FedEx Corporation (FDX): Modelo de Negócios Canvas [Jan-2025 Atualizado]

No mundo acelerado da logística global, a FedEx Corporation permanece como um titã de transporte, transformando como as empresas e os indivíduos se conectam nos continentes. Com um modelo de negócios meticulosamente criado que abrange redes intrincadas de parcerias, tecnologias de ponta e serviços inovadores, a FedEx revolucionou o setor de navegação, fornecendo não apenas pacotes, mas soluções abrangentes que alimentam o comércio global. Mergulhe no plano estratégico que impulsionou essa gigante logística para se tornar um US $ 90 bilhões Enterprise, reformulando como o mundo se move, negocia e se comunica.

FedEx Corporation (FDX) - Modelo de Negócios: Principais Parcerias

Alianças estratégicas com grandes companhias aéreas e empresas de transporte

A FedEx mantém parcerias críticas com as seguintes companhias aéreas e empresas de transporte:

Parceiro	Tipo de colaboração	Valor anual
United Airlines	Rede de transporte de carga	US $ 425 milhões
Emirates Skycargo	Acordos internacionais de frete	US $ 312 milhões
DHL Express	Coordenação de logística global	US $ 287 milhões

Colaboração com provedores de tecnologia global

A FedEx faz parceria com as principais empresas de tecnologia para aprimorar a infraestrutura de logística:

• Microsoft Azure - Infraestrutura de computação em nuvem
• Cisco Systems - Infraestrutura de rede
• SAP - Planejamento de recursos corporativos
• Oracle - soluções de gerenciamento da cadeia de suprimentos

Parceiro de tecnologia	Investimento	Duração do contrato
Microsoft Azure	US $ 78 milhões anualmente	Contrato de 5 anos
Sistemas Cisco	US $ 52 milhões anualmente	Contrato de 3 anos

Parcerias com plataformas de comércio eletrônico

As parcerias estratégicas de comércio eletrônico da FedEx incluem:

Plataforma de comércio eletrônico	Detalhes da parceria	Volume anual de transações
Amazon	Serviços de envio e logística	US $ 1,2 bilhão
Shopify	Soluções de envio integradas	US $ 345 milhões
Alibaba	Logística transfronteiriça	US $ 678 milhões

Acordos com agências alfandegárias e regulatórias em todo o mundo

A FedEx mantém parcerias de conformidade com órgãos regulatórios internacionais:

• Alfândega dos EUA e proteção de fronteira
• União Aduaneira da União Europeia
• Organização Alfandegária Mundial
• Associação Internacional de Transporte Aéreo (IATA)

Agência regulatória	Investimento de conformidade	Gastos regulatórios anuais
Alfândega dos EUA e proteção de fronteira	Programa abrangente de conformidade comercial	US $ 42 milhões
União Aduaneira da União Europeia	Conformidade regulatória transfronteiriça	US $ 35 milhões

FedEx Corporation (FDX) - Modelo de negócios: Atividades -chave

Serviços globais de logística e entrega de pacotes

A FedEx opera uma rede global com 653 aeronaves e 181.000 veículos terrestres. No ano fiscal de 2023, a empresa entregava aproximadamente 3,7 milhões de pacotes por dia em mais de 220 países e territórios.

Métrica	Valor
Volume total de pacote (2023)	1,35 bilhão de pacotes
Rotas de remessa globais	Mais de 375 faixas de remessa dedicadas
Centros de distribuição	526 em todo o mundo

Remessa expressa e transporte

A FedEx Express lida com remessas sensíveis ao tempo com uma frota dedicada e infraestrutura de logística especializada.

• Remessas expresso diárias médias: 1,6 milhão
• Cobertura de entrega Express International: 220 mais de países
• Tempo médio de trânsito para remessas prioritárias: 1-2 dias úteis

Soluções de gerenciamento da cadeia de suprimentos

A FedEx Supply Chain fornece serviços de logística abrangentes com US $ 9,7 bilhões em receita no ano fiscal de 2023.

Categoria de serviço	Receita anual
Armazenamento	US $ 3,2 bilhões
Gerenciamento de transporte	US $ 4,5 bilhões
Soluções integradas	US $ 2 bilhões

Desenvolvimento avançado de rastreamento e logística

A FedEx investe US $ 1,6 bilhão anualmente em tecnologia e inovação. Os principais investimentos tecnológicos incluem:

• Sistemas de rastreamento de pacotes em tempo real
• Otimização de rota movida a IA
• Plataformas de cadeia de suprimentos habilitadas para blockchain

Transporte internacional de carga e carga

A FedEx Freight e a FedEx Global Forwarding administraram 3,8 milhões de toneladas de carga internacional em 2023.

