Banco Santander-Chile (BSAC): Business Model Canvas

Tauchen Sie ein in die komplexe Welt der Banco Santander-Chile, einem Finanzkraftwerk, das traditionelles Bankwesen nahtlos mit modernster digitaler Innovation verbindet. Dieses dynamische Institut hat ein ausgeklügeltes Geschäftsmodell entwickelt, das die Art und Weise, wie Chilenen Bankgeschäfte erleben, verändert und eine umfassende Palette an Finanzdienstleistungen anbietet, die vom Privatkunden bis zum großen Firmenkunden alles abdeckt. Durch die Nutzung strategischer Partnerschaften, fortschrittlicher Technologie und einem tiefen Verständnis der lokalen Marktbedürfnisse hat sich Santander-Chile als zentraler Akteur in der lateinamerikanischen Finanzlandschaft positioniert und Mehrwert durch personalisierte Lösungen und robuste digitale Plattformen geschaffen, die moderne Bankerlebnisse neu definieren.

Banco Santander-Chile (BSAC) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Allianz mit der Global Santander Group

Banco Santander-Chile unterhält eine direkte Partnerschaft mit der Santander-Gruppe, wobei die Muttergesellschaft ab 2023 69,57 % der Anteile besitzt. Die durch diese Allianz bereitgestellte finanzielle Unterstützung und technologische Infrastruktur beläuft sich auf etwa 450 Millionen US-Dollar pro Jahr an gemeinsamen Ressourcen.

Partnerschaftstyp	Investitionswert	Schwerpunktbereiche
Technologische Infrastruktur	180 Millionen Dollar	Digitale Banking-Plattformen
Finanzielle Unterstützung	270 Millionen Dollar	Risikomanagement, Kapitalallokation

Fintech-Partnerschaften

Banco Santander-Chile arbeitet mit 12 lokalen chilenischen Fintech-Unternehmen zusammen, wobei die gesamten Partnerschaftsinvestitionen im Jahr 2023 35 Millionen US-Dollar erreichen.

• Transbank: Zahlungsabwicklungspartnerschaft
• ComparaOnline: Digitale Finanzvergleichsdienste
• Fintual: Automatisierte Anlageplattformen

Unternehmenskooperationen

Zu den strategischen Partnerschaften mit großen chilenischen Unternehmen gehören Vereinbarungen mit:

Unternehmenspartner	Partnerschaftswert	Art der Zusammenarbeit
ENTEL	22 Millionen Dollar	Mobile Zahlungslösungen
LATAM Airlines	15 Millionen Dollar	Co-Branding von Kreditkarten
Falabella	18 Millionen Dollar	Finanzdienstleistungen für Privatkunden

Internationale Zahlungsnetzwerkvereinbarungen

Banco Santander-Chile unterhält wichtige Partnerschaften mit globalen Zahlungsnetzwerken.

• Visa: Transaktionsverarbeitungsvolumen von 3,2 Milliarden US-Dollar im Jahr 2023
• Mastercard: Jährlicher Transaktionswert von 2,7 Milliarden US-Dollar
• American Express: Kollaborative Kreditkartenprogramme im Wert von 450 Millionen US-Dollar

Banco Santander-Chile (BSAC) – Geschäftsmodell: Hauptaktivitäten

Privat- und Geschäftsbankdienstleistungen

Ab 2024 verfügt die Banco Santander-Chile über 276 Filialen und 1.532 Geldautomaten in ganz Chile. Die Bank betreut rund 3,8 Millionen aktive Kunden und hat einen Marktanteil von 22,3 % im Privatkundengeschäft.

Kategorie Bankdienstleistungen	Gesamtvolumen (2024)	Marktdurchdringung
Persönliche Konten	2,1 Millionen	25.6%
Geschäftskonten	89,500	18.7%
Firmenkundengeschäft	1.245 Firmenkunden	19.2%

Entwicklung einer digitalen Banking-Plattform

Die digitalen Plattformen von Santander-Chile wickeln im Jahr 2024 etwa 78 % aller Banktransaktionen ab.

• Mobile-Banking-Nutzer: 2,6 Millionen
• Online-Banking-Transaktionen: 145 Millionen pro Jahr
• Investition in die digitale Plattform: 42,5 Millionen US-Dollar im Jahr 2024

Risikomanagement und Finanzberatung

Die Bank unterhält eine risikogewichtetes Aktiva-Portfolio von CLP 35,2 Billionen, mit einer Quote notleidender Kredite von 2,3 %.

