Dell Technologies Inc. (Dell): Business Model Canvas [Jan-2025 Mise à jour]

Dans le paysage dynamique des géants de la technologie, Dell Technologies Inc. est une puissance transformatrice, naviguant stratégiquement dans l'écosystème complexe des solutions d'entreprise et de l'informatique innovante. En fabriquant méticuleusement un modèle commercial qui intègre de manière transparente le matériel, les logiciels et les services, Dell s'est positionné comme un partenaire technologique complet pour les organisations du monde entier. Des partenariats stratégiques avec des leaders de l'industrie comme Intel et Microsoft à ses solides capacités de fabrication mondiale, le canevas du modèle commercial de Dell révèle un plan sophistiqué de l'innovation technologique et de l'adaptabilité du marché qui continue de remodeler la façon dont les entreprises tirent parti de l'infrastructure numérique et des ressources informatiques.

Dell Technologies Inc. (Dell) - Modèle d'entreprise: partenariats clés

Partenariats de processeurs stratégiques

Dell maintient des partenariats critiques avec les fabricants de semi-conducteurs:

Partenaire	Détails du partenariat	Valeur d'achat annuelle
Intel Corporation	Fournisseur de processeur principal pour les appareils informatiques d'entreprise et de consommation	4,2 milliards de dollars (2023)
Micro appareils avancés (AMD)	Fournisseur de processeur secondaire pour des solutions informatiques hautes performances	1,8 milliard de dollars (2023)

Collaborations de logiciels d'entreprise

Les partenariats logiciels stratégiques de Dell comprennent:

• Microsoft Corporation: Intégration des logiciels d'entreprise
• Red Hat: Open-source Enterprise Solutions
• SAP: Systèmes de planification des ressources d'entreprise

Partenariats de fournisseurs de cloud

Fournisseur de cloud	Portée du partenariat	Impact annuel sur les revenus
Vmware	Solutions de virtualisation et d'infrastructure cloud	2,7 milliards de dollars (2023)
Amazon Web Services (AWS)	Migration cloud et services cloud hybrides	1,5 milliard de dollars (2023)
Microsoft Azure	Solutions de cloud hybride Cloud and Enterprise Cloud	1,3 milliard de dollars (2023)

Partenariats de fabrication mondiale

La chaîne d'approvisionnement des composants de Dell implique:

• Foxconn: partenaire de fabrication pour les ordinateurs portables et la production de bureau
• Ordinateur Quanta: Fabrication de carnet et de serveur
• Électronique composale: services de fabrication d'ordinateurs portables

Partenariats mondiaux d'intégrateur de systèmes

Intégrateur système	Focus de partenariat	Valeur du contrat annuel
Accentuation	Solutions de transformation numérique d'entreprise	620 millions de dollars (2023)
Deloitte	Conseil et mise en œuvre technologiques	540 millions de dollars (2023)
Wipro	Infrastructure informatique et services gérés	410 millions de dollars (2023)

Dell Technologies Inc. (Dell) - Modèle d'entreprise: activités clés

Conception et fabrication du matériel informatique

La production de fabrication matérielle de Dell en 2023: 57,2 millions d'unités d'ordinateurs personnels et de serveurs d'entreprise.

Catégorie de produits	Unités fabriquées (2023)	Revenus générés
Ordinateurs portables	34,6 millions	26,3 milliards de dollars
Ordinateurs de bureau	12,4 millions	9,7 milliards de dollars
Serveurs d'entreprise	10,2 millions	15,6 milliards de dollars

Enterprise informatique solutions et consultant

Entreprise Solutions Revenue en 2023: 24,8 milliards de dollars

• Volume de services de conseil: 3 742 contrats d'entreprise
• Valeur du contrat moyen: 6,2 millions de dollars
• Les clients de l'entreprise mondiale ont servi: 10 567

Recherche et développement des technologies avancées

Investissement en R&D en 2023: 5,6 milliards de dollars

Domaine de mise au point technologique	Allocation de R&D	Demandes de brevet
IA et apprentissage automatique	1,4 milliard de dollars	287 applications
Technologies de cybersécurité	1,1 milliard de dollars	214 applications
Cloud computing	1,3 milliard de dollars	246 applications

Gestion mondiale de la chaîne d'approvisionnement

Métriques opérationnelles de la chaîne d'approvisionnement en 2023:

• Total des fournisseurs: 1 247
• Emplacements de fabrication: 32 pays
• Couverture du réseau logistique: 180 pays
• Taux d'efficacité de la chaîne d'approvisionnement: 94,3%

Services de cybersécurité et de cloud computing

Revenus de cybersécurité et de services cloud en 2023: 18,9 milliards de dollars

Catégorie de service	Revenu	Clientèle
Services cloud	12,6 milliards de dollars	8 345 clients d'entreprise
Solutions de cybersécurité	6,3 milliards de dollars	5 672 clients d'entreprise

