Grupo de Servicios de Salud, Inc. (HCSG): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el panorama dinámico de los servicios de apoyo de salud, Healthcare Services Group, Inc. (HCSG) surge como un jugador fundamental, transformando cómo las instalaciones médicas administran sus necesidades operativas críticas. A través de un modelo de negocio innovador que integra perfectamente la gestión de las instalaciones integrales, las soluciones de fuerza laboral especializadas y las asociaciones estratégicas, HCSG ofrece un valor incomparable a las instituciones de atención médica. Su enfoque único no solo optimiza la eficiencia operativa, sino que también garantiza un apoyo de alta calidad y compatible que aborda los complejos desafíos que enfrentan los hospitales, los hogares de ancianos y los centros de rehabilitación en el entorno de atención médica exigente actual.

Healthcare Services Group, Inc. (HCSG) - Modelo de negocios: asociaciones clave

Hospitales e instalaciones de atención a largo plazo

A partir de 2023, Healthcare Services Group, Inc. atiende aproximadamente 4,500 instalaciones de salud en todo el país. Las asociaciones de la compañía incluyen:

Tipo de instalación	Número de asociaciones	Valor anual del contrato
Hospitales de cuidados agudos	1,200	$ 180 millones
Instalaciones de atención a largo plazo	3,300	$ 220 millones

Subcontratación de clientes en el sector de la salud

HCSG proporciona servicios subcontratados a múltiples segmentos de atención médica:

• Hogares de ancianos: 2.800 instalaciones
• Centros de rehabilitación: 650 instalaciones
• Proveedores de atención médica especializada: 350 instalaciones

Proveedores de equipos de limpieza y servicio de alimentos

Categoría de proveedor	Número de asociaciones	Valor de adquisición anual
Equipo de limpieza industrial	12 proveedores principales	$ 45 millones
Equipo de cocina comercial	8 proveedores principales	$ 32 millones

Agencias de personal y reclutamiento

HCSG colabora con redes especializadas de personal de salud:

• Agencias nacionales de personal: 6 asociaciones
• Firmas de reclutamiento regionales: 18 asociaciones
• Gasto total de reclutamiento anual: $ 22 millones

Empresas de consultoría de cumplimiento regulatorio

Área de cumplimiento	Número de socios consultores	Gasto de consultoría anual
Cumplimiento regulatorio de la salud	5 empresas especializadas	$ 3.5 millones
Consultoría de seguridad alimentaria	3 empresas especializadas	$ 1.8 millones

Healthcare Services Group, Inc. (HCSG) - Modelo de negocio: actividades clave

Gestión de servicios de soporte de instalaciones

Healthcare Services Group, Inc. administra servicios de apoyo para aproximadamente 4,500 instalaciones de salud en los Estados Unidos a partir de 2023. Ingresos anuales de los servicios de apoyo de las instalaciones: $ 2.1 mil millones.

Categoría de servicio	Número de instalaciones atendidas	Ingresos anuales
Hospitales	1,250	$ 650 millones
Instalaciones de atención a largo plazo	2,800	$ 1.1 mil millones
Centros de rehabilitación	450	$ 350 millones

Servicios dietéticos y de limpieza

HCSG ofrece servicios dietéticos y de limpieza integrales con las siguientes métricas:

• Volumen anual del servicio de limpieza: 85 millones de pies cuadrados
• Preparación diaria de comidas: 2.3 millones de comidas
• Personal de servicio dietético: 12,500 empleados
• Personal de limpieza: 8.700 empleados

Personal y reclutamiento de personal

Operaciones de personal para profesionales de la salud:

Categoría de personal	Número de profesionales colocados	Ingresos anuales de reclutamiento
Profesionales de la dieta	5,200	$ 180 millones
Profesionales de limpieza	6,800	$ 220 millones
Personal administrativo	1,500	$ 95 millones

Control de calidad y monitoreo de cumplimiento

Cumplimiento y métricas de garantía de calidad:

• Auditorías de cumplimiento anual: 4.500
• Personal de control de calidad: 350 profesionales
• Presupuesto de monitoreo de cumplimiento: $ 42 millones anuales
• Tasa de aprobación de certificación: 98.7%

