Mission Statement, Vision, & Core Values of Remitly Global, Inc. (RELY)

A company's Mission, Vision, and Core Values aren't just wall decorations; they are the strategic compass that guides financial performance-especially for a high-growth digital player like Remitly Global, Inc. (RELY).

Their vision to transform lives with trusted financial services that transcend borders is clearly translating into real-world dollars, with the company raising its full-year 2025 revenue outlook to a range of $1.619 billion to $1.621 billion, representing a 28% year-over-year growth.

How does a focus on customer-centricity and integrity allow a company to grow its active customer base to 8.9 million as of Q3 2025, and what does that mean for your investment thesis? Can a mission-driven business model, which saw send volume hit $19.5 billion in Q3 2025, truly sustain a positive GAAP net income in a competitive market?

We'll defintely dive deep into the principles that underpin this financial success.

Remitly Global, Inc. (RELY) Overview

Remitly Global, Inc. is a digital financial services provider that has fundamentally changed how immigrants and their families manage cross-border money transfers. The company, founded in 2011 in Seattle, Washington, by Matt Oppenheimer, Josh Hug, and Shivaas Gulati, was built on the simple, defintely necessary idea that sending money home should be fast, transparent, and affordable-not a costly, slow hassle.

You can see this focus in their core product: a mobile-centric platform that allows customers to send money to over 170 countries, leveraging a robust network of disbursement partners for options like bank deposits, cash pickup, and mobile money. Plus, they're expanding that relationship with new offerings. For the full fiscal year 2025, the company's total revenue is projected to be in the range of $1.619 billion to $1.621 billion, reflecting a strong 28% year-over-year growth rate as they capture more of the global remittance market.

Remitly's business model is simple: use technology to cut out the friction and cost of traditional wire services. They make money through competitive foreign exchange (FX) rates and service fees. To learn more about how this model works, you can check out Remitly Global, Inc. (RELY): History, Ownership, Mission, How It Works & Makes Money.

Recent Financial Performance and Growth Drivers

The latest financial reports for the third quarter (Q3) of 2025, released on November 5, 2025, show Remitly is executing a strategy of profitable growth at scale. The company reported Q3 revenue of $419.5 million, a 25% increase year-over-year. That's a clear sign their digital-first approach is resonating with customers.

The real story is in the customer and volume growth, which are the main product sales drivers. Active customers grew by 21% year-over-year to 8.9 million in Q3 2025, and total send volume-the actual money transferred-surged to $19.5 billion, up a massive 35% year-over-year. Here's the quick math: more customers sending larger amounts means a higher-quality, more sustainable revenue base.

• Q3 2025 Revenue: $419.5 million.
• Q3 2025 Send Volume: $19.5 billion.
• Active Customers: 8.9 million.
• Q3 Net Income: $8.8 million.

This disciplined growth has also pushed profitability. Remitly achieved GAAP net income of $8.8 million in Q3 2025, a significant jump from the prior year, and the company expects to be GAAP net income positive for the full fiscal year 2025. This shift to sustainable, reported profitability is a huge milestone for a growth-focused fintech company.

Industry Leadership and Innovation

Remitly is a leader because it doesn't just process payments; it builds a comprehensive financial relationship with its global customer base. The launch of innovative products like Remitly One, an all-in-one financial membership that includes a Visa debit card and a Remitly Wallet, is a perfect example. This moves the company beyond a simple transaction fee model.

They also introduced Flex, a 'send now, pay later' product that already has over 100,000 active users, which helps drive deeper customer engagement and provides an alternative revenue stream. This kind of product innovation and expansion into new customer segments, like Remitly Business for small businesses, is what separates them from slower, legacy providers. They are not just participating in the market; they are expanding the addressable market for digital remittances.

Their technology platform is purpose-built to localize the consumer experience across the 170+ countries they serve, which is a major competitive advantage. If you are looking for a company that maps near-term risks to clear actions, Remitly's continued investment in new products while maintaining a strong financial outlook-with full-year Adjusted EBITDA expected between $234 million and $236 million-shows a clear path. You should dig deeper to understand why this digital-first approach is successfully capturing market share from traditional players.

Remitly Global, Inc. (RELY) Mission Statement

You're looking for the bedrock of a company's strategy, and for Remitly Global, Inc. (RELY), that's its mission statement. It's not corporate fluff; it's the operating manual that guides every dollar of their projected $1.619 billion to $1.621 billion in total revenue for the 2025 fiscal year. The mission is clear: to transform the lives of immigrants and their families by providing the most trusted financial services on the planet. This statement is a powerful filter for all capital allocation and product development decisions, ensuring the company stays laser-focused on its high-growth, high-impact niche.