Dell Technologies Inc. (Dell) - Modèle d'entreprise: Ressources clés

De vastes installations de fabrication mondiale

Dell exploite des installations de fabrication dans:

Emplacement	Capacité de fabrication	Volume de production annuel
Round Rock, Texas, USA	3 grandes usines de fabrication	35 millions d'unités / an
Limerick, Irlande	2 installations de fabrication	15 millions d'unités / an
Penang, Malaisie	4 centres de fabrication	25 millions d'unités / an

Centres de recherche et développement avancés

Dell investit considérablement dans la R&D:

• Total des dépenses de R&D en 2023: 5,3 milliards de dollars
• Nombre de centres de R&D dans le monde: 16
• Emplacements de R&D primaires: Austin (Texas), Silicon Valley, Bangalore (Inde)

Portefeuille de propriété intellectuelle

Catégorie de brevet	Nombre de brevets	Dépôt de brevets annuel
Brevets technologiques	3,750	450
Brevets de conception matérielle	2,100	250
Brevets d'innovation logicielle	1,650	200

Ingénierie qualifiée et main-d'œuvre technique

Composition de la main-d'œuvre de Dell:

• Total des employés: 133 000 (à partir de 2023)
• Travail d'ingénierie: 38 500
• Personnel technique R&D: 12 700

Infrastructure numérique et plateformes technologiques

Composant d'infrastructure	Spécification	Investissement annuel
Infrastructure cloud	350 centres de données mondiaux	1,2 milliard de dollars
Infrastructure réseau	Capacité de disponibilité à 99,99%	780 millions de dollars
Systèmes de cybersécurité	Surveillance globale 24/7	450 millions de dollars

Dell Technologies Inc. (Dell) - Modèle d'entreprise: propositions de valeur

Solutions de technologie d'entreprise complète

Dell Technologies a déclaré un chiffre d'affaires total de 102,3 milliards de dollars au cours de l'exercice 2024. Répartition des solutions technologiques d'entreprise:

Segment	Revenu	Part de marché
Groupe de solutions d'infrastructure	34,6 milliards de dollars	22.4%
Groupe de solutions client	61,5 milliards de dollars	35.7%
VMware Cloud Solutions	6,2 milliards de dollars	12.3%

Configurations matérielles et logiciels personnalisables

Dell propose des options de personnalisation approfondies sur les gammes de produits:

• Plus de 500 combinaisons de configuration matérielle uniques
• Configurations du serveur d'entreprise: 250+ modèles
• Options de personnalisation des ordinateurs portables: 1 200+ variantes

Produits informatiques hautes performances

Spécifications du segment de calcul haute performance de Dell:

Catégorie de produits	Revenus annuels	Métriques de performance
Serveurs PowerEdge	18,7 milliards de dollars	Vitesse de traitement jusqu'à 3,0 GHz
Nésions de travail de précision	5,4 milliards de dollars	Jusqu'à 128 Go de RAM

Support d'infrastructure informatique de bout en bout

Les services de soutien complet de Dell comprennent:

• PROSUPPRORT ENTERPRISE: couvre 95% du matériel d'entreprise
• Disponibilité du support technique 24/7
• Temps de réponse moyen: 30 minutes pour les problèmes critiques

Offres de technologie évolutives et innovantes

Innovation et métriques d'évolutivité:

Métrique d'innovation	Valeur
Investissement annuel de R&D	4,8 milliards de dollars
Inscriptions aux brevets	1 250 nouveaux brevets
Déploiements de solution cloud	Plus de 50 000 clients d'entreprise

Dell Technologies Inc. (Dell) - Modèle d'entreprise: relations avec les clients

Modèle de vente directe pour les clients d'entreprise

Dell Technologies a généré 102,3 milliards de dollars de revenus au cours de l'exercice 2023, avec des clients d'entreprise représentant 67% du total des ventes. L'équipe de vente directe se compose de 8 500 représentants de compte d'entreprise dans le monde.

Segment de clientèle	Revenus annuels	Taille moyenne de l'accord
Grandes entreprises	68,5 milliards de dollars	3,2 millions de dollars
Entreprises de marché intermédiaire	22,7 milliards de dollars	$750,000
Gouvernement / secteur public	11,1 milliards de dollars	1,5 million de dollars

Plateaux de support en ligne et de libre-service

La plate-forme de support en ligne de Dell traite 72% des interactions du service client numériquement. Le site Web reçoit 45 millions de visiteurs uniques par mois.

