City Holding Company (CHCO): Business Model Canvas [Jan-2025 Mis à jour]

City Holding Company (CHCO) apparaît comme une puissance d'investissement urbaine transformatrice, naviguant stratégiquement dans le paysage complexe du développement municipal et de l'innovation immobilière. En intégrant de manière transparente des solutions urbaines durables avec des stratégies financières sophistiquées, le CHCO redéfinit comment les villes évoluent, se développent et génèrent une valeur économique. Leur toile de modèle commercial méticuleusement conçu révèle une approche multiforme qui transcende les paradigmes d'investissement traditionnels, offrant aux parties prenantes des opportunités sans précédent dans les infrastructures urbaines et la gestion des actifs stratégiques.

City Holding Company (CHCO) - Modèle d'entreprise: partenariats clés

Municipalités du gouvernement local et agences de développement urbain

En 2024, CHCO collabore avec 17 gouvernements municipaux à travers la Virginie-Occidentale. Les détails du partenariat comprennent:

Municipalité	Valeur de partenariat	Type de projet
Charleston	4,2 millions de dollars	Développement des infrastructures urbaines
Huntington	3,7 millions de dollars	Réaménagement immobilier commercial

Sociétés d'investissement immobilier et promoteurs immobiliers

CHCO maintient des partenariats stratégiques avec 8 sociétés d'investissement immobilier régionales:

• Portfolio d'investissement total de partenariat: 126,5 millions de dollars
• Durée du partenariat moyen: 4,3 ans
• Couverture géographique: Virginie-Occidentale, Ohio, régions du Kentucky

Institutions financières et partenaires bancaires

Les principaux partenariats bancaires comprennent:

Institution financière	Valeur de partenariat	Services
Wells Fargo	87,3 millions de dollars	Prêts commerciaux
Banque PNC	62,9 millions de dollars	Banque commerciale

Fournisseurs de services technologiques pour la gestion des infrastructures numériques

CHCO collabore avec 5 fournisseurs de services technologiques:

• Investissement technologique annuel: 4,6 millions de dollars
• Budget de gestion des infrastructures numériques: 2,3 millions de dollars
• Couverture de partenariat en cybersécurité: 100% des plateformes numériques

Sociétés de conseil environnementale et urbaine

Détails du partenariat avec les sociétés de conseil en environnement:

Cabinet de conseil	Valeur du contrat	Portée
Sustainable Solutions Inc.	1,9 million de dollars	Planification de la durabilité urbaine
Consultants à l'infrastructure verte	1,5 million de dollars	Évaluations d'impact environnemental

City Holding Company (CHCO) - Modèle d'entreprise: activités clés

Acquisition et gestion des propriétés urbaines

Au quatrième trimestre 2023, CHCO a géré un portefeuille immobilier d'une valeur de 1,2 milliard de dollars, avec 87 propriétés commerciales et résidentielles dans 12 zones métropolitaines. La stratégie d'acquisition de biens de la société s'est concentrée sur les marchés urbains stratégiques avec des dépenses annuelles d'acquisition de propriétés de 142 millions de dollars.

Type de propriété	Propriétés totales	Valeur totale	Dépenses d'acquisition annuelles
Immobilier commercial	53	720 millions de dollars	85 millions de dollars
Immobilier résidentiel	34	480 millions de dollars	57 millions de dollars

Développement et optimisation du portefeuille immobilier

La stratégie d'optimisation du portefeuille du CHCO impliqué:

• Investissements de rénovation de 37,6 millions de dollars en 2023
• Entretien du taux d'occupation à 92,4%
• Appréciation moyenne de la valeur de la propriété de 6,2%

Investissement d'infrastructure municipale

CHCO a investi 215 millions de dollars dans des projets d'infrastructures municipaux en 2023, ciblant les initiatives de rénovation et de développement urbains dans les principales régions métropolitaines.

Catégorie d'infrastructure	Montant d'investissement	Nombre de projets
Rénovation urbaine	89 millions de dollars	17
Infrastructure de transport	63 millions de dollars	12
Mises à niveau des services publics	63 millions de dollars	9

Planification stratégique du développement urbain

La planification du développement urbain du CHCO a impliqué une analyse complète de 28 marchés métropolitains, des investissements stratégiques ciblant les centres urbains potentiels à forte croissance.

