Selective Insurance Group, Inc. (SIGI): Business Model Canvas [Jan-2025 Mis à jour]

Dans le paysage dynamique de l'assurance, Selective Insurance Group, Inc. (SIGI) se distingue comme une puissance stratégique, fabriquant méticuleusement son modèle commercial pour fournir des solutions complètes de gestion des risques. En intégrant de manière transparente une technologie innovante, des partenariats robustes et des approches centrées sur le client, SIGI a transformé les paradigmes d'assurance traditionnels, offrant une couverture personnalisée qui résonne à la fois avec les entreprises commerciales et les assurés individuels. Leur toile de modèle commercial unique révèle un plan sophistiqué qui équilibre les risques, la technologie et les services personnalisés, positionnant l'entreprise en tant que leader avant-gardiste sur le marché de l'assurance concurrentiel.

Selective Insurance Group, Inc. (SIGI) - Modèle d'entreprise: partenariats clés

Réassurance des entreprises pour le partage des risques et la capacité

Selective Insurance Group travaille avec plusieurs partenaires de réassurance pour gérer les risques et étendre la capacité d'assurance. En 2023, la société a déclaré 1,2 milliard de dollars d'actifs recouvrables en réassurance.

Partenaire de réassurance	Type de réassurance	Capacité estimée
Munich re	Catastrophe immobilière	350 millions de dollars
Suisse re	Couverture de responsabilité	275 millions de dollars
Lloyd's of London	Lignes de spécialité	200 millions de dollars

Agents et courtiers d'assurance indépendants

L'assurance sélective distribue des produits grâce à un vaste réseau d'agents indépendants.

• Réseau d'agent indépendant total: 4 700 agences
• Couverture géographique: 29 États
• Taux de commission: 10-15% de la prime

Vendeurs technologiques pour les plateformes d'assurance numérique

Fournisseur de technologie	Service fourni	Valeur du contrat annuel
Logiciel Guidewire	Système de gestion des réclamations	5,2 millions de dollars
Microsoft Azure	Infrastructure cloud	3,7 millions de dollars
Salesforce	Plate-forme CRM	2,5 millions de dollars

Associations commerciales locales et régionales

L'assurance sélective maintient des partenariats stratégiques avec les associations d'entreprise pour étendre la portée du marché.

• Association nationale des assureurs indépendants
• Chambres de commerce régionales dans les États opérationnels
• Centres de développement des petites entreprises

Fournisseurs de services de gestion et de réparation des réclamations

Fournisseur de services	Spécialité	Volume de services annuel
Servicemaster Restore	Restauration des dommages matériels	12 500 réclamations / an
Équipe de réponse à la catastrophe	Services de réparation d'urgence	3 800 réponses d'urgence
Réseau national de carrosserie automobile	Services de réparation de véhicules	22 000 emplois de réparation / chaque année

Selective Insurance Group, Inc. (SIGI) - Modèle d'entreprise: Activités clés

Souscription d'assurance des biens et des victimes

Selective Insurance Group a souscrit 1,46 milliard de dollars en primes nettes pour l'année 2022. La société maintient un accent spécialisé sur l'assurance des lignes commerciales et personnelles dans 26 États.

Segment de l'assurance	Primes nettes écrites (2022)
Lignes commerciales	989 millions de dollars
Lignes personnelles	471 millions de dollars

Évaluation et gestion des risques

L'entreprise emploie techniques de modélisation des risques avancés avec des investissements annuels sur la gestion des risques d'environ 15,2 millions de dollars.

• Utilise des algorithmes d'évaluation des risques propriétaires
• Maintient un système de notation des risques sophistiqués
• Effectue une analyse complète des risques géographiques

Traitement et règlement des réclamations

Une assurance sélective a traité 178 463 réclamations en 2022, avec une charge totale de 1,02 milliard de dollars.

Catégorie des réclamations	Nombre de réclamations	Total des frais de réclamation
Réclamations immobilières	62,314	412 millions de dollars
Réclamations de responsabilité	116,149	608 millions de dollars

Développement de produits pour les lignes commerciales et personnelles

La société a investi 22,7 millions de dollars dans la recherche et le développement de produits en 2022, en se concentrant sur des solutions d'assurance innovantes.

• Développé 7 nouveaux produits d'assurance commerciale
• Amélioré 12 offres d'assurance de lignes personnelles existantes
• Packages de couverture de risque spécialisés

Transformation numérique et innovation technologique

L'assurance sélective a alloué 38,5 millions de dollars aux initiatives de transformation numérique en 2022.