Programas de capacitación y desarrollo profesional

Inversión de desarrollo profesional:

Programa de capacitación	Participantes anuales	Inversión de capacitación
Incorporación inicial	15,200	$ 8.5 millones
Capacitación de habilidades avanzadas	6,800	$ 5.2 millones
Desarrollo de la gerencia	1,500	$ 3.8 millones

Healthcare Services Group, Inc. (HCSG) - Modelo de negocio: recursos clave

Fuerza laboral capacitada y hábil

A partir del cuarto trimestre de 2023, Healthcare Services Group, Inc. empleó a 8.750 empleados en total en sus divisiones de servicio. El desglose de la fuerza laboral incluye:

Categoría de empleado	Número de empleados
Profesionales de servicio de alimentos	5,200
Personal de limpieza	3,250
Personal de gestión	300

Sistemas de gestión de servicios propietarios

HCSG utiliza tecnologías de gestión patentadas con las siguientes especificaciones:

• Plataforma integrada de gestión de la fuerza laboral
• Sistema de seguimiento de rendimiento en tiempo real
• Software de gestión operativa basado en la nube

Fuerte reputación de la industria

Métricas de rendimiento de la industria para HCSG en 2023:

Métrico	Valor
Tasa de retención de clientes	92.5%
Puntuación de satisfacción del cliente	4.7/5

Red de cliente extensa

Distribución de cartera de clientes a partir de 2023:

Segmento de atención médica	Número de clientes
Instalaciones de atención a largo plazo	475
Hospitales	185
Centros de rehabilitación	120

Tecnologías operativas avanzadas

Inversión en infraestructura tecnológica en 2023:

Categoría de tecnología	Monto de la inversión
Desarrollo de software	$ 3.2 millones
Infraestructura digital	$ 2.7 millones
Mejoras de ciberseguridad	$ 1.5 millones

Healthcare Services Group, Inc. (HCSG) - Modelo de negocio: propuestas de valor

Soluciones integrales de gestión de instalaciones

Healthcare Services Group, Inc. brinda servicios de gestión de instalaciones en más de 4,300 instalaciones de salud en todo el país a partir de 2023. Ingresos anuales de los servicios de gestión de instalaciones: $ 2.16 mil millones.

Categoría de servicio	Ingresos anuales	Cobertura de instalaciones
Gestión interna	$ 1.05 mil millones	2.700 instalaciones
Servicios dietéticos	$ 890 millones	1.400 instalaciones
Mantenimiento	$ 215 millones	200 instalaciones

Servicios de outsourcing rentables

Ahorro promedio de costos para las instituciones de atención médica: 22-35% a través de servicios de outsourcing.

• Reducción de costos de mano de obra: 28%
• Mejora de la eficiencia operativa: 25%
• Reducción de gastos generales administrativos: 18%

Apoyo confiable y de alta calidad para las instituciones de atención médica

Métricas de calidad para 2023:

Indicador de rendimiento	Puntaje/porcentaje
Tasa de satisfacción del cliente	94.6%
Confiabilidad del servicio	97.3%
Tiempo de respuesta	<2 horas

Fuerza laboral especializada con experiencia en salud

Estadísticas de la fuerza laboral para 2023:

• Total de empleados: 64,500
• Profesionales de salud certificados: 58%
• Horas promedio de capacitación por empleado: 42 horas/año

Soporte de cumplimiento y gestión de riesgos

Métricas de rendimiento de cumplimiento:

Área de cumplimiento	Tasa de cumplimiento
Regulaciones HIPAA	99.8%
Estándares de seguridad de la salud	98.5%
Protocolos de control de infecciones	97.2%

Healthcare Services Group, Inc. (HCSG) - Modelo de negocios: relaciones con los clientes

Contratos de servicio a largo plazo

Healthcare Services Group, Inc. mantiene la tasa de retención de contratos del 95% con las instalaciones de atención médica a partir de 2023. La duración promedio del contrato es de 3 a 5 años con clientes institucionales, incluidos hogares de ancianos, hospitales y atención a largo plazo.

Tipo de contrato	Duración promedio	Tasa de retención
Instalaciones de atención médica institucional	3-5 años	95%
Contratos hospitalarios	4 años	92%

Equipos de gestión de cuentas dedicados

HCSG asigna 72 profesionales de gestión de cuentas especializadas en diferentes mercados regionales para gestionar las relaciones con los clientes.