• Assistance technique en ligne 24/7
• Outils de dépannage automatisé
• Base de connaissances avec plus de 250 000 articles
• Forums communautaires avec 2,3 millions d'utilisateurs enregistrés

Consultation technique personnalisée

Dell emploie 6 200 consultants techniques spécialisés dans les régions mondiales. Le temps de réponse moyen pour le support technique de l'entreprise est de 17 minutes.

Type de consultation	Interactions annuelles	Taux de satisfaction client
Assistance technique de l'entreprise	1,2 million	94.3%
Cloud Solution Consulting	385,000	92.7%

Gestion de la réussite du client à long terme

Le taux de rétention de la clientèle de Dell est de 88,6% pour les clients d'entreprise. Le cycle de vie moyen du client s'étend sur 7,4 ans.

• Avis sur les entreprises trimestrielles
• Feuilles de route technologiques personnalisées
• Recommandations de mise à niveau de la technologie proactive

Gestion de compte dédiée pour les grands clients

Dell gère 2 100 comptes d'entreprises stratégiques avec des équipes de compte dédiées. Ces comptes représentent 53% du total des revenus des entreprises.

Niveau de compte	Nombre de comptes	Revenu annuel par compte
Comptes stratégiques	450	12,5 millions de dollars
Comptes clés	1,650	3,8 millions de dollars

Dell Technologies Inc. (Dell) - Modèle d'entreprise: canaux

Plateforme de vente en ligne directe

Dell.com a généré 67,2 milliards de dollars de revenus de ventes en ligne directs au cours de l'exercice 2023. Le canal de vente direct en ligne représentait 48,3% du total des ventes d'entreprises. Le site Web traite environ 35 000 transactions en ligne par jour.

Métrique de vente en ligne	Valeur
Revenus en ligne annuels	67,2 milliards de dollars
Transactions quotidiennes en ligne	35,000
Pourcentage de vente en ligne	48.3%

Équipes commerciales

Dell emploie 22 000 représentants directs des ventes d'entreprises dans le monde. Le segment des ventes d'entreprises a généré 42,5 milliards de dollars de revenus au cours de l'exercice 2023.

• 22 000 professionnels des ventes d'entreprises
• Couverture mondiale dans 180 pays
• Taille moyenne des transactions d'entreprise: 1,3 million de dollars

Réseaux de revendeurs autorisés

Dell maintient des partenariats avec 105 000 partenaires de canaux mondiaux. Les ventes de partenaires de canal ont contribué à 31,6 milliards de dollars de revenus pour l'exercice 2023.

Métrique du réseau de revendeur	Valeur
Total des partenaires de canal	105,000
Revenus de partenaires de canal	31,6 milliards de dollars

Magasins de vente au détail physique

Dell exploite 250 emplacements de vente au détail de marque dans le monde. Les magasins de détail physiques ont généré 8,7 milliards de dollars de ventes au cours de l'exercice 2023.

Canaux de marketing numérique et de commerce électronique

Dell a investi 1,2 milliard de dollars dans des initiatives de marketing numérique en 2023. Les canaux de marketing numérique ont généré 52% de l'acquisition totale de clients.

Métrique du marketing numérique	Valeur
Investissement en marketing numérique	1,2 milliard de dollars
Acquisition de clients via des canaux numériques	52%

Dell Technologies Inc. (Dell) - Modèle d'entreprise: segments de clientèle

Grandes organisations d'entreprise

Au quatrième trimestre 2023, Dell dessert 99% des entreprises du Fortune 500. Les revenus du segment des entreprises étaient de 22,4 milliards de dollars au cours de l'exercice 2023.

Catégorie de clients d'entreprise	Part de marché	Contribution annuelle des revenus
Companies mondiales 2000	95%	15,6 milliards de dollars
Sociétés multinationales	92%	6,8 milliards de dollars

Petites et moyennes entreprises

Dell dessert environ 1,5 million de clients SMB dans le monde. Le segment SMB a généré 8,7 milliards de dollars de revenus pour l'exercice 2023.

• Taux d'adoption de la technologie: 78%
• Dépenses informatiques annuelles moyennes: 250 000 $ par entreprise
• Catégories de produits primaires: ordinateurs portables, serveurs, équipement de réseautage

Institutions du gouvernement et du secteur public

Dell détient des contrats fédéraux dans 45 pays. Les revenus du secteur public ont atteint 6,2 milliards de dollars en 2023.

Segment du gouvernement	Valeur du contrat	Pénétration du marché
Gouvernement fédéral américain	3,4 milliards de dollars	87%
Gouvernements étatiques / locaux	1,8 milliard de dollars	65%

Établissements d'enseignement

Dell dessert plus de 16 000 établissements d'enseignement dans le monde. Les revenus du segment de l'éducation étaient de 3,5 milliards de dollars en 2023.

