The Hartford Financial Services Group, Inc. (HIG): Business Model Canvas

In der dynamischen Welt der Finanzdienstleistungen gilt die Hartford Financial Services Group, Inc. (HIG) als strategisches Kraftpaket, das umfassende Versicherungslösungen zusammenstellt, die über traditionelle Grenzen hinausgehen. Durch die Nutzung eines ausgefeilten Business Model Canvas orchestriert das Unternehmen eine komplexe Symphonie aus Partnerschaften, innovativen Technologien und kundenorientierten Ansätzen, die es ihm ermöglichen, sich in der komplexen Landschaft des Risikomanagements und der finanziellen Absicherung zurechtzufinden. Von kleinen Unternehmen bis hin zu großen Konzernen zeigt das vielfältige Modell von HIG, wie moderne Versicherungsanbieter durch strategische Ressourcenallokation, digitale Transformation und adaptive Kundenbindungsstrategien Mehrwert schaffen können.

The Hartford Financial Services Group, Inc. (HIG) – Geschäftsmodell: Wichtige Partnerschaften

Rückversicherungsunternehmen

The Hartford unterhält strategische Partnerschaften mit großen Rückversicherungsunternehmen, um Risiken und Kapital effektiv zu verwalten.

Rückversicherungspartner	Art der Rückversicherung	Geschätzter Vertragswert (2024)
Münchener Rück	Eigentum & Unfallrückversicherung	750 Millionen Dollar
Swiss Re	Leben & Gruppenleistungsrückversicherung	500 Millionen Dollar
Hannover Rück	Spezialrückversicherung	350 Millionen Dollar

Unabhängige Versicherungsvertreter und Makler

The Hartford arbeitet mit einem umfangreichen Netzwerk unabhängiger Agenten und Makler zusammen.

• Gesamtes unabhängiges Agentennetzwerk: 7.200 Agenturen
• Jährliche Provisionszahlungen: 1,2 Milliarden US-Dollar
• Durchschnittlicher Agenturumsatz von The Hartford: 166.667 USD pro Agentur

Technologiepartner

Strategische Technologiepartnerschaften unterstützen Initiativen zur digitalen Transformation und Cybersicherheit.

Technologiepartner	Fokusbereich	Jährliche Investition
Microsoft Azure	Cloud-Infrastruktur	45 Millionen Dollar
Palo Alto Networks	Cybersicherheit	22 Millionen Dollar
Salesforce	Kundenbeziehungsmanagement	18 Millionen Dollar

Gesundheitsdienstleister

Partnerschaften mit Gesundheitsnetzwerken unterstützen die Arbeitnehmerentschädigung und Gruppenleistungen.

• Gesamtes Netzwerk an Gesundheitsdienstleistern: 1.500 medizinische Einrichtungen
• Bearbeitete jährliche Arbeitnehmerentschädigungsansprüche: 125.000
• Netzabdeckung: 47 Staaten

Finanzberater und Investmentfirmen

Kooperationsbeziehungen verbessern umfassende Finanzdienstleistungsangebote.

Partnertyp	Anzahl der Partner	Gesamtes verwaltetes Vermögen
Unabhängige Finanzberater	3,800	62 Milliarden Dollar
Registrierte Anlageberater	1,200	28 Milliarden Dollar

The Hartford Financial Services Group, Inc. (HIG) – Geschäftsmodell: Hauptaktivitäten

Design und Underwriting von Versicherungsprodukten

Das Hartford erwirtschaftet einen Jahresumsatz von 21,4 Milliarden US-Dollar (Finanzbericht 2022). Die Entwicklung von Versicherungsprodukten umfasst umfassende Risikoanalysen und strategische Preismodelle.

Produktkategorie	Jährliches Prämienvolumen	Marktsegment
Gewerbliche Versicherung	8,7 Milliarden US-Dollar	Kleine bis mittlere Unternehmen
Persönliche Versicherung	5,2 Milliarden US-Dollar	Einzelne Verbraucher
Gruppenvorteile	7,5 Milliarden US-Dollar	Vom Arbeitgeber gesponserte Programme

Risikobewertung und -management

Das Hartford verwendet fortschrittliche Risikomodellierungstechniken mit a Anlageportfolio im Wert von 42,3 Milliarden US-Dollar der Risikominderung gewidmet.

• Proprietäre Algorithmen zur Risikobewertung
• Durch maschinelles Lernen verbesserte Underwriting-Prozesse
• Umfassende versicherungsmathematische Analyse

Schadensbearbeitung und Kundenbetreuung

Das jährliche Schadenbearbeitungsvolumen erreicht in allen Geschäftsbereichen rund 1,2 Millionen Schadensfälle.

Anspruchskategorie	Jahresvolumen	Durchschnittliche Bearbeitungszeit
Eigentumsansprüche	425,000	14 Tage
Autoschäden	350,000	10 Tage
Arbeitnehmerentschädigung	425,000	18 Tage

Anlageportfoliomanagement

Gesamtes verwaltetes Anlagevermögen: 193,4 Milliarden US-Dollar (Jahresabschluss 2022).

