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Public Service Enterprise Group Incorporated (PEG): Business Model Canvas [Jan-2025 Mise à jour] |
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Public Service Enterprise Group Incorporated (PEG) Bundle
Dans le paysage dynamique des infrastructures énergétiques, le groupe d'entreprise de services publics Incorporated (PEG) émerge comme une force transformatrice, naviguant stratégiquement sur le terrain complexe des services utilitaires et des solutions énergétiques durables. Avec un modèle commercial robuste qui entrelace l'innovation technologique, la conformité réglementaire et la gestion de l'environnement, PEG est à l'avant-garde du remodelage de l'écosystème énergétique du New Jersey. Leur approche complète mélange parfaitement la production d'électricité traditionnelle avec des investissements renouvelables de pointe, créant un récit convaincant de l'évolution des services publics qui promet la fiabilité, l'efficacité et la durabilité avant-gardiste.
Public Service Enterprise Group Incorporated (PEG) - Modèle commercial: partenariats clés
NJ Board of Public Utilities Regulatory Collaboration
Public Service Enterprise Group maintient un partenariat réglementaire critique avec le New Jersey Board of Public Utilities (NJBPU). En 2024, la collaboration implique:
| Aspect de partenariat | Détails |
|---|---|
| Conformité réglementaire | Alignement à 100% avec les normes d'énergie renouvelable du NJBPU |
| Investissement réglementaire annuel | 12,3 millions de dollars en efforts de conformité et de collaboration |
Technologie énergétique et fournisseurs d'infrastructures renouvelables
Les principaux partenariats technologiques de PSEG comprennent:
- Siemens Energy - Technologies de modernisation du réseau
- Infrastructure d'énergie renouvelable générale
- Vestas Wind Systems - Wind Turbine Technologies
| Partenaire technologique | Valeur d'investissement | Focus de partenariat |
|---|---|---|
| Siemens Energy | 45,6 millions de dollars | Technologies de grille intelligente |
| Électrique générale | 38,2 millions de dollars | Développement d'infrastructures renouvelables |
Gouvernements municipaux locaux dans le New Jersey
PSEG collabore avec 21 municipalités du New Jersey grâce à des partenariats énergétiques stratégiques.
| Type de partenariat | Nombre de municipalités | Impact économique annuel |
|---|---|---|
| Développement d'infrastructures énergétiques | 21 municipalités | 87,5 millions de dollars |
Alliance stratégique avec les développeurs d'énergies renouvelables
Les partenariats des développeurs d'énergies renouvelables de PSEG comprennent:
- Nextera Energy Resources
- Cypress Creek Renewables
- Invenergie
| Partenaire de développeur | Investissement du projet renouvelable | Capacité |
|---|---|---|
| Nextera Energy Resources | 129,4 millions de dollars | Capacité solaire de 250 MW |
| Cypress Creek Renewables | 96,7 millions de dollars | Capacité éolienne de 180 MW |
Fabricants d'équipement et fournisseurs de technologies de réseau
Le réseau de fournisseurs d'équipement et de technologie de PSEG comprend:
- ABB LTD
- Schneider Electric
- Honeywell International
| Fournisseur | Valeur d'achat annuelle | Focus technologique |
|---|---|---|
| ABB LTD | 53,2 millions de dollars | Systèmes d'automatisation du réseau |
| Schneider Electric | 41,9 millions de dollars | Solutions de gestion de l'énergie |
Public Service Enterprise Group Incorporated (PEG) - Modèle d'entreprise: Activités clés
Génération d'électricité et transmission électrique
PSEG exploite une capacité de génération totale de 13 900 MW sur plusieurs centrales électriques. Le portefeuille de génération comprend:
| Type de génération | Capacité (MW) | Pourcentage |
|---|---|---|
| Nucléaire | 7,246 | 52.1% |
| Gaz naturel | 5,497 | 39.5% |
| Solaire | 1,157 | 8.4% |
