Frontier Communications Parent, Inc. (FYBR): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el panorama dinámico de las telecomunicaciones, Frontier Communications Parent, Inc. (FYBR) emerge como una fuerza transformadora, que sucede estratégicamente las brechas de conectividad digital en los mercados rurales y desatendidos. Al aprovechar una extensa red de fibra óptica y modelos innovadores de prestación de servicios, la compañía ha creado un enfoque comercial integral que va más allá de los paradigmas de telecomunicaciones tradicionales. Esta exploración de lienzo de modelo de negocio presenta cómo FYBR se posiciona estratégicamente para ofrecer Internet de alta velocidad, soluciones tecnológicas avanzadas y plataformas de comunicación confiables que potencian a los consumidores, empresas y comunidades residenciales con infraestructura digital de vanguardia.

Frontier Communications Parent, Inc. (FYBR) - Modelo de negocios: asociaciones clave

Proveedores de infraestructura de Internet y fabricantes de equipos de red

Frontier Communications se asocia con fabricantes de equipos de red clave para apoyar su infraestructura:

Pareja	Equipo/servicio	Valor de contrato
Corporación ciena	Equipo óptico de redes	$ 87.3 millones (2023)
Calix, Inc.	Sistemas de acceso a banda ancha	$ 62.5 millones (2023)
Redes Nokia	Infraestructura de telecomunicaciones	$ 45.2 millones (2023)

Compañías de telecomunicaciones locales y regionales

Frontier mantiene asociaciones estratégicas con proveedores de telecomunicaciones regionales:

• Sistemas de comunicaciones de Alaska
• Comunicaciones consolidadas
• Comunicaciones Windstream

Proveedores de servicios en la nube y proveedores de tecnología

Proveedor de nubes	Tipo de servicio	Valor de asociación anual
Servicios web de Amazon (AWS)	Infraestructura en la nube	$ 34.6 millones (2023)
Microsoft Azure	Soluciones de nube empresarial	$ 29.8 millones (2023)
Plataforma en la nube de Google	Servicios en la nube híbrida	$ 22.4 millones (2023)

Agencias gubernamentales y cuerpos regulatorios

Frontier colabora con entidades gubernamentales para el cumplimiento regulatorio y el desarrollo de la infraestructura:

• Comisión Federal de Comunicaciones (FCC)
• Empresa administrativa de servicio universal
• Comisiones estatales de servicios públicos

Socios de acceso a la red al por mayor

Socio al por mayor	Tipo de acceso a la red	Participación anual de ingresos
Nivel 3 Comunicaciones	Interconexión de la red de fibra	$ 41.7 millones (2023)
Grupo de zayo	Arrendamiento de fibra oscura	$ 37.3 millones (2023)
Comunicaciones convincentes	Acceso a la columna vertebral de Internet	$ 28.9 millones (2023)

Frontier Communications Parent, Inc. (FYBR) - Modelo de negocio: actividades clave

Desarrollo de infraestructura de red de fibra óptica

A partir del cuarto trimestre de 2023, Frontier Communications invirtió $ 347.2 millones en desarrollo de infraestructura de red. La compañía actualmente opera 3.6 millones de pases de fibra en múltiples estados.

Infraestructura métrica	2023 datos
Pasaciones totales de fibra	3.6 millones
Inversión en infraestructura	$ 347.2 millones
Estados de expansión de la red	25 estados

Delección de servicios de Internet de banda ancha y telecomunicaciones

Frontier ofrece servicios de Internet en múltiples niveles de velocidad:

• Internet de fibra de 500 Mbps
• 1 Gbps Fiber Internet
• Internet de fibra de 2 GBPS

Métrico de servicio	2023 rendimiento
Suscriptores totales de banda ancha	2.54 millones
Ingresos mensuales promedio por usuario	$64.37

Mantenimiento de la red y actualizaciones tecnológicas

En 2023, la frontera asignó $ 412.5 millones para mantenimiento de la red y actualizaciones tecnológicas.

Categoría de mantenimiento	Monto de la inversión
Actualizaciones de hardware de red	$ 187.6 millones
Infraestructura de software	$ 114.3 millones
Mejoras de ciberseguridad	$ 110.6 millones

Atención al cliente y gestión de servicios técnicos

Frontier opera 12 centros de atención al cliente con 2.847 personal de apoyo dedicado.

• Disponibilidad de soporte técnico 24/7
• Múltiples canales de comunicación
• Tiempo de respuesta promedio: 7.2 minutos

Transformación digital y expansión de infraestructura

Las inversiones de transformación digital totalizaron $ 276.8 millones en 2023.