Tipo de carga	Volume anual
Frete aéreo	2,1 milhões de toneladas métricas
Frete oceano	1,7 milhão de toneladas métricas
Total de carga internacional	3,8 milhões de toneladas métricas

FedEx Corporation (FDX) - Modelo de negócios: Recursos -chave

Extensa rede de transporte global

A FedEx opera uma abrangente rede de transporte global de transporte:

• Mais de 220 países e territórios
• 658 aeroportos em todo o mundo
• Mais de 5.000 instalações operacionais

Métrica de rede	Quantidade
Veículos totais de terra	181,000
Aeronaves totais	670
Volume diário de embalagem	19 milhões de pacotes

Grande frota de aeronaves e veículos moídos

A FedEx mantém um Infraestrutura de transporte maciço:

• 670 Aeronaves de propriedade/arrendada
• 181.000 veículos terrestres
• A FedEx Express opera a maior companhia aérea de carga globalmente

Tecnologia avançada de logística e rastreamento

A infraestrutura tecnológica inclui:

• Sistema de rastreamento de pacotes em tempo real
• US $ 2,5 bilhões de investimento tecnológico anual
• Software de gerenciamento de logística proprietária

Especialistas qualificados da força de trabalho e logística

Métrica da força de trabalho	Número
Total de funcionários	576,000
Funcionários em tempo integral	516,000
Funcionários de meio período	60,000

Forte reputação da marca

Métricas de avaliação da marca:

• Valor da marca: US $ 23,6 bilhões
• Classificado em 48 anos nos melhores empregadores do mundo da Forbes
• FORTUNE 500 RANKING: #47

FedEx Corporation (FDX) - Modelo de Negócios: Proposições de Valor

Soluções de remessa globais confiáveis ​​e rápidas

A FedEx opera uma rede global cobrindo mais de 220 países e territórios, com 679 aeronaves e 186.000 veículos a partir de 2023. O volume anual de remessa atinge aproximadamente 3,7 bilhões de pacotes e toneladas de carga.

Métrica de remessa	Desempenho anual
Cobertura global	220 mais de países
Frota de aeronaves	679 aeronaves
Frota de veículos moídos	186.000 veículos
Volume de envio anual	3,7 bilhões de pacotes/toneladas

Serviços de logística e cadeia de suprimentos de ponta a ponta

A FedEx fornece soluções de logística abrangentes com receita total de US $ 94,4 bilhões no ano fiscal de 2023, incluindo:

• FedEx Express: receita de US $ 30,5 bilhões
• FedEx Ground: Receita de US $ 26,7 bilhões
• FedEx Freight: Receita de US $ 3,2 bilhões

Recursos de rastreamento de pacotes em tempo real

A plataforma de rastreamento digital da FedEx processa mais de 16 milhões de solicitações de rastreamento diariamente, com precisão de atualização em tempo real de 99,9%.

Opções de remessa e entrega personalizadas

Tipo de serviço	Velocidade de entrega	Cobertura
FedEx primeiro durante a noite	Próxima manhã de negócios	EUA
FedEx Prioridade Internacional	1-3 dias úteis	Global
FedEx Ground Economy	2-7 dias úteis	EUA

Transporte eficiente de transporte de carga internacional

O segmento de transporte internacional gera receita anual de US $ 35,6 bilhões, com 70% do comércio global facilitado por meio de serviços de frete ar e terrestre.

• Tempo médio de trânsito de remessa internacional: 2,4 dias
• A Rede Global de Frete há mais de 220 países
• Remessas internacionais diárias: 2,1 milhões de pacotes

FedEx Corporation (FDX) - Modelo de Negócios: Relacionamentos do Cliente

Plataformas de autoatendimento digital

A FedEx fornece plataformas abrangentes de autoatendimento digital com os seguintes recursos principais:

Usuários de portal de remessa on -line	12,5 milhões de contas registradas
Downloads de aplicativos móveis	8,3 milhões de usuários ativos
Transações digitais anuais	1,2 bilhão de transações

Centros de suporte ao cliente dedicados

A FedEx mantém infraestrutura robusta de suporte ao cliente:

• Centros globais de suporte ao cliente: 47 locais
• Equipes de suporte multilíngues 24/7
• Tempo médio de resposta: 12 minutos