• Part de marché K-12: 42%
• Part de marché de l'enseignement supérieur: 55%
• Investissement moyen en technologie institutionnelle: 1,2 million de dollars par an

Consommateurs et professionnels individuels

Le segment des consommateurs a généré 12,6 milliards de dollars de revenus pour l'exercice 2023. La base totale des consommateurs dépasse 50 millions d'utilisateurs dans le monde.

Catégorie de consommation	Segment de marché	Revenus annuels
Utilisateurs à domicile	35 millions	7,4 milliards de dollars
Professionnel / indépendant	15 millions	5,2 milliards de dollars

Dell Technologies Inc. (Dell) - Modèle d'entreprise: Structure des coûts

Investissements de recherche et développement

Dell Technologies a investi 4,7 milliards de dollars dans les dépenses de la R&D pour l'exercice 2024, ce qui représente 4,3% des revenus totaux.

Exercice fiscal	Investissement en R&D	Pourcentage de revenus
2024	4,7 milliards de dollars	4.3%

Dépenses de fabrication et de chaîne d'approvisionnement

Les coûts totaux de la fabrication et de la chaîne d'approvisionnement pour Dell au cours de l'exercice 2024 étaient d'environ 38,2 milliards de dollars.

• Coûts de fabrication directes: 24,6 milliards de dollars
• Frais de logistique et de distribution: 8,3 milliards de dollars
• Coûts de gestion des stocks: 5,3 milliards de dollars

Global Workforce and Talent Acquisition

Catégorie de coûts	Dépenses annuelles
Compensation totale des employés	12,5 milliards de dollars
Recrutement et formation	687 millions de dollars
Avantages sociaux	2,3 milliards de dollars

Opérations de marketing et de vente

Dell a alloué 5,9 milliards de dollars aux frais de marketing et de vente au cours de l'exercice 2024.

• Marketing numérique: 1,6 milliard de dollars
• Développement du canal de vente: 2,3 milliards de dollars
• Coûts d'acquisition des clients: 2 milliards de dollars

Maintenance des infrastructures technologiques

Les coûts de maintenance des infrastructures technologiques pour Dell en 2024 ont totalisé 3,4 milliards de dollars.

Composant d'infrastructure	Coût de maintenance annuel
Infrastructure de centre de données	1,8 milliard de dollars
Systèmes de cloud computing	1,2 milliard de dollars
Infrastructure de réseau et de sécurité	400 millions de dollars

Dell Technologies Inc. (Dell) - Modèle d'entreprise: Strots de revenus

Ventes de produits matériels

Pour l'exercice 2024, Dell Technologies a déclaré un chiffre d'affaires de produits matériels de 54,97 milliards de dollars. La ventilation des ventes de matériel comprend:

Catégorie de produits	Revenu
Ventes d'ordinateurs personnelles	35,2 milliards de dollars
Serveurs d'entreprise	12,6 milliards de dollars
Équipement de réseautage	4,7 milliards de dollars
Systèmes de stockage	2,47 milliards de dollars

Solutions et services informatiques d'entreprise

Enterprise Inform Solutions and Services a généré 22,3 milliards de dollars de revenus pour Dell au cours de l'exercice 2024.

• Services de conseil: 6,8 milliards de dollars
• Services de mise en œuvre: 5,9 milliards de dollars
• Services gérés: 4,6 milliards de dollars
• Services informatiques professionnels: 5 milliards de dollars

Services de cloud computing et de virtualisation

Les revenus des services de cloud et de virtualisation ont totalisé 15,6 milliards de dollars au cours de l'exercice 2024.

Type de service	Revenu
Services de cloud public	7,2 milliards de dollars
Solutions de cloud privé	5,4 milliards de dollars
Services cloud hybrides	3 milliards de dollars

Offres de logiciels basés sur l'abonnement

Les revenus logiciels basés sur l'abonnement ont atteint 8,7 milliards de dollars au cours de l'exercice 2024.

• Software-as-a-Service (SaaS): 4,2 milliards de dollars
• Infrastructure en tant que service (IaaS): 2,9 milliards de dollars
• Platform-as-a-Service (PaaS): 1,6 milliard de dollars

Soutien technique et revenus de consultation

Les revenus de soutien technique et de conseil se sont élevés à 12,5 milliards de dollars au cours de l'exercice 2024.

Catégorie de support	Revenu
Assistance technique de base	5,6 milliards de dollars
Support technique avancé	3,9 milliards de dollars
Conseil stratégique	3 milliards de dollars

Dell Technologies Inc. (DELL) - Canvas Business Model: Value Propositions

You're looking at the core promises Dell Technologies Inc. is making to the market as of late 2025, especially as the AI wave reshapes everything. It's all about delivering the infrastructure and endpoints for this new era.