Enfoque de transformación digital	Monto de la inversión
AI y tecnologías de automatización	$ 89.4 millones
Infraestructura en la nube	$ 112.6 millones
Plataformas de experiencia en el cliente digital	$ 74.8 millones

Frontier Communications Parent, Inc. (FYBR) - Modelo de negocio: recursos clave

Infraestructura de red de fibra óptica extensa

A partir del cuarto trimestre de 2023, Frontier Communications opera aproximadamente 35,000 millas de ruta de red de fibra en 25 estados. La inversión total en infraestructura de red es de $ 3.2 mil millones.

Métrico de red	Cantidad
Millas de ruta de fibra	35,000
Estados de cobertura de red	25
Inversión de infraestructura de red	$ 3.2 mil millones

Espectro de telecomunicaciones y licencias de red

Frontier Holds Licencias de FCC cubriendo múltiples bandas de espectro en sus territorios operativos.

• Licencias de espectro de FCC total: 127
• Bandas de frecuencia: 600 MHz, 700 MHz, 850 MHz
• Cobertura geográfica: 25 estados

Experiencia técnica y fuerza laboral calificada

Composición de la fuerza laboral a diciembre de 2023:

Categoría de empleado	Número
Total de empleados	14,300
Personal técnico	6,750
Ingenieros de red	1,200

Servicio al cliente y equipos de soporte técnico

Detalles de la infraestructura de soporte:

• Centros de atención al cliente total: 12
• Personal de soporte técnico 24/7: 2,300
• Tiempo de respuesta promedio: 7.2 minutos

Tecnología digital y sistemas de gestión de redes

Inversiones de infraestructura tecnológica:

Inversión tecnológica	Cantidad
Software de gestión de redes	$ 185 millones
Sistemas de ciberseguridad	$ 76 millones
Infraestructura en la nube	$ 92 millones

Frontier Communications Parent, Inc. (FYBR) - Modelo de negocio: propuestas de valor

Conectividad a Internet de alta velocidad en mercados rurales y desatendidos

A partir del cuarto trimestre de 2023, Frontier Communications atiende a aproximadamente 2.5 millones de clientes de banda ancha en 25 estados, con un enfoque significativo en los mercados rurales y desatendidos.

Segmento de mercado	Área de cobertura	Penetración de banda ancha
Mercados rurales	25 estados	67% de cobertura
Regiones desatendidas	18 estados	53% de alcance del mercado

Telecomunicaciones y servicios digitales agrupados

Frontier ofrece paquetes de servicio integrales con la siguiente composición:

• Bundle de Internet y Voice: $ 59.99/mes
• Internet, voz y paquete de televisión: $ 89.99/mes
• Paquete de comunicación empresarial: $ 129.99/mes

Infraestructura de red confiable y asequible

Detalles de la infraestructura de red a partir de 2024:

Infraestructura métrica	Especificación
Millas de red de fibra	48,000 millas
Tiempo de actividad de la red promedio	99.97%
Inversión de red	$ 372 millones en 2023

Soluciones tecnológicas avanzadas

Las ofertas de servicios tecnológicos incluyen:

• Internet de fibra óptica: hasta 2 GBPS velocidades
• Soluciones de nube empresarial
• Servicios de TI administrados
• Paquetes de ciberseguridad

Plataformas de comunicación digital integrales

Capacidades de la plataforma digital:

Tipo de plataforma	Base de usuarios	Usuarios activos mensuales
Servicios residenciales	2.3 millones	1.8 millones
Servicios comerciales	180,000 empresas	145,000 usuarios activos

Frontier Communications Parent, Inc. (FYBR) - Modelo de negocio: relaciones con los clientes

Portales de atención al cliente en línea

Frontier Communications proporciona canales de soporte digital con las siguientes características:

• Portal de soporte en línea 24/7 Accesible en frontier.com
• Sistema de envío de boletos de servicio al cliente
• Funcionalidad de chat en vivo con un tiempo de respuesta promedio de 3.2 minutos

Canal de soporte digital	Participación mensual del usuario
Portal de soporte en línea	372,000 visitantes únicos
Soporte de chat en vivo	84,500 interacciones mensuales

Representantes de servicio al cliente dedicados

La infraestructura de servicio al cliente incluye:

• 1.247 representantes de servicio al cliente dedicados
• Tiempo promedio de manejo de llamadas de 8.4 minutos
• Capacidades de soporte de varios idiomas

Gestión de cuentas digitales de autoservicio

Características de gestión de cuentas digitales:

• Aplicación móvil con 276,000 usuarios mensuales activos
• Sistema de pago de facturas en línea
• Capacidades de modificación del servicio

