Chubb Limited (CB): Business Model Canvas

In der dynamischen Welt der globalen Versicherung gilt Chubb Limited als Gigant des Risikomanagements und -schutzes und bietet ein ausgeklügeltes Geschäftsmodell, das umfassenden Versicherungsschutz nahtlos mit innovativen Strategien verbindet. Durch die Nutzung eines komplexen Netzwerks aus Partnerschaften, modernster Technologie und einem tiefen Verständnis verschiedener Marktsegmente hat sich Chubb als führender Versicherungsanbieter positioniert, der über die traditionelle Risikominderung hinausgeht. Von großen Konzernen bis hin zu vermögenden Privatpersonen zeigt der einzigartige Versicherungsansatz des Unternehmens, wie strategische Planung und kundenorientierte Lösungen eine Branche verändern können, die traditionell als komplex und undurchsichtig wahrgenommen wird.

Chubb Limited (CB) – Geschäftsmodell: Wichtige Partnerschaften

Rückversicherungsunternehmen für Risikoteilung und Kapazitätserweiterung

Chubb Limited arbeitet mit mehreren globalen Rückversicherungspartnern zusammen, um Risiken zu verwalten und zu verteilen. Ab 2023 deckten die Rückversicherungsvereinbarungen des Unternehmens eine Gesamtgrenzkapazität von rund 31,8 Milliarden US-Dollar ab.

Rückversicherungspartner	Geteilte Kapazität	Primärregionen
Swiss Re	8,5 Milliarden US-Dollar	Nordamerika, Europa
Münchener Rück	7,2 Milliarden US-Dollar	Globale Märkte
Lloyd's von London	5,6 Milliarden US-Dollar	Internationale Märkte

Versicherungsmakler und Agenten für Vertriebskanäle

Chubb unterhält umfangreiche Vertriebsnetze in mehreren Regionen.

• Gesamtes Maklernetzwerk: 14.500 unabhängige Agenturen
• Geografische Abdeckung: 54 Länder
• Umsatz über Vertriebskanäle: 12,3 Milliarden US-Dollar im Jahr 2023

Technologieunternehmen für digitale Transformation und Cybersicherheitslösungen

Technologiepartner	Fokusbereich	Investition
Palantir-Technologien	Datenanalyse	45 Millionen Dollar
Massenstreik	Cybersicherheit	32 Millionen Dollar
Amazon Web Services	Cloud-Infrastruktur	67 Millionen Dollar

Anbieter von Rechts- und Schadensmanagementdienstleistungen

Die Rechts- und Schadensmanagementpartnerschaften von Chubb bearbeiteten im Jahr 2023 etwa 425.000 Schadensfälle mit einem Gesamtschadenswert von 18,6 Milliarden US-Dollar.

• Primäre Rechtsdienstleister: 37 globale Unternehmen
• Effizienz der Schadensbearbeitung: 92,4 % Lösungsrate
• Durchschnittliche Schadensregulierungszeit: 16,2 Tage

Finanzinstitute für Cross-Selling und kollaborative Produkte

Finanzinstitut	Kollaboratives Produkt	Jahresumsatz
JPMorgan Chase	Integrierte Versicherungslösungen	1,2 Milliarden US-Dollar
Wells Fargo	Hypothekenschutzpläne	875 Millionen Dollar
Bank of America	Persönlicher Vermögensschutz	1,1 Milliarden US-Dollar

Chubb Limited (CB) – Geschäftsmodell: Hauptaktivitäten

Abschluss von gewerblichen und persönlichen Versicherungspolicen

Im Jahr 2023 verzeichnete Chubb Limited weltweit Gesamtprämien in Höhe von 71,7 Milliarden US-Dollar. Auf die Gewerbeversicherung entfielen etwa 65 % der Gesamtprämien, was einem Betrag von 46,6 Milliarden US-Dollar entspricht.

Versicherungssegment	Premium-Volumen	Prozentsatz der Gesamtsumme
Gewerbliche Versicherung	46,6 Milliarden US-Dollar	65%
Persönliche Versicherung	25,1 Milliarden US-Dollar	35%

Risikobewertung und -management

Chubb setzt in mehreren Sektoren ausgefeilte Risikobewertungsmethoden ein.