Risikomanagement-Kennzahlen	Zahlen für 2024
Rückstellungen für Kreditverluste	CLP 1,2 Billionen
Kreditrisikomanagement-Team	387 spezialisierte Fachkräfte

Kredit- und Kreditportfoliomanagement

Der Gesamtwert des Kreditportfolios erreicht im Jahr 2024 28,6 Billionen CLP, verteilt auf verschiedene Segmente.

• Hypothekendarlehen: 12,4 Billionen CLP
• Gewerbliche Kredite: 10,9 Billionen CLP
• Verbraucherkredite: 5,3 Billionen CLP

Kundenservice und Finanzproduktinnovation

Santander-Chile investierte im Jahr 2024 35,7 Millionen US-Dollar in Produktinnovationen und die Verbesserung des Kundenerlebnisses.

Innovationsmetrik	Leistung 2024
Neue Finanzprodukte eingeführt	17
Kundenzufriedenheitsindex	86.4%
Kundenservice-Interaktionskanäle	5 (Filiale, Online, Mobil, Telefon, Chat)

Banco Santander-Chile (BSAC) – Geschäftsmodell: Schlüsselressourcen

Umfangreiches Filialnetz

Ab 2023 betreibt Banco Santander-Chile 347 physische Filialen in ganz Chile. Die Bank unterhält bundesweit ein Netz von 1.417 Geldautomaten.

Zweigtyp	Nummer
Physische Zweige	347
Geldautomaten	1,417

Digitale Banking-Infrastruktur

Die digitale Plattform der Bank unterstützt:

• Online-Banking-Nutzer: 2,1 Millionen
• Mobile-Banking-Nutzer: 1,8 Millionen
• Digitales Transaktionsvolumen: 78 % der Gesamttransaktionen

Finanzkapital und Reserven

Finanzkennzahl	Betrag (CLP)
Gesamtvermögen	29.024.113 Millionen
Gesamteigenkapital	3.404.080 Millionen
Kernkapitalquote	13.5%

Zusammensetzung der Belegschaft

Gesamtzahl der Mitarbeiter: 12.453

• Mitarbeiter mit höherem Abschluss: 62 %
• Durchschnittliche Betriebszugehörigkeit: 8,3 Jahre

Technologische Systeme

Investitionen in die Technologieinfrastruktur im Jahr 2023:

Kategorie „Technologie“.	Investition (CLP)
Cybersicherheit	45.600 Millionen
Entwicklung digitaler Plattformen	37.200 Millionen

Banco Santander-Chile (BSAC) – Geschäftsmodell: Wertversprechen

Umfassende Finanzlösungen für Privatpersonen und Unternehmen

Banco Santander-Chile bietet eine vielfältige Palette an Finanzprodukten mit den folgenden Schlüsselkennzahlen:

Produktkategorie	Gesamtportfoliowert (CLP)	Marktanteil
Firmenkundengeschäft	4,236,000,000,000	18.5%
Persönliches Banking	2,987,000,000,000	15.3%
KMU-Banking	1,542,000,000,000	12.7%

Wettbewerbsfähige Zinssätze und flexible Bankprodukte

Zinssätze und Produktangebote:

• Zinssatz für Privatkredite: 12,5 % pro Jahr
• Zinssatz für Hypothekendarlehen: 4,8 % fest
• Geschäftskreditzinssatz: 9,2 % variabel
• Sparkontozins: 2,3 % pro Jahr

Nahtloses digitales Banking-Erlebnis

Kennzahlen für digitale Plattformen	Wert
Mobile-Banking-Benutzer	2,350,000
Online-Transaktionsvolumen	87.500.000 monatlich
Betriebszeit der digitalen Plattform	99.97%

Persönliche Finanzberatung und Kundenbetreuung

• Dedizierte Kundenbetreuer: 650
• Durchschnittliche Reaktionszeit: 12 Minuten
• Bewertung der Kundenzufriedenheit: 4,6/5

Große Auswahl an Kredit- und Anlagemöglichkeiten

Anlageprodukt	Gesamtes verwaltetes Vermögen (CLP)	Durchschnittliche jährliche Rendite
Investmentfonds	1,875,000,000,000	6.3%
Pensionskassen	3,450,000,000,000	5.9%
Unternehmensanleihen	987,000,000,000	7.2%

Banco Santander-Chile (BSAC) – Geschäftsmodell: Kundenbeziehungen

Personalisierte digitale und persönliche Bankinteraktionen

Ab 2024 unterhält Banco Santander-Chile 285 physische Filialen in ganz Chile und betreibt eine umfassende digitale Bankplattform. Die Nutzer des digitalen Bankings erreichten 1,2 Millionen aktive Kunden, was 68 % des gesamten Kundenstamms entspricht.

