Telefônica Brasil S.A. (VIV): ANSOFF Matrix Analysis [Jan-2025 Mise à jour]

Dans le paysage dynamique des télécommunications brésiliennes, Telefônica Brasil S.A. (VIV) se positionne stratégiquement pour une croissance transformatrice à travers plusieurs dimensions. En tirant parti d'une approche complète de la matrice ANSOFF, la société est sur le point de révolutionner sa présence sur le marché grâce à des stratégies innovantes qui couvrent la pénétration du marché, le développement, l'évolution des produits et la diversification audacieuse. De l'expansion de la couverture du réseau dans les régions éloignées aux services numériques pionniers et à l'exploration des technologies de pointe, Telefônica Brasil ne s'adapte pas seulement à l'écosystème des télécommunications - il est activement de le remodeler avec Initiatives stratégiques à 360 degrés Cette promesse de redéfinir la connectivité et les expériences numériques pour les consommateurs et les entreprises brésiliens.

Telefônica Brasil S.A. (VIV) - Matrice Ansoff: pénétration du marché

Développez les offres de forfaits à large bande mobile et fibre avec des prix compétitifs

Au quatrième trimestre 2022, Telefônica Brasil a rapporté 95,3 millions d'utilisateurs mobiles et 22,2 millions de clients à large bande. La part de marché mobile de l'entreprise au Brésil était de 33,2%. Les revenus moyens par utilisateur (ARPU) ont atteint 28,50 R $ pour les services mobiles.

Mettre en œuvre des campagnes de marketing ciblées pour accroître la fidélité des clients

Telefônica Brasil a investi 1,2 milliard de rands de R dans le marketing et les ventes en 2022. Le taux de rétention de la clientèle était de 84,3%, avec un score de promoteur net (NPS) de 52.

• Investissement en marketing: 1,2 milliard de dollars R
• Taux de rétention de la clientèle: 84,3%
• Score de promoteur net: 52

Développer des plans mobiles et Internet personnalisés pour différents segments de consommateurs

La société a offert 17 configurations de plan mobiles distinctes. Le segment prépayé représentait 43,7% du total des utilisateurs mobiles, tandis que le segment postpayé représentait 56,3%.

Améliorer la qualité du service client pour réduire le désabonnement et attirer de nouveaux abonnés

Le taux de désabonnement des clients était de 2,1% par mois. L'entreprise a maintenu une équipe de service client de 8 500 représentants à travers le Brésil.

Introduire des plans mobiles prépayés et postpayés flexibles avec des packages de données attrayants

La consommation de données par utilisateur mobile était en moyenne de 12,5 Go par mois. La couverture du réseau 4G a atteint 95,3% de la population brésilienne. Les prix moyens du package de données étaient de 29,90 R $ par mois.

• Consommation de données mensuelles moyennes: 12,5 Go
• Couverture du réseau 4G: 95,3%
• Prix ​​moyen du package de données: 29,90 R $ R

Telefônica Brasil S.A. (VIV) - Matrice Ansoff: développement du marché

Développez la couverture du réseau dans les régions rurales et éloignées mal desservies du Brésil

En 2022, Telefônica Brasil a investi 6,8 milliards de R $ dans l'expansion des infrastructures de réseau, ciblant 1 500 municipalités avec une connectivité limitée. La société a augmenté la couverture rurale de 22% par rapport à l'année précédente.

Cible des centres urbains émergents et des villes de taille moyenne

Telefônica Brasil a identifié 127 villes de taille moyenne avec un potentiel de développement d'infrastructures de télécommunications. L'entreprise prévoyait d'investir 2,3 milliards de RS dans ces centres urbains au cours de 2022-2023.

• Population moyenne des villes ciblées: 150 000 à 300 000
• Nouveaux abonnés mobiles projetés: 480 000
• Augmentation attendue des revenus: 350 millions de R $ par an

Développer des partenariats stratégiques avec les fournisseurs de services Internet locaux

En 2022, Telefônica Brasil a établi 43 accords de partenariat avec les fournisseurs de services Internet locaux, élargissant la portée du réseau dans 86 municipalités.

Créer des packages mobiles et Internet spécifiques à la région

Telefônica Brasil a lancé 12 packages mobiles et Internet spécifiques à la région en 2022, ciblant des segments de marché uniques avec des prix personnalisés.