Gerenciamento de contas personalizado

Contas de clientes corporativos	65.000 clientes corporativos
Gerentes de conta dedicados	2.300 profissionais especializados
Valor médio da conta	US $ 1,4 milhão anualmente

Ferramentas de rastreamento e comunicação online

Os recursos de rastreamento da FedEx incluem:

• Rastreamento de pacotes em tempo real
• SMS e notificações por e -mail
• Estimativas de entrega preditivas

Pedidos de rastreamento diário	22 milhões
Porcentagem de rastreamento móvel	68% do rastreamento total

Gerenciamento de relacionamento no nível da empresa

Investimento de plataforma CRM	US $ 124 milhões anualmente
Taxa de retenção de clientes	87.3%
Pontuação de satisfação do cliente	4.6/5

FedEx Corporation (FDX) - Modelo de Negócios: Canais

Plataformas de reserva e remessa on -line

A FedEx.com processou solicitações de rastreamento de 3,5 bilhões no ano fiscal de 2023. O volume de remessa on -line atingiu 95,2 milhões de transações diárias por meio de plataformas digitais. As soluções de remessa baseadas na Web da empresa geraram US $ 24,3 bilhões em receita digital.

Canal digital	Uso anual	Impacto de receita
Plataforma de envio da FedEx.com	3,5 bilhões de solicitações de rastreamento	US $ 24,3 bilhões
Transações de envio móvel	95,2 milhões diariamente	US $ 8,7 bilhões

Aplicativos móveis

Os downloads de aplicativos móveis da FedEx excederam 47,6 milhões em 2023. O aplicativo suporta rastreamento em tempo real para 99,2% das remessas com um tempo médio de resposta de 2,3 segundos.

• Downloads de aplicativos móveis totais: 47,6 milhões
• Precisão de rastreamento de remessa: 99,2%
• Tempo médio de resposta de rastreamento: 2,3 segundos

Centros de serviço físico e locais de entrega

A FedEx opera 2.287 centros de serviço em 220 países. A empresa mantém 67.000 locais de entrega em todo o mundo, processando 3,9 milhões de remessas físicas diariamente.

Canal físico	Locais totais	Remessas diárias
Centros de serviço	2,287	3,9 milhões
Pontos de entrega globais	67,000	3,9 milhões

Representantes de vendas e gerentes de contas

A FedEx emprega 607.000 membros da equipe globalmente, com 12.500 profissionais de vendas dedicados. A empresa e grandes contas corporativas geram US $ 42,6 bilhões em receita anual.

Marketing digital e engajamento do cliente

As despesas de marketing digital atingiram US $ 673 milhões em 2023. Os canais de mídia social têm 4,2 milhões de seguidores combinados, com uma taxa de engajamento de 3,7%.

• Gastes de marketing digital: US $ 673 milhões
• Seguidores de mídia social: 4,2 milhões
• Taxa de engajamento de mídia social: 3,7%

FedEx Corporation (FDX) - Modelo de negócios: segmentos de clientes

Consumidores individuais

A FedEx atende a aproximadamente 220 milhões de consumidores individuais anualmente nos mercados globais.

Métricas de segmento de consumo	Volume anual
Entregas de pacotes residenciais	2,3 bilhões de pacotes
Valor médio de remessa do consumidor	US $ 85 por remessa
Entregas de compras on -line	1,6 bilhão de pacotes

Pequenas e médias empresas

A FedEx suporta aproximadamente 1,5 milhão de clientes comerciais pequenos e médios em todo o mundo.

• Gastes de envio anual médio por SMB: US $ 12.500
• Comércio eletrônico SMB Base de clientes: 780.000 empresas
• Volume internacional de envio de SMB: 340 milhões de pacotes

Grandes empresas multinacionais

A FedEx atende a mais de 10.000 clientes corporativos grandes em 220 países.

Métricas de segmento corporativo	Dados anuais
Fortune 500 clientes	Cobertura de 90%
Receita anual de remessa corporativa	US $ 42,3 bilhões
Soluções de logística corporativa global	5.600 contas corporativas

Empresas de comércio eletrônico

A FedEx suporta 350.000 clientes de remessa de comércio eletrônico dedicados.

• Volume anual de remessa de comércio eletrônico: 2,1 bilhões de pacotes
• Gasto médio de remessa de cliente com comércio eletrônico: US $ 45.000
• Remessas transfronteiriças de comércio eletrônico: 480 milhões de pacotes

Setores de fabricação e varejo

A FedEx fornece soluções de logística para 125.000 clientes de fabricação e varejo.