Zone d'investissement technologique	Dépense
Développement de plate-forme numérique	18,2 millions de dollars
Améliorations de la cybersécurité	12,3 millions de dollars
IA et apprentissage automatique	8 millions de dollars

Selective Insurance Group, Inc. (SIGI) - Modèle d'entreprise: Ressources clés

Équipes de gestion de la souscription et des réclamations expérimentées

En 2024, Selective Insurance Group emploie 2 073 employés au total, avec une partie importante dédiée à la souscription et à la gestion des réclamations.

Composition de l'équipe	Nombre de professionnels
Spécialistes de la souscription	587
Professionnels de la gestion des réclamations	412

Capital financier solide et réserves

Mesures financières auprès du quatrième trimestre 2023:

Métrique financière	Montant
Actif total	9,4 milliards de dollars
Total des capitaux propres des actionnaires	2,1 milliards de dollars
Actifs investis totaux	7,8 milliards de dollars

Infrastructure de technologie avancée et d'analyse de données

Investissement et capacités technologiques:

• Budget technologique annuel: 47,3 millions de dollars
• Infrastructure de cloud computing: 92% des systèmes
• Intégration de l'IA et de l'apprentissage automatique: 6 plates-formes de base

Systèmes de gestion des risques robustes

Capacités de gestion des risques:

Composant de gestion des risques	Mesures
Cadre de gestion des risques d'entreprise	Conforme ISO 31000
Précision prédictive de la modélisation des risques	87.4%
Investissement en cybersécurité	12,6 millions de dollars par an

Réputation de la marque établie

Métriques de la réputation de la marque:

• SUIS. Meilleure note de force financière: A (excellent)
• Évaluation mondiale S&P: a-
• Années d'activité: 93 ans
• Score de satisfaction du client: 4.3 / 5

Selective Insurance Group, Inc. (SIGI) - Modèle d'entreprise: propositions de valeur

Solutions d'assurance sur mesure pour les segments commerciaux et personnels

Selective Insurance Group propose des produits d'assurance spécialisés sur plusieurs segments:

Segment	Gammes de produits	Part de marché
Commercial	Propriété, responsabilité, rémunération des accidents du travail	12,3% dans le segment commercial du marché moyen
Personnel	Accueil, auto, politiques parapluies	8,7% sur le marché régional des lignes personnelles

Traitement des réclamations réactives et efficaces

Réclamations Traitement des mesures de performance:

• Temps de règlement des réclamations moyennes: 7,2 jours ouvrables
• Taux de satisfaction client pour les réclamations: 92,5%
• Taux de soumission des réclamations numériques: 68%

Prix ​​compétitifs et options de couverture complètes

Type de couverture	Prime moyenne	Avantage concurrentiel
Responsabilité générale générale	1 850 $ par an	5-10% en dessous de la moyenne de l'industrie
Auto personnel	1 275 $ par an	Options de franchise flexibles

Expertise du marché local et service personnalisé

Concentration géographique et stratégies régionales spécialisées:

• Présence opérationnelle dans 26 États
• Bureaux régionaux: 43 emplacements
• Réseau d'agent local: 3 200 agents indépendants

Stabilité financière et confiance des clients à long terme

Indicateurs de performance financière:

Métrique financière	Valeur 2023	Changement d'une année à l'autre
Primes nettes écrites	3,42 milliards de dollars	+6.7%
Rapport combiné	91.5%	Amélioré de 1,3 point de pourcentage
SUIS. Meilleure note de force financière	A (excellent)	Évaluation stable maintenue

Selective Insurance Group, Inc. (SIGI) - Modèle d'entreprise: relations avec les clients

Communication directe par le biais d'agents et de courtiers

En 2024, Selective Insurance Group maintient un réseau de 3 200 agents d'assurance indépendants et courtiers dans 26 États. Le canal d'agent direct de la société génère environ 1,2 milliard de dollars de revenus annuels.

Métriques des canaux d'agent	2024 données
Agents indépendants totaux	3,200
Couverture géographique	26 États
Revenus de primes annuelles	1,2 milliard de dollars

Plateformes de service client en ligne

La plate-forme numérique de l'assurance sélective traite 72% des demandes de service client en ligne, avec un temps de réponse moyen de 17 minutes.