• El administrador de cuentas promedio maneja 12-15 clientes institucionales
• Tiempo de respuesta del equipo de apoyo dedicado: menos de 4 horas
• Calificación anual de satisfacción del cliente: 87%

Soluciones de servicio personalizadas

Healthcare Services Group ofrece servicios ambientales y de alimentos a medida con Más de 250 opciones de personalización para diferentes tipos de instalaciones de salud.

Categoría de servicio	Opciones de personalización	Tasa de implementación
Servicios ambientales	125 variaciones	94%
Servicios de alimentos	135 variaciones	91%

Informes de rendimiento regulares

HCSG proporciona informes de rendimiento trimestrales al 98% de los clientes institucionales, que cubren métricas operativas clave e indicadores de calidad de servicio.

• Frecuencia de informes: trimestralmente
• Cobertura del cliente: 98%
• Métricas rastreadas: rentabilidad, calidad del servicio, cumplimiento

Mecanismos de retroalimentación de mejora continua

La Compañía implementa encuestas anuales de satisfacción del cliente con una tasa de respuesta del 82% e integra la retroalimentación en los procesos de mejora del servicio.

Mecanismo de retroalimentación	Tasa de respuesta	Implementación de mejora
Encuestas anuales de clientes	82%	67%
Revisiones trimestrales de rendimiento	76%	55%

Healthcare Services Group, Inc. (HCSG) - Modelo de negocios: canales

Equipo de ventas directas

A partir del cuarto trimestre de 2023, Healthcare Services Group, Inc. mantiene un equipo de ventas directo dedicado de aproximadamente 87 representantes de ventas profesionales que se dirigen a las instalaciones de salud en todo el país.

Métrica del equipo de ventas	2023 datos
Representantes de ventas totales	87
Ventas anuales promedio por representante	$ 1.2 millones
Cobertura geográfica	50 estados de EE. UU.

Sitio web corporativo

El sitio web corporativo de HCSG (www.hcsg.com) sirve como un canal digital crítico para la comunicación empresarial y la generación de leads.

• Sitio web Tráfico mensual: 42,500 visitantes únicos
• Tiempo promedio en el sitio: 3.7 minutos
• Tasa de envío del formulario de contacto en línea: 2.3% por visita

Conferencias de la industria y ferias comerciales

HCSG participa en 17 conferencias de la industria de la salud anualmente.

Tipo de conferencia	Participación anual	Generación de leads
Conferencias nacionales de atención médica	8	265 cables potenciales
Eventos de atención médica regional	9	187 Potencios potenciales

Plataformas de redes profesionales

HCSG aprovecha plataformas de redes profesionales para el desarrollo y reclutamiento de negocios.

• Seguidores de LinkedIn: 24,300
• Conexiones comerciales anuales generadas: 1.450
• Cuentas de navegador de ventas de LinkedIn: 42

Redes de referencia y recomendaciones

Las redes de referencia representan un canal significativo para la adquisición comercial de HCSG.

Fuente de referencia	Tasa de conversión	Referencias anuales
Administradores de instalaciones de salud	37%	298
Recomendaciones de cliente actuales	42%	356
Referencias de socios de la industria	21%	178

Healthcare Services Group, Inc. (HCSG) - Modelo de negocios: segmentos de clientes

Hospitales

A partir de 2023, Healthcare Services Group atiende a aproximadamente 4,200 hospitales en todo el país. El segmento hospitalario de la compañía generó $ 512.3 millones en ingresos.

Métricas de segmento hospitalario	2023 datos
Total de hospitales atendidos	4,200
Ingreso de segmento	$ 512.3 millones
Penetración del mercado	37.5%

Casas de ancianos

Healthcare Services Group apoya a 2.850 hogares de ancianos en los Estados Unidos, generando $ 387.6 millones en ingresos por segmento.

Métricas de segmento de hogares de ancianos	2023 datos
Total de hogares de ancianos atendidos	2,850
Ingreso de segmento	$ 387.6 millones
Cobertura del mercado	42.3%

Instalaciones de vida asistida

La compañía atiende a 1.600 instalaciones de vida asistida, con un segmento de ingresos de $ 214.5 millones.