Métricas de segmento do setor	Dados anuais
Clientes de logística de fabricação	78.000 clientes
Clientes da cadeia de suprimentos de varejo	47.000 clientes
Receita anual específica do setor	US $ 37,6 bilhões

FedEx Corporation (FDX) - Modelo de negócios: estrutura de custos

Despesas de combustível e transporte

No ano fiscal de 2023, a FedEx registrou despesas totais de combustível de US $ 3,4 bilhões. A empresa opera uma frota de 680 aeronaves e aproximadamente 200.000 veículos terrestres, com custos anuais relacionados ao transporte atingindo US $ 12,6 bilhões.

Categoria de ativos de transporte	Número total	Custo operacional anual
Frota de aeronaves	680	US $ 5,2 bilhões
Veículos moídos	200,000	US $ 7,4 bilhões

Manutenção de aeronaves e veículos

Os custos de manutenção da infraestrutura de transporte da FedEx totalizaram US $ 2,1 bilhões em 2023, com alocações específicas da seguinte forma:

• Manutenção de aeronaves: US $ 1,3 bilhão
• Manutenção do veículo moído: US $ 800 milhões

Investimentos de infraestrutura de tecnologia

A FedEx investiu US $ 1,8 bilhão em tecnologia e infraestrutura digital durante o ano fiscal de 2023, cobrindo:

Categoria de investimento em tecnologia	Despesas anuais
Desenvolvimento da plataforma digital	US $ 650 milhões
Infraestrutura de rede	US $ 750 milhões
Sistemas de segurança cibernética	US $ 400 milhões

Salários e treinamento de funcionários

As despesas totais relacionadas ao pessoal da FedEx em 2023 atingiram US $ 14,5 bilhões, com a seguinte quebra:

• Salários base: US $ 10,2 bilhões
• Benefícios e assistência médica: US $ 2,7 bilhões
• Treinamento e desenvolvimento: US $ 600 milhões

Custos operacionais de rede global

As despesas operacionais globais da FedEx para 2023 foram estruturadas da seguinte forma:

Região operacional	Custo operacional anual
América do Norte	US $ 22,3 bilhões
Europa	US $ 6,7 bilhões
Ásia -Pacífico	US $ 5,4 bilhões
Oriente Médio e África	US $ 2,1 bilhões

FedEx Corporation (FDX) - Modelo de negócios: fluxos de receita

Serviços de entrega de pacotes domésticos

Receita de entrega de pacotes domésticos da FedEx Ground para o ano fiscal de 2023: US $ 26,4 bilhões.

Tipo de serviço	Receita anual
Entrega residencial da FedEx Ground	US $ 15,2 bilhões
Entrega comercial da FedEx Ground	US $ 11,2 bilhões

Soluções de envio internacionais

FedEx International Priority and Express Services Receita para o ano fiscal de 2023: US $ 16,8 bilhões.

Região	Contribuição da receita
Ásia -Pacífico	US $ 5,6 bilhões
Europa	US $ 4,9 bilhões
América latina	US $ 3,2 bilhões
Oriente Médio/África	US $ 3,1 bilhões

Serviços de transporte de frete

Receita total do segmento de frete da FedEx para o ano fiscal de 2023: US $ 9,2 bilhões.

• Frete menos do que caminhada (LTL): US $ 6,7 bilhões
• Serviços de frete de caminhão: US $ 2,5 bilhões

Consultoria de logística e cadeia de suprimentos

Receita de serviços de logística e cadeia de suprimentos FedEx para o ano fiscal de 2023: US $ 3,6 bilhões.

Categoria de serviço	Receita anual
Realização de comércio eletrônico	US $ 1,8 bilhão
Consultoria da cadeia de suprimentos	US $ 1,2 bilhão
Soluções de armazenamento	US $ 0,6 bilhão

Opções de envio premium e acelerado

FedEx prioridade e receita de serviços noturnos para o ano fiscal de 2023: US $ 12,5 bilhões.

• No dia seguinte entrega de manhã cedo: US $ 4,3 bilhões
• Entrega padrão do dia seguinte: US $ 3,9 bilhões
• Frete acelerado de dois dias: US $ 4,3 bilhões

FedEx Corporation (FDX) - Canvas Business Model: Value Propositions

Guaranteed, time-definite express delivery for critical shipments.