• Festverzinsliche Wertpapiere: 68 % des Portfolios
• Aktienanlagen: 22 % des Portfolios
• Alternative Anlagen: 10 % des Portfolios

Entwicklung und Wartung digitaler Plattformen

Jährliche Technologieinvestition: 275 Millionen US-Dollar in digitale Infrastruktur und Cybersicherheit.

Digitale Plattformmetrik	Leistungsindikator
Benutzer mobiler Apps	2,3 Millionen
Online-Antragseinreichung	62 % der gesamten Ansprüche
Investition in Cybersicherheit	85 Millionen US-Dollar pro Jahr

The Hartford Financial Services Group, Inc. (HIG) – Geschäftsmodell: Schlüsselressourcen

Starkes Finanzkapital und Reserven

Zum 4. Quartal 2023 berichtete die Hartford Financial Services Group:

Finanzkennzahl	Betrag
Gesamtvermögen	78,4 Milliarden US-Dollar
Eigenkapital	14,8 Milliarden US-Dollar
Bargeld und Investitionen	54,3 Milliarden US-Dollar

Erfahrenes Management und qualifizierte Arbeitskräfte

Zusammensetzung der Belegschaft ab 2023:

• Gesamtzahl der Mitarbeiter: 18.600
• Durchschnittliche Betriebszugehörigkeit: 9,2 Jahre
• Management mit höheren Abschlüssen: 62 %

Fortschrittliche Technologie- und Datenanalyse-Infrastruktur

Details zu Technologieinvestitionen:

Kategorie „Technologieinvestitionen“.	Jährliche Ausgaben
Digitale Transformation	245 Millionen Dollar
Cybersicherheit	78 Millionen Dollar
Datenanalyseplattform	132 Millionen Dollar

Robuste Risikomanagementsysteme

Risikomanagement-Kennzahlen:

• Budget für Risikomanagement: 156 Millionen US-Dollar
• Compliance-Mitarbeiter: 340 Fachleute
• Abdeckung durch Risikobewertung: 98,7 % des Geschäftsbetriebs

Umfangreiche Kundendatenbank und Markenreputation

Kunden- und Markenkennzahlen:

Kundendatenbank-Metrik	Nummer
Gesamtzahl der Kunden	5,2 Millionen
Kundenbindungsrate	87.3%
Markenwert	4,6 Milliarden US-Dollar

The Hartford Financial Services Group, Inc. (HIG) – Geschäftsmodell: Wertversprechen

Umfassende Versicherungslösungen für Privatpersonen und Unternehmen

The Hartford bietet eine breite Palette an Versicherungsprodukten mit einem Gesamtumsatz von 22,2 Milliarden US-Dollar für 2022. Zu den wichtigsten Versicherungssegmenten gehören:

Versicherungssegment	Jährliche Prämieneinnahmen
Persönliche Zeilen	4,8 Milliarden US-Dollar
Kommerzielle Linien	7,6 Milliarden US-Dollar
Gruppenvorteile	9,8 Milliarden US-Dollar

Maßgeschneiderte Risikomanagementstrategien

The Hartford bietet spezialisierte Risikomanagementlösungen mit:

• Über 1 Million gewerbliche Versicherungskunden
• Maßgeschneiderte Risikobewertung für 94 % der Fortune-1000-Unternehmen
• Engagiertes Risiko-Engineering-Team mit über 300 Fachleuten

Finanzieller Schutz über mehrere Versicherungssegmente hinweg

Finanzielle Schutzkennzahlen für 2022:

Schutzkategorie	Deckungsbetrag
Gesamtvermögen	75,4 Milliarden US-Dollar
Gesamtzahl der gezahlten Ansprüche	13,6 Milliarden US-Dollar
Gesamtinvestitionen	55,3 Milliarden US-Dollar

Wettbewerbsfähige Preise und zuverlässige Schadensbearbeitung

Leistung der Schadensbearbeitung:

• Durchschnittliche Schadensregulierungszeit: 7–10 Werktage
• Kundenzufriedenheitsbewertung: 4,2/5
• Effizienz der Schadensbearbeitung: 92 % Erstkontakt-Lösungsrate

Innovative digitale Tools und Kundenerlebnis

Statistiken zum digitalen Engagement:

Digitale Plattform	Benutzermetriken
Benutzer mobiler Apps	1,2 Millionen
Online-Antragseinreichung	68 % der gesamten Schadensfälle
Digitale Kundeninteraktionen	85 % Zufriedenheitsrate

The Hartford Financial Services Group, Inc. (HIG) – Geschäftsmodell: Kundenbeziehungen

Persönliche Kontoverwaltung

The Hartford bietet dediziertes persönliches Account-Management mit 3.742 Kundendienstmitarbeitern in 9 primären Servicezentren. Ab 2023 unterhält das Unternehmen eine Kundenbindungsrate von 87,6 %.

