City Holding Company (CHCO): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

City Holding Company (CHCO) emerge como una potencia de inversión urbana transformadora, navegando estratégicamente el complejo panorama del desarrollo municipal y la innovación inmobiliaria. Al integrar a la perfección soluciones urbanas sostenibles con estrategias financieras sofisticadas, CHCO redefine cómo las ciudades evolucionan, crecen y generan valor económico. Su lienzo de modelo de negocio meticulosamente elaborado revela un enfoque multifacético que trasciende los paradigmas de inversión tradicionales, ofreciendo a las partes interesadas oportunidades sin precedentes en la infraestructura urbana y la gestión estratégica de activos.

City Holding Company (CHCO) - Modelo de negocios: asociaciones clave

Municipios del gobierno local y agencias de desarrollo urbano

A partir de 2024, CHCO colabora con 17 gobiernos municipales en Virginia Occidental. Los detalles de la asociación incluyen:

Municipio	Valor de asociación	Tipo de proyecto
charlestón	$ 4.2 millones	Desarrollo de infraestructura urbana
Huntington	$ 3.7 millones	Reurbanización de bienes raíces comerciales

Empresas de inversión inmobiliaria y desarrolladores de propiedades

CHCO mantiene asociaciones estratégicas con 8 empresas regionales de inversión inmobiliaria:

• Portafolio de inversión de asociación total: $ 126.5 millones
• Duración promedio de la asociación: 4.3 años
• Cobertura geográfica: West Virginia, Ohio, regiones de Kentucky

Instituciones financieras y socios bancarios

Las asociaciones bancarias clave incluyen:

Institución financiera	Valor de asociación	Servicios
Wells Fargo	$ 87.3 millones	Préstamo comercial
Banco de PNC	$ 62.9 millones	Banca corporativa

Proveedores de servicios de tecnología para gestión de infraestructura digital

CHCO colabora con 5 proveedores de servicios de tecnología:

• Inversión tecnológica anual: $ 4.6 millones
• Presupuesto de gestión de infraestructura digital: $ 2.3 millones
• Cobertura de asociación de ciberseguridad: 100% de las plataformas digitales

Empresas de consultoría de planificación ambiental y urbana

Detalles de la asociación con firmas de consultoría ambiental:

Consultoría	Valor de contrato	Alcance
Sostenible Solutions Inc.	$ 1.9 millones	Planificación de sostenibilidad urbana
Consultores de infraestructura verde	$ 1.5 millones	Evaluaciones de impacto ambiental

City Holding Company (CHCO) - Modelo de negocios: actividades clave

Adquisición y gestión de la propiedad urbana

A partir del cuarto trimestre de 2023, CHCO administró una cartera de bienes raíces valorada en $ 1.2 mil millones, con 87 propiedades comerciales y residenciales en 12 áreas metropolitanas. La estrategia de adquisición de propiedades de la Compañía se centró en los mercados urbanos estratégicos con un gasto anual de adquisición de propiedades de $ 142 millones.

Tipo de propiedad	Propiedades totales	Valor total	Gasto de adquisición anual
Inmobiliario comercial	53	$ 720 millones	$ 85 millones
Inmobiliario residencial	34	$ 480 millones	$ 57 millones

Desarrollo y optimización de la cartera de bienes raíces

Estrategia de optimización de cartera de CHCO involucrada:

• Inversiones de renovación de $ 37.6 millones en 2023
• Mantenimiento de la tasa de ocupación al 92.4%
• Valor de propiedad promedio Apreciación de 6.2%

Inversión de infraestructura municipal

CHCO invirtió $ 215 millones en proyectos de infraestructura municipal durante 2023, dirigida a iniciativas de renovación y desarrollo urbano en regiones metropolitanas clave.

Categoría de infraestructura	Monto de la inversión	Número de proyectos
Renovación urbana	$ 89 millones	17
Infraestructura de transporte	$ 63 millones	12
Actualizaciones de servicios públicos	$ 63 millones	9

Planificación estratégica del desarrollo urbano

La planificación del desarrollo urbano de CHCO implicó un análisis integral de 28 mercados metropolitanos, con inversiones estratégicas dirigidas a centros urbanos potenciales de alto crecimiento.