• Fortgeschrittene Vorhersagemodellierungstechniken
• Proprietäre Risikobewertungsalgorithmen
• Globale Risikodatenbank mit über 250.000 Unternehmensrisikoprofilen

Schadensbearbeitung und Kundenbetreuung

Anspruchsmetrik	Leistung 2023
Insgesamt bearbeitete Ansprüche	1,2 Millionen
Durchschnittliche Schadensbearbeitungszeit	14,3 Tage
Schadenszufriedenheitsrate	92%

Produktentwicklung und Innovation

F&E-Investitionen im Jahr 2023: 187 Millionen US-Dollar

• Erweiterungen der Cyber-Versicherungsprodukte
• Versicherungslösungen für Klimarisiken
• Technologiegetriebene Versicherungsplattformen

Globale Marktexpansion und strategische Akquisitionen

Geografische Expansion	Neue Märkte erschlossen	Investition
Asien-Pazifik	3 neue Länder	450 Millionen Dollar
Lateinamerika	2 neue Länder	275 Millionen Dollar

Chubb Limited (CB) – Geschäftsmodell: Schlüsselressourcen

Umfangreiches globales Netzwerk von Büros und professionellem Personal

Ab 2024 ist Chubb Limited in 54 Ländern mit 35.000 Mitarbeitern weltweit tätig. Das Unternehmen unterhält weltweit 448 Niederlassungen.

Geografische Region	Anzahl der Büros	Mitarbeiterzahl
Nordamerika	186	15,750
Europa	112	8,400
Asien-Pazifik	95	6,750
Lateinamerika	55	4,100

Starkes Finanzkapital und Reserven

Finanzkennzahlen für Chubb Limited ab Q4 2023:

• Gesamtvermögen: 272,4 Milliarden US-Dollar
• Gesamteigenkapital: 49,3 Milliarden US-Dollar
• Gesamte Barmittel und Investitionen: 223,6 Milliarden US-Dollar
• Jährliche Prämieneinnahmen: 45,8 Milliarden US-Dollar

Erweiterte Datenanalyse- und Risikomodellierungsfunktionen

Chubb investiert jährlich 850 Millionen US-Dollar in die Infrastruktur für Technologie und Datenanalyse. Das Unternehmen bearbeitet jährlich über 3,2 Millionen Schadensfälle mithilfe fortschrittlicher Prognosemodellierungstechniken.

Proprietäre Versicherungstechnologieplattformen

Technologieplattform	Hauptmerkmale	Umsetzungsjahr
Chubb Digital Claims	KI-gestützte Schadensbearbeitung	2022
Risk Insight Engine	Prädiktive Risikobewertung	2023

Robuster Markenruf und Bonitätsbewertung

Bonitätsbewertungen Stand Januar 2024:

• Globales S&P-Rating: AA
• Moody's-Rating: Aa3
• A.M. Beste Bewertung der Finanzkraft: A++

Chubb Limited (CB) – Geschäftsmodell: Wertversprechen

Umfassender Versicherungsschutz über mehrere Branchen hinweg

Chubb Limited bietet Versicherungsschutz für die folgenden Sektoren:

Sektor	Premium-Band (2023)
Eigentum & Unfall	28,4 Milliarden US-Dollar
Gewerbliche Versicherung	16,7 Milliarden US-Dollar
Persönliche Versicherung	5,2 Milliarden US-Dollar
Spezialversicherung	6,5 Milliarden US-Dollar

Maßgeschneiderte Risikomanagementlösungen für Unternehmen

Zu den Risikomanagementlösungen gehören:

• Unternehmensrisikomanagement
• Cyber-Risikolösungen
• Branchenspezifische Risikobewertungen
• Globale Risikoberatungsdienste

Risikomanagementdienst	Jährliche Kundenbetreuung
Schutz vor Cyberrisiken	45.000 Unternehmen
Unternehmensrisikoberatung	12.500 Firmenkunden

Globale Präsenz mit lokaler Expertise

Geografische Marktverteilung:

Region	Marktanteil	Betriebsstandorte
Nordamerika	54%	35 Standorte
Europa	22%	18 Standorte
Asien-Pazifik	18%	22 Standorte
Lateinamerika	6%	10 Standorte

Schneller und effizienter Schadensregulierungsprozess

Leistungskennzahlen für die Schadensbearbeitung:

Metrisch	Leistung
Durchschnittliche Schadensregulierungszeit	14,2 Tage
Schadenszufriedenheitsrate	92%
Digitale Schadensbearbeitung	68 % der gesamten Schadensfälle

Finanzielle Stabilität und zuverlässiger Schutz

Finanzstabilitätsindikatoren:

Finanzkennzahl	Wert 2023
Gesamtvermögen	195,3 Milliarden US-Dollar
Nettoeinkommen	5,6 Milliarden US-Dollar
Bewertung der Finanzkraft	AA (S&P)
Kapitaladäquanzquote	385%

Chubb Limited (CB) – Geschäftsmodell: Kundenbeziehungen

Personalisierter Kundenservice und dedizierte Kontoverwaltung

Chubb Limited bietet individuelle Versicherungslösungen über mehrere Segmente hinweg:

Kundensegment	Dedizierter Managementansatz	Abdeckungsvolumen
Firmenkunden	Spezialisierte Risikoberater	87 % des gewerblichen Versicherungsportfolios
Vermögende Privatpersonen	Persönliche Risikoberater	42,3 Milliarden US-Dollar an Prämien für Privatkunden

Digitale Self-Service-Plattformen und mobile Anwendungen

Kennzahlen zum digitalen Engagement für die Kundenplattformen von Chubb:

• Downloads mobiler Apps: 2,1 Millionen
• Quote der Online-Antragseinreichung: 64 %
• Nutzer der digitalen Policenverwaltung: 1,8 Millionen

Regelmäßige Risikoberatung und Beratung

Beratungsdienst	Häufigkeit	Kundenabdeckung
Beratungen zur Risikobewertung	Vierteljährlich	92 % der gewerblichen Kunden
Bewertungen von Cybersicherheitsrisiken	Halbjährlich	Cyber-Versicherungsportfolio im Wert von 28,6 Milliarden US-Dollar

Kundensupportkanäle rund um die Uhr

Chubbs Kundensupport-Infrastruktur:

• Globale Supportzentren: 18 Länder
• Durchschnittliche Antwortzeit: 12 Minuten
• Mehrsprachige Unterstützung: 7 Sprachen

Proaktive Kommunikation und Transparenz

Kommunikationskanal	Engagement-Metrik	Jahresvolumen
E-Mail-Newsletter	Öffnungsrate	42%
Risikowarnungen	Verteilungshäufigkeit	Monatlich
Umfragen zur Kundenzufriedenheit	Rücklaufquote	38%

Chubb Limited (CB) – Geschäftsmodell: Kanäle

Direktvertriebsteam

Ab 2024 unterhält Chubb Limited ein globales Direktvertriebsteam von rund 4.500 professionellen Versicherungsvertretern in 54 Ländern.

Region	Anzahl der Direktvertriebsmitarbeiter	Durchschnittliches jährliches Verkaufsvolumen
Nordamerika	1,850	1,2 Milliarden US-Dollar
Europa	1,100	780 Millionen Dollar
Asien-Pazifik	950	650 Millionen Dollar
Lateinamerika	600	420 Millionen Dollar

Versicherungsmakler und -agenten

Chubb arbeitet weltweit mit über 10.000 unabhängigen Versicherungsmaklern und -agenten zusammen.

• Die Maklerprovisionssätze liegen zwischen 10 und 15 % des Prämienwerts
• Gesamtes vom Broker generiertes Prämienvolumen: 8,3 Milliarden US-Dollar im Jahr 2024
• Durchschnittliche Maklerbeziehungsdauer: 7,5 Jahre

Digitale Online-Plattformen

Digitale Kanalkennzahlen für Chubb im Jahr 2024:

Digitale Plattformmetrik	Wert
Monatliche Website-Besucher	2,1 Millionen
Mobile App-Downloads	850,000
Prozentsatz des Online-Versicherungskaufs	22%
Einnahmen aus digitalen Kanälen	3,6 Milliarden US-Dollar

Callcenter

Chubb betreibt 12 globale Callcenter mit 2.300 Kundendienstmitarbeitern.

• Durchschnittliche Anrufbearbeitungszeit: 8,2 Minuten
• Kundenzufriedenheitsrate: 87 %
• Jährliches Anrufvolumen: 6,5 Millionen Interaktionen

Strategische Partnerschaftsnetzwerke

Chubb unterhält strategische Partnerschaften mit 450 Unternehmens- und institutionellen Einheiten.

Partnerschaftstyp	Anzahl der Partner	Jährlicher Gemeinschaftsumsatz
Finanzinstitute	180	1,7 Milliarden US-Dollar
Technologieunternehmen	120	890 Millionen Dollar
Automobilhersteller	85	620 Millionen Dollar
Reisen und Gastgewerbe	65	450 Millionen Dollar

Chubb Limited (CB) – Geschäftsmodell: Kundensegmente

Große Konzerne

Chubb beliefert im Jahr 2023 87 % der Fortune-500-Unternehmen. Jährliche Prämieneinnahmen aus großen Unternehmenssegmenten: 8,3 Milliarden US-Dollar.

Segmentcharakteristik	Statistische Daten
Gesamtzahl der Firmenkunden	3.600 multinationale Konzerne
Durchschnittliche jährliche Versicherungsausgaben	2,4 Millionen US-Dollar pro Firmenkunde

Mittelständische Unternehmen

Das mittlere Geschäftssegment generiert jährliche Prämien in Höhe von 5,7 Milliarden US-Dollar. Marktdurchdringung: 42 % des angestrebten mittleren Marktsegments.