Servicekanal	Durchschnittliche Reaktionszeit	Kundenzufriedenheitsrate
Telefonsupport	12,4 Minuten	92%
E-Mail-Support	24 Stunden	88%
Digitales Portal	Sofort	94%

Digitaler Kundensupport rund um die Uhr

Das Hartford betreibt eine umfassende digitale Supportplattform mit 99,7 % Verfügbarkeit. Zu den digitalen Supportkanälen gehören:

• Unterstützung für mobile Apps
• Online-Chat-Dienste
• Automatisierte Hilfezentren
• KI-gestützte Kundenunterstützung

Personalisierte Versicherungsberatung

Das Unternehmen bietet jährlich 127.500 personalisierte Versicherungsberatungsgespräche mit einer durchschnittlichen Beratungsdauer von 43 Minuten an. Zu den Beratungskanälen gehören:

• Virtuelle Treffen
• Persönliche Beratungen
• Telefonische Beratungen
• Unterstützung durch spezialisierte Agenten

Self-Service-Online-Plattformen

Digitale Self-Service-Plattformen verarbeiteten im Jahr 2023 2,4 Millionen Kundentransaktionen, was 62 % der gesamten Kundeninteraktionen ausmacht. Zu den Plattformfunktionen gehören:

Plattformfunktion	Nutzungsprozentsatz	Jährliches Transaktionsvolumen
Richtlinienverwaltung	47%	1,128,000
Schadensbearbeitung	28%	672,000
Abrechnungsdienste	25%	600,000

Regelmäßige Kommunikations- und Richtlinienaktualisierungen

The Hartford versendet jährlich 4,6 Millionen Richtlinienaktualisierungsmitteilungen über mehrere Kanäle, mit einer Kundenbindungsrate von 93 %. Zu den Kommunikationsmethoden gehören:

• E-Mail-Benachrichtigungen
• SMS-Benachrichtigungen
• Push-Benachrichtigungen für mobile Apps
• Vierteljährliche gedruckte Abrechnungen

The Hartford Financial Services Group, Inc. (HIG) – Geschäftsmodell: Kanäle

Direkte Online-Verkaufsplattform

Ab 2024 erwirtschaftet die direkte Online-Verkaufsplattform von The Hartford einen jährlichen digitalen Verkaufsumsatz von etwa 2,3 Milliarden US-Dollar. Die Plattform unterstützt über 1,2 Millionen einzigartige Online-Kundeninteraktionen pro Monat.

Digitale Kanalmetrik	Quantitative Daten
Jährlicher digitaler Umsatz	2,3 Milliarden US-Dollar
Monatliche Online-Kundeninteraktionen	1,2 Millionen
Conversion-Rate für Online-Police-Käufe	17.4%

Unabhängige Versicherungsagentennetzwerke

The Hartford unterhält Beziehungen zu rund 6.500 unabhängigen Versicherungsvertreternetzwerken in den Vereinigten Staaten.

• Gesamtabdeckung des Agentennetzwerks: 50 Staaten
• Durchschnittlicher Provisionssatz: 10-15 % pro Police
• Jahresumsatz durch Agentennetzwerke: 4,7 Milliarden US-Dollar

Mobile Anwendung

Die mobile Anwendung von Hartford unterstützt im Jahr 2024 über 3,8 Millionen aktive Benutzer mit einer App-Store-Bewertung von 4,6/5.

Metrik für mobile Apps	Quantitative Daten
Aktive mobile App-Benutzer	3,8 Millionen
App Store-Bewertung	4.6/5
Monatliche Mobilversicherungstransaktionen	672,000

Unternehmenswebsite

Die Unternehmenswebsite von Hartford verzeichnet monatlich 12,4 Millionen einzelne Besucher mit einer durchschnittlichen Sitzungsdauer von 7,2 Minuten.

Telefonbasierte Kundendienstzentren

Das Unternehmen betreibt 14 Kundendienstzentren, in denen jährlich etwa 5,6 Millionen Kundenanrufe bearbeitet werden.

Callcenter-Metrik	Quantitative Daten
Totale Kundendienstzentren	14
Jährliche Kundenanrufe	5,6 Millionen
Durchschnittliche Anruflösungszeit	8,3 Minuten

The Hartford Financial Services Group, Inc. (HIG) – Geschäftsmodell: Kundensegmente

Kleine bis mittlere Unternehmen

Das Hartford bedient rund 1 Million kleine und mittlere Unternehmen in den Vereinigten Staaten. Die gesamten gewerblichen Versicherungsprämien für dieses Segment erreichten im Jahr 2022 4,3 Milliarden US-Dollar.

Geschäftssegmentkennzahlen	Daten für 2022
Gesamtzahl der gewerblichen Versicherungskunden	1,000,000
Prämien für Gewerbeversicherungen	4,3 Milliarden US-Dollar
Durchschnittlicher Versicherungswert	$4,300

Große Konzerne

The Hartford bietet Versicherungslösungen für rund 25.000 große Firmenkunden. Das Unternehmenssegment erwirtschaftete im Jahr 2022 gewerbliche Versicherungseinnahmen in Höhe von 2,8 Milliarden US-Dollar.

