The Hartford Financial Services Group, Inc. (HIG): Business Model Canvas [Jan-2025 Mis à jour]

Dans le monde dynamique des services financiers, le Hartford Financial Services Group, Inc. (HIG) est une puissance stratégique, tissant des solutions d'assurance complètes qui transcendent les frontières traditionnelles. En tirant parti d'une toile de modèle commercial sophistiqué, la société orchestre une symphonie complexe de partenariats, de technologies innovantes et d'approches centrées sur le client qui lui permettent de naviguer dans le paysage complexe de la gestion des risques et de la protection financière. Des petites entreprises aux grandes entreprises, le modèle multiforme de HIG montre comment les fournisseurs d'assurance modernes peuvent créer de la valeur grâce à une allocation stratégique des ressources, une transformation numérique et des stratégies adaptatives d'engagement client.

The Hartford Financial Services Group, Inc. (HIG) - Modèle commercial: partenariats clés

Sociétés de réassurance

Le Hartford maintient des partenariats stratégiques avec les grandes sociétés de réassurance pour gérer efficacement les risques et les capitaux.

Partenaire de réassurance	Type de réassurance	Valeur du contrat estimé (2024)
Munich re	Propriété & Réassurance des victimes	750 millions de dollars
Suisse re	Vie & Réassurance des avantages du groupe	500 millions de dollars
Hanover re	Réassurance spécialisée	350 millions de dollars

Agents et courtiers d'assurance indépendants

Le Hartford collabore avec un vaste réseau d'agents et de courtiers indépendants.

• Réseau d'agent indépendant total: 7 200 agences
• Paiements de commission annuelle: 1,2 milliard de dollars
• Revenus d'agence moyenne de Hartford: 166 667 $ par agence

Partenaires technologiques

Les partenariats technologiques stratégiques soutiennent les initiatives de transformation numérique et de cybersécurité.

Partenaire technologique	Domaine de mise au point	Investissement annuel
Microsoft Azure	Infrastructure cloud	45 millions de dollars
Réseaux palo alto	Cybersécurité	22 millions de dollars
Salesforce	Gestion de la relation client	18 millions de dollars

Fournisseurs de soins de santé

Les partenariats avec les réseaux de soins de santé soutiennent la rémunération des travailleurs et les avantages sociaux des travailleurs.

• Réseau total des fournisseurs de soins de santé: 1 500 installations médicales
• Réclamations annuelles sur les accidents du travail traités: 125 000
• Couverture réseau: 47 États

Conseillers financiers et sociétés d'investissement

Les relations collaboratives améliorent les offres complètes de services financiers.

Type de partenaire	Nombre de partenaires	Total des actifs sous gestion
Conseillers financiers indépendants	3,800	62 milliards de dollars
Conseillers en investissement enregistrés	1,200	28 milliards de dollars

The Hartford Financial Services Group, Inc. (HIG) - Modèle d'entreprise: activités clés

Conception et souscription des produits d'assurance

Le Hartford génère 21,4 milliards de dollars de revenus annuels (rapport financier 2022). Le développement de produits d'assurance implique une analyse complète des risques et des modèles de tarification stratégique.

Catégorie de produits	Volume de prime annuel	Segment de marché
Assurance commerciale	8,7 milliards de dollars	Petites et moyennes entreprises
Assurance personnelle	5,2 milliards de dollars	Consommateurs individuels
Avantages de groupe	7,5 milliards de dollars	Programmes parrainés par l'employeur

Évaluation et gestion des risques

Le Hartford utilise des techniques avancées de modélisation des risques avec un Portefeuille d'investissement de 42,3 milliards de dollars dédié à l'atténuation des risques.

• Algorithmes d'évaluation des risques propriétaires
• Processus de souscription améliorés par l'apprentissage
• Analyse actuarielle complète

Traitement des réclamations et support client

Le volume de traitement des réclamations annuelles atteint environ 1,2 million de demandes dans tous les segments d'entreprise.

Catégorie des réclamations	Volume annuel	Temps de traitement moyen
Réclamations immobilières	425,000	14 jours
Réclamations automobiles	350,000	10 jours
Indemnisation des travailleurs	425,000	18 jours

Gestion du portefeuille d'investissement

Total des actifs d'investissement gérés: 193,4 milliards de dollars (2022 états financiers).

• Titres à revenu fixe: 68% du portefeuille
• Investissements en actions: 22% du portefeuille
• Investissements alternatifs: 10% du portefeuille

Développement et maintenance de plate-forme numérique

Investissement technologique annuel: 275 millions de dollars en infrastructures numériques et cybersécurité.