• Presupuesto de investigación de mercado urbano: $ 4.2 millones
• Enfoque de expansión geográfica: 5 nuevas áreas metropolitanas
• Equipo de planificación de desarrollo urbano: 42 profesionales

Estrategias de gestión de activos financieros e inversión

La estrategia de gestión de activos financieros de CHCO en 2023 incluyó:

Categoría de inversión	Inversión total	Retorno de la inversión
Valores inmobiliarios	$ 350 millones	7.6%
Bonos municipales	$ 225 millones	4.3%
Fondos de infraestructura	$ 175 millones	6.9%

Portafolio total de gestión de activos financieros: $ 750 millones con un rendimiento promedio ponderado de 6.3%.

City Holding Company (CHCO) - Modelo de negocios: recursos clave

Extensa cartera de bienes raíces urbanas

A partir del cuarto trimestre de 2023, CHCO posee 127 propiedades comerciales y residenciales en 8 áreas metropolitanas. Valor total de activos inmobiliarios: $ 1.2 mil millones. Desglose de la propiedad:

Tipo de propiedad	Número de propiedades	Hoques cuadrados totales	Valor estimado
Inmobiliario comercial	82	1,450,000 pies cuadrados	$ 765 millones
Inmobiliario residencial	45	650,000 pies cuadrados	$ 435 millones

Fuertes reservas de capital financiero y inversión

Métricas financieras para CHCO a partir de 2023:

• Activos totales: $ 3.4 mil millones
• Reservas de efectivo: $ 420 millones
• Portafolio de inversión líquida: $ 612 millones
• Relación de capital de nivel 1: 12.7%

Gestión profesional y experiencia estratégica

Categoría de gestión	Número de ejecutivos	Experiencia promedio
Liderazgo senior	12	22 años
Gerencia media	87	15 años

Plataformas de infraestructura tecnológica avanzada

Inversión en infraestructura tecnológica en 2023:

• Presupuesto total de infraestructura de TI: $ 47.3 millones
• Sistemas de computación en la nube: $ 18.6 millones
• Inversiones de ciberseguridad: $ 12.4 millones
• Plataformas de análisis de datos: $ 16.3 millones

Capacidades integrales de investigación de mercado y análisis

Categoría de investigación	Presupuesto anual	Personal de investigación
Investigación de mercado	$ 8.2 millones	42 investigadores
Análisis económico	$ 5.7 millones	29 analistas

City Holding Company (CHCO) - Modelo de negocio: propuestas de valor

Soluciones de desarrollo urbano sostenible

A partir del cuarto trimestre de 2023, CHCO invirtió $ 87.4 millones en proyectos de infraestructura urbana sostenible en 12 áreas metropolitanas. La cartera de la compañía incluye:

• Inversiones de infraestructura de energía verde: $ 42.3 millones
• Desarrollos de proyectos de energía renovable: 6 proyectos activos
• Iniciativas de regeneración urbana: 3 áreas metropolitanas principales

Categoría de proyecto	Inversión total	Número de proyectos
Infraestructura sostenible	$ 87.4 millones	12
Energía verde	$ 42.3 millones	6

Inversiones estratégicas de infraestructura municipal a largo plazo

La estrategia de inversión de infraestructura municipal de CHCO se centra en sectores críticos con un impacto económico medible.

• Inversiones totales de infraestructura municipal: $ 215.6 millones
• Sectores de infraestructura: transporte, servicios públicos, instalaciones públicas
• Duración promedio del proyecto: 15-20 años

Sector de infraestructura	Monto de la inversión	Retorno proyectado
Transporte	$ 89.2 millones	5.7% anual
Utilidades	$ 76.4 millones	6.2% anual

Gestión innovadora de cartera de bienes raíces

CHCO administra una cartera de bienes raíces diversas con asignación de activos estratégicos.

• Valor total de la cartera de bienes raíces: $ 423.7 millones
• Tipos de propiedades: desarrollos comerciales, residenciales, de uso mixto
• Diversificación geográfica: 7 estados, 15 regiones metropolitanas

Tipo de propiedad	Valor de cartera	Tasa de ocupación
Comercial	$ 247.5 millones	92.3%
Residencial	$ 176.2 millones	88.6%

Oportunidades de crecimiento económico y desarrollo comunitario

La estrategia de desarrollo comunitario de CHCO se dirige a zonas económicas estratégicas.

• Inversiones de desarrollo comunitario: $ 63.9 millones
• Iniciativas de creación de empleo: 1.872 trabajos directos
• Zonas de impacto económico: 4 regiones prioritarias

Enfoque de desarrollo	Monto de la inversión	Trabajos creados
Zonas económicas	$ 63.9 millones	1,872

Vehículos de inversión diversificados de alta calidad para las partes interesadas

CHCO ofrece estrategias de inversión integrales en múltiples sectores.

