Découvrez les services financiers (DFS): Canvas du modèle d'entreprise [Jan-2025 Mis à jour]

Dans le monde dynamique des services financiers, Discover Financial Services (DFS) se distingue comme une puissance stratégique, tirant parti d'un modèle commercial sophistiqué qui mélange de manière transparente la technologie, la centacre client et les solutions financières innovantes. En disséquant leur toile de modèle commercial, nous découvrirons les mécanismes complexes qui stimulent leur succès, révélant comment le DFS transforme les paradigmes bancaires traditionnels par l'innovation numérique, les expériences client personnalisées et une approche multiforme des produits et services financiers.

Découvrez les services financiers (DFS) - Modèle d'entreprise: partenariats clés

Banques et institutions financières pour le traitement des cartes de crédit

Découvrez des partenaires avec plus de 4 500 institutions financières via son réseau. Au quatrième trimestre 2023, ces partenariats traitent environ 69 millions de comptes de cartes de crédit actifs.

Type de partenariat	Nombre d'institutions	Volume de transaction annuel
Banques régionales	2,100	187 milliards de dollars
Banques communautaires	1,800	95 milliards de dollars
Coopératives de crédit	600	42 milliards de dollars

Réseaux marchands pour l'acceptation des transactions

Discover collabore avec plus de 10,3 millions de lieux marchands dans le monde.

• Couverture du réseau marchand national: 99,7%
• Acceptation internationale des marchands: 190 pays
• Valeur de la transaction annuelle via le réseau marchand: 245 milliards de dollars

Fournisseurs de technologies pour les plateformes bancaires numériques

Les partenariats technologiques stratégiques comprennent:

Partenaire technologique	Service fourni	Investissement annuel
Ibm	Infrastructure cloud	37 millions de dollars
Services Web Amazon	Hébergement de plate-forme numérique	52 millions de dollars
Systèmes Cisco	Sécurité du réseau	24 millions de dollars

Crédits bureau pour les informations de crédit client

Discover conserve des partenariats avec trois bureaux de crédit principaux:

• Equifax
• Expérien
• Transunion

Volume annuel d'échange de données: 127 millions de rapports de crédit traités.

Réseaux de traitement des paiements

Les partenariats du réseau de paiement de Discover comprennent:

Réseau	Couverture des transactions	Volume de traitement annuel
Visa	Acceptation mondiale	312 milliards de dollars
MasterCard	Acceptation mondiale	287 milliards de dollars
UnionPay	Marché chinois	98 milliards de dollars

Découvrez les services financiers (DFS) - Modèle d'entreprise: activités clés

Émission et gestion de carte de crédit

Discover a émis 47,2 millions de cartes de crédit au troisième trimestre 2023. Les créances de carte de crédit totales ont atteint 92,7 milliards de dollars en 2023. Le volume de transaction de cartes de crédit annuel était de 222,1 milliards de dollars.

Métrique	Valeur
Cartes de crédit totales émises	47,2 millions
Créances de carte de crédit	92,7 milliards de dollars
Volume de transaction annuel	222,1 milliards de dollars

Développement de services bancaires numériques

Discover a investi 501 millions de dollars dans la technologie et les infrastructures numériques en 2023. La plate-forme bancaire mobile a traité 1,2 milliard de transactions numériques par an.

• Utilisateurs de la banque numérique: 24,6 millions
• Téléchargements d'applications mobiles: 15,3 millions
• Plateformes bancaires en ligne: 4 plateformes numériques primaires

Évaluation des risques et notation du crédit

Discover utilise des algorithmes avancés d'apprentissage automatique 2,3 millions de demandes de crédit mensuellement. Le modèle de notation de crédit analyse plus de 150 points de données par application.

Métrique d'évaluation des risques	Valeur
Demandes de crédit mensuelles	2,3 millions
Points de données par application	150+

Support client et service

Discover maintient 7 500 représentants du support client. Le temps moyen du service client est de 47 secondes. Volume annuel d'interaction client: 42,6 millions d'interactions.

• Canaux de support: téléphone, e-mail, chat, médias sociaux
• Disponibilité du support client 24/7
• Plates-formes de support multi-langues

Innovation de produits financiers

Investissement annuel de R&D dans le développement de produits financiers: 375 millions de dollars. A lancé 12 nouveaux produits financiers en 2023.

