WNS (Holdings) Limited (WNS): Business Model Canvas [Jan-2025 Mise à jour]

Dans le paysage dynamique de l'externalisation mondiale des processus commerciaux, WNS (Holdings) Limited apparaît comme une puissance transformatrice, tissant stratégiquement la technologie, l'expertise et l'innovation en un écosystème de service complet. Avec un 50,000-Des plates-formes numériques professionnelles et numériques de pointe, WNS offre des solutions commerciales inégalées qui transcendent les paradigmes d'externalisation traditionnels. Leur toile de modèle commercial méticuleusement conçu révèle une approche sophistiquée pour aider les entreprises à travers les secteurs bancaires, de soins de santé, de voyages et de fabrication d'optimiser les opérations, de réduire les coûts et de générer une transformation numérique à travers des offres de services intelligentes et adaptables.

WNS (Holdings) Limited (WNS) - Modèle d'entreprise: Partenariats clés

Alliances stratégiques avec les entreprises mondiales

WNS a établi des partenariats stratégiques avec plus de 250 entreprises mondiales dans toutes les industries, notamment:

Industrie	Nombre de partenariats
Voyage et loisir	87
Services bancaires et financiers	65
Soins de santé et assurance	53
Fabrication	45

Partenariats des fournisseurs de technologies

WNS collabore avec les principaux fournisseurs de technologies:

• Microsoft: infrastructure cloud et intégration IA
• SAP: Solutions logicielles d'entreprise
• Salesforce: CRM et plateformes d'expérience client
• Oracle: systèmes de planification des ressources d'entreprise

Collaborations de cabinets de conseil

WNS a des relations stratégiques avec les cabinets de conseil, notamment:

• Deloitte: Digital Transformation Consulting
• PWC: stratégies d'optimisation des processus
• KPMG: Solutions numériques spécifiques à l'industrie

Coentreprises de transformation numérique

Les partenariats de transformation numérique comprennent:

Partenaire	Domaine de mise au point	Investissement
Tech Mahindra	IA et apprentissage automatique	15 millions de dollars
Wipro	Migration du nuage	12,5 millions de dollars

Partenariats d'externalisation

WNS maintient des relations d'externalisation avec:

• Unilever: Gestion mondiale de la chaîne d'approvisionnement
• Télécom britannique: services de support client
• AIG: traitement des réclamations et service client

WNS (Holdings) Limited (WNS) - Modèle d'entreprise: Activités clés

Services de gestion et d'externalisation des processus d'entreprise

WNS fournit des services complets de gestion des processus commerciaux dans plusieurs secteurs. Depuis le T3 FY 2024, la société prend en charge plus de 400 clients mondiaux avec des solutions d'externalisation.

Industrie verticale	Pourcentage de la prestation de services
Voyage et loisir	34%
Services bancaires et financiers	22%
Soins de santé	15%
Produits de vente au détail et de consommation	12%
Autres	17%

Conseil de transformation numérique

WNS offre des services de transformation numérique avancés en mettant l'accent sur l'innovation technologique.

• Automatisation de processus alimentée par AI
• Services de migration en cloud
• Solutions d'analyse avancées
• Conseil d'intégration de la blockchain

Services d'analyse et de recherche

WNS fournit des informations basées sur les données avec plateformes d'analyse propriétaires. La société traite environ 500 millions de points de données par mois sur les portefeuilles de clients mondiaux.

Type de service d'analyse	Contribution annuelle des revenus
Analytique prédictive	38%
Analytique descriptive	27%
Analytique normative	35%

Gestion de l'expérience client

WNS gère les interactions client dans 25 langues avec une main-d'œuvre mondiale de plus de 50 000 professionnels.

• Support omnicanal
• Engagement client en temps réel
• Stratégies d'interaction personnalisées

Prestation de services compatibles avec la technologie

WNS exploite les infrastructures technologiques avancées avec des centres de livraison mondiaux dans 14 pays.

Plate-forme technologique	Taux de mise en œuvre
Automatisation de processus robotique	62%
Solutions d'apprentissage automatique	48%
Services natifs du cloud	55%

WNS (Holdings) Limited (WNS) - Modèle d'entreprise: Ressources clés

Main-d'œuvre qualifiée

Au troisième trimestre 2023, WNS a un Total de main-d'œuvre de 54 783 professionnels sur plusieurs emplacements mondiaux.

Distribution de la main-d'œuvre géographique	Nombre d'employés
Inde	42,356
Philippines	4,875
Autres emplacements mondiaux	7,552

Infrastructure technologique

WNS maintient 15 centres de livraison mondiaux avec des capacités technologiques avancées.