This commitment to a specific, underserved demographic is why their business model works. It's why active customers grew to 8.9 million in Q3 2025, an increase of 21% year over year. You can't achieve that kind of scale without a mission that deeply resonates with your user base. The focus is on three core components that make up their strategic intent.

1. Transforming the Lives of Immigrants and Their Families

This is the human-centric core of Remitly Global, Inc.'s mission. It acknowledges that remittances (money sent home) are not just transactions; they are lifelines, funding up to 75% of essential goods and services like food and healthcare in recipient countries. The company's entire platform is built to reduce the friction and cost that historically plagued these transfers, which directly translates into more money reaching families.

The impact is measurable in the sheer volume of money moved. In the third quarter of 2025 alone, the send volume-the total value of money transferred-hit $19.5 billion, a 35% jump from the prior year. That's a massive amount of capital flowing to where it's needed most. Remitly estimates its services saved customers more than $1 billion in remittance costs in 2024, a number that will only climb with their projected 28% revenue growth in 2025. They make the process easier and cheaper, so the customer's decision is defintely a no-brainer.

• Send volume grew 35% to $19.5 billion in Q3 2025.
• Focus on high-amount senders saw over 40% growth in transactions above $1,000.
• Expansion into new products like 'Flex' reached over 100,000 users.

2. Providing the Most Trusted Financial Services

Trust is the non-negotiable currency in financial services, especially for cross-border payments where security concerns are high. Remitly Global, Inc. doesn't just aim for 'good' security; their mission demands the 'most trusted' services. This is where their core value of 'Earn trust through integrity' comes into play, meaning zero tolerance for unethical practices.

The proof is in their retention. The company boasts an annual customer retention rate of approximately 90%, a figure that is remarkably high and speaks volumes about customer satisfaction and trust in the platform's reliability. This high retention is a direct result of their investment in secure, high-quality service, including using AI to detect fraud and a focus on 'Customer centricity' in their cultural values. This focus on quality is a key driver of their recent financial success, including a Q3 2025 net income of $8.8 million, a massive 361% increase year over year. You can read more about their journey and strategic positioning here: Remitly Global, Inc. (RELY): History, Ownership, Mission, How It Works & Makes Money.

3. On the Planet (Global Scope and Ambition)

The final component, 'on the planet,' establishes the company's global scope and its vision to transform lives with trusted financial services that transcend borders. This isn't a regional play; it's a global strategy. They currently serve customers across more than 170 countries, demonstrating their commitment to broad financial inclusion.

Their financial outlook for 2025 reflects this ambition. The full-year revenue is expected to be between $1.619 billion and $1.621 billion, with an Adjusted EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) projected to be in the range of $234 million to $236 million. This growth is fueled by their ability to scale their platform globally, expanding access to over 5 billion bank accounts and mobile wallets. The global market is vast, and Remitly Global, Inc. is executing a strategy to capture it by relentlessly focusing on the immigrant community worldwide. That's a clear, actionable plan for global dominance.

Remitly Global, Inc. (RELY) Vision Statement

Remitly Global, Inc.'s (RELY) vision is clear: Transform lives with trusted financial services that transcend borders. This isn't just corporate jargon; it's the strategic compass that directs their focus on the massive cross-border remittance market, which is why the company is projecting full-year 2025 revenue between $1.619 billion and $1.621 billion.

The Mission Statement, 'To transform the lives of immigrants and their families by providing the most trusted financial services on the planet,' is the action plan for that vision. Honestly, a vision without a grounded mission is just a wish, but Remitly's ties its aspirational goal to concrete execution for immigrant communities.

Transform Lives: The Customer-Centric Core

The first part of the vision is about impact. You can't transform lives without being deeply customer-centric, which is the first of Remitly's cultural values. This focus drives their product development, ensuring they proactively solve real problems, not just build features.

The numbers show this dedication is working. As of the third quarter of 2025, Remitly grew its quarterly active customers to 8.9 million, a solid 21% increase year-over-year. That's a lot of people relying on their service. This growth is defintely a direct result of their commitment to making the money transfer experience better, faster, and more affordable than traditional methods.

• Create exceptional products that delight customers.
• Be a compassionate partner, extending empathy into action.
• Continuously improve to find the 'best' way to do things.

Trusted Financial Services: Building a Sustainable Business

Trust is the non-negotiable currency in financial services, especially for cross-border transactions. Remitly knows this, so they prioritize security and transparency, which aligns with their core value to 'Dive deep' into the details that matter most.

