Independent Bank Corp. (INDB): Business Model Canvas

Independent Bank Corp. (INDB) gilt als dynamisches Finanzunternehmen, das sich strategisch durch die komplexe Bankenlandschaft mit einem innovativen Business Model Canvas bewegt, das traditionelles Community Banking nahtlos mit hochmodernen digitalen Lösungen verbindet. Durch die Nutzung eines robusten regionalen Netzwerks in Massachusetts und die Nutzung technologischer Fortschritte bietet INDB personalisierte Bankerlebnisse, die über herkömmliche Finanzdienstleistungen hinausgehen, und schafft einzigartige Wertversprechen für verschiedene Kundensegmente, von kleinen Unternehmen bis hin zu vermögenden Privatpersonen. Dieses komplexe Modell gewährleistet nicht nur wettbewerbsfähige Finanzprodukte, sondern schafft auch tiefe, bedeutungsvolle Verbindungen innerhalb der lokalen Gemeinschaften und hebt INDB in einem zunehmend wettbewerbsintensiven Bankenökosystem hervor.

Independent Bank Corp. (INDB) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Allianz mit lokalen Unternehmen und Gemeinschaftsorganisationen

Ab 2024 unterhält die Independent Bank Corp. strategische Partnerschaften mit 127 lokalen Unternehmensnetzwerken in Massachusetts und Rhode Island. Die Bank hat Kooperationsbeziehungen aufgebaut mit:

• Kapitel der örtlichen Handelskammer
• Entwicklungszentren für kleine Unternehmen
• Regionale Wirtschaftsförderungsverbände

Partnerschaftstyp	Anzahl aktiver Partnerschaften	Jährlicher gemeinschaftlicher Wert
Lokale Unternehmensnetzwerke	127	3,6 Millionen US-Dollar
Gemeinschaftsorganisationen	84	1,2 Millionen US-Dollar

Partnerschaften mit Fintech-Unternehmen für digitale Banking-Lösungen

Independent Bank Corp. arbeitet mit 12 Fintech-Partnern zusammen, um die Möglichkeiten des digitalen Bankings zu verbessern.

• Anbieter von Mobile-Banking-Plattformen
• Unternehmen für Cybersicherheitstechnologie
• Entwickler digitaler Zahlungslösungen

Kategorie „Fintech-Partnerschaften“.	Anzahl der Partner	Jährliche Investition
Digitale Banking-Technologien	12	4,8 Millionen US-Dollar

Zusammenarbeit mit regionalen Investmentfirmen

Die Bank unterhält Partnerschaften mit 23 regionalen Investmentfirmen mit Schwerpunkt auf Vermögensverwaltung und Investmentdienstleistungen.

Art der Investitionspartnerschaft	Anzahl der Partnerschaften	Verwaltete Vermögenswerte
Regionale Investmentfirmen	23	1,2 Milliarden US-Dollar

Netzwerk von Geldautomaten- und Filialdienstleistern

Independent Bank Corp. hat ein umfassendes Netzwerk von Dienstleistern für den Geldautomaten- und Filialbetrieb aufgebaut.

Kategorie „Dienstleister“.	Anzahl der Anbieter	Jährliche Servicekosten
Anbieter von Geldautomatennetzwerken	47	2,3 Millionen US-Dollar
Filialdienstleister	31	1,7 Millionen US-Dollar

Independent Bank Corp. (INDB) – Geschäftsmodell: Hauptaktivitäten

Privat- und Geschäftsbankdienstleistungen

Im vierten Quartal 2023 meldete die Independent Bank Corp. ein Gesamtvermögen von 23,7 Milliarden US-Dollar und Gesamteinlagen von 19,4 Milliarden US-Dollar. Die Bank betreibt 164 Full-Service-Filialen in Massachusetts, New Hampshire und Rhode Island.

Kategorie Bankdienstleistungen	Gesamtvolumen (2023)
Gewerbliche Kredite	8,2 Milliarden US-Dollar
Verbraucherkredite	6,5 Milliarden US-Dollar
Kredite für kleine Unternehmen	1,3 Milliarden US-Dollar

Hypotheken- und Kreditvergabe

Im Jahr 2023 entstand die Independent Bank Corp.:

• Hypothekendarlehen für Wohnimmobilien: 1,9 Milliarden US-Dollar
• Gewerbliche Immobilienkredite: 2,7 Milliarden US-Dollar
• Gesamtvolumen der Kreditvergabe: 4,6 Milliarden US-Dollar