Métrique d'innovation	Valeur
Investissement annuel de R&D	375 millions de dollars
De nouveaux produits lancés	12

Découvrez les services financiers (DFS) - Modèle d'entreprise: Ressources clés

Infrastructure de technologie bancaire numérique avancée

Discover Financial Services fonctionne avec un investissement infrastructure technologique de 2,1 milliards de dollars à partir de 2023. La société maintient 3 centres de données primaires avec une fiabilité de disponibilité de 99,99%.

Investissement technologique	Dépenses annuelles
Plate-forme bancaire numérique	487 millions de dollars
Systèmes de cybersécurité	312 millions de dollars
Infrastructure cloud	246 millions de dollars

Grande base de données client

Discover maintient une base de données client de 64,4 millions de comptes actifs au quatrième trimestre 2023.

• Comptes de carte de crédit totaux: 43,2 millions
• Comptes de prêt personnel: 12,6 millions
• Comptes de prêt étudiant: 8,9 millions

Systèmes de gestion des risques de crédit

Infrastructure de gestion des risques de Discover traite les demandes de crédit de 3,2 millions de demandes de crédit avec un algorithme de notation des risques propriétaires.

Métrique de gestion des risques	Performance
Précision de prévention par défaut	92.7%
Taux de détection de fraude	99.3%

Algorithmes financiers propriétaires

Discover investit 214 millions de dollars par an dans les technologies de développement algorithmique et d'apprentissage automatique.

Travail financier et technologique qualifié

Total de main-d'œuvre: 16 300 employés en 2023

Catégorie des employés	Nombre d'employés
Professionnels de la technologie	4,890
Analystes financiers	2,340
Spécialistes de la gestion des risques	1,670

Découvrez les services financiers (DFS) - Modèle d'entreprise: propositions de valeur

Programmes de cashback et de récompenses compétitifs

Discover Offres 5% de cashback Sur les catégories trimestrielles rotatives avec jusqu'à 1 500 $ en achats. En 2023, la société a déclaré 3,2 milliards de dollars de récompenses en cashback payées aux titulaires de carte.

Catégorie de cashback	Taux de cash-back typique
Épiceries	5%
Stations-service	5%
Restaurants	5%
Amazon.com	5%

Expérience bancaire numérique conviviale

L'application mobile de Discover a 8,4 millions d'utilisateurs numériques actifs Au quatrième trimestre 2023, avec une plate-forme bancaire mobile prenant en charge la surveillance des transactions en temps réel et les capacités instantanées de gel des cartes.

Structures de frais transparents

• Pas de frais de carte de crédit annuels
• Pas de frais de transaction étrangers
• Pas de frais de sur-limite
• Aucune augmentation du taux de pénalité

Offres de produits financiers personnalisés

Discover fournit 6 types de cartes de crédit distinctes adapté à différents segments de consommateurs, avec 87,4 milliards de dollars de créances de cartes de crédit totales en 2023.

Type de carte	Segment cible
Découvrez-le en remise en argent	Consommateurs généraux
Découvrez l'étudiant	Étudiants
Découvrez-le miles	Passionnés de voyage

Services de protection contre la fraude robustes

Découvrir implémenté 0 $ Responsabilité de fraude Pour les transactions non autorisées, les technologies avancées de détection de fraude à AI-motivées en traitant 4,2 millions de transactions quotidiennes en 2023.

• Surveillance de la fraude 24/7
• Alertes de transaction en temps réel
• Accès gratuit à la cote de crédit FICO
• Protection contre le vol d'identité

Découvrez les services financiers (DFS) - Modèle d'entreprise: relations avec les clients

Plateformes en libre-service en ligne et mobile

Discover Mobile App compte 12,5 millions d'utilisateurs actifs au quatrième trimestre 2023. La plate-forme numérique traite 68% des transactions clients en ligne. L'engagement des banques mobiles a augmenté de 22% en glissement annuel.

Métrique de la plate-forme numérique	Performance de 2023
Téléchargements d'applications mobiles	4,3 millions
Utilisateurs de gestion des comptes en ligne	15,2 millions
Volume de transaction numérique	87,4 milliards de dollars

Support client personnalisé

Discover maintient un Centre de service client 24/7 avec un temps de réponse moyen de 45 secondes. L'équipe de support client se compose de 6 700 représentants dévoués.