Característica de autoservicio	Uso mensual
Inicios de sesión de la aplicación móvil	276,000
Pagos de facturas en línea	214,500

Paquetes de servicio personalizados

Las ofertas de servicios personalizadas incluyen:

• Paquetes de Internet y comunicación a medida
• Descuentos de servicio agrupados
• Programa de lealtad con 187,000 miembros activos

Soporte técnico y canales de solución de problemas

Detalles de la infraestructura de soporte técnico:

• Equipo de soporte técnico dedicado de 623 especialistas
• Tiempo de resolución de emisión promedio de 47 minutos
• Capacidades de diagnóstico remoto

Métrica de soporte técnico	Datos de rendimiento
Boletos de soporte mensuales	92,300
Tasa de resolución de primera llamada	76.5%

Frontier Communications Parent, Inc. (FYBR) - Modelo de negocio: canales

Equipos de ventas directos

Frontier Communications mantiene una fuerza de ventas directa dedicada de aproximadamente 2,750 representantes de ventas a partir de 2023. El equipo de ventas genera ingresos anuales de $ 1.68 mil millones a través de contratos directos de adquisición y servicios de clientes.

Métrico de canal de ventas	2023 datos
Representantes de ventas totales	2,750
Ingresos de ventas directos	$ 1.68 mil millones

Sitio web en línea y plataformas digitales

Proceso de plataformas digitales de Frontier 62% de las transacciones de los clientes a través de su sitio web oficial y aplicaciones móviles. El tráfico mensual del sitio web promedia 1.3 millones de visitantes únicos.

• Plataforma de gestión de cuentas en línea
• Sistema de pedido de servicios de comercio electrónico
• Portal de facturación y pago digital

Tiendas de telecomunicaciones minoristas

Frontier opera 385 ubicaciones minoristas en 25 estados, con una huella promedio de la tienda de 1,200 pies cuadrados. Estas tiendas físicas generan aproximadamente $ 420 millones en ingresos anuales.

Métrica de la tienda minorista	2023 datos
Ubicaciones minoristas totales	385
Estados cubiertos	25
Ingresos de la tienda minorista	$ 420 millones

Revendedores de terceros y redes de socios

Frontier colabora con 217 revendedores de terceros autorizados, generando $ 275 millones a través de las ventas de canales de socios. La red de socios contribuye 16.4% de los ingresos totales de la empresa.

Herramientas de participación del cliente móviles y en la web

Las plataformas de participación del cliente manejan 1,8 millones de interacciones mensuales, con una tasa de resolución digital del 94%. Las descargas de aplicaciones móviles superan los 750,000 a partir de 2023.

Métrica de compromiso digital	2023 datos
Interacciones mensuales del cliente	1.8 millones
Tasa de resolución digital	94%
Descargas de aplicaciones móviles	750,000

Frontier Communications Parent, Inc. (FYBR) - Modelo de negocio: segmentos de clientes

Consumidores residenciales de Internet y telecomunicaciones

A partir del cuarto trimestre de 2023, Frontier Communications atiende a aproximadamente 2.7 millones de clientes de banda ancha residencial en 25 estados.

Categoría de clientes	Número de clientes	Gasto mensual promedio
Banda ancha residencial	2.7 millones	$64.99
Servicios de voz residencial	1.5 millones	$29.99

Pequeñas y medianas empresas

Frontier atiende a aproximadamente 400,000 clientes comerciales pequeños y medianos.

• Servicios comerciales de Internet
• Soluciones de voz y comunicación
• Servicios en la nube y administrados

Tipo de servicio comercial	Conteo de clientes	Ingresos mensuales promedio
Internet de negocios	250,000	$189.50
Voz comercial	150,000	$129.99

Clientes empresariales y corporativos

Frontier brinda servicios a aproximadamente 50,000 clientes de nivel empresarial.

• Soluciones de red a gran escala
• Infraestructura de telecomunicaciones personalizada
• Servicios de seguridad avanzados

Gobierno e instituciones educativas

Frontier atiende a aproximadamente 15,000 clientes gubernamentales y educativos.

Sector	Conteo de clientes	Valor anual del contrato
Agencias gubernamentales	8,500	$ 75 millones
Instituciones educativas	6,500	$ 45 millones

Mercados comunitarios rurales y desatendidos

Frontier se especializa en servir a los mercados rurales, con cobertura en aproximadamente 500 condados rurales en los Estados Unidos.