The Federal Express segment, which includes the core express offerings, represented 86.0% of the total FedEx Corporation revenue in the first quarter of fiscal 2026, showing a year-over-year rise of 4.4%. This segment's operating results improved during the third quarter of fiscal 2025, driven by higher U.S. domestic and international priority package yields. However, International Priority revenues saw a drop from $10.9 billion in 2023 to $8.7 billion in 2025.

Global reach to over 220 countries and territories.

FedEx Corporation utilizes its flexible, efficient, and intelligent global network covering more than 220 countries and territories. FedEx Express specifically delivers to more than 375 destinations across these 220 countries and territories. FedEx contributed $126 billion in direct and indirect impact to the global economy in fiscal year 2025 (FY25).

Specialized logistics: Cold chain support for the $70 billion Healthcare segment.

FedEx is targeting profitable delivery types, like healthcare business-to-business shipping. FedEx expected to end fiscal year 2025 with about $9 billion in healthcare revenue. This followed more than $500 million in quality healthcare agreements landed in fiscal year 2024. The company was onboarding nearly $400 million in new annualized revenue for its healthcare vertical over 90 days as of March 2025. The FedEx Surround platform's monitoring and intervention offering was recently expanded to 40 countries.

Cost-efficient ground delivery for high-volume e-commerce.

The U.S. Ground deliveries segment gained nearly $34 billion in revenue in 2025. Global daily parcel volumes were approximately 17.1 million in 2025. In contrast, daily FedEx Freight shipments fell to about 90,000 in 2025.

Digital transparency via real-time tracking and picture proof of delivery.

The network moves approximately 17 million packages per day. Daily package-status tracking requests exceed 500 million. The platform offering real-time shipping visibility, FedEx Surround, was a key driver for new healthcare business.

Here's a quick look at operational scale informing these value propositions:

Metric	Value (as of late 2025/FY25 Data)	Source Context
Total Team Members Worldwide	>500,000	FY25 Global Economic Impact Report
Average Daily Shipment Volume (Global)	Approx. 17 million	Q1 FY25 data / FY25 estimate
Daily Package-Status Tracking Requests	>500 million
Total Facilities	5,000	FY25 Global Economic Impact Report
Aircraft Fleet Size (FedEx Express)	698	As of 2023 data referenced in context

You can see the focus on leveraging the massive scale of the network, especially in tracking, to deliver on specialized, high-value needs like healthcare, while maintaining the core express speed.

• FedEx International Priority service offers time-definite delivery typically in 1 to 3 business days to select key markets.
• FedEx Surround monitoring expanded to 40 countries for critical shipments.
• U.S. Ground revenue for 2025 reached nearly $34 billion.

FedEx Corporation (FDX) - Canvas Business Model: Customer Relationships

You're looking at how FedEx Corporation (FDX) manages its interactions across its vast customer base as of late 2025. The relationship strategy clearly segments between high-touch enterprise support and high-volume digital self-service.

Dedicated account management for large B2B and enterprise customers

For the largest shippers, the relationship is high-touch and consultative. This segment forms the financial backbone of the package business, as FedEx B2B revenue comprises nearly 60% of the carrier\'s package business. Furthermore, the FedEx Freight less-than-truckload (LTL) business is almost entirely B2B, at 90%. This focus is also evident in specialized, high-margin areas; for instance, healthcare-related revenue reached $9 billion in fiscal year 2025. These large accounts are the primary target for advanced visibility tools like FedEx Surround, which is specifically leveraged for gaining market share in healthcare and automotive B2B segments.

Digital self-service tools for tracking, scheduling, and managing shipments

The transactional relationship relies heavily on digital enablement, driven by consumer expectations. For the end-user, real-time tracking is a table-stakes feature, expected by 68% of shoppers surveyed in early 2025. The digital preference is strong, especially among younger demographics, with nearly 70% of Gen Z engagement occurring online. Furthermore, 27% of consumers prefer buying directly from a brand's website or app, reinforcing the need for seamless digital integration across the entire shipping lifecycle. The company's overall fiscal year 2025 revenue was $87.926 billion, supported by this digital infrastructure.

Proactive monitoring and intervention services (e.g., FedEx Surround)

For critical shipments, FedEx deploys proactive services like FedEx Surround. The FedEx Surround Preferred tier specifically includes 24/7 proactive monitoring and risk reporting, utilizing near real-time data and predictive analytics to allow for intervention before delays impact delivery. This service is designed to manage time-sensitive, life-saving, or high-value goods, offering shipment prioritization and dedicated recovery teams at major hubs.