• Prise en charge du téléphone disponible en plusieurs langues
• Support de chat en direct sur le site Web et l'application mobile
• Assistance par e-mail avec une réponse garantie 24h / 24

Outils de gestion des comptes proactifs

Service de surveillance des cotes de crédit fournis gratuitement à 100% des titulaires de carte. Le système d'alerte de fraude surveille 23,4 millions de comptes actifs en temps réel.

Fonction de gestion du compte	Couverture
Accès gratuit à la cote de crédit	100% des titulaires de carte
Surveillance de la fraude en temps réel	23,4 millions de comptes
Configuration automatique du paiement	76% des clients

Communication régulière via les canaux numériques

Discover Envoie 42,6 millions de communications numériques chaque mois entre les e-mails, les notifications d'applications mobiles et les messages texte. Les taux d'ouverture des e-mails en moyenne 26,3%.

Engagement du programme de fidélité et de récompenses

Le programme de récompenses de Cashback couvre 18,7 millions de titulaires de carte actifs. Le rachat annuel moyen de caisse par client est de 348 $.

Métrique du programme de récompenses	2023 données
Programme de cartes actifs dans le programme de récompenses	18,7 millions
Rachat de cashback moyen	348 $ par client
Cashback total distribué	6,5 milliards de dollars

Découvrez les services financiers (DFS) - Modèle d'entreprise: canaux

Application bancaire mobile

L'application bancaire mobile de Discover compte 5,4 millions d'utilisateurs mensuels actifs au quatrième trimestre 2023. L'application prend en charge plus de 2,3 millions de dépôts de contrôle mobile par an. Les téléchargements d'applications mobiles ont atteint 1,8 million en 2023.

Métrique de l'application mobile	2023 données
Utilisateurs actifs mensuels	5,4 millions
Dépôts de contrôle mobile	2,3 millions
Téléchargements d'applications	1,8 million

Portail Web en ligne

Le portail Web en ligne de Discover processus environ 78 millions de transactions numériques par an. La plate-forme prend en charge Gestion de compte en temps réel pour 30,5 millions de titulaires de carte actifs.

Réseau de succursale physique

Discover exploite 0 succursales bancaires physiques, en utilisant un modèle bancaire purement numérique. Les interactions du client sont gérées par le biais de canaux numériques et téléphoniques.

Centres d'appels de service client

Discover conserve 3 centres d'appels de service à la clientèle principaux situés dans:

• Phoenix, Arizona
• Las Vegas, Nevada
• Salt Lake City, Utah

Métrique du centre d'appel	Performance de 2023
Volume d'appel annuel	22,6 millions d'appels
Temps de réponse moyen	47 secondes
Taux de satisfaction client	87%

Sites Web de comparaison financière tierces

Découvrez des partenaires avec 47 sites Web de comparaison financière pour générer des prospects des clients. Ces partenariats génèrent environ 215 000 acquisitions de nouvelles clients chaque année.

Métrique de partenariat	2023 données
Partenaires du site Web de comparaison	47
Nouvelles acquisitions de clients	215,000

Découvrez les services financiers (DFS) - Modèle d'entreprise: segments de clientèle

Jeunes professionnels

Déchange démographique pour le segment des jeunes professionnels de Discover:

Tranche d'âge	Revenu annuel	Pénétration de la carte de crédit
25-34 ans	62 000 $ de revenu annuel médian	47% de propriété de carte de crédit

• Taux de préférence bancaire numérique: 68%
• Utilisation de l'application mobile: 72% utilisateurs actifs mensuels
• Score de crédit moyen: gamme 685-720

Consommateurs à revenu moyen

Caractéristiques financières du segment:

Tranche de revenu	Utilisation du crédit	Solde moyen de la carte
$45,000-$85,000	Utilisation moyenne de 32%	3 200 $ par carte

Personnes soucieuses du crédit

Métriques de gestion du crédit:

Plage de cotes de crédit	Utilisation de la surveillance du crédit	Refinancement d'intérêt
620-720	54% utilisent la surveillance du crédit	38% intéressé par la consolidation de la dette

Propriétaires de petites entreprises

Analyse du segment de crédit commercial:

Taille de l'entreprise	Revenus annuels	Adoption par carte de visite
0-10 employés	250 000 $ - 1,5 million de dollars	42% utilisent des cartes de crédit commerciales dédiées

Antariens bancaires numériques

Statistiques de l'engagement numérique:

Fréquence bancaire en ligne	Téléchargements d'applications mobiles	Volume de transaction numérique
17,3 fois par mois moyen	4,2 millions de téléchargements actifs	Transactions numériques mensuelles de 1,7 milliard de dollars

Découvrez les services financiers (DFS) - Modèle d'entreprise: Structure des coûts

Maintenance des infrastructures technologiques

En 2023, Discover Financial Services a investi 412 millions de dollars dans la maintenance technologique et des infrastructures. La rupture des coûts de la technologie comprend:

Catégorie	Dépenses annuelles
Maintenance des systèmes informatiques	187 millions de dollars
Infrastructure de cybersécurité	95 millions de dollars
Mises à niveau de la plate-forme numérique	130 millions de dollars

Frais d'acquisition des clients

Les coûts d'acquisition des clients pour Discover en 2023 ont totalisé 683 millions de dollars, avec l'allocation suivante:

• Marketing numérique: 276 millions de dollars
• Publicité traditionnelle: 224 millions de dollars
• Ventes et campagnes promotionnelles: 183 millions de dollars

Gestion des risques et conformité

Découvrir les services financiers alloués 345 millions de dollars aux activités de gestion des risques et de conformité en 2023, notamment:

Zone de conformité	Dépenses annuelles
Conformité réglementaire	142 millions de dollars
Systèmes de prévention de la fraude	118 millions de dollars
Évaluation juridique et des risques	85 millions de dollars

Salaires et avantages sociaux des employés

La rémunération totale des employés pour Discover en 2023 a atteint 1,2 milliard de dollars, structuré comme suit:

• Salaires de base: 752 millions de dollars
• Bonus de performance: 268 millions de dollars
• Prestations de santé et de retraite: 180 millions de dollars

Activités de marketing et de promotion

Les dépenses de marketing pour Discover Financial Services en 2023 se sont élevées à 521 millions de dollars, distribué à travers:

Canal de marketing	Dépenses annuelles
Canaux de marketing numérique	247 millions de dollars
Publicité télévisée	159 millions de dollars
Parrainage et marketing d'événements	115 millions de dollars

Découvrez les services financiers (DFS) - Modèle d'entreprise: Strots de revenus

Revenu des intérêts des cartes de crédit

Pour l'exercice 2023, Discover Financial Services a déclaré un revenu total d'intérêts de 10,9 milliards de dollars des opérations de carte de crédit. Le taux de pourcentage annuel moyen (APR) pour les cartes de crédit était d'environ 24,59% au quatrième trimestre 2023.

Revenus d'intérêt de la carte de crédit	Montant (en milliards)
Revenu total des intérêts 2023	$10.9
Carte de crédit moyenne avril	24.59%

Frais de transaction

Discover a généré 1,2 milliard de dollars de revenus liés aux transactions en 2023. La structure des frais de transaction comprend divers frais de traitement des marchands et du réseau.

• Frais de traitement des marchands: 0,7 milliard de dollars
• Frais de transaction de réseau: 0,5 milliard de dollars

Revenus d'échange

Les revenus d'échange pour Discover en 2023 ont totalisé 3,5 milliards de dollars. Le taux d'échange moyen était d'environ 1,5% à 2,5% par transaction.

Échange de répartition des revenus	Montant (en milliards)
Revenu total d'échange 2023	$3.5
Taux d'échange moyen	1.5% - 2.5%

Frais de carte de crédit annuels

Discover a perçu 425 millions de dollars en frais de carte de crédit annuels au cours de 2023. Les frais annuels moyens pour les cartes de crédit Discover étaient de 95 $.

Intérêt de prêt personnel bénéfice

Le bénéfice des intérêts des prêts personnels pour Discover Financial Services a atteint 2,3 milliards de dollars en 2023. Le taux d'intérêt moyen des prêts personnels était de 16,8%.

Revenus de prêts personnels	Montant (en milliards)
Intérêt total de prêt personnel 2023	$2.3
Taux d'intérêt moyen des prêts personnels	16.8%

Discover Financial Services (DFS) - Canvas Business Model: Value Propositions

You're looking at the core things Discover Financial Services (DFS) offers that make customers choose them over the competition. It's about simple value and broad access, especially now that they are integrating with Capital One.

Clear, simple cashback rewards with no annual fees.

The value proposition centers on straightforward rewards, which saw significant customer engagement, with $1.6 billion redeemed by users through the cashback program in 2025. This is a core differentiator, especially when paired with the absence of an annual fee on many of their primary card products.