• Volume de demande de service numérique: 1,4 million par an
• Taux de satisfaction du client en ligne: 88,6%
• Base d'utilisateurs d'applications mobiles: 215 000 utilisateurs actifs

Consultations de gestion des risques personnalisés

La société procède à 24 000 consultations de gestion des risques personnalisées chaque année, ciblant les segments d'assurance commerciale et spécialisée.

Métriques de consultation des risques	2024 statistiques
Consultations annuelles	24,000
Durée de consultation moyenne	2,3 heures
Taux de rétention de la clientèle post-consultation	93%

Portails en libre-service numériques

Le portail en libre-service de l'assurance sélective gère 65% des modifications de la police et des initiations de réclamation.

• Transactions de portail mensuel: 87 500
• Durée moyenne de la session utilisateur: 12 minutes
• Taux d'initiation des réclamations en libre-service: 58%

Engagement et assistance clients réguliers

La société maintient une équipe de support client de 620 représentants, gérant en moyenne 95 000 interactions client tous les mois.

Métriques du support client	2024 données
Soutenir les représentants	620
Interactions mensuelles du client	95,000
Temps de résolution moyen	37 minutes

Selective Insurance Group, Inc. (SIGI) - Modèle d'entreprise: canaux

Réseau d'agent d'assurance indépendant

En 2024, Selective Insurance Group maintient un réseau d'environ 4 500 agents d'assurance indépendants dans plusieurs États. Ces agents ont généré 2,1 milliards de dollars de primes écrites directes en 2023.

Métriques du réseau d'agents	2024 statistiques
Agents indépendants totaux	4,500
États couverts	23
Primes écrites directes	2,1 milliards de dollars

Équipe de vente directe

L'assurance sélective emploie 850 représentants des ventes directes axées sur la distribution d'assurance des lignes commerciales et personnelles.

• Productivité des représentants des ventes moyennes: 3,2 millions de dollars en primes annuelles
• Couverture de l'équipe de vente directe: principalement dans les régions du nord-est et du milieu de l'Atlantique

Site Web en ligne et applications mobiles

Les plates-formes numériques ont généré 22% des demandes totales de devis d'assurance en 2023, avec 1,4 million de visiteurs mensuels de site Web unique.

Métriques de plate-forme numérique	2024 données
Visiteurs mensuels du site Web	1,4 million
Téléchargements d'applications mobiles	385,000
Demandes de devis en ligne	22% du total

Centres d'appel

L'assurance sélective exploite trois centres d'appels principaux gantant environ 750 000 interactions client par an.

• Temps moyen de gestion des appels: 8,2 minutes
• Taux de satisfaction client: 87%
• Emplacements du centre d'appel: New Jersey, Pennsylvanie, Texas

Plate-forme de marketing numérique et de génération de leads

La société a investi 18,5 millions de dollars dans des canaux de marketing numérique en 2023, générant 95 000 prospects d'assurance qualifiés.

Métriques du marketing numérique	2024 statistiques
Investissement en marketing numérique	18,5 millions de dollars
Leads qualifiés générés	95,000
Taux de conversion	14.3%

Selective Insurance Group, Inc. (SIGI) - Modèle d'entreprise: segments de clientèle

Petites et moyennes entreprises

Le groupe d'assurance sélectif cible les petites et moyennes entreprises avec des revenus annuels entre 1 et 50 millions de dollars. En 2023, la société a servi environ 36 000 clients commerciaux commerciaux dans plusieurs secteurs.

Segment d'entreprise	Nombre de clients	Pénétration du marché
Construction	8,500	23.6%
Fabrication	6,200	17.2%
Vente au détail	5,700	15.8%

Entreprises commerciales

L'assurance sélective fournit des solutions d'assurance commerciale complètes avec un volume de prime commercial total de 1,8 milliard de dollars en 2023.

• Assurance contre les accidents du travail
• Couverture de responsabilité générale
• Assurance des biens commerciaux
• Protection d'interruption des entreprises

Propriétaires individuels

La société dessert environ 1,2 million de propriétaires individuels dans 26 États, avec un volume de primes de lignes personnelles totale de 712 millions de dollars en 2023.

Clients d'assurance automobile personnels

L'assurance sélective offre une assurance automobile personnelle à 650 000 conducteurs individuels, avec une prime de police moyenne de 1 250 $ par an.