Services de distribution du gaz naturel
PSEG opère par le biais de la Société publique Electric and Gas Company (PSE & G), Servant:
- 2,3 millions de clients électriques
- 1,9 million de clients de gaz naturel
- Couvrant 2 600 miles carrés dans le New Jersey
Développement du projet d'énergie renouvelable
Les investissements en énergie renouvelable de PSEG comprennent:
| Type de projet renouvelable | Capacité actuelle | Extension planifiée |
|---|---|---|
| Projets solaires | 1 157 MW | 500 MW supplémentaires d'ici 2026 |
| Vent offshore | 0 MW | 1 232 MW prévus |
Maintenance et modernisation des infrastructures de grille
PSEG investit 1,5 milliard de dollars par an Dans les mises à niveau des infrastructures de grille, en se concentrant sur:
- Implémentation de la technologie de la grille intelligente
- Améliorations de fiabilité de la ligne de transmission
- Remplacement du câble souterrain
Mise en œuvre du programme d'efficacité énergétique
Programmes d'efficacité énergétique de PSE & G en 2023:
| Catégorie de programme | Économies d'énergie annuelles | Participation du client |
|---|---|---|
| Programmes résidentiels | 214 000 MWh | 127 500 clients |
| Programmes commerciaux | 316 000 MWH | 3 200 entreprises |
Public Service Enterprise Group Incorporated (PEG) - Modèle d'entreprise: Ressources clés
Installations de production d'électricité étendues
Public Service Enterprise Group exploite un portefeuille de production d'électricité diversifié avec les principaux actifs suivants:
| Capacité de production totale | 13 600 MW |
| Génération nucléaire | 3 259 MW |
| Génération de gaz naturel | 6 800 MW |
| Génération solaire | 285 MW |
Infrastructure de transmission électrique avancée
PSEG maintient un réseau de transmission robuste:
- Longueur de la ligne de transmission: 2 550 miles
- Soules: 374
- Territoire de service: New Jersey
Ingénierie qualifiée et main-d'œuvre technique
Composition de la main-d'œuvre en 2023:
| Total des employés | 12,700 |
| Ingénieurs | 2,350 |
| Spécialistes techniques | 3,100 |
Capital financier substantiel
Ressources financières au quatrième trimestre 2023:
| Actif total | 48,3 milliards de dollars |
| Total des capitaux propres des actionnaires | 14,2 milliards de dollars |
| Dépenses en capital annuelles | 3,1 milliards de dollars |
Systèmes de technologie de gestion d'énergie complète
Investissements infrastructures technologiques:
- Investissement technologique intelligent: 750 millions de dollars
- Couverture d'infrastructure de mesure avancée: 2,2 millions de clients
- Budget annuel de cybersécurité: 85 millions de dollars
Public Service Enterprise Group Incorporated (PEG) - Modèle d'entreprise: propositions de valeur
Approvisionnement énergétique fiable et cohérent pour le New Jersey
Public Service Enterprise Group (PSEG) dessert environ 2,3 millions de clients électriques et 1,9 million de clients de gaz dans le New Jersey. La société maintient 10 625 miles de circuit de lignes de transmission et 25 000 miles de lignes de distribution.
| Métrique de service | Quantité |
|---|---|
| Clients électriques | 2,3 millions |
| Clients de gaz | 1,9 million |
| Miles de ligne de transmission | 10,625 |
| Ligne de distribution Miles | 25,000 |
Engagement envers des solutions d'énergie durable et propre
PSEG s'est engagé à réduire les émissions de carbone de 80% d'ici 2030 par rapport aux niveaux de 2005. Le portefeuille des énergies renouvelables de l'entreprise comprend:
- Capacité de génération solaire de 414 MW
- Investissements en énergie éolienne
- Projets de stockage d'énergie totalisant 75 MW
Prix compétitifs pour l'électricité et le gaz naturel
Les taux d'électricité résidentiels moyens de PSEG dans le New Jersey sont d'environ 16,27 cents par kilowatt-heure, ce qui est légèrement supérieur à la moyenne nationale de 14,19 cents le kilowatt-heure.