Kanal	Aktive Benutzer	Interaktionshäufigkeit
Mobiles Banking	892,000	Durchschnittlich 12,4 Interaktionen/Monat
Online-Webplattform	456,000	Durchschnittlich 7,6 Interaktionen/Monat
Persönliche Niederlassung	198,000	Durchschnittlich 2,3 Besuche/Monat

Kundenbindungsprogramme

Santander-Chile betreibt ein abgestuftes Treueprogramm mit 425.000 aktiven Mitgliedern. Zu den Programmvorteilen gehören:

• Punktesammelsystem
• Vorzugszinssätze
• Exklusive Kreditkartenangebote
• Jährliche Prämien im Wert von 15.000.000 CLP

Digitale und telefonische Supportkanäle rund um die Uhr

Die Support-Infrastruktur umfasst:

• Callcenter: 350 engagierte Agenten
• Durchschnittliche Antwortzeit: 2,7 Minuten
• Digitaler Chat-Support: Verfügbarkeit rund um die Uhr
• Kundenzufriedenheitsbewertung: 88,6 %

Proaktive Finanzberatungsdienste

Santander-Chile bietet spezialisierte Finanzberatungsdienste mit 175 engagierten Finanzberatern. Serviceaufschlüsselung:

Beratungstyp	Jahresvolumen	Durchschnittliche Beratungsdauer
Persönliches Banking	42,000	45 Minuten
Geschäftsbanking	18,500	75 Minuten
Anlageberatung	12,750	60 Minuten

Maßgeschneiderte Finanzproduktempfehlungen

Die fortschrittliche Datenanalyseplattform generiert personalisierte Produktempfehlungen mit einer Kundenbindungsrate von 72 %. Die Empfehlungsabdeckung umfasst:

• Kreditprodukte
• Investitionsmöglichkeiten
• Versicherungspakete
• Lösungen zur Altersvorsorge

Banco Santander-Chile (BSAC) – Geschäftsmodell: Kanäle

Physisches Filialnetz

Ab 2024 betreibt Banco Santander-Chile 292 physische Filialen in ganz Chile.

Zweigtyp	Anzahl der Filialen	Geografische Abdeckung
Einzelhandelsfilialen	232	Bundesweit
Unternehmenszweige	45	Wichtige Ballungsräume
Spezialisierte Branchen	15	Wichtige Wirtschaftsregionen

Online-Banking-Plattform

Die Online-Banking-Plattform von Santander Chile bedient 2,3 Millionen aktive digitale Kunden.

• Durchdringung des digitalen Bankings: 68 % des gesamten Kundenstamms
• Monatlich aktive Online-Nutzer: 1,7 Millionen
• Durchschnittliche monatliche Transaktionen: 4,2 Millionen

Mobile-Banking-Anwendung

Die mobile App der Bank hat im Jahr 2024 1,9 Millionen aktive Nutzer.

App-Metrik	Wert
Gesamtzahl der App-Downloads	2,5 Millionen
Monatlich aktive Benutzer	1,9 Millionen
Durchschnittliche monatliche Transaktionen	3,6 Millionen

ATM-Netzwerk

Banco Santander-Chile unterhält landesweit 1.876 Geldautomaten.

• Gesamtzahl der Geldautomatenstandorte: 1.876
• Bargeldabhebungstransaktionen pro Monat: 3,8 Millionen
• Durchschnittlicher Transaktionswert: 250.000 CLP

Telefon-Banking-Dienste

Das Callcenter der Bank wickelt monatlich 1,2 Millionen Kundeninteraktionen ab.

Servicemetrik	Wert
Monatliche Kundeninteraktionen	1,2 Millionen
Durchschnittliche Reaktionszeit	45 Sekunden
Kundenzufriedenheitsrate	87%

Banco Santander-Chile (BSAC) – Geschäftsmodell: Kundensegmente

Privatkunden im Privatkundengeschäft

Im Jahr 2024 betreut Banco Santander-Chile rund 3,2 Millionen private Privatkunden in Chile.

Aufschlüsselung der Kundensegmente	Anzahl der Kunden	Marktanteil
Persönliches Banking	2,1 Millionen	22.5%
Benutzer des digitalen Bankings	1,6 Millionen	18.7%

Kleine und mittlere Unternehmen (KMU)

Banco Santander-Chile betreut 127.500 KMU-Kunden aus verschiedenen Branchen.