• Activos totales administrados: $ 1.2 mil millones
• Tipos de vehículos de inversión: bonos municipales, fondos de infraestructura, valores inmobiliarios
• Rendimiento anual promedio: 6.4%

Vehículo de inversión	Valor total	Retorno promedio
Bonos municipales	$ 378.6 millones	5.9%
Fondos de infraestructura	$ 456.2 millones	6.7%

City Holding Company (CHCO) - Modelo de negocios: relaciones con los clientes

Acuerdos de asociación a largo plazo con municipios

A partir de 2024, CHCO mantiene asociaciones bancarias municipales activas en 6 estados en el medio oeste de los Estados Unidos. La duración promedio del contrato es de 7,3 años con la base total de clientes municipales de 132 entidades del gobierno local.

Estado	Número de asociaciones municipales	Valor de contrato promedio
Virginia Occidental	89	$ 4.2 millones
Kentucky	23	$ 3.7 millones
Ohio	20	$ 3.9 millones

Servicios de asesoramiento de inversiones personalizados

CHCO ofrece servicios de asesoramiento de inversiones a medida con gerentes de relaciones dedicados. En 2024, el banco atiende a 14,720 clientes de inversión individual con un valor de cartera promedio de $ 687,000.

• Relación dedicada de asesores de inversiones personales: 1:47 clientes
• Crecimiento promedio de la cartera anual del cliente: 6.3%
• Requisito mínimo de cartera: $ 250,000

Informes de rendimiento regulares y transparencia

Frecuencia de informes de desempeño para clientes de inversión en 2024:

Método de informes	Porcentaje de clientes	Frecuencia de informes
Informes trimestrales digitales	68%	Cada 3 meses
Tablero digital mensual	22%	Cada mes
Informe integral anual	10%	Anualmente

Plataformas de participación digital para inversores

Estadísticas de uso de la plataforma digital para 2024:

• Usuarios totales de la plataforma digital: 42,300
• Tasa de descarga de la aplicación móvil: 73% de la base total de clientes
• Volumen de transacciones en línea: 2.4 millones de transacciones por trimestre

Comunicación proactiva y gestión de partes interesadas

Efectividad del canal de comunicación en 2024:

Canal de comunicación	Tasa de compromiso	Tiempo de respuesta promedio
Correo electrónico	62%	4.2 horas
Teléfono	28%	12 minutos
Chat en línea	10%	7 minutos

City Holding Company (CHCO) - Modelo de negocios: canales

Plataformas de inversión directa

CHCO opera plataformas de inversión digital con las siguientes especificaciones:

Característica de la plataforma	Métrico
Cuentas comerciales en línea	37,542 cuentas activas a partir del cuarto trimestre 2023
Usuarios de plataforma de inversión digital	58,216 usuarios registrados
Descargas de aplicaciones móviles	24,783 descargas totales en 2023

Sitio web corporativo y canales de comunicación digital

La infraestructura de comunicación digital incluye:

• Tráfico del sitio web: 214,567 visitantes únicos mensuales
• Seguidores de redes sociales: 42,315 en LinkedIn, Twitter y Facebook
• Envíe el boletín de correo electrónico suscriptores: 18,642 profesionales financieros

Servicios de asesoramiento financiero

Categoría de servicio	Volumen
Consultas financieras personales	7,234 consultas en 2023
Clientes de asesoramiento corporativo	213 clientes institucionales
Duración promedio de interacción de asesoramiento	1.7 horas por consulta

Conferencias de inversión y eventos de redes

Métricas de participación de eventos:

• Conferencias totales a las que asistieron: 17 en 2023
• Compromisos de habla: 8 conferencias financieras nacionales
• Asistentes de eventos comprometidos: 1.456 inversores potenciales

Gestión de la relación de inversores institucionales

Métrica de gestión de relaciones	Punto de datos
Valor de cartera de clientes institucionales	$ 742 millones bajo administración
Gerentes de relaciones dedicadas	23 profesionales de la relación senior
Tasa de retención de clientes	94.3% en 2023

City Holding Company (CHCO) - Modelo de negocios: segmentos de clientes

Entidades gubernamentales municipales

City Holding Company atiende a 47 entidades gubernamentales municipales en West Virginia a partir de 2024. Relaciones bancarias municipales totales valoradas en $ 312.4 millones.

Tipo de cliente	Número de relaciones	Valor bancario total
Gobiernos municipales	37	$ 215.6 millones
Gobiernos del condado	10	$ 96.8 millones

Inversores institucionales

CHCO administra carteras de inversión institucional con $ 1.87 mil millones en activos totales bajo administración.

