Universal Health Services, Inc. (UHS): Modelo de negócios Canvas [Jan-2025 Atualizado]

A Universal Health Services, Inc. (UHS) permanece como um titã no cenário da saúde, revolucionando os serviços médicos por meio de um modelo de negócios meticulosamente criado que combina perfeitamente cuidados abrangentes, inovação tecnológica e excelência operacional estratégica. Com uma ampla rede de instalações de saúde e um compromisso de fornecer soluções médicas de alta qualidade em várias especialidades, a UHS transformou o paradigma tradicional de saúde, integrando a tecnologia médica avançada, abordagens centradas no paciente e diversas ofertas de serviços que atendem a cuidados agudos, comportamental saúde e tratamentos médicos especializados.

Universal Health Services, Inc. (UHS) - Modelo de negócios: Parcerias -chave

Administradores de sistemas hospitalares e redes de saúde

A Universal Health Services, Inc. opera 348 instalações em 2023, incluindo 71 unidades de saúde comportamentais e 277 hospitais de cuidados agudos em 37 estados, Washington, DC, Reino Unido e Porto Rico.

Tipo de parceria	Número de parcerias	Impacto anual da receita
Redes regionais de saúde	52	US $ 3,2 bilhões
Sistemas de saúde em nível estadual	37	US $ 2,7 bilhões

Equipamentos médicos e fornecedores de tecnologia

A UHS mantém parcerias estratégicas com os principais provedores de tecnologia médica.

• GE Healthcare: Fornecedor de equipamentos de imagem médica primária
• Philips Healthcare: Parceiro de Tecnologia de Diagnóstico Avançado
• Siemens Healthineers: Equipamentos médicos e soluções de saúde digital

Provedores de seguros e organizações de assistência gerenciada

A UHS colabora com as principais redes de seguros nacionais e regionais.

Provedor de seguros	Cobertura de parceria	Reembolso anual
UnitedHealthcare	37 estados	US $ 1,8 bilhão
Cruz azul do hino	22 estados	US $ 1,4 bilhão
Cigna	29 estados	US $ 1,2 bilhão

Empresas farmacêuticas e fabricantes de dispositivos médicos

A UHS faz parceria com as principais empresas de dispositivos farmacêuticos e médicos para aprimorar o atendimento ao paciente.

• Pfizer: fornecimento de medicamentos e pesquisa clínica
• Johnson & Johnson: compra de dispositivos médicos
• Medtronic: integração avançada de tecnologia médica

Centros médicos acadêmicos e instituições de pesquisa

A UHS colabora com instituições de pesquisa proeminentes para inovação clínica.

Instituição	Foco na pesquisa	Investimento anual de pesquisa
Clínica Mayo	Colaboração de pesquisa clínica	US $ 5,2 milhões
Universidade Johns Hopkins	Pesquisa em saúde comportamental	US $ 4,8 milhões
Stanford Medical Center	Integração de tecnologia	US $ 4,5 milhões

Universal Health Services, Inc. (UHS) - Modelo de negócios: Atividades -chave

Gestão hospitalar de cuidados agudos

A Universal Health Services opera 347 hospitais nos Estados Unidos e no Reino Unido a partir de 2023. A receita total do hospital de cuidados agudos em 2022 foi de US $ 11,4 bilhões. A empresa gerencia:

• 238 hospitais de cuidados agudos nos Estados Unidos
• 109 Instalações de Saúde Comportamental
• 26 centros de cirurgia ambulatorial

Tipo de hospital	Número de instalações	Receita anual
Hospitais de cuidados agudos	238	US $ 8,7 bilhões
Instalações de saúde comportamentais	109	US $ 2,7 bilhões

Prestação de serviços de saúde comportamental

A UHS fornece serviços de saúde comportamental abrangentes com 109 instalações dedicadas. O segmento de saúde comportamental gerou US $ 2,7 bilhões em receita em 2022, representando 23,7% da receita total da empresa.