Métricas de instalaciones de vivienda asistida	2023 datos
Instalaciones totales atendidas	1,600
Ingreso de segmento	$ 214.5 millones
Penetración del mercado	28.7%

Centros de rehabilitación

Healthcare Services Group apoya 980 centros de rehabilitación, generando $ 156.2 millones en ingresos por segmento.

Centros de rehabilitación métricas	2023 datos
Centros totales de rehabilitación atendidos	980
Ingreso de segmento	$ 156.2 millones
Cobertura del mercado	22.6%

Instituciones de atención médica privadas

La compañía atiende a 750 instituciones de salud privadas, con un segmento de ingresos de $ 95.4 millones.

Instituciones de atención médica privadas Métricas	2023 datos
Instituciones privadas totales atendidas	750
Ingreso de segmento	$ 95.4 millones
Penetración del mercado	18.9%

Segmentos totales de clientes Overview:

• Instalaciones de atención médica totales servidas: 9,380
• Ingresos del segmento acumulativo: $ 1,365.6 millones
• Penetración promedio del mercado: 29.6%

Healthcare Services Group, Inc. (HCSG) - Modelo de negocio: Estructura de costos

Gastos de trabajo y personal

A partir del cuarto trimestre de 2023, Healthcare Services Group, Inc. reportó gastos laborales totales de $ 620.3 millones. La fuerza laboral de la compañía constaba de aproximadamente 22,500 empleados en varios segmentos de servicio.

Categoría de costos	Gasto anual ($)	Porcentaje de costos totales
Salarios y salarios	458,200,000	35.6%
Beneficios y seguro	112,500,000	8.7%
Impuestos sobre la nómina	49,600,000	3.8%

Costos de capacitación y reclutamiento

La compañía invirtió $ 8.7 millones en capacitación y reclutamiento durante el año fiscal 2023.

• Costo promedio de reclutamiento por empleado: $ 1,250
• Inversión de capacitación anual por empleado: $ 387
• Presupuesto total de reclutamiento y capacitación: $ 8,700,000

Adquisición de equipos y suministros

El equipo anual y los gastos de suministro de HCSG totalizaron $ 42.5 millones en 2023.

Categoría de suministro	Gasto anual ($)
Equipo de limpieza	15,600,000
Uniformes y equipo de protección	6,800,000
Suministros de mantenimiento	20,100,000

Inversiones de tecnología y software

Las inversiones tecnológicas para 2023 alcanzaron los $ 12.3 millones.

• Licencias de software: $ 4,900,000
• Infraestructura: $ 5,600,000
• Sistemas de ciberseguridad: $ 1,800,000

Gastos de cumplimiento y adherencia regulatoria

Los costos relacionados con el cumplimiento para 2023 ascendieron a $ 5.6 millones.

Categoría de cumplimiento	Gasto anual ($)
Informes regulatorios	1,800,000
Servicios legales y de auditoría	2,500,000
Mantenimiento de certificación	1,300,000

Estructura de costos totales para 2023: $ 689.4 millones

Healthcare Services Group, Inc. (HCSG) - Modelo de negocios: flujos de ingresos

Tarifas de gestión de servicios

Para el año fiscal 2023, Healthcare Services Group, Inc. reportó tarifas de gestión de servicios de $ 1.58 mil millones, lo que representa una parte significativa de su flujo de ingresos totales.

Año	Tarifas de gestión de servicios	Porcentaje de ingresos totales
2023	$ 1.58 mil millones	62.4%
2022	$ 1.45 mil millones	59.8%

Cargos de personal y reclutamiento

HCSG generó $ 352 millones a partir de servicios de personal y reclutamiento en 2023.

• Tarifa promedio de personal por colocación: $ 4,750
• Total de colocaciones profesionales de la salud: 74,200

Ingresos por contrato a largo plazo

Los ingresos por contrato a largo plazo para 2023 totalizaron $ 426 millones, con una duración promedio del contrato de 3.2 años.