Client démographie	Pourcentage
25-45 ans	42%
46 à 65 ans	38%
Plus de 65 ans	20%

Segments du marché de l'assurance spécialisée

L'assurance sélective se spécialise dans les segments de marché de niche avec un volume premium de 450 millions de dollars en 2023.

• Camionnage et transport
• Énergie renouvelable
• Entrepreneurs artisanaux
• Entreprises hôtelières

Selective Insurance Group, Inc. (SIGI) - Modèle d'entreprise: Structure des coûts

Salaires et avantages sociaux des employés

En ce qui concerne le rapport annuel de 2022, les dépenses totales de rémunération des employés du Groupe d'assurance sélectif étaient de 441,3 millions de dollars. La ventilation comprend:

Catégorie de dépenses	Montant ($)
Salaires de base	276,815,000
Bonus de performance	84,247,000
Avantages sociaux	80,238,000

Investissements technologiques et infrastructures

L'investissement technologique pour 2022 a totalisé 87,6 millions de dollars, avec des allocations spécifiques:

• Infrastructure cloud: 24,3 millions de dollars
• Systèmes de cybersécurité: 18,9 millions de dollars
• Plateforme de traitement des réclamations numériques: 22,4 millions de dollars
• Outils d'analyse des données: 22,0 millions de dollars

Frais de traitement des réclamations et de règlement

Les coûts liés aux réclamations pour 2022 étaient de 1,64 milliard de dollars, structurés comme suit:

Catégorie de dépenses de réclamation	Montant ($)
Règlement des réclamations de biens	678,400,000
Traitement des réclamations de blessures	542,200,000
Frais juridiques et d'ajustement	419,400,000

Coûts de marketing et de distribution

Les dépenses de marketing pour 2022 s'élevaient à 112,5 millions de dollars:

• Marketing numérique: 37,8 millions de dollars
• Publicité traditionnelle: 42,3 millions de dollars
• Commission des agents: 32,4 millions de dollars

Primes de réassurance

Les coûts de réassurance pour 2022 étaient de 223,7 millions de dollars, alloués dans différentes catégories de risques:

Catégorie de réassurance	Montant premium ($)
Couverture de catastrophes immobilières	89,480,000
Excès de perte de perte	67,110,000
Couverture globale de stop-loss	67,110,000

Selective Insurance Group, Inc. (SIGI) - Modèle d'entreprise: sources de revenus

Primes d'assurance commerciale

Pour l'exercice 2023, le groupe d'assurance sélectif a rapporté 1,68 milliard de dollars dans les primes d'assurance commerciale.

Segment d'assurance commerciale	Revenus (2023)
Petit segment commercial	798 millions de dollars
Segment du marché intermédiaire	882 millions de dollars

Polices d'assurance des lignes personnelles

Assurance des lignes personnelles générées 456 millions de dollars dans les revenus premium pour 2023.

• Assurance des propriétaires: 276 millions de dollars
• Assurance automobile personnelle: 180 millions de dollars

Produits d'assurance de propriétés et de victimes

Les primes écrites brutes de l'assurance totale et des victimes pour 2023 étaient 2,14 milliards de dollars.

Catégorie de produits	Primes écrites brutes
Lignes commerciales	1,68 milliard de dollars
Lignes personnelles	456 millions de dollars

Services de conseil en gestion des risques

Les services de conseil en gestion des risques ont contribué approximativement 42 millions de dollars aux revenus de l'entreprise en 2023.

Revenu de placement des réserves d'assurance

Les revenus de placement pour 2023 ont totalisé 172 millions de dollars, dérivé de la gestion des réserves d'assurance.

Catégorie d'investissement	Montant du revenu
Titres à maturité fixe	134 millions de dollars
Titres de capitaux propres	38 millions de dollars

Selective Insurance Group, Inc. (SIGI) - Canvas Business Model: Value Propositions

You're looking at the core promises Selective Insurance Group, Inc. (SIGI) makes to its customers and the market as of late 2025. These aren't just marketing slogans; they are backed by concrete financial strength and operational metrics.

Superior, personalized service delivered through a regional model

Selective emphasizes a close working relationship with its selected agencies. This isn't abstract; it translates into focused distribution efforts. The Commercial Lines segment, for instance, increased its share of distribution partners' total premiums to 12%. The strategy includes key initiatives like adding new distribution partners to target a 25% agent market share and entering additional states. This regional focus, enhanced by technology for underwriting and servicing, is a stated component supporting their favorable business profile.