Cuidados médicos de emergência e cirúrgicos

As visitas ao departamento de emergência nas instalações da UHS em 2022 totalizaram 4,2 milhões. Procedimentos cirúrgicos realizados:

• Cirurgias de internação: 312.000
• Cirurgias ambulatoriais: 687.000
• Procedimentos Cirúrgicos Totais: 999.000

Operações e expansão da instalação de saúde

As despesas de capital para expansão e manutenção das instalações em 2022 foram de US $ 542 milhões. Novos investimentos em instalações incluem:

• 6 novas construções hospitalares
• 12 grandes projetos de renovação hospitalar
• Expansão dos departamentos de emergência existentes

Implementação e inovação de tecnologia médica

Investimento de tecnologia em 2022: US $ 276 milhões. Principais implementações de tecnologia:

Área de tecnologia	Investimento	Taxa de implementação
Registros eletrônicos de saúde	US $ 98 milhões	98% das instalações
Plataformas de telemedicina	US $ 67 milhões	82% dos hospitais
Ferramentas de diagnóstico de IA	US $ 111 milhões	45% das instalações

Universal Health Services, Inc. (UHS) - Modelo de negócios: Recursos -chave

Extensa rede de instalações de saúde

A partir de 2023, a Universal Health Services, Inc. opera:

• 343 Total de Instalações de Saúde
• 226 Instalações de Saúde Comportamental
• 117 hospitais de cuidados agudos

Tipo de instalação	Número de instalações	Presença geográfica
Hospitais de cuidados agudos	117	26 estados dos EUA
Instalações de saúde comportamentais	226	37 Estados dos EUA

Profissionais médicos qualificados e equipe de saúde

UHS emprega:

• 89.000 funcionários totais
• 45.000 funcionários clínicos
• 12.500 enfermeiros registrados

Tecnologia Médica Avançada e Equipamento

Investimento de tecnologia em 2023:

• US $ 187 milhões em despesas de capital
• US $ 42 milhões investidos em infraestrutura de saúde digital

Forte capital financeiro e capacidade de investimento

Métrica financeira	2023 valor
Receita total	US $ 12,7 bilhões
Resultado líquido	US $ 1,02 bilhão
Caixa e equivalentes de dinheiro	US $ 563 milhões

Infraestrutura de gerenciamento de assistência médica robusta

Sistemas de gerenciamento:

• Sistema integrado de registro eletrônico de saúde (EHR)
• Plataforma de gerenciamento de ciclo de receita centralizado
• Estrutura de conformidade e gerenciamento de riscos em toda a empresa

Universal Health Services, Inc. (UHS) - Modelo de negócios: proposições de valor

Serviços abrangentes de saúde em várias especialidades

A Universal Health Services, Inc. opera 348 instalações de saúde a partir do quarto trimestre 2023, incluindo:

Tipo de instalação	Número de instalações
Hospitais de cuidados agudos	206
Instalações de saúde comportamentais	142

Tratamento médico de alta qualidade e atendimento ao paciente

A UHS relatou as seguintes métricas de qualidade em 2023:

• Taxa de satisfação do paciente: 87,4%
• Taxa média de readmissão hospitalar: 12,6%
• Taxa de infecção adquirida no hospital: 2,3%

Soluções de saúde acessíveis em diversas regiões geográficas

Distribuição geográfica das instalações da UHS:

Região	Número de instalações
Estados Unidos	340
Reino Unido	8

Tecnologia médica avançada e opções de tratamento

Investimento de tecnologia da UHS em 2023:

• Despesas totais de P&D: US $ 124 milhões
• Usuários da plataforma de saúde digital: 1,2 milhão
• Consultas de telessaúde: 425.000 anuais

Saúde comportamental especializada e serviços psiquiátricos

Estatísticas do Serviço de Saúde Comportamental para 2023:

Categoria de serviço	Pacientes totais tratados
Cuidado psiquiátrico hospitalar	87,500
Tratamento de abuso de substâncias	62,300
Aconselhamento em saúde mental	115,200

Universal Health Services, Inc. (UHS) - Modelo de Negócios: Relacionamentos do Cliente

Abordagem de cuidados centrada no paciente

A Universal Health Services, Inc. relatou 348 hospitais e outras instalações de saúde a partir do quarto trimestre de 2023, atendendo aproximadamente 20 milhões de pacientes anualmente. As taxas de satisfação do paciente da empresa tiveram uma média de 87,6% em sua rede.

Métricas de interação do paciente	Desempenho anual
Interações totais do paciente	20,000,000
Taxa média de satisfação do paciente	87.6%
Taxa de retenção de pacientes	79.3%

Gerenciamento de saúde personalizado

A UHS implementou estratégias de gerenciamento de cuidados personalizados em suas instalações, concentrando -se nas necessidades individuais dos pacientes e nos planos de tratamento abrangentes.