Tipo de contrato	Ganancia	Longitud promedio del contrato
Instalaciones de atención médica	$ 276 millones	3.5 años
Servicios institucionales	$ 150 millones	2.8 años

Incentivos basados ​​en el rendimiento

Los incentivos basados ​​en el desempeño representaron $ 87.5 millones en 2023.

• Bonos de rendimiento de calidad: $ 52.3 millones
• Incentivos de mejora de la eficiencia: $ 35.2 millones

Servicios de consultoría adicionales

Los servicios de consultoría generaron $ 64 millones en ingresos para 2023.

Tipo de servicio de consultoría	Ganancia
Optimización operacional	$ 35.6 millones
Integración tecnológica	$ 28.4 millones

Healthcare Services Group, Inc. (HCSG) - Canvas Business Model: Value Propositions

You're looking at what Healthcare Services Group, Inc. (HCSG) actually delivers to its clients-the core reasons they sign those long-term service agreements. It's not just about cleaning floors or serving meals; it's about taking entire, complex operational departments off a healthcare facility's plate.

The primary value is providing outsourced expertise for non-clinical, mission-critical services. This means you get specialized management for things like environmental services and dietary operations, which are essential for patient health and regulatory compliance but aren't the core clinical mission of a hospital or nursing home. Healthcare Services Group, Inc. (HCSG) serves approximately 2,600 healthcare facilities across the continental United States, managing these functions under full-service agreements.

Cost containment and efficiency are huge selling points, driven by scale. By managing services for thousands of facilities, Healthcare Services Group, Inc. (HCSG) can negotiate better supply costs and manage labor more effectively than an individual facility could on its own. For the year ended December 31, 2024, the company generated total revenues of $1,715.7 million, a 2.7% increase year-over-year. The goal for 2025 is to manage Selling, General and Administrative expenses (SG&A) into the 8.5% to 9.5% range, building on the 2024 actual Cost of Services of 86.7% of revenue, with a 2025 target of the 86% range.

Here's a quick look at how the two main segments contributed to that 2024 revenue scale and where the associated labor and supply costs sit:

Metric	Housekeeping Services (2024)	Dietary Services (2024)	Total Company (FY 2024)
Revenue Contribution	44.6%	55.4%	100%
Labor Cost as % of Segment Revenue	78.4%	56.6%	N/A
Supply Cost as % of Segment Revenue	7.4%	32.5%	N/A
Cost of Services as % of Total Revenue	N/A	N/A	86.7%

Achieving high operating standards and deficiency-free environments is critical, as client contracts depend on regulatory success. Healthcare Services Group, Inc. (HCSG) ties incentives directly to this performance; Account Managers and staff employees are eligible for deficiency-free incentive pay and survey excellence pay. This focus on quality is what supports the reliability you see in their client metrics. For instance, the company's operational momentum in Q3 2025, which saw revenue hit $464.3 million, an 8.5% increase year-over-year, was explicitly driven by operational excellence and high retention.

The value proposition for specialized management is evident in the Dietary segment, which requires expertise in complex nutritional needs for vulnerable populations. This segment accounted for 55.4% of 2024 revenues. The labor component here is leaner than in Housekeeping at 56.6% of segment revenue, but supply costs are significantly higher at 32.5% of segment revenue, showing a different cost structure that requires specialized purchasing and inventory management expertise.

Reliable service delivery is the ultimate proof point, and you see that in the stickiness of the customer base. The outline specifically points to 94% client retention for 2024, which reinforces the long-term nature of the relationships. This reliability is supported by a large, dedicated workforce of approximately 35,300 people as of the end of 2024.

• - Outsourced expertise for non-clinical, mission-critical services
• - Cost containment and efficiency through scale and labor management
• - Achieving high operating standards and deficiency-free environments
• - Specialized management for complex dietary and nutritional needs
• - Reliable service delivery, reflected in 2024's 94% client retention

Finance: draft 13-week cash view by Friday.

Healthcare Services Group, Inc. (HCSG) - Canvas Business Model: Customer Relationships

You're looking at how Healthcare Services Group, Inc. (HCSG) locks in its client base, which is really the engine for their steady, if not explosive, growth. Their relationship strategy is built on deep integration, not just transactional service delivery.