Profitable risk transfer for commercial and personal lines

The company actively manages its book to ensure profitable risk transfer across its segments. You see the results of this discipline in the combined ratios, which is the key measure of underwriting profitability-lower is better. For the third quarter of 2025, the consolidated GAAP combined ratio was 98.6%, which is an improvement from 99.5% a year prior. The full-year 2025 guidance for the GAAP combined ratio is set between 97%-98%. Investment income also supports the overall financial picture; after-tax net investment income for Q3 2025 was $138.7 million, and the full-year 2025 expectation was $420 million.

Here's a quick look at how the segments stacked up in Q3 2025:

Segment	% of 2024 Total NPW (Approx.)	Q3 2025 Combined Ratio	Q3 2025 Renewal Pure Price	Q3 2025 Retention
Standard Commercial Lines	79%	101.1%	8.9%	82%
Excess & Surplus (E&S) Lines	12%	76.2%	8.3%	N/A
Standard Personal Lines	9%	110.1%	16.9%	79%

Robust coverage options for complex Excess & Surplus (E&S) risks

The E&S segment is a clear value driver, offering coverage where standard markets won't tread. This segment is showing strong growth and relative profitability. For the second quarter of 2025, E&S premiums increased 9% year-over-year, supported by average renewal pure price increases of 9.3%. The Q2 2025 combined ratio for E&S was 89.8%, which was 4.8 points better than the prior year. In Q3 2025, this segment maintained a strong combined ratio of 76.2%, while premiums earned grew 20.6% year-over-year for that quarter.

Stability and financial security backed by an A+ AM Best rating

Financial security is a core promise, and the ratings confirm this. As of December 4, 2025, AM Best affirmed the Financial Strength Rating (FSR) of A+ (Superior) for the pooled insurance company members of Selective Insurance Group. The Long-Term Issuer Credit Ratings (Long-Term ICR) for these members were affirmed at "aa-" (Superior), with a stable outlook. This assessment reflects the group's balance sheet strength, which AM Best assesses as strongest. This strength is supported by the strongest level of risk-adjusted capitalization, as measured by Best's Capital Adequacy Ratio (BCAR).

Specialized risk management services for businesses

For commercial clients, the value proposition extends beyond the policy itself. Selective's underwriting results have historically benefited from a low- to medium-hazard business mix and a conservative underwriting philosophy. The group continues to implement various underwriting initiatives and targeted rate increases across its book of business to manage risk effectively.

• The group is a servicing carrier in the National Flood Insurance Program's "Write-Your-Own" program.
• General Liability pricing in Standard Commercial Lines accelerated to 12.0% in Q1 2025, up from 6.5% a year prior.
• The company has a history of underwriting profitability, with results favorable to the commercial casualty composite over five-year and 10-year averages.

Finance: draft 13-week cash view by Friday.

Selective Insurance Group, Inc. (SIGI) - Canvas Business Model: Customer Relationships

You're looking at how Selective Insurance Group, Inc. (SIGI) manages its connections with the people who buy and sell its policies as of late 2025. The core of their approach is built around their distribution network and a disciplined focus on the quality of the business they keep.

High-touch, collaborative relationship with independent agents

Selective Insurance Group sells its commercial and personal insurance products almost entirely through independent agents. This distribution model relies on a close, working relationship with these selected agencies, which is a key part of their favorable business profile. The company is actively working to deepen these ties, for instance, by continuing to expand its Standard Commercial Lines market share by increasing its share towards a 12% target of its agents' premiums.

Dedicated field model for localized underwriting and claims support

The company emphasizes a unique operating model that includes a strong focus on servicing its franchise distribution partners through a local presence. This local touch, supported by technology, is how they deliver the high-touch service expected by their agents and, by extension, their policyholders. While specific 2025 field staff metrics aren't public, the strategy centers on this localized support for underwriting and claims, which is crucial for managing risk in specific geographies.

Focus on profitable retention over pure volume growth

Selective Insurance Group management has been clear that emphasizing improving underwriting margins and tempering the top line in the current environment is prudent. This is a definite pivot toward profitable retention. You can see this in the Standard Personal Lines segment, where premiums declined 5% in the second quarter of 2025 as part of deliberate profit improvement actions. The company is willing to shrink where necessary to achieve better underwriting results, as evidenced by the Q1 2025 new business volume falling 58%.

