Berkshire Hills Bancorp, Inc. (BHLB): Business Model Canvas [Jan-2025 Mis à jour]

Plongez dans le plan stratégique de Berkshire Hills Bancorp, Inc. (BHLB), une institution financière dynamique qui mélange magistralement la banque communautaire traditionnelle avec des solutions numériques innovantes. Cette toile complète du modèle commercial révèle comment BHLB navigue stratégiquement dans le paysage bancaire complexe, offrant des services financiers personnalisés qui connectent de manière transparente les communautés locales avec des plateformes technologiques de pointe. De son réseau de succursales robuste aux infrastructures numériques sophistiquées, la banque démontre une approche unique de la banque moderne qui privilégie les relations avec les clients, l'innovation technologique et le soutien économique régional.

Berkshire Hills Bancorp, Inc. (BHLB) - Modèle d'entreprise: partenariats clés

Alliance stratégique avec les entreprises locales et les organisations communautaires

En 2024, Berkshire Hills Bancorp maintient des partenariats stratégiques avec environ 250 entreprises locales dans le Massachusetts, le Connecticut et New York. Le réseau de partenariat communautaire de la banque comprend:

• Chambres de commerce locales dans 35 municipalités régionales
• Centres de développement des petites entreprises dans 12 comtés
• Sociétés de développement économique dans les régions d'exploitation primaires

Type de partenariat	Nombre de partenariats	Impact économique annuel
Réseaux d'entreprise locaux	250	47,3 millions de dollars
Organisations communautaires	87	22,6 millions de dollars

Partenariats avec les fournisseurs de services de la technologie financière (FINTECH)

Berkshire Hills Bancorp collabore avec 7 fournisseurs de services fintech pour améliorer les capacités bancaires numériques.

• Plates-formes de traitement des paiements numériques
• Fournisseurs de technologies bancaires mobiles
• Partenaires de solution de cybersécurité

Catégorie de partenariat fintech	Nombre de prestataires	Investissement technologique annuel
Solutions bancaires numériques	4	3,2 millions de dollars
Partenariats de cybersécurité	3	1,7 million de dollars

Collaboration avec les réseaux d'investissement et de prêt régionaux

La banque maintient des partenariats actifs avec 42 réseaux d'investissement régional et de prêt.

Type de réseau	Nombre de réseaux	Volume total de prêt de réseau
Réseaux d'investissement régionaux	23	512 millions de dollars
Réseaux de collaboration prêts	19	387 millions de dollars

Relations avec les sociétés d'assurance et de gestion de la patrimoine

Berkshire Hills Bancorp a établi des partenariats avec 15 sociétés d'assurance et de patrimoine.

Catégorie de partenariat	Nombre d'entreprises	Revenus collaboratifs annuels
Partenariats d'assurance	8	14,6 millions de dollars
Collaborations de gestion de la patrimoine	7	22,3 millions de dollars

Berkshire Hills Bancorp, Inc. (BHLB) - Modèle d'entreprise: activités clés

Services de vente au détail et commerciaux

Au quatrième trimestre 2023, Berkshire Hills Bancorp exploite 98 succursales à service complet dans le Massachusetts, New York et le Connecticut. Les actifs totaux signalés étaient de 13,4 milliards de dollars, avec des dépôts totaux de 10,7 milliards de dollars.

Catégorie de service bancaire	Volume total (2023)
Portefeuille de prêts commerciaux	5,2 milliards de dollars
Portefeuille de prêts à la consommation	3,9 milliards de dollars
Prêts aux petites entreprises	1,6 milliard de dollars

Prêts hypothécaires et origine

Le volume des prêts hypothécaires en 2023 a totalisé 1,2 milliard de dollars, en mettant l'accent sur le financement immobilier résidentiel et commercial.

• Originations hypothécaires résidentielles: 892 millions de dollars
• Prêts hypothécaires immobiliers commerciaux: 308 millions de dollars
• Taille moyenne du prêt hypothécaire: 425 000 $

Développement de la plate-forme bancaire numérique

Les investissements en banque numérique en 2023 ont atteint 18,3 millions de dollars, avec 67% des clients utilisant activement les plateformes de banque en ligne et mobiles.