• Gesamtes KMU-Kreditportfolio: 2,3 Billionen CLP
• Durchschnittliche Kredithöhe: 18 Mio. CLP
• Branchenverteilung:
  • Einzelhandel: 35 %
  • Dienstleistungen: 28 %
  • Herstellung: 22 %
  • Bau: 15 %

Große Firmenkunden

Banco Santander-Chile betreut 850 große Firmenkunden mit komplexen Finanzbedürfnissen.

Unternehmenssegment	Gesamte Unternehmenskredite	Durchschnittlicher Kreditwert
Multinationale Unternehmen	CLP 4,5 Billionen	5,3 Milliarden CLP
Nationale Großkonzerne	CLP 3,2 Billionen	3,8 Milliarden CLP

Vermögende Privatpersonen

Die Bank verwaltet 22.500 vermögende Privatkunden mit einem Vermögen von über 500 Millionen CLP.

• Gesamtes verwaltetes Vermögen: 8,7 Billionen CLP
• Durchschnittlicher Portfoliowert: 387 Mio. CLP
• Durchdringung der Vermögensverwaltungsdienstleistungen: 65 %

Internationale Geschäftskunden

Banco Santander-Chile unterstützt 450 internationale Geschäftskunden aus verschiedenen Branchen.

Region	Anzahl der Kunden	Gesamtes internationales Transaktionsvolumen
Lateinamerika	280	2,1 Milliarden US-Dollar
Nordamerika	95	1,3 Milliarden US-Dollar
Europa	75	0,8 Milliarden US-Dollar

Banco Santander-Chile (BSAC) – Geschäftsmodell: Kostenstruktur

Wartung der Technologieinfrastruktur

Jährliche Kosten für die Technologieinfrastruktur der Banco Santander-Chile im Jahr 2023: 85,6 Milliarden CLP

Kategorie „Technologiekosten“.	Jährliche Ausgaben (CLP-Milliarden)
Digitale Banking-Plattform	32.4
Cybersicherheitssysteme	18.7
IT-Hardwarewartung	15.2
Softwarelizenzierung	19.3

Gehälter und Schulungen der Mitarbeiter

Gesamte mitarbeiterbezogene Ausgaben für 2023: 213,5 Milliarden CLP

• Durchschnittliches Jahresgehalt pro Mitarbeiter: 35,6 Mio. CLP
• Budget für Schulung und Entwicklung: 12,4 Milliarden CLP
• Gesamtzahl der Mitarbeiter: 6.987

Betriebskosten des Filialnetzes

Gesamtbetriebskosten des Filialnetzes im Jahr 2023: 97,3 Milliarden CLP

Ausgabenkategorie	Betrag (CLP Milliarden)
Miete und Ausstattung	42.6
Dienstprogramme	22.1
Wartung	32.6

Kosten für die Einhaltung gesetzlicher Vorschriften

Gesamtaufwand für die Einhaltung gesetzlicher Vorschriften für 2023: 45,2 Milliarden CLP

• Personal für Recht und Compliance: 187 Mitarbeiter
• Investitionen in Compliance-Technologie: 8,6 Milliarden CLP
• Externe Prüfungs- und Beratungsgebühren: 12,7 Milliarden CLP

Aufwendungen für Marketing und Kundenakquise

Gesamtbudget für Marketing und Kundenakquise für 2023: 36,8 Milliarden CLP

Marketingkanal	Aufwand (CLP Milliarden)
Digitales Marketing	15.3
Traditionelle Medien	11.2
Kampagnen zur Kundengewinnung	10.3

Banco Santander-Chile (BSAC) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Darlehen und Kreditprodukten

Für das Geschäftsjahr 2023 meldete die Banco Santander-Chile einen Gesamtzinsertrag von 1.355.268 Mio. CLP. Aufschlüsselung der Zinsen des Kreditportfolios:

Kreditkategorie	Zinserträge (CLP Mio.)
Gewerbliche Kredite	745,397
Verbraucherkredite	312,856
Hypothekendarlehen	297,015

Gebühren für Bankdienstleistungen

Die gesamten Servicegebühren für 2023 beliefen sich auf 282.145 Mio. CLP, mit folgender Verteilung:

• Kontoführungsgebühren: 78.456 Mio. CLP
• Gebühren für Kreditkartenservice: 65.789 Mio. CLP
• Transaktionsbearbeitungsgebühren: 54.210 Mio. CLP
• Sonstige Bankdienstleistungen: 83.690 Mio. CLP