Here's a quick look at how retention rates compare across the major lines through the first half of 2025:

Segment	Q2 2025 Renewal Retention	Q1 2025 Renewal Retention	Q2 2025 Renewal Pure Price
Standard Personal Lines	79%	75%	19.0%
Standard Commercial Lines	83%	85%	8.9%

The overall GAAP combined ratio improved significantly to 100.2% in Q2 2025 from 116.1% in Q2 2024, showing these disciplined actions are working to improve underwriting profitability.

Digital self-service via the Selective Mobile App

The company continues to enhance its customer servicing capabilities, which it views as a differentiator. This includes the adoption of digital services, such as the award-winning MySelective mobile app. The focus is on using technology to enhance both underwriting and servicing capabilities for their agents and customers.

The digital self-service tools support the following customer actions:

• Pay My Bill
• Report a Claim
• Find an Insurance Agent

Personalized service for the mass-affluent Personal Lines segment

Selective Insurance Group is strategically repositioning its Standard Personal Lines business, which accounted for 9% of total 2024 net premiums written (NPW), towards the mass-affluent market. This move leverages their strong coverage and service capabilities for this specific demographic. The focus on target business within Personal Lines is showing traction; in Q2 2025, target business grew 16% in the quarter, with nearly all new business falling into this mass-affluent category. The renewal pure price for this segment in Q2 2025 was 19%, reflecting the need to price adequately for this higher-limit profile.

Finance: draft 13-week cash view by Friday.

Selective Insurance Group, Inc. (SIGI) - Canvas Business Model: Channels

You're mapping out how Selective Insurance Group, Inc. gets its products into customers' hands, which is really the engine of their revenue stream. Their approach is definitely a blend of traditional, relationship-based sales and modern digital tools.

Exclusive network of independent insurance agents (primary channel)

The core of Selective Insurance Group, Inc.'s distribution remains its exclusive network of independent insurance agents across the United States. This is how they deliver their standard commercial, standard personal, and specialty insurance coverages. The company actively manages and grows this network, viewing the close working relationship with these selected agencies as a key part of its favorable business profile. For instance, in 2024, the existing partners and agencies increased by 200 for developing the commercial insurance portfolio. Then, during the first quarter of 2025, 30 new agencies partnered with Selective Insurance Group, Inc. to expand their footprint. This focus on agency relationships supports their 'High-Touch' component of their operating model.

The breakdown of Net Premiums Written (NPW) by segment, which flows through these channels, gives you a sense of where the volume is concentrated:

• Standard Commercial Lines: 79% of total 2024 NPW
• Excess and Surplus Lines: 12% of total 2024 NPW
• Standard Personal Lines: 9% of total 2024 NPW

Here's a quick look at the scale of their distribution footprint:

Channel Metric	Value (as of late 2025)	Source Period
New Agencies Added	30	Q1 2025
Existing Agency Growth	200 agencies added	2024
NFIP WYO Carrier Rank	Fourth-largest	As of 2025
NFIP States Served	50 states	As of 2025
Standard Commercial Lines NPW Share	79%	2024
Excess & Surplus Lines NPW Share	12%	2024

Direct digital platforms for policyholders (e.g., mobile app)

Selective Insurance Group, Inc. supports its policyholders with technology-driven solutions, which is the 'High-Tech' part of their model. Policyholders can personalize their experience using the MySelective online account and the associated mobile app, which is available on the Apple App Store and Google Play Store. Users get 24/7 access to convenient account management features. This includes access to the Risk Management Center, which is a unique perk for MySelective users. For their flood business, customers use MySelectiveFlood.com to manage claims, review policy details, and pay premiums.

Field underwriting and claims personnel embedded regionally

The 'High-Touch' aspect is delivered through their field personnel. Selective Insurance Group, Inc. maintains a local presence to service its franchise distribution partners and customers. While I don't have a precise headcount for field underwriting and claims staff as of late 2025, the strategy relies on this local embedding to complement the technology-driven servicing capabilities. This structure is designed to offer expert advice and responsive claims processing.

Selective's corporate website and digital marketing efforts

The corporate website, Selective.com, acts as a central hub for investor relations, where press releases and financial supplements are posted, and conference calls are webcast live. The availability of their mobile app on major platforms suggests a digital marketing push to drive adoption of these self-service tools. The company is also integrating artificial intelligence to improve underwriting and claims management processes, which indirectly affects the digital experience offered to agents and customers.