High-yield savings and money market accounts for depositors.

For depositors, Discover Financial Services offers deposit products that compete on yield and accessibility. You see this commitment in their direct-to-consumer funding strategy, which grew balances significantly while lowering the cost of that funding.

Metric	Discover Financial Services Data (Late 2025)	Comparison/Context
Online Savings Account APY	3.40% APY (Accurate as of 12/05/2025)	FDIC National Average Savings APY: 0.40% APY (as of 6/26/2025)
Minimum Opening Deposit	$0	No minimum deposit required to open
Monthly Fee	$0	No monthly service fee
Direct-to-Consumer Deposit Growth (Q1 2025)	$2 billion increase in balance	Average deposit rates reduced by 22 basis points in the same quarter
Direct-to-Consumer Deposits Share of Funding	74% of total funding	Reflects the success of the direct-to-consumer model

Direct-to-consumer model with award-winning customer service.

The direct-to-consumer approach means fewer intermediaries, which supports their service quality. This focus is reflected in external validation; Discover ranked number 2 in the 2025 J.D. Power U.S. Credit Card Satisfaction Study. The cardholder base supporting this model stood at over 51 million worldwide in 2025. That's a lot of people expecting good service.

Global acceptance for cardholders via the Discover Global Network.

The Discover Global Network provides essential reach for cardholders, positioning it as the fourth-largest U.S. card network. You can use this network in a significant portion of the global market.

• Discover holds 5.9% of U.S. credit card purchase volumes out of a total of $5.4 trillion in 2025.
• Credit card transaction volumes surpassed $442 billion in 2025, a 9.7% increase year-over-year.
• The Discover Global Network spans over 205 countries.
• The network supports 77 million merchants globally.

Competitive personal and home loan products.

Discover Financial Services maintains a presence in lending beyond credit cards. Loan balances on Discover cards totaled $82 billion. Also, the personal loans on the books were reported at $10.1 billion as of the first quarter of 2025. Finance: draft 13-week cash view by Friday.

Discover Financial Services (DFS) - Canvas Business Model: Customer Relationships

You're looking at how Discover Financial Services (DFS) connects with its diverse customer base as of late 2025. The relationship strategy blends high-touch support with sophisticated digital tools, all while managing a vast global network.

Dedicated, high-touch customer service (US-based call centers)

While specific call center volume data isn't public, the commitment to service quality is evident in industry rankings. Discover Financial Services ranked #2 in customer satisfaction in the 2025 J.D. Power U.S. Credit Card Satisfaction Study. Furthermore, the company secured the top spot, ranking #1 in customer satisfaction for fraud protection in 2025. This suggests that when customers do need to engage directly, the experience is highly rated, which is a key differentiator for a company that issues its own cards and manages its own network.

Automated, personalized digital self-service via mobile app and web

The push toward digital is clearly working; Discover's mobile app usage saw a significant 17.3% growth in 2025. This digital focus supports a base of over 51 million cardholders worldwide. The platform itself is well-regarded, maintaining a 4.9-star rating across app stores. For the banking side, direct-to-consumer deposits have become central to funding, now accounting for 74% of total funding, which speaks volumes about customer comfort with the digital interface for core financial tasks. Financial platforms are increasingly using real-time data to adjust interfaces and workflows, making interactions intuitive and personalized, which helps foster long-term loyalty.

Here's a snapshot of the digital and customer scale:

Metric	Value (as of late 2025/Q1 2025)
Total Cardholders Worldwide	Over 51 million
Mobile App Usage Growth (2025)	17.3%
App Store Rating	4.9-star
Direct-to-Consumer Deposits Share of Total Funding	74%
Gen Z and Millennial Cardholder Share	48%

Transactional relationship for network partners and merchants

The relationship with merchants and partners is foundational, as Discover operates the Discover Global Network, the fourth-largest U.S. card network by purchase volume. The network itself spans over 205 countries and supports 77 million merchants globally. Different segments of the network show varied transactional health in early 2025. For instance, Diners Club volume showed robust growth, up 18% year-over-year in Q1 2025, driven by strength in India and Israel. Conversely, the PULSE network, one of the largest ATM/debit networks, saw its dollar volume increase by 3% to $81.3 billion in Q1 2025. However, the Network Partners volume saw a sharp decrease of 73% in Q1 2025, which was attributed to the anticipated exit of a specific partner.

