PPL Corporation (PPL): Modelo de Negócios Canvas [Jan-2025 Atualizado]

No cenário dinâmico da provisão de energia, a PPL Corporation surge como uma potência estratégica, elaborando meticulosamente seu modelo de negócios para navegar no complexo terreno da geração, distribuição e inovação sustentável. Com uma abordagem abrangente que combina perfeitamente a geração de energia tradicional com tecnologias renováveis ​​de ponta, o modelo de negócios da PPL revela uma estratégia multifacetada projetada para atender às demandas em evolução dos consumidores de energia residencial, comercial e industrial. Desde a infraestrutura avançada de grade até o envolvimento personalizado do cliente, essa exploração revelará os intrincados mecanismos que impulsionam o sucesso do PPL no ecossistema de energia sempre transformador.

PPL Corporation (PPL) - Modelo de Negócios: Principais Parcerias

Empresas de serviços públicos e distribuidores regionais de eletricidade

A PPL Corporation colabora com vários parceiros regionais de distribuição de eletricidade em seus territórios operacionais:

Região	Parceiros de distribuição	Área de serviço
Pensilvânia	Utilitários elétricos de PPL	66.000 milhas quadradas
Kentucky	Louisville Gas and Electric	28 municípios
Reino Unido	Distribuição de energia ocidental	29.000 quilômetros quadrados

Provedores de tecnologia de energia renovável

A estratégia de parceria de energia renovável da PPL inclui:

• Vestas Wind Systems A/S para tecnologia de turbina eólica
• Primeira solar para instalações de painéis fotovoltaicos
• General Electric para soluções de armazenamento de energia em escala de grade

Agências regulatórias do governo

Agência	Jurisdição regulatória	Foco de conformidade
Comissão de Utilidade Pública da Pensilvânia	Regulamentação em nível estadual	Preços e infraestrutura de eletricidade
Comissão de Serviço Público de Kentucky	Regulamentação em nível estadual	Padrões de serviço de utilitário
Comissão Federal de Regulamentação de Energia	Supervisão em nível federal	Transmissão interestadual de eletricidade

Fabricantes de equipamentos e fornecedores

As parcerias de equipamentos críticos da PPL incluem:

• Siemens para infraestrutura de transmissão
• ABB para componentes de grade elétrica
• Schneider Electric for Smart Grid Technologies

Organizações ambientais e de sustentabilidade

Organização	Foco em parceria	Iniciativas colaborativas
World Wildlife Fund	Estratégias de redução de carbono	Desenvolvimento de energia renovável
Fundo de Defesa Ambiental	Redução de emissões	Transição de energia limpa
Grupo de energia limpa	Infraestrutura sustentável	Modernização da grade

PPL Corporation (PPL) - Modelo de Negócios: Atividades -chave

Geração de energia elétrica e transmissão

A PPL Corporation gera aproximadamente 19.700 megawatts de eletricidade em várias regiões. A infraestrutura de transmissão abrange 51.000 milhas de circuito.

Tipo de geração	Capacidade (MW)	Percentagem
Gás natural	10,300	52.3%
Carvão	5,600	28.4%
Energia renovável	3,800	19.3%

Manutenção da infraestrutura da grade

O investimento anual de infraestrutura totaliza US $ 1,2 bilhão, com foco em melhorias de modernização e confiabilidade.

• Implantação de tecnologia de grade inteligente
• Atualizações da subestação
• Melhoria de resiliência da rede de distribuição

Desenvolvimento de energia renovável

O PPL tem como alvo 8.000 MW de capacidade de energia renovável até 2030.

Fonte renovável	Capacidade atual (MW)
Solar	1,200
Vento	2,600

Implementação do Programa de Eficiência Energética

Programa anual de eficiência energética Investimento: US $ 180 milhões.

• Ferramentas de gerenciamento de energia do cliente
• Iniciativas de resposta à demanda
• Programas de conservação de energia

Atendimento ao cliente e gerenciamento de energia

Serve 10,5 milhões de clientes em vários estados com orçamento anual de atendimento ao cliente de US $ 220 milhões.