Métrique de la plate-forme numérique	Performance de 2023
Utilisateurs de la banque mobile	142,000
Utilisateurs de la banque en ligne	198,000
Volume de transaction numérique	3,4 millions par mois

Services de gestion de la richesse et de conseil financier

Le segment de la gestion de patrimoine a géré 2,7 milliards de dollars d'actifs sous gestion (AUM) en 2023.

• Clients totaux de gestion de patrimoine: 12 400
• Valeur moyenne du portefeuille des clients: 217 000 $
• Revenus de frais consultatifs: 42,6 millions de dollars

Gestion des risques et surveillance de la conformité

Les investissements en matière de conformité et de gestion des risques ont totalisé 22,5 millions de dollars en 2023, avec une équipe dédiée de 86 professionnels.

Métrique de gestion des risques	2023 données
Personnel de conformité	86 professionnels
Budget de conformité réglementaire	22,5 millions de dollars
Notes d'examen réglementaire	Toujours «satisfaisant»

Berkshire Hills Bancorp, Inc. (BHLB) - Modèle d'entreprise: Ressources clés

Réseau de succursale étendue

Au quatrième trimestre 2023, Berkshire Hills Bancorp fonctionne 136 bureaux bancaires au total à travers le Massachusetts et le Connecticut. La distribution géographique est la suivante:

État	Nombre de branches
Massachusetts	98
Connecticut	38

Infrastructure bancaire numérique

Les ressources technologiques clés comprennent:

• Plateforme de banque mobile avec 72 000 utilisateurs numériques actifs
• Système bancaire en ligne soutenant 85% des transactions clients
• Infrastructure de cybersécurité avancée avec un investissement annuel de 4,2 millions de dollars

Ressources de capital humain

Composition de la main-d'œuvre en 2023:

Catégorie des employés	Nombre total
Total des employés	1,237
Senior	87
Professionnels financiers	456

Ressources financières

Mesures de stabilité financière pour 2023:

• Actif total: 14,3 milliards de dollars
• Ratio de capital de niveau 1: 12,4%
• Total des réserves de capital: 1,8 milliard de dollars

Systèmes technologiques

Investissements en technologie bancaire en 2023:

• Coût de mise à niveau du système bancaire de base: 6,7 millions de dollars
• IA et budget d'intégration d'apprentissage automatique: 3,5 millions de dollars
• Investissement d'infrastructure en cloud computing: 2,9 millions de dollars

Berkshire Hills Bancorp, Inc. (BHLB) - Modèle d'entreprise: propositions de valeur

Expérience bancaire personnalisée pour les communautés locales

Au quatrième trimestre 2023, Berkshire Hills Bancorp dessert 142 bureaux bancaires dans le Massachusetts, le Connecticut, le Vermont et New York. La banque a déclaré 14,3 milliards de dollars d'actifs totaux et 10,8 milliards de dollars de dépôts totaux.

Empreinte géographique	Nombre de branches	Actif total
Massachusetts	68	8,2 milliards de dollars
Connecticut	35	3,9 milliards de dollars
Vermont	22	1,5 milliard de dollars
New York	17	0,7 milliard de dollars

Solutions financières complètes pour les particuliers et les entreprises

En 2023, Berkshire Hills Bancorp a fourni divers produits financiers:

• Portfolio de prêt commercial: 7,6 milliards de dollars
• Prêts hypothécaires résidentiels: 3,2 milliards de dollars
• Portfolio de prêts à la consommation: 1,5 milliard de dollars
• Services bancaires aux petites entreprises: 22 000 clients commerciaux actifs

Taux d'intérêt concurrentiels et produits bancaires flexibles

Taux d'intérêt pour les produits clés à partir de janvier 2024:

Type de produit	Taux d'intérêt	Dépôt minimum
Vérification personnelle	0.01% - 0.10%	$50
Compte d'épargne	0.15% - 0.35%	$100
Marché monétaire	0.25% - 0.50%	$1,000
Vérification des affaires	0.05% - 0.20%	$500

Plateformes de banque numérique et mobile pratique

Statistiques de la banque numérique pour 2023:

• Utilisateurs de la banque mobile: 126 000
• Transactions bancaires en ligne: 3,4 millions par mois
• Téléchargements d'applications mobiles: 58 000
• Openings de compte numérique: 22% du total de nouveaux comptes

