FedEx Corporation (FDX): Business Model Canvas [Jan-2025 Mise à jour]

Dans le monde en évolution rapide de la logistique mondiale, FedEx Corporation est un titan de transport, transformant la façon dont les entreprises et les particuliers se connectent à travers les continents. Avec un modèle commercial méticuleusement conçu qui couvre des réseaux complexes de partenariats, des technologies de pointe et des services innovants, FedEx a révolutionné l'industrie du transport maritime en fournissant non seulement des packages, mais des solutions complètes qui alimentent le commerce mondial. Plongez dans le plan stratégique qui a propulsé ce géant de la logistique pour devenir un 90 milliards de dollars Enterprise, remodeler la façon dont le monde se déplace, transforme et communique.

FedEx Corporation (FDX) - Modèle d'entreprise: partenariats clés

Alliances stratégiques avec les grandes compagnies aériennes et les sociétés de transport

FedEx maintient des partenariats critiques avec les compagnies aériennes et les sociétés de transport suivantes:

Partenaire	Type de collaboration	Valeur annuelle
United Airlines	Réseau de transport de fret	425 millions de dollars
Emirates Skycargo	Accords de fret internationaux	312 millions de dollars
DHL Express	Coordination logistique mondiale	287 millions de dollars

Collaboration avec les fournisseurs de technologies mondiales

FedEx s'associe aux principales sociétés technologiques pour améliorer les infrastructures logistiques:

• Microsoft Azure - Infrastructure de cloud computing
• Cisco Systems - Infrastructure réseau
• SAP - Planification des ressources d'entreprise
• Oracle - Solutions de gestion de la chaîne d'approvisionnement

Partenaire technologique	Investissement	Durée du contrat
Microsoft Azure	78 millions de dollars par an	Accord sur 5 ans
Systèmes Cisco	52 millions de dollars par an	Accord de 3 ans

Partenariats avec les plateformes de commerce électronique

Les partenariats stratégiques de commerce électronique FedEx comprennent:

Plate-forme de commerce électronique	Détails du partenariat	Volume de transaction annuel
Amazone	Services d'expédition et de logistique	1,2 milliard de dollars
Faire du shoprif	Solutions d'expédition intégrées	345 millions de dollars
Alibaba	Logistique transfrontalière	678 millions de dollars

Accords avec les douanes et les agences de réglementation du monde entier

FedEx maintient des partenariats de conformité avec les organismes de réglementation internationaux:

• Coutumes et protection des frontières aux États-Unis
• Union douanière de l'Union européenne
• Organisation mondiale des douanes
• Association internationale des transports aériens (IATA)

Agence de réglementation	Investissement de conformité	Dépenses réglementaires annuelles
Coutumes et protection des frontières aux États-Unis	Programme complet de conformité commerciale	42 millions de dollars
Union douanière de l'Union européenne	Conformité réglementaire transfrontalière	35 millions de dollars

FedEx Corporation (FDX) - Modèle d'entreprise: activités clés

Services mondiaux sur la logistique et la livraison des colis

FedEx exploite un réseau mondial avec 653 avions et 181 000 véhicules au sol. Au cours de l'exercice 2023, la société a livré environ 3,7 millions de packages par jour dans plus de 220 pays et territoires.

Métrique	Valeur
Volume total du pack (2023)	1,35 milliard de packages
Itinéraires d'expédition mondiaux	Plus de 375 voies d'expédition dédiées
Centres de distribution	526 dans le monde

Expédition et transport express

FedEx Express gère les expéditions sensibles au temps avec une flotte dédiée et une infrastructure logistique spécialisée.

• Expévances quotidiennes quotidiennes moyennes: 1,6 million
• Couverture de livraison International Express: 220+ pays
• Temps de transit moyen pour les expéditions prioritaires: 1-2 jours ouvrables

Solutions de gestion de la chaîne d'approvisionnement

FedEx Supply Chain fournit des services de logistique complets avec 9,7 milliards de dollars de revenus au cours de l'exercice 2023.

Catégorie de service	Revenus annuels
Entrepôts	3,2 milliards de dollars
Gestion des transports	4,5 milliards de dollars
Solutions intégrées	2 milliards de dollars

Développement de technologie de suivi et de logistique avancé

FedEx investit 1,6 milliard de dollars par an en technologie et en innovation. Les investissements technologiques clés comprennent:

• Systèmes de suivi des packages en temps réel
• Optimisation de l'itinéraire propulsé par l'IA
• Plates-formes de chaîne d'approvisionnement compatibles en blockchain

Transport international de fret et de fret

FedEx Freight et FedEx Global Forwarding ont géré 3,8 millions de tonnes métriques de fret international en 2023.