Dedicated, embedded on-site management teams

The core of the relationship is placing their own people directly inside the client's operation. This isn't just a visiting manager; this is an embedded team structure. Think of their operational hierarchy: Vice Presidents of Operations, Directors of Operations, District Managers, and Facility Managers, all working to ensure service quality day-in and day-out. As of the end of 2024, Healthcare Services Group, Inc. was serving approximately 2,600 healthcare facilities across the continental United States. This scale means their management structure is critical for consistency. For instance, when they report on operational excellence driving stable margins, that's the direct result of these on-site teams executing the plan, like aiming for a Cost of Services target in the 86% range for the second half of 2025.

High-touch, long-term contractual relationships

Healthcare Services Group, Inc. relies on full-service agreements that are designed to be sticky. These aren't month-to-month deals; they are structured for the long haul. Typically, these service agreements have an initial period of 60 to 120 days, after which they become renewable, cancellable by either party with only 30 to 90 days' notice. That structure suggests a high degree of confidence in their service delivery to prevent the client from exercising that early exit option. Honestly, management expects to sustain foundational 90%+ client retention rates long-term, which is the real metric you should watch. This focus on retention is what helped drive their robust sequential revenue growth in Q2 2025, marking their fifth consecutive increase.

Here's a quick look at how their service segments contribute to that revenue base, which shows where the relationship focus is:

Segment	2024 Revenue Share	Q2 2025 Revenue Growth (YoY)
Dietary Services	55.4%	Not explicitly stated, but contributed to 7.6% total revenue increase in Q2 2025.
Housekeeping/Facility Services	44.6%	Not explicitly stated, but contributed to 7.6% total revenue increase in Q2 2025.

Collaborative approach to tailoring service to client needs

The service model isn't one-size-fits-all, even though they serve 2,600 facilities. You see this in the structure of their agreements. While most are full-service, some are management-only, where the client retains payroll responsibility for non-supervisory staff. This flexibility shows they adapt the scope of their relationship based on the client's internal capacity or preference. For example, in certain management-only deals, Healthcare Services Group, Inc. maintains responsibility for purchasing supplies, which is a key tailoring point. This collaborative tailoring is essential when dealing with varied client health, like when they continued service to 164 Genesis facilities even after the client filed for Chapter 11 in July 2025, managing receivable balances net of reserves of $50.0 million in accounts receivable and $14.4 million in notes receivable from that specific client as of the Petition Date.

Account management focused on client retention and growth

The goal of the account management function is clearly dual: keep the existing business and find more business within that existing footprint. The Q3 2025 results, with revenue hitting $464.34 million, beat expectations, largely because of securing new clients and maintaining those high retention rates. The company is projecting mid-single digit revenue growth for the full year 2025. This growth relies on account managers successfully cross-selling services or expanding scope within current contracts-what analysts call the "Campus opportunity." The financial health of the relationship management is reflected in the overall market valuation, with the market capitalization hovering around $1.33 billion as of late 2025, which is underpinned by the belief that retention will continue to fuel the top line.

You should track their SG&A spending, as this shows the investment in that account management structure. They are targeting SG&A in the 9.5% to 10.5% range in the near term, with a longer-term goal of managing those costs down to 8.5% to 9.5%. That tighter control suggests they expect the embedded teams and established relationships to become more efficient as they scale.

Finance: draft 13-week cash view by Friday.

Healthcare Services Group, Inc. (HCSG) - Canvas Business Model: Channels

You're looking at how Healthcare Services Group, Inc. (HCSG) gets its services-housekeeping, laundry, and dietary management-into the healthcare facilities that need them. The channels are heavily reliant on direct interaction and maintaining deep roots within the existing client base.

Direct sales force focused on new client acquisition

The initial hook for new business relies on a dedicated direct sales effort. This team is focused squarely on converting the sales pipeline opportunities that management has highlighted as a key strategic priority for 2025. New client wins are explicitly cited as a driver of the company's topline growth throughout 2025. The company's ability to secure new business helped push Q2 2025 revenue to $458.5 million.