Métrique de la plate-forme numérique	Indicateur de performance
Utilisateurs d'applications mobiles	2,3 millions
Soumissions de réclamations en ligne	62% du total des réclamations
Investissement en cybersécurité	85 millions de dollars par an

The Hartford Financial Services Group, Inc. (HIG) - Modèle d'entreprise: Ressources clés

Capital financier solide et réserves

Au quatrième trimestre 2023, le Hartford Financial Services Group a rapporté:

Métrique financière	Montant
Actif total	78,4 milliards de dollars
Capitaux propres des actionnaires	14,8 milliards de dollars
Espèce et investissements	54,3 milliards de dollars

Gestion expérimentée et main-d'œuvre qualifiée

Composition de la main-d'œuvre en 2023:

• Total des employés: 18 600
• Tenure moyenne des employés: 9,2 ans
• Gestion avec des diplômes avancés: 62%

Infrastructure de technologie avancée et d'analyse de données

Détails de l'investissement technologique:

Catégorie d'investissement technologique	Dépenses annuelles
Transformation numérique	245 millions de dollars
Cybersécurité	78 millions de dollars
Plateforme d'analyse de données	132 millions de dollars

Systèmes de gestion des risques robustes

Métriques de gestion des risques:

• Budget de gestion des risques: 156 millions de dollars
• Personnel de conformité: 340 professionnels
• Couverture d'évaluation des risques: 98,7% des opérations commerciales

Base de données client complète et réputation de la marque

Métriques des clients et de la marque:

Métrique de la base de données client	Nombre
Total des clients	5,2 millions
Taux de rétention de la clientèle	87.3%
Valeur de marque	4,6 milliards de dollars

The Hartford Financial Services Group, Inc. (HIG) - Modèle d'entreprise: propositions de valeur

Solutions d'assurance complètes pour les particuliers et les entreprises

Le Hartford propose une large gamme de produits d'assurance avec 22,2 milliards de dollars de revenus totaux pour 2022. Les principaux segments d'assurance comprennent:

Segment de l'assurance	Revenus de primes annuelles
Lignes personnelles	4,8 milliards de dollars
Lignes commerciales	7,6 milliards de dollars
Avantages de groupe	9,8 milliards de dollars

Stratégies de gestion des risques personnalisés

Le Hartford fournit des solutions spécialisées de gestion des risques:

• Plus d'un million de clients d'assurance commerciale
• Évaluation des risques sur mesure pour 94% des entreprises du Fortune 1000
• Équipe d'ingénierie des risques dédiée avec plus de 300 professionnels

Protection financière sur plusieurs segments d'assurance

Mesures de protection financière pour 2022:

Catégorie de protection	Montant de la couverture
Actif total	75,4 milliards de dollars
Total des réclamations payées	13,6 milliards de dollars
Investissements totaux	55,3 milliards de dollars

Prix ​​compétitifs et traitement fiable des réclamations

Performances de traitement des réclamations:

• Temps de règlement des réclamations moyennes: 7-10 jours ouvrables
• Évaluation de satisfaction du client: 4.2 / 5
• Efficacité de traitement des réclamations: taux de résolution de 92%

Outils numériques innovants et expérience client

Statistiques de l'engagement numérique:

Plate-forme numérique	Métriques des utilisateurs
Utilisateurs d'applications mobiles	1,2 million
Soumissions de réclamations en ligne	68% du total des réclamations
Interactions numériques du client	Taux de satisfaction de 85%

The Hartford Financial Services Group, Inc. (HIG) - Modèle d'entreprise: relations clients

Gestion des comptes personnels

Le Hartford fournit à la gestion des comptes personnels dédiés avec 3 742 représentants du service à la clientèle dans 9 centres de services primaires. Depuis 2023, la société maintient un Taux de rétention de la clientèle de 87,6%.