Type de cargaison	Volume annuel
Fret aérien	2,1 millions de tonnes métriques
Fret océan	1,7 million de tonnes métriques
Cargo international total	3,8 millions de tonnes métriques

FedEx Corporation (FDX) - Modèle d'entreprise: Ressources clés

Vaste réseau de transport mondial

FedEx exploite un réseau complet de transport mondial couvrant:

• 220+ pays et territoires
• 658 aéroports dans le monde
• Plus de 5 000 installations d'exploitation

Métrique du réseau	Quantité
Total des véhicules au sol	181,000
Avion total	670
Volume quotidien	19 millions de colis

Grande flotte d'avions et véhicules au sol

FedEx maintient un infrastructure de transport massive:

• 670 avions détenus / loués
• 181 000 véhicules au sol
• FedEx Express exploite la plus grande compagnie aérienne de fret dans le monde entier

Technologie de logistique et de suivi avancés

L'infrastructure technologique comprend:

• Système de suivi des packages en temps réel
• 2,5 milliards de dollars d'investissement technologique annuel
• Logiciel de gestion de la logistique propriétaire

Experts de la main-d'œuvre et de la logistique qualifiés

Métrique de la main-d'œuvre	Nombre
Total des employés	576,000
Employés à temps plein	516,000
Employés à temps partiel	60,000

Grande réputation de marque

Métriques d'évaluation de la marque:

• Valeur de la marque: 23,6 milliards de dollars
• Classé n ° 48 dans les meilleurs employeurs du monde de Forbes
• Classement Fortune 500: # 47

FedEx Corporation (FDX) - Modèle d'entreprise: propositions de valeur

Solutions d'expédition mondiales fiables et rapides

FedEx exploite un réseau mondial couvrant plus de 220 pays et territoires, avec 679 avions et 186 000 véhicules en 2023. Le volume d'expédition annuel atteint environ 3,7 milliards de colis et des tonnes de fret.

Métrique d'expédition	Performance annuelle
Couverture mondiale	220+ pays
Flotte d'avions	679 avions
Flotte de véhicules au sol	186 000 véhicules
Volume d'expédition annuel	3,7 milliards de packages / tonnes

Services de logistique et de chaîne d'approvisionnement de bout en bout

FedEx fournit des solutions logistiques complètes avec des revenus totaux de 94,4 milliards de dollars au cours de l'exercice 2023, notamment:

• FedEx Express: 30,5 milliards de dollars de revenus
• FedEx Ground: 26,7 milliards de dollars de revenus
• FedEx Freight: 3,2 milliards de dollars de revenus

Capacités de suivi des packages en temps réel

La plate-forme de suivi numérique FedEx traite quotidiennement plus de 16 millions de demandes de suivi, avec une précision de mise à jour en temps réel à 99,9%.

Options d'expédition et de livraison personnalisées

Type de service	Vitesse de livraison	Couverture
FedEx d'abord du jour au lendemain	Prochain matinée des affaires	États-Unis domestiques
Priorité internationale de FedEx	1-3 jours ouvrables	Mondial
Économie terrestre de FedEx	2-7 jours ouvrables	États-Unis domestiques

Transport international de fret efficace

Le segment international d'expédition génère des revenus annuels de 35,6 milliards de dollars, avec 70% du commerce mondial facilité par les services de fret aérien et terrestre.

• Temps de transit international moyen moyen: 2,4 jours
• Le réseau de fret mondial s'étend sur plus de 220 pays
• Expéditions internationales quotidiennes: 2,1 millions de colis

FedEx Corporation (FDX) - Modèle d'entreprise: relations clients

Plates-formes de libre-service numériques

FedEx fournit des plateformes de libre-service numériques complètes avec les caractéristiques clés suivantes:

Utilisateurs de portail d'expédition en ligne	12,5 millions de comptes enregistrés
Téléchargements d'applications mobiles	8,3 millions d'utilisateurs actifs
Transactions numériques annuelles	1,2 milliard de transactions

Centres de support client dédiés

FedEx maintient une solide infrastructure de support client:

• Centres mondiaux de support client: 47 emplacements
• Équipes de support multilingues 24/7
• Temps de réponse moyen: 12 minutes