Investissement technologique	Montant (USD)
Investissement technologique annuel	87,5 millions de dollars
Dépenses de R&D	42,3 millions de dollars

Centres de livraison mondiaux

• Centres de livraison en Inde
• Centres de livraison aux Philippines
• Centres de livraison en Europe
• Centres de livraison en Amérique du Nord

Capacités d'analyse des données

WNS a plateformes d'analyse propriétaires couvrant plusieurs domaines:

• Outils d'analyse prédictive avancés
• Algorithmes d'apprentissage automatique
• Plateformes de renseignements commerciaux alimentés par l'IA

Plates-formes numériques

Plate-forme numérique	Fonctionnalité
NeuralEdged	Optimisation du processus basée sur l'IA
CloudTransform	Migration et gestion du cloud
Leset de données	Plateforme d'analyse avancée

WNS (Holdings) Limited (WNS) - Modèle d'entreprise: propositions de valeur

Solutions de gestion des processus commerciaux de bout en bout

WNS fournit des solutions complètes de gestion des processus d'entreprise dans plusieurs secteurs. Depuis le T3 FY2024, la société dessert 385 clients actifs dans le monde.

Catégorie de service	Nombre de clients	Contribution des revenus
Gestion des processus	385	1,2 milliard de dollars
Services de transformation numérique	210	456 millions de dollars

Efficacité opérationnelle rentable pour les clients

WNS offre des stratégies de réduction des coûts avec un impact financier éprouvé.

• Économies de coûts moyens du client: 35 à 40%
• Amélioration de l'efficacité opérationnelle: 25-30%
• Optimisation annuelle des coûts pour les clients: 150 à 180 millions de dollars

Expertise du domaine spécifique à l'industrie

WNS est spécialisée dans plusieurs secteurs verticaux de l'industrie avec des solutions ciblées.

Industrie verticale	Part de marché	Revenus annuels
Voyage et logistique	42%	512 millions de dollars
Services bancaires et financiers	28%	342 millions de dollars
Soins de santé et assurance	18%	220 millions de dollars

Capacités technologiques avancées

WNS exploite les technologies de pointe pour la prestation de services.

• Investissements en IA et en apprentissage automatique: 45 millions de dollars
• Déploiement des technologies d'automatisation: 62%
• Solutions de transformation numérique: 78 offres de services distincts

Offres de services évolutives et flexibles

WNS fournit des solutions de processus métier adaptables.

Flexibilité du service	Métrique	Performance
Vitesse d'intégration du client	Des semaines pour mettre en œuvre	3-4 semaines
Personnalisation du service	Solutions sur mesure	92%
Modèle de livraison global	Pays opérationnels	16 pays

WNS (Holdings) Limited (WNS) - Modèle d'entreprise: relations avec les clients

Partenariats stratégiques à long terme

WNS maintient des partenariats stratégiques avec 55 des sociétés Fortune 500 dans plusieurs secteurs. La durée moyenne du partenariat est de 8,3 ans, 92% des clients renouvelant leurs contrats chaque année.

Industrie	Nombre de partenariats stratégiques	Valeur du contrat moyen
Voyage & Hospitalité	17	3,2 millions de dollars
Bancaire & Services financiers	22	4,5 millions de dollars
Soins de santé & Assurance	16	3,7 millions de dollars

Équipes de gestion des comptes dédiés

WNS emploie 425 professionnels de la gestion des comptes dédiés dans le monde, avec un ratio de gestionnaire client / compte moyen de 1: 3.

• Expérience moyenne du gestionnaire de compte: 7,5 ans
• Taux de satisfaction du client: 94%
• Temps de réponse moyen: 2,1 heures

Mécanismes d'amélioration des services continus

WNS investit 28,6 millions de dollars par an dans l'amélioration des services et l'amélioration des technologies, avec 6,2% des revenus annuels alloués à la recherche et au développement.

Zone d'amélioration	Investissement annuel	Impact métrique
Mises à niveau technologique	15,3 millions de dollars	Gain d'efficacité de 23%
Optimisation du processus	8,7 millions de dollars	Réduction des coûts de 17%
Programmes de formation	4,6 millions de dollars	89% d'amélioration des compétences des employés

Développement de solutions personnalisées

WNS se développe Solutions sur mesure pour 76% de sa clientèle, avec une durée de développement moyenne de 3,4 mois par solution personnalisée.

• Taux de réussite de la solution personnalisée: 92%
• Intégration de technologie moyenne spécifique au client: 4,2 semaines
• Coût de personnalisation: 275 000 $ par projet

Avis réguliers des performances et des commentaires

WNS effectue des revues de performance trimestrielles pour 100% de ses clients, avec une revue stratégique annuelle complète.