Banque des relations avec la prise de décision locale

Prêts locaux et investissement communautaire en 2023:

Catégorie	Montant total	Nombre de transactions
Prêts commerciaux locaux	1,3 milliard de dollars	4,200
Investissements au développement communautaire	42 millions de dollars	180
Support à but non lucratif local	3,2 millions de dollars	250

Berkshire Hills Bancorp, Inc. (BHLB) - Modèle d'entreprise: relations avec les clients

Approche de service client personnalisé

Au quatrième trimestre 2023, Berkshire Hills Bancorp a rapporté 709 employés équivalents à temps plein dédiés au service client et à la gestion des relations. La banque maintient un modèle de service centré sur le client avec une note de satisfaction moyenne du client de 4,2 sur 5.

Métrique de service	Valeur
Temps de réponse moyen	2,3 heures
Représentants du service à la clientèle	142
Volume d'interaction client annuel	387 600 interactions

Gestion des relations axée sur la communauté

Berkshire Hills Bancorp dessert 74 communautés dans le Massachusetts, le Connecticut et New York avec une stratégie de gestion des relations localisée.

• Succursales de la banque communautaire: 129
• Pénétration du marché local: 68%
• Programmes d'investissement communautaire: 4,2 millions de dollars en 2023

Interaction client multicanal

Canal	Utilisateurs actifs	Pourcentage
Banque mobile	127,400	42%
Banque en ligne	156,200	51%
Visites de succursale	22,600	7%

Services de conseil financier et de consultation réguliers

En 2023, Berkshire Hills Bancorp a fourni 24 300 consultations financières individuelles avec une durée moyenne de consultation de 47 minutes.

• Clients de gestion de la patrimoine: 8 700
• Valeur moyenne du portefeuille: 612 000 $
• Sessions de planification financière: 3 200 par an

Programmes de fidélité et de rétention de la clientèle

Métrique du programme de fidélité	Valeur
Taux de rétention de la clientèle	87.3%
Membres du programme de fidélité	62,400
Valeur à vie moyenne du client	$14,200

Berkshire Hills Bancorp, Inc. (BHLB) - Modèle d'entreprise: canaux

Réseau de succursale physique

Au quatrième trimestre 2023, Berkshire Hills Bancorp exploite 129 succursales bancaires totales dans le Massachusetts, le Connecticut, le Vermont et New York.

État	Nombre de branches
Massachusetts	72
Connecticut	33
Vermont	15
New York	9

Plateforme bancaire en ligne

Les fonctionnalités de la plate-forme bancaire numérique comprennent:

• Gestion des comptes
• Transferts de fonds
• Services de paiement
• Déclarations en ligne

Application bancaire mobile

Téléchargements d'applications mobiles: 78 500 utilisateurs actifs en décembre 2023

Réseau ATM

Réseau ATM total: 187 ATM propriétaires dans toutes les régions de service

Centres d'appels de service client

Métriques du support client:

• Support client 24/7
• Temps d'attente moyen: 3,2 minutes
• Emplacements des centres d'appels: 2 centres primaires

Berkshire Hills Bancorp, Inc. (BHLB) - Modèle d'entreprise: segments de clients

Clients bancaires de détail individuels

Au quatrième trimestre 2023, Berkshire Hills Bancorp dessert environ 163 000 clients bancaires de détail individuels dans le Massachusetts, le Connecticut et New York.

Client démographique	Nombre de clients	Pourcentage
Comptes de chèques personnels	89,500	54.9%
Comptes d'épargne personnels	73,500	45.1%

Petites et moyennes entreprises

Berkshire Hills Bancorp prend en charge 12 750 clients commerciaux de petite et moyenne taille avec un portefeuille de prêts commerciaux total de 1,47 milliard de dollars au 31 décembre 2023.

• Taille moyenne des prêts commerciaux: 215 000 $
• Comptes de chèques commerciaux: 8 250
• Comptes d'épargne commerciale: 4 500

Entreprises commerciales locales

La banque dessert 2 350 clients locaux commerciaux avec un portefeuille de prêts immobiliers commerciaux de 2,93 milliards de dollars en 2023.