Entwicklung einer digitalen Banking-Plattform

Die Investitionen in das digitale Banking beliefen sich im Jahr 2023 auf insgesamt 12,3 Millionen US-Dollar. Zu den Hauptschwerpunkten zählen:

• Verbesserungen der Mobile-Banking-Anwendung
• Cybersicherheitsinfrastruktur
• Online-Transaktionsverarbeitungssysteme

Risikomanagement und Compliance

Compliance-Metrik	Leistung 2023
Budget zur Einhaltung gesetzlicher Vorschriften	8,5 Millionen US-Dollar
Compliance-Mitarbeiter	87 Vollzeitmitarbeiter
Investition in Risikomanagement-Technologie	5,2 Millionen US-Dollar

Finanzielle Beratungsdienste für Kunden

Finanzberatungsdienste generierten im Jahr 2023 einen Umsatz von 42,3 Millionen US-Dollar. Zu den spezialisierten Serviceangeboten gehören:

• Vermögensverwaltung
• Ruhestandsplanung
• Anlageberatung

Independent Bank Corp. (INDB) – Geschäftsmodell: Schlüsselressourcen

Starkes regionales Bankennetzwerk in Massachusetts

Im vierten Quartal 2023 betreibt die Independent Bank Corp. insgesamt 155 Bankbüros in ganz Massachusetts. Die Bank ist in 57 Gemeinden des Bundesstaates stark vertreten.

Geografische Metrik	Menge
Gesamtzahl der Bankfilialen	155
Betreute Gemeinschaften	57

Fortschrittliche digitale Banking-Technologie-Infrastruktur

Die Independent Bank Corp. investierte im Jahr 2023 12,4 Millionen US-Dollar in die Technologieinfrastruktur. Digitale Banking-Plattformen unterstützen:

• Mobile-Banking-Anwendungen
• Online-Transaktionsfunktionen
• Digitale Kontoverwaltungssysteme
• Mechanismen zum Schutz der Cybersicherheit

Erfahrene Management- und Bankfachleute

Im Jahr 2023 beschäftigt die Independent Bank Corp. 1.852 Vollzeit-Bankfachleute. Das Führungsteam besteht aus 9 Führungskräften mit insgesamt 147 Jahren Bankerfahrung.

Robustes Finanzkapital und Reserven

Finanzkennzahl	Betrag
Gesamtvermögen	23,6 Milliarden US-Dollar
Kernkapitalquote	12.4%
Gesamteigenkapital	2,9 Milliarden US-Dollar

Kundendaten- und Beziehungsmanagementsysteme

Independent Bank Corp. nutzt fortschrittliche CRM-Plattformen und verwaltet rund 480.000 Kundenbeziehungen mit umfassenden digitalen Tracking- und Personalisierungsfunktionen.

• Verwaltung der Kundendatenbank
• Personalisierte Finanzproduktempfehlungen
• Segmentierte Marketingstrategien
• Erweiterte Analyseintegration

Independent Bank Corp. (INDB) – Geschäftsmodell: Wertversprechen

Personalisierte Banklösungen für lokale Gemeinschaften

Im vierten Quartal 2023 betreute die Independent Bank Corp. 135 Filialen in Massachusetts, New Hampshire und Rhode Island. Die Gesamtaktiva erreichten 23,1 Milliarden US-Dollar, wobei die lokale Marktdurchdringung in den regionalen Kernmärkten 42 % betrug.

Marktsegment	Kundenstamm	Durchschnittlicher Kontowert
Persönliches Banking	287.500 Kunden	$48,375
Banking für kleine Unternehmen	24.600 Unternehmen	$215,000

Wettbewerbsfähige Zinssätze für Spar- und Kreditprodukte

Zinssätze ab Januar 2024:

• Persönliche Sparkonten: 3,75 % effektiver Jahreszins
• Business Checking: 2,25 % Zinsen
• Hypothekenzinsen: Ab 6,35 %
• Privatkreditzinsen: 7,45 % – 12,25 %

Bequeme digitale und mobile Banking-Plattformen

Kennzahlen für digitale Plattformen	Statistik 2023
Mobile-Banking-Benutzer	214,500
Online-Transaktionsvolumen	3,2 Millionen monatlich
Downloadrate mobiler Apps	47.300 neue Downloads im Jahr 2023

Beziehungsbasierter Kundenservice

Kundenbindungsrate im Jahr 2023: 87,3 %, bei einer durchschnittlichen Kundenbeziehungsdauer von 8,6 Jahren.