• Prix ​​moyen du package: 49,90 R $
• Nouvelle acquisition d'abonnés: 215 000
• Revenus des forfaits spécifiques à la région: 128 millions de dollars

Investissez dans une infrastructure 5G pour attirer les clients

En 2022, Telefônica Brasil a investi 4,5 milliards de R $ dans une infrastructure 5G, couvrant 63 villes avec des capacités de réseau avancées.

Telefônica Brasil S.A. (VIV) - Matrice Ansoff: développement de produits

Lancez les services numériques intégrés et les plateformes de divertissement

Telefônica Brasil a investi 2,4 milliards de R $ dans des initiatives de transformation numérique en 2022. La société a signalé 27,6 millions d'utilisateurs numériques sur ses plateformes d'ici le quatrième trimestre 2022.

Développer des solutions de cybersécurité avancées pour les clients d'entreprise et résidentiels

Les solutions de cybersécurité ont généré 780 millions de RS de revenus pour Telefônica Brasil en 2022. Le segment du marché de la cybersécurité de l'entreprise a augmenté de 18,3% en glissement annuel.

• Package de cybersécurité d'entreprise à partir de 2 500 R $ par mois
• Ensemble de cybersécurité résidentielle au prix de 49,90 R $ par mois

Créer des packages de connectivité IoT (Internet des objets)

Telefônica Brasil a connecté 12,4 millions de dispositifs IoT en 2022. Les revenus de l'IoT ont atteint 1,1 milliard de rands, ce qui représente 7,2% du total des revenus de télécommunications.

Introduire les outils de service client et de gestion des réseaux alimentés par l'IA

L'implémentation de l'IA a réduit le temps de réponse du service client de 42%. L'optimisation des réseaux axée sur l'IA a permis à 156 millions de rands de R de coûts opérationnels en 2022.

Développer des applications mobiles innovantes avec des fonctionnalités d'expérience numérique améliorées

L'application mobile Vivo a atteint 15,2 millions d'utilisateurs mensuels actifs en 2022. Les transactions en libre-service numériques ont augmenté de 34% via des plateformes mobiles.

Telefônica Brasil S.A. (VIV) - Matrice Ansoff: diversification

Services financiers numériques et plateformes de paiement mobile

Telefônica Brasil a investi 1,2 milliard de RS dans les services financiers numériques en 2022. La plate-forme de paiement Vivo a traité 45 millions de transactions au quatrième trimestre 2022, avec une croissance de 32% en glissement annuel.

Cloud Computing et transformation numérique d'entreprise

Telefônica Brasil a généré 780 millions de R $ à partir des services cloud en 2022. Les solutions de transformation numérique d'entreprise ont augmenté de 42% par rapport à 2021.

• Services d'infrastructure cloud Revenus: 450 millions de R $
• Entreprise Digital Solutions Revenue: 330 millions de dollars
• Investissement total de transformation numérique de l'entreprise: 220 millions de rands

Technologie éducative et connectivité d'apprentissage à distance

Telefônica Brasil a soutenu 1 200 établissements d'enseignement avec des solutions de connectivité numérique en 2022.

Smart City Infrastructure and Telecommunications Consulting

Telefônica Brasil a déployé Smart City Solutions dans 18 municipalités en 2022, investissant 150 millions de RS dans des projets d'infrastructure.

• Projets de ville intelligente: 18 municipalités
• Investissement total d'infrastructure: 150 millions de R $
• Points de terminaison de la connectivité IoT: 250 000

Technologie de santé numérique et connectivité de télémédecine

Telefônica Brasil a soutenu 350 établissements de santé avec des solutions de connectivité de télémédecine en 2022.

Telefônica Brasil S.A. (VIV) - Ansoff Matrix: Market Penetration

You're looking at how Telefônica Brasil S.A. (VIV), operating as Vivo, is digging deeper into its existing customer base to drive revenue growth. This is all about maximizing the value from the millions of customers you already have connections with across Brazil.