The company supports 16% of U.S. e-commerce payments in 2025, showing its critical role in online transactions.

Proactive debt management and financial education tools

Discover Financial Services actively provides tools and pathways for customers facing financial strain. The company's financial literacy initiatives reached 12.5 million Americans in 2025, focusing on areas like responsible borrowing and credit repair. For cardholders carrying balances, the company works with nonprofit agencies to facilitate Debt Management Plans (DMPs). While the total outstanding credit card balance for Discover clients was reported at $102.8 billion (a figure from a period leading into 2025), the firm's proactive stance is reflected in its credit metrics and educational resources. In Q1 2025, the credit card net charge-off rate stood at 5.47%, and the 30+ day delinquency rate was 3.66%. The bank also offers online resources, including financial calculators for debt consolidation and personal loans, supporting customers who set goals like paying down debt, which was a resolution for 21% of consumers surveyed for 2025 plans.

Key metrics related to credit health and financial goal setting include:

• Credit Card Net Charge-Off Rate (Q1 2025): 5.47%
• Credit Card 30+ Day Delinquency Rate (Q1 2025): 3.66%
• Americans planning to pay off or consolidate debt in 2025: 21%

If you're looking at the overall customer engagement, remember that 87% of users cite cashback rewards as their primary reason for choosing Discover.

Finance: draft the Q2 2025 customer service satisfaction survey analysis by next Tuesday.

Discover Financial Services (DFS) - Canvas Business Model: Channels

You're looking at how Discover Financial Services (DFS) gets its products and services to you and its merchants. Since DFS has no branch network for its Direct Banking segment, the digital and partner channels are absolutely critical.

The Direct-to-Consumer (D2C) channel is entirely digital for applications and account management. For the Payment Services side, the reach is through the PULSE network and Discover Global Network alliances.

Here's a breakdown of the key channels:

• Direct-to-Consumer (D2C) online application and account management.
• Mobile banking application for all products.
• Direct mail and digital advertising for new card/loan acquisition.
• 380,000+ PULSE ATM network locations in the US.
• Merchant point-of-sale (POS) terminals globally via network partners.

The digital experience is a major focus; for instance, in 2025, financial institutions are embracing design thinking and adaptive user interfaces (UIs) to craft dynamic, customer-centric journeys. Also, mobile banking has massive adoption, with 3.6 billion banking app users globally by the end of 2024.

For acquisition, direct mail remains a key lever in the financial services industry, which is highly competitive. Financial services companies increased direct mail volumes from 48.3 million in 2024 to 69 million in 2025 to drive acquisition, retention, and compliance. To be fair, 81% of financial services leaders say direct mail is their top-performing channel. Furthermore, 54% of Gen Z view a financial services brand as more credible if they receive direct mail.

The mobile channel is seeing strong usage, though specific DFS app numbers aren't public. We do know from 2024 data that 38% of debit cards are loaded into digital wallets. Also, 24% of all in-store contactless payments in the U.S. were generated from smartphones and wearables in 2025.

The physical access channel relies heavily on the PULSE network, which is part of the Discover Global Network. The network supports cash access and POS transactions.

Channel Metric	Data Point	Source Year/Context
PULSE ATM Network Locations (US)	More than 380,000	PULSE Network Fact Sheet
PULSE Financial Institutions Served	More than 4,400 U.S.	PULSE Network Fact Sheet
Discover Global Network Merchant Acceptance Points	Over 50 million	Discover Global Network (as of 2021)
Discover Global Network Countries/Territories	Over 200	Discover Global Network (as of 2021)
Financial Services Direct Mail Volume (Projection)	69 million pieces	Financial Services Direct Mail Report (2025)
Financial Services Direct Mail Performance Improvement Reported	72% of marketers	2025 Direct Mail Guide

The Payment Services segment, which includes the PULSE network, contributed 3% to Discover Financial Services' revenue. The overall Discover Global Network leverages 30 network alliances to accelerate solutions and expand reach.

For debit usage, active cardholders made 35.2 transactions monthly in 2025, with debit transactions increasing 2.5% year-over-year. Card-Not-Present (CNP) transactions accounted for 45% of total debit spend in 2023.

Finance: draft 13-week cash view by Friday.