Résilience avancée et innovation technologique
PSEG a investi 1,7 milliard de dollars dans la modernisation du réseau et l'amélioration des infrastructures en 2022. Les innovations technologiques de l'entreprise comprennent:
- Infrastructure de mesure avancée
- Technologies de maintenance prédictive
- Solutions de microrésence
Durabilité environnementale grâce à des investissements renouvelables
Les investissements en énergie propre de PSEG en 2023 incluent:
| Type d'énergie renouvelable | Montant d'investissement |
|---|---|
| Projets solaires | 350 millions de dollars |
| Énergie éolienne | 250 millions de dollars |
| Stockage d'énergie | 150 millions de dollars |
Public Service Enterprise Group Incorporated (PEG) - Modèle d'entreprise: relations avec les clients
Assistance directe du service client
Public Service Enterprise Group fournit un support client via plusieurs canaux:
| Canal de support | Méthode de contact | Temps de réponse moyen |
|---|---|---|
| Support téléphonique | 1-800-436-7734 | 12 minutes |
| Chat en ligne | Plate-forme Webchat | 8 minutes |
| Assistance par e-mail | customer.support@pseg.com | 24 heures |
Plateformes de gestion de compte en ligne
PSEG propose la gestion des comptes numériques avec les fonctionnalités suivantes:
- Paiement de facture en ligne 24/7
- Suivi de la consommation d'énergie
- Système de rapports sur les panneaux
- Instructions de facturation numérique
Conseil d'efficacité énergétique personnalisée
PSEG fournit des services d'efficacité énergétique avec les mesures suivantes:
| Type de service | Nombre de consultations (2023) | Économies de clients |
|---|---|---|
| Audit d'énergie résidentielle | 42,567 | 185 $ en moyenne par ménage |
| Évaluation commerciale de l'énergie | 3,214 | 4 750 $ en moyenne par entreprise |
Canaux de communication numériques
PSEG entretient des plateformes de communication numérique actives:
- Abonnés des médias sociaux: 157 000
- Téléchargements d'applications mobiles: 276 000
- Email Newsletter abonnés: 98 000
Programmes d'engagement communautaire
Les initiatives d'engagement communautaire de PSEG comprennent:
| Programme | Investissement annuel | Impact communautaire |
|---|---|---|
| Programme d'assistance énergétique | 12,3 millions de dollars | 37 500 ménages soutenus |
| Subventions à l'éducation STEM | 2,1 millions de dollars | 89 établissements d'enseignement |
Public Service Enterprise Group Incorporated (PEG) - Modèle d'entreprise: canaux
Portail Web numérique et applications mobiles
Les plates-formes numériques de PSE & G desservent environ 2,3 millions de clients électriques et gaziers dans le New Jersey. L'application mobile de la société a été téléchargée plus de 500 000 fois en 2023.
| Canal numérique | Métriques d'utilisation | Transactions annuelles |
|---|---|---|
| Portail Web | 1,8 million d'utilisateurs actifs | 12,4 millions de paiements de factures en ligne |
| Application mobile | 500 000 téléchargements | 6,2 millions d'interactions de service |
Centres d'appels de service client
PSE&G exploite plusieurs centres d'appels gantant environ 3,5 millions d'interactions clients par an.
- Temps de réponse du centre d'appel moyen: 2,7 minutes
- Disponibilité du support client 24/7
- Canaux de support linguistiques multiples
Centres de services physiques locaux
La société maintient 12 emplacements de service client physique dans le New Jersey.
| Type d'emplacement | Nombre de centres | Trafic piétonnier annuel |
|---|---|---|
| Centres de services régionaux | 12 | 425 000 interactions en personne |
Systèmes de facturation directe et de communication
PSE&G traite environ 28,6 millions de déclarations de facturation par an via plusieurs canaux de communication.
- Facturation électronique: 65% des clients
- Facturation papier: 35% des clients
- Volume de facturation mensuel moyen: 2,4 millions de déclarations
Plateformes d'interaction des clients des médias sociaux
PSE & G maintient une présence active sur les réseaux sociaux sur plusieurs plateformes.
| Plate-forme | Abonnés | Interactions annuelles |
|---|---|---|
| Gazouillement | 85,000 | 42 000 interactions client |
| 120,000 | 58 000 interactions client |
Public Service Enterprise Group Incorporated (PEG) - Modèle d'entreprise: segments de clientèle
Consommateurs d'électricité résidentielle
Public Service Enterprise Group dessert environ 2,3 millions de clients d'électricité résidentielle dans le New Jersey en 2023.
| Catégorie client | Nombre de clients | Consommation mensuelle moyenne |
|---|---|---|
| Maisons unifamiliales | 1,380,000 | 750 kWh |
| Résidences multifamiliales | 920,000 | 550 kWh |
Utilisateurs d'énergie commerciale et industrielle
Peg dessert 230 000 clients commerciaux et industriels dans le New Jersey.
- Segment des petites entreprises: 180 000 clients
- Segment d'entreprise moyenne: 35 000 clients
- Grands clients industriels: 15 000 clients
Clients de l'énergie municipale et gouvernementale
Public Service Enterprise Group fournit des services énergétiques à 425 entités municipales et gouvernementales dans le New Jersey.
| Type de client | Nombre de clients | Consommation d'énergie annuelle |
|---|---|---|
| Gouvernements municipaux | 287 | 1,2 million de MWh |
| Installations du gouvernement de l'État | 138 | 850 000 MWH |
Partenaires du projet d'énergie renouvelable
PEG collabore avec 62 partenaires du projet d'énergie renouvelable en 2023.