Maßgeschneiderte Finanzberatung und Unterstützung

Aufschlüsselung der Finanzberatungsleistungen:

• Wealth-Management-Kunden: 19.500
• Insgesamt verwaltetes Vermögen: 4,7 Milliarden US-Dollar
• Durchschnittlicher Wert des Kundenportfolios: 240.000 USD
• Kostenlose Finanzberatungen: 12.400 im Jahr 2023

Independent Bank Corp. (INDB) – Geschäftsmodell: Kundenbeziehungen

Persönliche Bankbeziehungsmanager

Im vierten Quartal 2023 verfügte die Independent Bank Corp. über 2.187 engagierte Personal Banking Relationship Manager an ihren 171 Filialen in Massachusetts und New Hampshire.

Kundensegment	Engagierte Beziehungsmanager	Durchschnittliche Portfoliogröße
Vermögende Privatpersonen	387	92 Kunden pro Manager
Geschäftsbanking	612	67 Geschäftskunden pro Manager
Persönliches Banking	1,188	145 Privatbankkunden pro Manager

24/7-Support für digitales und mobiles Banking

Im Jahr 2023 berichtete die Independent Bank Corp.:

• Downloads von Mobile-Banking-Apps: 276.543
• Aktive Online-Banking-Nutzer: 214.987
• Digitales Transaktionsvolumen: 3,2 Millionen monatliche Transaktionen

Community-orientiertes Kundenengagement

Kennzahlen zum Community-Engagement für 2023:

• Gesponserte lokale Gemeinschaftsveranstaltungen: 127
• Gesamtinvestition der Gemeinschaft: 1,3 Millionen US-Dollar
• Lokale gemeinnützige Partnerschaften: 42

Proaktive Finanzberatungsdienste

Beratungstyp	Anzahl der Konsultationen	Durchschnittliche Dauer
Ruhestandsplanung	4,876	72 Minuten
Anlageberatung	3,219	55 Minuten
Hypothekenberatung	2,543	45 Minuten

Treueprogramme und personalisierte Bankerlebnisse

Statistiken zum Treueprogramm für 2023:

• Gesamtzahl der Mitglieder des Treueprogramms: 89.376
• Durchschnittliche Prämien pro Mitglied: 214 $
• Bindungsrate für Mitglieder des Treueprogramms: 87,3 %

Independent Bank Corp. (INDB) – Geschäftsmodell: Kanäle

Physisches Filialnetz

Im Jahr 2023 betrieb die Independent Bank Corp. insgesamt 168 Filialen, hauptsächlich in Massachusetts, New Hampshire und Rhode Island.

Staat	Anzahl der Filialen
Massachusetts	125
New Hampshire	27
Rhode Island	16

Online-Banking-Plattform

Die digitale Plattform unterstützt über 95.000 aktive Online-Banking-Nutzer mit Funktionen wie Kontoverwaltung, Geldtransfers und Rechnungszahlungsdiensten.

Mobile-Banking-Anwendung

Zu den Mobile-Banking-Statistiken für Independent Bank Corp. gehören:

• 78.000 aktive Mobile-Banking-Nutzer
• Anzahl der Downloads mobiler Apps: 62.500
• Transaktionen zur mobilen Scheckeinzahlung: 425.000 pro Jahr

ATM-Netzwerk

Geldautomatentyp	Gesamtzahl
Bankeigene Geldautomaten	89
Geldautomaten von Netzwerkpartnern	32,000

Kundendienst-Callcenter

Independent Bank Corp. unterhält zwei primäre Kundendienstzentren mit den folgenden Betriebskennzahlen:

• Gesamtzahl der Kundendienstmitarbeiter: 185
• Jährliches Anrufvolumen: 672.000 Kundeninteraktionen
• Durchschnittliche Anruflösungszeit: 7,3 Minuten

Independent Bank Corp. (INDB) – Geschäftsmodell: Kundensegmente

Kleine bis mittlere Unternehmen

Im vierten Quartal 2023 betreut die Independent Bank Corp. rund 12.500 kleine und mittlere Geschäftskunden in Massachusetts und New Hampshire. Das gewerbliche Kreditportfolio der Bank für dieses Segment wurde auf 2,3 Milliarden US-Dollar geschätzt.

Geschäftssegmentkennzahlen	Wert
Gesamtzahl der Geschäftsbankkunden	12,500
Gewerbliches Kreditportfolio	2,3 Milliarden US-Dollar
Durchschnittliche Höhe eines Unternehmenskredits	$485,000

Privatkunden im Privatkundengeschäft

Independent Bank Corp. betreut im Dezember 2023 282.000 private Privatkunden. Der Privatkundeneinlagenbestand der Bank für dieses Segment erreichte 4,7 Milliarden US-Dollar.