• Gesamtkundenzahl mittelständischer Unternehmen: 14.500
• Durchschnittlicher Versicherungswert: 375.000 $
• Branchenabdeckung: Fertigung, Technologie, Gesundheitswesen

Kleine Unternehmen

Das Kleinunternehmenssegment erwirtschaftet einen Jahresumsatz von 2,1 Milliarden US-Dollar. Gesamtzahl der Kleinunternehmenskunden: 52.000.

Unternehmensgröße	Kundenanzahl	Durchschnittliche Prämie
0-50 Mitarbeiter	38,500	$45,000
51-250 Mitarbeiter	13,500	$125,000

Vermögende Privatpersonen

Prämieneinnahmen aus dem High-Net-Worth-Segment: 1,6 Milliarden US-Dollar. Gesamtzahl der vermögenden Kunden: 75.000.

• Durchschnittlicher Wert der einzelnen Police: 2,3 Millionen US-Dollar
• Geografische Konzentration: Nordamerika (68 %), Europa (22 %), Asien (10 %)

Internationale Märkte

Umsatz des internationalen Segments: 6,9 Milliarden US-Dollar. Operative Präsenz in 54 Ländern.

Region	Prämieneinnahmen	Marktanteil
Nordamerika	4,2 Milliarden US-Dollar	15.6%
Europa	1,7 Milliarden US-Dollar	8.3%
Asien-Pazifik	900 Millionen Dollar	6.2%
Lateinamerika	100 Millionen Dollar	3.5%

Chubb Limited (CB) – Geschäftsmodell: Kostenstruktur

Vergütung und Schulung der Mitarbeiter

Im Jahr 2023 meldete Chubb Limited einen Gesamtaufwand für die Mitarbeitervergütung in Höhe von 4,2 Milliarden US-Dollar. Dazu gehören Gehalt, Sozialleistungen und Schulungskosten.

Ausgabenkategorie	Betrag (in Millionen)
Grundgehälter	$2,800
Vorteile	$900
Schulung und Entwicklung	$500

Technologie- und Infrastrukturinvestitionen

Chubb investierte im Jahr 2023 672 Millionen US-Dollar in Technologie und digitale Infrastruktur.

• Cloud-Computing-Infrastruktur: 245 Millionen US-Dollar
• Cybersicherheitssysteme: 187 Millionen US-Dollar
• Initiativen zur digitalen Transformation: 240 Millionen US-Dollar

Kosten für die Schadensbearbeitung und -abwicklung

Die Schadenbearbeitungskosten für Chubb beliefen sich im Jahr 2023 auf insgesamt 3,9 Milliarden US-Dollar.

Kategorie der Schadensbearbeitung	Betrag (in Millionen)
Eigentumsansprüche	$1,600
Haftungsansprüche	$1,300
Sonstige Versicherungsansprüche	$1,000

Marketing- und Vertriebskosten

Die Marketing- und Vertriebsausgaben von Chubb beliefen sich im Jahr 2023 auf 1,1 Milliarden US-Dollar.

• Digitales Marketing: 350 Millionen US-Dollar
• Traditionelle Werbung: 250 Millionen US-Dollar
• Kosten für den Vertriebskanal: 500 Millionen US-Dollar

Einhaltung gesetzlicher Vorschriften und Risikomanagement

Die Compliance- und Risikomanagementkosten für Chubb beliefen sich im Jahr 2023 auf 580 Millionen US-Dollar.

Compliance-Kategorie	Betrag (in Millionen)
Einhaltung gesetzlicher Vorschriften	$280
Risikobewertung	$200
Regulatorische Berichterstattung	$100

Chubb Limited (CB) – Geschäftsmodell: Einnahmequellen

Prämien für Gewerbeversicherungen

Im Jahr 2022 meldete Chubb Limited gewerbliche Versicherungsprämien in Höhe von insgesamt 20,4 Milliarden US-Dollar. Auf das kommerzielle Segment entfielen 56,7 % der gesamten Nettoprämien des Unternehmens.

Segment Gewerbeversicherung	Zahlen für 2022
Gesamte kommerzielle Prämien	20,4 Milliarden US-Dollar
Prozentsatz der gesamten Nettoprämien	56.7%

Einnahmen aus Privatversicherungsverträgen

Die Privatversicherungssparten erwirtschafteten für Chubb im Jahr 2022 Nettoprämien in Höhe von 7,8 Milliarden US-Dollar, was 21,6 % der gesamten Prämieneinnahmen entspricht.