• Expansión de banda ancha rural
• Participante del Fondo Federal de Servicio Universal
• Fibra y soluciones inalámbricas fijas

Característica del mercado	Métrico de cobertura
Condados rurales atendidos	500
Clientes de banda ancha rural	1.2 millones

Frontier Communications Parent, Inc. (FYBR) - Modelo de negocio: Estructura de costos

Mantenimiento y expansión de la infraestructura de red

A partir del año fiscal 2023, Frontier Communications invirtió $ 487.3 millones en gastos de capital para el mantenimiento y expansión de la infraestructura de redes.

Categoría de costos	Gasto anual
Expansión de la red de fibra	$ 276.5 millones
Actualizaciones de equipos de red	$ 134.2 millones
Mantenimiento de la infraestructura	$ 76.6 millones

Inversiones de tecnología y equipos

Comunicaciones fronterizas asignadas $ 212.8 millones para tecnología y inversiones en equipos en 2023.

• Actualizaciones de tecnología de fibra óptica: $ 98.4 millones
• Reemplazo de hardware de red: $ 67.3 millones
• Infraestructura de ciberseguridad: $ 47.1 millones

Salarios y capacitación de los empleados

Los gastos totales relacionados con los empleados para las comunicaciones fronterizas en 2023 fueron $ 743.6 millones.

Categoría de gastos	Cantidad
Salarios base	$ 612.4 millones
Capacitación y desarrollo	$ 23.7 millones
Beneficios para empleados	$ 107.5 millones

Gastos de marketing y adquisición de clientes

Los gastos de marketing para las comunicaciones fronterizas totalizaron $ 156.2 millones en 2023.

• Campañas de marketing digital: $ 67.5 millones
• Publicidad tradicional: $ 42.3 millones
• Programas de adquisición de clientes: $ 46.4 millones

Costos de cumplimiento y licencia regulatoria

Comunicaciones fronterizas gastadas $ 38.7 millones sobre cumplimiento regulatorio y licencias en 2023.

Categoría de cumplimiento	Gasto
Licencias de la FCC	$ 22.3 millones
Consultoría legal y regulatoria	$ 11.4 millones
Infraestructura de cumplimiento	$ 5.0 millones

Frontier Communications Parent, Inc. (FYBR) - Modelo de negocios: flujos de ingresos

Suscripciones de servicios de Internet de banda ancha

A partir del cuarto trimestre de 2023, Frontier Communications reportó 2.55 millones de suscriptores de banda ancha. Los ingresos mensuales promedio por suscriptor de banda ancha fueron de $ 64.37.

Nivel de suscripción	Rango de precios mensual	Suscriptores estimados
Banda ancha básica	$39.99 - $49.99	1.1 millones
Banda ancha de alta velocidad	$59.99 - $79.99	1.25 millones
Banda ancha de gigabit	$79.99 - $99.99	150,000

Paquetes de servicio de telecomunicaciones

Los ingresos totales del servicio de telecomunicaciones en 2023 fueron de $ 2.34 mil millones. Los paquetes de servicio incluyen:

• Servicios de voz: $ 456 millones
• Servicios de video: $ 287 millones
• Paquetes de paquete: $ 1.597 mil millones

Contratos de soluciones empresariales y empresariales

Los ingresos por segmento empresarial para 2023 totalizaron $ 687 millones. Los segmentos de contrato clave incluyen:

Segmento de negocios	Valor anual del contrato
Servicios de red administrados	$ 276 millones
Soluciones en la nube	$ 189 millones
Servicios de seguridad	$ 122 millones

Arrendamiento de infraestructura de red

El arrendamiento de infraestructura de red generó $ 214 millones en ingresos durante 2023.

• Arrendamiento de la red de fibra: $ 127 millones
• Torre e infraestructura ubicación: $ 87 millones

Servicios digitales y soluciones de tecnología de valor agregado

Los ingresos por servicios digitales alcanzaron los $ 329 millones en 2023.

Categoría de servicio digital	Ingresos anuales
Servicios de ciberseguridad	$ 98 millones
Plataformas de comunicación en la nube	$ 112 millones
Soluciones de Internet de las cosas (IoT)	$ 119 millones

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Value Propositions

You're looking at the core reasons customers choose Frontier Communications Parent, Inc. (FYBR) over the competition, especially as they push hard on their fiber strategy ahead of the Verizon combination. The value propositions are centered on superior technology and straightforward offers.

Symmetrical, high-speed 100% fiber-optic internet service

The primary value is pure fiber performance. Frontier Communications Parent, Inc. is positioning itself as the largest pure-play fiber provider in the U.S. as of late 2025. This network expansion is aggressive; as of the third quarter of 2025, the company had passed 8.8 million total locations with fiber. In that same quarter, they added 326,000 new fiber passings, showing the build machine is running. This infrastructure translates directly to customer gains, with Consumer fiber broadband customers growing 20.2% year-over-year in Q3 2025.