- Partners d'énergie solaire: 42
- Collaborations d'énergie éolienne: 15
- Projets de stockage de batteries: 5
Clients d'infrastructure de services publics à grande échelle
Public Service Enterprise Group gère l'infrastructure pour 15 clients de services publics à grande échelle.
| Type d'infrastructure | Nombre de clients | Valeur d'infrastructure totale |
|---|---|---|
| Systèmes de gestion de la grille | 8 | 1,2 milliard de dollars |
| Clients du réseau de transmission | 7 | 890 millions de dollars |
Public Service Enterprise Group Incorporated (PEG) - Modèle d'entreprise: Structure des coûts
Maintenance d'infrastructure de production d'électricité
En 2023, PEG a déclaré des coûts de maintenance des infrastructures de 412,6 millions de dollars. La ventilation des dépenses de maintenance est la suivante:
| Type d'infrastructure | Coût de maintenance annuel |
|---|---|
| Centrales nucléaires | 218,3 millions de dollars |
| Installations de gaz naturel | 124,5 millions de dollars |
| Infrastructure d'énergie renouvelable | 69,8 millions de dollars |
Développement du projet d'énergie renouvelable
Peg a investi 735,2 millions de dollars dans le développement de projets d'énergie renouvelable en 2023, avec l'allocation suivante:
- Projets d'énergie solaire: 312,6 millions de dollars
- Investissements en énergie éolienne: 267,4 millions de dollars
- Technologies de stockage d'énergie: 155,2 millions de dollars
Compensation et formation des employés
Les dépenses totales liées aux employés pour 2023 étaient de 589,7 millions de dollars:
| Catégorie de dépenses | Montant |
|---|---|
| Salaires de base | 412,3 millions de dollars |
| Avantages | 127,6 millions de dollars |
| Formation et développement | 49,8 millions de dollars |
Frais de conformité réglementaire
Les coûts de conformité réglementaire de Peg en 2023 ont totalisé 276,4 millions de dollars:
- Conformité environnementale: 142,7 millions de dollars
- Règlements sur la sécurité: 83,6 millions de dollars
- Licence et permis: 50,1 millions de dollars
Investissements de modernisation de la technologie et de la grille
Les dépenses de modernisation de la technologie et du réseau pour 2023 ont atteint 621,5 millions de dollars:
| Zone d'investissement technologique | Montant d'investissement |
|---|---|
| Technologies de grille intelligente | 287,6 millions de dollars |
| Infrastructure de cybersécurité | 194,3 millions de dollars |
| Transformation numérique | 139,6 millions de dollars |
Public Service Enterprise Group Incorporated (PEG) - Modèle d'entreprise: Strots de revenus
Frais de transmission et de distribution de l'électricité
Public Service Enterprise Group (PSE&G) a déclaré des revenus de transmission et de distribution électriques de 3,97 milliards de dollars en 2022. Le service public électrique dessert environ 2,3 millions de clients dans le New Jersey.
| Catégorie de revenus | Montant (2022) |
|---|---|
| Revenus de transmission électrique | 1,42 milliard de dollars |
| Revenus de distribution électrique | 2,55 milliards de dollars |
Ventes et distribution du gaz naturel
Le segment du gaz naturel de PSE & G a généré 1,16 milliard de dollars de revenus pour 2022, desservant environ 1,9 million de clients de gaz naturel.
| Répartition des revenus de gaz | Montant (2022) |
|---|---|
| Ventes de gaz naturel | 692 millions de dollars |
| Répartition du gaz naturel | 468 millions de dollars |
Investissements du projet d'énergie renouvelable
PSE&G a investi 1,3 milliard de dollars Dans les projets d'énergie propre en 2022, avec des sources de revenus spécifiques de:
- Investissements en énergie solaire
- Projets de stockage d'énergie
- Développement de l'énergie éolienne
Revenus du programme d'efficacité énergétique
Les programmes d'efficacité énergétique de PSE & G ont généré environ 287 millions de dollars en 2022, avec des sources de revenus clés, notamment:
- Incitations commerciales à l'efficacité énergétique
- Programmes d'économie d'énergie résidentielle
- Solutions de gestion de l'énergie industrielle
Contrats de services publics et partenariats
Contrats de services publics et partenariats contribué 456 millions de dollars aux revenus de PSE & G en 2022, notamment:
| Type de partenariat | Contribution des revenus |
|---|---|
| Contrats d'infrastructure municipale | 203 millions de dollars |
| Partenariats de modernisation de la grille | 153 millions de dollars |
| Services de conseil en énergie | 100 millions de dollars |
Public Service Enterprise Group Incorporated (PEG) - Canvas Business Model: Value Propositions
You're looking at the core promises Public Service Enterprise Group Incorporated (PEG) makes to its customers and the market right now, late in 2025. It's all about reliable delivery and predictable financial footing.