Aggressively bundling mobile and fiber plans to reduce churn is clearly working. The Vivo Total convergent offering saw its subscriber base grow by 52.7% year-over-year. This bundling is deep into the fiber base, with near 62% of the fiber customers now being convergent. For these sticky customers, churn is as low as 0.7%, and the average gross ARPU (Average Revenue Per User) for a Vivo Total customer hits R$230. Furthermore, 85.1% of new FTTH (Fiber-to-the-Home) sales in stores now include a mobile bundle. This strategy is key to locking in customers.

Increasing 5G adoption in major cities like São Paulo and Rio de Janeiro is a major focus for market penetration. As of the third quarter of 2025, the 5G customer base expanded to 21.4 million subscribers. That's more than 21 million customers benefiting from the service. The network itself is being recognized, having been named the fastest in the world by OpenSignal for the second consecutive year. Coverage has aggressively expanded to 683 municipalities.

Loyalty discounts and plan structuring are clearly aimed at migrating prepaid users to higher-ARPU postpaid plans. Postpaid accesses grew by 7.3% year-over-year, reaching approximately 50 million customers, which now makes up 68% of the total mobile base. This segment added over 1,000 thousand (or 1 million) net additions in Q3 alone. The success of this migration is evident in the mobile ARPU, which reached a record R$31.5, a 3.9% increase year-on-year. Conversely, prepaid service revenue was down 7.6% year-over-year, showing the shift in revenue mix. Postpaid service revenue, however, grew by 8.0% to R$8.4 billion.

Targeting competitors' fixed-broadband customers with superior FTTH speeds is driving growth in the fixed segment. Telefônica Brasil S.A. (VIV) ended Q3 2025 with 7.6 million homes and businesses connected to fiber, a 12.7% year-over-year increase. The total FTTH footprint passed 30.5 million homes, up 7.6% year-over-year. Fiber revenue grew by 10.6% to R$2.0 billion. The fiber churn rate is also a competitive advantage, standing at a low 1.46% for the fifth consecutive quarter of reduction.

Running promotional campaigns to boost data usage on existing mobile base is supported by the ARPU increase despite competitive pricing pressures. The overall mobile ARPU growth of 3.9% to R$31.5 suggests successful upselling of data packages or higher-tier plans. The total mobile service revenue grew by 5.5% year-over-year, reaching R$9.7 billion.

Here are some key operational metrics from the third quarter of 2025:

The success in retaining and growing the high-value base is reflected in the overall access numbers:

• Total accesses reached 116.6 million accesses, a 1.2% increase from the previous year.
• Postpaid accesses now represent 68% of the total mobile base.
• The company recorded its highest-ever postpaid net additions, surpassing 1 million in the quarter.
• Revenue from Corporate Data, ICT, and Digital Services grew by 22.8% year-over-year to R$1.0 billion in the quarter.
• Capex for the quarter totaled R$2.6 billion, mainly for 5G and fiber expansion.

Finance: review the Q4 2025 budget allocation for in-store migration incentives by end of month.

Telefônica Brasil S.A. (VIV) - Ansoff Matrix: Market Development

Expand FTTH network coverage into smaller, underserved Brazilian municipalities.

The fiber footprint reached a total of 30.5 million homes nationwide as of Q3 2025. Over the last 12 months leading up to Q3 2025, over 2.2 million new homes were passed. In Q3 2025, the number of connected FTTH homes stood at 7.6 million, marking a 12.7% year-over-year increase. For the first quarter of 2025, the company reported 29.6 million homes passed, an increase of 10.5% year-on-year, with 7.2 million FTTH clients, up 12.9%.

• FTTH Homes Passed (Q1 2025): 29.6 million.
• FTTH Homes Passed (Q3 2025): 30.5 million.
• FTTH Connected Homes YoY Growth (Q3 2025): 12.7%.

Target the B2B segment in new regions with tailored cloud and IoT solutions.

Digital B2B revenues, which include cybersecurity, cloud services, IoT, and digital solutions, grew by 34.2% to reach R$5.06 billion in Q3 2025. Total B2B revenues climbed by 15.0% to R$13.16 billion in the same period. In the twelve months ending June 30, 2025, Vivo reported B2B revenue of BRL 4.8bn, a 31.3% increase year-over-year. A landmark IoT contract was closed for BRL 3.8bn (€600m) to deploy approximately 4.4 million smart meters over four years. Data, ICT, and digital services growth was 22.8% year-over-year in Q3 2025.