Métrica de serviço	Desempenho
Classificação de satisfação do cliente	4.2/5
Tempo médio de resposta	45 minutos

PPL Corporation (PPL) - Modelo de Negócios: Recursos Principais

Instalações de geração de energia

A PPL Corporation possui e opera instalações de geração de energia em vários estados e regiões:

Tipo de geração	Capacidade (MW)	Número de instalações
Gás natural	3,342	7
Energia renovável	1,245	12
Nuclear	1,672	2

Infraestrutura de transmissão e distribuição

A rede de transmissão e distribuição de PPL inclui:

• Comprimento total da linha de transmissão: 15.673 milhas
• Linha de distribuição Comprimento: 42.891 milhas
• Número de subestações: 521
• Territórios de serviço em Kentucky, Pensilvânia e Reino Unido

Força de trabalho técnica qualificada

PPL Corporation Workforce Composition:

Categoria de funcionários	Número de funcionários
Total de funcionários	7,253
Equipe técnica/de engenharia	2,456
Pessoal de operações	3,124

Tecnologias avançadas de gerenciamento de energia

Investimentos e recursos de tecnologia:

• Investimento em tecnologia de grade inteligente: US $ 312 milhões
• Cobertura avançada de infraestrutura de medição: 1,4 milhão de clientes
• Orçamento de infraestrutura de segurança cibernética: US $ 45 milhões anualmente

Capital financeiro para investimentos em infraestrutura

Recursos financeiros para o desenvolvimento de infraestrutura:

Métrica financeira	Quantia
Despesas totais de capital (2023)	US $ 1,8 bilhão
Orçamento de investimento em infraestrutura	US $ 2,3 bilhões (2024-2026)
Caixa e equivalentes de dinheiro	US $ 567 milhões

PPL Corporation (PPL) - Modelo de Negócios: Proposições de Valor

Suprimento confiável de eletricidade para clientes residenciais e comerciais

A PPL Corporation atende a aproximadamente 1,5 milhão de clientes elétricos na Pensilvânia e 1,3 milhão de clientes em Kentucky. A empresa mantém uma capacidade total de geração de 13.115 MW em suas usinas de energia.

Segmento de clientes	Número de clientes	Território de serviço
Clientes residenciais	1,500,000	Pensilvânia
Clientes comerciais	1,300,000	Kentucky

Soluções de energia limpa e sustentável

O PPL se comprometeu a reduzir as emissões de carbono em 70% até 2030 em comparação com os níveis de 2010. A empresa atualmente gera:

• 33% da eletricidade de fontes renováveis ​​e nucleares
• Investiu US $ 1,2 bilhão em infraestrutura de energia limpa

Programas competitivos de preços e eficiência energética

A PPL oferece programas de eficiência energética com um orçamento anual de US $ 65 milhões. As taxas médias de eletricidade residencial são:

Estado	Taxa residencial média
Pensilvânia	US $ 0,14 por kWh
Kentucky	US $ 0,11 por kWh

Tecnologias avançadas de grade e gerenciamento de energia inteligente

PPL investiu US $ 450 milhões nas tecnologias de modernização da grade, incluindo:

• Implantação de medidores inteligentes cobrindo 98% do território de serviço
• Sistemas avançados de gerenciamento de distribuição
• Infraestrutura de gerenciamento de interrupção automatizada

Compromisso de Sustentabilidade Ambiental

As métricas de sustentabilidade ambiental da PPL incluem:

• Emissões reduzidas de CO2 em 2,8 milhões de toneladas métricas em 2022
• Comprometido com as emissões de carbono de zero líquido até 2050
• Portfólio de energia renovável em expansão para 5.000 MW até 2030

PPL Corporation (PPL) - Modelo de Negócios: Relacionamentos do Cliente

Plataformas de atendimento ao cliente digital

O PPL opera uma plataforma abrangente de atendimento ao cliente digital com as seguintes métricas:

Canal digital	Uso anual	Taxa de satisfação do cliente
Usuários de aplicativos móveis	1,2 milhão	4.3/5 Classificação
Portal de suporte on -line	3,5 milhões de interações	Taxa de resolução de 89%
Apoio à mídia social	85.000 consultas de clientes resolvidas	92% de tempo de resposta abaixo de 2 horas

Relatórios de uso de energia personalizados

O PPL fornece informações detalhadas de consumo de energia através de:

• Relatórios mensais de energia digital
• Rastreamento de consumo em tempo real
• Análise de uso comparativo

Recurso de relatório	Inscrição	Economia anual de custos
Relatórios de energia personalizados	672.000 clientes	US $ 14,3 milhões em economias potenciais

Cobrança on -line e gerenciamento de contas

A plataforma de gerenciamento de contas digitais da PPL inclui:

• Opções de cobrança sem papel
• Sistemas de pagamento automatizados
• Programas de cobrança orçamentária

Recurso de cobrança digital	Taxa de adoção	Volume anual de transações
Pagamento on -line	78% dos clientes	42,6 milhões de transações
Cobrança sem papel	65% de inscrição	Economia de custos de US $ 1,2 milhão

Serviços de consulta de eficiência energética

PPL oferece programas especializados de eficiência energética:

Serviço de consulta	Participantes anuais	Economia de energia
Auditoria de energia em casa	45.000 clientes	12% Redução média de energia
Avaliação de Energia de Negócios	3.200 empresas	US $ 22,7 milhões no total de economias

Programas de envolvimento e apoio da comunidade

As iniciativas de suporte comunitário da PPL incluem:

Programa	Investimento anual	Impacto da comunidade
Programa de Assistência Energética	US $ 8,6 milhões	92.000 famílias apoiadas
Subsídios de desenvolvimento comunitário	US $ 3,4 milhões	127 projetos locais financiados

PPL Corporation (PPL) - Modelo de Negócios: Canais

Portal de clientes on -line

O portal de clientes on -line da PPL fornece acesso digital ao gerenciamento de contas e serviços de energia.

Recurso do portal	Estatísticas de uso
Usuários ativos mensais	687,432
Transações de pagamento de contas on -line	2,3 milhões por ano
Engajamento do painel de uso de energia	58% dos usuários registrados

Aplicativo móvel

O aplicativo móvel da PPL oferece recursos abrangentes de gerenciamento de serviços públicos.

Métricas de aplicativos móveis	Pontos de dados
Downloads de aplicativos totais	412,000
Usuários ativos mensais médios	276,500
App Store Classificação	4.3/5

Centros de atendimento ao cliente

• Total de call centers: 3 locais
• Volume anual de chamada: 1,8 milhão de chamadas
• Tempo médio de resposta: 3,2 minutos
• Taxa de satisfação do cliente: 87%

Centros de serviço físico

Detalhes do centro de serviço	Métricas
Locais físicos totais	12 centros de serviço
Visitas anuais de clientes	342,000
Tempo médio de espera	17 minutos

Vendas diretas e marketing

O PPL utiliza estratégias de marketing direcionadas em vários canais.

Canal de marketing	Investimento anual
Marketing digital	US $ 4,2 milhões
Campanhas de mala direta	US $ 1,7 milhão
Alcance da comunidade	$890,000

PPL Corporation (PPL) - Modelo de Negócios: Segmentos de Clientes

Consumidores de eletricidade residencial

A PPL atende a aproximadamente 1,4 milhão de clientes residenciais na Pensilvânia e Kentucky a partir de 2023.

Região	Número de clientes residenciais	Consumo médio mensal de eletricidade
Pensilvânia	1,100,000	850 kWh
Kentucky	300,000	1.100 kWh

Empresas comerciais e industriais

A PPL atende a mais de 135.000 clientes comerciais e industriais em seus territórios de serviço.

• Grandes instalações de fabricação
• Pequenas a médias empresas
• Negócios de varejo
• Instituições de Saúde

Segmento de negócios	Número de clientes	Consumo anual de eletricidade
Fabricação	35,000	12,5 milhões de MWh
Comercial	85,000	6,8 milhões de MWh
Institucional	15,000	3,2 milhões de MWh

Entidades municipais e governamentais

A PPL fornece serviços de eletricidade a 250 clientes municipais e governamentais em suas áreas de serviço.

• Governos da cidade
• Escritórios administrativos do condado
• Instalações estaduais
• Infraestrutura pública

Setor agrícola

O PPL atende a aproximadamente 5.000 clientes agrícolas com soluções de eletricidade especializadas.

Sub-segmento agrícola	Número de clientes	Uso médio anual de eletricidade
Operações agrícolas	3,500	250.000 kWh
Processamento agrícola	1,500	750.000 kWh

Consumidores de energia em escala de utilidade

O PPL suporta 75 consumidores de energia em escala de utilidade com transmissão de eletricidade de alto volume.

Tipo de consumidor	Número de clientes	Transmissão anual de eletricidade
Grandes operadores de grade	25	35 milhões de MWh
Organizações de transmissão regionais	50	22 milhões de MWh

PPL Corporation (PPL) - Modelo de Negócios: Estrutura de Custo

Manutenção de infraestrutura de geração de energia

Os custos de manutenção de infraestrutura da PPL Corporation em 2023 totalizaram US $ 987,3 milhões, com uma quebra específica da seguinte forma:

Categoria de infraestrutura	Custo de manutenção anual
Instalações de geração de energia	US $ 456,2 milhões
Infraestrutura de transmissão	US $ 312,5 milhões
Rede de distribuição	US $ 218,6 milhões

Combustível e compra de energia

As despesas de aquisição de energia da PPL em 2023 atingiram US $ 1,2 bilhão, com o seguinte mistura de combustível:

• Gás natural: US $ 542,7 milhões
• Carvão: US $ 387,3 milhões
• Fontes de energia renovável: US $ 270 milhões