• Protocolos de tratamento personalizados para 92% dos pacientes com doenças crônicas
• Coordenação de cuidados individuais para pacientes com condições médicas complexas
• Gerenciamento de cuidados especializados para mais de 65 faixas etárias demográficas

Plataformas de saúde digital e portais de pacientes

As plataformas de engajamento digital suportam 2,4 milhões de usuários ativos de portal de pacientes em 2023, com 68% dos pacientes acessando registros médicos on -line e serviços de agendamento.

Métricas de plataforma digital	Desempenho anual
Usuários ativos do portal de pacientes	2,400,000
Acesso ao registro médico on -line	68%
Programação de consultas digitais	53%

Serviços médicos contínuos de apoio e acompanhamento

A UHS prestou serviços abrangentes de acompanhamento com 94% dos pacientes com alta que receberam comunicação e suporte pós-tratamento.

• Consultas de acompanhamento de telessaúde para 1,2 milhão de pacientes
• Monitoramento remoto de pacientes para gerenciamento de doenças crônicas
• 24/7 de enfermeira Apoio aos serviços de linha direta

Coordenação de seguro e cobrança

A UHS processou 16,5 milhões de reivindicações de seguro em 2023, com 94,7% de taxa de resolução de reivindicações de primeira passagem.

Processamento de reivindicações de seguro	Desempenho anual
Total de reivindicações de seguro processado	16,500,000
Taxa de resolução de reivindicações de primeira passagem	94.7%
Tempo médio de processamento de reivindicações	3,2 dias

Universal Health Services, Inc. (UHS) - Modelo de Negócios: Canais

Departamentos de Emergência do Hospital

A UHS opera 342 hospitais nos Estados Unidos a partir de 2023, com departamentos de emergência atendendo aproximadamente 20 milhões de visitas a pacientes anualmente.

Tipo de canal	Número de instalações	Volume anual do paciente
Departamentos de emergência	342	20,000,000

Centros médicos ambulatoriais

A UHS mantém 90 centros médicos ambulatoriais em 37 estados, lidando com aproximadamente 8,5 milhões de encontros ambulatoriais por ano.

Detalhes do centro ambulatorial	Quantidade
Total de centros ambulatoriais	90
Estados cobertos	37
Encontros ambulatoriais anuais	8,500,000

Plataformas de telemedicina

As plataformas de saúde digital da UHS facilitam aproximadamente 1,2 milhão de consultas virtuais anualmente, representando 7,3% de suas interações totais de pacientes.

• Volume de consulta virtual: 1.200.000 anualmente
• Penetração da plataforma de saúde digital: 7,3%
• Duração média da consulta virtual: 22 minutos

Serviços de admissão de pacientes diretos

A UHS processa aproximadamente 1,5 milhão de admissão direta de pacientes anualmente em sua rede de hospitais.

Canal de admissão	Volume anual	Percentagem
Admissões planejadas	900,000	60%
Admissões de emergência	600,000	40%

Sistemas de informação de saúde online

As plataformas digitais da UHS recebem 3,6 milhões de visitantes mensais do site, com 42% de acesso ao acesso às informações de saúde on -line e de 18% de nomeações digitalmente.

• Visitantes mensais do site: 3.600.000
• Informações sobre saúde online Acesso: 42%
• Programação de compromissos digitais: 18%

Universal Health Services, Inc. (UHS) - Modelo de negócios: segmentos de clientes

Pacientes de cuidados agudos

A Universal Health Services opera 347 hospitais de cuidados agudos nos Estados Unidos a partir de 2023. Essas instalações atendem aproximadamente 21 milhões de admissão de pacientes anualmente.

Tipo de hospital	Número de instalações	Volume anual do paciente
Hospitais de cuidados agudos	347	21 milhões

Pacientes com saúde comportamental

A UHS gerencia 240 instalações de saúde comportamental em todo o país, tratando aproximadamente 1,5 milhão de pacientes com saúde mental anualmente.

• Centros de tratamento de saúde mental: 240
• Volume anual do paciente com saúde comportamental: 1,5 milhão
• Programas de tratamento especializados: 75

Pacientes idosos e de doenças crônicas

A UHS atende a aproximadamente 350.000 pacientes idosos e de doenças crônicas por meio de unidades de cuidados geriátricos e de longo prazo especializados.