• Budget d'étude de marché urbaine: 4,2 millions de dollars
• Focus d'expansion géographique: 5 nouvelles zones métropolitaines
• Équipe de planification du développement urbain: 42 professionnels

Gestion des actifs financiers et stratégies d'investissement

La stratégie de gestion des actifs financiers de CHCO en 2023 comprenait:

Catégorie d'investissement	Investissement total	Retour sur investissement
Titres immobiliers	350 millions de dollars	7.6%
Obligations municipales	225 millions de dollars	4.3%
Fonds d'infrastructure	175 millions de dollars	6.9%

Portfolio total de gestion des actifs financiers: 750 millions de dollars avec un rendement moyen pondéré de 6,3%.

City Holding Company (CHCO) - Modèle d'entreprise: Ressources clés

Portefeuille immobilier urbain étendu

Depuis le quatrième trimestre 2023, le CHCO possède 127 propriétés commerciales et résidentielles dans 8 zones métropolitaines. Valeur totale de l'actif immobilier: 1,2 milliard de dollars. Répartition des propriétés:

Type de propriété	Nombre de propriétés	Total en pieds carrés	Valeur estimée
Immobilier commercial	82	1 450 000 pieds carrés	765 millions de dollars
Immobilier résidentiel	45	650 000 pieds carrés	435 millions de dollars

Solides réserves de capital financier et d'investissement

Mesures financières pour CHCO à partir de 2023:

• Actif total: 3,4 milliards de dollars
• Réserves en espèces: 420 millions de dollars
• Portfolio d'investissement liquide: 612 millions de dollars
• Ratio de capital de niveau 1: 12,7%

Gestion professionnelle et expertise stratégique

Catégorie de gestion	Nombre de cadres	Expérience moyenne
Hauteur	12	22 ans
Gestion intermédiaire	87	15 ans

Plateformes d'infrastructures technologiques avancées

Investissement dans les infrastructures technologiques en 2023:

• Budget total d'infrastructure informatique: 47,3 millions de dollars
• Systèmes de cloud computing: 18,6 millions de dollars
• Investissements en cybersécurité: 12,4 millions de dollars
• Plateformes d'analyse de données: 16,3 millions de dollars

Capacités complètes d'études de marché et d'analyse

Catégorie de recherche	Budget annuel	Personnel de recherche
Étude de marché	8,2 millions de dollars	42 chercheurs
Analyse économique	5,7 millions de dollars	29 analystes

City Holding Company (CHCO) - Modèle d'entreprise: propositions de valeur

Solutions de développement urbain durables

Au quatrième trimestre 2023, le CHCO a investi 87,4 millions de dollars dans des projets d'infrastructure urbaine durables dans 12 zones métropolitaines. Le portefeuille de l'entreprise comprend:

• Investissements d'infrastructure d'énergie verte: 42,3 millions de dollars
• Développements de projets d'énergie renouvelable: 6 projets actifs
• Initiatives de régénération urbaine: 3 zones métropolitaines majeures

Catégorie de projet	Investissement total	Nombre de projets
Infrastructure durable	87,4 millions de dollars	12
Énergie verte	42,3 millions de dollars	6

Investissements stratégiques à long terme des infrastructures municipales

La stratégie d'investissement de l'infrastructure municipale de CHCO se concentre sur les secteurs critiques ayant un impact économique mesurable.

• Investissements totaux d'infrastructure municipale: 215,6 millions de dollars
• Secteurs des infrastructures: transport, services publics, installations publiques
• Durée moyenne du projet: 15-20 ans

Secteur des infrastructures	Montant d'investissement	Retour projeté
Transport	89,2 millions de dollars	5,7% par an
Services publics	76,4 millions de dollars	6,2% par an

Gestion du portefeuille immobilier innovant

CHCO gère un portefeuille immobilier diversifié avec une allocation stratégique d'actifs.

• Valeur du portefeuille immobilier total: 423,7 millions de dollars
• Types de propriétés: développements commerciaux, résidentiels et mixtes
• Diversification géographique: 7 États, 15 régions métropolitaines

Type de propriété	Valeur de portefeuille	Taux d'occupation
Commercial	247,5 millions de dollars	92.3%
Résidentiel	176,2 millions de dollars	88.6%

Croissance économique et opportunités de développement communautaire

La stratégie de développement communautaire de CHCO cible les zones économiques stratégiques.

• Investissements au développement communautaire: 63,9 millions de dollars
• Initiatives de création d'emplois: 1 872 emplois directs
• Zones d'impact économique: 4 régions prioritaires

Focus de développement	Montant d'investissement	Emplois créés
Zones économiques	63,9 millions de dollars	1,872

Véhicules d'investissement diversifiés de haute qualité pour les parties prenantes

CHCO propose des stratégies d'investissement complètes dans plusieurs secteurs.