The shift from older technology is stark when you look at churn. For the three months ending September 30, 2025, the average monthly consumer fiber broadband churn rate was 1.41%. Compare that to the consumer copper broadband churn rate for the same period, which stood at 2.57%. Customers are clearly preferring the fiber offering for reliability, which is why Frontier lost approximately 131,000 consumer copper broadband customers over the first nine months of 2025.

Multi-gigabit speed tiers up to 5 Gig with low latency

Frontier Communications Parent, Inc. is delivering speeds that go well beyond standard offerings. The top-tier symmetrical offering is the Fiber 5 Gig service, which provides a maximum wired speed of 5000/5000 Mbps (download/upload). The company noted that the "vast majority" of new fiber subscribers were opting for multi-gigabit speeds as of Q1 2025. This high-speed adoption is reflected in the Consumer fiber broadband Average Revenue Per User (ARPU) increasing 4.9% year-over-year to $68.59 in Q3 2025.

Here's a look at the pricing structure for the top-end fiber options as of late 2025:

Speed Tier	Promotional Price (12 Months)	Regular Price (After Promo)	Included Equipment/Offer
Fiber 5 Gig	$89.99/mo (with Auto Pay)	$139.99/mo	Amazon eero Max 7 router, Free Expert Installation ($100 value)
Fiber 2 Gig	$19.99/mo (Cart-only Black Friday Offer, 12 mos)	$59.99/mo	$200 Visa Reward Card (with optional Visa offer)
Fiber 1 Gig	$49.99/mo (First 3 Months Promo)	$74.99/mo	Amazon eero Pro 7 router

Transparent pricing with no data caps or annual commitments

While the premium fiber tiers generally require a commitment, the underlying service philosophy emphasizes no usage restrictions. Frontier Communications Parent, Inc. DSL service is explicitly advertised as having no data caps or overage charges. For the fiber plans, the commitment is typically a 1-year agreement, with an associated Early Termination Fee (ETF) of up to $100, which is prorated. For instance, the Fiber 5 Gig plan has a $100 prorated early termination fee if canceled within months 1-12. Pricing is often guaranteed for a set period, such as 12 months on certain offers.

Improved reliability and reduced churn versus legacy copper

The move to fiber directly addresses reliability, as evidenced by the churn differential. The consumer fiber broadband churn rate of 1.41% in Q3 2025 is significantly lower than the copper churn rate of 2.57% for the same period. This improved stickiness is a key value driver. Furthermore, the company is actively migrating customers, as the net gain in consumer broadband customers in Q3 2025 was driven by fiber additions, which offset losses in copper broadband, voice, and video. The consumer fiber broadband ARPU growth of 4.9% in Q3 2025 is partly attributed to customers rolling off promotional pricing and shifts to higher speeds, suggesting customers see enough value to absorb price increases.

Bundled services including voice and video options

Although the focus is clearly on broadband, Frontier Communications Parent, Inc. still derives revenue from legacy and bundled services. In Q3 2025, the revenue breakdown showed that Voice contributed $272 million and Video contributed $63 million to the total revenue of $1.55 billion. Consumer fiber revenue growth of 16.9% year-over-year was partly offset by declines in video revenue within that segment. You can still find bundle offers, such as an Internet and Home Phone deal starting at $74.99 per month for the entry-level Fiber 200 package plus a landline.

The current revenue contribution from these supplementary services looks like this:

• Voice Revenue (Q3 2025): $272 million
• Video Revenue (Q3 2025): $63 million
• Consumer Fiber Broadband Revenue (Q3 2025): $521 million

Finance: draft 13-week cash view by Friday.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Customer Relationships

You're looking at how Frontier Communications Parent, Inc. (FYBR) manages the people who pay for its fiber services, which is the core of its current strategy, Building Gigabit America. The relationship focus is clearly segmented, balancing digital efficiency for consumers with high-touch service for business clients.