Canal de service	Temps de réponse moyen	Taux de satisfaction client
Support téléphonique	12,4 minutes	92%
Assistance par e-mail	24 heures	88%
Portail numérique	Immédiat	94%

Support client numérique 24/7

Le Hartford exploite une plate-forme de support numérique complète avec 99,7% de disponibilité. Les canaux de support numériques comprennent:

• Prise en charge de l'application mobile
• Services de chat en ligne
• Centres d'aide automatisés
• Assistance client alimentée par AI

Consultations d'assurance personnalisées

La société propose 127 500 séances de consultation d'assurance personnalisées par an, avec une durée moyenne de consultation de 43 minutes. Les canaux de consultation comprennent:

• Réunions virtuelles
• Consultations en personne
• Consultations téléphoniques
• Support d'agent spécialisé

Plateformes en ligne en libre-service

Les plates-formes en libre-service numériques ont traité 2,4 millions de transactions clients en 2023, ce qui représente 62% du total des interactions client. Les fonctionnalités de la plate-forme comprennent:

Fonctionnalité de plate-forme	Pourcentage d'utilisation	Volume de transaction annuel
Gestion des politiques	47%	1,128,000
Traitement des réclamations	28%	672,000
Services de facturation	25%	600,000

Mises à jour régulières de la communication et des politiques

Le Hartford envoie 4,6 millions de communications de mise à jour des politiques chaque année via plusieurs canaux, avec un taux d'engagement client de 93%. Les méthodes de communication comprennent:

• Notifications par e-mail
• Alertes SMS
• Notifications push de l'application mobile
• Déclarations trimestrielles imprimées

The Hartford Financial Services Group, Inc. (HIG) - Modèle d'entreprise: canaux

Plateforme de vente en ligne directe

En 2024, la plate-forme de vente en ligne directe de Hartford génère environ 2,3 milliards de dollars de revenus de ventes numériques annuels. La plate-forme prend en charge plus de 1,2 million d'interactions clients en ligne uniques par mois.

Métrique du canal numérique	Données quantitatives
Revenus de ventes numériques annuels	2,3 milliards de dollars
Interactions mensuelles en ligne des clients	1,2 million
Taux de conversion d'achat de stratégie en ligne	17.4%

Réseaux d'agent d'assurance indépendants

Le Hartford entretient des relations avec environ 6 500 réseaux d'agents d'assurance indépendants à travers les États-Unis.

• Couverture du réseau total des agents: 50 États
• Taux de commission moyen: 10-15% par politique
• Revenus annuels par le biais des réseaux d'agent: 4,7 milliards de dollars

Application mobile

L'application mobile de Hartford prend en charge plus de 3,8 millions d'utilisateurs actifs en 2024, avec une cote de 4,6 / 5 App Store.

Métrique de l'application mobile	Données quantitatives
Utilisateurs de l'application mobile actifs	3,8 millions
Note de l'App Store	4.6/5
Transactions de stratégie mobile mensuelles	672,000

Site Web de l'entreprise

Le site Web d'entreprise de Hartford reçoit 12,4 millions de visiteurs uniques par mois, avec une durée de session moyenne de 7,2 minutes.

Centres de service à la clientèle basés sur téléphone

La société exploite 14 centres de service à la clientèle qui gèrent environ 5,6 millions d'appels clients par an.

Métrique du centre d'appel	Données quantitatives
Centres de service client total	14
Appels clients annuels	5,6 millions
Temps de résolution des appels moyens	8,3 minutes

The Hartford Financial Services Group, Inc. (HIG) - Modèle d'entreprise: segments de clientèle

Petites et moyennes entreprises

Le Hartford dessert environ 1 million de petites et moyennes entreprises à travers les États-Unis. Les primes totales d'assurance commerciale pour ce segment ont atteint 4,3 milliards de dollars en 2022.

Métriques du segment des entreprises	2022 données
Clients totaux d'assurance commerciale	1,000,000
Primes d'assurance commerciale	4,3 milliards de dollars
Valeur de politique moyenne	$4,300

Grandes entreprises d'entreprise

Le Hartford fournit des solutions d'assurance à environ 25 000 grands clients de grandes entreprises. Le segment des entreprises a généré 2,8 milliards de dollars de revenus d'assurance commerciale en 2022.

• Clientèle d'entreprise couvrant plusieurs industries
• Solutions de gestion des risques spécialisées
• Packages d'assurance personnalisés

Consommateurs individuels

Le Hartford dessert plus de 3,5 millions de clients d'assurance individuels. L'assurance des lignes personnelles a généré 6,2 milliards de dollars de primes en 2022.

Catégorie d'assurance personnelle	Nombre de clients	Revenus de primes
Assurance automobile	1,750,000	2,9 milliards de dollars
Assurance habitation	1,250,000	2,5 milliards de dollars
Parapluie personnel	500,000	800 millions de dollars

Clients de retraite et d'investissement

Le Hartford gère environ 92,4 milliards de dollars d'actifs de retraite en 2022.

• 401 (k) plans de retraite
• Comptes de retraite individuels
• Services de gestion des pensions

Marchés d'assurance commerciaux et personnels

La pénétration totale du marché de l'assurance a atteint 7,5% entre les segments commerciaux et personnels en 2022. Les primes d'assurance combinées ont totalisé 13,3 milliards de dollars.