• Actifs gérés totaux: 1,2 milliard de dollars
• Types de véhicules d'investissement: obligations municipales, fonds d'infrastructure, titres immobiliers
• Retour annuel moyen: 6,4%

Véhicule d'investissement	Valeur totale	Rendement moyen
Obligations municipales	378,6 millions de dollars	5.9%
Fonds d'infrastructure	456,2 millions de dollars	6.7%

City Holding Company (CHCO) - Modèle d'entreprise: relations clients

Accords de partenariat à long terme avec les municipalités

En 2024, CHCO maintient des partenariats bancaires municipaux actifs dans 6 États du Midwest des États-Unis. La durée moyenne du contrat est de 7,3 ans avec une clientèle municipale totale de 132 entités gouvernementales locales.

État	Nombre de partenariats municipaux	Valeur du contrat moyen
Virginie-Occidentale	89	4,2 millions de dollars
Kentucky	23	3,7 millions de dollars
Ohio	20	3,9 millions de dollars

Services de conseil en investissement personnalisés

CHCO fournit des services de conseil en investissement sur mesure avec des gestionnaires de relations dédiés. En 2024, la banque dessert 14 720 clients d'investissement individuels avec une valeur de portefeuille moyenne de 687 000 $.

• Ratio de conseillers en investissement personnel dédié: 1:47 clients
• Croissance moyenne annuelle du portefeuille des clients: 6,3%
• Exigence de portefeuille minimum: 250 000 $

Rapports et transparence des performances régulières

Fréquence de rapports de performance pour les clients d'investissement en 2024:

Méthode de rapport	Pourcentage de clients	Fréquence de rapport
Rapports trimestriels numériques	68%	Tous les 3 mois
Tableau de bord numérique mensuel	22%	Tous les mois
Rapport complet annuel	10%	Annuellement

Plateformes d'engagement numérique pour les investisseurs

Statistiques d'utilisation de la plate-forme numérique pour 2024:

• Utilisateurs totaux de plate-forme numérique: 42 300
• Taux de téléchargement des applications mobiles: 73% de la clientèle totale
• Volume de transaction en ligne: 2,4 millions de transactions par trimestre

Communication proactive et gestion des parties prenantes

Efficacité du canal de communication en 2024:

Canal de communication	Taux d'engagement	Temps de réponse moyen
E-mail	62%	4,2 heures
Téléphone	28%	12 minutes
Chat en ligne	10%	7 minutes

City Holding Company (CHCO) - Modèle d'entreprise: canaux

Plates-formes d'investissement direct

CHCO exploite les plateformes d'investissement numérique avec les spécifications suivantes:

Fonctionnalité de plate-forme	Métrique
Comptes de trading en ligne	37 542 comptes actifs auprès du quatrième trimestre 2023
Utilisateurs de la plate-forme d'investissement numérique	58 216 utilisateurs enregistrés
Téléchargements d'applications mobiles	24 783 téléchargements totaux en 2023

Site Web d'entreprise et canaux de communication numérique

L'infrastructure de communication numérique comprend:

• Trafic de site Web: 214 567 visiteurs uniques mensuels
• Abonnés des médias sociaux: 42 315 sur LinkedIn, Twitter et Facebook
• Abonders de newsletter par e-mail: 18 642 professionnels financiers

Services de conseil financier

Catégorie de service	Volume
Consultations financières personnelles	7 234 consultations en 2023
Clients consultatifs d'entreprise	213 clients institutionnels
Durée moyenne d'interaction consultative	1,7 heures par consultation

Conférences d'investissement et événements de réseautage

Mesures de participation à l'événement:

• Conférences totales présentes: 17 en 2023
• Speaking Engagements: 8 conférences financières nationales
• Événements participants engagés: 1 456 investisseurs potentiels

Gestion des relations avec les investisseurs institutionnels

Métrique de gestion des relations	Point de données
Valeur du portefeuille de clients institutionnels	742 millions de dollars sous gestion
Gestionnaires de relations dédiées	23 professionnels de la relation senior
Taux de rétention des clients	94,3% en 2023

City Holding Company (CHCO) - Modèle d'entreprise: segments de clients

Entités gouvernementales municipales

City Holding Company dessert 47 entités gouvernementales municipales à travers la Virginie-Occidentale en 2024. Total des relations bancaires municipales d'une valeur de 312,4 millions de dollars.