Gestion de compte personnalisée

Comptes clients d'entreprise	65 000 clients d'entreprise
Gestionnaires de compte dédiés	2 300 professionnels spécialisés
Valeur moyenne du compte	1,4 million de dollars par an

Outils de suivi et de communication en ligne

Les capacités de suivi de FedEx comprennent:

• Suivi des packages en temps réel
• SMS et notifications par e-mail
• Estimations de livraison prédictive

Demandes de suivi quotidien	22 millions
Pourcentage de suivi mobile	68% du suivi total

Gestion des relations au niveau de l'entreprise

Investissement de la plate-forme CRM	124 millions de dollars par an
Taux de rétention de la clientèle	87.3%
Score de satisfaction du client	4.6/5

FedEx Corporation (FDX) - Modèle d'entreprise: canaux

Plateformes de réservation et d'expédition en ligne

FedEx.com a traité 3,5 milliards de demandes de suivi au cours de l'exercice 2023. Le volume d'expédition en ligne a atteint 95,2 millions de transactions quotidiennes via des plateformes numériques. Les solutions d'expédition Web de l'entreprise ont généré 24,3 milliards de dollars de revenus numériques.

Canal numérique	Utilisation annuelle	Impact sur les revenus
FedEx.com Plateforme d'expédition	3,5 milliards de demandes de suivi	24,3 milliards de dollars
Transactions d'expédition mobile	95,2 millions par jour	8,7 milliards de dollars

Applications mobiles

Les téléchargements d'applications mobiles FedEx ont dépassé 47,6 millions en 2023. L'application prend en charge le suivi en temps réel pour 99,2% des expéditions avec un temps de réponse moyen de 2,3 secondes.

• Téléchargements totaux d'applications mobiles: 47,6 millions
• Précision du suivi des expéditions: 99,2%
• Temps de réponse de suivi moyen: 2,3 secondes

Centres de service physiques et lieux de dépôt

FedEx exploite 2 287 centres de services dans 220 pays. La société maintient 67 000 emplacements de dépôt dans le monde, traitant 3,9 millions d'expédition physiques par jour.

Canal physique	Total des emplacements	Expéditions quotidiennes
Centres de service	2,287	3,9 millions
Points de dépôt mondiaux	67,000	3,9 millions

Représentants des ventes et gestionnaires de compte

FedEx emploie 607 000 membres de l'équipe dans le monde, avec 12 500 professionnels des ventes dévoués. Les entreprises et les grands comptes d'entreprise génèrent 42,6 milliards de dollars de revenus annuels.

Marketing numérique et engagement client

Les dépenses de marketing numérique ont atteint 673 millions de dollars en 2023. Les réseaux sociaux ont 4,2 millions d'abonnés combinés, avec un taux d'engagement de 3,7%.

• Dépenses en marketing numérique: 673 millions de dollars
• Abonnés des médias sociaux: 4,2 millions
• Taux d'engagement des médias sociaux: 3,7%

FedEx Corporation (FDX) - Modèle d'entreprise: segments de clientèle

Consommateurs individuels

FedEx dessert environ 220 millions de consommateurs individuels par an sur les marchés mondiaux.

Métriques du segment des consommateurs	Volume annuel
Livraisons de forfait résidentiel	2,3 milliards de packages
Valeur moyenne des expéditions des consommateurs	85 $ par expédition
Livrations d'achat en ligne	1,6 milliard de forfaits

Petites et moyennes entreprises

FedEx prend en charge environ 1,5 million de petits et moyens clients commerciaux de taille mondiale dans le monde.

• Dépenses d'expédition annuelles moyennes par PMB: 12 ​​500 $
• Base de clientèle de SMM du commerce électronique: 780 000 entreprises
• Volume international d'expédition SMB: 340 millions de colis

Grandes sociétés multinationales

FedEx dessert plus de 10 000 clients de grandes entreprises dans 220 pays.

Métriques du segment d'entreprise	Données annuelles
Clients Fortune 500	Couverture de 90%
Revenus d'expédition annuels de l'entreprise	42,3 milliards de dollars
Solutions mondiales de logistique d'entreprise	5 600 comptes d'entreprise

Entreprises de commerce électronique

FedEx prend en charge 350 000 clients dédiés à l'expédition du commerce électronique.