Secteur commercial	Nombre de clients	Valeur totale du prêt
Commerce commercial	850	892 millions de dollars
Publicité industrielle	650	1,24 milliard de dollars
Publicité de bureau	850	798 millions de dollars

Clients de gestion de la patrimoine

Berkshire Hills Bancorp gère la richesse pour 5 600 clients avec un actif total sous gestion de 1,82 milliard de dollars en décembre 2023.

• Clients à haute valeur nette (> 1 million de dollars): 1 250
• Clients de gestion de patrimoine de niveau intermédiaire: 3 850
• Valeur moyenne du portefeuille des clients: 325 000 $

Clients bancaires de la communauté régionale

La banque exploite 129 succursales à travers le Massachusetts, le Connecticut et New York, desservant environ 38 500 clients bancaires dans la communauté régionale.

État	Nombre de branches	Clients bancaires communautaires
Massachusetts	82	24,300
Connecticut	27	8,200
New York	20	6,000

Berkshire Hills Bancorp, Inc. (BHLB) - Modèle d'entreprise: Structure des coûts

Dépenses de fonctionnement de la succursale

En ce qui concerne le rapport annuel de 2023, Berkshire Hills Bancorp a déclaré des dépenses totales d'opération de succursale de 98,4 millions de dollars.

Catégorie de dépenses	Montant ($)
Frais d'occupation	37,600,000
Services publics	12,300,000
Entretien	8,500,000
Taxes foncières	6,200,000

Maintenance de la technologie et des infrastructures numériques

La banque a investi 24,7 millions de dollars dans les infrastructures technologiques en 2023.

• Coût d'infrastructure informatique: 14,2 millions de dollars
• Investissements en cybersécurité: 6,5 millions de dollars
• Développement de la plate-forme numérique: 4 millions de dollars

Salaires et avantages sociaux des employés

La rémunération totale des employés pour 2023 était de 187,6 millions de dollars.

Composant de compensation	Montant ($)
Salaires de base	132,500,000
Bonus de performance	28,600,000
Avantages sociaux	26,500,000

Coûts de conformité réglementaire

Les dépenses de conformité ont totalisé 16,3 millions de dollars en 2023.

• Représentation réglementaire: 5,8 millions de dollars
• Personnel juridique et de conformité: 7,2 millions de dollars
• Technologie de conformité: 3,3 millions de dollars

Frais de marketing et d'acquisition des clients

Les dépenses de marketing pour 2023 étaient de 11,2 millions de dollars.

Canal de marketing	Montant ($)
Marketing numérique	4,700,000
Publicité traditionnelle	3,900,000
Programmes d'acquisition de clients	2,600,000

Berkshire Hills Bancorp, Inc. (BHLB) - Modèle d'entreprise: Strots de revenus

Revenu des intérêts des prêts et hypothèques

Au quatrième trimestre 2023, Berkshire Hills Bancorp a déclaré un revenu net d'intérêts de 163,8 millions de dollars. La répartition du portefeuille de prêts comprend:

Catégorie de prêt	Solde total	Pourcentage
Immobilier commercial	4,2 milliards de dollars	42%
Hypothèques résidentielles	2,8 milliards de dollars	28%
Commercial & Prêts industriels	2,5 milliards de dollars	25%
Prêts à la consommation	0,5 milliard de dollars	5%

Frais de service bancaire

Les revenus des frais de service pour 2023 ont totalisé 45,3 millions de dollars, avec la structure des frais suivants:

• Frais de maintenance du compte: 12,6 millions de dollars
• Frais de transaction: 18,7 millions de dollars
• Frais de découvert: 8,2 millions de dollars
• Autres services bancaires: 5,8 millions de dollars

Frais de gestion de la patrimoine et des services de consultation

Les revenus de gestion de la patrimoine pour 2023 sont atteints 37,5 millions de dollars, avec des segments clés, notamment:

Catégorie de service	Revenu
Planification financière	14,2 millions de dollars
Avis d'investissement	16,8 millions de dollars
Services de confiance	6,5 millions de dollars

Commissions de produits d'investissement

Les revenus de la Commission des produits d'investissement pour 2023 étaient 22,1 millions de dollars, distribué à travers:

• Commissions de fonds communs de placement: 8,7 millions de dollars
• Commissions de produits de retraite: 6,9 millions de dollars
• Commissions du service de courtage: 6,5 millions de dollars

Frais de transaction bancaire numérique

Les frais de transaction bancaire numérique totalisent 15,6 millions de dollars en 2023, avec panne comme suit:

Service numérique	Frais de transaction
Transactions bancaires mobiles	7,3 millions de dollars
Payage des factures en ligne	4,2 millions de dollars
Transferts de fonds électroniques	4,1 millions de dollars

Berkshire Hills Bancorp, Inc. (BHLB) - Canvas Business Model: Value Propositions

You are looking at the core value a customer receives from Berkshire Hills Bancorp, Inc. (BHLB) following its merger of equals, which closed effective September 1, 2025, creating Beacon Financial Corporation. The value proposition centers on scale, deep community focus, and operational improvement.

The primary offering is a full suite of tailored commercial, retail, and wealth management solutions. Before the merger, Berkshire Bank already offered these through its established divisions, which now benefit from increased scale and resources:

• Commercial Banking
• Retail Banking
• Consumer Lending
• Private Banking and Wealth Management

This structure supports a relationship-driven, community-focused banking model. The stated purpose is to empower the financial potential of individuals, families, businesses, and organizations by making banking available where, when, and how it's needed. This commitment is grounded in a history of serving clients and communities for over 175 years.

A key component of the value proposition is the stability and guidance from a combined $24 billion regional franchise. This new scale, achieved through the merger, positions the entity as a premier Northeast financial institution. This scale is supported by a network of more than 145 branch offices across five states, offering greater lending capacity and broader service offerings.

Shareholder value is directly tied to operational improvements, such as the improved efficiency ratio of 56.7% (Q2 2025 operating). This figure represents the best quarterly result since 2019, showing a clear operational benefit derived from the combination, improving from the prior quarter's ratio of 59.5%.

Here's a quick look at the scale and efficiency metrics driving this value:

Metric	Berkshire (Pre-Merger, ~Q1 2025 Context)	Combined Franchise (Pro Forma/Late 2025 Context)
Total Assets	$12.0 billion	Approximately $24 billion
Branch Offices	83	More than 145
Efficiency Ratio (Operating)	59.5% (Q1 2025)	56.7% (Q2 2025)
Total Loans (Q2 2025)	$9.5 billion	Implied growth from combined entity

Finally, the bank leverages its 'Socially Responsible Community Bank' positioning as a market differentiator. This is operationalized through a focus on strengthening communities via four key areas:

• Fueling small businesses
• Community financing and philanthropy
• Financial access and empowerment
• Environmental sustainability

The commitment to purpose and performance is intended to create an ecosystem of positive impact while yielding financial returns. This socially responsible vision is something management believes will continue to set the Berkshire brand apart in the market.

Berkshire Hills Bancorp, Inc. (BHLB) - Canvas Business Model: Customer Relationships

For Berkshire Hills Bancorp, Inc., customer relationships are fundamentally built on a dual approach: deep, personalized service for core clients and streamlined digital access for convenience. This strategy is evident in how the bank structures its client engagement across its subsidiary, Berkshire Bank.

Dedicated MyBanker program for personalized service

While specific participation rates for the Dedicated MyBanker program aren't public, the bank's overall identity is rooted in being a relationship-driven institution. This personalized service model is a core differentiator against larger national banks. The commitment to community and client empowerment is also reflected in broader initiatives; for example, the Community Comeback program impacted more than 800,000 individuals through financial wellness programming. This suggests a heavy investment in direct, high-value customer interaction and education.

High-touch, relationship-driven engagement through branch staff

The high-touch model is supported by a physical footprint designed for local engagement. As of Q2 2025, Berkshire Bank operated 83 financial centers across New England and New York, serving clients of the bank holding company, Berkshire Hills Bancorp, Inc. The focus remains on delivering industry-leading financial expertise through its Commercial Banking, Retail Banking, Private Banking, and Wealth Management divisions. This structure ensures that relationship managers and branch staff are equipped to handle tailored banking solutions for personal, commercial, non-profit, and municipal customers.