Discover Financial Services (DFS) - Canvas Business Model: Customer Segments

You're looking at the core groups Discover Financial Services (DFS) serves across its banking and payment services. Honestly, the customer base is quite segmented by product line, which makes sense given the Digital Banking and Payment Services structure.

For US mass-market consumers seeking simple, high-value credit cards, the scale is significant. Discover Card now serves over 51 million cardholders worldwide. In 2025, Discover held 5.9% of U.S. credit card purchase volumes, out of a total market volume of $5.4 trillion. Credit card transaction volumes for DFS surpassed $442 billion in 2025. The average Discover cardholder has a $9,300 credit limit and spends $1,320 per month using the card. The rewards appeal is strong, with $1.6 billion in cashback rewards redeemed by users in 2025. Younger consumers are key; Millennials and Gen Z now represent 48% of the cardholder base, and 62% of new accounts in 2025 were opened by consumers under 40.

Depositors looking for competitive high-yield savings products show strong engagement. Direct-to-consumer deposits totaled $90.6 billion by the end of 2024, an 8% increase year-over-year. In the first quarter of 2025, average consumer deposits were up 6% year over year, and the company grew direct-to-consumer deposit balances by $2 billion in that quarter alone. These deposits now account for 74% of total funding.

The network side targets financial institutions and international travelers distinctly. For financial institutions utilizing the PULSE debit network, the network saw growth; PULSE dollar volume was up 3% in Q1 2025. For context from the prior year, the 2024 Annual Dollar Volume for PULSE was $328 billion, with 9.6 billion annual transactions. Active cardholders on the PULSE network made 35.2 transactions monthly, according to the 2025 Debit Issuer Study.

Frequent international travelers are served via Diners Club International cardholders. This segment showed strength, with Diners Club volume up 18% year-over-year in the first quarter of 2025. The value proposition of zero foreign transaction fees contributed to a 12% increase in usage among this group in 2025.

The commercial segment, tied to the Diners Club network and the pending Capital One merger (which received regulatory approvals on April 18, 2025), is also a customer group. Here are the network volume metrics:

Network Segment Customer Group	Metric Type	Value	Period/Context
US Mass-Market Consumers (Credit Card Loans)	Ending Loan Balances	$99.0 billion	Q1 2025
US Mass-Market Consumers (Cardholders)	Total Cardholders	Over 51 million	2025
Depositors	Total Direct-to-Consumer Deposits	$90.6 billion	End of 2024
Depositors	Deposit Growth in Q1 2025	$2 billion	Q1 2025
Financial Institutions (PULSE)	Q1 2025 Dollar Volume	$81.3 billion	Q1 2025
Financial Institutions (PULSE)	2024 Annual Transaction Volume	9.6 billion	2024
International Travelers (Diners Club)	Volume Growth	18%	Year-over-year (Q1 2025)

You can see the mix of direct consumer relationships and network partnerships clearly here. The focus on digital engagement is also evident in the consumer segment.

• Millennials and Gen Z: 48% of Discover cardholder base.
• New Discover accounts opened by consumers under 40: 62% (2025).
• Cashback rewards redeemed: $1.6 billion (2025).
• Card Yield: 16.12% (Q1 2025).
• Digital debit payments: Nearly half of debit spend is card-not-present.

Finance: draft Q2 2025 segment performance comparison by Wednesday.

Discover Financial Services (DFS) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive the operations of Discover Financial Services (DFS) as of mid-2025, right after the Capital One merger closed. These are the big drains on the bottom line you need to track.

The single largest variable cost tied to lending is the Provision for credit losses. For the first quarter of 2025 (Q1 2025), this provision was reported at $1.2 billion. This figure reflected a decrease of $253 million from the prior year quarter, driven by a favorable reserve change of $190 million and a $97 million decrease in net charge-offs. To be fair, the provision for the quarter ended March 31, 2025, was also cited as $1.24 billion, down 17% from the year-ago period's $1.50 billion.

Funding costs, or the Interest expense on deposits and borrowings, is a major component. While specific interest expense dollar amounts for the most recent quarter aren't immediately broken out in the same detail as other expenses, the trend is clear. In Q1 2025, net interest margin expansion was explicitly noted as being driven by lower funding costs. Conversely, for the full year 2024, Net Interest Income was partially offset by higher funding costs.