Launch specific, low-cost mobile plans for the unbanked population in the North/Northeast.

Total mobile accesses reached approximately 103 million connections in Q3 2025. Postpaid customers reached 50 million, representing 68% of the total mobile customer base. Mobile service revenues grew 5.5% year-over-year in Q3 2025. For related digital services, financial services (Vivo Seguros) counted with 600,000 insured devices, a 42% growth year-over-year, with plans starting at 17.90 reais per month.

• Total Mobile Accesses (Q3 2025): 103 million.
• Postpaid Customer Base Share (Q3 2025): 68%.
• Postpaid ARPU (Q3 2025): BRL 31.5.

Partner with regional ISPs to offer Vivo's digital services nationally.

Telefônica Brasil now owns a 75% stake in FiBrasil, following an investment of R$850 million ($152 million). The company's ecosystem business, which includes digital services, accounted for over 10% of total revenue by the end of 2024, demonstrating growth rates of more than 20% annually in 2024.

Focus on connecting agribusiness (AgriTech) in rural areas with specialized 4G/5G.

Only 19% of the land available for agricultural use in Brazil has 4G or 5G coverage. Telefônica|Vivo is one of between 30 and 35 providers engaged in agribusiness activities. A partnership with UISA involved the construction and operation of seven 4G towers to improve coverage at the Guanabara farm in Mato Grosso state. This contract included the activation of Narrowband IoT (NB-IoT) and LTE-for-Machines (LTE-M) technology, with the supply of more than IoT 300 devices. A precision farming project utilizes the rural 5G network on the 700Mhz band.

• Ag Land with 4G/5G Coverage: 19%.
• 4G Towers Deployed (UISA Farm): seven.
• IoT Devices Supplied (UISA Farm): more than 300.

Telefônica Brasil S.A. (VIV) - Ansoff Matrix: Product Development

You're looking at how Telefônica Brasil S.A. (VIV) can grow by introducing new products to its existing customer base, which is the core of Product Development in the Ansoff Matrix. The company is already seeing strong momentum here; for instance, Data, ICT, and digital services revenue grew by an impressive 22.8% year-over-year in the third quarter of 2025.

For mobile financial services, you see the foundation already laid with offerings like Vivo Pay and Vivo Money, which fall under the broader digital services umbrella. The strategic intent is clear, as Telefônica Brasil is actively searching for acquisitions in value-added services, including fintechs, to enhance this offering. This push into FinTech is designed to capture more of the existing customer's wallet share beyond connectivity.

Developing new digital health and education subscriptions via the Vivo App is a clear path. The existing health service, Vale Saúde Sempre, already serves around 450,000 subscriptions as of Q3 2025, marking a 27% year-over-year increase. This existing base provides a ready audience for new, integrated education or wellness packages delivered through the primary application interface.

Launching advanced cybersecurity and cloud storage packages for small businesses directly targets the B2B segment where growth is already explosive. Digital B2B revenues, which include cloud and cybersecurity services, saw a 40% growth rate in Q3 2025. This shows a strong appetite for these specific, higher-value digital tools among enterprise clients.

Smart home (IoT) device installation and monitoring services fit perfectly into the existing digital services growth narrative. The overall B2B digital revenue growth of 40% in Q3 2025 encompasses IoT. A concrete example of this is the strategic partnership with Sabesp, involving the deployment of 4.4 million smart water meters, demonstrating Telefônica Brasil's capability in large-scale IoT deployment and monitoring.

Creating a premium, ad-free streaming video aggregator service is an evolution of current entertainment offerings. While the Vivo Play platform saw a 22% subscriber increase in 2024, moving to a premium, ad-free aggregator model targets the high-value, converged customer. These converged customers, often on the Vivo Total plan, already show a high cross-ARPU of R$230 per month, suggesting willingness to pay for superior content bundles.

Here's a snapshot of the existing digital service performance that underpins the Product Development strategy:

The focus for new product development centers on deepening engagement with the existing base, particularly through convergence. You can see the success of this approach in the Vivo Total plan adoption, which grew 52.7% year-over-year in Q3 2025.