Segment du marché de l'assurance	Part de marché	Revenus de primes
Assurance commerciale	4.2%	7,1 milliards de dollars
Assurance personnelle	3.3%	6,2 milliards de dollars

The Hartford Financial Services Group, Inc. (HIG) - Modèle d'entreprise: Structure des coûts

Développement de produits et dépenses d'innovation

En 2023, le Hartford a investi 173 millions de dollars dans les frais de recherche et développement et d'innovation technologique.

Catégorie de dépenses	Montant (USD)
Investissement en R&D	173 millions de dollars
Développement de logiciels	87,5 millions de dollars
Amélioration de la plate-forme numérique	45,2 millions de dollars

Coûts de traitement des réclamations et de règlement

Les dépenses totales de traitement des réclamations pour 2023 étaient de 4,2 milliards de dollars.

Catégorie de traitement des réclamations	Coût (USD)
Propriété & Réclamations de victimes	2,6 milliards de dollars
Réclamations sur les avantages sociaux du groupe	1,1 milliard de dollars
Traitement des réclamations administratives	500 millions de dollars

Investissements infrastructures technologiques

Le Hartford a alloué 215 millions de dollars aux infrastructures technologiques en 2023.

• Infrastructure de cloud computing: 82 millions de dollars
• Systèmes de cybersécurité: 63 millions de dollars
• Mises à niveau du réseau et du centre de données: 70 millions de dollars

Dépenses de marketing et de distribution

Les coûts de marketing et de distribution ont totalisé 392 millions de dollars en 2023.

Canal de marketing	Dépenses (USD)
Marketing numérique	124 millions de dollars
Publicité traditionnelle	98 millions de dollars
Commissions d'agent et de courtier	170 millions de dollars

Compensation et formation des employés

Les dépenses totales liées aux employés étaient de 1,1 milliard de dollars en 2023.

• Dépenses de salaire de base: 685 millions de dollars
• Bonus de performance: 215 millions de dollars
• Formation et développement des employés: 42 millions de dollars
• Avantages et soins de santé: 158 millions de dollars

The Hartford Financial Services Group, Inc. (HIG) - Modèle d'entreprise: Strots de revenus

Primes d'assurance immobilière et de victimes

Pour l'exercice 2023, le Hartford a déclaré que Hartford a déclaré des primes écrites nettes de 6,47 milliards de dollars. La ventilation du segment comprend:

Segment	Primes écrites nettes
Lignes commerciales	4,2 milliards de dollars
Lignes personnelles	2,27 milliards de dollars

Assurance des avantages sociaux de la vie et du groupe

Le segment des avantages et de l'assurance-vie du groupe de Hartford a généré des primes totales de 3,98 milliards de dollars en 2023.

• Primes d'assurance-vie et d'invalidité des groupes: 2,45 milliards de dollars
• Groupe Avantages volontaires Primes: 1,53 milliard de dollars

Revenu de placement de la gestion du portefeuille

Les revenus de placement pour 2023 ont totalisé 1,95 milliard de dollars, avec l'allocation suivante:

Catégorie d'investissement	Montant du revenu
Titres à maturité fixe	1,42 milliard de dollars
Titres de capitaux propres	350 millions de dollars
Investissements alternatifs	180 millions de dollars

Assurance contre les accidents du travail

Les primes d'assurance contre les accidents du travail pour 2023 ont atteint 1,12 milliard de dollars, ce qui représente 17,3% du total des primes d'assurance immobilière et de victimes.

Ventes de produits de la retraite et de rente

Les ventes de produits de retraite et de rente ont généré 2,65 milliards de dollars de revenus pour 2023:

• Ventes de rente individuelles: 1,58 milliard de dollars
• Produits du plan de retraite: 1,07 milliard de dollars

Total des sources de revenus pour 2023: 16,15 milliards de dollars

The Hartford Financial Services Group, Inc. (HIG) - Canvas Business Model: Value Propositions

You're looking at how The Hartford Financial Services Group, Inc. delivers distinct value to its customers as of late 2025. It's about proving superior execution in underwriting and maintaining rock-solid financial footing, so you can trust them with your biggest risks.