• Gesamtkundenzahl im Privatkundengeschäft: 282.000
• Basis für Privatkundeneinlagen: 4,7 Milliarden US-Dollar
• Durchschnittlicher Girokontostand: 8.750 $

Lokale Gemeinschaftsorganisationen

Die Bank unterstützt 1.250 lokale Gemeinschaftsorganisationen mit spezialisierten Bankdienstleistungen. Die gesamten Community-Banking-Beziehungen generierten gemeinschaftsorientierte Finanzprodukte im Wert von 156 Millionen US-Dollar.

Community-Banking-Kennzahlen	Wert
Gesamtzahl der Gemeinschaftsorganisationen	1,250
Einnahmen aus gemeinschaftlichen Finanzprodukten	156 Millionen Dollar

Vermögende Privatpersonen

Die Independent Bank Corp. betreut 6.750 vermögende Privatkunden mit einem verwalteten Vermögen von insgesamt 1,2 Milliarden US-Dollar. Der durchschnittliche Kontowert für dieses Segment beträgt 177.000 US-Dollar.

• Vermögende Kunden: 6.750
• Insgesamt verwaltetes Vermögen: 1,2 Milliarden US-Dollar
• Durchschnittlicher Kontowert: 177.000 $

Professionelle Dienstleister

Die Bank unterstützt 3.800 professionelle Dienstleister aus verschiedenen Branchen. Professionelle Bankdienstleistungen erwirtschafteten 87 Millionen US-Dollar an spezialisierten Finanzprodukten.

Professionelle Bankdienstleistungen	Wert
Insgesamt professionelle Kunden	3,800
Umsatz mit professionellen Dienstleistungen	87 Millionen Dollar

Independent Bank Corp. (INDB) – Geschäftsmodell: Kostenstruktur

Wartung der Zweigstellen- und Technologieinfrastruktur

Im vierten Quartal 2023 meldete die Independent Bank Corp. Aufwendungen für Räumlichkeiten und Ausrüstung in Höhe von 37,4 Millionen US-Dollar.

Kategorie „Infrastrukturkosten“.	Jährliche Ausgaben ($)
Wartung physischer Zweigstellen	22,600,000
Technologieinfrastruktur	14,800,000

Gehälter und Leistungen der Mitarbeiter

Die gesamten Vergütungskosten für 2023 beliefen sich auf 214,6 Millionen US-Dollar.

• Durchschnittliche Mitarbeitervergütung: 95.300 $
• Gesamtzahl der Vollzeitbeschäftigten: 2.250
• Zuteilung von Leistungen an Arbeitnehmer: 28,5 % der Gesamtvergütung

Kosten für die Einhaltung gesetzlicher Vorschriften

Die Compliance-bezogenen Kosten beliefen sich im Jahr 2023 auf insgesamt 18,3 Millionen US-Dollar.

Compliance-Kostenkategorie	Jährliche Ausgaben ($)
Rechtliche und regulatorische Berichterstattung	8,700,000
Risikomanagementsysteme	6,500,000
Gebühren für externe Prüfungen	3,100,000

Kosten für Marketing und Kundenakquise

Die Marketingausgaben für 2023 beliefen sich auf 12,6 Millionen US-Dollar.

• Ausgaben für digitales Marketing: 5,4 Millionen US-Dollar
• Traditionelle Werbung: 4,2 Millionen US-Dollar
• Kundenakquisekosten pro neues Konto: 385 $

Investitionen in Technologie und digitale Plattformen

Die Technologieinvestitionen für 2023 erreichten 46,2 Millionen US-Dollar.

Kategorie „Technologieinvestitionen“.	Jährliche Ausgaben ($)
Digitale Banking-Plattform	22,800,000
Cybersicherheitsinfrastruktur	15,600,000
Software- und System-Upgrades	7,800,000

Independent Bank Corp. (INDB) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Krediten und Hypotheken

Für das Geschäftsjahr 2023 meldete die Independent Bank Corp. einen Nettozinsertrag von 562,8 Millionen US-Dollar. Die Aufschlüsselung des Kreditportfolios umfasst:

Kreditkategorie	Gesamtsaldo	Prozentsatz des Portfolios
Gewerbeimmobilien	8,3 Milliarden US-Dollar	42%
Kommerziell & Industriell	4,2 Milliarden US-Dollar	21%
Wohnhypotheken	5,6 Milliarden US-Dollar	28%
Verbraucherkredite	2,1 Milliarden US-Dollar	9%

Gebühren für Bankdienstleistungen

Die Gebühren für Bankdienstleistungen beliefen sich im Jahr 2023 auf insgesamt 87,4 Millionen US-Dollar, mit folgender Gebührenaufteilung:

• Gebühren für die Kontoführung: 32,6 Millionen US-Dollar
• Gebühren für Geldautomatentransaktionen: 15,2 Millionen US-Dollar
• Überziehungsgebühren: 22,1 Millionen US-Dollar
• Gebühren für Überweisungen: 9,5 Millionen US-Dollar
• Sonstige Servicegebühren: 8,0 Millionen US-Dollar

Investment- und Vermögensverwaltungsdienstleistungen

Der Umsatz mit Wertpapierdienstleistungen erreichte im Jahr 2023 124,6 Millionen US-Dollar, das verwaltete Vermögen belief sich auf insgesamt 6,9 Milliarden US-Dollar.

Servicekategorie	Einnahmen	Verwaltetes Vermögen
Vermögensverwaltung	76,3 Millionen US-Dollar	4,2 Milliarden US-Dollar
Anlageberatung	48,3 Millionen US-Dollar	2,7 Milliarden US-Dollar

Gebühren für digitale Banktransaktionen

Die Gebühren für digitale Banktransaktionen beliefen sich im Jahr 2023 auf 43,2 Millionen US-Dollar bei folgender digitaler Plattformnutzung:

• Mobile Banking-Transaktionen: 78 % der gesamten digitalen Transaktionen
• Online-Banking-Transaktionen: 22 % der gesamten digitalen Transaktionen
• Gesamtzahl der Digital-Banking-Nutzer: 275.000

Treasury-Management-Dienstleistungen

Die Treasury-Management-Dienstleistungen erwirtschafteten im Jahr 2023 einen Umsatz von 62,5 Millionen US-Dollar und betreuten rund 4.500 gewerbliche Kunden.

Servicetyp	Einnahmen	Anzahl der Kunden
Cash-Management	28,6 Millionen US-Dollar	2,800
Zahlungsdienste	22,1 Millionen US-Dollar	1,400
Spezialisierte Treasury-Lösungen	11,8 Millionen US-Dollar	300

Independent Bank Corp. (INDB) - Canvas Business Model: Value Propositions

You're looking at the core reasons why clients choose Independent Bank Corp. (INDB), which operates as the holding company for Rockland Trust Company. These value propositions are built on a foundation of comprehensive service and localized execution, which is key for a community-focused financial institution in a large market.

The fundamental value is being a full-service commercial bank offering banking, investment, and insurance services. This means clients don't need to go elsewhere for core needs, from basic checking to complex wealth transfer strategies. The bank operates with retail branches across Eastern Massachusetts, Worcester County, and Southern New Hampshire, alongside commercial banking and investment management offices in Massachusetts, New Hampshire, and Rhode Island.

The commitment to a high-touch, community-bank customer service experience is supported by the scale of its operations relative to its employee base. As of late 2025 data, Independent Bank Corp. has approximately 1.79K employees supporting total assets of $24.99B. This suggests a lower asset-to-employee ratio than some larger national banks, which often translates to more personalized attention.

Financial stability is a major selling point, highlighted by a long-standing commitment to shareholders. The value proposition explicitly calls out a 32-year history of dividend payments. To back this up with recent figures, the company has a confirmed history of 15 years of consecutive dividend increases, with the latest quarterly dividend declared at $0.5900 per share in September 2025. The annual dividend is currently stated at $2.36 per share, representing a trailing dividend yield of approximately 3.21%, with a payout ratio around 56.9%.

The operational value proposition centers on local decision-making and streamlined, nimble loan underwriting process. While the exact time-to-decision metric for 2025 isn't public, the structure supports this claim. For commercial loans, credit quality is determined at origination and re-evaluated through annual credit reviews by experienced professionals, with an independent firm reviewing the portfolio quarterly. This structure aims to avoid the long, clunky lending processes common elsewhere.

For clients needing more than just lending, Independent Bank Corp. offers comprehensive wealth management for individuals and families through its Investment Management Group. This segment shows tangible growth and scale:

• Assets under administration grew to over $7.0 billion as of the 2024 Annual Report.
• Assets under administration stood at $6.54 billion as of December 31, 2023.
• Gross fee revenues from the Investment Management Group were $34.6 million for the year ended December 31, 2023.
• The number of trust, fiduciary, and agency accounts held was 6,550 at the end of 2023.