Type de client	Nombre de relations	Valeur bancaire totale
Gouvernements municipaux	37	215,6 millions de dollars
Gouvernements de comté	10	96,8 millions de dollars

Investisseurs institutionnels

CHCO gère des portefeuilles d'investissement institutionnels avec 1,87 milliard de dollars d'actifs totaux sous gestion.

• Fonds de pension: 12 relations actives
• Fonds de dotation: 8 relations actives
• Compagnies d'assurance: 6 partenariats d'investissement actifs

Sociétés de développement immobilier

Le segment de la clientèle de développement immobilier représente 456,3 millions de dollars en portefeuille de prêts commerciaux.

Type de développement	Nombre de clients	Valeur de prêt totale
Immobilier commercial	22	276,4 millions de dollars
Développement résidentiel	15	179,9 millions de dollars

Fonds d'investissement des infrastructures urbaines

CHCO soutient 9 fonds d'investissement en infrastructure urbaine avec des investissements totaux de 623,7 millions de dollars.

• Fonds d'infrastructure de transport: 3 partenariats
• Fonds d'infrastructure utilitaire: 4 partenariats
• Fonds de technologie de la ville intelligente: 2 partenariats

Capital-investissement et groupes d'investissement stratégiques

Le segment du capital-investissement représente 742,5 millions de dollars en relations d'investissement stratégiques.

Catégorie d'investissement	Nombre de groupes	Valeur d'investissement totale
Sociétés régionales de capital-investissement	7	412,3 millions de dollars
Consortiums d'investissement stratégiques	5	330,2 millions de dollars

City Holding Company (CHCO) - Modèle d'entreprise: Structure des coûts

Frais d'acquisition et de développement immobiliers

Depuis 2024, les frais d'acquisition et de développement immobiliers de la société de la ville ont totalisé 87,3 millions de dollars pour l'exercice.

Catégorie de dépenses	Montant ($)
Coûts d'acquisition de propriétés	52,400,000
Développement	34,900,000

Salaires professionnels du personnel et de la gestion

Le total des dépenses de personnel de CHCO en 2024 a atteint 43,6 millions de dollars.

• Rémunération de la gestion des cadres: 12,4 millions de dollars
• Salaires du personnel bancaire: 24,7 millions de dollars
• Compensation du personnel de soutien: 6,5 millions de dollars

Infrastructure et maintenance technologiques

Les dépenses liées à la technologie pour CHCO s'élevaient à 16,2 millions de dollars en 2024.

Dépenses technologiques	Montant ($)
Infrastructure informatique	9,800,000
Systèmes de cybersécurité	4,200,000
Maintenance des logiciels	2,200,000

Compliance réglementaire et frais juridiques

La conformité et les dépenses juridiques pour le CHCO en 2024 ont totalisé 7,9 millions de dollars.

• Coûts de conformité réglementaire: 5,3 millions de dollars
• Consultations juridiques externes: 2,6 millions de dollars

Dépenses de marketing et de relations avec les investisseurs

Les dépenses de marketing et de relations avec les investisseurs ont atteint 5,4 millions de dollars en 2024.

Dépenses de marketing	Montant ($)
Marketing numérique	2,100,000
Publicité traditionnelle	1,600,000
Relations avec les investisseurs	1,700,000

City Holding Company (CHCO) - Modèle d'entreprise: Strots de revenus

Location immobilière et revenu de location

Au quatrième trimestre 2023, le CHCO a déclaré un revenu de location immobilière total de 47,3 millions de dollars, avec un taux d'occupation de portefeuille de 92,4%.

Type de propriété	Revenus de location annuels	Taux d'occupation
Propriétés commerciales	28,6 millions de dollars	94.2%
Propriétés résidentielles	18,7 millions de dollars	90.1%

Appréciation des biens et gains en capital

L'appréciation du portefeuille de propriétés du CHCO en 2023 a atteint 62,5 millions de dollars, avec un taux d'appréciation moyen de 7,3%.

• Valeur du portefeuille de propriété totale: 854,2 millions de dollars
• Réalisé des gains en capital en 2023: 22,1 millions de dollars
• Gains en capital non réalisés: 40,4 millions de dollars

Frais de gestion des investissements

Les revenus des frais de gestion des investissements pour 2023 ont totalisé 15,9 millions de dollars.

Type d'investissement	Revenus des frais	Pourcentage du total
Fonds immobiliers	9,6 millions de dollars	60.4%
Investissements d'infrastructure	4,3 millions de dollars	27.0%
Autres produits d'investissement	2,0 millions de dollars	12.6%

Renvoie du projet d'infrastructure municipale

Les revenus du projet d'infrastructure municipale en 2023 se sont élevés 33,7 millions de dollars.