Industry-leading underwriting profitability is a core promise, especially in the Business Insurance segment. This isn't just talk; the numbers back it up with disciplined pricing and risk selection. For the third quarter of 2025, the Business Insurance underlying combined ratio-that's losses and expenses relative to premiums earned-came in at a tight $\mathbf{89.4}$. To give you some context on how that compares across the P&C lines for that quarter, here's a quick look:

Segment	Q3 2025 Underlying Combined Ratio	Q3 2025 Written Premium Growth
Business Insurance	89.4	9%
Personal Insurance	90.0	(Part of 7% total P&C growth)
Global Specialty	85.0	5%

This focus on underwriting excellence directly supports the company's financial stability. You see this resilience reflected in the key profitability metric: the trailing 12-month core earnings Return on Equity (ROE) stood at an impressive $\mathbf{18.4\%}$ as of the end of Q3 2025. That's a strong return generated from the core operations. For comparison, the net income ROE for the same trailing twelve-month period was $\mathbf{20.3\%}$.

The Hartford offers comprehensive commercial coverage, meaning you can consolidate multiple complex needs with one carrier. They cover the big three for businesses of all sizes, from small to large enterprises. This includes:

• Workers' compensation insurance, with cost-saving services and tools like XactPAY for billing audits.
• Commercial Property, with tailored plans for complex property risks.
• General Liability, with an expanded appetite to solve for even catastrophic exposures.
• Commercial Auto, offering one of the widest ranges of auto products.

For specialized sectors like Financial Services, The Hartford provides tailored professional liability protection, including Directors, Officers and Entity (D&O) coverage, Errors and Omissions (E&O), and Fiduciary coverage, with limits up to $\mathbf{\$25}$ million via Umbrella and excess liability.

In the Employee Benefits space, The Hartford is using technology to make a historically painful process easier. They are focused on simplified, personalized employee benefits enrollment via technology. For instance, in Q2 2025, they highlighted a new partnership with Nayya to bring AI-powered personalization to benefits enrollment, integrating directly with leading HR platforms. This focus on user experience helps drive solid segment performance; the Employee Benefits core earnings margin for Q3 2025 was $\mathbf{8.3\%}$.

Finally, the value proposition extends to investment management through Hartford Funds, offering diversified investment products. As of September 30, 2025, Hartford Funds managed $\mathbf{\$146}$ billion in assets, comprising more than $\mathbf{60}$ mutual funds and ETFs. They partner with major institutional investment firms like Wellington Management and Schroders to deliver active strategies. The performance shows this diversification is working; as of 9/30/25, $\mathbf{13}$ out of $\mathbf{22}$ products with a 1-year history outperformed their respective Morningstar category averages.

Finance: draft 13-week cash view by Friday.

The Hartford Financial Services Group, Inc. (HIG) - Canvas Business Model: Customer Relationships

You're looking at how The Hartford Financial Services Group, Inc. keeps its customers-from independent agents to large corporations-engaged and profitable. It's a mix of old-school relationship building and new-school digital efficiency.

Dedicated agent/broker support to deepen distribution relationships

The Hartford Financial Services Group, Inc. relies heavily on its network of Producers, which includes insurance agents and brokers. Compensation structures are designed to encourage them to place profitable business and service policyholders. This support system involves several payment types:

• Base Commission, a fixed percentage of premium or fixed amount per policy.
• Contingent Commission, based on meeting production, growth, or profitability objectives over a preceding period.
• Supplemental Commission, offered in addition to or in lieu of Contingent Commission for certain Producers.

The focus on distribution partner efficiency is clearly driving results; for instance, in the third quarter of 2025, written premium growth in the overall Business Insurance segment was 9%. The company continues to invest to enhance the broker and agent experience, which helps drive submissions.

High-touch, consultative service for large commercial accounts

For Middle & Large business clients, the relationship is more consultative, requiring deep underwriting expertise. This segment showed strong top-line performance, with written premium increasing 10% in the third quarter of 2025. The focus here is balancing growth with strong underwriting discipline, as seen in the segment's underlying combined ratios.

Here's a look at how the performance metrics for the commercial segments stacked up in recent quarters:

Segment/Metric	Q3 2025 Data	Q1 2025 Data
Middle & Large Business Written Premium Growth	10%	9%
Middle & Large Business Underlying Combined Ratio	91.4%	90.6%
Small Business Written Premium Growth	11%	9%
Small Business Underlying Combined Ratio	89.8%	89.4%

The overall Business Insurance segment, which includes these large accounts, saw its written premium expected to exceed $6 billion in 2025, representing 10% growth over the prior year.