Digital self-service tools via mobile and online platforms

The relationship model is actively being modernized through digital adoption. The bank's new digital deposit initiative has shown significant traction, crossing $100 million in program-to-date deposits by Q2 2025, up from approximately $75 million in Q1 2025. Furthermore, the success of this digital push is measurable in new client acquisition; roughly 1 out of 5 new client relationships were originating through digital channels as of Q1 2025. This shows a clear shift in how new relationships start, even within a relationship-focused bank.

You're looking at a bank successfully balancing its legacy service model with modern acquisition channels.

Leveraging CRM functionality for targeted customer outreach

The integration of digital data and relationship management is key to targeted outreach. The success in digital deposit growth and new client acquisition suggests effective use of underlying systems to identify and nurture prospects. While specific CRM metrics are proprietary, the operational efficiency gains, such as the Q2 2025 efficiency ratio of 56.7%, imply streamlined processes that help relationship managers focus on the right clients with the right offers, rather than administrative overhead.

Here are some key figures that define the relationship landscape as of mid-2025:

Metric	Value	Period/Context
Total Assets (Subsidiary)	$12.3 billion	Q2 2025
Financial Centers (Subsidiary)	83	Q2 2025
New Client Relationships via Digital Channels	1 out of 5	Q1 2025
Digital Deposit Initiative Program-to-Date Deposits	Over $100 million	Q2 2025
Individuals Impacted by Financial Wellness Programming	More than 800,000	Program Conclusion (2021-2025)
Projected Branch Offices (Post-Merger)	Over 145	Post-Merger of Equals (2H 2025 Close)

The bank's relationship strategy is supported by several key operational focuses:

• Lending more than $3.5 billion to invest in low- to moderate-income neighborhoods.
• Achieving an operating efficiency ratio of 59.5% in Q1 2025, improving to 56.7% in Q2 2025.
• Maintaining strong capital with a CET1 Ratio of 13.3% (Q1 2025).
• Focusing on deposit relationships across business lines.

Finance: draft the integration plan's customer communication timeline by next Wednesday.

Berkshire Hills Bancorp, Inc. (BHLB) - Canvas Business Model: Channels

You're looking at how Berkshire Hills Bancorp, Inc. connects its value proposition to its customers right at the cusp of a major structural change. The channel strategy for Berkshire Hills Bancorp, Inc. as of late 2025 is a blend of established physical presence and growing digital capability, all set to be significantly scaled by the merger with Brookline Bancorp, Inc.

Physical branch network across New England and New York

The core physical channel for Berkshire Hills Bancorp, Inc. is its network of financial centers, which, as of the Q2 2025 reporting period, stood at 83 locations across New England and New York. This network is the bedrock for relationship banking, especially for commercial and private clients. This physical footprint is about to change dramatically, though.

The announced merger of equals with Brookline Bancorp, Inc., expected to close on September 1, 2025, immediately redefines this channel. The combined entity, Beacon Financial Corporation, is projected to serve the Northeast with over 145 branch offices. This represents a significant physical expansion of the distribution network.

Here's a quick look at the scale shift:

Metric	Berkshire Hills Bancorp, Inc. (Pre-Merger, Mid-2025)	Beacon Financial Corporation (Projected Post-Merger, Late 2025)
Total Assets	$12.0 billion	$24 billion
Financial Centers/Branches	83	Over 145
Primary Geographic Footprint	New England and New York	Northeast Region

The strategic move in 2024 to sell 10 upstate and Eastern New York branches, reducing the footprint from 96 to 86 locations, was an optimization move that concentrates focus before this larger consolidation. Anyway, the immediate channel reality for a BHLB customer in late 2025 is still operating within the 83-branch structure until the full integration in Q1 2026.

Digital channels for account opening and customer journeys

Berkshire Hills Bancorp, Inc. actively pushes clients toward digital self-service for efficiency. The bank specifically highlighted progress on its digital deposit program growth as a key strategic initiative supporting Q2 2025 performance. This signals a clear channel preference for new customer acquisition and routine transaction processing.

The digital channel is critical for streamlining journeys:

• Account opening processes are digitized to reduce friction.
• Routine transactions are migrated away from the teller line.
• Digital platforms support the full suite of retail and commercial services.