Type d'examen	Fréquence	Taux de participation
Revue de performance trimestrielle	4 fois par an	100%
Revue stratégique annuelle	Une fois par an	98%
Sondage de satisfaction des clients	Bi-annuellement	95%

WNS (Holdings) Limited (WNS) - Modèle d'entreprise: canaux

Équipe de vente directe

WNS maintient une équipe de vente directe mondiale de 352 professionnels des ventes au troisième trimestre 2023, couvrant plusieurs régions géographiques, notamment l'Amérique du Nord, l'Europe et l'Asie-Pacifique.

Région	Taille de l'équipe de vente	Valeur moyenne de l'accord
Amérique du Nord	142	1,2 million de dollars
Europe	98	$890,000
Asie-Pacifique	112	$750,000

Plateformes de marketing numérique

WNS utilise plusieurs canaux de marketing numérique avec un budget de marketing numérique de 4,7 millions de dollars en 2023.

• Dépenses publicitaires LinkedIn: 1,2 million de dollars
• Investissement sur Google Ads: 1,5 million de dollars
• Campagnes de webinaires de l'industrie ciblée: 650 000 $
• Plateformes de marketing de contenu: 850 000 $

Conférences et événements de l'industrie

WNS participe à 37 conférences mondiales de l'industrie par an avec un budget marketing d'événements de 2,3 millions de dollars.

Type de conférence	Nombre d'événements	Coût moyen de l'événement
Conférences mondiales de BPO	12	$350,000
Forums sur l'innovation technologique	15	$280,000
Sommets commerciaux régionaux	10	$220,000

Services de consultation en ligne

WNS fournit des services de consultation numérique via plusieurs plateformes en ligne avec 2 847 demandes de consultation traitées en 2023.

Réseaux de référence et de partenariat

WNS maintient 64 accords de partenariat stratégique dans différentes industries avec un budget de gestion des écosystèmes partenaires de 1,8 million de dollars.

Catégorie de partenariat	Nombre de partenaires	Revenus de référence annuels
Partenaires technologiques	24	12,5 millions de dollars
Cabinets de conseil	22	9,3 millions de dollars
Réseaux spécifiques à l'industrie	18	7,6 millions de dollars

WNS (Holdings) Limited (WNS) - Modèle d'entreprise: segments de clientèle

Services bancaires et financiers

WNS dessert 22 des 50 principales sociétés mondiales de services bancaires et de services financiers. Les segments clés des clients comprennent:

Segment	Nombre de clients	Contribution des revenus
Banques d'investissement mondiales	8	37,5% de la banque verticale
Banques commerciales	14	45,2% de la banque verticale

Soins de santé et assurance

WNS fournit des services à 15 des 25 principales compagnies mondiales de soins de santé et d'assurance.

• Fournisseurs de soins de santé: 7 clients
• Compagnies d'assurance: 8 clients
• Revenus des soins de santé: 243 millions de dollars au cours de l'exercice 2023

Voyages et hospitalité

WNS dessert 12 des 50 meilleures entreprises de voyage mondiales.

Segment	Compte de clientèle	Revenus annuels
Compagnies aériennes	5	127 millions de dollars
Agences de voyage en ligne	4	89 millions de dollars
Chaînes d'accueil	3	62 millions de dollars

Fabrication

WNS prend en charge 18 clients manufacturiers dans différents sous-segments.

• Fabrication automobile: 6 clients
• Fabrication électronique: 5 clients
• Équipement industriel: 7 clients
• Fabrication des revenus verticaux: 198 millions de dollars au cours de l'exercice 2023

Produits de vente au détail et de consommation

WNS travaille avec 20 grandes sociétés de produits de vente au détail et de consommation.

Segment	Compte de clientèle	Contribution des revenus
Vêtements et mode	8	42% du détail vertical
Électronique grand public	6	33% du détail vertical
Biens de consommation	6	25% du détail vertical

WNS (Holdings) Limited (WNS) - Modèle d'entreprise: Structure des coûts

Compensation et formation des employés

Pour l'exercice 2023, le WNS a déclaré que le total des dépenses des employés de 498,3 millions de dollars. L'entreprise a employé environ 53 700 professionnels dans des emplacements mondiaux.

Catégorie de dépenses	Montant (USD)
Salaires et salaires	412,5 millions de dollars
Formation et développement	15,7 millions de dollars
Avantages sociaux	70,1 millions de dollars

Investissements infrastructures technologiques

WNS a alloué 87,2 millions de dollars aux investissements technologiques et infrastructures en 2023.