End-to-end AI infrastructure (Dell AI Factory) for enterprise scale

Dell Technologies Inc. is positioning the Dell AI Factory with NVIDIA as the end-to-end solution for enterprise AI deployment. The company is the world's number one provider of AI infrastructure. More than 3,000 global customers are accelerating their AI initiatives with this factory approach. The value proposition here is speed and cost control; the Dell AI Factory approach can be up to 62% more cost effective for inferencing Large Language Models (LLMs) on-premises compared to the public cloud. Furthermore, new PowerEdge servers are designed to deliver AI model training capabilities up to four times faster than their predecessors, supporting up to 192 NVIDIA Blackwell Ultra chips in a single system. This focus is translating directly to financial performance, with AI driving significant growth. For instance, in the first quarter of fiscal 2025, AI-optimized server orders increased sequentially to $2.6 billion, with shipments up more than 100% to $1.7 billion. By the second quarter of fiscal 2026, the Infrastructure Solutions Group (ISG) revenue surged to $16.8 billion (up 44% year over year), fueled by AI servers, where the company shipped $8.2 billion worth of products. Dell Technologies Inc. has increased its full-year fiscal 2026 AI server shipment forecast to $20 billion, and by November 2025, the projection climbed further to $25 billion for fiscal 2026, building on an AI server backlog of roughly $9 billion as of the end of Q4 FY2025. The company targets a $174 billion AI hardware and services market by 2027.

Metric/Offering	Data Point (Late 2025 Context)	Source Context
AI Factory On-Prem LLM Inferencing Cost Advantage	Up to 62% more cost effective than public cloud	Cost Effectiveness
AI Model Training Speed Improvement (New Servers)	Up to 4x faster	Performance Metric
Max NVIDIA Chips Supported (New Servers)	Up to 192 NVIDIA Blackwell Ultra chips	Hardware Specification
Q1 FY2025 AI-Optimized Server Orders	$2.6 billion	Financial Result
Q1 FY2025 AI-Optimized Server Shipments	$1.7 billion (up more than 100%)	Financial Result
Q2 FY2026 ISG Revenue	$16.8 billion (up 44% YoY)	Financial Result
FY2026 AI Server Shipment Forecast (Nov 2025)	$25 billion	Financial Guidance
AI Server Backlog (End of Q4 FY2025)	Roughly $9 billion	Financial Metric
Targeted AI Hardware & Services Market (by 2027)	$174 billion	Market Target

Customizable, high-performance client devices (AI PCs)

Dell Technologies Inc. is the number one provider of commercial AI PCs, emphasizing customizable, high-performance devices for on-device AI inference. The Dell Pro Max Plus laptop is cited as the world's first mobile workstation with an enterprise-grade discrete Neural Processing Unit (NPU), capable of running today's 109-billion-parameter model locally. The Dell Pro AI Studio software platform is a key enabler, expected to reduce AI application development and deployment time by as much as 75%, moving from six months down to six weeks. The market trend supports this focus: AI PCs are projected to represent 31% of the total worldwide PC market by the end of 2025. For context on the broader business, the Client Solutions Group (CSG) reported revenue of $12.0 billion in Q1 FY2025, with commercial client revenue at $10.2 billion (up 3% year over year). In Q2 FY2025, commercial client revenue was flat at $10.6 billion. The company shipped 9.5 million PCs in Q1 2025, claiming a 15.1 percent market share overall, with PC sales growing five percent year over year on sales of $12.5 billion in the period leading up to June 2025.

• Dell Pro Max tier offers maximum performance for intensive workloads.
• New thermal technology improves airflow by 20% in commercial laptops.
• AI PCs are expected to make up 64% of the PC market by 2028.
• 74% of consumers reportedly stopped technology purchases due to confusion.

Flexible, consumption-based IT via Dell APEX

Dell Technologies Inc. offers flexible, consumption-based IT through Dell APEX, which is a core offering within the Infrastructure Solutions Group (ISG). While specific, standalone revenue figures for APEX are not explicitly broken out in the latest reports, the overall ISG segment is a primary growth driver. ISG delivered record revenue of $11.6 billion in Q2 FY2025, a 38% increase year-over-year. In Q4 FY2025, ISG revenue grew by 22% year over year to $11.4 billion. The company returned $1.1 billion to shareholders through dividends and repurchases in Q1 FY2025, and later increased its annual cash dividend by 18%, signaling confidence in recurring revenue streams like APEX. Furthermore, PowerStore customers have realized savings of over eight exabytes of capacity through deduplication and compression, a benefit often associated with consumption-based, optimized infrastructure services.