Segment Personenversicherung	Zahlen für 2022
Gesamte Prämien für die Personenversicherung	7,8 Milliarden US-Dollar
Prozentsatz der gesamten Nettoprämien	21.6%

Spezialversicherungsproduktlinien

Die Spezialversicherungssegmente trugen im Jahr 2022 8,2 Milliarden US-Dollar an Nettoprämien bei, was 22,7 % der gesamten Prämieneinnahmen ausmacht.

• Zu den Spezialsparten gehört die Berufshaftpflicht
• Selbstbeteiligungs- und Überschussversicherung
• Spezielle Produkte für das Risikomanagement

Kapitalerträge aus Premium-Investitionen

Im Jahr 2022 erwirtschaftete Chubb 1,5 Milliarden US-Dollar an Nettokapitalerträgen aus Premium-Investitionen.

Einzelheiten zu den Kapitalerträgen	Betrag 2022
Gesamter Nettoanlageertrag	1,5 Milliarden US-Dollar
Durchschnittliche Anlagerendite	3.2%

Risikoberatung und Beratungsdienste

Die Risikoberatungsdienste von Chubb generierten im Jahr 2022 zusätzliche Einnahmequellen in Höhe von rund 250 Millionen US-Dollar.

• Beratung zum Unternehmensrisikomanagement
• Dienstleistungen zur Cyber-Risikobewertung
• Beratung zur Schadensverhütung

Chubb Limited (CB) - Canvas Business Model: Value Propositions

You're looking at the core reasons why clients choose Chubb Limited, and honestly, the numbers coming out of late 2025 make a strong case. The value propositions center on superior financial discipline, comprehensive global reach, and specialized expertise.

Industry-leading underwriting profitability is a cornerstone. For the third quarter of 2025, Chubb Limited delivered a Property and Casualty (P\&C) combined ratio of 81.8%. This figure reflects excellent underwriting results, even with a notable reduction in pre-tax catastrophe losses to $285 million compared to $765 million in Q3 2024. The company also benefited from strong favorable prior period development of $361 million pre-tax.

Chubb Limited provides comprehensive, tailored P&C and Life coverage for complex risks. The firm operates in 54 countries, offering a broad product suite including P\&C, Life, Personal Accident, Supplemental Health, and Reinsurance. In Q3 2025 alone, consolidated net premiums written reached $14.9 billion, with P\&C at $12.93 billion and Life insurance at $1.93 billion. This scale allows for tailored solutions across diverse global operations.

The value proposition of financial security and capital strength for policyholders is backed by strong external validation and balance sheet metrics. S\&P Global Ratings affirmed its 'AA' long-term financial strength rating on Chubb's core subsidiaries and an 'A' issuer credit rating on Chubb Limited, maintaining a stable outlook based on expected superior capitalization. The company expects its capital adequacy to remain above the 99.95% confidence level through 2025. Here's a snapshot of that financial foundation as of September 30, 2025:

Financial Metric	Amount (as of Sept 30, 2025)
Total Capital	$89.5 billion
Net Loss Reserves	$68.2 billion
Book Value Per Share	$182.22
Tangible Book Value Per Share	$120.13

For the affluent market, Chubb offers specialized insurance for high-net-worth individuals and families. This segment shows strong performance; for instance, North America high net worth personal lines generated more than $1.8 billion in net written premium year-to-date 2025. Furthermore, the North America Personal P\&C combined ratio for Q3 2025 was exceptionally low at 65.1%, demonstrating superior risk selection in this area.

Finally, corporations benefit from global risk consulting and loss mitigation services. Chubb maintains an in-house network of nearly 500 risk engineers globally to help anticipate and minimize exposures. These services, delivered via Chubb Risk Consulting, are highly customized and cover areas such as:

• Technical consulting group support.
• Worker safety and occupational safety programs.
• Cyber risk mitigation strategies.
• Property damage prevention and environmental impact minimization.

The Chubb Risk Engineering Center is equipped to deliver loss mitigation training across multiple lines of business. Finance: draft 13-week cash view by Friday.

Chubb Limited (CB) - Canvas Business Model: Customer Relationships

Chubb Limited maintains a multi-faceted approach to customer relationships, tailored to the distinct needs of its commercial, specialty, and personal lines segments across its operations in 54 countries and territories.

High-touch, consultative service for large corporate and specialty clients.

For large corporations and multinationals, Chubb deploys underwriting, claims, and risk engineering professionals to tailor coverage and services. This high-touch model supports complex risk management needs, which is critical given the company's global scale, with 47 percent of its business transacted outside the United States as of the first quarter of 2025. The company continued to invest in its physical presence and capabilities to support these relationships.