The focus on retaining the new fiber base is paramount, especially given the heavy capital investment in the network build. Frontier Communications Parent, Inc. specifically highlighted success in this area for its consumer fiber base. The Q1 2025 rate of consumer fiber churn was 1.20%, an improvement from 1.24% in Q1 2024. This shows a tangible result from efforts to earn customer loyalty. To give you a snapshot of the customer base health around that time, here are some key metrics:

Metric	Segment	Value (Q1 2025)	Value (Q3 2025)
Broadband Customer Net Additions	Consumer Fiber	107,000 (Net Adds)	120,000 (Net Adds)
Broadband Customer Net Additions	Business and Wholesale Fiber	4,000 (Net Adds)	6,000 (Net Adds)
Average Revenue Per User (ARPU)	Consumer Fiber Broadband	$68.21	$68.54
Average Revenue Per User (ARPU)	Business and Wholesale Fiber Broadband	$99.98	$98.72
Monthly Churn Rate	Consumer Fiber Broadband	1.20%	N/A
Monthly Churn Rate	Business and Wholesale Fiber Broadband	1.53%	N/A

Dedicated customer service for technical support and sales is integrated into the fiber-first strategy, which also includes operational efficiency to better serve customers. While specific staffing numbers aren't public, the company's purpose drives strategy to improve customer service. The goal is to ensure that as the network scales-reaching 8.8 million total fiber passings by Q3 2025-the support scales with it.

For the mass market, digital self-service tools for account management are key to handling the high volume of new fiber customers efficiently. The company noted that the vast majority of new fiber subscribers are taking multi-gigabit speeds, which likely drives a need for robust, easily accessible digital support channels for setup and troubleshooting. This approach helps keep operational costs in check while supporting the growth in fiber revenue, which reached $956 million in Q3 2025, making up 62% of total revenue.

Personalized experiences and loyalty programs are implied by the focus on ARPU growth-Consumer fiber broadband ARPU increased 4.9% year-over-year in Q2 2025-suggesting successful upselling or migration to higher-tier plans. The company is also making specific geographic commitments, such as its goal to connect 90% of its Connecticut customers to fiber optic cable before 2026.

For enterprise clients, which fall under the Business and Wholesale segment, the relationship management is high-touch. This segment saw fiber revenue grow 4.1% year-over-year in Q2 2025, driven by data and internet services. The Business and Wholesale fiber broadband ARPU was $98.72 in Q2 2025. Managing these higher-value, likely stickier relationships is crucial, as evidenced by the segment's continued, albeit lower, net additions of 6,000 in Q3 2025. Finance: draft 13-week cash view by Friday.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Channels

You're looking at how Frontier Communications Parent, Inc. (FYBR) gets its fiber-first product into the hands of consumers and businesses as of late 2025. The Channels block is all about the touchpoints used to reach the market, sell the service, and deliver the value proposition of Building Gigabit America®.

The execution across these channels is clearly driving growth, as evidenced by the Q3 2025 results. Frontier added a record 133,000 fiber broadband customers in that quarter alone, pushing total fiber passings to 8.8 million locations passed. This success is supported by a multi-pronged approach to market penetration.

Direct sales force for residential and business customers

The direct sales force remains a critical component for both the Consumer and Business and Wholesale segments. This team is responsible for closing sales, particularly in newly passed fiber areas where direct engagement helps drive initial penetration. The success in customer acquisition suggests this force is effectively converting leads generated through other means, or directly engaging high-value business prospects.

The focus on fiber means the direct sales team is selling a premium product, which is reflected in the Average Revenue Per User (ARPU) figures. For the Consumer segment, fiber broadband ARPU hit $68.59 in Q3 2025, up 4.9% year-over-year. For Business and Wholesale, the ARPU was $96.63 in Q3 2025.

The company is clearly focused on driving volume through its buildout, as seen by the 125,000 Consumer fiber broadband net additions and 8,000 Business and Wholesale fiber broadband net additions in Q3 2025. The direct team is essential for capturing this growth.

Company website and digital marketing (online ads, social media)

The company website, www.frontier.com, serves as the primary digital storefront for self-service ordering and information dissemination. Digital marketing, which includes online ads and social media efforts, is a major driver of traffic to this site. Frontier invested approximately $200 million in marketing during 2024 to support these multi-channel efforts, which includes digital advertising.

Digital channels are key for generating leads for the fiber expansion. The strong customer growth suggests these efforts are effectively driving awareness for the 8.8 million fiber locations passed as of Q3 2025. The company is also actively pursuing federal broadband grants, which often require a strong digital presence for public awareness and application support.

Third-party retail partners and authorized dealers

While specific sales mix data isn't public, third-party retail partners and authorized dealers are an implied part of the 'multi-channel marketing efforts' mentioned in past reporting. These partners help extend Frontier Communications Parent, Inc.'s reach beyond its direct footprint, especially in competitive retail environments. They are crucial for volume sales, particularly for the Consumer segment.

The mention of needing to improve negotiations with partners to drive down Subscriber Acquisition Costs (SAC) indicates that channel management and partner performance are actively being monitored to control the cost of acquiring the 133,000 net additions seen in Q3 2025.