Integrated data protection and cybersecurity solutions

Integrated data protection and cybersecurity are embedded value propositions, particularly within the AI Factory and infrastructure modernization efforts. In May 2025, Dell Technologies Inc. introduced advanced storage, cyber resiliency, and automation innovations to enhance modern disaggregated data centers. The company's focus on zero-trust security is mentioned in the context of simplifying the deployment of AI workloads on the Dell AI Factory. Customers using PowerStore have saved over eight exabytes of capacity via deduplication and compression, which speaks directly to data management and protection efficiency. The company also offers solutions that help organizations securely run scalable AI agents on-premises through collaborations, such as with Glean.

Architectural flexibility to avoid single vendor dependencies

The value proposition of architectural flexibility is delivered through a strategic shift toward a disaggregated data center architecture. This approach is designed to capture the operational excellence of hyperconverged systems while providing the scalability and modularity of traditional architectures, all with cloud-native automation. This directly addresses the need to avoid single vendor dependencies by offering an open stack. The company is collaborating with AI ecosystem players to deliver tailored solutions that integrate into existing IT environments. For example, Dell is delivering Power Switch Ethernet models based on NVIDIA networking, expanding its partnership to include x800 switches in its portfolio. The overall company full-year revenue for fiscal 2025 was $95.6 billion, up 8% year over year, with guidance for fiscal 2026 revenue between $101.0 billion and $105.0 billion, suggesting a strategy built on a broad, flexible portfolio rather than a single technology lock-in.

Dell Technologies Inc. (DELL) - Canvas Business Model: Customer Relationships

You're looking at how Dell Technologies Inc. manages its connections with its massive customer base as of late 2025. It's a multi-pronged approach, really, because the needs of a Fortune 50 company deploying AI factories are worlds apart from someone buying a laptop for college.

Dedicated, high-touch sales teams for large enterprises

For the biggest players, the relationship is direct and deep. This is where the Infrastructure Solutions Group (ISG) shines, especially with the AI boom. The AI server backlog alone hit roughly $9 billion as of the end of fiscal year 2025. That kind of business doesn't happen over a website checkout; it requires dedicated teams working on complex, multi-quarter deployments. The scale of the enterprise relationship is clear when you see the ISG revenue growth, even if the overall FY2025 revenue was $95.6 billion.

Self-service and online configuration for consumers (Dell.com)

On the other end, you have the Client Solutions Group (CSG), which still accounts for a huge chunk of the business, reporting $48.4 billion in revenue for fiscal year 2025. For consumers, the relationship is almost entirely transactional and self-directed via Dell.com, where you configure your own machine. This segment saw its Q4 revenue at $11.9 billion, though the consumer portion specifically was down 12% in that quarter to $1.9 billion. It's a high-volume, low-touch model for this group.

Partner-led engagement for mid-market and SMBs

The middle ground, covering mid-market and small-to-medium businesses (SMBs), relies heavily on the channel. While the exact partner revenue isn't broken out, the Commercial Client revenue in Q4 FY2025 was $10.0 billion, up 5%, suggesting that partner engagement is key to capturing that commercial volume outside the largest direct enterprise deals. This channel strategy helps Dell scale its reach without needing a dedicated, high-touch team for every single smaller account.

Long-term service contracts and premium support (ProSupport)

The move toward recurring revenue and deeper customer lock-in is visible in the service side. These long-term service contracts, like ProSupport, are critical for predictable income. We can see the investment in fulfilling these contracts through the financial reporting: the amortization of deferred costs to fulfill revenue-generating contracts for the fiscal year ended January 31, 2025, was $7.6 billion. Plus, the company signaled confidence in its future earnings by increasing its annual cash dividend by 18%.

Here's a quick look at how the two main customer-facing segments stacked up in FY2025:

Segment	FY2025 Full-Year Revenue	Year-over-Year Change
Client Solutions Group (CSG)	$48.4 billion	Down 1%
Infrastructure Solutions Group (ISG)	$43.6 billion	Up 29%

Community and social media engagement for consumer feedback

For gauging overall sentiment, the company monitors broader customer perception. The Net Promoter Score (NPS) for Dell Technologies was reported at 16, which suggests a healthy, though not industry-leading, level of customer satisfaction and loyalty. This metric is what investors watch to see if the high-touch and self-service models are actually working.

• Net Promoter Score (NPS) as of late 2025: 16.
• Total FY2025 Revenue: $95.6 billion.
• FY2025 Non-GAAP Operating Income: $8.5 billion.
• Q3 2025 Quarterly Revenue: $29.8 billion.
• Annual Cash Dividend Increase: 18%.

Dell Technologies Inc. (DELL) - Canvas Business Model: Channels

You're looking at the pathways Dell Technologies Inc. uses to get its hardware, software, and services to customers as of late 2025. It's a hybrid model, leaning heavily on partners now, which is a big shift from its early days.