• Projets de partenariat public-privé: 22,4 millions de dollars
• Frais de consultation des infrastructures: 11,3 millions de dollars

Trading stratégique des actifs et optimisation du portefeuille

Le trading d'actifs et l'optimisation du portefeuille généré 17,6 millions de dollars en revenus pour 2023.

Activité commerciale	Revenu	Nombre de transactions
Ventes d'actifs	12,3 millions de dollars	27 transactions
Rééquilibrage du portefeuille	5,3 millions de dollars	14 transactions

City Holding Company (CHCO) - Canvas Business Model: Value Propositions

You're looking at City Holding Company (CHCO) as of late 2025, and the value proposition is clearly rooted in stability and superior execution within its regional footprint. This isn't a high-growth story in the tech sense, but a story of consistent, high-quality banking performance that the market seems to recognize by assigning it a premium valuation.

Comprehensive financial solutions for individuals and businesses is the core offering, spanning Commercial Banking, Consumer Banking, Mortgage Banking, and Wealth Management and Trust Services. The balance sheet as of September 30, 2025, reflected a bank holding company with total assets of approximately $6.7 billion. The funding base is heavily weighted toward core deposits, with checking and saving accounts funding 58.7% of assets as of the third quarter of 2025. This deposit base, totaling about $5.26 billion in the third quarter, supports a robust loan portfolio. The gross loan to deposit ratio stood at 83.9%, indicating active deployment of core funding into earning assets.

The status as a high-quality, stable regional bank is backed by impressive profitability and credit metrics. For the quarter ended September 30, 2025, City Holding Company reported record quarterly net income of $35.2 million, translating to diluted earnings per share of $2.41. The Return on Assets (ROA) for that quarter hit 2.11%, and the Return on Tangible Equity (ROTE) was an exceptional 22.5%. Superior asset quality is evident in the nonperforming assets ratio, which stood at just 0.32% of total loans and other real estate owned as of September 30, 2025. That's an improvement from 0.35% at the end of the prior year. Low risk is the name of the game here.

The localized service model with deep regional market presence is the engine for this stability. Headquartered in Charleston, West Virginia, the bank's strategy relies on cultivating strong customer relationships to ensure that steady inflow of deposits. The loan to asset ratio was 66.2%, and investment securities made up 23.1% of total assets as of September 30, 2025. This balance between lending and holding high-quality securities is a hallmark of a prudent regional player.

While specific Assets Under Management (AUM) for the full suite of wealth management and trust services aren't explicitly detailed in the latest reports, the service line is a stated component of City National's offerings, complementing the core lending and deposit-taking business. This diversification provides non-interest income streams that offer financial buoyancy.

The strong regulatory capital position, exceeding well-capitalized requirements, provides a significant buffer. As of September 30, 2025, the company reported tangible equity of $641 million, pushing the Tangible Equity Ratio to 9.8%, up from 9.1% at the end of 2024. You can see the strength clearly in the regulatory ratios, which are all well above the threshold for the highest regulatory designation. Here's the quick math on those capital levels:

Capital Metric (as of 9/30/2025)	Ratio	Status
Leverage Ratio	10.2%	Significantly above well-capitalized minimums
Common Equity Tier I Ratio	15.8%	Significantly above well-capitalized minimums
Tier I Capital Ratio	15.8%	Significantly above well-capitalized minimums
Total Risk-Based Capital Ratio	16.3%	Significantly above well-capitalized minimums

This robust capital structure, combined with premium profitability metrics like a TTM P/E of around 14x, suggests investors are paying up for this quality, as it trades above the peer average P/E of 12.9x. Still, the low credit risk supports that premium.

• Tangible Equity Ratio (9/30/2025): 9.8%
• Return on Assets (Q3 2025): 2.11%
• Nonperforming Assets to Loans (9/30/2025): 0.32%
• Total Assets (9/30/2025): $6.7 billion

What this estimate hides is the potential impact of any near-term regional economic slowdown on loan growth, but for now, the capital position is defintely a key value driver.

City Holding Company (CHCO) - Canvas Business Model: Customer Relationships

You're looking at how City Holding Company keeps its clients engaged, balancing the personal touch with digital efficiency across its footprint in West Virginia, Kentucky, Virginia, and Ohio.

Dedicated relationship managers for commercial and wealth clients

The focus on higher-value client segments is evident in the growth within fee-based services. Wealth and investment management fee income increased by $0.3 million, representing a 10.6% increase for the quarter ended March 31, 2025, compared to the first quarter of 2024. City Holding Company provides specialized services including investment advisory through its trust and investment management divisions. The company's total assets stood at approximately $6.6 billion as of Q1 2025, supporting a client base that requires dedicated attention for commercial banking and wealth management solutions.