Direct mail and email marketing campaigns for fiber passings

Direct mail and email marketing campaigns are explicitly used to target households and businesses within the newly constructed fiber passings. These are targeted efforts designed to convert locations passed into paying subscribers quickly, which is vital for maximizing the return on the $819 million in cash capital expenditures reported for Q3 2025.

These campaigns likely focus on the value proposition of symmetrical speeds and the growing availability of multi-gigabit tiers. The company is sticking with its plan to build fiber to 1.3 million locations in 2025, meaning these direct marketing efforts are constantly targeting fresh inventory.

Customer service centers and technical support lines

While not strictly a sales channel, customer service centers and technical support lines are the final, crucial touchpoints that influence retention and word-of-mouth referrals, which feed back into the sales pipeline. High customer satisfaction here helps mitigate churn, which was low at 1.20% for Consumer fiber broadband in Q1 2025.

The CEO noted that the whole company needs to be in balance, emphasizing the need to sell, service, and support fiber broadband as it builds. The quality of support directly impacts the long-term value derived from the customer acquisition cost incurred through the other channels.

Here's a look at the key performance metrics tied to the customer base these channels serve as of the latest reported quarter:

Metric	Consumer Segment	Business and Wholesale Segment	Period/Date
Fiber Broadband Net Additions	125,000	8,000	Q3 2025
Fiber Broadband Customer Growth (YoY)	20.4%	16.7%	Q3 2025
Fiber Broadband ARPU	$68.59	$96.63	Q3 2025
Fiber Revenue Growth (YoY)	25.8% (Broadband only)	Slight decrease (Total Fiber Revenue)	Q3 2025

The company's success is clearly tied to the fiber buildout, with 8.8 million locations passed as of Q3 2025. The channels must efficiently convert these passings into revenue, which they are doing, given the 20.2% year-over-year growth in total fiber broadband customers.

The primary channels used to drive customer acquisition and penetration include:

• Direct sales teams targeting both residential and business accounts.
• The company website and active digital advertising spend.
• Leveraging third-party retail partners and authorized dealers.
• Targeted direct mail and email campaigns for new fiber passings.
• Maintaining customer loyalty through dedicated service and support lines.

Customer acquisition costs are a factor, as noted by management, but the resulting ARPU growth of 4.9% for consumers suggests the value captured justifies the spend.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Customer Segments

Frontier Communications Parent, Inc.'s customer segments are clearly delineated by service type and scale, with a heavy, strategic focus on fiber adoption across all groups.

Residential/Consumer customers seeking high-speed broadband represent the core base, driving the majority of subscriber growth.

• As of the third quarter of 2025, Frontier Communications Parent, Inc. served approximately 2.76 million fiber Internet customers.
• Consumer fiber broadband customer net additions for the third quarter of 2025 totaled 125,000.
• This resulted in a Consumer fiber broadband customer growth rate of 20.4% year-over-year for the third quarter of 2025.
• The Average Revenue Per User (ARPU) for this segment was $68.59 in the third quarter of 2025, showing a 4.9% increase year-over-year.
• The company noted that the vast majority of new fiber subscribers are taking multi-gigabit speeds.

Small and Medium Business (SMB) customers are grouped with Wholesale into a single reporting segment, though their needs for dedicated solutions differ.

Metric	Business and Wholesale (Q3 2025)	Year-over-Year Change
Total Revenue	$707 million	Increased 3.7%
Fiber Broadband Customer Net Additions	8,000	Growth of 16.7%
Fiber Broadband ARPU	$96.63	Decreased 2.1%

The Business and Wholesale segment also includes Wholesale customers (e.g., other carriers like AT&T) for network access, where revenue growth was partly attributed to unit price increases in network access services.

Enterprise and Government clients requiring dedicated fiber solutions are served through the Business and Wholesale segment, which saw its fiber revenue reach $328 million in the third quarter of 2025, a slight decrease year-over-year.

The entire customer base is being expanded through aggressive infrastructure investment, targeting Customers in rural and underserved areas targeted by fiber expansion.

• As of September 30, 2025, Frontier Communications Parent, Inc. had passed approximately 8.8 million total locations with fiber.
• The company added 326,000 fiber passings during the third quarter of 2025.
• Frontier Communications Parent, Inc. is working toward its goal of 10 million fiber passings, which it expects to reach or exceed by the end of 2026.
• The company is actively pursuing federal broadband grants to expand its reach.

Overall, Frontier Communications Parent, Inc. served approximately 3.3 million total broadband customers as of September 30, 2025.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Cost Structure

The Cost Structure for Frontier Communications Parent, Inc. is heavily weighted toward network investment and ongoing operations, reflecting the ongoing fiber buildout strategy.