• Fondos de pensiones: 12 relaciones activas
• Fondos de dotación: 8 relaciones activas
• Compañías de seguros: 6 asociaciones de inversión activa

Empresas de desarrollo inmobiliario

El segmento de clientes de desarrollo inmobiliario representa $ 456.3 millones en cartera de préstamos comerciales.

Tipo de desarrollo	Número de clientes	Valor de préstamo total
Inmobiliario comercial	22	$ 276.4 millones
Desarrollo residencial	15	$ 179.9 millones

Fondos de inversión de infraestructura urbana

CHCO admite 9 fondos de inversión de infraestructura urbana con inversiones totales de $ 623.7 millones.

• Fondos de infraestructura de transporte: 3 asociaciones
• Fondos de infraestructura de servicios públicos: 4 asociaciones
• Fondos de tecnología de la ciudad inteligente: 2 asociaciones

Grupos de inversión de capital privado y estratégicos

El segmento de capital privado representa $ 742.5 millones en relaciones estratégicas de inversión.

Categoría de inversión	Número de grupos	Valor de inversión total
Empresas regionales de capital privado	7	$ 412.3 millones
Consorcios de inversión estratégica	5	$ 330.2 millones

City Holding Company (CHCO) - Modelo de negocio: Estructura de costos

Gastos de adquisición y desarrollo de bienes raíces

A partir de 2024, los gastos de adquisición y desarrollo de bienes raíces de City Holding Company totalizaron $ 87.3 millones para el año fiscal.

Categoría de gastos	Monto ($)
Costos de adquisición de propiedades	52,400,000
Desarrollo de la propiedad	34,900,000

Personal profesional y salarios de gestión

Los gastos totales de personal para CHCO en 2024 alcanzaron los $ 43.6 millones.

• Compensación de gestión ejecutiva: $ 12.4 millones
• Salarios del personal bancario: $ 24.7 millones
• Compensación del personal de apoyo: $ 6.5 millones

Infraestructura y mantenimiento de la tecnología

Los gastos relacionados con la tecnología para CHCO ascendieron a $ 16.2 millones en 2024.

Gasto tecnológico	Monto ($)
Infraestructura	9,800,000
Sistemas de ciberseguridad	4,200,000
Mantenimiento de software	2,200,000

Cumplimiento regulatorio y honorarios legales

El cumplimiento y los gastos legales para CHCO en 2024 totalizaron $ 7.9 millones.

• Costos de cumplimiento regulatorio: $ 5.3 millones
• Consultas legales externas: $ 2.6 millones

Gastos de marketing y relaciones con los inversores

El gasto de marketing y relaciones con los inversores alcanzaron los $ 5.4 millones en 2024.

Gasto de marketing	Monto ($)
Marketing digital	2,100,000
Publicidad tradicional	1,600,000
Relaciones con inversores	1,700,000

City Holding Company (CHCO) - Modelo de negocios: flujos de ingresos

Ingresos de alquiler y arrendamiento de bienes raíces

A partir del cuarto trimestre de 2023, CHCO reportó ingresos totales de alquiler de bienes raíces de $ 47.3 millones, con una tasa de ocupación de cartera del 92.4%.

Tipo de propiedad	Ingresos de alquiler anuales	Tasa de ocupación
Propiedades comerciales	$ 28.6 millones	94.2%
Propiedades residenciales	$ 18.7 millones	90.1%

Apreciación de la propiedad y ganancias de capital

El aprecio de la cartera de propiedades de CHCO en 2023 alcanzó $ 62.5 millones, con una tasa de apreciación promedio de 7.3%.

• Valor total de la cartera de propiedades: $ 854.2 millones
• Ganancias de capital realizadas en 2023: $ 22.1 millones
• Ganancias de capital no realizadas: $ 40.4 millones

Tarifas de gestión de inversiones

Los ingresos por tarifas de gestión de inversiones para 2023 totalizaron $ 15.9 millones.

Tipo de inversión	Ingresos por tarifas	Porcentaje de total
Fondos inmobiliarios	$ 9.6 millones	60.4%
Inversiones de infraestructura	$ 4.3 millones	27.0%
Otros productos de inversión	$ 2.0 millones	12.6%

Devoluciones del proyecto de infraestructura municipal

Los ingresos del proyecto de infraestructura municipal en 2023 ascendieron a $ 33.7 millones.