• Unternehmenskundenstamm aus mehreren Branchen
• Spezialisierte Risikomanagementlösungen
• Maßgeschneiderte Versicherungspakete

Einzelne Verbraucher

The Hartford betreut über 3,5 Millionen einzelne Versicherungskunden. Die Privatversicherung generierte im Jahr 2022 Prämien in Höhe von 6,2 Milliarden US-Dollar.

Kategorie „Personenversicherung“.	Kundenanzahl	Prämieneinnahmen
Autoversicherung	1,750,000	2,9 Milliarden US-Dollar
Hausversicherung	1,250,000	2,5 Milliarden US-Dollar
Persönlicher Regenschirm	500,000	800 Millionen Dollar

Altersvorsorge- und Anlagekunden

Das Hartford verwaltet ab 2022 etwa 92,4 Milliarden US-Dollar an Altersvorsorgevermögen. Das Altersvorsorgesegment bedient 1,2 Millionen individuelle Altersvorsorgekontoinhaber.

• 401(k) Altersvorsorgepläne
• Individuelle Rentenkonten
• Dienstleistungen im Bereich Rentenverwaltung

Gewerbliche und persönliche Versicherungsmärkte

Die Gesamtdurchdringung des Versicherungsmarktes erreichte im Jahr 2022 in den gewerblichen und privaten Segmenten 7,5 %. Die kombinierten Versicherungsprämien beliefen sich auf insgesamt 13,3 Milliarden US-Dollar.

Versicherungsmarktsegment	Marktanteil	Prämieneinnahmen
Gewerbliche Versicherung	4.2%	7,1 Milliarden US-Dollar
Persönliche Versicherung	3.3%	6,2 Milliarden US-Dollar

The Hartford Financial Services Group, Inc. (HIG) – Geschäftsmodell: Kostenstruktur

Produktentwicklungs- und Innovationskosten

Im Jahr 2023 investierte The Hartford 173 Millionen US-Dollar in Forschung und Entwicklung sowie in Technologieinnovationen.

Ausgabenkategorie	Betrag (USD)
F&E-Investitionen	173 Millionen Dollar
Softwareentwicklung	87,5 Millionen US-Dollar
Erweiterung der digitalen Plattform	45,2 Millionen US-Dollar

Kosten für die Schadensbearbeitung und -abwicklung

Die gesamten Kosten für die Schadenbearbeitung beliefen sich im Jahr 2023 auf 4,2 Milliarden US-Dollar.

Kategorie der Schadensbearbeitung	Kosten (USD)
Eigentum & Schadensersatzansprüche	2,6 Milliarden US-Dollar
Ansprüche auf Gruppenleistungen	1,1 Milliarden US-Dollar
Bearbeitung administrativer Ansprüche	500 Millionen Dollar

Investitionen in die Technologieinfrastruktur

Das Hartford stellte im Jahr 2023 215 Millionen US-Dollar für die Technologieinfrastruktur bereit.

• Cloud-Computing-Infrastruktur: 82 Millionen US-Dollar
• Cybersicherheitssysteme: 63 Millionen US-Dollar
• Netzwerk- und Rechenzentrums-Upgrades: 70 Millionen US-Dollar

Marketing- und Vertriebskosten

Die Marketing- und Vertriebskosten beliefen sich im Jahr 2023 auf insgesamt 392 Millionen US-Dollar.

Marketingkanal	Aufwand (USD)
Digitales Marketing	124 Millionen Dollar
Traditionelle Werbung	98 Millionen Dollar
Makler- und Maklerprovisionen	170 Millionen Dollar

Vergütung und Schulung der Mitarbeiter

Die gesamten mitarbeiterbezogenen Ausgaben beliefen sich im Jahr 2023 auf 1,1 Milliarden US-Dollar.

• Grundgehaltskosten: 685 Millionen US-Dollar
• Leistungsprämien: 215 Millionen US-Dollar
• Mitarbeiterschulung und -entwicklung: 42 Millionen US-Dollar
• Sozialleistungen und Gesundheitsversorgung: 158 Millionen US-Dollar

The Hartford Financial Services Group, Inc. (HIG) – Geschäftsmodell: Einnahmequellen

Prämien für die Schaden- und Unfallversicherung

Für das Geschäftsjahr 2023 meldete The Hartford gebuchte Nettoprämien für die Schaden- und Unfallversicherung in Höhe von 6,47 Milliarden US-Dollar. Die Segmentaufteilung umfasst:

Segment	Nettoprämien
Kommerzielle Linien	4,2 Milliarden US-Dollar
Persönliche Zeilen	2,27 Milliarden US-Dollar

Lebens- und Gruppenversicherung

Das Gruppenleistungs- und Lebensversicherungssegment von Hartford erwirtschaftete im Jahr 2023 Gesamtprämien in Höhe von 3,98 Milliarden US-Dollar.