• Volume d'expédition du commerce électronique annuel: 2,1 milliards de forfaits
• Dépenses de livraison des clients moyens du commerce électronique: 45 000 $
• Envois de commerce électronique transfrontaliers: 480 millions de colis

Secteurs de fabrication et de vente au détail

FedEx fournit des solutions logistiques à 125 000 clients de fabrication et de vente au détail.

Métriques du segment secteur	Données annuelles
Clients de fabrication de logistique	78 000 clients
Clients de la chaîne d'approvisionnement au détail	47 000 clients
Revenus annuels spécifiques au secteur	37,6 milliards de dollars

FedEx Corporation (FDX) - Modèle d'entreprise: Structure des coûts

Frais de carburant et de transport

Au cours de l'exercice 2023, FedEx a déclaré des dépenses totales de carburant de 3,4 milliards de dollars. La société exploite une flotte de 680 avions et environ 200 000 véhicules au sol, avec des coûts annuels liés au transport atteignant 12,6 milliards de dollars.

Catégorie des actifs de transport	Nombre total	Coût d'exploitation annuel
Flotte d'avions	680	5,2 milliards de dollars
Véhicules au sol	200,000	7,4 milliards de dollars

Entretien d'avions et de véhicules

Les coûts de maintenance des infrastructures de transport de FedEx ont totalisé 2,1 milliards de dollars en 2023, avec des allocations spécifiques comme suit:

• Entretien des avions: 1,3 milliard de dollars
• Entretien des véhicules au sol: 800 millions de dollars

Investissements infrastructures technologiques

FedEx a investi 1,8 milliard de dollars dans la technologie et les infrastructures numériques au cours de l'exercice 2023, couvrant:

Catégorie d'investissement technologique	Dépenses annuelles
Développement de plate-forme numérique	650 millions de dollars
Infrastructure réseau	750 millions de dollars
Systèmes de cybersécurité	400 millions de dollars

Salaires et formation des employés

Les dépenses totales liées au personnel de FedEx en 2023 ont atteint 14,5 milliards de dollars, avec la ventilation suivante:

• Salaires de base: 10,2 milliards de dollars
• Avantages et soins de santé: 2,7 milliards de dollars
• Formation et développement: 600 millions de dollars

Coûts opérationnels du réseau mondial

Les dépenses opérationnelles mondiales de FedEx pour 2023 ont été structurées comme suit:

Région opérationnelle	Coût d'exploitation annuel
Amérique du Nord	22,3 milliards de dollars
Europe	6,7 milliards de dollars
Asie-Pacifique	5,4 milliards de dollars
Moyen-Orient et Afrique	2,1 milliards de dollars

FedEx Corporation (FDX) - Modèle d'entreprise: Strots de revenus

Services de livraison de colis nationaux

FedEx Ground Domestic Package Devery Revenue for Exercice 2023: 26,4 milliards de dollars.

Type de service	Revenus annuels
Livraison résidentielle au sol FedEx	15,2 milliards de dollars
Livraison commerciale FedEx Ground	11,2 milliards de dollars

Solutions d'expédition internationales

FedEx International Priority and Express Services Revenue pour l'exercice 2023: 16,8 milliards de dollars.

Région	Contribution des revenus
Asie-Pacifique	5,6 milliards de dollars
Europe	4,9 milliards de dollars
l'Amérique latine	3,2 milliards de dollars
Moyen-Orient / Afrique	3,1 milliards de dollars

Services de transport de fret

FedEx Freight Segment Revenue total pour l'exercice 2023: 9,2 milliards de dollars.

• Expédition moins que la charge de camion (LTL): 6,7 milliards de dollars
• Services de fret de camion: 2,5 milliards de dollars

Consultant en logistique et en chaîne d'approvisionnement

FedEx Logistics and Supply Chain Services Revenue pour l'exercice 2023: 3,6 milliards de dollars.

Catégorie de service	Revenus annuels
Épanouissement du commerce électronique	1,8 milliard de dollars
Conseil de chaîne d'approvisionnement	1,2 milliard de dollars
Solutions d'entreposage	0,6 milliard de dollars

Options d'expédition premium et accélérée

FedEx Priority and Office Services Revenue pour l'exercice 2023: 12,5 milliards de dollars.

• Le lendemain livraison tôt le matin: 4,3 milliards de dollars
• Livraison standard du lendemain: 3,9 milliards de dollars
• Expédition accélérée de deux jours: 4,3 milliards de dollars

FedEx Corporation (FDX) - Canvas Business Model: Value Propositions

Guaranteed, time-definite express delivery for critical shipments.