Compensação e treinamento de funcionários

Compensação total da força de trabalho para 2023:

Categoria de compensação	Custo total
Salários da base	US $ 678,4 milhões
Benefícios	US $ 215,6 milhões
Treinamento e desenvolvimento	US $ 42,3 milhões

Despesas de conformidade regulatória

Os custos de conformidade regulatória em 2023 totalizaram US $ 215,7 milhões, incluindo:

• Conformidade ambiental: US $ 89,5 milhões
• Regulamentos de segurança: US $ 62,3 milhões
• Relatórios e despesas de auditoria: US $ 63,9 milhões

Investimentos de tecnologia e inovação

Alocação de investimento em tecnologia para 2023:

Categoria de tecnologia	Valor do investimento
Infraestrutura digital	US $ 156,4 milhões
Modernização da grade	US $ 224,6 milhões
Segurança cibernética	US $ 87,2 milhões

Estrutura de custo total: US $ 2,6 bilhões para o ano fiscal de 2023

PPL Corporation (PPL) - Modelo de Negócios: Fluxos de Receita

Vendas de eletricidade para clientes residenciais

Em 2022, a PPL Corporation registrou vendas de eletricidade residencial de 48,9 bilhões de quilowatts-hora em seus territórios de serviço. A taxa média de eletricidade residencial foi de US $ 0,14 por quilowatt-hora, gerando aproximadamente US $ 6,85 bilhões em receita residencial.

Território de serviço	Clientes residenciais	Vendas de eletricidade (kWh)	Receita ($)
Kentucky	524,000	16,2 bilhões	2,27 bilhões
Pensilvânia	1,2 milhão	22,7 bilhões	3,18 bilhões
Reino Unido	330,000	10 bilhões	1,4 bilhão

Contratos de energia comercial e industrial

As vendas comerciais e industriais de eletricidade atingiram 62,3 bilhões de quilowatt-hora em 2022, com uma receita total de US $ 8,75 bilhões. A taxa comercial média foi de US $ 0,14 por quilowatt-hora.

• Grandes clientes industriais: 35,6 bilhões de kWh
• Clientes comerciais médios: 26,7 bilhões de kWh

Vendas de crédito energético renováveis

A PPL Corporation gerou US $ 127 milhões com vendas de crédito de energia renovável em 2022. A empresa vendeu 2,4 milhões de créditos de energia renovável a um preço médio de US $ 52,90 por crédito.

Taxas de transmissão da grade

A receita de transmissão para a PPL Corporation totalizou US $ 1,2 bilhão em 2022. A Companhia opera aproximadamente 16.000 milhas de linhas de transmissão em seus territórios de serviço.

Tipo de linha de transmissão	Milhas	Receita por milha ($)
Transmissão de alta tensão	8,500	75,000
Transmissão de tensão média	7,500	55,000

Receitas do Programa de Eficiência Energética

Os programas de eficiência energética da PPL geraram US $ 94 milhões em 2022. Esses programas incluíram iniciativas de resposta à demanda e serviços de gerenciamento de energia para clientes comerciais e residenciais.

• Programas de eficiência energética residencial: US $ 42 milhões
• Programas comerciais de eficiência energética: US $ 52 milhões

PPL Corporation (PPL) - Canvas Business Model: Value Propositions

You're looking at the core promises PPL Corporation is making to its customers, regulators, and investors as of late 2025. These aren't just mission statements; they are backed by concrete capital plans and operational targets.

Safe, Reliable, and Affordable Energy: Core utility service mandate.

PPL Corporation provides electricity and natural gas safely, reliably, and affordably to 3.5 million customers across its service territories. Reliability is being actively enhanced through technology deployment. For instance, PPL Electric reported that customers experienced 510,000 fewer interruptions so far in 2025 compared to the same period in 2024. This is driven by investments in the grid, with approximately 221 load-based and reliability projects planned for transmission and distribution in 2025.

Predictable Financial Growth: Targeted 6-8% annual EPS and dividend growth through 2028.

The value proposition for shareholders centers on steady, predictable growth, supported by a large, regulated asset base and constructive regulatory environments. The company has reaffirmed its commitment to top-tier growth rates through at least 2028.

Metric	Target/Projection	Period/Date
Annual EPS Growth	6% - 8%	Through 2028
Annual Dividend Growth	6% - 8%	Through 2028
2025 Ongoing EPS Forecast Midpoint	$1.81 per share	FY2025
Projected 2026 Ongoing EPS	$2.02	FY2026
Rate Base CAGR	9.8%	Through 2028
Rate Base Projection	From $26.5 billion to $38.6 billion	2024 to 2028
Total Capital Investment Plan	$20 billion	2025 through 2028
2025 Infrastructure Investment Target	$4.3 billion	2025
FFO/CFO to Debt Target	16% - 18%	Throughout the plan period

The total return proposition, reflecting targeted EPS growth plus dividend yield based on the April 30, 2025, closing price, is targeted at 9% - 12%.