Categoria de pacientes	Contagem anual de pacientes	Unidades especializadas
Pacientes idosos	350,000	42

Indivíduos segurados e autônomos

A quebra de pagamento com o paciente da UHS inclui 68% de pacientes segurados e 32% de indivíduos que pagam.

Categoria de pagamento do paciente	Percentagem	Pacientes anuais estimados
Pacientes segurados	68%	14,28 milhões
Pacientes remunerados	32%	6,72 milhões

Clientes corporativos e institucionais de saúde

A UHS atende a mais de 500 contratos de saúde corporativos e parcerias institucionais em vários estados.

• Contratos de assistência médica corporativa: 500+
• Parcerias institucionais: 325
• Cobertura geográfica: 42 estados

Universal Health Services, Inc. (UHS) - Modelo de negócios: estrutura de custos

Salários da equipe médica e treinamento

A partir de 2022, a Universal Health Services, Inc. registrou despesas totais de mão -de -obra de US $ 5,78 bilhões. A quebra dos custos da equipe médica inclui:

Categoria	Custo anual
Salários do médico	US $ 2,3 bilhões
Compensação da equipe de enfermagem	US $ 1,9 bilhão
Treinamento e desenvolvimento da equipe	US $ 87 milhões

Manutenção das instalações de saúde

A UHS manteve 347 instalações de saúde em 2022, com despesas relacionadas à instalação da seguinte forma:

• Manutenção da instalação: US $ 412 milhões
• Utilitários e infraestrutura: US $ 276 milhões
• Renovação e atualizações das instalações: US $ 193 milhões

Equipamentos médicos e investimentos em tecnologia

Despesas de tecnologia e equipamentos para 2022:

Categoria de equipamento	Valor do investimento
Equipamento de diagnóstico	US $ 345 milhões
Tecnologias cirúrgicas	US $ 276 milhões
Sistemas de saúde digital	US $ 189 milhões

Seguro e conformidade regulatória

Despesas relacionadas à conformidade para 2022:

• Seguro de negligência: US $ 214 milhões
• Custos de conformidade regulatória: US $ 98 milhões
• Taxas legais e de consultoria: US $ 76 milhões

Despesas de pesquisa e desenvolvimento

Detalhes de investimento em P&D para 2022:

Área de foco em P&D	Gasto
Pesquisa clínica	US $ 62 milhões
Inovação tecnológica	US $ 45 milhões
Protocolos de tratamento	US $ 33 milhões

Estrutura de custo total para 2022: US $ 7,54 bilhões

Universal Health Services, Inc. (UHS) - Modelo de negócios: fluxos de receita

Serviços hospitalares hospitalares

Receita total para o UHS em 2022: US $ 6,4 bilhões

Categoria de serviço	Receita ($ m)
Hospitais de cuidados agudos	4,200
Hospitais especializados	1,600
Serviços de internação cirúrgicos	600

Tratamentos médicos ambulatoriais

Receita ambulatorial para UHS em 2022: US $ 3,2 bilhões

• Serviços de emergência: US $ 1,1 bilhão
• Diagnóstico imagens: US $ 450 milhões
• Centros cirúrgicos ambulatoriais: US $ 650 milhões

Taxas de serviço de saúde comportamental

Receita do segmento de saúde comportamental em 2022: US $ 2,8 bilhões

Tipo de serviço	Receita ($ m)
Hospitais psiquiátricos	1,900
Centros de tratamento de dependência	500
Instalações de tratamento residencial	400

Reembolsos de seguro médico

Receita total de reembolso do seguro em 2022: US $ 8,7 bilhões

• Seguro Privado: US $ 5,2 bilhões
• Reembolsos do Medicare: US $ 2,3 bilhões
• Reembolsos do Medicaid: US $ 1,2 bilhão

Consultas especializadas em saúde

Receita de consulta e serviços profissionais em 2022: US $ 350 milhões

Tipo de consulta	Receita ($ m)
Serviços de telessaúde	120
Consultas especializadas	150
Serviços de Consultoria Médica	80

Universal Health Services, Inc. (UHS) - Canvas Business Model: Value Propositions

You're looking at the core reasons why clients choose Universal Health Services, Inc. (UHS) for their care needs as of late 2025. It boils down to the breadth of services, the quality stamp, and the sheer footprint of their operations.