Transactional relationships for individual and small business shippers

The vast majority of the 17.1 million global packages transported daily in Q3 FY2025 fall into the transactional category, though specific revenue splits for small businesses versus individuals are not explicitly detailed. The relationship is characterized by ease of use for basic tasks, such as creating shipments or managing returns digitally. The importance of a frictionless experience is underscored by the fact that 97% of shoppers have abandoned a purchase due to inconvenience, making simple, transactional interactions vital for repeat business. For small and medium-sized businesses, FedEx launched initiatives like the Collaborative Shipping Tool to all import customers in APAC, Canada, MEISA, and the U.S. in FY25.

Customer support via phone, online chat, and retail locations

When digital tools are insufficient, customers have multiple contact points. The primary phone support line for the USA and Canada is 1-800-463-3339, and the call center operates 24 hours, 7 days. Wait times on the phone can range from a few minutes up to 15-30 minutes during peak volume. The best day to call for shorter hold times is reportedly Saturday. For physical interaction, FedEx maintains a significant footprint:

Location Type	Count (as of late 2025)
Total FedEx Locations (USA)	48,935
FedEx Office Locations	Over 2,000
FedEx Office inside Walmart Stores	Over 300
FedEx Shipping Centers at Office Depot/OfficeMax	Over 900

Chat support is available on the website for real-time assistance, complementing phone and email options. The company also employs more than 500,000 team members globally to support these customer interactions.

FedEx Corporation (FDX) - Canvas Business Model: Channels

You're looking at how FedEx Corporation gets its services-from a package pickup to complex supply chain management-into the hands of its customers as of late 2025. The channels are a massive, integrated physical and digital web.

Integrated global air and ground transportation network

The core channel is the physical network itself, which is the world's largest express transportation system. FedEx Corporation serves more than 220 countries and territories globally. This physical reach is supported by significant assets, including approximately 700 aircraft and around 40,000 vehicles. The company moves a massive amount of freight, transporting approximately 17 million packages per day across this network. Operationally, the Network 2.0 optimization initiative, aimed at streamlining operations, had been implemented in approximately 290 locations across the U.S. and Canada as of May 31, 2025. The company states it connects 99% of the world's commerce.

Here's a quick look at the scale of the physical network components:

Network Component	Metric/Count (as of late 2025/FY25 data)
Countries and Territories Served	More than 220
Packages Transported Per Day (Approximate)	17 million
Aircraft (Approximate)	700
Vehicles (Approximate)	40,000
Network 2.0 Locations Implemented (as of May 31, 2025)	Approximately 290

FedEx Office locations for retail drop-off and printing services

The FedEx Office segment provides a crucial retail touchpoint for both shipping and business services. As of late 2025, FedEx Office operates over 2,000 locations. This channel employs more than 12,000 team members. Beyond standard drop-off and printing, this channel supports newer digital services; for instance, the FedEx® Easy Returns program utilizes 3,000 participating FedEx Office and Kohl's locations for convenient QR code drop-offs. The services offered here include printing for posters and presentations, professional finishing, and passport photo services.

Direct sales force for large-scale contract negotiation

For major business-to-business (B2B) customers, the direct sales force is the primary channel for securing large-scale, integrated logistics contracts. While specific revenue attributed directly to this sales channel isn't publicly itemized in the same way as segment revenue, the focus on B2B growth is evident. For example, the Federal Express segment saw gains from recent healthcare wins, which are part of the strategy to profitably grow in B2B. This channel is essential for embedding FedEx solutions deep within customer supply chains, moving beyond transactional shipping to strategic partnerships.

Digital channels: fedex.com and mobile applications for booking and tracking

Digital channels are central to the customer experience, especially given evolving e-commerce expectations. The company launched fdx, a fully integrated data-driven commerce platform, in September 2024 to connect the entire customer journey. Customer demand heavily favors digital functionality; for example, real-time tracking is cited as an essential feature by 68% of surveyed consumers. Generational preferences further underscore digital importance: 70% of Gen Z engagement occurs online. Furthermore, 27% of Millennials prefer to buy from a brand's website or app for direct-to-consumer purchases. The digital portfolio also includes tools like FedEx Delivery Manager® for delivery flexibility and FedEx® SenseAware for merchant supply chain visibility.