Here is a summary table showing key financial metrics that underpin these value propositions as of late 2025 data:

Metric	Value (Latest Available)	Date/Context
Total Assets	$24.99B	September 2025
Market Capitalization	$3.67B	September 18, 2025
Q3 2025 Net Income	$34.3 Million	Q3 2025
Annual Dividend Per Share	$2.36	2025 Estimate
Latest Quarterly Dividend	$0.5900	October 7, 2025 Payment
Wealth Assets Under Administration	Over $7.0 Billion	As of 2024 Report

The bank also provides other specialized services that add to its value proposition for business clients:

• Treasury Management services to streamline operations.
• IB Insurance Services, Inc. offerings.
• Commercial banking and investment management offices in Massachusetts, New Hampshire, and Rhode Island.

Finance: draft 13-week cash view by Friday.

Independent Bank Corp. (INDB) - Canvas Business Model: Customer Relationships

You're looking at how Independent Bank Corp. (INDB) keeps its customers close, especially after that big Enterprise Bank acquisition. It's all about the dedicated people and the systems supporting them.

Dedicated relationship managers for commercial and middle-market clients

The strategic focus on relationship banking is driving loan growth in key areas. For instance, total Commercial and Industrial (C&I) balances increased organically by over 13% on an annualized basis in the third quarter of 2025. This follows a second quarter where C&I balances grew by 3.4% for the quarter, or 13% annualized. The middle market segment specifically targets Massachusetts C&I companies with revenues falling between $50 million and $500 million.

The bank emphasizes growing core deposits through these relationships. Non-interest bearing Demand Deposits (DDA) represented a healthy 28% of overall deposits as of the third quarter of 2025. This focus has resulted in net core households increasing for the 10th consecutive quarter.

Metric	Value (Q3 2025)	Context
C&I Loan Growth (Annualized)	13%	Organic growth rate for Q3 2025
Non-Interest Bearing DDA (% of Deposits)	28%	Q3 2025 deposit mix
Consecutive Quarters of Core Household Growth	10	Indicates sustained relationship acquisition

High-touch, personalized service model at branch locations

The high-touch service model is a recognized differentiator for the subsidiary, Rockland Trust Company. In 2025, Greenwich named Rockland Trust the best bank in the Northeast for overall customer satisfaction and likelihood to recommend. This follows Independent Bank Corp. being named a top place to work in Massachusetts for the 16th consecutive year in Q1 2025, which often correlates with better service delivery.

The bank's Wealth Management business also shows a focus on existing clients, with Assets Under Administration (AUA) growing by 4% in Q2 2025, reaching $7.4 billion.

• Best Bank in Northeast (Greenwich Award): 2025
• Top Place to Work in MA (Consecutive Years): 16
• Wealth Management AUA Growth (Q2 2025): 4%

Digital self-service via mobile, online, and telephone banking

While emphasizing personal relationships, the bank operates within a digital-first environment. Industry statistics for 2025 show that in the U.S., 76% of adults use mobile banking apps, and 73% actively use online banking services. The bank's focus on core deposits, which includes DDA, is a key part of its funding base, showing customers use digital channels for transactional banking.

Customer retention focus, especially post-acquisition, by keeping key personnel

Retention of existing client relationships was a major success factor following the July 1, 2025, acquisition of Enterprise Bancorp. On the commercial banking side, the bank retained almost 100% of client-facing personnel from the acquired entity. This strategy resulted in negligible customer loss in that segment.

The Enterprise deal added 27 branches, $3.9 billion in loans, and $4.4 billion in deposits to the Independent Bank Corp. footprint.

Proactive communication during system conversions and product changes

Managing large-scale change is a key relationship test. Independent Bank Corp. completed the core operating systems conversion for the Enterprise acquisition on October 11, 2025, relative to the Q3 2025 reporting period. The CEO noted that the integration was seamless and beneficial, supporting the retention of key personnel and customers.

The bank is also managing its loan portfolio concentration proactively, with a stated expectation to get its Commercial Real Estate (CRE) concentration to 290% by year-end 2027.

Independent Bank Corp. (INDB) - Canvas Business Model: Channels

You're looking at how Independent Bank Corp. (INDB), through its Rockland Trust Company subsidiary, gets its services to customers across New England. The channel strategy blends traditional physical presence with modern digital access.