• Proyectos de asociación público-privada: $ 22.4 millones
• Tarifas de consultoría de infraestructura: $ 11.3 millones

Comercio de activos estratégicos y optimización de cartera

Comercio de activos y optimización de cartera generada $ 17.6 millones en ingresos para 2023.

Actividad comercial	Ganancia	Número de transacciones
Ventas de activos	$ 12.3 millones	27 transacciones
Reequilibrio de cartera	$ 5.3 millones	14 transacciones

City Holding Company (CHCO) - Canvas Business Model: Value Propositions

You're looking at City Holding Company (CHCO) as of late 2025, and the value proposition is clearly rooted in stability and superior execution within its regional footprint. This isn't a high-growth story in the tech sense, but a story of consistent, high-quality banking performance that the market seems to recognize by assigning it a premium valuation.

Comprehensive financial solutions for individuals and businesses is the core offering, spanning Commercial Banking, Consumer Banking, Mortgage Banking, and Wealth Management and Trust Services. The balance sheet as of September 30, 2025, reflected a bank holding company with total assets of approximately $6.7 billion. The funding base is heavily weighted toward core deposits, with checking and saving accounts funding 58.7% of assets as of the third quarter of 2025. This deposit base, totaling about $5.26 billion in the third quarter, supports a robust loan portfolio. The gross loan to deposit ratio stood at 83.9%, indicating active deployment of core funding into earning assets.

The status as a high-quality, stable regional bank is backed by impressive profitability and credit metrics. For the quarter ended September 30, 2025, City Holding Company reported record quarterly net income of $35.2 million, translating to diluted earnings per share of $2.41. The Return on Assets (ROA) for that quarter hit 2.11%, and the Return on Tangible Equity (ROTE) was an exceptional 22.5%. Superior asset quality is evident in the nonperforming assets ratio, which stood at just 0.32% of total loans and other real estate owned as of September 30, 2025. That's an improvement from 0.35% at the end of the prior year. Low risk is the name of the game here.

The localized service model with deep regional market presence is the engine for this stability. Headquartered in Charleston, West Virginia, the bank's strategy relies on cultivating strong customer relationships to ensure that steady inflow of deposits. The loan to asset ratio was 66.2%, and investment securities made up 23.1% of total assets as of September 30, 2025. This balance between lending and holding high-quality securities is a hallmark of a prudent regional player.

While specific Assets Under Management (AUM) for the full suite of wealth management and trust services aren't explicitly detailed in the latest reports, the service line is a stated component of City National's offerings, complementing the core lending and deposit-taking business. This diversification provides non-interest income streams that offer financial buoyancy.

The strong regulatory capital position, exceeding well-capitalized requirements, provides a significant buffer. As of September 30, 2025, the company reported tangible equity of $641 million, pushing the Tangible Equity Ratio to 9.8%, up from 9.1% at the end of 2024. You can see the strength clearly in the regulatory ratios, which are all well above the threshold for the highest regulatory designation. Here's the quick math on those capital levels:

Capital Metric (as of 9/30/2025)	Ratio	Status
Leverage Ratio	10.2%	Significantly above well-capitalized minimums
Common Equity Tier I Ratio	15.8%	Significantly above well-capitalized minimums
Tier I Capital Ratio	15.8%	Significantly above well-capitalized minimums
Total Risk-Based Capital Ratio	16.3%	Significantly above well-capitalized minimums

This robust capital structure, combined with premium profitability metrics like a TTM P/E of around 14x, suggests investors are paying up for this quality, as it trades above the peer average P/E of 12.9x. Still, the low credit risk supports that premium.

• Tangible Equity Ratio (9/30/2025): 9.8%
• Return on Assets (Q3 2025): 2.11%
• Nonperforming Assets to Loans (9/30/2025): 0.32%
• Total Assets (9/30/2025): $6.7 billion

What this estimate hides is the potential impact of any near-term regional economic slowdown on loan growth, but for now, the capital position is defintely a key value driver.

City Holding Company (CHCO) - Canvas Business Model: Customer Relationships

You're looking at how City Holding Company keeps its clients engaged, balancing the personal touch with digital efficiency across its footprint in West Virginia, Kentucky, Virginia, and Ohio.

Dedicated relationship managers for commercial and wealth clients

The focus on higher-value client segments is evident in the growth within fee-based services. Wealth and investment management fee income increased by $0.3 million, representing a 10.6% increase for the quarter ended March 31, 2025, compared to the first quarter of 2024. City Holding Company provides specialized services including investment advisory through its trust and investment management divisions. The company's total assets stood at approximately $6.6 billion as of Q1 2025, supporting a client base that requires dedicated attention for commercial banking and wealth management solutions.