Commercial and Private Banking relationship managers

For higher-value services, the relationship manager remains the primary channel interface. Berkshire Hills Bancorp, Inc. has been focused on strengthening this human capital channel, opportunistically recruiting executives and front-line commercial relationship talent with an emphasis on deposit, private banking, and wealth management professionals. This shows where the high-touch sales effort is directed.

The depth of this channel is defined by the complexity of the client portfolios they manage. For instance, a Commercial Relationship Manager II role is structured to manage a portfolio of commercial customers with:

• Annual revenues typically ranging from $10MM to over $200MM.
• Borrowing needs of $3MM or more.

This segment relies on the manager acting as a trusted advisor, connecting the client to the bank's full suite of solutions across Commercial Banking, Private Banking, and Wealth Management divisions.

Mobile banking application and online portal

The mobile banking application and the online portal serve as the always-on digital storefront and service center. While specific active user counts aren't public, the bank's focus on digital deposit growth implies high engagement with these platforms. These portals are where clients manage their accounts, initiate transfers, and access statements.

For investor relations, which is a key channel for stakeholders, the company directs participants to ir.berkshirebank.com for live webcasts and replay access for earnings calls, such as the one for Q2 2025 on July 24, 2025. This demonstrates the portal's role as the official, verifiable source of corporate information. If onboarding takes 14+ days, churn risk rises, so the speed of the digital journey through these portals is defintely a key performance indicator for the bank.

Finance: draft 13-week cash view by Friday.

Berkshire Hills Bancorp, Inc. (BHLB) - Canvas Business Model: Customer Segments

Berkshire Hills Bancorp, Inc. serves a diverse client base across its operational footprint in the New England and New York region. The bank structures its client focus across four primary categories, supported by its various divisions.

Consumer clients in New England and New York region

• The Retail Banking division targets this segment with tailored banking solutions.
• Total end of period deposits were reported at $9.9 billion as of Q1 2025.
• The digital deposits offering showed momentum, crossing $100 million program-to-date as of Q2 2025.
• Average deposits increased by 6% year-over-year as of Q2 2025.

Small Business and Middle Market commercial clients

• Commercial Banking provides services to these clients, with a focus on commercial lending.
• The merger with Brookline Bancorp was noted to combine Berkshire's funding base with Brookline's commercial lending focus in metro markets as of August 2025.
• Broad-based loan growth was evident in Q2 2025, with specific mention of the Commercial and Industrial (C&I) segment.
• Total loans were $9.4 billion at the end of Q1 2025.

High-net-worth individuals for Private Banking and Wealth Management

• The Private Banking and Wealth Management divisions are dedicated to serving this group.
• Berkshire Hills Bancorp, Inc. provides wealth management products as part of its full suite of offerings.

Institutional and municipal depositors

• This segment contributes to the overall funding base through deposits.
• In Q3 2025, the bank saw combined customer deposits increase by $89 million.
• However, in Q3 2025, broker deposits declined by $249 million, and payroll deposits declined by $186 million.

Here's a quick look at the overall balance sheet context as of mid-2025, which frames the scale of these customer relationships:

Metric	Amount (as of June 2025)	Source Context
Total Assets	$12.03 Billion USD	Balance sheet total
Net Assets	$1.22 Billion USD	Balance sheet total
Total Loans (Q1 2025 EoP)	$9.4 billion	Loan portfolio size
Total Deposits (Q1 2025 EoP)	$9.9 billion	Deposit base size
Loan-to-Deposit Ratio (Q3 2025)	96.5%	Funding utilization

To be fair, the Q3 2025 deposit changes suggest some volatility in non-retail funding sources, which is something you'll want to track closely as the integration progresses. The allowance for credit losses stood at $254 million in Q3 2025, with $77 million in specific reserves set aside against approximately $380 million of loans.

Berkshire Hills Bancorp, Inc. (BHLB) - Canvas Business Model: Cost Structure

The Cost Structure for Berkshire Hills Bancorp, Inc. (BHLB) is heavily influenced by funding costs, personnel, and the physical footprint, all while integrating a major acquisition.

Significant interest expense on deposits and borrowings is a primary driver. While the absolute interest expense is embedded within the Net Interest Income calculation, the cost of funding showed improvement in Q2 2025. The cost of deposits decreased to 2.15%, and the overall cost of funds decreased to 2.29% in the second quarter of 2025. Net Interest Income (FTE) for Q2 2025 was reported at $93.8 million. Management noted a benefit from lower reliance on Federal Home Loan Bank (FHLB) borrowing.