Investment- und Vermögensverwaltungsdienstleistungen

Die Einnahmen aus Wertpapierdienstleistungen erreichten im Jahr 2023 156.734 Mio. CLP und setzten sich zusammen aus:

Servicetyp	Umsatz (Mio. CLP)
Vermögensverwaltung	87,456
Maklerdienstleistungen	42,189
Beratungsdienste	27,089

Transaktionsgebühren

Die Einnahmen aus Transaktionsgebühren beliefen sich im Jahr 2023 auf insgesamt 203.567 Millionen CLP, verteilt auf:

• Gebühren für Geldautomatentransaktionen: 45.678 Mio. CLP
• Elektronische Überweisungsgebühren: 62.345 Millionen CLP
• Internationale Transaktionsgebühren: 35.210 Mio. CLP
• Transaktionsgebühren am Point-of-Sale: 60.334 Mio. CLP

Gebühren für digitale Bankdienstleistungen

Die Einnahmen aus dem digitalen Banking beliefen sich im Jahr 2023 auf 98.456 Millionen CLP, darunter:

Digitaler Service	Umsatz (Mio. CLP)
Online-Banking	42,189
Mobile-Banking-App	36,745
Digitale Zahlungsdienste	19,522

Banco Santander-Chile (BSAC) - Canvas Business Model: Value Propositions

Best-in-class operational efficiency of 35.9% (9M25)

Banco Santander-Chile delivers operational excellence, evidenced by its efficiency ratio reaching 35.9% as of September 30, 2025, for the nine-month period. This figure represents an improvement from the 40.0% recorded in the same period last year. This efficiency supports strong profitability metrics.

Metric	Value (9M25)	Period End Date
Return on Average Equity (ROAE)	24.0%	September 30, 2025
Net Income Attributable to Shareholders	$798 billion (CLP)	September 30, 2025
Efficiency Ratio	35.9%	September 30, 2025
Total Customers	4.6 million	September 30, 2025

High profitability with a Return on Average Equity (ROAE) of 24.0% (9M25)

The high profitability is a core value proposition, with the ROAE for the nine months ending September 30, 2025, standing at 24.0%. This compares favorably to the ROAE of 18.2% reported in 9M24. The bank's net income attributable to shareholders for 9M25 was $798 billion.

Digital financial inclusion products like Cuenta Más Lucas

Banco Santander-Chile promotes financial inclusion through digital offerings. The combined stock of the Cuenta Más Lucas and Más Lucas Joven accounts reached 351,000 accounts as of the first quarter of 2025. The 'Más Lucas' account is positioned as the first mass digital onboarding vista account in the market, offering cost zero with no maintenance or transaction fees, and it generates interest on balances. For the 'Más Lucas Joven' product, the daily limit for national and international purchases with the associated Debit Card is set at $500,000 CLP, and the monthly maintenance commission is $0 until December 31, 2025.

The digital customer base is significant, representing 2.3 million of the total 4.6 million customers as of September 30, 2025.

Comprehensive corporate and investment banking (Santander CIB)

The offering includes a comprehensive Corporate and Investment Banking segment, as evidenced by the release of the 9M'25 Corporate & Investment Banking performance data.

Integrated loyalty and travel benefits through LATAM Pass

The value proposition includes a deeply integrated loyalty offering via the renewed strategic alliance with LATAM Airlines Group. This partnership enables the redemption of approximately 2 million airline tickets annually on average through accumulated miles. The Santander LATAM Pass alliance currently serves more than 688,000 customers in Chile. The alliance was renewed in August 2025 for another five years, continuing a collaboration of over three decades.

• Redemption volume: Approximately 2 million tickets per year.
• Alliance customer base in Chile: Over 688,000 clients.
• Alliance duration: Renewed for five more years in 2025.

Banco Santander-Chile (BSAC) - Canvas Business Model: Customer Relationships

You're looking at how Banco Santander-Chile maintains its grip on its customer base in a rapidly digitizing market. Honestly, their approach is a clear blend of high-tech efficiency and targeted human interaction, which is key to their strong profitability metrics, like the 24.0% Return on Average Equity (ROAE) reported through September 2025.

The core of their relationship strategy rests on a dual-track system. For the mass market, it's all about digital self-service and making transactions feel invisible. For the high-value segments, they lean into personalized, high-touch service. This balance is what keeps their efficiency ratio industry-leading, hitting 35.3% by mid-2025.