Highly reliable, regulated electric and gas service for 4.3 million total customers
Public Service Electric and Gas Co. (PSE&G), the utility arm, is the backbone here, delivering essential services across New Jersey. The scale of this operation is significant, providing a foundational value proposition of consistent service delivery.
| Service Component | Customer Count (as of Q1 2025) |
| Electric Customers (PSE&G) | 2.4 million |
| Natural Gas Customers (PSE&G) | 1.9 million |
| Total PSE&G Customers | 4.3 million |
Stable, predictable returns driven by a predominantly regulated business model
The financial structure is intentionally weighted toward regulated operations, which means earnings are more visible and less subject to volatile wholesale power markets. This stability is a key proposition for investors seeking lower-risk returns. For the full year 2024, the company reported Non-GAAP Operating Earnings of $3.68 per share. Looking ahead, the business mix is expected to be ~90% regulated over the next five years.
Carbon-free baseload power generation with a Q1 2025 capacity factor of 99.9%
Public Service Enterprise Group (PEG) Power maintains a critical, clean energy asset base. The nuclear fleet provides essential 24/7 power, which is a major value driver in the current energy landscape. This reliability is quantified by operational metrics that are frankly best-in-class.
- Nuclear Fleet Owned Capacity: 3,758 MW
- Q1 2025 Nuclear Capacity Factor: 99.9%
- Q1 2025 Baseload Generation: Approximately 8.4 terawatt hours
Energy efficiency programs that help customers save energy and lower their bills
PEG actively invests in programs designed to manage energy demand and help customers control costs, which supports the regulated utility's mission and regulatory standing. The commitment here is backed by substantial, approved capital.
- Clean Energy Future - Energy Efficiency II Program (CEF-EE II) approved spending: Approximately $2.9 billion over a six-year period.
- The Conservation Incentive Program (CIP) helps decouple margin from sales volume volatility.
Grid modernization and resilience to support growing demand from electrification and data centers
The utility is investing heavily to ensure the physical infrastructure can handle future load growth, especially from emerging sectors like data centers and electric vehicle adoption. This forward-looking capital deployment is a direct value proposition to future customers and the state's economic development goals. If onboarding takes 14+ days, churn risk rises, so speed in connecting new load is key.
The company's 2025 regulated capital spending plan is set at ~$3.8 billion. Furthermore, the pipeline for new service connections, driven by large load inquiries, exceeded 6,400 megawatts of requested capacity as of March 31, 2025. The total projected regulated investment from 2025 to 2029 is in the $21 billion to $24 billion range.
Finance: draft 13-week cash view by Friday.
Public Service Enterprise Group Incorporated (PEG) - Canvas Business Model: Customer Relationships
You're looking at how Public Service Enterprise Group Incorporated (PEG) manages the direct connection with its ~2.4 million electric and ~1.9 million natural gas customers in New Jersey. It's a relationship heavily defined by regulation, but with clear efforts to drive satisfaction and manage future demand spikes. Public Service Enterprise Group Incorporated (PEG) serves approximately 2.4 million electric and 1.9 million natural gas customers.
Regulated Service Agreements and Stability
The core relationship is built on regulated service agreements, which is how Public Service Enterprise Group Incorporated (PEG) minimizes direct exposure to volatile energy tariffs and aims for stable returns. The recent electric and gas distribution base rate case settlement in 2024, effective for a full quarter starting October 15, 2024, helps recover prudent investments. To further stabilize distribution margin and customer rates, the Conservation Incentive Program (CIP) decouples revenues, which allows for broad energy efficiency adoption. This focus on cost control supports customer affordability, with Public Service Enterprise Group Incorporated (PEG) reporting the lowest gas bills and average electric bills versus regional peers. This predictability is key to their financial outlook, targeting a 2025 non-GAAP Operating Earnings guidance of $3.94 to $4.06 per share, up 9% at the midpoint over 2024 results.
The utility is also managing rate changes carefully; for instance, Public Service Enterprise Group Incorporated (PEG) filed for a change in the basic gas supply commodity charge to ~$0.36 per therm (up from ~$0.33 per therm) effective December 1, 2025.