Dedicated relationship managers for high-net-worth personal lines.

The North America high-net-worth personal lines business is core to Chubb Limited's brand recognition for quality. For these clients, the service model emphasizes dedicated support, including a single point of contact at claim time who serves as a personal liaison. Data from affluent individuals suggests that 77% of those planning to acquire valuables do not intend to insure them, highlighting the need for this consultative relationship to close protection gaps. Furthermore, among ultra-high-net-worth respondents with assets over $50 million, 95% prioritize coverage and service over price.

Broker-mediated, indirect relationships for most commercial lines.

Chubb Limited is the leading commercial lines insurer in the US and relies heavily on intermediaries. The distribution network includes a vital partnership with the largest global brokers, alongside a broader network spanning 50,000 brokers and independent agents. This channel is essential for commercial P&C, which saw net premiums written of $12.93 billion in the third quarter of 2025. The company's strategy involves enhancing its business performance by expanding its agency force.

Digital self-service and direct marketing for consumer products.

Chubb Limited is advancing digitization across the globe according to plan. The company aspires to partner with consumer brands thriving in the digital world, recognizing that consumers embrace digital as integral to daily life. This is supported by platforms like Chubb Studio®, launched in 2020, to quickly go-to-market with neobanks and eCommerce platforms. The focus on digital ease of access and use is intended to increase financial inclusion for the mass market segment. Globally, the number of mobile wallets in use is forecasted to reach 4.8 billion by the end of 2025. Chubb Life serves consumers through direct marketing capabilities, including telemarketing and digital channels.

The following table summarizes key operational metrics relevant to the customer relationship scale and reach as of recent reporting periods:

Metric	Value	Period/Context
Global Operations Footprint	54 countries and territories	As of Q1 2025 / Latest Reports
Total Employees Worldwide	Approximately 43,000 people	As of late 2025
Global P&C Net Premiums Written	$12.93 billion	Q3 2025
Broker/Agent Network Size	50,000 brokers and independent agents	As of 2023 data
HNW Clients Prioritizing Service Over Price (>$50M)	95%	UHNW Survey Data
Life Insurance Premiums Growth (Constant Dollars)	18.5%	Full Year 2024

The company's approach to customer engagement includes specific service elements:

• Consultative advice welcomed by younger HNW segments: 46% of Gen Z clients and 43% of Millennial respondents welcome agents/brokers to advise them on decisions.
• Focus on local solutions: Data analytics helps provide localized solutions that resonate with individual client needs across 54 countries and territories.
• Digital Partnership Strategy: Investment in platforms like Chubb Studio® to partner with consumer brands, including mobile wallets, which are forecasted to reach 4.8 billion in use by the end of 2025.
• Life Business Distribution: Serves consumers via captive agents, independent financial advisors, retailers, banks, and direct marketing.

Chubb Limited (CB) - Canvas Business Model: Channels

You're looking at how Chubb Limited gets its products into the hands of customers; it's a multi-pronged approach that relies heavily on external partners, which is typical for a global P&C giant.

Retail and wholesale insurance brokers form a major artery for Chubb's commercial and specialty lines business. These brokers act as essential intermediaries, especially for the large corporations and multinationals that need tailored coverage. Chubb's reputation for world-class underwriting and service makes it a preferred partner for these intermediaries, helping them secure coverage for complex risks across the 54 countries and territories where Chubb has claims teams operating.

The network of independent and captive agents is also critical, particularly for Chubb Life and personal lines. Chubb Life specifically uses independent financial advisors alongside captive agents to serve consumers. The company has stated it does business with over 10,000+ Agents currently, showing the scale of this relationship-driven channel.

For direct access, Chubb uses direct-to-consumer digital platforms and direct marketing. This is especially visible in the Life Insurance segment, where direct marketing capabilities, including telemarketing and digital channels, are employed. This complements their broker-heavy P&C model by capturing more direct consumer interest.

Bancassurance and affinity marketing programs are explicitly mentioned as part of the distribution mix, particularly for life and personal lines products, where partnerships with banks and other affinity groups help reach targeted customer segments. For instance, Chubb Life utilizes banks as a distribution channel.

Finally, Chubb's own local branch operations globally provide the necessary local expertise for underwriting, claims, and risk engineering. This physical presence supports the entire distribution network, ensuring that solutions are localized even when dealing with global clients. This global footprint is substantial, with nearly half of the company's business transacted outside the United States as of early 2025.