Technology and compliance represent significant, often structural, operating expenses. DFS had to put in substantial investment to address regulatory scrutiny. Compliance and risk management spending was estimated to be nearing $500 million for 2024. In Q1 2024, operating expenses surged 67% to $2.31 billion as the company worked to fix regulatory challenges. Technology investment is also a constant. For instance, in Q4 2024, Information Processing & Communications expense was $208 million, a year-over-year increase of $38 million, or 22%, due to technology investments.

Here's a look at some of the key expense line items from the Fourth Quarter 2024 results, which sets the stage for 2025 spending:

Expense Category	Q4 2024 Amount (in millions)	Year-over-Year Change
Employee Compensation and Benefits	$792	Up 23%
Marketing and Business Development	$299	Down 20%
Professional Fees	$363	Up 16%
Information Processing & Communications	$208	Up 22%

Employee compensation and benefits saw a notable year-over-year jump in Q4 2024. The reported expense was $792 million, which represented an increase of $146 million, or 23%, compared to the prior year. This rise was attributed to higher wage and benefit rates and employee retention actions.

For Marketing and advertising costs, the trend in late 2024 showed a reduction, likely strategic ahead of the merger close. Marketing and Business Development expense in Q4 2024 was $299 million, down $73 million, or 20%, from Q4 2023. This decline was specifically due to the timing of broad market advertising compared to higher costs in the fourth quarter of 2023, which included customer remediation efforts.

You should keep an eye on these cost drivers:

• Provision for credit losses: $1.2 billion in Q1 2025.
• Employee Compensation: $792 million in Q4 2024.
• Technology Investment: Information Processing expense up 22% in Q4 2024.
• Compliance Spending: Estimated near $500 million for 2024.
• Marketing: Declined 20% in Q4 2024.

Finance: draft 13-week cash view by Friday.

Discover Financial Services (DFS) - Canvas Business Model: Revenue Streams

You're looking at the core ways Discover Financial Services (DFS) turns its operations into dollars, based on the most recent standalone figures from Q1 2025. Honestly, the business is still heavily reliant on the spread between what it earns on its loans and what it pays for funding.

Net Interest Income (NII) remains the bedrock. This comes from the interest earned on the loan balances held across the company's portfolio, which includes credit cards and personal loans. For the first quarter of 2025, the net interest margin (NIM) on loans stood at a strong 12.18%. This margin expansion, up 115 basis points versus the prior year, was a key driver of profitability, even as total loans ended the quarter at $117.4 billion, down 7% year-over-year due to the student loan sale. Credit card loans were $99.0 billion and Personal loans were $10.1 billion at the end of Q1 2025.

The table below breaks down the key interest and fee-related income components from the Digital Banking side of the house for Q1 2025:

Revenue Component	Q1 2025 Amount (in millions)	Year-over-Year Change
Net Interest Income	$3,558	2%
Loan Fee Income	$204	2%
Total Revenue Net of Interest Expense	$4,251	2%

Next up is Non-interest income, which saw a year-over-year increase of 3%, or $15 million, primarily fueled by higher net discount and interchange revenue. This revenue stream is where Discover earns money from merchants accepting its cards. For a deeper look at the components contributing to non-interest income in Q1 2025:

• Discount/Interchange Revenue: $1,037 million
• Discount and Interchange Revenue, net: $334 million
• Loan Fee Income: $204 million
• Transaction Processing Revenue: $89 million
• Total Non-Interest Income: $693 million

The Payment Services segment, which houses the network operations, is a distinct revenue generator. Its pretax income for Q1 2025 was $91 million, marking an 11% increase year-over-year, driven by volume growth in PULSE and Diners Club. This segment's revenue is directly tied to transaction processing fees across its networks.

The volume driving that Payment Services income shows where the activity is happening:

• Total Payment Services Volume: $96 billion (down 4% YoY)
• PULSE dollar volume: Up 3% year-over-year
• Diners Club volume: Up 18% year-over-year
• PULSE network volume alone reached $81.3 billion in Q1 2025.
• Diners Club segment volume was $12 billion.

The line item covering Fees from personal loans and other consumer products is captured by the Loan Fee Income component within non-interest income, which totaled $204 million for the quarter. Also, the Network fees from PULSE and Diners Club International transactions are the primary drivers of the Transaction Processing Revenue, which was reported at $89 million in Q1 2025. You see, Discover acts as both the issuer and the network, so these fees flow directly into the top line, contributing to that $91 million Payment Services pretax income.

Finance: draft Q2 2025 revenue projection by next Tuesday.