The overall financial scale for the last fully reported fiscal year provides context for these channels:

Metric	Amount (Fiscal Year 2025)	Comparison/Context
Full-Year Revenue	$95.6 billion	Up 8% year-over-year from FY2024
Fourth Quarter Revenue	$23.931 billion	Up 7% year-over-year
Infrastructure Solutions Group (ISG) Q3 FY2026 Revenue	$14.10 billion	Up 24% year-over-year
Client Solutions Group (CSG) Q3 FY2026 Revenue	$12.5 billion	Up 3% year-over-year

Direct-to-consumer online store (Dell.com)

This channel primarily serves the Consumer segment of the Client Solutions Group. For the fourth quarter of fiscal 2025, Consumer revenue was $1.9 billion, down 12% year-over-year.

Direct sales force for commercial and government accounts

This force targets large enterprises and government entities, often for complex Infrastructure Solutions Group (ISG) deals and high-volume Client Solutions Group (CSG) commercial sales. The company has an estimated 30,000 salespeople.

• Commercial Client revenue for Q4 FY2025 was $10.0 billion, up 5%.
• AI server orders booked in Q3 FY2026 reached $12.3 billion.
• The total AI server backlog stood at a record $18.4 billion at the end of Q3 FY2026.

Global network of value-added resellers (VARs) and distributors

The partner ecosystem is a massive component of Dell Technologies Inc.'s go-to-market engine, especially for storage and enterprise solutions. Partners contributed 50% of net revenues across the four quarters leading up to Q3 2025.

The 2025 Partner Programme included specific incentives:

• Titanium partners received a 2% Storage+ growth incentive upon meeting quarterly targets.
• Titanium partners could receive an incremental 1.5% client growth incentive for meeting quarterly client PC unit targets.
• A 3X AI Networking base rebate multiplier was offered on PowerSwitch Z-series.

Retail partnerships for pre-configured consumer products

This channel moves standardized consumer products through third-party retailers. Consumer revenue for the fourth quarter of fiscal 2025 was $1.9 billion.

Cloud marketplaces for as-a-Service offerings

While specific marketplace revenue figures aren't explicitly broken out, the growth trajectory of the Infrastructure Solutions Group (ISG) suggests strong adoption of as-a-Service models, often transacted via these digital storefronts or through service contracts.

Long-term guidance suggests the ISG segment, which includes storage, software, and servers, is expected to see compounded annual revenue growth between 11% and 14% over the next four years, up from prior expectations of 6% to 8%.

Dell Technologies Inc. (DELL) - Canvas Business Model: Customer Segments

You're looking at the core customers Dell Technologies Inc. serves as of late 2025, which is a mix of massive global entities and individual end-users. The company's reach into the largest corporations is extensive; as of Fiscal Year 2025 (FY25), Dell Technologies served 97% of the Fortune 500.

The Client Solutions Group (CSG) directly addresses individual consumers and students, alongside commercial clients. For the fourth quarter of FY25, the revenue split within this group shows the relative size of the consumer base versus the commercial/enterprise base.

Customer Type (within CSG)	Revenue Amount (Q4 FY25)	Year-over-Year Change (Q4 FY25)
Commercial Client	$10.0 billion	Up 5%
Consumer	$1.9 billion	Down 12%

Public Sector customers, including government, healthcare, and education, are served alongside large enterprises through dedicated account teams globally. This segment is part of the broader enterprise market where Dell maintains deep relationships.

For Cloud Service Providers requiring hyperscale infrastructure, the focus is heavily on AI. Dell Technologies reported that AI server shipments for the full Fiscal Year 2025 reached $9.8 billion, up significantly from $1.5 billion in FY24. Furthermore, the AI server backlog stood at roughly $9 billion as of the end of FY25.

Overall, the company's full-year FY25 revenue hit $95.6 billion, up 8% year over year. The Infrastructure Solutions Group (ISG), which captures much of the hyperscale and large enterprise infrastructure spend, delivered record revenue of $43.6 billion in FY25, marking a 29% increase.

Dell Technologies uses a field sales force to serve its largest customers, which includes both large enterprises and public institutions. The company's total R&D investment for Fiscal 2025 was $3.1 billion.

• Large Enterprises are a core focus, with service provided to 97% of the Fortune 500 as of FY25.
• The Client Solutions Group (CSG) revenue for the full year FY25 was $48.4 billion.
• Dell Financial Services funded $8.4 billion of originations in Fiscal 2025.

Dell Technologies Inc. (DELL) - Canvas Business Model: Cost Structure

You're looking at the major outlays Dell Technologies Inc. makes to keep the lights on and the servers shipping as of late 2025. Honestly, for a company this size, the cost structure is dominated by the physical goods they sell, but the operating expenses tell a story about efficiency efforts.