Here's a quick look at the scale of the business flowing through these channels, based on recent premium figures:

Metric	Value (Latest Reported)	Reporting Period/Date
Total P&C Gross Premiums Written	$55.4 billion	2024
Total Company Net Premiums Written	$51.5 billion	2024
Consolidated Net Premiums Written	$14.9 billion	Q3 2025
Life Insurance Net Premiums Written	$1.80 billion	Q2 2025
Total Agents in Business	10,000+	Current/Historical Context
Investment Portfolio Size	$152.3 billion	Q1 2025
Countries/Territories of Operation	54	As of early 2025

The reliance on brokers and agents is clear, but the growth in Life Insurance net premiums written-which was up 14.1% in Q2 2025 to $1.80 billion-shows the direct and affinity channels are definitely gaining traction.

The company also emphasizes its commitment to supporting these partners:

• - Providing a Resource Center for agents and brokers.
• - Offering the Chubb Agent Portal for quoting and billing.
• - Giving access to sales support like the 2024 Small Business Appetite Guide.
• - Utilizing Marketplace® for binding small business coverages on-the-glass.

Finance: draft 13-week cash view by Friday.

Chubb Limited (CB) - Canvas Business Model: Customer Segments

You're looking at the specific groups Chubb Limited targets with its insurance products, which is key to understanding their premium mix. The company clearly segments its focus across the corporate, middle-market, affluent individual, and reinsurance sectors.

Chubb Limited serves a diverse client base globally, operating in 54 countries and territories, employing approximately 43,000 people worldwide. Approximately 60% of their total company premium revenue originates outside their North America commercial division, with Asia being the second-largest region, producing about 20% of total company premiums as of the 2024 Annual Report.

The distribution of their business by customer segment, based on Year-to-Date (YTD) 2025 net premiums written, shows a heavy concentration in commercial lines:

Customer Segment Grouping	YTD 2025 Net Premiums Written Percentage
Large Corporate (Commercial P&C)	23%
Middle Market/Small Commercial (P&C)	19%
Personal Lines (Includes HNW)	19%
Global Reinsurance (Chubb Tempest Re)	18%
Global A&H and Life	6%
Wholesale Specialty (Commercial P&C)	12%
Agriculture	3%

Here's a breakdown of the specific customer segments you outlined, empowered with the latest available figures:

• - Large Corporate Enterprises: This group accounted for 23% of YTD 2025 net premiums written. In the second quarter of 2025, major accounts and specialty businesses saw premium growth of 1.5%.
• - Middle Market and Small Commercial Businesses globally: This combined category represented 19% of YTD 2025 net premiums written. For Q2 2025, these segments grew by 8.5%.
• - High-Net-Worth (HNW) Individuals and Families in North America/select markets: This group falls within the Personal Lines segment, which was 19% of YTD 2025 net premiums written. A July-September 2025 survey of HNW North Americans included 1,000 respondents (850 US, 150 Canada) with investable assets of at least $1,500,000. In that survey, 81% of respondents did not carry excess liability insurance, and 78% of those who did had policy limits of $3 million or less.
• - Global Consumers for Accident & Health and Life Insurance: This category contributed 6% of YTD 2025 net premiums written. Life Insurance net premiums written in Q2 2025 totaled $1.80 billion, an increase of 14.1% year-over-year, with segment income at $305 million.
• - Reinsurance Companies (via Chubb Tempest Re): This segment made up 18% of YTD 2025 net premiums written. For Q2 2025, the Global Reinsurance business reported net premiums written of $380 million, and its combined ratio improved to 71%. Chubb Tempest Re was a lead participant in the $352 million catastrophe reinsurance program for Universal Insurance Holdings covering 2025-2026.

The company also serves a broad range of other commercial clients, including those in Technology, Manufacturing, Real Estate & Hospitality, and Public Entities.

Chubb Limited (CB) - Canvas Business Model: Cost Structure

You're analyzing the cost base for Chubb Limited as of late 2025, and it's clear that claims volatility is the single biggest factor influencing the bottom line, even with strong underlying operational performance.

Claims and loss adjustment expenses are the primary cost driver, as is typical for any property and casualty insurer. The impact of these costs is immediately visible when looking at the quarterly underwriting results. For instance, in the first quarter of 2025, the Property & Casualty (P&C) combined ratio stood at 95.7%. That ratio, which includes all claims and expenses, shows how close the company was to an underwriting loss for that period.

Catastrophe losses are the wild card that can swing that combined ratio significantly. In Q1 2025, total pre-tax net catastrophe losses hit $1.64 billion. A massive portion of that, specifically $1.47 billion, stemmed from the California wildfires. To see the underlying cost structure without that volatility, you look at the current accident year combined ratio excluding catastrophes, which improved to 82.3% in Q1 2025. That's a key metric for understanding core expense control.