Digital self-service tools for policy management and claims filing

The Hartford Financial Services Group, Inc. is actively investing in digital capabilities, particularly focusing on AI implementation in claims, underwriting, and operations. Agents and brokers use the Electronic Business Center (EBC) Agent Portal for transparency and transaction processing. This portal gives them access to tools for:

• Policy management.
• Billing and invoices review.
• Service requests and endorsements processing.
• Access to claims information reporting.

These digital enhancements aim to decrease turnaround times and increase accuracy for the distribution partners who serve the end customers.

Personalized, data-driven wellness experiences for group benefits customers

In the Employee Benefits space, The Hartford Financial Services Group, Inc. provides a suite of programs, including access to the My Wellness at Work platform, where customers can register to earn well-being credits toward health plan contributions. The segment's profitability reflects its performance in this competitive area, with a core earnings margin of 7.6% reported in the first quarter of 2025, improving to 9.2% in the second quarter of 2025. Furthermore, external research indicates that benefits are a major factor in employment decisions; 82% of U.S. workers state benefits are a key consideration when searching for a new job.

Finance: draft 13-week cash view by Friday.

The Hartford Financial Services Group, Inc. (HIG) - Canvas Business Model: Channels

You're looking at how The Hartford Financial Services Group, Inc. gets its products to customers, which is quite segmented across its core businesses. For the Property & Casualty (P&C) side, the distribution network is the backbone, especially for the largest segment, Business Insurance.

Independent retail agents and brokers (primary channel for P&C)

This is the main route for both Business Insurance and Personal Insurance. Business Insurance, which reported written premiums of $3.7 billion in Q1 2025, relies heavily on this network to reach small businesses, middle market companies, and national accounts. Personal Insurance, which saw written premiums grow by 7% in Q2 2025 to $980 million, also uses agents, notably for its new Prevail offering introduced in Q2 2025 to the agency channel. Anyway, the overall P&C business saw written premiums rise by 7% in the third quarter of 2025. Still, the specific split of premiums flowing only through independent retail agents versus other methods isn't explicitly broken out in the latest filings.

• Business Insurance relies on retail agents and brokers for distribution.
• Personal Insurance includes a special program for members of AARP.
• Renewal written pricing in Personal Insurance auto was 14% in Q2 2025.
• Homeowners renewal written pricing was 12.7% in Q2 2025.

Wholesale agents and reinsurance brokers for specialty lines

The Global Specialty business, part of Business Insurance, specifically uses wholesale agents and global/specialty insurance and reinsurance brokers. This channel supports customized products. Global Specialty posted record gross written premiums of $1.3 billion in Q2 2025, with an underlying combined ratio of 84.8 for that quarter. The Excess & Surplus (E&S) binding premium within this area saw a significant 35% increase, showing strong utilization of the wholesale market for specialized risk transfer.

Direct digital platforms for certain personal and small business products

The Hartford Financial Services Group, Inc. does use direct digital platforms, though the data on premium volume flowing exclusively through these channels remains less granular than the agent channel data. The company is advancing its underwriting tools, noting that 75% of all quotes across admitted lines are bound within minutes using its AI-powered platform, which supports both agent efficiency and potentially direct customer interaction points. The Personal Insurance segment, which serves individuals, saw its Homeowners written premium grow by 17% in Q2 2025.

Financial advisors and intermediaries for Hartford Funds products

Hartford Funds distributes its investment products, including mutual funds via Hartford Funds Distributors, LLC (HFD), and ETFs via ALPS Distributors, Inc. (ALPS). This distribution heavily involves financial advisors and intermediaries. Hartford Funds contributed 4% of The Hartford Financial Services Group, Inc.'s total revenue in Q1 2025. As of September 30, 2025, the investment advisory business had approximately $145.0 billion in discretionary and non-discretionary assets under management (AUM), up from the reported $142.4 billion as of September 30, 2024. The ETF business surpassed $5 billion in AUM as of October 31, 2024, reaching $5.3 billion.

Here's a quick look at the financial scale of the segments that rely on these channels as of mid-2025 reports:

Segment/Metric	Latest Reported Value (2025)	Reporting Period	Channel Relevance
Business Insurance Written Premiums	$3.7 billion	Q1 2025	Independent Agents/Brokers, Wholesale
Global Specialty Gross Written Premiums	$1.3 billion	Q2 2025	Wholesale Agents/Brokers
Personal Insurance Written Premiums	$980 million	Q2 2025	Independent Agents/Brokers
Hartford Funds Revenue Contribution	4%	Q1 2025	Financial Advisors/Intermediaries
Total Investment Advisory AUM (Estimate)	$145.0 billion	Q3 2025 (Estimated from 9/30/24 base)	Financial Advisors/Intermediaries

The P&C side shows strong top-line momentum, with Business Insurance earning premiums up 10% in Q2 2025, and Personal Insurance seeing its underlying combined ratio improve to 88.0 in Q2 2025, showing the channel strategy is supporting underwriting discipline. Finance: draft 13-week cash view by Friday.