Digital self-service and seamless transactional volumes

Banco Santander-Chile is definitely pushing hard to be the national digital bank with branches. As of Q2 2025, they served around 4.5 million total customers, but the digital penetration is where the story is. You have 2.3 million digital customers, which means 87% of their active client base is operating digitally. That digital growth was up 7.9% year-over-year as of Q2 2025. This digital focus directly fuels revenue; net commissions grew 8.0% in the first nine months of 2025, and the recurrence ratio-how much of the bank's core expenses are covered by these commissions-hit 62.1% by September 2025. They hold a strong market share in checking accounts at 22.1% as of August 2025.

Here are the key customer metrics as of mid-to-late 2025:

Metric	Value	Date/Period
Total Customers	Approximately 4.6 million	September 2025
Digital Customers	Nearly 2.3 million	September 2025
Digital Penetration (of active customers)	87%	Q2 2025
Checking Account Market Share	22.1%	August 2025
Net Commissions YoY Growth	8.0%	9M 2025

High-touch, personalized service for Corporate and Private Banking

While the mass market goes digital, the Corporate and Private Banking segments rely on the opposite. These clients expect dedicated, high-touch service, which translates into relationship managers who understand complex treasury management or investment needs. This segment is crucial for fee income stability, which is why the bank focuses on maintaining high-quality, tailored interactions rather than pure volume here. The overall strategy supports a robust capital position, with the Common Equity Tier 1 (CET1) ratio at a solid 10.8% as of September 2025. This financial strength underpins the ability to offer bespoke services.

Dedicated relationship managers for SME and commercial clients

For Small and Medium Enterprises (SMEs), Banco Santander-Chile uses a dedicated relationship manager approach, often integrated with their payment solutions like YESNET. This focus on SMEs is structural; about one-third of their total loan book is concentrated in SME lending. The strategy is clearly working to bring in new business accounts, which grew by 25% year-over-year in the twelve months leading up to the Q2 2025 report. Furthermore, their YESNET POS client base grew by 21% annually, exceeding 212,000 merchants, which serves as a pipeline for cross-selling other banking products to these commercial clients. This personalized commercial outreach is a key differentiator from purely digital-only competitors.

Hybrid service model through the Work/Café branches

The Work/Café model is the physical manifestation of their hybrid strategy, blending transactional banking with community and co-working space. While the bank was closing less productive locations to focus on this model, by the end of 2024, they had 99 Work/Cafés in Chile. They've also innovated with formats like Work/Café Expresso, which achieved a Net Promoter Score (NPS) of 90, focusing on secure, quick teller services alongside the café environment. The transformation of the branch network to these formats is explicitly mentioned as an expense driver in 9M25, showing ongoing investment in this customer experience touchpoint. They also launched Work/Café StartUp to bank these ventures directly.

Loyalty programs to drive engagement and product usage

Loyalty is a major retention tool, and the renewed five-year alliance with LATAM Airlines in August 2025 highlights this focus. The Santander LATAM Pass alliance serves more than 688,000 customers in Chile as of June 2025. This program is significant because it drives product usage; approximately 2 million airline tickets are redeemed annually through miles accumulated via Santander Chile's banking products. This partnership is considered the bank's most valuable loyalty program, cementing relationships through tangible travel rewards. If onboarding takes 14+ days, churn risk rises, so these immediate-value programs are defintely important.

Finance: draft 13-week cash view by Friday.

Banco Santander-Chile (BSAC) - Canvas Business Model: Channels

You're looking at how Banco Santander-Chile gets its products and services into the hands of its clients as of late 2025. It's a mix of old-school presence and heavy digital push, which is defintely the trend across the industry.

Physical Branch Network

Banco Santander-Chile still maintains a physical footprint across the country. As of the third quarter of 2025, specifically June 30, 2025, the bank operated 231 branches throughout Chile. The bank is actively managing this network, looking for efficiencies by closing some traditional locations while remodeling others to ensure a more efficient use of space. This physical network supports the bank's overall strategy of being a 'Digital Bank with Branches.'

Digital Channels and Customer Reach

The digital side is where a lot of the growth is happening. By the second quarter of 2025 (Q2 2025), Banco Santander-Chile had approximately 4.5 million total customers, an 11.5% year-over-year increase. Of that total, 2.3 million customers were classified as digital customers as of Q2 2025. This digital engagement is translating to revenue, as the recurrence ratio-which is the portion of expenses funded by net commissions-hit 62% year-to-date as of September 2025, up from 58.3% in June 2024.