Grid Modernization: Implementing a 'self-healing grid' to reduce outages.

PPL Corporation is investing heavily to make the grid tougher and smarter. Nearly 65% of the $20 billion capital investment plan through 2028 is focused on transmission and distribution updates to promote grid modernization and resiliency. This includes deploying smart grid devices and automation. Since 2015, the smart grid has avoided more than 3 million outages. By the end of 2025, PPL Electric is expecting to install over 9,000 smart sensors under its program.

The modernization efforts are quantified:

• Investment in distribution and transmission upgrades between 2025 and 2028 is nearly $7 billion.
• The Fault Isolation and Service Restoration (FISR) technology, enhanced by smart sensors, has avoided 65,173 momentary and 44,255 permanent customer interruptions since rollout.
• The company is building new substations and transmission lines, with approximately 221 load-based and reliability projects planned for 2025.

Powering Economic Development: Supporting nearly 11 GW of data center load requests.

The utility is strategically positioned to capture significant load growth from data centers, particularly in Pennsylvania and Kentucky. The value here is meeting massive, concentrated demand reliably through new generation and grid upgrades.

Here's the quick math on the data center pipeline:

• PPL Electric Utilities has advanced-stage agreements to interconnect about 14 GW of data centers in Pennsylvania as of Q2 2025.
• Overall data center interest in the Pennsylvania territory has reached over 60 GW of potential projects in the interconnection queue.
• Under signed agreements, data center load in PA could grow from 800 MW in 2026 to 14.4 GW in 2034.
• The Kentucky segment announced the first 400 MW hyperscale data center campus in Louisville.
• To meet the anticipated shortfall of about 6 GW in Pennsylvania over the next five to six years, a joint venture with Blackstone Infrastructure is set to build new generation, representing an investment need of about $15 billion.
• Transmission capital investment specifically for advanced-stage data centers is estimated at $700-$850 million.

Customer Affordability: Commitment to O&M savings and rate management.

Cost discipline directly translates to better affordability for the 3.5 million customers. PPL Corporation is driving operational efficiencies to offset inflationary pressures and support rate management. The company reduced other O&M expenses by nearly 4.5% year-over-year in the first quarter of 2025.

The specific O&M targets are:

• Targeting cumulative annual O&M efficiencies of at least $150 million in 2025, relative to the 2021 baseline.
• Increasing the target to at least $175 million in annual O&M savings by 2026.

Furthermore, approximately 60% of the capital investment plan is subject to reduced regulatory lag through mechanisms like formula rates and trackers, which helps provide certainty on returns while managing rate impacts.

Finance: draft 13-week cash view by Friday.

PPL Corporation (PPL) - Canvas Business Model: Customer Relationships

You're looking at how PPL Corporation manages its connection with the millions of people and businesses it serves across its regulated footprint. Honestly, for a utility, the customer relationship is fundamentally about reliability and the regulatory compact, but PPL is definitely pushing the envelope on digital interaction.

Regulated Service Model: Long-term, non-competitive, essential service provision

PPL Corporation's relationship is anchored in its role as an essential, long-term provider across its operating companies. This isn't a competitive market where customers can easily switch providers; your service is tied to the territory. As of the latest figures, PPL Corporation's regulated utility companies provide electricity and natural gas to more than 3.5 million customers in the United States. To break that down for you, the customer base is spread across its primary operations:

• PPL Electric Utilities Corporation serves about 1.5 million customers in central and eastern Pennsylvania.
• Louisville Gas and Electric Company (LG&E) and Kentucky Utilities Company (KU) serve more than 1.3 million customers throughout Kentucky and parts of Virginia.
• Rhode Island Energy (RIE) provides essential energy services to approximately 800,000 homes and businesses across Rhode Island.

This essential nature means the relationship is built on maintaining service continuity, which is why you see them focusing on grid hardening and resilience.

Digital Engagement: Offering advanced tools and budget billing programs

Still, PPL is actively working to modernize how customers interact with them, moving beyond just outage restoration. They are focused on empowering customers through expanded digital options and improved service. For instance, PPL announced a $20 billion investment in smart grid technology, automation, and AI-driven solutions in 2025, partly aimed at stabilizing customer payments. This investment supports the expansion of smart grid and automation, including advanced meters. PPL Electric Utilities Corporation, in particular, consistently ranks among the best companies in the U.S. for customer service, even earning the Escalent 2024 Customer Champions Award - Residential for utility customer engagement. They are also focusing on new rate designs to incentivize right behavior for utilities and customers to reduce energy consumption.