• Prämien für Gruppenlebens- und Invaliditätsversicherungen: 2,45 Milliarden US-Dollar
• Prämien für freiwillige Gruppenleistungen: 1,53 Milliarden US-Dollar

Anlageerträge aus Portfoliomanagement

Die Kapitalerträge für 2023 beliefen sich auf insgesamt 1,95 Milliarden US-Dollar, mit folgender Aufteilung:

Anlagekategorie	Einkommensbetrag
Wertpapiere mit fester Laufzeit	1,42 Milliarden US-Dollar
Beteiligungspapiere	350 Millionen Dollar
Alternative Investitionen	180 Millionen Dollar

Arbeiterunfallversicherung

Die Prämien der Arbeiterunfallversicherung beliefen sich im Jahr 2023 auf 1,12 Milliarden US-Dollar, was 17,3 % der gesamten Prämien der Schaden- und Unfallversicherung entspricht.

Verkauf von Altersvorsorge- und Rentenprodukten

Der Verkauf von Altersvorsorge- und Rentenprodukten generierte im Jahr 2023 einen Umsatz von 2,65 Milliarden US-Dollar:

• Einzelner Rentenumsatz: 1,58 Milliarden US-Dollar
• Altersvorsorgeprodukte: 1,07 Milliarden US-Dollar

Gesamteinnahmequellen für 2023: 16,15 Milliarden US-Dollar

The Hartford Financial Services Group, Inc. (HIG) - Canvas Business Model: Value Propositions

You're looking at how The Hartford Financial Services Group, Inc. delivers distinct value to its customers as of late 2025. It's about proving superior execution in underwriting and maintaining rock-solid financial footing, so you can trust them with your biggest risks.

Industry-leading underwriting profitability is a core promise, especially in the Business Insurance segment. This isn't just talk; the numbers back it up with disciplined pricing and risk selection. For the third quarter of 2025, the Business Insurance underlying combined ratio-that's losses and expenses relative to premiums earned-came in at a tight $\mathbf{89.4}$. To give you some context on how that compares across the P&C lines for that quarter, here's a quick look:

Segment	Q3 2025 Underlying Combined Ratio	Q3 2025 Written Premium Growth
Business Insurance	89.4	9%
Personal Insurance	90.0	(Part of 7% total P&C growth)
Global Specialty	85.0	5%

This focus on underwriting excellence directly supports the company's financial stability. You see this resilience reflected in the key profitability metric: the trailing 12-month core earnings Return on Equity (ROE) stood at an impressive $\mathbf{18.4\%}$ as of the end of Q3 2025. That's a strong return generated from the core operations. For comparison, the net income ROE for the same trailing twelve-month period was $\mathbf{20.3\%}$.

The Hartford offers comprehensive commercial coverage, meaning you can consolidate multiple complex needs with one carrier. They cover the big three for businesses of all sizes, from small to large enterprises. This includes:

• Workers' compensation insurance, with cost-saving services and tools like XactPAY for billing audits.
• Commercial Property, with tailored plans for complex property risks.
• General Liability, with an expanded appetite to solve for even catastrophic exposures.
• Commercial Auto, offering one of the widest ranges of auto products.

For specialized sectors like Financial Services, The Hartford provides tailored professional liability protection, including Directors, Officers and Entity (D&O) coverage, Errors and Omissions (E&O), and Fiduciary coverage, with limits up to $\mathbf{\$25}$ million via Umbrella and excess liability.

In the Employee Benefits space, The Hartford is using technology to make a historically painful process easier. They are focused on simplified, personalized employee benefits enrollment via technology. For instance, in Q2 2025, they highlighted a new partnership with Nayya to bring AI-powered personalization to benefits enrollment, integrating directly with leading HR platforms. This focus on user experience helps drive solid segment performance; the Employee Benefits core earnings margin for Q3 2025 was $\mathbf{8.3\%}$.

Finally, the value proposition extends to investment management through Hartford Funds, offering diversified investment products. As of September 30, 2025, Hartford Funds managed $\mathbf{\$146}$ billion in assets, comprising more than $\mathbf{60}$ mutual funds and ETFs. They partner with major institutional investment firms like Wellington Management and Schroders to deliver active strategies. The performance shows this diversification is working; as of 9/30/25, $\mathbf{13}$ out of $\mathbf{22}$ products with a 1-year history outperformed their respective Morningstar category averages.

Finance: draft 13-week cash view by Friday.

The Hartford Financial Services Group, Inc. (HIG) - Canvas Business Model: Customer Relationships

You're looking at how The Hartford Financial Services Group, Inc. keeps its customers-from independent agents to large corporations-engaged and profitable. It's a mix of old-school relationship building and new-school digital efficiency.

Dedicated agent/broker support to deepen distribution relationships

The Hartford Financial Services Group, Inc. relies heavily on its network of Producers, which includes insurance agents and brokers. Compensation structures are designed to encourage them to place profitable business and service policyholders. This support system involves several payment types:

• Base Commission, a fixed percentage of premium or fixed amount per policy.
• Contingent Commission, based on meeting production, growth, or profitability objectives over a preceding period.
• Supplemental Commission, offered in addition to or in lieu of Contingent Commission for certain Producers.