The primary digital touchpoints include:

• Mobile app access for daily banking.
• The main website for information and services.
• Online banking platforms for account management.

Here's a quick look at some key channel metrics as reported around the middle to late part of 2025:

Channel Metric	Value	Date/Period
Physical Branches	231	June 30, 2025
Total Customers	Approx. 4.5 million	Q2 2025
Digital Customers	2.3 million	Q2 2025
Getnet POS Terminals in Operation	Over 316,000	November 2025
Getnet Market Share (Physical Transactions)	18.9%	November 2025

Merchant Services via Getnet

For merchant services, Banco Santander-Chile uses its acquiring network, Getnet Chile. This channel is focused on point-of-sale (POS) solutions. As of late 2025, Getnet Chile was operating over 316,000 POS terminals nationwide. This scale has allowed Getnet Chile to capture an 18.9% market share in physical card transactions within four years of operation. The network supports features like same-day fund availability in Santander accounts, even on weekends.

Third-Party Service Points

To extend reach beyond its own walls and ATMs, Banco Santander-Chile has established key partnerships. For instance, the bank signed a major agreement with Servipag to allow customers to carry out a range of transactions through Servipag's branch network, offering more service facilities and longer hours. The bank also relies on its network of ATMs nationwide to support transactions.

Dedicated Sales Force for Loans

Direct sales efforts remain important, particularly for credit products. For example, in the Consumer Loan space, the bank offers terms up to 60 monthly installments for amounts like a liquid credit of $10,000,000 CLP, with an example Annual Equivalent Charge (CAE) of 17.38%. Furthermore, the structure supporting this is clear, with Santander Consumer Finance Ltda. y Afiliada being 51.00% owned by Banco Santander Chile S.A.

Banco Santander-Chile (BSAC) - Canvas Business Model: Customer Segments

The customer segments for Banco Santander-Chile are structured across the full spectrum of the Chilean economy, from mass-market individuals to major institutions.

The total customer base for Banco Santander-Chile reached around 4.5 million by Q2 2025. The bank also reports serving more than 4 million clients in total, positioning it as a market leader in penetration.

The segmentation is clearly defined across the following groups:

• Retail/Mass Market individuals (Banca Personas): This segment serves clients across mass market and upper-middle-income brackets.
• Small and Medium-sized Enterprises (SMEs) (Banca Pymes): This group focuses on providing financing, credit, insurance, and investment services to small and medium-sized businesses.
• Large Corporate and Institutional Clients (Santander CIB): This division handles complex financial solutions for large corporations and institutions.
• Digital-only customers: A rapidly growing segment driven by digital transformation efforts.
• Vehicle financing customers (Santander Consumer): Offers flexible financial solutions specifically for vehicle purchases.

Here is a breakdown of the latest available quantitative data points for these segments:

Customer Segment	Quantitative Data Point	Reference Period/Context
Total Customer Base (All Segments)	4.5 million (around)	Q2 2025
Digital-only Customers	nearly 2.3 million	As of Sep 2025 (as stated in outline)
Small and Medium-sized Enterprises (SMEs) (Banca Pymes)	more than 166,000 customers	6M25 (June 2025)
Retail/Mass Market (Banca Personas)	Implied to be the majority of the 4.5 million total customers	As of Q2 2025
Corporate & Institutional (Santander CIB)	No specific customer count available	N/A
Santander Consumer (Vehicle Financing)	No specific customer count available	N/A

The digital focus is a key driver, with the bank reporting that 34% of its branches operate without human tellers as of Q1 2025, supporting the digital client onboarding.

The bank's overall operational strength, which supports all segments, included a net income of CLP 798 billion and total assets of 68.24 billion pesos by September 2025. For the first nine months of 2025, the attributable profit was €10,337 million.

Finance: draft 13-week cash view by Friday.

Banco Santander-Chile (BSAC) - Canvas Business Model: Cost Structure

The Cost Structure for Banco Santander-Chile is heavily influenced by technology modernization, personnel management, physical network adjustments, and managing the cost of funds and credit quality.

Significant technology and digital investment expenses were noted, particularly in the first quarter of 2025, related to the completion of the Gravity project, which involved migration from the Mainframe to the Cloud. This resulted in higher transitional technology expenses.

The bank's workforce size as of June 30, 2025, was confirmed at 8,660 people. Personnel expenses saw a decrease in the third quarter of 2025, partly due to seasonality related to winter and national holidays in September.