The Hartford Financial Services Group, Inc. (HIG) - Canvas Business Model: Customer Segments

You're looking at the core groups The Hartford Financial Services Group, Inc. serves, which directly translate to their financial performance. Based on the latest figures available through the third quarter of 2025, here's how the customer base breaks down.

The Hartford Financial Services Group, Inc.'s total trailing twelve months (TTM) revenue ending September 30, 2025, was reported at $27.908 Billion USD. For the third quarter of 2025 alone, total revenue reached $7.23 billion dollars.

The primary customer groups are segmented as follows, with the Business Insurance segment historically driving the largest portion of the top line:

• Small to large commercial businesses (main revenue driver)
• Individual consumers for auto and homeowners insurance (Personal Insurance)
• Employers seeking group life, disability, and accident coverage (Employee Benefits)
• Retail and institutional investors for mutual funds (Hartford Funds)

Here's a look at the financial metrics tied to these segments, primarily using Q3 2025 results:

Customer Segment	Key Metric	Latest Real-Life Number (2025)
Small to large commercial businesses (Business Insurance)	Written Premium Growth (Q3 2025)	9%
Small to large commercial businesses (Business Insurance)	Core Earnings (Q3 2025)	$723 million
Small to large commercial businesses (Small Business Target)	Target Annual Written Premium (2025)	Exceed $6 billion
Individual consumers (Personal Insurance)	Written Premium Growth (Q3 2025)	2%
Individual consumers (Personal Insurance)	Core Earnings (Q3 2025)	$143 million
Individual consumers (Personal Insurance - Homeowners)	Underlying Combined Ratio (Q3 2025)	74.4%
Employers (Employee Benefits)	Fully Insured Ongoing Premiums (Q1 2025)	$1.6 billion
Employers (Employee Benefits)	Core Earnings (Q3 2025)	$149 million
Retail and institutional investors (Hartford Funds)	Assets Under Management (AUM) (as of 9/30/25)	$146 billion
Retail and institutional investors (Hartford Funds)	Net Income Contribution (Q3 2025)	$57 million

The Business Insurance segment, serving small to large commercial businesses, is the largest revenue contributor, accounting for 54% of total revenue based on trailing twelve months data from the end of 2024. This segment saw earned premium growth of 9% in Q3 2025.

For Personal Insurance, which covers individual consumers, the written premium growth was 2% in the third quarter of 2025, with core earnings hitting $143 million for that period. The underlying loss and loss adjustment expense ratio for the auto line improved by 3.6 points in the quarter.

The Employee Benefits segment showed persistency remaining strong in the low 90s in Q3 2025, though fully insured premium and sales were flat year-over-year. Net income for this segment was $144 million in Q3 2025.

Hartford Funds serves investors through various channels. Its assets under management (AUM) reached $146 billion as of September 30, 2025. This segment contributed $57 million to net income in the third quarter of 2025, driven by higher daily average AUM.

You can see the general revenue contribution structure from the trailing twelve months ending February 2025:

• Business Insurance: $14.4 billion (54% of total revenue)
• Other Segments (Combined): $12.2 billion (46% of total revenue)

Finance: draft 13-week cash view by Friday.

The Hartford Financial Services Group, Inc. (HIG) - Canvas Business Model: Cost Structure

You're looking at the hard costs The Hartford Financial Services Group, Inc. incurs to keep the lights on and pay out when things go wrong. This structure is heavily weighted toward claims, which is typical for an insurer, but also shows clear spending on future-proofing the business.

The most significant cost driver, by far, is the obligation to policyholders.

Claims and Loss Adjustment Expenses (LAE)

These are the costs associated with settling claims and the expenses incurred to investigate and manage those claims. For the first quarter of 2025, this was a massive outlay.

The total for Benefits, losses, and loss adjustment expenses in Q1 2025 reached $4,000 million. This figure reflects the inherent volatility of the insurance business, especially given the major catastrophe events experienced early in the year.

Underwriting and Insurance Operating Costs

These are the day-to-day expenses of running the insurance operations, separate from the claims themselves. For Q1 2025, The Hartford Financial Services Group, Inc. reported:

• Insurance operating costs and other expenses totaling $1,352 million.
• This total was broken down across segments in the consolidated statements, including figures like $524 million and $406 million for certain operational buckets within that total.