High-Touch Service for Large Load Inquiries
For your largest customers, especially those driving massive demand like data centers, Public Service Enterprise Group Incorporated (PEG) shifts to a high-touch service model. The pipeline of potential large load customers seeking new service connections saw a dramatic surge. As of the end of June 2025, this pipeline jumped to 9.4 GW, a 47% increase from just three months prior. This is a significant increase from the 4,700 MW in total inquiries seen over the past year, compared to about 400 MW in 2023. Still, the utility manages expectations, only expecting roughly 10% to 20% of these interconnection inquiries to actually materialize.
Here's a quick look at the scale of these inquiries and the utility's expectation management:
| Metric | Value as of Late 2025 Data | Context |
|---|---|---|
| Total Large Load Inquiry Pipeline (End of June 2025) | 9,400 MW (or 9.4 GW) | Represents potential new service connections, mostly data centers |
| Pipeline Growth (Q1 2025 to Q2 2025) | 47% increase | Jump from 6.4 GW three months earlier |
| Expected Conversion Rate | 10% to 20% | Public Service Enterprise Group Incorporated (PEG) expectation for realized connections |
| Peak Load Hit (June 2025 Heat Wave) | 10,229 MW | Highest level since 2013 |
This high-volume engagement requires dedicated resources, including a team of Major Accounts employees liaising with key personnel at these large businesses.
Customer Satisfaction and Digital Engagement
For the residential base, Public Service Enterprise Group Incorporated (PEG) has seen tangible results from its customer focus efforts. In 2024, J.D. Power recognized Public Service Electric & Gas (PSE&G) as the #1 utility for residential customer satisfaction with both electric and gas service in the East among large utilities. Furthermore, in a 2025 J.D. Power Study, customers rated PSE&G the Most Appealing Brand among Residential Electric and Gas Utilities in the East.
The company also supports customer self-service through technology investments:
- Completed the Advanced Metering Infrastructure (AMI) program.
- Installed approximately 2.2 million PSE&G smart meters.
- These systems enable digital self-service options for customers.
The dividend policy also reflects commitment to stakeholders, with the first-quarter common stock dividend at an indicative annual rate of $2.52 per share, a 5% increase for 2025.
Public Service Enterprise Group Incorporated (PEG) - Canvas Business Model: Channels
Public Service Enterprise Group Incorporated (PEG) utilizes a multi-faceted channel strategy to interact with its customer base and regulatory bodies, primarily through its Public Service Electric and Gas Co. (PSE&G) subsidiary.
Physical electric and gas transmission and distribution network
The physical network is the core channel for service delivery, connecting the utility to its customer base across New Jersey. As of late 2025, the scale of this infrastructure supports millions of customers.
| Metric | Value (as of late 2025/YE 2024) |
| Electric Customers Served (PSE&G) | 2.4 million |
| Natural Gas Customers Served (PSE&G) | 1.9 million |
| Total Electric & Gas Customers (PSE&G) | ~4.3 million |
| Electric & Gas Transmission and Distribution Lines | 25,000 circuit miles (as of December 31, 2024) |
Customer service centers and call centers for billing and outage reporting
Direct customer interaction for support, billing inquiries, and immediate outage reporting relies on established service centers and call center operations. PSE&G is recognized for its business customer service performance.
- PSE&G received the #2 ranking in the J.D. Power 2025 Electric Utility Business Customer Satisfaction Study for the East Large Segment.
- The industry standard for Average Handle Time (AHT) in customer service call centers is around 7 to 10 minutes.
- The industry standard call center occupancy rate ranges from 75% to 85%.
- The industry standard call transfer rate benchmark is 15% or less.
Digital channels including website and mobile apps for account management and energy data
Digital engagement is supported by infrastructure upgrades and specific program rollouts that provide customers with usage data and management tools.
- The Advanced Metering Infrastructure (AMI) program is completed, with approximately 2.2 million smart meters in-service.
- The AMI implementation provides a foundation for better service, including granular usage information and faster outage detection.
- Through March 2025, nearly 465,000 customers actively participated in PSEG's energy efficiency initiatives.
- The Electric Vehicle (EV) program has approximately 28,000 chargers energized to date (as of November 2025), with an additional ~12,000 in the application queue.
Direct engagement with state regulators (BPU) for rate and program approvals
Rate and program approvals from the New Jersey Board of Public Utilities (BPU) are a critical channel for authorizing investment recovery and new customer offerings. This involves formal filings and participation in hearings.
| Regulatory Action/Program | Key Financial/Approval Detail |
| CEF-EE II Program Approval (Effective Jan 1, 2025) | Totaling approximately $2.9 billion investment. |
| 2025 Electric & Gas Tax Adjustment Credit Filing | BPU Docket Nos. ER25100577 and GR25100578 (Filed October 2025). |
| GSMP II Extension Filing | BPU Docket No. GR25080463 (Filed August 2025). |
| 2024 Distribution Base Rate Case Settlement | Resulted in a typical combined residential bill increase of 7% (or $15 per month), with new rates effective October 15, 2024. |
On-bill repayment options for energy efficiency equipment financing
On-bill repayment (OBR) is a specific financing channel integrated into customer bills, supporting the Clean Energy Future programs. This helps customers finance energy-saving upgrades.