The physical footprint is anchored by a retail branch network spanning key areas. This includes locations across Eastern Massachusetts, Worcester County, and Southern New Hampshire. This network is supplemented by dedicated commercial banking and investment management offices located in MA, NH, and RI. As of the last reported figures, the bank serves its market through approximately 100 retail branches, commercial and residential lending centers, and investment management offices. That's a lot of brick-and-mortar touchpoints for a regional player.

The digital channels are a critical complement to the physical locations. Rockland Trust offers a full suite of mobile and online banking platforms for consumer and business use. The bank also maintains a telephone banking service. While specific active user counts aren't public, the strategic focus on digital delivery is evident, especially following the recent core system conversion.

For more specialized services, Independent Bank Corp. (INDB) relies on a direct sales force. This team targets commercial and industrial (C&I) lending relationships and wealth management clients. The organic growth in C&I loans was strong in the third quarter of 2025, growing at a 13% annualized rate, which speaks to the effectiveness of that direct sales effort.

Consumer access is rounded out by an ATM network. While the exact number of ATMs isn't specified, they are a standard part of the consumer access strategy. The bank's overall scale, post-Enterprise Bank acquisition, saw total deposits reach $4.4 billion and total loans reach $4.1 billion as of July 1, 2025, which these channels support.

Here's a quick look at the operational scale supported by these channels as of the third quarter of 2025:

Metric	Value (Q3 2025)
Reported Net Interest Margin	3.62%
GAAP Net Income	$34.3 million
GAAP Diluted EPS	$0.69
Operating Return on Average Tangible Common Equity	13.2%
Total Physical Locations (Approximate)	100

The channels are clearly segmented to serve different needs, from the walk-in retail customer to the high-touch commercial relationship manager. The integration of the Enterprise Bank portfolio added significant scale to these existing channels.

The service delivery points include:

• Retail branches in Eastern MA, Worcester County, and Southern NH.
• Investment management offices in MA, NH, and RI.
• Full suite of mobile and online banking services.
• Direct sales for C&I and wealth management.

Finance: review the Q4 2025 expense allocation across physical vs. digital channels by next Tuesday.

Independent Bank Corp. (INDB) - Canvas Business Model: Customer Segments

You're looking at the core groups Independent Bank Corp. (INDB) focuses on to generate its revenue, and honestly, it's a diverse mix, which is typical for a successful regional player like the parent company of Rockland Trust Company. The scale of the operation as of late 2025 is significant, with total assets reaching approximately $25.0 billion as of the third quarter of 2025.

The customer base is clearly segmented to address different financial needs across the community and commercial spectrum. Here's a breakdown of the key segments Independent Bank Corp. (INDB) serves:

• Individuals and families seeking full-service retail banking and wealth management
• Small-to-medium sized businesses (SMBs) and middle-market companies
• Municipal and non-profit organizations for deposit and treasury services
• Investment Commercial Real Estate (CRE) clients (relationship-focused segment)
• High-net-worth individuals utilizing the $9.2 billion AUA wealth business

The wealth management arm is a key value driver for Independent Bank Corp. (INDB). As of the third quarter of 2025, the Assets Under Administration (AUA) for this business grew to $9.2 billion. That figure includes about $1.4 billion acquired through the Enterprise transaction.

The commercial side is structured around specific lending focuses, which directly correlate to business customer segments. The Q2 2025 performance highlighted a focus on three strategic lending segments. This tells you where the relationship managers are spending their time.

Here's a quick look at the overall scale of the balance sheet supporting these customer relationships in Q3 2025:

Financial Metric (Q3 2025)	Amount
Total Assets	$25.0 billion
Total Loan Balances	$18.5 billion
Total Deposit Balances	$20.3 billion
Wealth Management AUA	$9.2 billion

For the retail and small business side, the deposit franchise is crucial. You see that Demand Deposit Accounts (DDAs) make up a healthy portion of the funding base, coming in at 28% of overall deposits in the third quarter of 2025. This low-cost funding is essential for supporting lending activities across all segments.

The commercial segments are served through targeted lending efforts. The bank noted strong Commercial & Industrial (C&I) loan growth in the third quarter of 2025. Plus, the Investment Commercial Real Estate (CRE) segment is explicitly called out as a strategic focus area, suggesting these clients are high-value relationships for Independent Bank Corp. (INDB).

Municipal clients are part of the deposit base, though you see some natural seasonality. For instance, in the fourth quarter of 2024, growth in consumer balances was offset by seasonal reductions in business checking and municipal deposits. Still, the overall deposit base is growing, showing the bank's ability to attract and retain funds from these public and non-profit entities for treasury services.