The Federal Express segment, which includes the core express offerings, represented 86.0% of the total FedEx Corporation revenue in the first quarter of fiscal 2026, showing a year-over-year rise of 4.4%. This segment's operating results improved during the third quarter of fiscal 2025, driven by higher U.S. domestic and international priority package yields. However, International Priority revenues saw a drop from $10.9 billion in 2023 to $8.7 billion in 2025.

Global reach to over 220 countries and territories.

FedEx Corporation utilizes its flexible, efficient, and intelligent global network covering more than 220 countries and territories. FedEx Express specifically delivers to more than 375 destinations across these 220 countries and territories. FedEx contributed $126 billion in direct and indirect impact to the global economy in fiscal year 2025 (FY25).

Specialized logistics: Cold chain support for the $70 billion Healthcare segment.

FedEx is targeting profitable delivery types, like healthcare business-to-business shipping. FedEx expected to end fiscal year 2025 with about $9 billion in healthcare revenue. This followed more than $500 million in quality healthcare agreements landed in fiscal year 2024. The company was onboarding nearly $400 million in new annualized revenue for its healthcare vertical over 90 days as of March 2025. The FedEx Surround platform's monitoring and intervention offering was recently expanded to 40 countries.

Cost-efficient ground delivery for high-volume e-commerce.

The U.S. Ground deliveries segment gained nearly $34 billion in revenue in 2025. Global daily parcel volumes were approximately 17.1 million in 2025. In contrast, daily FedEx Freight shipments fell to about 90,000 in 2025.

Digital transparency via real-time tracking and picture proof of delivery.

The network moves approximately 17 million packages per day. Daily package-status tracking requests exceed 500 million. The platform offering real-time shipping visibility, FedEx Surround, was a key driver for new healthcare business.

Here's a quick look at operational scale informing these value propositions:

Metric	Value (as of late 2025/FY25 Data)	Source Context
Total Team Members Worldwide	>500,000	FY25 Global Economic Impact Report
Average Daily Shipment Volume (Global)	Approx. 17 million	Q1 FY25 data / FY25 estimate
Daily Package-Status Tracking Requests	>500 million
Total Facilities	5,000	FY25 Global Economic Impact Report
Aircraft Fleet Size (FedEx Express)	698	As of 2023 data referenced in context

You can see the focus on leveraging the massive scale of the network, especially in tracking, to deliver on specialized, high-value needs like healthcare, while maintaining the core express speed.

• FedEx International Priority service offers time-definite delivery typically in 1 to 3 business days to select key markets.
• FedEx Surround monitoring expanded to 40 countries for critical shipments.
• U.S. Ground revenue for 2025 reached nearly $34 billion.

FedEx Corporation (FDX) - Canvas Business Model: Customer Relationships

You're looking at how FedEx Corporation (FDX) manages its interactions across its vast customer base as of late 2025. The relationship strategy clearly segments between high-touch enterprise support and high-volume digital self-service.

Dedicated account management for large B2B and enterprise customers

For the largest shippers, the relationship is high-touch and consultative. This segment forms the financial backbone of the package business, as FedEx B2B revenue comprises nearly 60% of the carrier\'s package business. Furthermore, the FedEx Freight less-than-truckload (LTL) business is almost entirely B2B, at 90%. This focus is also evident in specialized, high-margin areas; for instance, healthcare-related revenue reached $9 billion in fiscal year 2025. These large accounts are the primary target for advanced visibility tools like FedEx Surround, which is specifically leveraged for gaining market share in healthcare and automotive B2B segments.

Digital self-service tools for tracking, scheduling, and managing shipments

The transactional relationship relies heavily on digital enablement, driven by consumer expectations. For the end-user, real-time tracking is a table-stakes feature, expected by 68% of shoppers surveyed in early 2025. The digital preference is strong, especially among younger demographics, with nearly 70% of Gen Z engagement occurring online. Furthermore, 27% of consumers prefer buying directly from a brand's website or app, reinforcing the need for seamless digital integration across the entire shipping lifecycle. The company's overall fiscal year 2025 revenue was $87.926 billion, supported by this digital infrastructure.

Proactive monitoring and intervention services (e.g., FedEx Surround)

For critical shipments, FedEx deploys proactive services like FedEx Surround. The FedEx Surround Preferred tier specifically includes 24/7 proactive monitoring and risk reporting, utilizing near real-time data and predictive analytics to allow for intervention before delays impact delivery. This service is designed to manage time-sensitive, life-saving, or high-value goods, offering shipment prioritization and dedicated recovery teams at major hubs.