Existing on-site managers at >2,600 client facilities

The real backbone of the channel strategy is the existing operational footprint. As of the end of 2024, Healthcare Services Group, Inc. (HCSG) provided services to approximately 2,600 facilities throughout the continental United States. These on-site managers are the daily touchpoint, ensuring service delivery excellence. For context on the scale, as of December 31, 2024, the Housekeeping segment served approximately 2,200 customer facilities, while the Dietary segment served about 1,600 facilities. This density is what supports the high retention rates management reports.

The operational scale and recent performance metrics are worth a look right here:

Metric	Value (As of Late 2025 Data)	Reference Period
Total Facilities Served (Approximate)	>2,600	End of 2024 / Ongoing
Q2 2025 Reported Revenue	$458.5 million	Three Months Ended June 30, 2025
Q3 2025 Reported Revenue	$464.34 million	Quarter Ending September 30, 2025
FY 2025 Revenue Growth Expectation	mid-single-digit	Full Year 2025 Guidance
FY 2025 Cash Flow from Operations Forecast (Raised)	$70 million to $85 million	Excluding Payroll Accrual Change

Contract renewals and cross-selling within the existing client base

Retention is just as critical as acquisition; honestly, it's often cheaper. Management consistently points to high client retention rates as a key driver for the topline growth seen in 2025. This suggests that the on-site management channel is highly effective at maintaining service agreements. Cross-selling happens naturally when you are already embedded, for example, by expanding from just providing Dietary services to also managing Housekeeping at a facility. The company operates in two segments, Housekeeping and Dietary, which allows for bundling services to deepen the relationship with the existing customer base. For the six months ended June 30, 2025, Dietary services accounted for 55.6% of total revenues, while Housekeeping was 44.4%.

The focus on operational excellence by field teams leads to consistent margins, which helps secure those renewals.

• New client wins and high retention drove topline growth.
• Operational excellence led to quality service outcomes.
• Strong cash collection trends support the business model.
• Share buybacks totaling $42.0 million year-to-date Q3 2025 signal confidence.

Finance: draft 13-week cash view by Friday.

Healthcare Services Group, Inc. (HCSG) - Canvas Business Model: Customer Segments

You're looking to map out exactly who Healthcare Services Group, Inc. (HCSG) serves based on their latest operational data as of late 2025. Honestly, their customer base is highly concentrated in the post-acute and senior care continuum, which is where their core expertise lies.

The primary customer segment for Healthcare Services Group, Inc. (HCSG) remains long-term care and skilled nursing facilities. This focus is evident in their segment revenue breakdown, as these facilities are the main consumers of their Environmental and Dietary Services.

The scale of their operations serving this segment is substantial. For example, in the third quarter of 2025, Healthcare Services Group, Inc. (HCSG) reported total revenue of $464.3 million. The majority of this revenue comes from the two core service lines that cater directly to these facilities.

The following table breaks down the revenue contribution from the two main service segments, which directly map to the services provided to their core customer base:

Service Segment	Q3 2025 Revenue	Q3 2025 Margin
Dietary Services	$252.5 million	5.1%
Environmental Services	$211.8 million	10.7%

The U.S. Skilled Nursing Facilities market itself was estimated to reach USD 205.62 billion in 2025, showing the significant market size Healthcare Services Group, Inc. (HCSG) operates within, even if they only serve a fraction of it. Management noted that they are still barely 50% penetrated in providing dining services within their existing Environmental Services customer base as of Q2 2025, indicating massive cross-selling opportunity within this existing segment.

Beyond the primary focus, Healthcare Services Group, Inc. (HCSG) also targets adjacent and related facilities:

• - Retirement complexes and assisted living centers: These facilities increasingly require the same level of outsourced support for dining and environmental needs as the senior population ages and requires more complex care.
• - Rehabilitation centers and acute care hospitals: While the core is long-term care, their service offering is applicable to post-acute and rehabilitation wings within larger hospital systems.
• - Healthcare operators seeking defintely stable, outsourced services: This describes the value proposition to all segments-providing reliable, specialized, non-clinical support to allow the operator to focus on patient care.

The company reinforces its appeal to these operators by focusing on retention, reporting approximately 90%+ retention as a key growth driver in Q3 2025. That kind of stickiness is what operators value for defintely stable, outsourced services.

Finance: draft a memo by Wednesday detailing the revenue concentration across the top 10 clients as of Q3 2025.