- The BPU approved total energy efficiency programs since inception of approximately $3.2 billion investment plus approximately $1 billion for on-bill repayment financing.
- The CEF-EE II program, effective January 1, 2025, includes approximately $1 billion of on-bill repayment options to help finance energy efficiency equipment and appliances over a six-year period.
- Through March 2025, customers actively participating in efficiency initiatives collectively saved over $720 million annually on their utility bills.
- Since the start of the program, customers received approximately $740 million in rebates.
Public Service Enterprise Group Incorporated (PEG) - Canvas Business Model: Customer Segments
Public Service Enterprise Group Incorporated (PEG) serves distinct customer segments across its regulated utility operations in New Jersey and its power generation business.
The core utility customer base for Public Service Electric and Gas Company (PSE&G) in New Jersey is substantial, covering both electric and gas services.
| Customer Type | Service | Customer Count (as of Feb 2025) |
| Residential | Electric | 2.4 million |
| Residential | Natural Gas | 1.9 million |
The PSEG Long Island segment, operating under the operations service provider contract for the Long Island Power Authority, serves a separate electric customer base.
- Electric customers served by PSEG Long Island: 1.2 million as of November 2025.
- Commercial customers served by PSEG Long Island: more than 130,000 as of November 2025.
The Commercial and Industrial (C&I) segment for PSE&G is currently characterized by significant interest from large energy users, particularly data centers, which are not captured by the standard econometric load forecast model.
The pipeline for large load inquiries, heavily driven by data centers, shows rapid growth:
- Total large load inquiries as of June 30, 2025: over 9,400 megawatts (MW).
- This represents a 47% jump from the 6,400 MW reported at the end of March 2025.
- Approximately 90% of the 9,400 MW in large load projects is attributed to planned data centers.
For context on the existing data center footprint, as of Summer 2024, PSE&G served 39 data centers sites with a forecasted summer peak demand of 343 MW.
Public Service Enterprise Group Incorporated, through PSEG Power, also serves the wholesale energy markets, primarily through its nuclear fleet capacity in the PJM Interconnection.
| Market Activity | Metric | Value/Amount | Date/Period |
| PJM Capacity Auction | Cleared Nuclear Capacity (2026/2027) | 3,500 MW | July 2025 notification |
| PJM Capacity Auction | Market Clearing Price | $329/MW-day | 2026/2027 auction |
| PSEG Power Ownership | Salem and Hope Creek Nuclear Capacity | 2,483 MW | As of early 2025 |
The nuclear segment is focused on optimizing output, such as extending the Hope Creek fuel cycle to produce more megawatt hours moving forward.
Public Service Enterprise Group Incorporated (PEG) - Canvas Business Model: Cost Structure
You're looking at the core expenses that Public Service Enterprise Group Incorporated (PEG) faces to keep the lights on and the gas flowing across New Jersey. This cost structure is heavily weighted toward regulated asset maintenance and debt obligations, which is typical for a large, capital-intensive utility.
The commitment to infrastructure renewal is a major line item. Public Service Enterprise Group Incorporated planned capital expenditures for regulated infrastructure at $3.8 billion for 2025. This investment fuels the rate base growth, targeting a compound annual growth rate of 6% to 7.5% for the PSE&G Rate Base through 2029.
Servicing the capital base requires significant cash flow dedicated to debt. As of the third quarter of 2025, the total long-term debt outstanding across the consolidated entity was substantial. You can see the breakdown below, but the total debt service costs are directly related to the aggregate long-term debt, which totaled $22.54 billion as of Q3 2025, calculated from the segment debt figures.
Operating costs are also substantial, reflecting the day-to-day running of the utility and the nuclear fleet. We can look at the third quarter of 2025 results to get a snapshot of these recurring expenses, which include fuel, purchased power, and the labor/materials for maintenance. The company demonstrated an ability to control these costs, which helps provide headroom for capital investment recovery.
Depreciation and amortization expenses are a direct consequence of that large, growing asset base. As you invest billions in regulated infrastructure, the non-cash charge for wearing out those assets increases, which is a key component of the overall cost structure that regulators allow Public Service Enterprise Group Incorporated to recover through rates.