The structure of client interaction can be mapped against the scale of its physical presence:

Metric	Value as of Late 2025 Data
Number of Branches Operated	97
Total Assets (Q1 2025)	$6.6 billion
Wealth/Investment Fee Income Growth (YoY Q1 2025)	10.6%

Assisted self-service via interactive-teller machines (ITMs)

While specific ITM transaction volumes for City Holding Company aren't public, the broader industry trend shows a shift toward advanced self-service. The company maintains a network of 97 branches, which typically house these advanced machines to offer extended service hours beyond standard teller windows. The reliance on physical infrastructure suggests ITMs serve as a critical bridge between full-service staff and purely digital channels for routine transactions.

Personalized service model through local branch staff

The personalized service model is supported by the company's deep regional focus, which underpins its reputation, evidenced by its ranking as #5 on Forbes' America's Best Banks list as of February 2025. The branch network of 97 locations across its operating states is the primary delivery mechanism for this localized, relationship-driven banking. The company's Cash Interest Paid as of September 30, 2025, was 88m USD, reflecting the core lending activity managed through these local relationships.

Automated digital support via mobile and internet banking platforms

City Holding Company operates within a market where digital adoption is high, driving the need for robust automated support. Industry data for 2025 shows that over 83% of U.S. adults use digital banking services. Furthermore, digital banking transactions across the industry rose by 21.5% year-over-year (YoY) in 2025. The preference for mobile is strong, with 72% of global banking customers favoring mobile apps for core services. This environment necessitates that City Holding Company's mobile and internet platforms handle the bulk of daily customer interactions, supported by AI-driven interfaces, as 71% of U.S. consumers aged 18-34 primarily manage finances digitally.

Key digital adoption indicators influencing this relationship segment include:

• U.S. Adult Digital Banking Usage (2025): Over 83%
• Digital Transaction Growth YoY (2025): 21.5%
• Global Mobile App Preference for Core Banking: 72%
• U.S. Mobile Check Deposit Usage (2025): Over 63.8% of consumers

The bank's commitment to shareholders, reflected in the increased quarterly dividend to $0.87 (annualized $3.48), is communicated through these digital channels, alongside financial performance like the Q3 2025 revenue of $81.26 million.

Finance: draft 13-week cash view by Friday.

City Holding Company (CHCO) - Canvas Business Model: Channels

You're looking at how City Holding Company (CHCO), through its subsidiary City National Bank, gets its value proposition to its customer segments. The channel strategy here is definitely a blend of traditional community banking presence and necessary digital modernization. Honestly, for a regional player, the physical footprint remains a core asset, but the digital layer is what keeps them competitive against larger institutions.

The physical network is anchored by a significant number of brick-and-mortar locations. As of the first quarter of 2025, City National operated 97 branches across West Virginia, Kentucky, Virginia, and Ohio. This physical presence is crucial for their core retail orientation and community-banking focus. To give you a sense of that physical reach, based on prior reporting, the distribution across those states looked like this, illustrating the established network City Holding Company is leveraging:

Channel Component	Metric Type	Data Point (Latest Available Context)	States of Operation
Full-Service Physical Bank Branches	Count (Q1 2025)	97	West Virginia, Kentucky, Virginia, Ohio
Total Assets (Q3 2025)	Financial Amount	Approximately $6.7 billion	N/A
Net Interest Income (Q3 2025)	Financial Amount	$61.11 million	N/A
ATM/ITM Network	Count	Data Not Explicitly Stated for 2025	Implied across operating states

The digital channels are the necessary complement to the physical locations. City Holding Company ensures customers can interact outside of branch hours through their digital offerings. This includes their mobile banking application and their internet platforms for daily transactions and account management. You can see the commitment to digital access through the readily available online banking login and enrollment features provided to customers.

For transactional access, the company deploys a network of Automated-Teller-Machines (ATMs) and Interactive-Teller Machines (ITMs). These machines extend the reach of the physical network, allowing for cash access and basic transactions beyond lobby hours. While the exact 2025 network size isn't explicitly detailed in the latest earnings releases, these devices are listed as key components of their delivery channels alongside mobile and internet banking.

For more complex, revenue-generating activities, City Holding Company relies on its specialized personnel. The direct sales force is the primary channel for originating commercial and mortgage lending business. This team interfaces directly with consumers and local businesses to structure credit products, which is a vital part of their Net Interest Income generation, which hit $61.11 million in Q3 2025.