Healthcare Services Group, Inc. (HCSG) - Canvas Business Model: Cost Structure

You're looking at the primary cost components for Healthcare Services Group, Inc. (HCSG) as we move through late 2025. For a service provider like HCSG, controlling the cost of delivering those services-which is mostly people-is the whole game. Here's the quick math on where the money goes.

The largest single driver of operating costs is definitely labor costs for on-site personnel. Since HCSG often operates under full-service agreements, they absorb the direct payroll and supply expenses. For context from the prior year, which still heavily influences the current structure, labor costs within the segments were substantial:

• - Housekeeping labor costs represented approximately 78.4% of Housekeeping revenues in 2024.
• - Dietary labor costs accounted for about 56.6% of Dietary revenues in 2024.

Managing the overall Cost of Services (COS) has been a key focus, especially given the non-cash charges seen earlier in 2025 related to the Genesis restructuring. However, the company has a clear target for the back half of the year.

The Cost of Services (COS) target for H2 2025 is set firmly in the 86% range. This compares to recent reported figures, which have shown volatility due to one-time items:

• - Q3 2025 Reported COS: 79.2% of revenue (benefited by an estimated $34.2 million ERC impact).
• - Q2 2025 Reported COS: 99.4% of revenue (impacted by a $61.2 million Genesis noncash charge).
• - Q1 2025 Reported COS: 84.8% of revenue.

Selling, General, and Administrative (SG&A) expenses are the next major bucket. HCSG is actively working to bring this percentage down as they grow revenue, balancing current investments against long-term efficiency. The near-term goal for SG&A is to stay within the 9.5% to 10.5% range of revenue. The longer-term aspiration is even tighter, aiming for 8.5% to 9.5%.

For example, the adjusted SG&A in Q3 2025 was reported at 10.1%, which is right in the middle of that near-term guidance. That figure included about 50 basis points of professional fees related to the ERC.

When you look specifically at the Dietary segment, which is a significant portion of the business, the cost structure includes substantial food and supply components, which is typical for nutrition services. While the precise 2025 supply cost percentage isn't explicitly stated for the current period, the 2024 data gives you a strong baseline for this cost driver:

Cost Component / Segment	2024 Percentage of Segment Revenue	Q3 2025 Reported Segment Margin
Dietary Supply Costs	32.5%	N/A
Dietary Labor Costs	56.6%	N/A
Dietary Services Segment Margin	N/A	5.1%

To be fair, the labor component is the dominant variable cost, but supply chain management for food and consumables directly impacts the Dietary segment's profitability, which was 5.1% in Q3 2025.

Finance: draft 13-week cash view by Friday.

Healthcare Services Group, Inc. (HCSG) - Canvas Business Model: Revenue Streams

You're looking at how Healthcare Services Group, Inc. (HCSG) brings in the cash flow as of late 2025. Honestly, their revenue streams are highly concentrated in two main operational areas that support long-term care and other healthcare facilities. For the third quarter ending September 30, 2025, the total revenue Healthcare Services Group, Inc. (HCSG) booked was $464.3 million. That quarter's performance contributed to a Trailing Twelve Months (TTM) revenue figure that hit $1.81 billion.

The core of the revenue generation comes from two distinct, yet integrated, service segments. Here's the quick math on how those segments stacked up in Q3 2025:

Revenue Stream Segment	Q3 2025 Revenue (USD)	Approximate Percentage of Q3 Revenue	Q3 2025 Segment Margin
Dietary Services	$252.5 million	54.39%	5.1%
Environmental Services	$211.8 million	45.61%	10.7%

These figures represent the fees charged for the essential services Healthcare Services Group, Inc. (HCSG) provides to its client facilities. You can see the Dietary Services segment is slightly larger by revenue in this period. Still, the Environmental Services segment delivered a defintely better margin in the third quarter.

The revenue streams map directly to the services you mentioned, which are billed to the facilities under contract:

• - Housekeeping and Laundry Services (Environmental Services) fees, which generated $211.8 million in Q3 2025.
• - Dietary Management and Nutrition Services fees, which accounted for $252.5 million in Q3 2025 revenue.

The company is focused on driving growth through new client wins and maintaining high retention rates across these service lines. Finance: draft 13-week cash view by Friday.