Here's a quick look at the scale of their service and their focus on digital modernization:

Metric	Value/Status	Context
Total Regulated Customers	More than 3.5 million	Electricity and natural gas service across PA, KY, and RI.
PPL Electric Customers (PA)	1.5 million	Electricity distribution and transmission services.
RIE Customers (RI)	Over 800,000	Electricity and natural gas delivery.
Digital/Smart Grid Investment (2025 Plan)	$20 billion	For smart grid/AI upgrades to modernize infrastructure and stabilize payments.
Customer Service Recognition	Escalent 2024 Customer Champions Award - Residential	Award for utility customer engagement (PPL Electric).

Proactive Regulatory Dialogue: Fostering constructive relationships to support investment

The utility business model hinges on regulatory acceptance for capital recovery. PPL continues to develop and foster constructive regulatory relationships to support necessary investment. You see this commitment reflected directly in their capital planning. They have a $20 billion capital investment plan driving an average annual rate base growth of 9.8% through 2028. Crucially, 60% of this capital investment plan is subject to reduced regulatory lag because they are utilizing future test years in each jurisdiction (Kentucky, Pennsylvania, and Rhode Island). This structure helps ensure a more timely return on the infrastructure improvements customers rely on.

Dedicated Economic Development Teams: Working directly with large commercial customers

PPL is positioning itself to support significant customer growth, particularly from large energy users like data centers. They are well positioned to support customer growth and economic development, including data centers. PPL Electric, for example, anticipates summer peak energy demand of 7.5 GW in its territory will double in just the next five to six years due to this acceleration. To manage these large load additions, the relationship with these commercial customers involves specific financial arrangements. Data centers in advanced stages have executed contracts with minimum load commitments that obligate them to pay a significant portion of a project's peak load until they pay for service in an amount equal to the socialized cost of the upgrades. This direct engagement ensures that major new load growth is financed responsibly while supporting regional economic vitality.

PPL Corporation (PPL) - Canvas Business Model: Channels

PPL Corporation delivers utility services through three primary regulated operating companies, each serving distinct geographic regions directly to the end-user.

PPL Electric Utilities: Direct electric delivery in central and eastern Pennsylvania.

PPL Electric Utilities functions as a pure electric transmission and distribution company, directly serving its customer base across a defined territory in Pennsylvania. This direct physical presence is the primary channel for service delivery.

• Delivers safe, reliable, and affordable electricity to more than 1.4 million homes and businesses in central and eastern Pennsylvania.
• The company has developed one of the most advanced electric grids in the country.
• PPL Electric Utilities has received 30 J.D. Power and Associates awards for customer satisfaction.

Louisville Gas and Electric (LG&E) and Kentucky Utilities (KU): Electric/gas service in Kentucky.

Louisville Gas and Electric Company and Kentucky Utilities Company operate as fully integrated regulated utility companies, providing both electric and natural gas service across Kentucky and a portion of Virginia. Their service delivery is localized through their respective operational structures.

Rhode Island Energy: Electric and gas utility service in Rhode Island.

Rhode Island Energy provides essential energy services across Rhode Island, managing the delivery of electricity or natural gas to its customer base within the state.

The overall PPL Corporation family of companies provides electricity and natural gas to approximately 3.6 million customers in the United States.

Utility Entity	Service Type	Customer Count (Approximate)	Geographic Footprint
PPL Electric Utilities	Electric Distribution	More than 1.4 million	Central and Eastern Pennsylvania
Louisville Gas and Electric (LG&E)	Electric and Natural Gas Distribution	335,000 Gas and 436,000 Electric	Louisville and 16 surrounding counties (Kentucky)
Kentucky Utilities (KU)	Electric Distribution	545,000 (Kentucky) + 28,000 (Virginia)	77 Kentucky counties and five counties in Virginia
Rhode Island Energy (RIE)	Electric and Natural Gas Delivery	Over 770,000	Rhode Island

Digital Platforms: Online portals for billing, outage reporting, and energy management.

Digital channels are critical touchpoints for customer interaction, bill management, and service requests across the PPL Corporation subsidiaries. These platforms are being modernized as part of broader infrastructure investment.

• PPL Corporation is strategically investing $20 billion in infrastructure upgrades, which supports modernizing these digital channels for a resilient grid.
• LG&E and KU offer a new advanced meter portal allowing customers to view energy usage in near real time.
• Customers across LG&E and KU can manage billing, report outages, and establish payment arrangements via the mobile app or online My Account.
• PPL Electric Utilities customers use their digital channels to report outages, make payments, and explore Seasonal Savings solutions.
• Rhode Island Energy directs customers to www.RIEnergy.com to explore energy efficiency solutions and savings programs.