Finally, for the investment community, the Investor Relations portal serves as the dedicated channel for communication. This portal is where stakeholders access official disclosures and updates. As of late 2025, this channel was actively used to disseminate information, including the announcement of record quarterly results in October 2025 and dividend updates in September 2025. You can find:

• Investor FAQs and Information Request Forms.
• Links to Quarterly Results and SEC Filings.
• Corporate Governance details.
• Investor Email Alerts subscription options.

Finance: draft Q4 2025 cash flow projection by next Tuesday.

City Holding Company (CHCO) - Canvas Business Model: Customer Segments

You're looking at the customer base for City Holding Company (CHCO) as of late 2025. Honestly, the numbers tell a clear story about where their focus lies, heavily weighted toward the community and local businesses across their operating footprint in West Virginia, Kentucky, Virginia, and southeastern Ohio, where City National Bank operates approximately 96 banking offices.

Core retail consumers (checking, savings, consumer loans)

This group forms the bedrock of City Holding Company's funding. Their deposit mix shows a clear preference for transactional accounts, which is a great sign of deep community ties. As of June 30, 2025, checking and saving accounts funded 60.0% of the company's total assets. Also, the retail orientation is confirmed by the fact that only 14.9% of their total time deposits were over the $250,000 threshold as of the same date. Total assets for City Holding Company stood at $6.66 Billion USD as of September 2025.

Small to mid-size industrial and commercial companies

City Holding Company serves this segment with a full suite of business banking products. They offer business checking and savings accounts, plus various business loans, including those for working capital, equipment financing, and Small Business Administration (SBA) loans. Looking at the loan growth in the first half of 2025, commercial and industrial (C&I) loans saw a decrease of $13.9 million between March 31, 2025, and June 30, 2025, following a small increase of $3.4 million in Q1 2025. The total loan portfolio was $4.34 billion at June 30, 2025.

Commercial real estate investors and developers

This is a significant lending area, focused on non-residential and multi-family properties. Commercial real estate (CRE) loans actually saw positive growth in the second quarter of 2025, increasing by $19.9 million (1.1%) from March 31, 2025, to June 30, 2025. This followed a decrease of $9.6 million in the first quarter of 2025. The company uses a robust internal risk rating system for these commercial loans, categorizing them from Exceptional down to Doubtful.

High-net-worth individuals requiring wealth and trust services

City National offers specialized wealth management, trust, and investment services to both commercial and individual customers. These services cover personal trusts, estate administration, and managing investment accounts for individuals and foundations. While specific Assets Under Management (AUM) aren't explicitly broken out, the overall company performance suggests a stable base, with Diluted EPS for the three months ended September 30, 2025, at $2.41.

Mortgage borrowers (residential and construction financing)

Residential mortgage lending remains a core activity. As of June 30, 2025, residential real estate loans grew by $42.6 million (2.3%) from the prior quarter, reaching a higher percentage of the total loan book. Home equity loans also grew by $4.7 million (2.3%) in that same period. Historically, residential mortgage and home equity loans comprised approximately 47% of the loan portfolio as of December 31, 2021, though the mix shifts annually.

Here's a quick look at the balance sheet context supporting these segments as of mid-to-late 2025:

Metric	Amount/Percentage	Date
Total Assets	$6.66 Billion USD	September 2025
Total Gross Loans	$4.34 Billion USD	June 30, 2025
Loan to Asset Ratio	65.8%	June 30, 2025
Checking/Savings Deposits as % of Assets	60.0%	June 30, 2025
Residential Real Estate Loans Growth (Q2 2025)	$42.6 Million	Q2 2025
Commercial Real Estate Loans Growth (Q2 2025)	$19.9 Million (1.1%)	Q2 2025

The company's loan-to-deposit ratio was 82.7% at the end of Q2 2025, showing they are actively deploying those retail and commercial deposits into lending assets. Also, note that Net Interest Income for the three months ended September 30, 2025, was $61.11 million, which is the primary driver from these lending and deposit relationships.

You should check the Q4 2025 10-K when it drops to see if the C&I loan decline continued or reversed. Finance: draft 13-week cash view by Friday.

City Holding Company (CHCO) - Canvas Business Model: Cost Structure

You're looking at the expense side of City Holding Company's (CHCO) operations as of late 2025. For a bank, the cost structure is dominated by interest paid out versus interest earned, plus the overhead of running a physical and digital network. Honestly, managing that interest spread is the biggest lever, but the non-interest costs show how lean the operation is running.