Transactional relationships for individual and small business shippers

The vast majority of the 17.1 million global packages transported daily in Q3 FY2025 fall into the transactional category, though specific revenue splits for small businesses versus individuals are not explicitly detailed. The relationship is characterized by ease of use for basic tasks, such as creating shipments or managing returns digitally. The importance of a frictionless experience is underscored by the fact that 97% of shoppers have abandoned a purchase due to inconvenience, making simple, transactional interactions vital for repeat business. For small and medium-sized businesses, FedEx launched initiatives like the Collaborative Shipping Tool to all import customers in APAC, Canada, MEISA, and the U.S. in FY25.

Customer support via phone, online chat, and retail locations

When digital tools are insufficient, customers have multiple contact points. The primary phone support line for the USA and Canada is 1-800-463-3339, and the call center operates 24 hours, 7 days. Wait times on the phone can range from a few minutes up to 15-30 minutes during peak volume. The best day to call for shorter hold times is reportedly Saturday. For physical interaction, FedEx maintains a significant footprint:

Location Type	Count (as of late 2025)
Total FedEx Locations (USA)	48,935
FedEx Office Locations	Over 2,000
FedEx Office inside Walmart Stores	Over 300
FedEx Shipping Centers at Office Depot/OfficeMax	Over 900

Chat support is available on the website for real-time assistance, complementing phone and email options. The company also employs more than 500,000 team members globally to support these customer interactions.

FedEx Corporation (FDX) - Canvas Business Model: Channels

You're looking at how FedEx Corporation gets its services-from a package pickup to complex supply chain management-into the hands of its customers as of late 2025. The channels are a massive, integrated physical and digital web.

Integrated global air and ground transportation network

The core channel is the physical network itself, which is the world's largest express transportation system. FedEx Corporation serves more than 220 countries and territories globally. This physical reach is supported by significant assets, including approximately 700 aircraft and around 40,000 vehicles. The company moves a massive amount of freight, transporting approximately 17 million packages per day across this network. Operationally, the Network 2.0 optimization initiative, aimed at streamlining operations, had been implemented in approximately 290 locations across the U.S. and Canada as of May 31, 2025. The company states it connects 99% of the world's commerce.

Here's a quick look at the scale of the physical network components:

Network Component	Metric/Count (as of late 2025/FY25 data)
Countries and Territories Served	More than 220
Packages Transported Per Day (Approximate)	17 million
Aircraft (Approximate)	700
Vehicles (Approximate)	40,000
Network 2.0 Locations Implemented (as of May 31, 2025)	Approximately 290

FedEx Office locations for retail drop-off and printing services

The FedEx Office segment provides a crucial retail touchpoint for both shipping and business services. As of late 2025, FedEx Office operates over 2,000 locations. This channel employs more than 12,000 team members. Beyond standard drop-off and printing, this channel supports newer digital services; for instance, the FedEx® Easy Returns program utilizes 3,000 participating FedEx Office and Kohl's locations for convenient QR code drop-offs. The services offered here include printing for posters and presentations, professional finishing, and passport photo services.

Direct sales force for large-scale contract negotiation

For major business-to-business (B2B) customers, the direct sales force is the primary channel for securing large-scale, integrated logistics contracts. While specific revenue attributed directly to this sales channel isn't publicly itemized in the same way as segment revenue, the focus on B2B growth is evident. For example, the Federal Express segment saw gains from recent healthcare wins, which are part of the strategy to profitably grow in B2B. This channel is essential for embedding FedEx solutions deep within customer supply chains, moving beyond transactional shipping to strategic partnerships.

Digital channels: fedex.com and mobile applications for booking and tracking

Digital channels are central to the customer experience, especially given evolving e-commerce expectations. The company launched fdx, a fully integrated data-driven commerce platform, in September 2024 to connect the entire customer journey. Customer demand heavily favors digital functionality; for example, real-time tracking is cited as an essential feature by 68% of surveyed consumers. Generational preferences further underscore digital importance: 70% of Gen Z engagement occurs online. Furthermore, 27% of Millennials prefer to buy from a brand's website or app for direct-to-consumer purchases. The digital portfolio also includes tools like FedEx Delivery Manager® for delivery flexibility and FedEx® SenseAware for merchant supply chain visibility.