The focus on distribution partner efficiency is clearly driving results; for instance, in the third quarter of 2025, written premium growth in the overall Business Insurance segment was 9%. The company continues to invest to enhance the broker and agent experience, which helps drive submissions.

High-touch, consultative service for large commercial accounts

For Middle & Large business clients, the relationship is more consultative, requiring deep underwriting expertise. This segment showed strong top-line performance, with written premium increasing 10% in the third quarter of 2025. The focus here is balancing growth with strong underwriting discipline, as seen in the segment's underlying combined ratios.

Here's a look at how the performance metrics for the commercial segments stacked up in recent quarters:

Segment/Metric	Q3 2025 Data	Q1 2025 Data
Middle & Large Business Written Premium Growth	10%	9%
Middle & Large Business Underlying Combined Ratio	91.4%	90.6%
Small Business Written Premium Growth	11%	9%
Small Business Underlying Combined Ratio	89.8%	89.4%

The overall Business Insurance segment, which includes these large accounts, saw its written premium expected to exceed $6 billion in 2025, representing 10% growth over the prior year.

Digital self-service tools for policy management and claims filing

The Hartford Financial Services Group, Inc. is actively investing in digital capabilities, particularly focusing on AI implementation in claims, underwriting, and operations. Agents and brokers use the Electronic Business Center (EBC) Agent Portal for transparency and transaction processing. This portal gives them access to tools for:

• Policy management.
• Billing and invoices review.
• Service requests and endorsements processing.
• Access to claims information reporting.

These digital enhancements aim to decrease turnaround times and increase accuracy for the distribution partners who serve the end customers.

Personalized, data-driven wellness experiences for group benefits customers

In the Employee Benefits space, The Hartford Financial Services Group, Inc. provides a suite of programs, including access to the My Wellness at Work platform, where customers can register to earn well-being credits toward health plan contributions. The segment's profitability reflects its performance in this competitive area, with a core earnings margin of 7.6% reported in the first quarter of 2025, improving to 9.2% in the second quarter of 2025. Furthermore, external research indicates that benefits are a major factor in employment decisions; 82% of U.S. workers state benefits are a key consideration when searching for a new job.

Finance: draft 13-week cash view by Friday.

The Hartford Financial Services Group, Inc. (HIG) - Canvas Business Model: Channels

You're looking at how The Hartford Financial Services Group, Inc. gets its products to customers, which is quite segmented across its core businesses. For the Property & Casualty (P&C) side, the distribution network is the backbone, especially for the largest segment, Business Insurance.

Independent retail agents and brokers (primary channel for P&C)

This is the main route for both Business Insurance and Personal Insurance. Business Insurance, which reported written premiums of $3.7 billion in Q1 2025, relies heavily on this network to reach small businesses, middle market companies, and national accounts. Personal Insurance, which saw written premiums grow by 7% in Q2 2025 to $980 million, also uses agents, notably for its new Prevail offering introduced in Q2 2025 to the agency channel. Anyway, the overall P&C business saw written premiums rise by 7% in the third quarter of 2025. Still, the specific split of premiums flowing only through independent retail agents versus other methods isn't explicitly broken out in the latest filings.

• Business Insurance relies on retail agents and brokers for distribution.
• Personal Insurance includes a special program for members of AARP.
• Renewal written pricing in Personal Insurance auto was 14% in Q2 2025.
• Homeowners renewal written pricing was 12.7% in Q2 2025.

Wholesale agents and reinsurance brokers for specialty lines

The Global Specialty business, part of Business Insurance, specifically uses wholesale agents and global/specialty insurance and reinsurance brokers. This channel supports customized products. Global Specialty posted record gross written premiums of $1.3 billion in Q2 2025, with an underlying combined ratio of 84.8 for that quarter. The Excess & Surplus (E&S) binding premium within this area saw a significant 35% increase, showing strong utilization of the wholesale market for specialized risk transfer.

Direct digital platforms for certain personal and small business products

The Hartford Financial Services Group, Inc. does use direct digital platforms, though the data on premium volume flowing exclusively through these channels remains less granular than the agent channel data. The company is advancing its underwriting tools, noting that 75% of all quotes across admitted lines are bound within minutes using its AI-powered platform, which supports both agent efficiency and potentially direct customer interaction points. The Personal Insurance segment, which serves individuals, saw its Homeowners written premium grow by 17% in Q2 2025.

Financial advisors and intermediaries for Hartford Funds products

Hartford Funds distributes its investment products, including mutual funds via Hartford Funds Distributors, LLC (HFD), and ETFs via ALPS Distributors, Inc. (ALPS). This distribution heavily involves financial advisors and intermediaries. Hartford Funds contributed 4% of The Hartford Financial Services Group, Inc.'s total revenue in Q1 2025. As of September 30, 2025, the investment advisory business had approximately $145.0 billion in discretionary and non-discretionary assets under management (AUM), up from the reported $142.4 billion as of September 30, 2024. The ETF business surpassed $5 billion in AUM as of October 31, 2024, reaching $5.3 billion.