Acquisition costs, which cover commissions and broker compensation, are embedded within the combined ratio, but we have some specific data from a subsidiary report. For the six-month period ended June 30, 2025, the Insurance acquisition cashflow for Chubb Life Assurance Public Company Limited was reported as (1,516,448,662). This highlights the significant cash outlay required to secure new premium volume.

General and administrative costs for running global operations are managed to keep the expense ratio low. The company's focus on technology investment helps here. Chubb is spending $1.1-1.2 billion annually on modernizing legacy systems and enhancing AI-driven analytics. This consistent spend is intended to drive efficiency and maintain one of the lowest expense ratios in the P&C sector.

Here's a quick look at the key cost-related figures we have for the recent period:

• P&C Underwriting Income (Q1 2025): $441 million.
• Total Company Premiums (Q1 2025): $12.65 billion.
• Acquisition Cashflow (6M 2025, Thai Sub): (1,516,448,662).
• Annual Technology Investment Range: $1.1-1.2 billion.

The scale of the primary cost components can be seen when comparing the total P&C net premiums written in Q1 2025, which were $10.93 billion, against the resulting underwriting income of $441 million after the major catastrophe hits.

Cost Driver Category	Specific Metric	Latest Reported Value	Period/Context
Claims/Losses (Catastrophe)	Total Pre-tax Net Catastrophe Losses	$1.64 billion	Q1 2025
Claims/Losses (Catastrophe Specific)	Loss from California Wildfires	$1.47 billion	Q1 2025
Underwriting Efficiency	Published P&C Combined Ratio	95.7%	Q1 2025
Underwriting Efficiency (Underlying)	Ex-CAT Current Accident Year Combined Ratio	82.3%	Q1 2025
Technology Investment	Annual Spend Range	$1.1-1.2 billion	Annual Projection
Acquisition Costs	Insurance Acquisition Cashflow (Subsidiary)	(1,516,448,662)	6 Months Ended June 30, 2025

General and administrative costs are managed to support the low expense ratio, which, excluding catastrophes, was driven by the 82.3% P&C current accident year combined ratio. The technology spend is a significant, planned operating expense aimed at future cost containment.

Finance: draft 13-week cash view by Friday.

Chubb Limited (CB) - Canvas Business Model: Revenue Streams

The revenue streams for Chubb Limited are fundamentally anchored in its global insurance operations, supplemented by significant returns from its investment portfolio. You see this diversification clearly when looking at the core components of their top-line performance as of late 2025.

The primary engine remains Net Premiums Earned across its major segments. For the quarter ended September 30, 2025, Chubb reported that consolidated net premiums earned increased by 7.4%, or 6.6% in constant dollars. The Property & Casualty (P&C) segment, the largest contributor, saw its net premiums earned increase by 5.0%, or 4.2% in constant dollars. Life insurance premiums also showed strong growth, increasing by over 24.5% in Q3 2025.

Another critical component is Adjusted Net Investment Income. For the third quarter of 2025, this figure reached a record $1.8 billion, marking an 8.3% increase year-over-year. The fixed income portfolio yield for the quarter was reported at 5.1%.

The profitability derived from underwriting is a key measure of revenue quality. Chubb Limited achieved a record P&C Underwriting Income for Q3 2025 of $2.26 billion. This represented a 55% year-on-year increase, with the P&C combined ratio improving to a record 81.8%.

To give you the full picture of the scale of these operations, the Total revenue for the LTM ending September 2025 was reported at approximately $58.84 billion.

Here is a breakdown of the key reported revenue-related figures for the third quarter of 2025:

Revenue Stream Component	Amount (Q3 2025)	Change/Context
P&C Underwriting Income	$2.26 billion	Up 55.0% year-over-year
Adjusted Net Investment Income	$1.8 billion	Up 8.3% year-over-year
Consolidated Net Premiums Written	$14.9 billion	Up 7.5% year-over-year
P&C Net Premiums Written	$12.93 billion	Up 5.3% year-over-year
Life Insurance Net Premiums Written	$1.93 billion	Up 24.6% year-over-year

While the outline mentions Fees and service charges from policies and risk management consulting, specific dollar amounts for this line item within the primary revenue disclosures weren't explicitly itemized in the latest reports found. However, the growth in premiums suggests strong policy activity across the board.

You can see the premium growth drivers across the segments:

• North America P&C premiums up 4.4%.
• Overseas General premiums up 9.7%.
• North America personal insurance NPW up 8.1%.
• North America commercial insurance NPW up 3.5%.

Finance: draft Q4 2025 revenue projection based on LTM growth by next Tuesday.