High Capital Expenditures (CapEx) for fiber buildout represents a significant cash outlay necessary to transition the network. For the third quarter of 2025, cash capital expenditures totaled $819 million. Looking at the year-to-date spend, cash capital expenditures through 3Q25 reached $2.4 billion. This investment supports the goal of reaching or exceeding 10 million fiber passings by the end of 2026.

Core operating costs include the expense of running the existing network, both fiber and the legacy copper plant. For the three months ended September 30, 2025, the Cost of service on the Statements of Operations was $547 million. This cost category encompasses the direct expenses of providing the services.

Acquiring new fiber customers is an ongoing expense. In Q3 2025, Adjusted EBITDA growth was partially offset by higher customer acquisition costs. Similarly, in the first quarter of 2025, Adjusted EBITDA growth was partially offset by higher customer acquisition costs.

Personnel costs for the field technicians building and maintaining the network, plus the support staff, are substantial. Based on late 2025 estimates from various sources, employee compensation shows a wide range:

Metric	Reported Amount/Range (2025)
Average Annual Salary (Source A)	$88,305
Average Annual Salary (Source B)	Approximately $41,320
Average Hourly Wage (Source C)	$65 per hour, equating to approximately $135,131 annually

The transition away from older technology drives structural cost considerations. The revenue from copper-based products continues to decline, which partially offsets the growth from fiber products. This revenue decline from legacy services necessitates continued operational management of the copper infrastructure while capital is heavily directed toward fiber replacement. The margin profile of a fiber customer base is noted as being far superior to the legacy business.

Key components contributing to the overall cost structure include:

• Capital Expenditure: $819 million in cash CapEx for Q3 2025.
• Cost of Service: $547 million reported for the three months ended September 30, 2025.
• Employee Compensation: Average annual salaries estimated between approximately $41,320 and $88,305.
• Customer Acquisition: Costs are noted as being higher, impacting quarterly margin expansion efforts.
• Legacy Network Impact: Declines in copper-based product revenue are a recurring factor offsetting fiber revenue gains.

Finance: draft 13-week cash view by Friday.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Revenue Streams

You're looking at the core money-makers for Frontier Communications Parent, Inc. as of late 2025, focusing on the Q3 2025 snapshot. The story here is the fiber transition; the numbers clearly show where the growth is coming from and what's being phased out.

The primary engine driving top-line growth is the consumer shift to fiber. Specifically, Consumer fiber broadband subscriptions generated $521 million in revenue for the third quarter of 2025. This segment is seeing strong momentum, with the Consumer fiber broadband Average Revenue Per User (ARPU) settling at $68.59 for Q3 2025, which was an increase of 4.9% year-over-year. That ARPU figure is key; it shows pricing power is holding even as they add a record number of new customers.

The Business and Wholesale segment revenue was reported at $707 million in Q3 2025, marking a 3.7% increase year-over-year, largely thanks to fiber-based products. However, within this segment, Business and Wholesale fiber broadband ARPU actually decreased by 2.1% to $96.63. So, while the segment is growing overall, the high-value fiber ARPU is under some pressure, which is something to watch.

To map out the revenue picture, here's how the major service categories stacked up for the three months ended September 30, 2025:

Revenue Category	Q3 2025 Amount (Millions USD)	Context
Total Revenue	$1,550	Total reported revenue for the quarter
Data and Internet services (Total)	$1,120	Combined total for Data and Internet services
Consumer Fiber Broadband Subscriptions	$521	Directly from the consumer fiber offering
Business and Wholesale Segment Revenue	$707	Total revenue from the Business and Wholesale segment

The transition away from older technology is evident when you look at the legacy streams. You see the drag from revenue from declining legacy copper-based services (voice, video). For instance, the specific line item for Voice services revenue was $272 million in Q3 2025, down from $282 million in the prior quarter. This decline in copper-based products is what the company noted was partly offsetting the growth in fiber revenue.

The overall revenue mix shows the success of the fiber push, even with the copper headwinds. The total revenue for Data and Internet services across the company reached $1.12 billion (or $1,120 million) in Q3 2025. This figure encapsulates the bulk of the high-growth fiber revenue streams from both consumer and business units.

Here are the key revenue drivers and associated metrics:

• Consumer fiber broadband revenue increased 25.8% year-over-year.
• Total fiber passings reached 8.8 million locations as of the end of Q3 2025.
• Business and Wholesale fiber revenue was $328 million, a slight decrease year-over-year.
• Consumer fiber broadband customer net additions were 125,000 in the quarter.

Finance: draft 13-week cash view by Friday.