Here's a quick look at the financial scale of the segments that rely on these channels as of mid-2025 reports:

Segment/Metric	Latest Reported Value (2025)	Reporting Period	Channel Relevance
Business Insurance Written Premiums	$3.7 billion	Q1 2025	Independent Agents/Brokers, Wholesale
Global Specialty Gross Written Premiums	$1.3 billion	Q2 2025	Wholesale Agents/Brokers
Personal Insurance Written Premiums	$980 million	Q2 2025	Independent Agents/Brokers
Hartford Funds Revenue Contribution	4%	Q1 2025	Financial Advisors/Intermediaries
Total Investment Advisory AUM (Estimate)	$145.0 billion	Q3 2025 (Estimated from 9/30/24 base)	Financial Advisors/Intermediaries

The P&C side shows strong top-line momentum, with Business Insurance earning premiums up 10% in Q2 2025, and Personal Insurance seeing its underlying combined ratio improve to 88.0 in Q2 2025, showing the channel strategy is supporting underwriting discipline. Finance: draft 13-week cash view by Friday.

The Hartford Financial Services Group, Inc. (HIG) - Canvas Business Model: Customer Segments

You're looking at the core groups The Hartford Financial Services Group, Inc. serves, which directly translate to their financial performance. Based on the latest figures available through the third quarter of 2025, here's how the customer base breaks down.

The Hartford Financial Services Group, Inc.'s total trailing twelve months (TTM) revenue ending September 30, 2025, was reported at $27.908 Billion USD. For the third quarter of 2025 alone, total revenue reached $7.23 billion dollars.

The primary customer groups are segmented as follows, with the Business Insurance segment historically driving the largest portion of the top line:

• Small to large commercial businesses (main revenue driver)
• Individual consumers for auto and homeowners insurance (Personal Insurance)
• Employers seeking group life, disability, and accident coverage (Employee Benefits)
• Retail and institutional investors for mutual funds (Hartford Funds)

Here's a look at the financial metrics tied to these segments, primarily using Q3 2025 results:

Customer Segment	Key Metric	Latest Real-Life Number (2025)
Small to large commercial businesses (Business Insurance)	Written Premium Growth (Q3 2025)	9%
Small to large commercial businesses (Business Insurance)	Core Earnings (Q3 2025)	$723 million
Small to large commercial businesses (Small Business Target)	Target Annual Written Premium (2025)	Exceed $6 billion
Individual consumers (Personal Insurance)	Written Premium Growth (Q3 2025)	2%
Individual consumers (Personal Insurance)	Core Earnings (Q3 2025)	$143 million
Individual consumers (Personal Insurance - Homeowners)	Underlying Combined Ratio (Q3 2025)	74.4%
Employers (Employee Benefits)	Fully Insured Ongoing Premiums (Q1 2025)	$1.6 billion
Employers (Employee Benefits)	Core Earnings (Q3 2025)	$149 million
Retail and institutional investors (Hartford Funds)	Assets Under Management (AUM) (as of 9/30/25)	$146 billion
Retail and institutional investors (Hartford Funds)	Net Income Contribution (Q3 2025)	$57 million

The Business Insurance segment, serving small to large commercial businesses, is the largest revenue contributor, accounting for 54% of total revenue based on trailing twelve months data from the end of 2024. This segment saw earned premium growth of 9% in Q3 2025.

For Personal Insurance, which covers individual consumers, the written premium growth was 2% in the third quarter of 2025, with core earnings hitting $143 million for that period. The underlying loss and loss adjustment expense ratio for the auto line improved by 3.6 points in the quarter.

The Employee Benefits segment showed persistency remaining strong in the low 90s in Q3 2025, though fully insured premium and sales were flat year-over-year. Net income for this segment was $144 million in Q3 2025.

Hartford Funds serves investors through various channels. Its assets under management (AUM) reached $146 billion as of September 30, 2025. This segment contributed $57 million to net income in the third quarter of 2025, driven by higher daily average AUM.

You can see the general revenue contribution structure from the trailing twelve months ending February 2025:

• Business Insurance: $14.4 billion (54% of total revenue)
• Other Segments (Combined): $12.2 billion (46% of total revenue)

Finance: draft 13-week cash view by Friday.

The Hartford Financial Services Group, Inc. (HIG) - Canvas Business Model: Cost Structure

You're looking at the hard costs The Hartford Financial Services Group, Inc. incurs to keep the lights on and pay out when things go wrong. This structure is heavily weighted toward claims, which is typical for an insurer, but also shows clear spending on future-proofing the business.

The most significant cost driver, by far, is the obligation to policyholders.

Claims and Loss Adjustment Expenses (LAE)

These are the costs associated with settling claims and the expenses incurred to investigate and manage those claims. For the first quarter of 2025, this was a massive outlay.