What this focus on trust and efficiency means for investors is sustainable profitability. For the full fiscal year 2025, the company expects GAAP net income to be positive. Plus, they raised their outlook for Adjusted EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) to a range of $234 million to $236 million. Here's the quick math: strong revenue growth combined with rigorous discipline on non-headcount spend leads to a healthy 15% adjusted EBITDA margin for the full year.

Transcend Borders: The Global Growth Engine

The 'transcend borders' component speaks to the company's expansion strategy beyond just remittances into a broader suite of financial services for immigrants. This ambition requires their teams to 'Set ambitious goals and dream big' and to 'Take risks, adapt, and learn as we go.'

The scale is already massive. Send volume in Q3 2025 hit $19.5 billion, up 35% year-over-year, showing their platform is capturing a larger share of the market. Looking at the bigger picture, their Last Twelve Months (LTM) Send Volume, as of November 2025, is a staggering $70 billion. This expanding global network is the foundation for new products like Remitly One, an all-in-one financial membership, which will only accelerate their reach into the estimated $22 trillion total addressable market. If you want to dig deeper into the investor perspective on this growth, you can check out Exploring Remitly Global, Inc. (RELY) Investor Profile: Who's Buying and Why?

Next step: Operations should audit the Q3 2025 Send Volume growth of 35% against the Q3 2025 Revenue growth of 25% to ensure the take-rate strategy is optimized for long-term customer value.

Remitly Global, Inc. (RELY) Core Values

You're looking for the true engine of Remitly Global, Inc.'s (RELY) growth, and honestly, it's in their cultural values, not just the balance sheet. Their mission-to transform the lives of immigrants and their families by providing the most trusted financial services on the planet-is the ultimate compass, but the values are the day-to-day playbook.

Remitly's vision is simple but powerful: to transform lives with trusted financial services that transcend borders. This isn't just about moving money; it's about building a financial platform for people who live their lives across two or more countries. The numbers for 2025 show this focus is paying off, with the company raising its full-year revenue outlook to between $1.619 billion and $1.621 billion. That's a strong 28% year-over-year growth, which defintely validates their approach.

Create Exceptional Products that Delight Our Customers

This value is about proactively solving the right customer problems, which means going beyond basic money transfer. The customer experience must deliver real value. For a financial services company, delight means speed, transparency, and access.

The biggest 2025 example is the launch of Remitly One, a new membership that expands the relationship beyond a single transaction. This suite includes the Remitly Wallet and Remitly Flex. By the end of Q3 2025, the company had grown its active customers to nearly 8.9 million, up 21% year-over-year. That kind of growth doesn't happen without a product that truly resonates.

• Remitly Wallet: Offers a secure, multi-currency store of value.
• Remitly Card: Allows spending with no foreign transaction fees.
• Customer Growth: Q3 2025 send volume hit $19.5 billion, a 35% jump.

Be a Compassionate Partner

For Remitly, compassion isn't a feeling; it's a product feature. This value means extending empathy into action by building products for a demographic often underserved by traditional finance. They listen with curiosity to understand the emotional drivers behind a transaction.

The best proof point is Remitly Flex, their flexible funding solution that lets eligible customers 'send now, pay later'. This directly addresses a key pain point: timing mismatches between when an immigrant earns money and when a family back home needs it. It acts as an essential safety net for things like medical emergencies or tuition. The quick math shows this is a real solution, with the Flex product already having over 100,000 active users by the end of Q3 2025. Plus, they offer this without the interest or late fees associated with traditional lending.

If you want to dive deeper into how this product innovation impacts their financials, you should read Breaking Down Remitly Global, Inc. (RELY) Financial Health: Key Insights for Investors.

Reimagine What's Possible

This value is about taking calculated risks, adapting quickly, and driving progress with a focus on long-term impact. It's the strategic engine that moves the company from being a remittance leader to a global financial platform.

In 2025, this meant two major shifts. First, the expansion into Remitly Business and a heightened focus on high-amount senders, which significantly expands their total addressable market from a few trillion to a whopping $22 trillion. This focus is working, with transactions over $1,000 seeing over 40% year-over-year send volume growth in Q3 2025. Second, they are actively investing in AI across the organization, from writing code to reimagining internal operations, to build a smarter, more agile platform that scales faster. This is how they ensure their full-year Adjusted EBITDA outlook of $234 million to $236 million holds up, reflecting a 15% margin even while investing heavily in growth.