Comprehensive care across the continuum: acute, inpatient, and outpatient behavioral health

Universal Health Services, Inc. (UHS) delivers care across the full spectrum, from immediate medical needs to long-term mental health support. This integrated approach means a patient can transition smoothly between different levels of care within the same system. As of April 15, 2025, the scale of this continuum was:

Facility Type	Count (As of April 15, 2025)
Inpatient Acute Care Hospitals	29
Inpatient Behavioral Health Facilities	331
Acute Care Outpatient Centers and Surgical Hospitals	11 (10 Centers + 1 Surgical Hospital)
Outpatient Behavioral Health Facilities	16

Overall, Universal Health Services, Inc. (UHS) and its affiliates provide superior quality care across more than 400 acute care hospitals, behavioral health facilities, outpatient facilities, and ambulatory care access points.

Diversified service portfolio that mitigates financial risk

The business is structured around two main segments: Acute Care Hospital Services and Behavioral Health Care Services. This diversification helps manage the financial volatility that can hit one area harder than another. For the full year 2025, Universal Health Services, Inc. (UHS) forecasted net revenues between $17.10 billion and $17.31 billion. The second quarter of 2025 saw net revenues climb to $4.284 billion, resulting in a reported net income attributable to Universal Health Services, Inc. (UHS) of $353.2 million for that quarter alone.

High-quality, accredited clinical care (Joint Commission, CARF)

Quality is a stated value, backed by accreditation and patient feedback metrics. While specific Universal Health Services, Inc. (UHS) accreditation status isn't fully detailed, the industry standard for accredited behavioral health facilities generally shows better outcomes. For instance, a 2025 meta-analysis suggested accredited facilities see 20% lower mortality and 15% fewer 30-day readmissions in chronic care populations. Furthermore, in 2024, the Universal Health Services, Inc. (UHS) Behavioral Health Division's Net Promoter Score was 41. Also, in 2024, 81% of the 95 services evaluated under the Cygnet brand earned an "Outstanding" or "Good" rating by U.K. regulators.

Access to specialized mental health and substance abuse treatment

The sheer scale of their behavioral health footprint-with 331 inpatient facilities and 16 outpatient facilities as of April 15, 2025-is a key value proposition for patients needing specialized care. This focus allows for deep expertise in mental health and substance abuse treatment. The company is actively building this out, with executives planning to open between 10 to 12 new outpatient behavioral facilities each year going forward.

Geographic convenience with facilities in 39 U.S. states and the U.K.

You can find a Universal Health Services, Inc. (UHS) facility in a wide geographic area, making access easier for diverse patient populations. As of early 2025, Universal Health Services, Inc. (UHS) operated facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the U.K.. This broad presence supports local community care delivery.

Finance: draft 13-week cash view by Friday.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Customer Relationships

You're looking at how Universal Health Services, Inc. (UHS) manages its connections with the people and entities that drive its revenue and mission. It's a mix of direct patient interaction, strategic provider alignment, and complex payer negotiations.

High-touch, patient-centered care models in facility settings

The relationship with the direct customer-the patient-is rooted in facility-based care, spanning both acute and behavioral health services. Universal Health Services, Inc. (UHS) operates through a significant physical footprint, which includes more than 400 acute care hospitals, behavioral health facilities and ambulatory centers across the U.S. and U.K.. As of the corporate snapshot in August 2025, the company listed 80+ Facilities, employed 19,860 people, and served 0.7M Patients per year, supported by 6,220+ Licensed Beds.

The focus on patient-centeredness is being augmented with technology to improve continuity. For instance, Universal Health Services, Inc. (UHS) launched Hippocratic AI's generative AI healthcare agents to enhance post-discharge patient engagement and reduce readmissions. Volume trends in 2025 show this model is attracting patients:

Service Segment	Metric (YoY Change Q3 2025)	Value
Acute Care	Same-Facility Adjusted Admissions Increase	2.0%
Behavioral Health Care	Same-Facility Adjusted Admissions Increase	0.5%

The company's operational structure includes 345 inpatient facilities and 100 outpatient access points, with a strategic push to grow the outpatient behavioral health business to meet payer demand for freestanding care settings.

Maintaining strong relationships with affiliated physicians

The relationship with physicians is critical, especially given the broader industry trend toward consolidation. While Universal Health Services, Inc. (UHS) has dedicated PHYSICIAN NETWORKS listed on its career sites, specific affiliation counts for 2025 aren't public. However, the company's structure supports physician engagement through its Independence Physician Management division. The general market context shows that nearly 47.9% of Primary Care Physicians were affiliated with hospitals as of 2022, a trend that continues to shape provider relationships.