PPL Corporation (PPL) - Canvas Business Model: Customer Segments

You're looking at the core customer base for PPL Corporation as of late 2025, which is heavily weighted toward regulated utility service across three main jurisdictions. Honestly, the numbers show a clear focus on regulated electric and gas delivery.

Residential Customers

PPL Corporation provides essential electricity and natural gas service to more than 3.6 million customers across its operating territories in the United States. The residential customer base forms the foundation of the regulated business.

Here's a breakdown of the electric and gas customer counts based on the latest detailed figures from the end of 2024, which inform the current 2025 structure:

Jurisdiction/Segment	Utility Operations	Electric Customers (Approximate)	Natural Gas Customers (Approximate)
Pennsylvania Regulated	PPL Electric Utilities Corporation	1.5 million	N/A (Electric Delivery Only)
Kentucky Regulated	Louisville Gas and Electric Company and Kentucky Utilities Company	Part of over 1.3 million total customers	Part of over 1.3 million total customers
Rhode Island Regulated	Rhode Island Energy (RIE)	515,000	280,000

To be fair, the total customer count across all services is approximately 3.6 million. Furthermore, PPL Electric Utilities specifically assisted more than 100,000 customers through support programs in 2024, showing a commitment to affordability support for this segment.

Commercial and Industrial (C&I) Customers

The Commercial and Industrial customer base is integrated within the customer counts above, served across the Pennsylvania, Kentucky, and Rhode Island regulated segments. PPL Corporation engages across all levels of customer class, from residential to industrial, to ensure they have necessary information.

For PPL Electric Utilities in Pennsylvania, the customer base includes businesses. A filing in late 2025 indicated that for a typical industrial customer using 150,000 kWh and 500 KW per month, a requested rate increase would equate to about $514 per month. This shows the direct financial impact on major C&I users.

The Kentucky segment operates about 7,500 megawatts of regulated generating capacity, serving these commercial and industrial loads alongside residential users.

Large Load Customers

This group represents a significant growth driver and focus area for PPL Corporation's capital plan. You should note the executive commentary from early 2025 specifically highlighted sustained strong interest from data center developers in Pennsylvania and Kentucky. This emerging load growth is a key factor supporting the planned capital investment of $20 billion between 2025-2028.

The company is making system enhancements necessary to meet electricity demand over the long term to support electrification efforts by these large users, including the adoption of electricity-fueled transportation.

Wholesale Energy Market

PPL Corporation generates electricity from power plants and also markets wholesale and retail energy and natural gas. While the primary focus is regulated delivery, this segment exists to manage generation assets and optimize energy sales outside of direct regulated retail service.

In 2024, the company's LG&E and KU power plants generated a total of 30,700 GWh of electricity. This generation capacity feeds both regulated needs and potential wholesale market activity.

Finance: draft 13-week cash view by Friday.

PPL Corporation (PPL) - Canvas Business Model: Cost Structure

You're looking at the major outflows that fuel PPL Corporation's massive investment strategy, which is heavily weighted toward grid modernization and capacity expansion to meet surging demand, especially from data centers. The cost structure is dominated by the capital intensity required to support the projected rate base growth.

The company's financing strategy directly impacts its interest expense, as it funds the multi-year capital program. To manage this, PPL projects issuing approximately $2.5 billion in equity through 2028 to maintain its targeted Funds from Operations (FFO)/Cash Flow from Operations (CFO) to debt ratio of 16% to 18%.

Here's a quick look at the key quantified cost and investment drivers for PPL Corporation as of late 2025:

Cost Component	2025 Specific Figure / Target	Plan Period Figure
Capital Expenditures (CapEx) - 2025 Investment	Approximately $4.3 billion	Total planned investment of $20 billion (2025-2028)
Operations & Maintenance (O&M) Savings Target	At least $150 million in cumulative annual efficiencies (vs. 2021 baseline)	Targeting at least $175 million in cumulative annual savings by 2026
Equity Financing Needs	Approximately $400 million to $500 million expected issuance in 2025	Total projected equity needs of $2.5 billion (2025-2028)

Capital Expenditures (CapEx)

PPL Corporation is definitely in a high investment intensity phase. You see this clearly in the 2025 plan, which targets infrastructure improvements of over $4 billion. This 2025 spend is the first year of a much larger commitment.

The total capital expenditure plan runs from 2025 through 2028, totaling approximately $20 billion. This investment is designed to drive an average annual rate base growth of 9.8% over that period, up from the prior plan's 6.3% growth.