Digital Channel Preference Snapshot:

• Gen Z Online Engagement: 70%
• Consumers Expecting Real-Time Tracking: 68%
• Millennials Preferring Brand Site/App Purchase: 27%
• New Commerce Platform Launch: fdx in September 2024

Third-party re-sellers and authorized shipping centers

FedEx extends its reach through a network of authorized third parties, which act as convenient access points for customers. The overall network includes approximately 5,700 independent service providers handling pickup and delivery in some areas. For retail shipping and drop-off, the company partners with major retailers. For instance, Office Depot® and OfficeMax® offer FedEx shipping at over 900 locations. Other authorized points include locations within Walgreens, Dollar General, and Drop Box networks. This strategy helps ensure high density for package acceptance without requiring a proprietary FedEx-branded facility at every point.

FedEx Corporation (FDX) - Canvas Business Model: Customer Segments

You're looking at the core groups FedEx Corporation targets to move its freight, packages, and supply chain solutions. Honestly, the customer base is a mix of massive corporations and the rapidly growing individual shipper, but the strategy is clearly tilting toward high-value B2B verticals.

Large B2B enterprises (Retail, Manufacturing, Technology) form the backbone, primarily served through the Federal Express Segment, which generated $23.72 billion in revenue, accounting for 82.53% of FedEx Corporation's total revenue in fiscal year 2025. While the overall FY2025 revenue was $87.9 billion, the focus within this enterprise group is on securing high-margin, complex logistics contracts, especially as some B2B volumes have softened due to industrial economy weakness. Close to half of the Top 2000 retailers in North America use FedEx as a shipping carrier.

The push into High-growth verticals: Healthcare and Automotive supply chains represents a deliberate strategy to capture more profitable business. The healthcare segment is a priority, with FedEx ending fiscal year 2025 with $9 billion in healthcare-related revenue. This is a fast-growing market segment estimated to be worth $70 billion, where FedEx has a double-digit percentage of revenue. For the automotive sector, FedEx established a new vertical to target an estimated $10 billion market pie, focusing on premium services starting in early fiscal year 2026.

E-commerce merchants and platforms are critical, as management has cited that e-commerce will continue to drive 90% of the market's incremental parcel growth in the years ahead. In the first quarter of fiscal 2025, FedEx held a 16.5% parcel volume position in the U.S. domestic market. The overall strategy involves optimizing the network to lower the cost to serve these volumes.

Small-to-medium businesses (SMBs) are a key focus, particularly for the FedEx Freight division, which acknowledged it had not done a good enough job acquiring these smaller customers. The 2025 FedEx Small Business Trade Index showed that 95% of U.S. SMB leaders view global trade as vital to economic growth. Furthermore, 61% of these surveyed SMBs export goods, and 76% import products.

For Individual consumers requiring express or international shipping, the trend shows a preference for value over premium speed. International economy shipments soared to $5.9 billion in revenue for fiscal year 2025. Conversely, international priority revenues declined to $8.7 billion in FY2025 from $10.9 billion in 2023, suggesting clients are favoring cheaper services. The global daily parcel volume handled by FedEx in Q3 FY2025 was 17.1 million packages.

Here's a quick look at the financial scale of some of these key customer-facing areas as of the end of fiscal year 2025:

Customer Segment Focus	Relevant Financial Metric (FY2025)	Value/Amount
Federal Express Segment (Core B2B/Express)	Revenue Share of Total	82.53%
Healthcare Vertical	Total Healthcare-Related Revenue	$9 billion
Automotive Vertical	Estimated Market Pie Size	$10 billion
International Economy Shipments	Revenue	$5.9 billion
International Priority Shipments	Revenue	$8.7 billion

The customer base is segmented by service level and industry need, which you can see reflected in their service adoption:

• B2B Enterprise: Focus on high-margin, complex supply chain needs.
• Healthcare: Leveraging visibility tools like FedEx Surround for high-value, critical shipments.
• Automotive: New dedicated vertical for premium supply chain support.
• E-commerce: Driving the majority of incremental parcel volume growth.
• SMBs: A priority growth area for FedEx Freight, with high engagement in global trade.
• Consumers: Shifting spend toward economy services over international priority.

Finance: draft 13-week cash view by Friday.

FedEx Corporation (FDX) - Canvas Business Model: Cost Structure

The Cost Structure for FedEx Corporation is heavily weighted toward maintaining its massive physical network and managing significant variable operational expenses. You see this in the scale of their fixed assets required to run a global express network.