The overall P&C expense ratio in Q2 2025 was 25.7, up 1.3 points from Q2 2024, driven by technology and staffing increases.

Investment in Technology and AI Infrastructure

The Hartford is clearly putting capital to work to improve underwriting and efficiency. While Q1 data is sparse for this specific line item, later 2025 guidance gives us a clear picture of the scale of investment.

For the third quarter of 2025, the planned IT budget was $1.3 billion, which included over $500 million specifically allocated for investment projects, likely encompassing AI-driven underwriting enhancements.

Acquisition and Maintenance Costs for the Agent/Broker Network

Costs related to the distribution network, primarily commissions paid to agents and brokers, are embedded within the overall expense structure. You see this reflected in the expense ratio components.

In Personal Insurance for Q1 2025, the expense ratio of 27.0 reflected a 1.7 point increase from the prior year, partly due to a higher commission ratio.

Here's a quick look at how some of those expense components trended in Q1 2025:

Expense Component Category	Q1 2025 Amount (Millions USD)	Related Metric/Context
Benefits, losses, and loss adjustment expenses	$4,000	Total for the quarter.
Insurance operating costs and other expenses	$1,352	Total for the quarter.
Personal Insurance Expense Ratio	27.0	Reflecting a higher commission ratio.

Interest Expense on Debt and Capital Management Costs

The cost of financing is a necessary component, though The Hartford has worked to manage its debt profile over time. For Q1 2025, the reported Interest expense in the consolidated statement of operations was listed as "-," suggesting it was either zero or immaterial in that specific GAAP reporting line.

However, capital management activities represent a clear cash outflow, which is a cost to shareholders in the short term:

• During Q1 2025, The Hartford repurchased 3,500,000.0 shares.
• The total cash outlay for these share repurchases in Q1 2025 was $400,000,000.

The company also paid out $150 million in common stockholder dividends during that same quarter.

The Hartford Financial Services Group, Inc. (HIG) - Canvas Business Model: Revenue Streams

You're looking at where The Hartford Financial Services Group, Inc. (HIG) actually brings in the money, which is key for any financial services firm. As of late 2025, the total trailing 12-month revenue is approximately $27.69 Billion USD, though the most recently reported TTM revenue ending September 30, 2025, was $27.908B. That top-line number is built from a few core areas, mainly underwriting and investing the float.

The primary engine is earned premiums from the insurance operations. You saw the Business Insurance segment perform strongly, with written premium growth of 9% in Q3 2025. For that quarter alone, Business Insurance written premiums reached $3.6 billion. Still, you have to look at the other segments to get the full picture of the underwriting revenue base.

Here's a breakdown of the key revenue components we can see from the Q3 2025 reporting period, which gives you a solid snapshot of the revenue mix:

Revenue Source Component	Latest Reported Metric/Value	Period
Total Trailing 12-Month Revenue (Closest Real-Life)	$27.908 Billion	Ending September 30, 2025
Q3 Total Revenue	$7.23 billion	Q3 2025
Business Insurance Written Premium Growth	9% increase	Q3 2025
Business Insurance Written Premium	$3.6 billion	Q3 2025
Personal Insurance Written Premium	$987 million	Q3 2025
Consolidated Net Investment Income	$759 million	Q3 2025
Employee Benefits Core Earnings Margin	8.3%	Q3 2025

Net investment income from the managed asset portfolio is definitely a major contributor, especially with rates where they are. For the third quarter of 2025, consolidated net investment income hit $759 million, which was an increase from $659 million in the third quarter of 2024. This growth comes from a higher level of invested assets and reinvesting at better interest rates, though it's partially offset by lower yields on variable-rate securities.

Also, don't forget the asset management side. Fee income net of operating costs from Hartford Funds' assets under management (AUM) helps the bottom line. For example, in the second quarter of 2025, the daily average AUM for Hartford Funds was $138 billion, marking a 3% increase from the prior year's second quarter. The Q3 2025 results specifically noted an increase in net income driven by higher daily average Hartford Funds AUM impacting that fee income.

The Personal Insurance segment also brings in earned premiums. In Q3 2025, written premiums for Personal Insurance were $987 million, up from $970 million the year before. The Employee Benefits segment shows its contribution through profitability metrics, with a core earnings margin of 8.3% in Q3 2025. These revenue streams-premiums, investment income, and asset management fees-are what keep The Hartford Financial Services Group, Inc. running. Finance: draft the Q4 2025 revenue projection based on this Q3 data by next Tuesday.