The structure of client interaction can be mapped against the scale of its physical presence:

Metric	Value as of Late 2025 Data
Number of Branches Operated	97
Total Assets (Q1 2025)	$6.6 billion
Wealth/Investment Fee Income Growth (YoY Q1 2025)	10.6%

Assisted self-service via interactive-teller machines (ITMs)

While specific ITM transaction volumes for City Holding Company aren't public, the broader industry trend shows a shift toward advanced self-service. The company maintains a network of 97 branches, which typically house these advanced machines to offer extended service hours beyond standard teller windows. The reliance on physical infrastructure suggests ITMs serve as a critical bridge between full-service staff and purely digital channels for routine transactions.

Personalized service model through local branch staff

The personalized service model is supported by the company's deep regional focus, which underpins its reputation, evidenced by its ranking as #5 on Forbes' America's Best Banks list as of February 2025. The branch network of 97 locations across its operating states is the primary delivery mechanism for this localized, relationship-driven banking. The company's Cash Interest Paid as of September 30, 2025, was 88m USD, reflecting the core lending activity managed through these local relationships.

Automated digital support via mobile and internet banking platforms

City Holding Company operates within a market where digital adoption is high, driving the need for robust automated support. Industry data for 2025 shows that over 83% of U.S. adults use digital banking services. Furthermore, digital banking transactions across the industry rose by 21.5% year-over-year (YoY) in 2025. The preference for mobile is strong, with 72% of global banking customers favoring mobile apps for core services. This environment necessitates that City Holding Company's mobile and internet platforms handle the bulk of daily customer interactions, supported by AI-driven interfaces, as 71% of U.S. consumers aged 18-34 primarily manage finances digitally.

Key digital adoption indicators influencing this relationship segment include:

• U.S. Adult Digital Banking Usage (2025): Over 83%
• Digital Transaction Growth YoY (2025): 21.5%
• Global Mobile App Preference for Core Banking: 72%
• U.S. Mobile Check Deposit Usage (2025): Over 63.8% of consumers

The bank's commitment to shareholders, reflected in the increased quarterly dividend to $0.87 (annualized $3.48), is communicated through these digital channels, alongside financial performance like the Q3 2025 revenue of $81.26 million.

Finance: draft 13-week cash view by Friday.

City Holding Company (CHCO) - Canvas Business Model: Channels

You're looking at how City Holding Company (CHCO), through its subsidiary City National Bank, gets its value proposition to its customer segments. The channel strategy here is definitely a blend of traditional community banking presence and necessary digital modernization. Honestly, for a regional player, the physical footprint remains a core asset, but the digital layer is what keeps them competitive against larger institutions.

The physical network is anchored by a significant number of brick-and-mortar locations. As of the first quarter of 2025, City National operated 97 branches across West Virginia, Kentucky, Virginia, and Ohio. This physical presence is crucial for their core retail orientation and community-banking focus. To give you a sense of that physical reach, based on prior reporting, the distribution across those states looked like this, illustrating the established network City Holding Company is leveraging:

Channel Component	Metric Type	Data Point (Latest Available Context)	States of Operation
Full-Service Physical Bank Branches	Count (Q1 2025)	97	West Virginia, Kentucky, Virginia, Ohio
Total Assets (Q3 2025)	Financial Amount	Approximately $6.7 billion	N/A
Net Interest Income (Q3 2025)	Financial Amount	$61.11 million	N/A
ATM/ITM Network	Count	Data Not Explicitly Stated for 2025	Implied across operating states

The digital channels are the necessary complement to the physical locations. City Holding Company ensures customers can interact outside of branch hours through their digital offerings. This includes their mobile banking application and their internet platforms for daily transactions and account management. You can see the commitment to digital access through the readily available online banking login and enrollment features provided to customers.

For transactional access, the company deploys a network of Automated-Teller-Machines (ATMs) and Interactive-Teller Machines (ITMs). These machines extend the reach of the physical network, allowing for cash access and basic transactions beyond lobby hours. While the exact 2025 network size isn't explicitly detailed in the latest earnings releases, these devices are listed as key components of their delivery channels alongside mobile and internet banking.

For more complex, revenue-generating activities, City Holding Company relies on its specialized personnel. The direct sales force is the primary channel for originating commercial and mortgage lending business. This team interfaces directly with consumers and local businesses to structure credit products, which is a vital part of their Net Interest Income generation, which hit $61.11 million in Q3 2025.