National Flood Insurance Program (NFIP) distribution

Selective Insurance Group, Inc. is a servicing carrier in the "Write-Your-Own" (WYO) program of the National Flood Insurance Program, which is administered by the Federal Emergency Management Agency (FEMA). Selective was one of the first companies to join this WYO program back in 1984, and as of 2025, they are the fourth-largest NFIP WYO carrier. They offer structure and contents coverage for both homes and businesses in all 50 states. The maximum coverage limits Congress currently authorizes for an NFIP policy include building coverage up to $250,000 for one- to four-family residential properties, and contents coverage up to $100,000.

Finance: draft 13-week cash view by Friday.

Selective Insurance Group, Inc. (SIGI) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Selective Insurance Group, Inc. (SIGI) as of the first quarter of 2025. This breakdown shows where the premium dollars are coming from right now, which is key to understanding their current strategy.

The customer base is clearly weighted toward commercial risks, but the strategic repositioning in Personal Lines and the growth in specialty lines are important dynamics to watch.

Here's a look at the segment distribution based on Q1 2025 Net Premiums Written (NPW) data:

Customer Segment	Q1 2025 NPW Share	Q1 2025 NPW Growth (YoY)	Key Pricing Metric (Renewal Pure Price)	Q1 2025 Combined Ratio
Standard Commercial Lines	81%	8%	9.1%	96.4%
Excess & Surplus (E&S) Lines	12%	20%	8.7% (Average Renewal Pure Price)	92.5%
Standard Personal Lines	7%	-12% (Deliberate Contraction)	24.1% (Renewal Pure Price)	98.0%

The Standard Commercial Lines segment remains the bedrock, accounting for 81% of NPW in Q1 2025, with a solid 8% premium growth for the quarter. Within this, General Liability saw pricing accelerate further to 12.0%. Retention held steady at 85%.

The Excess & Surplus (E&S) Lines segment is clearly a growth engine, with NPW increasing by 20% in Q1 2025. This segment is focused on hard-to-place or unique risks, and it delivered a strong combined ratio of 92.5% in the quarter.

For Standard Personal Lines, the customer base is undergoing a deliberate change. Premiums shrank by 12% in Q1 2025 as the company focused on profit improvement actions, including focusing on growth only in states where adequate rates were approved. This strategic shift targets the mass-affluent market, building an increased limit profile. The renewal pure price in this segment was high at 24.1%.

Regarding geographic reach, which defines where these segments can be served, Selective Insurance Group has been expanding its Commercial Lines footprint. As of mid-2025, Commercial Lines operations reached 27 states, including recent additions in the Southwest (Arizona, Colorado, Utah) and New Hampshire. To be fair, one of its subsidiaries, Mesa Underwriters Specialty Insurance Company, is licensed across All 50 states and the District of Columbia.

The focus on specific types of commercial entities is visible across the lines of business:

• Small to mid-sized commercial businesses are a key target, particularly within the E&S segment, which focuses on opportunistic growth for risks not available through standard insurers.
• Public entities and governmental organizations are served, in part, through Selective being a servicing carrier in the "Write-Your-Own" program of the National Flood Insurance Program (NFIP) administered by FEMA.

The company's overall renewal pure pricing across all segments in Q1 2025 was 10.3%. Finance: draft 13-week cash view by Friday.

Selective Insurance Group, Inc. (SIGI) - Canvas Business Model: Cost Structure

You're looking at the cost side of Selective Insurance Group, Inc. (SIGI) operations as of late 2025. This is where the premiums collected go, and honestly, it's dominated by claims.

Loss and Loss Adjustment Expenses (LAE) are the largest cost component. This is the core cost of insurance-paying out claims and the costs associated with handling them. While the exact dollar amount for total LAE isn't explicitly broken out separate from the combined ratio components, the loss ratio drives the whole picture. For instance, in the second quarter of 2025, the GAAP combined ratio hit 100.2%, which means losses and expenses equaled earned premium for that quarter.

The full-year 2025 expectation for the GAAP combined ratio was initially set between 96% and 97%, but this was later updated to a range of 97% to 98% following Q2 results, signaling continued pressure on loss costs.