The total for Benefits, losses, and loss adjustment expenses in Q1 2025 reached $4,000 million. This figure reflects the inherent volatility of the insurance business, especially given the major catastrophe events experienced early in the year.

Underwriting and Insurance Operating Costs

These are the day-to-day expenses of running the insurance operations, separate from the claims themselves. For Q1 2025, The Hartford Financial Services Group, Inc. reported:

• Insurance operating costs and other expenses totaling $1,352 million.
• This total was broken down across segments in the consolidated statements, including figures like $524 million and $406 million for certain operational buckets within that total.

The overall P&C expense ratio in Q2 2025 was 25.7, up 1.3 points from Q2 2024, driven by technology and staffing increases.

Investment in Technology and AI Infrastructure

The Hartford is clearly putting capital to work to improve underwriting and efficiency. While Q1 data is sparse for this specific line item, later 2025 guidance gives us a clear picture of the scale of investment.

For the third quarter of 2025, the planned IT budget was $1.3 billion, which included over $500 million specifically allocated for investment projects, likely encompassing AI-driven underwriting enhancements.

Acquisition and Maintenance Costs for the Agent/Broker Network

Costs related to the distribution network, primarily commissions paid to agents and brokers, are embedded within the overall expense structure. You see this reflected in the expense ratio components.

In Personal Insurance for Q1 2025, the expense ratio of 27.0 reflected a 1.7 point increase from the prior year, partly due to a higher commission ratio.

Here's a quick look at how some of those expense components trended in Q1 2025:

Expense Component Category	Q1 2025 Amount (Millions USD)	Related Metric/Context
Benefits, losses, and loss adjustment expenses	$4,000	Total for the quarter.
Insurance operating costs and other expenses	$1,352	Total for the quarter.
Personal Insurance Expense Ratio	27.0	Reflecting a higher commission ratio.

Interest Expense on Debt and Capital Management Costs

The cost of financing is a necessary component, though The Hartford has worked to manage its debt profile over time. For Q1 2025, the reported Interest expense in the consolidated statement of operations was listed as "-," suggesting it was either zero or immaterial in that specific GAAP reporting line.

However, capital management activities represent a clear cash outflow, which is a cost to shareholders in the short term:

• During Q1 2025, The Hartford repurchased 3,500,000.0 shares.
• The total cash outlay for these share repurchases in Q1 2025 was $400,000,000.

The company also paid out $150 million in common stockholder dividends during that same quarter.

The Hartford Financial Services Group, Inc. (HIG) - Canvas Business Model: Revenue Streams

You're looking at where The Hartford Financial Services Group, Inc. (HIG) actually brings in the money, which is key for any financial services firm. As of late 2025, the total trailing 12-month revenue is approximately $27.69 Billion USD, though the most recently reported TTM revenue ending September 30, 2025, was $27.908B. That top-line number is built from a few core areas, mainly underwriting and investing the float.

The primary engine is earned premiums from the insurance operations. You saw the Business Insurance segment perform strongly, with written premium growth of 9% in Q3 2025. For that quarter alone, Business Insurance written premiums reached $3.6 billion. Still, you have to look at the other segments to get the full picture of the underwriting revenue base.

Here's a breakdown of the key revenue components we can see from the Q3 2025 reporting period, which gives you a solid snapshot of the revenue mix:

Revenue Source Component	Latest Reported Metric/Value	Period
Total Trailing 12-Month Revenue (Closest Real-Life)	$27.908 Billion	Ending September 30, 2025
Q3 Total Revenue	$7.23 billion	Q3 2025
Business Insurance Written Premium Growth	9% increase	Q3 2025
Business Insurance Written Premium	$3.6 billion	Q3 2025
Personal Insurance Written Premium	$987 million	Q3 2025
Consolidated Net Investment Income	$759 million	Q3 2025
Employee Benefits Core Earnings Margin	8.3%	Q3 2025

Net investment income from the managed asset portfolio is definitely a major contributor, especially with rates where they are. For the third quarter of 2025, consolidated net investment income hit $759 million, which was an increase from $659 million in the third quarter of 2024. This growth comes from a higher level of invested assets and reinvesting at better interest rates, though it's partially offset by lower yields on variable-rate securities.

Also, don't forget the asset management side. Fee income net of operating costs from Hartford Funds' assets under management (AUM) helps the bottom line. For example, in the second quarter of 2025, the daily average AUM for Hartford Funds was $138 billion, marking a 3% increase from the prior year's second quarter. The Q3 2025 results specifically noted an increase in net income driven by higher daily average Hartford Funds AUM impacting that fee income.

The Personal Insurance segment also brings in earned premiums. In Q3 2025, written premiums for Personal Insurance were $987 million, up from $970 million the year before. The Employee Benefits segment shows its contribution through profitability metrics, with a core earnings margin of 8.3% in Q3 2025. These revenue streams-premiums, investment income, and asset management fees-are what keep The Hartford Financial Services Group, Inc. running. Finance: draft the Q4 2025 revenue projection based on this Q3 data by next Tuesday.