Personnel and compensation expenses are noted to be seasonally higher at certain times of the year; for instance, they were seasonally higher in Q1 2025. While the specific Q2 2025 dollar amount for compensation is not explicitly broken out, the overall operating non-interest expense reduction was described as broad based.

The cost associated with the physical network, occupancy and equipment costs, is a fixed component of the structure. As of August 2025, Berkshire Bank operated 83 financial centers in New England and New York. This figure is pre-full integration of the merger, which was expected to close in the third quarter of 2025.

Non-interest operating expenses, which reflect ongoing cost control efforts, were $66.7 million in Q2 2025. This represented a sequential decrease of $1.3 million (or 2%) and a year-over-year decrease of $4.7 million (or 7%).

Merger-related non-operating expenses were present in Q2 2025, totaling $1.5 million, primarily related to the pending integration with Brookline Bancorp. The expected benefit from this integration is a pro forma cost save target set at 12.6%.

Here is a summary of the key cost-related figures from Q2 2025:

Cost Component	Amount / Metric	Period / Context
Operating Non-Interest Expense (Total)	$66.7 million	Q2 2025
Merger-Related Non-Operating Expense	$1.5 million	Q2 2025
Cost of Deposits	2.15%	Q2 2025
Cost of Funds	2.29%	Q2 2025
Net Interest Income (FTE)	$93.8 million	Q2 2025
Pro Forma Cost Save Target	12.6%	Post-Merger Estimate
Branch Network Size	83 financial centers	August 2025 (Pre-full integration)

You should note the following qualitative cost drivers:

• Personnel and compensation expenses are subject to seasonally higher pressures.
• The 83 branch network is expected to be rationalized post-merger to achieve the 12.6% cost synergy goal.
• The decrease in the cost of funds is a direct result of deposit growth initiatives, which helps lower overall funding costs.

Berkshire Hills Bancorp, Inc. (BHLB) - Canvas Business Model: Revenue Streams

The revenue streams for Berkshire Hills Bancorp, Inc. are fundamentally built upon traditional banking activities, heavily weighted toward interest income, supplemented by various fee-based services.

Net Interest Income (NII) remains the primary engine. For the first quarter of 2025, Berkshire Hills Bancorp, Inc. reported Net Interest Income of $89.8 million. By the second quarter of 2025, this figure had grown to $91.9 million (non-FTE).

Loan interest income is directly tied to the size and yield of the loan portfolio. As of Q2 2025, the average total loan portfolio stood at $9.5 billion. The loan yield for Q2 2025 was reported at 5.82%. Period-end loans for Q2 2025 were $9.499 billion.

Non-interest income provides diversification, though it can be more variable. Total operating non-interest income for Q2 2025 was $21.8 million.

The components of this non-interest income are detailed below, showing the reliance on service fees and other sources:

Revenue Component	Q2 2025 Amount	Context/Driver
Operating Non-Interest Income	$21.8 million	Total non-interest revenue for the quarter
Loan-Related Fees	Increased linked quarter	Driven by loan servicing and BOLI gains
SBA Gains	Moderated from prior quarters	Expected to normalize near $2.9 million (Q1 2025 context)
BOLI Gains	Approximately $800,000 above normal	Identified as nonrecurring in Q2 2025
Wealth Management Fees	Not explicitly itemized	Part of the overall Non-Interest Income stream

Deposit-related and loan-related service fees contribute to the overall non-interest income. You can see the specific drivers impacting this revenue line:

• Loan-related fees increased in Q2 2025 due to higher loan servicing fees.
• The bank saw a sequential increase in operating revenue for six consecutive quarters, growing 8% over that period, including a 3% growth linked quarter (Q2 2025 over Q1 2025).
• The efficiency ratio improved to 56.7% in Q2 2025, showing better cost control relative to revenue generation.
• The digital deposit initiative has delivered over $100 million in new deposits since its inception earlier in 2025.

Finance: draft the Q3 2025 revenue projection based on Q2 NIM of 3.27% and expected merger close in September by next Tuesday.