The cost structure is clearly visible when you break down the combined ratio performance across the first half of 2025:

Metric	Q1 2025 Actual	Q2 2025 Actual	Full-Year 2025 Guidance (Updated)
GAAP Combined Ratio	96.1%	100.2%	97% to 98%
Catastrophe Losses (points)	3.7 points	6.7 points	6 points
Prior Year Casualty Reserve Development (points)	0.4 points (unfavorable)	3.8 points (unfavorable, or $45 million)	Assumes no further development (based on Q2 update)
Underlying Combined Ratio (Year-to-Date)	N/A	90.8%	90% to 91% (Q1 guidance)

Underwriting expenses, including agent commissions and salaries, make up the remainder of the combined ratio after losses. These are the costs of doing business-paying the agents who sell the policies and the staff who manage the operations. While specific dollar figures for total underwriting expenses aren't provided, the company's focus on pricing actions, like achieving a 10.3% total renewal pure price increase in Q1 2025, is a direct countermeasure to rising loss costs and expense inflation.

Catastrophe losses are a significant, though volatile, cost driver. The full-year 2025 expectation is set at 6 points of the combined ratio. This was exceeded in Q2 2025, where catastrophe losses accounted for 6.7 points of the 100.2% combined ratio. To be fair, Q1 2025 saw lower catastrophe losses at 3.7 points.

The company is actively managing its balance sheet, which impacts its fixed costs. In February 2025, Selective Insurance Group closed an offering of $400 million aggregate principal amount of its 5.900% Senior Notes due 2035. This issuance increased the debt-to-capital ratio to approximately 22% from 14% before the offering.

Interest expense on senior notes is a fixed financing cost. An analyst estimate for the full-year 2025 pre-tax interest expense, which would include the cost of the new notes, projected this cost to be $38.3 million. This is separate from the 'Other Expenses' estimate of $30 million in the same projection.

Regarding technology and system modernization investments, specific financial figures detailing the spend for 2025 were not explicitly itemized within the reported Q1 and Q2 2025 financial summaries found. The company does mention its unique operating model and franchise value distribution as enablers for its strategy.

• The Q1 2025 results showed net investment income of $96 million after-tax.
• The full-year 2025 after-tax net investment income guidance was reiterated at $405 million in Q1, later increased to $415 million in Q2.
• The expected effective tax rate for 2025 is approximately 21.5%.

Finance: draft 13-week cash view by Friday.

Selective Insurance Group, Inc. (SIGI) - Canvas Business Model: Revenue Streams

The revenue generation for Selective Insurance Group, Inc. is fundamentally driven by its core insurance operations, supplemented by income from its investment portfolio. You see this mix reflected clearly in the recent financial reporting.

Net Premiums Written (NPW) showed solid top-line momentum early in the year. For the first quarter of 2025, NPW increased by 7% year-over-year, reaching a total of $1.24 billion. This growth was not uniform across all segments, as the company actively managed certain lines for profitability.

Here is a snapshot of the Net Premiums Written growth by line for Q1 2025:

Line of Business	Q1 2025 NPW Growth (YoY)	Segment Share (Approx. Q1 2025 NPW)
Excess and Surplus Lines	20%	12%
Standard Commercial Lines	8%	81%
Standard Personal Lines	-12%	7%

Net Premiums Earned (NPE) for the first quarter of 2025 rose 10% year-over-year, totaling $1.2 billion. This earned premium base comes from the Commercial, Personal, and Excess and Surplus (E&S) lines that Selective underwrites.

Underwriting profit is a key component, directly tied to the combined ratio. In the first quarter of 2025, underwriting income reached $36.1 million. For the full year 2025, Selective Insurance Group, Inc. is targeting a GAAP combined ratio in the range of 97% to 98%, an update from the initial guidance of 96% to 97%.

Investment income provides a crucial, stable revenue stream. The latest guidance for after-tax net investment income for the full year 2025 has been reiterated and then increased to $415 million, up from the initial guidance of $405 million. For context, the after-tax net investment income in Q1 2025 was $96 million, and in Q2 2025 it was $101 million.

Beyond direct premiums and investments, Selective Insurance Group, Inc. also generates revenue through administrative services. The company offers flood insurance through the National Flood Insurance Program's Write Your Own Program, which involves administration fees.

• Full-year 2025 After-tax Net Investment Income Guidance: $415 million.
• FY2025 Targeted GAAP Combined Ratio: 97% to 98%.
• Q1 2025 Underwriting Income: $36.1 million.
• Q1 2025 Net Premiums Written: $1.24 billion.