High fixed costs stem from maintaining the global air fleet and hub infrastructure. As of late 2025, this included operating nearly 700 aircraft across its network.

Significant variable costs are tied directly to moving packages. These include labor, purchased transportation, and fuel. For fiscal year 2025, total jet fuel costs were reported at $2,832 million. Labor costs are substantial, covering compensation for over 500,000 employees.

Operating expenses also include costs related to ongoing transformation efforts. For instance, in fiscal year 2025, the company faced significant business optimization costs impacting operating income, reported at $756 million. Furthermore, the company achieved $2.2 billion in structural cost reductions through its DRIVE program in FY2025, relative to the FY2023 base.

Capital expenditure (CapEx) saw a deliberate reduction in FY2025 to manage capital intensity. Total CapEx for FY2025 was $4.1 billion, which marked the lowest capital spending level over the past 10 years. This represented a 22% decrease, or approximately $1.1 billion, compared to the $5.2 billion spent in FY2024. The CapEx as a percentage of revenue for FY2025 was 4.6%.

Here's a quick look at some of the key financial figures impacting the cost base for FedEx Corporation in FY2025:

Cost Component	FY2025 Amount	Context/Comparison
Total Jet Fuel Costs	$2,832 million	3.2% of Consolidated Revenue
Capital Expenditure (CapEx)	$4.1 billion	Lowest level in 10 years
Business Optimization Costs	$756 million	Impacted consolidated operating income
Total Employees	Over 500,000	Workforce inspiring focus on safety and standards
DRIVE Structural Cost Reduction	$2.2 billion	Achieved in FY2025

The cost structure is managed through several levers:

• High fixed costs related to the global network, including nearly 700 aircraft.
• Variable costs managed by fuel price fluctuations; FY2025 fuel expense was $2,832 million.
• Labor costs covering a workforce exceeding 500,000.
• Ongoing business optimization expenses, totaling $756 million in one reported category for FY2025.
• Reduced capital intensity, with FY2025 CapEx at $4.1 billion.

FedEx Corporation (FDX) - Canvas Business Model: Revenue Streams

You're looking at the core money-makers for FedEx Corporation as of late 2025. Honestly, the revenue picture is dominated by package volume, but the way they slice and dice those services is key to understanding where the dollars land.

FedEx Corporation finished fiscal year 2025 with consolidated revenue of $87.926 billion. This was a marginal increase, up from $87.693 billion in fiscal 2024.

The revenue streams are primarily organized across the major operating segments, though the company emphasizes that most customers use a bundle of services. For instance, 96.9% of U.S. revenue comes from customers using two or more transportation services.

Here is the breakdown of the full fiscal year 2025 revenue by the main reported segments:

Revenue Stream Segment	FY 2025 Revenue Amount	Percentage of Total Revenue
Federal Express Corporation (Includes Express & Ground)	$75.3 billion	86%
FedEx Freight (LTL Services)	$8.9 billion	10%
Other and Eliminations (Includes Logistics, Office, Dataworks)	$3.7 billion	4%

The FedEx Express segment, covering air-based, premium, time-definite services, is the engine, generating $75.3 billion, or 86% of the total revenue. The FedEx Ground component is integrated within this structure, focusing on surface parcel delivery and high-volume e-commerce.

The FedEx Freight segment, which handles less-than-truckload services and is slated for a spin-off by June 2026, contributed $8.9 billion, representing 10% of the total revenue. Revenue for this segment decreased 6% in 2025 due to lower shipments and fuel surcharges, partially offset by base yield improvement.

Revenue from specialized services falls largely under the Other and Eliminations category, which accounted for $3.7 billion, or 4% of total revenue. This stream includes revenue generated by subsidiaries such as FedEx Logistics, Inc., which saw higher yields and shipments contributing to the segment's revenue increase in 2025.

Additional revenue is captured through various surcharges and fees, which help manage network costs and demand fluctuations. For the 2025 peak season, which began in late September/October, specific surcharges were implemented:

• Demand Surcharge for FedEx Ground residential shipments ranged from $0.40 to $0.65.
• Demand Surcharge for certain Express services (Priority Overnight, 2Day, etc.) ranged from $1.05 to $2.10.
• Residential Delivery Charges for higher-volume shippers ranged from $1.55 to $8.75 across applicable services.
• Higher fuel surcharges had a significant positive effect on yields across package and freight services in a prior quarter, though a lower fuel surcharge was noted as a factor in a later total revenue per shipment decline.

Finance: draft 13-week cash view by Friday.