Interest Expense

Financing that $20 billion capital plan through 2028 means debt levels will be significant, leading to elevated interest expense. Factors driving lower earnings in Q4 2024 included higher interest expense, so you know this line item is actively managed. The company's strategy to issue about $2.5 billion in equity through 2028 is a direct lever to manage the debt load and associated financing costs.

Fuel and Energy Purchases

As a regulated utility, PPL Corporation incurs substantial costs for power generation and purchased energy to serve its customers across Kentucky, Pennsylvania, and Rhode Island. While the overall capital plan and O&M savings are quantified, specific, current figures for Fuel and Energy Purchases are not explicitly detailed in the latest public guidance documents provided.

Operations and Maintenance (O&M)

Cost control in day-to-day running is a major focus to help keep rates affordable. PPL Corporation is on track to achieve at least $150 million in cumulative annual O&M efficiencies in 2025, measured against a 2021 baseline. This builds on success from prior transformation initiatives.

The O&M efficiency drive is supported by technology deployment:

• Deploying smart grid technology.
• Increasing automation.
• Expanding the use of data science.

Regulatory Compliance Costs

Meeting state and federal mandates requires ongoing spending, which PPL seeks recovery for through various mechanisms. For instance, the Electric Cost Recovery (ECR) mechanism in Kentucky provides for the recovery of additional environmental investments needed for regulatory compliance, such as Environmental Learning Goals (ELGs) or Coal Combustion Residuals (CCRs).

Also, the Distribution System Improvement Charge (DSIC) allows PPL Electric to recover costs for repairing, improving, or replacing eligible property, which includes complying with evolving regulatory requirements.

Finance: draft 13-week cash view by Friday.

PPL Corporation (PPL) - Canvas Business Model: Revenue Streams

The revenue generation for PPL Corporation is fundamentally tied to its regulated utility operations across Pennsylvania, Kentucky, and Rhode Island. These streams are predictable, underpinned by approved capital investments, and subject to regulatory oversight.

Regulated Electric Distribution and Transmission Revenue: Primary source, based on approved rate base.

Revenue from PPL Electric Utilities in Pennsylvania is driven by its rate base, which had not seen a distribution base rate change for ten years until a September 30, 2025 filing. This filing requested a distribution base rate revenue increase of approximately $356 million, which translates to a net distribution revenue increase request of just over $300 million, with an expected effective date of July 1, 2026, pending approval.

Performance across the regulated electric and gas segments for the third quarter of 2025 shows clear contributions:

Segment	Q3 2025 Ongoing Earnings Per Share	Year-Over-Year Increase
Kentucky Regulated	$0.26 per share	Up from $0.24 per share
Pennsylvania Regulated	$0.21 per share	Up from $0.19 per share
Rhode Island Regulated	$0.05 per share	Up from $0.04 per share

Overall, PPL Corporation's total reported Revenue for the third quarter of 2025 was $2.24 billion, with nine months sales reaching $6,768 million.

Regulated Natural Gas Distribution Revenue: From gas utility operations in Kentucky and Rhode Island.

The natural gas distribution component is integrated within the Kentucky Regulated segment (Louisville Gas and Electric Company) and the Rhode Island Regulated segment (Rhode Island Energy). The Q3 2025 earnings growth in the Kentucky segment was partially attributed to higher sales volumes, which would include gas delivery.

The Rhode Island Energy subsidiary has a pending rate plan request, based on a test year ending August 31, 2025, designed to collect additional operating revenue of $180.7 million in the first year and $49.4 million in the second year across combined electric and gas base distribution rates.

Return on Equity (ROE): Earnings on capital investments approved by regulators.

The authorized Return on Equity is a critical determinant of utility earnings. For the Rhode Island rate filing, the requested authorized return on equity is set at 10.75%. This contrasts with the company's internal cost of equity, which was set at 10.05% effective October 1, 2025.

PPL Corporation is investing heavily to support future revenue, with a commitment of $4.3 billion in capital investment planned for 2025.

Reimbursable Costs: From large load customers like data centers for infrastructure upgrades.

PPL Electric Utilities is actively enabling data center expansion in Pennsylvania. The company has executed contracts with developers for projects in advanced stages where infrastructure costs being incurred are reimbursable by those developers if the projects do not proceed. These contracts obligate data center customers to pay a significant portion of a project's peak load until they cover the socialized cost of the upgrades.

The company's Distribution System Improvement Charge (DSIC) is another mechanism for cost recovery, set at a charge of 7.50% of billed distribution revenues for the period October 1, 2025, through December 31, 2025, to recover costs for repairing and improving eligible property.

Finance: draft 13-week cash view by Friday.