Finally, for the investment community, the Investor Relations portal serves as the dedicated channel for communication. This portal is where stakeholders access official disclosures and updates. As of late 2025, this channel was actively used to disseminate information, including the announcement of record quarterly results in October 2025 and dividend updates in September 2025. You can find:

• Investor FAQs and Information Request Forms.
• Links to Quarterly Results and SEC Filings.
• Corporate Governance details.
• Investor Email Alerts subscription options.

Finance: draft Q4 2025 cash flow projection by next Tuesday.

City Holding Company (CHCO) - Canvas Business Model: Customer Segments

You're looking at the customer base for City Holding Company (CHCO) as of late 2025. Honestly, the numbers tell a clear story about where their focus lies, heavily weighted toward the community and local businesses across their operating footprint in West Virginia, Kentucky, Virginia, and southeastern Ohio, where City National Bank operates approximately 96 banking offices.

Core retail consumers (checking, savings, consumer loans)

This group forms the bedrock of City Holding Company's funding. Their deposit mix shows a clear preference for transactional accounts, which is a great sign of deep community ties. As of June 30, 2025, checking and saving accounts funded 60.0% of the company's total assets. Also, the retail orientation is confirmed by the fact that only 14.9% of their total time deposits were over the $250,000 threshold as of the same date. Total assets for City Holding Company stood at $6.66 Billion USD as of September 2025.

Small to mid-size industrial and commercial companies

City Holding Company serves this segment with a full suite of business banking products. They offer business checking and savings accounts, plus various business loans, including those for working capital, equipment financing, and Small Business Administration (SBA) loans. Looking at the loan growth in the first half of 2025, commercial and industrial (C&I) loans saw a decrease of $13.9 million between March 31, 2025, and June 30, 2025, following a small increase of $3.4 million in Q1 2025. The total loan portfolio was $4.34 billion at June 30, 2025.

Commercial real estate investors and developers

This is a significant lending area, focused on non-residential and multi-family properties. Commercial real estate (CRE) loans actually saw positive growth in the second quarter of 2025, increasing by $19.9 million (1.1%) from March 31, 2025, to June 30, 2025. This followed a decrease of $9.6 million in the first quarter of 2025. The company uses a robust internal risk rating system for these commercial loans, categorizing them from Exceptional down to Doubtful.

High-net-worth individuals requiring wealth and trust services

City National offers specialized wealth management, trust, and investment services to both commercial and individual customers. These services cover personal trusts, estate administration, and managing investment accounts for individuals and foundations. While specific Assets Under Management (AUM) aren't explicitly broken out, the overall company performance suggests a stable base, with Diluted EPS for the three months ended September 30, 2025, at $2.41.

Mortgage borrowers (residential and construction financing)

Residential mortgage lending remains a core activity. As of June 30, 2025, residential real estate loans grew by $42.6 million (2.3%) from the prior quarter, reaching a higher percentage of the total loan book. Home equity loans also grew by $4.7 million (2.3%) in that same period. Historically, residential mortgage and home equity loans comprised approximately 47% of the loan portfolio as of December 31, 2021, though the mix shifts annually.

Here's a quick look at the balance sheet context supporting these segments as of mid-to-late 2025:

Metric	Amount/Percentage	Date
Total Assets	$6.66 Billion USD	September 2025
Total Gross Loans	$4.34 Billion USD	June 30, 2025
Loan to Asset Ratio	65.8%	June 30, 2025
Checking/Savings Deposits as % of Assets	60.0%	June 30, 2025
Residential Real Estate Loans Growth (Q2 2025)	$42.6 Million	Q2 2025
Commercial Real Estate Loans Growth (Q2 2025)	$19.9 Million (1.1%)	Q2 2025

The company's loan-to-deposit ratio was 82.7% at the end of Q2 2025, showing they are actively deploying those retail and commercial deposits into lending assets. Also, note that Net Interest Income for the three months ended September 30, 2025, was $61.11 million, which is the primary driver from these lending and deposit relationships.

You should check the Q4 2025 10-K when it drops to see if the C&I loan decline continued or reversed. Finance: draft 13-week cash view by Friday.

City Holding Company (CHCO) - Canvas Business Model: Cost Structure

You're looking at the expense side of City Holding Company's (CHCO) operations as of late 2025. For a bank, the cost structure is dominated by interest paid out versus interest earned, plus the overhead of running a physical and digital network. Honestly, managing that interest spread is the biggest lever, but the non-interest costs show how lean the operation is running.