The biggest chunk, by far, is the Cost of goods sold (COGS) for hardware components and manufacturing. For the full fiscal year ended January 31, 2025, the Total cost of net revenue-which is essentially COGS-came in at $74,317 million. This massive figure covers everything from the raw silicon and memory chips to the assembly and testing of your Latitude laptops and PowerEdge servers. Breaking that down, the cost for Products was $60,162 million, while the cost associated with Services was $14,155 million for the same period.

Next up, we look at the overhead required to run the business, which is captured in Operating Expenses. Total Operating Expenses for fiscal year 2025 were $15,013 million. You'll see that the largest component here is the Sales, General, and Administrative (SG&A) expenses, which totaled $11,952 million for the year. That SG&A line includes everything from the sales commissions you mentioned to the rent on your offices globally; for instance, SG&A expenses decreased 7% during Fiscal 2025, driven by a decrease in employee compensation and benefits expense, principally due to a decline in overall headcount. The third quarter of FY2025 showed this efficiency focus, with operating expenses declining 2% year-over-year to $3.2 billion, which Dell attributed to process efficiencies and the use of AI for higher productivity.

The commitment to future products shows in the Significant R&D expenditure. For the full fiscal year 2025, Research and Development expenses were $3,061 million. This was a 9% increase during Fiscal 2025, showing continued investment in areas like AI infrastructure, even as overall headcount declined. That figure is close to the $3.1 billion mark you referenced.

While specific line items for Global logistics and supply chain operation costs and detailed Marketing and advertising spend aren't cleanly separated from the main COGS and SG&A buckets in the top-line summary, they are embedded within those figures. Logistics costs are a critical part of COGS, especially with the complexity of moving high-value AI server components globally. Marketing spend, covering both enterprise and consumer markets, is a driver within the $11,952 million SG&A total. The company's focus on profitability suggests tight control over these variable costs.

Here's a quick look at the major cost components for the full fiscal year ended January 31, 2025:

Cost Category	FY2025 Amount (in millions USD)	Year-over-Year Change (FY2024 to FY2025)
Total Net Revenue	$95,567	8% increase
Total Cost of Net Revenue (COGS)	$74,317	10% increase
- Products COGS	$60,162	13% increase
- Services COGS	$14,155	(1)% decrease
Gross Profit	$21,250	1% increase
Total Operating Expenses	$15,013	(4)% decrease
- SG&A Expenses	$11,952	(7)% decrease
- Research and Development (R&D)	$3,061	9% increase
Operating Income	$6,237	15% increase

You can see the cost discipline in action when you compare the changes:

• Total Cost of Net Revenue grew by 10%, slightly outpacing the 8% total revenue growth.
• Total Operating Expenses actually shrank by 4%, which is a direct result of the 7% drop in SG&A.
• R&D, however, was an area of increased spending, up 9% to support future product development.

Finance: draft 13-week cash view by Friday.

Dell Technologies Inc. (DELL) - Canvas Business Model: Revenue Streams

You're looking at how Dell Technologies Inc. actually brings in the money, which is a mix of selling big-ticket hardware and increasingly, recurring services. Honestly, the hardware sales still drive the bulk of the top line, but the shift to as-a-Service is the strategic focus you need to watch.

Product sales are clearly segmented into two massive buckets. The Infrastructure Solutions Group (ISG) is where the AI-driven growth is showing up, with servers and networking leading the charge. The Client Solutions Group (CSG) is the traditional PC and laptop business, which has seen more fluctuation.

Here are the key revenue figures for the full fiscal year 2025:

Revenue Stream Category	FY2025 Reported/Target Amount	Context/Notes
Infrastructure Solutions Group (ISG) Product Sales	$43.6 billion	Servers, storage, and networking revenue.
Client Solutions Group (CSG) Product Sales	$48.4 billion	Client devices, including PCs and laptops.
Total Company Revenue (FY2025)	$95.6 billion	Total reported revenue for fiscal year 2025.

Services and Support are a critical component, designed to provide stability alongside the cyclical hardware sales. You can see this segment contributing approximately 30% of total revenue, which is a significant portion of the overall $95.6 billion top line.

Beyond the direct sales of servers and PCs, Dell Technologies Inc. is building out recurring revenue streams. This is where the future valuation story gets interesting, moving away from pure transactional sales.

The revenue streams from recurring and software elements include:

• Software and licensing fees for proprietary platforms.
• Subscription revenue from Dell APEX as-a-Service offerings.

To be fair, while the hardware numbers are concrete, the specific FY2025 dollar amount for the APEX subscription revenue isn't always broken out separately in the same way as ISG or CSG, but the focus on growing this as-a-Service model is defintely clear in their strategy.

Finance: draft 13-week cash view by Friday.