services, expecting its acquiring services subsidiary, "Banchile Pagos," to start operations in the fourth quarter of 2025.

Small and Medium Enterprises (SMEs), a key growth focus

Banco de Chile has identified SMEs as a segment with potential for continued growth in the medium term, especially within commercial lending. While the overall commercial loan book is a focus, the bank is specifically looking to grow its SME exposure. The bank's Q3 2025 net income was 927 billion CLP, showing resilience in its core operations that support these businesses.

High-Net-Worth Individuals (Private Clients/Banco Edwards-Citi)

This segment is serviced through the Banco Edwards Citi brand, among others. The bank offers a comprehensive suite of financial products, including mutual fund management and stock brokerage, which are key for High-Net-Worth (HNW) clients. While specific AUM for Banco Edwards-Citi isn't provided here, the general trend in the Chilean private banking space shows significant interest in alternative investments, which Banco de Chile is addressing through its subsidiaries.

Mass Consumer Market (retail banking and consumer finance)

The mass consumer market is served through retail banking and consumer finance offerings. The bank provides products like credit cards, mortgage loans, and consumer loans to this large base. It's important to note that consumer loans have seen their importance decrease in the overall loan mix in Chile compared to pre-pandemic levels. The bank is actively working to grow consumer loans in the middle and upper income segments by expanding digital capabilities. The bank's total loan portfolio was 39.4 trillion CLP as of Q2 2025.

International clients requiring global transaction services

Banco de Chile supports international clients through its dedicated international banking operations. The bank maintains a physical presence outside Chile to facilitate these services. The bank's international network includes branches in:

• New York City (for over 20 years).
• Miami.
• São Paulo.
• Buenos Aires.
• Mexico City.
• Hong Kong.

The bank's total assets on the balance sheet were $57.70 Billion USD as of September 2025. Furthermore, the bank's non-interest-bearing demand deposits fund 36% of its loan book, a stable source of funding often tied to retail counterparties. The bank is defintely focused on digital transformation to scale efficiency across all segments.

Here's a quick look at the composition of the commercial loan book as of Q2 2025, which gives you a sense of the corporate client base:

Sector	Percentage of Commercial Loans (Q2 2025)
Social and Personal Services	18%
Financial Services	15%
Retail, Hotels, and Restaurants	12%

Banco de Chile (BCH) - Canvas Business Model: Cost Structure

Personnel expenses showed a year-over-year decrease of 1% in the third quarter of 2025. This reduction was supported by a headcount optimization of 5.7% over the preceding 12 months. The total number of employees was reported as 12,217 as of the latest available data. Branch network maintenance costs are embedded within the broader administrative expenses, which rose by 5.3% in Q3 2025, largely due to marketing expenses.

The bank's focus on efficiency, which encompasses IT and digital transformation efforts, is reflected in the projected efficiency ratio for the full year 2025, expected to be near 37%. This compares to a mid-term objective of an Efficiency Ratio $\le$ 42%.

The cost of funding deposits is structurally mitigated by a robust base of non-interest-bearing demand deposits, a key competitive strength. The bank's strategic pillars emphasize Efficiency and Productivity with the goal of being "Quick, timely, secure and digital."

Loan loss provisions, or the Cost of Risk, is expected to be close to 0.9% for the full fiscal year 2025, based on Q3 2025 guidance. This figure is a key metric for managing credit risk exposure.

Regulatory compliance and capital requirements are managed with a strong capital base. The Common Equity Tier 1 (CET1) ratio stood at 14.2% in Q3 2025. The bank continues to adapt for the full implementation of Basel III standards.

Here's a quick look at some key operational and risk metrics for late 2025:

Metric	Value	Period/Projection
Projected Cost of Risk	0.9%	FY2025
Personnel Expense Variation	-1%	Q3 2025 YoY
Administrative Expense Variation	5.3%	Q3 2025 YoY
Projected Efficiency Ratio	37%	FY2025
CET1 Ratio	14.2%	Q3 2025
Headcount Optimization	5.7%	Last 12 Months (as of Q3 2025)

The bank's cost management strategy is focused on several areas:

• Maintaining headcount optimization to offset salary inflation.
• Managing administrative expenses, including marketing spend.
• Controlling the Cost of Risk near 0.9% for FY2025.
• Ensuring capital adequacy above regulatory minimums.
• Leveraging digital focus to improve the efficiency ratio towards 37%.

The bank's operational structure relies on its extensive network, which is a significant fixed cost component, though not explicitly quantified here. The focus on digital efficiency helps absorb these structural costs.

Banco de Chile (BCH) - Canvas Business Model: Revenue Streams

You're looking at how Banco de Chile translates its activities into hard cash as of late 2025. The revenue streams are clearly segmented, showing where the real money is coming from in the current operating environment.

The core of the revenue engine remains lending, evidenced by the Net Interest Margin (NIM) of 4.65% reported for the nine-month period ending September 30, 2025. This margin shows how effectively the bank is managing the spread between what it earns on loans and what it pays on deposits, even with lower inflation impacting treasury income.

Customer-facing services are a strong second pillar. For the third quarter of 2025, Customer Income reached CLP 630 billion, showing a healthy 5.4% increase year-on-year. This income stream is driven by services across both the Retail and Wholesale segments.

The overall financial performance is solid. As of September 2025, the Net Income reached CLP 927 billion, representing a 1.9% growth year-on-year, which resulted in a Return on Average Capital (ROAC) of 22.3%.

Here's a quick look at the key components contributing to the operating revenue, which totaled CLP 736 billion in Q3 2025:

Revenue Component	Period/Date	Amount (CLP)
Net Income (Total)	As of September 2025	927 billion
Net Interest Income (NII)	Nine Months Ended September 30, 2025	1,298,546 million
Customer Income (Fees/Commissions proxy)	Q3 2025	630 billion
Operating Revenues (Total)	Q3 2025	736 billion

Treasury and financial market operations income is part of the broader operating revenue picture, but it faced headwinds. Specifically, the bank noted that noncustomer income declined by 14.1% year-on-year, largely due to lower inflation-related revenues affecting this segment.

Revenue from subsidiaries, covering activities like brokerage, mutual funds, and insurance, contributes to the overall income base. The business model explicitly includes these operations through dedicated segments, though a specific standalone revenue figure for the subsidiaries for the nine-month period isn't immediately available to map directly against the other line items.

You can see the breakdown of the key drivers that feed into the final net income figure:

• Net Interest Margin maintained at 4.65% for the nine-month period.
• Customer Income growth of 5.4% year-on-year in Q3 2025.
• Net Income growth of 1.9% year-on-year as of September 2025.
• Efficiency Ratio improved to 36.8% for the nine-month period.

Finance: draft 13-week cash view by Friday.