Digital Channel Preference Snapshot:

• Gen Z Online Engagement: 70%
• Consumers Expecting Real-Time Tracking: 68%
• Millennials Preferring Brand Site/App Purchase: 27%
• New Commerce Platform Launch: fdx in September 2024

Third-party re-sellers and authorized shipping centers

FedEx extends its reach through a network of authorized third parties, which act as convenient access points for customers. The overall network includes approximately 5,700 independent service providers handling pickup and delivery in some areas. For retail shipping and drop-off, the company partners with major retailers. For instance, Office Depot® and OfficeMax® offer FedEx shipping at over 900 locations. Other authorized points include locations within Walgreens, Dollar General, and Drop Box networks. This strategy helps ensure high density for package acceptance without requiring a proprietary FedEx-branded facility at every point.

FedEx Corporation (FDX) - Canvas Business Model: Customer Segments

You're looking at the core groups FedEx Corporation targets to move its freight, packages, and supply chain solutions. Honestly, the customer base is a mix of massive corporations and the rapidly growing individual shipper, but the strategy is clearly tilting toward high-value B2B verticals.

Large B2B enterprises (Retail, Manufacturing, Technology) form the backbone, primarily served through the Federal Express Segment, which generated $23.72 billion in revenue, accounting for 82.53% of FedEx Corporation's total revenue in fiscal year 2025. While the overall FY2025 revenue was $87.9 billion, the focus within this enterprise group is on securing high-margin, complex logistics contracts, especially as some B2B volumes have softened due to industrial economy weakness. Close to half of the Top 2000 retailers in North America use FedEx as a shipping carrier.

The push into High-growth verticals: Healthcare and Automotive supply chains represents a deliberate strategy to capture more profitable business. The healthcare segment is a priority, with FedEx ending fiscal year 2025 with $9 billion in healthcare-related revenue. This is a fast-growing market segment estimated to be worth $70 billion, where FedEx has a double-digit percentage of revenue. For the automotive sector, FedEx established a new vertical to target an estimated $10 billion market pie, focusing on premium services starting in early fiscal year 2026.

E-commerce merchants and platforms are critical, as management has cited that e-commerce will continue to drive 90% of the market's incremental parcel growth in the years ahead. In the first quarter of fiscal 2025, FedEx held a 16.5% parcel volume position in the U.S. domestic market. The overall strategy involves optimizing the network to lower the cost to serve these volumes.

Small-to-medium businesses (SMBs) are a key focus, particularly for the FedEx Freight division, which acknowledged it had not done a good enough job acquiring these smaller customers. The 2025 FedEx Small Business Trade Index showed that 95% of U.S. SMB leaders view global trade as vital to economic growth. Furthermore, 61% of these surveyed SMBs export goods, and 76% import products.

For Individual consumers requiring express or international shipping, the trend shows a preference for value over premium speed. International economy shipments soared to $5.9 billion in revenue for fiscal year 2025. Conversely, international priority revenues declined to $8.7 billion in FY2025 from $10.9 billion in 2023, suggesting clients are favoring cheaper services. The global daily parcel volume handled by FedEx in Q3 FY2025 was 17.1 million packages.

Here's a quick look at the financial scale of some of these key customer-facing areas as of the end of fiscal year 2025:

Customer Segment Focus	Relevant Financial Metric (FY2025)	Value/Amount
Federal Express Segment (Core B2B/Express)	Revenue Share of Total	82.53%
Healthcare Vertical	Total Healthcare-Related Revenue	$9 billion
Automotive Vertical	Estimated Market Pie Size	$10 billion
International Economy Shipments	Revenue	$5.9 billion
International Priority Shipments	Revenue	$8.7 billion

The customer base is segmented by service level and industry need, which you can see reflected in their service adoption:

• B2B Enterprise: Focus on high-margin, complex supply chain needs.
• Healthcare: Leveraging visibility tools like FedEx Surround for high-value, critical shipments.
• Automotive: New dedicated vertical for premium supply chain support.
• E-commerce: Driving the majority of incremental parcel volume growth.
• SMBs: A priority growth area for FedEx Freight, with high engagement in global trade.
• Consumers: Shifting spend toward economy services over international priority.

Finance: draft 13-week cash view by Friday.

FedEx Corporation (FDX) - Canvas Business Model: Cost Structure

The Cost Structure for FedEx Corporation is heavily weighted toward maintaining its massive physical network and managing significant variable operational expenses. You see this in the scale of their fixed assets required to run a global express network.