The key product development thrusts are:

• Migrate more mobile customers to the Vivo Total plan, where cross-ARPU is R$230 per month.
• Expand the digital wallet ecosystem by integrating new fintech capabilities.
• Scale health and education subscriptions beyond the current 450,000 health users.
• Develop premium content tiers for streaming to capture more of the high-ARPU base.
• Leverage the 40% growth in B2B digital services for new cybersecurity modules.

The company's total revenue in Q3 2025 was R$14.95 billion, up 6.5% year-over-year, showing that new product revenue streams are contributing meaningfully to overall top-line expansion.

Finance: draft 13-week cash view by Friday.

Telefônica Brasil S.A. (VIV) - Ansoff Matrix: Diversification

You're looking at how Telefônica Brasil S.A. (VIV) is moving beyond core connectivity, which is a classic diversification play. This isn't just about adding a few features; it's about building entirely new revenue pillars.

Acquire a regional technology company in a neighboring Latin American country (e.g., Argentina, Chile).

While direct data on a new acquisition in Argentina or Chile for 2025 isn't public, Telefônica Brasil's parent company has been actively exiting several Latin American markets, which frees up capital and focus for strategic, targeted moves. For instance, the parent group agreed to offload Telefónica Argentina and has secured deals for exits in Colombia, Ecuador, and Uruguay. This regional restructuring suggests a pivot toward high-growth, controlled investments, rather than broad market presence.

Invest in renewable energy infrastructure projects for self-consumption, then sell surplus.

Telefônica Brasil is aligning with the broader Telefónica Group's sustainability goals, which target net-zero emissions in main markets by 2025. A prior strategic move involved a partnership to operate four solar photovoltaic plants authorized to generate up to 200-megawatts of renewable electricity, with the explicit plan to sell any surplus on the open market. This demonstrates a clear path for energy self-sufficiency and potential energy trading revenue streams.

Establish a venture capital arm to fund and integrate Brazilian B2B SaaS startups.

The Corporate Venture Capital (CVC) arm, Vivo Ventures, is actively deploying capital. In September 2025, Vivo Ventures made its largest check ever, a R$35 million transaction, investing in Asaas, a financial solutions platform for SMEs. Furthermore, Vivo Ventures reorganized its stake in Vivae Educação Digital S.A., contributing shares valued at R$17,375,359.36 to its investment fund. Vivo Ventures started in April 2022 with R$320 million in committed capital. The goal is clear: offer Vivo products to Asaas's over 220,000 customers and offer Asaas's services to Vivo's 1.7 million small and medium-sized businesses.

Offer global B2B connectivity and data center services outside of Latin America.

The focus on B2B is strong, though specific global revenue outside Latin America isn't broken out. However, the growth in the B2B segment shows momentum. Over the last twelve months ending Q3 2025, B2B revenues hit BRL 13.2 billion, marking a 15% year-over-year increase. The digital component is outpacing this, with Digital B2B growing 34.2% in the same period. In Q2 2025, Digital B2B grew 31.3% and represented 8.2% of total revenues. This segment's growth rate in Q2 2025 was 13.3% year-over-year.

Develop a new, non-telecom digital advertising platform leveraging user data.

While a specific advertising platform revenue number isn't isolated, the 'New Businesses' segment is a key indicator of this diversification. In Q1 2025, this segment grew 18.6% year-over-year to BRL 1.7 billion, making up 3% of total revenues. By the LTM ending Q3 2025, New Businesses accounted for 11.7% of total revenues, up two percentage points year-over-year. This segment also includes the recent acquisition of i2GO for up to BRL 80 million on March 21, 2025, reinforcing presence in the accessories market.

Here's a quick look at the financial scale supporting these diversification efforts as of the latest reports:

The growth in these non-core areas is supported by strong underlying financial health:

• Postpaid customers grew 7.7% to over 67 million in Q1 2025.
• Fiber subscribers increased by 12.9% year-on-year in Q1 2025.
• Net Income for the first nine months of 2025 reached BRL 4.3 billion.
• The company declared an additional BRL 2.7 billion in Interest on Capital to be paid before April 2026.
• CapEx to revenues ratio declined to 15.7% in the first nine months of 2025.

What this estimate hides is the exact profitability of the new digital advertising platform versus the cost of integrating the i2GO acquisition. Finance: draft 13-week cash view by Friday.