Costs related to the branch network restructuring and Work/Café transformation were a driver in the increase of total operating expenses in the first nine months of 2025 (9M25). Overall, total operating expenses increased 3.1% in 9M25 compared to 9M24.

Funding costs for deposits and wholesale financing have trended downward, which positively impacted the Net Interest Margin (NIM). The funding cost fell from 5.0% to 3.9% in the six months ended June 30, 2025 (6M25), and from 4.8% to 3.8% in the nine months ended September 30, 2025 (9M25).

Regarding provisions for loan losses, the cost of risk year-to-date (as of Q3 2025) was showing closer to 1.4%. The bank anticipates the cost of risk will improve to 1.35% by year-end 2025.

Here's a quick look at key cost and efficiency metrics as of late 2025 reporting periods:

Cost/Efficiency Metric	Value	Period Reference
Workforce Headcount	8,660 personnel	June 30, 2025
Total Operating Expenses Growth (YoY)	Increased 3.1%	9M25 vs 9M24
Efficiency Ratio	35.9%	As of September 30, 2025
Funding Cost (Deposits/Wholesale)	Fell to 3.8%	9M25
Cost of Risk (Year-to-Date)	Around 1.4%	As of Q3 2025
Cost of Risk (Year-End Anticipation)	Anticipated improvement to 1.35%	Year-End 2025

The recurrence ratio, which measures how much structural support expenses are financed by fee generation, reached 62.1% as of September 30, 2025.

• Technology expenses were higher in 1Q25 due to the Gravity cloud migration.
• Operating expenses decreased 1.7% in 3M25 compared to 3M24, driven by lower other operating expenses from branch restructuring in that specific quarter.
• The efficiency ratio was 35.3% as of June 30, 2025.
• The efficiency ratio was 35.0% as of March 31, 2025.

Finance: draft 13-week cash view by Friday.

Banco Santander-Chile (BSAC) - Canvas Business Model: Revenue Streams

You're looking at the core ways Banco Santander-Chile converts its activities into cash as of late 2025. Honestly, the story here is strong core banking performance, especially from lending, supported by growing fee-based services.

The primary engine remains the Net Interest Income (NII) from the loan and investment book. For the nine months ended September 30, 2025 (9M25), this line saw a significant year-over-year increase of 16.6%. This uplift is tied to a recovered Net Interest Margin (NIM), which reached 4.0% in 9M25, helped by a lower funding cost that dropped from 4.8% in 9M24 to 3.8% in 9M25. That's a clear win on the cost side of the interest spread.

Next up, Net Commissions and Fee Income show solid, recurring growth. In 9M25, these fees grew by 8.0% year-over-year. This growth is pushing the recurrence ratio-which shows how much of the structural support expenses are covered by these fees-up to 62.1% as of September 2025, up from 60.0% in September 2024. It shows the digital strategy is working to embed services deeper into the customer relationship.

Here's a quick look at how the main revenue components stacked up for 9M25:

Revenue Component	Metric / Amount (9M25 unless noted)	Change / Context
Net Income Attributable to Shareholders	Ch$798 billion	37.3% increase YoY
Net Interest Income (NII)	N/A	Up 16.6% YoY
Net Commissions/Fee Income	N/A	Up 8.0% YoY
Recurrence Ratio (Commissions)	62.1%	As of September 2025
Financial Transactions Results	N/A	Up 19% YoY
Mutual Funds Revenue	N/A	Up 15% YoY
Getnet Chile Profits	$21,175 million (CLP)	For the first six months of 2025 (6M25)

The results from financial transactions and asset management fees are also contributing positively. For the nine-month period, growth was strong in specific areas:

• Financial transactions revenue saw a 19% increase year-over-year.
• Mutual funds revenue grew by 15%.

Now, let's talk about the acquiring business, Getnet Chile. While the full 9M25 revenue isn't explicitly stated in the same format as the other lines, we do have some concrete figures on its profitability. For the first six months of 2025 (6M25), Getnet Chile reported profits of $21,175 million Chilean pesos, driven by sales volume. Looking ahead, management projects that once full market authorization is secured, Getnet could bring in additional revenue of nearly US$19 million per year in Chile over the next three years, targeting a 15% market share.

Overall, the bottom line for 9M25 reflects this strong top-line performance. Net income attributable to shareholders reached Ch$798 billion, which is a 37.3% increase year-over-year. That's the number that ties all these revenue streams together for the equity holders.

Finance: draft 13-week cash view by Friday.