The focus is on ensuring the clinical workforce is supported, though labor costs remain a pressure point across the industry, with median per-physician expense for medical groups reaching $1.2 million on an annualized basis for April 2025 [cite: 17, from prior context].

Negotiated, long-term contracts with major commercial payers

Payer relationships are managed through extensive contract negotiation, balancing government reimbursement with commercial rates. For the first half of 2023, patients with commercial insurance or privately-managed Medicare/Medicaid plans accounted for 59 percent of Universal Health Services, Inc. (UHS) patient service revenues.

Here is a breakdown of patient service revenues by payer for the first half of 2023, which serves as the most recent detailed payer mix data available:

• Commercial: $2.1 billion (30 percent)
• Managed Medicaid: $1.2 billion (17 percent)
• Medicare Advantage: $849.7 million (12 percent)
• Medicare: $815.8 million (12 percent)

On the government side, Universal Health Services, Inc. (UHS) is actively managing its relationship with state programs, expecting to net $1.3 billion from state supplemental payment programs across 2025. This revenue stream is crucial, as Q2 2025 growth was supported by approximately $101 million in incremental Medicaid reimbursements [cite: 4, from prior context].

Community engagement and uncompensated/charity care provision

Universal Health Services, Inc. (UHS) explicitly states its policy to provide quality care regardless of a patient's ability to pay, screening for Charity Care to assist those unable to meet their bill portion. The eligibility criteria for Charity Care often follow the Federal Poverty Guideline (FPG), deeming patients eligible if their gross income is less than 400% of the FPG under severe financial hardship.

For uninsured patients at certain locations, like UHS in Binghamton, a 35% discount from standard charges is applied upfront. The company is also innovating patient support by partnering with Curae to offer patient financing lines up to $10,000 and coverage sponsorship for up to one year for qualifying Marketplace plan premiums.

The overall financial commitment to community benefit is significant, though the specific 2025 dollar amount for charity care expense is not reported in the available data. Nationally, hospitals accumulated over $36 billion per year in uncompensated care costs over the last three years, according to a CMS proposed rule.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Channels

You're looking at how Universal Health Services, Inc. (UHS) gets its services to the patient base, and it's a mix of physical locations and digital reach.

The physical footprint for Universal Health Services, Inc. (UHS) as of early to mid-2025 is substantial, built around two core hospital divisions and an expanding network of access points.

Channel Type	Facility Count (Latest Reported 2025 Data)	Context/Date of Data
Inpatient Acute Care Hospitals	29	As of April 15, 2025
Inpatient Behavioral Health Facilities	334	As of First Quarter 2025
Freestanding Emergency Departments (FEDs)	33	As of April 15, 2025
Acute Care Outpatient Centers and Surgical Hospital	11 (10 Centers + 1 Surgical Hospital)	As of April 15, 2025
Outpatient Behavioral Health Facilities	16	As of April 15, 2025

Overall, Universal Health Services, Inc. (UHS) and its affiliates operate across more than 400 acute care hospitals, behavioral health facilities, outpatient facilities, and ambulatory care access points across the U.S., Puerto Rico, and the United Kingdom.

The company's operational scale is also reflected in its patient volume and financial scale from the prior year, which informs the capacity of these channels.

• 2024 Patients Treated: Approximately 3.7 million.
• 2024 Revenues: $15.8 billion.
• Net revenues generated from acute care services on a same facility basis increased by 8.5% during the full year 2024.
• Net revenues generated from behavioral health services on a same facility basis increased by 10.7% during 2024.

The combination of physical sites is supported by a growing digital presence, particularly in the behavioral health space where virtual care is highly effective.

Telehealth and digital platforms are used for behavioral and post-discharge care, extending the reach of their physical facilities.

• Universal Health Services, Inc. Behavioral Health Division offers telehealth treatment programs.
• The U.S. digital health market is projected to reach $5.02 billion by 2025.
• For Medicare beneficiaries in the U.S., coverage for non-behavioral/mental services provided in a patient's home was extended through September 30, 2025.
• Coverage for behavioral/mental health telehealth services in the home is permanent.

The company is also part of a broader industry where telehealth adoption is high, which suggests a proven channel for follow-up and specialized care.