Here's a quick look at some of the key financial figures from the third quarter of 2025 for context on the scale of these costs:
| Cost Category (Q3 2025, $ Millions) | Public Service Enterprise Group Consolidated | PSE&G | PSEG Power & Other |
| Fuel and Purchased Power Costs (Energy Costs) | $1,133 | $1,013 | $178 |
| Operating and Maintenance (O&M) Expenses | $927 | $543 | $384 |
| Depreciation and Amortization | $311 | $277 | $34 |
The long-term debt structure as of September 30, 2025, shows where the financing obligations lie:
- PSEG Parent Long-Term Debt Outstanding: $5.31 billion
- Public Service Electric & Gas (PSE&G) Long-Term Debt Outstanding: $15.99 billion
- PSEG Power Long-Term Debt Outstanding: $1.24 billion
- Total Long-Term Debt (Sum of above): $22.54 billion
Furthermore, the company's regulated capital spending plan for 2025 is set at approximately $3.8 billion. This heavy investment in infrastructure modernization, energy efficiency, and load growth is the primary driver of future depreciation expenses, which are necessary to maintain and grow the rate base.
You should also note the O&M expenses reflect the company's focus on cost control to mitigate inflationary impacts, which is key to preserving customer affordability.
Finance: draft 13-week cash view by Friday.
Public Service Enterprise Group Incorporated (PEG) - Canvas Business Model: Revenue Streams
You're looking at the core ways Public Service Enterprise Group Incorporated (PEG) brings in cash, which is heavily weighted toward its regulated utility operations in New Jersey. Honestly, the stability here is what anchors the whole model, but the wholesale power sales add a layer of market exposure.
The biggest chunk of revenue comes from the regulated side through Public Service Electric and Gas Company (PSE&G). This is the bread and butter, covering the delivery of electricity and gas to their customer base. The recent rate case settlement from late 2024 is a big driver here. For instance, in the third quarter of 2025, PSE&G alone reported net income of $622 million and non-GAAP Operating Earnings of $565 million, up from $520 million and $448 million, respectively, in the third quarter of 2024. This reflects a full quarter of the new electric and gas base distribution rates that kicked in on October 15, 2024, which are designed to recover over $3 billion in prior system investments.
Here's a quick look at how the regulated utility segment performed in the first three quarters of 2025:
| Period Ending | PSE&G Net Income (Millions USD) | PSE&G Non-GAAP Operating Earnings (Millions USD) |
|---|---|---|
| Q1 2025 | 546 | 546 |
| Q2 2025 | 332 | 332 |
| Q3 2025 | 622 | 565 |
Next, we have regulated transmission revenue, which Public Service Enterprise Group Incorporated (PEG) collects under Federal Energy Regulatory Commission (FERC) formula rates. These rates are key because they allow for timely recovery of capital investments in transmission infrastructure. While the specific $64 million figure you mentioned for January 1, 2025, isn't explicitly confirmed in the latest filings, we do see forward-looking indications of similar mechanisms. For example, a major transmission project awarded in late 2023 is set to recover costs via FERC regulated rate base formula rate recovery, with a filing indicating potential for $65 million in increased annual transmission revenue effective January 1, 2026, subject to true-up. That formulaic recovery provides a predictable revenue stream.
The wholesale market revenue stream comes from PSEG Power, primarily through the sales of carbon-free nuclear energy and capacity. This revenue benefits significantly from federal incentives. The positive contribution from the estimated federal nuclear Production Tax Credit (PTC) is a major factor supporting earnings, which is expected to be in effect through 2032. The performance here shows up in the PSEG Power & Other segment's non-GAAP Operating Earnings:
- First Half of 2025 Non-GAAP Operating Earnings: $224 million compared to $180 million for the first half of 2024.
- Second Quarter 2025 Non-GAAP Operating Earnings: $52 million, a substantial jump from $11 million in the second quarter of 2024.
When you aggregate all these sources, the overall financial picture for Public Service Enterprise Group Incorporated (PEG) as of late 2025 is substantial. The Total revenue for 2025 (TTM) is approximately $11.71 Billion USD. This reflects a strong year-over-year increase, especially compared to the $10.29 Billion USD reported for full-year 2024. Furthermore, management's outlook for profitability remains solid, with the Non-GAAP Operating Earnings guidance for 2025 narrowed to $4.00 to $4.06 per share, which is up about 9% at the midpoint over 2024 results. This guidance sets the base for their reiterated long-term 5% to 7% compound annual growth rate in non-GAAP Operating Earnings through 2029. Finance: draft 13-week cash view by Friday.
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