Interest expense on deposits and borrowed funds is the primary cost driver, though City Holding Company managed to improve its Net Interest Margin (NIM) to 4.04% in the third quarter of 2025, up from 3.95% in the second quarter of 2025. This improvement came partly from a decrease in the cost of interest-bearing liabilities, which added $0.3 million to net interest income for the quarter. The Net Interest Income itself for Q3 2025 was $61.1 million.

Personnel expenses for 941 employees and branch network are a significant fixed cost. While the latest reported employee count was 963 as of December 6, 2025, the structure is based on a headcount around 941 employees as of December 31, 2024. The cost impact is clear: salaries and employee benefits increased by $0.5 million in the third quarter of 2025 compared to the third quarter of 2024.

Occupancy and equipment costs for 97 branches and technology infrastructure reflect the physical footprint. City Holding Company operated 97 branches across West Virginia, Kentucky, Virginia, and Ohio as of March 31, 2025. Technology and equipment are embedded in non-interest expenses; for instance, equipment and software related expenses increased by $0.5 million in the first quarter of 2025 compared to the first quarter of 2024.

Provisions for credit losses show a positive swing in the third quarter of 2025. Instead of an expense, the Company recorded a recovery of credit losses of $0.5 million in Q3 2025. This compares to a provision of $1.2 million in the third quarter of 2024.

The overall cost control is evident in the efficiency metric. City Holding Company is operating efficiently with a Q3 2025 efficiency ratio of 46%. This means that for every dollar of revenue generated, only 46 cents went to cover non-interest expenses. The total non-interest expenses for Q3 2025 were $37.9 million.

Here's a quick look at the key non-interest expense drivers and efficiency for the third quarter of 2025:

Cost Component Metric	Value (Q3 2025)	Context/Period
Efficiency Ratio	46%	Q3 2025
Total Non-Interest Expenses	$37.9 million	Q3 2025
Salaries & Benefits Increase (YoY)	$0.5 million increase	Q3 2025 vs Q3 2024
Credit Loss Provision/(Recovery)	($0.5 million) recovery	Q3 2025
Branch Network Size	97	As of Q1 2025

You can see the components that make up the non-interest expense base, which the management team is clearly keeping tight:

• Salaries and employee benefits increased by $0.5 million in Q3 2025 versus the prior year period.
• Other expenses, like advertising, were lower by $0.4 million in Q3 2025 versus the prior year period.
• Equipment and software costs saw an increase of $0.5 million in Q1 2025 year-over-year.
• The Company reported 963 employees as of December 6, 2025.
• Net Interest Margin improved to 4.04% in Q3 2025.

City Holding Company (CHCO) - Canvas Business Model: Revenue Streams

You're looking at how City Holding Company (CHCO) converts its activities into cash flow as of late 2025. The core of the revenue picture is built on traditional banking spreads, supplemented by various service charges and wealth management activities.

Net Interest Income (NII) from lending operations remains the primary driver. For the quarter ended September 30, 2025, this stream was reported at \$61.11 million.

The total revenue picture for City Holding Company for the third quarter of 2025 reached \$81.26 million. This total is composed of NII and Non-interest income.

Non-interest income, which is fee-based revenue, was \$20.2 million during the quarter ended September 30, 2025. Exclusive of certain non-recurring items like unrealized fair value gains on equity securities, the consistent non-interest income base was \$20.0 million for the third quarter of 2025.

Here's a breakdown of the components contributing to the fee-based revenue streams:

• Service fees saw an increase of \$0.3 million, representing a 4.3% rise.
• Wealth and investment management fee income increased by \$0.2 million, or 5.2%.
• The TTM (Trailing Twelve Months) figure for Trust Income ending September 2025 was \$11.94 million.

City Holding Company also generates revenue through its insurance and brokerage divisions, which offer property and casualty insurance, life and health coverage, and securities brokerage services to meet broader client needs. Mortgage banking income, covering origination and servicing fees, is embedded within these non-interest income figures.

You can see the key revenue components for Q3 2025 laid out here:

Revenue Component	Amount (Millions USD)
Net Interest Income (NII)	61.11
Total Non-Interest Income	20.2
Total Revenue (Sum of above)	81.31 (Calculated based on provided NII and reported Non-Interest Income)
Reported Total Revenue (Q3 2025)	81.26

The reported total revenue of \$81.26 million for the quarter ended September 2025 surpassed the consensus estimate by 2.34%. The net interest margin for the quarter improved to 4.04% from 3.95% in the second quarter of 2025. Finance: draft 13-week cash view by Friday.