Telehealth Metric	Data Point	Context/Date
Americans who have had a telehealth visit	54%	As of 2025 data context
U.S. hospitals connecting with patients via telehealth	78.6%	General U.S. data

Finance: draft 13-week cash view by Friday.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Customer Segments

You're looking at the core groups Universal Health Services, Inc. (UHS) serves, which directly dictates how they structure their operations and revenue cycle. The customer base is clearly split between acute medical needs and specialized behavioral health services, with payer mix being the critical filter for revenue realization.

Patients requiring acute medical/surgical care represent a massive segment of the business. For the full year 2024, this division generated $8.92 billion in revenue, making up 56.4% of the total reported revenue of $15.8 billion. You saw volume growth continue into 2025; for instance, in the first quarter of 2025, same-facility adjusted admissions (adjusted for outpatient activity) increased by 2.4% year-over-year. By the second quarter of 2025, same-facility adjusted admissions were up 2.0%. The company operates 29 inpatient acute care hospitals as of the first quarter of 2025.

For patients needing specialized behavioral health and substance abuse treatment, this segment is substantial, contributing $6.90 billion in revenue in 2024, or 43.6% of the total. While acute care saw consistent volume gains in early 2025, behavioral health volume was more mixed. In Q1 2025, same-facility adjusted admissions actually decreased by 1.6% compared to Q1 2024, though net revenues for this segment still increased by 5.5% on a same-facility basis. However, Q2 2025 showed a slight rebound, with same-facility adjusted admissions rising 0.4% year-over-year, and net revenues increasing 8.9% on a same-facility basis. UHS is actively working to capture more of this market by planning to open 10 to 15 new off-campus outpatient facilities.

Here's a quick look at the operational scale for these two primary patient groups based on the latest full-year 2024 statistics:

Metric	Acute Care Hospital Services (2024)	Behavioral Health Services (2024)
Revenue	$8.92 billion	$6.90 billion
Percentage of Total Revenue	56.4%	43.6%
Inpatient Admissions/Patient Count	331,000 inpatient admissions	Approximately 730,000 patients served
Patient Days	1.6 million patient days	5.5 million patient days in the U.S.

Your next layer of customer segments involves the entities paying the bills. Commercial Health Insurers and Managed Care Organizations (MCOs) are a primary revenue source, as they, along with privately-managed Medicare and Medicaid plans, accounted for 59% of patient service revenues in the first half of 2023. While that specific payer mix percentage is from 2023, the continued focus on pricing power in 2025 suggests these commercial contracts remain vital. Executives noted that both segments saw strong year-over-year pricing increases, supported by rate growth and payer negotiations as of late 2025.

Government payers (Medicare and Medicaid beneficiaries) are also crucial, especially given the regulatory environment. For Medicare, UHS's Accountable Care Organizations (ACOs) drove record results, saving Medicare $100 Million in 2024. On the Medicaid side, there is a significant, though potentially temporary, financial component from supplemental programs. For the third quarter of 2025, UHS expected a net benefit of $90 million from approved state Medicaid supplemental programs, with an additional $25 million anticipated in Q4 2025. CMS proposed a net +2.6% increase in outpatient prospective payment system (OPPS) rates for 2025, with a +2.8% rise specifically for behavioral health inpatient facilities.

Finally, the affiliated and credentialed physicians form a key partnership segment, as they are the source of referrals for both inpatient and outpatient services. While specific financial numbers tied directly to this segment are not typically broken out, the overall operational success depends on their preference. The company's 2024 mission statement explicitly aims to be a provider that physicians prefer for their patients. The entire system, which employed approximately 99,300 people globally as of Q1 2025, relies on these relationships to feed patient volume into its 29 acute care hospitals and extensive behavioral health network.

• The Patriot Support Programs served over 17,800 military members, veterans, and families in 2024.
• UHS employed 23,000 nurses globally in 2024.
• The company is actively managing labor costs, which remain a focus area despite gradual hiring trend improvements in 2025.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Cost Structure

You're looking at the core expenses for Universal Health Services, Inc. (UHS) as we close out 2025. The cost structure is dominated by personnel, as is typical in healthcare, but capital deployment for growth is also a major factor.

Labor is your single biggest line item, and frankly, it's the one management is watching most closely. While general private industry wage inflation was running at 3.5% for the twelve months ending June 2025, the specialized nature of clinical roles means UHS likely faces pressure at the higher end of the requested 3% to 4% range, or even above it for certain roles. For context on the scale, for the three months ended March 31, 2025, Salaries, wages and benefits for All Acute Care Hospital Services represented 38.8% of Net Revenues.