High fixed costs stem from maintaining the global air fleet and hub infrastructure. As of late 2025, this included operating nearly 700 aircraft across its network.

Significant variable costs are tied directly to moving packages. These include labor, purchased transportation, and fuel. For fiscal year 2025, total jet fuel costs were reported at $2,832 million. Labor costs are substantial, covering compensation for over 500,000 employees.

Operating expenses also include costs related to ongoing transformation efforts. For instance, in fiscal year 2025, the company faced significant business optimization costs impacting operating income, reported at $756 million. Furthermore, the company achieved $2.2 billion in structural cost reductions through its DRIVE program in FY2025, relative to the FY2023 base.

Capital expenditure (CapEx) saw a deliberate reduction in FY2025 to manage capital intensity. Total CapEx for FY2025 was $4.1 billion, which marked the lowest capital spending level over the past 10 years. This represented a 22% decrease, or approximately $1.1 billion, compared to the $5.2 billion spent in FY2024. The CapEx as a percentage of revenue for FY2025 was 4.6%.

Here's a quick look at some of the key financial figures impacting the cost base for FedEx Corporation in FY2025:

Cost Component	FY2025 Amount	Context/Comparison
Total Jet Fuel Costs	$2,832 million	3.2% of Consolidated Revenue
Capital Expenditure (CapEx)	$4.1 billion	Lowest level in 10 years
Business Optimization Costs	$756 million	Impacted consolidated operating income
Total Employees	Over 500,000	Workforce inspiring focus on safety and standards
DRIVE Structural Cost Reduction	$2.2 billion	Achieved in FY2025

The cost structure is managed through several levers:

• High fixed costs related to the global network, including nearly 700 aircraft.
• Variable costs managed by fuel price fluctuations; FY2025 fuel expense was $2,832 million.
• Labor costs covering a workforce exceeding 500,000.
• Ongoing business optimization expenses, totaling $756 million in one reported category for FY2025.
• Reduced capital intensity, with FY2025 CapEx at $4.1 billion.

FedEx Corporation (FDX) - Canvas Business Model: Revenue Streams

You're looking at the core money-makers for FedEx Corporation as of late 2025. Honestly, the revenue picture is dominated by package volume, but the way they slice and dice those services is key to understanding where the dollars land.

FedEx Corporation finished fiscal year 2025 with consolidated revenue of $87.926 billion. This was a marginal increase, up from $87.693 billion in fiscal 2024.

The revenue streams are primarily organized across the major operating segments, though the company emphasizes that most customers use a bundle of services. For instance, 96.9% of U.S. revenue comes from customers using two or more transportation services.

Here is the breakdown of the full fiscal year 2025 revenue by the main reported segments:

Revenue Stream Segment	FY 2025 Revenue Amount	Percentage of Total Revenue
Federal Express Corporation (Includes Express & Ground)	$75.3 billion	86%
FedEx Freight (LTL Services)	$8.9 billion	10%
Other and Eliminations (Includes Logistics, Office, Dataworks)	$3.7 billion	4%

The FedEx Express segment, covering air-based, premium, time-definite services, is the engine, generating $75.3 billion, or 86% of the total revenue. The FedEx Ground component is integrated within this structure, focusing on surface parcel delivery and high-volume e-commerce.

The FedEx Freight segment, which handles less-than-truckload services and is slated for a spin-off by June 2026, contributed $8.9 billion, representing 10% of the total revenue. Revenue for this segment decreased 6% in 2025 due to lower shipments and fuel surcharges, partially offset by base yield improvement.

Revenue from specialized services falls largely under the Other and Eliminations category, which accounted for $3.7 billion, or 4% of total revenue. This stream includes revenue generated by subsidiaries such as FedEx Logistics, Inc., which saw higher yields and shipments contributing to the segment's revenue increase in 2025.

Additional revenue is captured through various surcharges and fees, which help manage network costs and demand fluctuations. For the 2025 peak season, which began in late September/October, specific surcharges were implemented:

• Demand Surcharge for FedEx Ground residential shipments ranged from $0.40 to $0.65.
• Demand Surcharge for certain Express services (Priority Overnight, 2Day, etc.) ranged from $1.05 to $2.10.
• Residential Delivery Charges for higher-volume shippers ranged from $1.55 to $8.75 across applicable services.
• Higher fuel surcharges had a significant positive effect on yields across package and freight services in a prior quarter, though a lower fuel surcharge was noted as a factor in a later total revenue per shipment decline.

Finance: draft 13-week cash view by Friday.