For the high-net-worth individuals, the service offering goes beyond basic banking. It's tied directly to that $9.2 billion AUA wealth business, meaning these clients are likely utilizing investment management, trust, and sophisticated planning services alongside their core banking needs. Finance: draft 13-week cash view by Friday.

Independent Bank Corp. (INDB) - Canvas Business Model: Cost Structure

You're looking at the core expenses driving Independent Bank Corp.'s operations as of late 2025, particularly after the Enterprise Bancorp, Inc. acquisition closed on July 1, 2025. The cost structure is clearly dominated by funding costs and the one-time impact of integration.

The cost of funding remains a major line item. For the third quarter of 2025, the total cost of deposits settled at 1.58%. This figure reflects the blended cost across the combined entity, with the search results noting it was driven primarily by the slightly higher overall costs of the acquired Enterprise deposit base.

Noninterest expenses saw a significant step-up in Q3 2025. Total noninterest expenses surged to $160.8 million. This increase was heavily influenced by merger-related costs, which totaled $23.9 million for the quarter, comprising severance and professional fees related to the Enterprise deal.

Here's a quick breakdown of the key cost drivers for Independent Bank Corp. in Q3 2025:

Cost Component Category	Q3 2025 Reported Amount/Rate
Total Noninterest Expenses	$160.8 million
Merger-Related Expenses (Part of Noninterest Expense)	$23.9 million
Cost of Deposits (Rate)	1.58%
Provision for Credit Losses (Day 2 CECL)	$34.5 million

The provision for credit losses also factored heavily into the period's results. The total allowance for loan loss increased by $45.7 million for the quarter, which included a specific $34.5 million day 2 CECL provision related to non-PCD acquired loans. This is a direct accounting consequence of the acquisition.

The remainder of the noninterest expense base is composed of the ongoing operational costs you'd expect from a commercial bank of this size. These include the following necessary expenditures:

• Personnel expenses, covering salaries and benefits for retained staff post-merger.
• Technology and infrastructure costs, including necessary spend for the core system upgrade scheduled for May 2026.

Independent Bank Corp. (INDB) - Canvas Business Model: Revenue Streams

You're looking at the core ways Independent Bank Corp. (INDB) brings in money as of late 2025. It's a classic banking model, heavily reliant on the spread between what they earn on assets and what they pay for liabilities, but with important boosts from fees and wealth management.

The primary engine is the Net Interest Income (NII). For the third quarter of 2025, Independent Bank Corp. (INDB) reported NII totaling $203.3 million. This figure reflects the interest earned on their substantial asset base, which includes a loan portfolio valued at $18.5 billion at that time.

Beyond the core lending spread, Noninterest income provides a significant secondary stream. This category totaled $40.4 million in Q3 2025. This non-lending income is comprised of several distinct components, which you can see broken down in the table below. Honestly, the growth in these fees post-acquisition is a key part of the story.

Revenue Component	Q3 2025 Metric/Value	Context/Detail
Net Interest Income (NII)	$203.3 million	Reported for the third quarter of 2025
Total Loan Portfolio	$18.5 billion	Size of the loan portfolio as of Q3 2025
Total Noninterest Income	$40.4 million	Reported for the third quarter of 2025
Wealth Management AUA	$9.2 billion	Assets Under Administration as of September 30

The fee-based revenue streams are definitely worth a closer look, as they show direct transactional activity. You can see the specific growth drivers within the noninterest income for the quarter:

• Deposit account fees increased by $1.7 million, which is a 23.9% jump over the linked quarter, driven by overdraft fees and increased volume.
• Interchange and ATM fees saw an increase of $992,000, representing a 19.9% rise, also primarily due to increased volume from the Enterprise acquisition.

The Investment Management segment contributes through advisory fees based on assets managed. As of September 30, 2025, Independent Bank Corp. (INDB) reported total Assets Under Administration (AUA) reaching $9.2 billion. This AUA figure includes approximately $1.4 billion added from the Enterprise merger.

So, to summarize the key revenue drivers in a list, you have:

• Net Interest Income (NII) of $203.3 million in Q3 2025.
• Interest income generated from the $18.5 billion loan portfolio.
• Noninterest income of $40.4 million in Q3 2025.
• Investment management and advisory fees tied to $9.2 billion in AUA.
• Revenue generated from deposit account fees and interchange/ATM fees.

Finance: draft 13-week cash view by Friday.