Here's a snapshot of key operating cost components from the first quarter of 2025 for the Acute Care Hospital Services segment on a same-facility basis:

Cost Category	Amount as % of Net Revenues (Q1 2025)
Salaries, wages and benefits	39.8%
Supplies expense	15.3%
Other operating expenses	28.1%

Supplies, pharmaceuticals, and medical equipment expenses are substantial, with Supplies expense alone hitting 15.3% of Net Revenues for same-facility Acute Care in Q1 2025. You know that pharmaceutical costs have been volatile, so this line item requires constant monitoring against payer rates.

Capital expenditures are significant, reflecting the ongoing build-out of capacity. For the first nine months of 2025, Universal Health Services, Inc. spent $734 million on capital expenditures. This included close to 30% of that spend going toward the new hospital in Florida and a replacement facility in California. The first half of 2025 alone saw $505 million in CapEx.

Administrative and general overhead expenses, often reported as Selling, General, & Administration Expense, totaled $414.58 million for the third quarter of 2025. Separately, the company reported Other Operating Expense for the third quarter of 2025 was $1,450 Million.

New facility ramp-up costs hit the bottom line directly. For instance, in the second quarter of 2025, executives acknowledged about $25 million in startup losses due to a new hospital's slower-than-expected Medicare certification. CFO Steve Filton specifically noted that problems receiving Medicaid certification and other start-up issues at the newly opened Cedar Hill Regional Medical Center in Washington, D.C., tempered the guidance increase by about $25 million.

The cost structure is being managed through several levers:

• Acute care same-facility EBITDA margin improved by 190 basis points year-over-year in Q3 2025, supported by expense control.
• Hiring trends have improved steadily throughout 2025.
• The company is focused on capturing demand through outpatient expansion in the behavioral health segment.
• The company is prioritizing excess free cash flow for share buybacks over new acquisitions in the near term.

Finance: draft 13-week cash view by Friday.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Revenue Streams

Universal Health Services, Inc. (UHS) revenue streams are heavily reliant on government programs and commercial payers, with a significant boost from state-level supplemental funding.

The full-year 2025 consolidated net revenues for Universal Health Services, Inc. are projected to land between $17.3 billion and $17.4 billion.

A key component of the 2025 revenue forecast is the expected net amount from State supplemental payment programs, which Universal Health Services, Inc. anticipates will net $1.3 billion for the year.

For the first nine months of 2025, Universal Health Services, Inc. reported net revenues of $12.879 billion, showing a 9.9% increase compared to the same period in 2024.

The third quarter of 2025 saw net revenues reach about $4.495 billion, a 13.4% year-over-year gain.

You can see the breakdown of the payer mix from patient service revenues as of the first half of 2023, which gives a good picture of the underlying revenue sources:

Revenue Source Category	Amount (as of H1 2023)	Percentage of Patient Service Revenues (as of H1 2023)
Commercial Insurance	$2.1 billion	30 percent
Managed Medicaid	$1.2 billion	17 percent
Medicare	$815.8 million	12 percent
Medicare Advantage	$849.7 million	12 percent
Medicaid (Direct)	$666.3 million	9 percent
UK Operations	$357.9 million	5 percent
Other	$453.1 million	6 percent

Government reimbursement from Medicare and Medicaid programs forms a substantial base, though the exact 2025 figures are embedded within the total revenue projection and the supplemental payment figures. For instance, during the second quarter of 2025, executives noted about $25 million in startup losses due to a new hospital's slower-than-expected Medicare certification.

Regarding fees from outpatient services and ancillary services, the growth in revenue per adjusted admission and patient day reflects strong pricing power across services. For the first nine months of 2025:

• Net revenue per adjusted admission (Acute Care Services) increased by 5.4% year over year.
• Net revenue per adjusted patient day (Acute Care Services) increased by 7.0% year over year.
• Net revenue per adjusted admission (Behavioral Health Care Services) increased by 8.2% year over year.
• Net revenue per adjusted patient day (Behavioral Health Care Services) increased by 7.2% year over year.

Also, in the second quarter of 2025, same-store net revenues generated via behavioral health services rose 8.9% year over year, and on the acute side, the overall net revenue jump was 7.9% compared to the prior year's second quarter.

Finance: draft 13-week cash view by Friday.