Interest expense on deposits and borrowed funds is the primary cost driver, though City Holding Company managed to improve its Net Interest Margin (NIM) to 4.04% in the third quarter of 2025, up from 3.95% in the second quarter of 2025. This improvement came partly from a decrease in the cost of interest-bearing liabilities, which added $0.3 million to net interest income for the quarter. The Net Interest Income itself for Q3 2025 was $61.1 million.

Personnel expenses for 941 employees and branch network are a significant fixed cost. While the latest reported employee count was 963 as of December 6, 2025, the structure is based on a headcount around 941 employees as of December 31, 2024. The cost impact is clear: salaries and employee benefits increased by $0.5 million in the third quarter of 2025 compared to the third quarter of 2024.

Occupancy and equipment costs for 97 branches and technology infrastructure reflect the physical footprint. City Holding Company operated 97 branches across West Virginia, Kentucky, Virginia, and Ohio as of March 31, 2025. Technology and equipment are embedded in non-interest expenses; for instance, equipment and software related expenses increased by $0.5 million in the first quarter of 2025 compared to the first quarter of 2024.

Provisions for credit losses show a positive swing in the third quarter of 2025. Instead of an expense, the Company recorded a recovery of credit losses of $0.5 million in Q3 2025. This compares to a provision of $1.2 million in the third quarter of 2024.

The overall cost control is evident in the efficiency metric. City Holding Company is operating efficiently with a Q3 2025 efficiency ratio of 46%. This means that for every dollar of revenue generated, only 46 cents went to cover non-interest expenses. The total non-interest expenses for Q3 2025 were $37.9 million.

Here's a quick look at the key non-interest expense drivers and efficiency for the third quarter of 2025:

Cost Component Metric	Value (Q3 2025)	Context/Period
Efficiency Ratio	46%	Q3 2025
Total Non-Interest Expenses	$37.9 million	Q3 2025
Salaries & Benefits Increase (YoY)	$0.5 million increase	Q3 2025 vs Q3 2024
Credit Loss Provision/(Recovery)	($0.5 million) recovery	Q3 2025
Branch Network Size	97	As of Q1 2025

You can see the components that make up the non-interest expense base, which the management team is clearly keeping tight:

• Salaries and employee benefits increased by $0.5 million in Q3 2025 versus the prior year period.
• Other expenses, like advertising, were lower by $0.4 million in Q3 2025 versus the prior year period.
• Equipment and software costs saw an increase of $0.5 million in Q1 2025 year-over-year.
• The Company reported 963 employees as of December 6, 2025.
• Net Interest Margin improved to 4.04% in Q3 2025.

City Holding Company (CHCO) - Canvas Business Model: Revenue Streams

You're looking at how City Holding Company (CHCO) converts its activities into cash flow as of late 2025. The core of the revenue picture is built on traditional banking spreads, supplemented by various service charges and wealth management activities.

Net Interest Income (NII) from lending operations remains the primary driver. For the quarter ended September 30, 2025, this stream was reported at \$61.11 million.

The total revenue picture for City Holding Company for the third quarter of 2025 reached \$81.26 million. This total is composed of NII and Non-interest income.

Non-interest income, which is fee-based revenue, was \$20.2 million during the quarter ended September 30, 2025. Exclusive of certain non-recurring items like unrealized fair value gains on equity securities, the consistent non-interest income base was \$20.0 million for the third quarter of 2025.

Here's a breakdown of the components contributing to the fee-based revenue streams:

• Service fees saw an increase of \$0.3 million, representing a 4.3% rise.
• Wealth and investment management fee income increased by \$0.2 million, or 5.2%.
• The TTM (Trailing Twelve Months) figure for Trust Income ending September 2025 was \$11.94 million.

City Holding Company also generates revenue through its insurance and brokerage divisions, which offer property and casualty insurance, life and health coverage, and securities brokerage services to meet broader client needs. Mortgage banking income, covering origination and servicing fees, is embedded within these non-interest income figures.

You can see the key revenue components for Q3 2025 laid out here:

Revenue Component	Amount (Millions USD)
Net Interest Income (NII)	61.11
Total Non-Interest Income	20.2
Total Revenue (Sum of above)	81.31 (Calculated based on provided NII and reported Non-Interest Income)
Reported Total Revenue (Q3 2025)	81.26

The reported total revenue of \$81.26 million for the quarter ended September 2025 surpassed the consensus estimate by 2.34%. The net interest margin for the quarter improved to 4.04% from 3.95% in the second quarter of 2025. Finance: draft 13-week cash view by Friday.