• Infrastructure de cloud computing: 38,6 millions de dollars
• Systèmes de cybersécurité: 22,5 millions de dollars
• Technologies de transformation numérique: 26,1 millions de dollars

Dépenses opérationnelles mondiales

Les dépenses opérationnelles totales pour le WNS au cours de l'exercice 2023 étaient de 1,2 milliard de dollars.

Catégorie de coûts opérationnels	Montant (USD)
Installations et infrastructures	156,4 millions de dollars
Voyage et communication	42,7 millions de dollars
Externalisation et frais de fournisseur	203,9 millions de dollars

Recherche et développement

WNS a investi 65,3 millions de dollars dans la recherche et le développement en 2023.

• Solutions numériques R&D: 35,6 millions de dollars
• Recherche d'optimisation des processus: 18,7 millions de dollars
• Innovations de l'IA et de l'apprentissage automatique: 11 millions de dollars

Marketing et développement commercial

Les frais de marketing et de développement commercial ont totalisé 54,6 millions de dollars au cours de l'exercice 2023.

Catégorie de dépenses de marketing	Montant (USD)
Marketing numérique	22,3 millions de dollars
Salons et conférences	12,5 millions de dollars
Ventes et développement commercial	19,8 millions de dollars

WNS (Holdings) Limited (WNS) - Modèle d'entreprise: Strots de revenus

Revenus récurrents basés sur les services

WNS a généré 1,06 milliard de dollars de revenus totaux pour l'exercice 2023. Les revenus récurrents des services de gestion des processus commerciaux (BPM) représentaient environ 87% des revenus totaux.

Catégorie de revenus	Pourcentage	Montant (USD)
Services BPM récurrents	87%	922,2 millions de dollars
Services non récurrents	13%	137,8 millions de dollars

Frais de consultation basés sur des projets

Les services de conseil basés sur des projets ont généré environ 185,4 millions de dollars de revenus au cours de l'exercice 2023.

• Durée moyenne du projet: 6-12 mois
• Les services de consultation dans plusieurs industries
• Plage de valeur de projet typique: 50 000 $ - 500 000 $

Services de transformation numérique

Digital Transformation Services a contribué 247,6 millions de dollars aux revenus de WNS au cours de l'exercice 2023.

Catégorie de service numérique	Contribution des revenus
Services de migration en cloud	89,3 millions de dollars
IA et solutions d'apprentissage automatique	72,5 millions de dollars
Plateformes d'analyse de données	85,8 millions de dollars

Analytique et monétisation de la recherche

Les services d'analyse et de recherche ont généré 164,2 millions de dollars de revenus pour l'exercice 2023.

• Processus de recherche Revenus de sous-traitance: 62,7 millions de dollars
• Services d'analyse avancée: 101,5 millions de dollars

Revenus contractuels à long terme

Les contrats à long terme représentaient 65% des revenus totaux de WNS, soit 689 millions de dollars au cours de l'exercice 2023.

Durée du contrat	Pourcentage de revenus	Montant (USD)
Contrats de 3 à 5 ans	45%	477 millions de dollars
Contrats de 1 à 3 ans	20%	212 millions de dollars

WNS (Holdings) Limited (WNS) - Canvas Business Model: Value Propositions

You're looking at how WNS (Holdings) Limited delivers distinct value to its clients, moving beyond simple outsourcing to true digital partnership. The core value is rooted in tangible outcomes, especially around efficiency and advanced capability access.

Digital-led business transformation and operational efficiency

WNS (Holdings) Limited positions itself as a digital-led business transformation and services company, combining deep domain expertise with technology and Artificial Intelligence (AI) to co-create solutions. This focus is yielding measurable results for clients.

• About 5% of WNS (Holdings) Limited's revenue in fiscal year 2025 was expected to be influenced by generative AI initiatives.
• Client examples show efficiency improvements ranging from 30% to 40% achieved through analytics, AI, and automation programs.
• Research from WNS and Corinium Intelligence indicated that 90% of enterprises across eight sectors that did not accelerate digital transformation programs in response to COVID-19 lost business, underscoring the value of this focus.

Cost reduction and process streamlining for non-core functions

A significant value proposition is the ability to drive down operational expenditure while streamlining processes that are not central to the client's core mission. This is demonstrated across various industry engagements.

Value Metric	Observed Client Outcome	Context/Function
30% Cost Reduction	Achieved through AI, analytics, and process consolidation.	Revenue Cycle Management (RCM) for a leading cancer center.
~40% Annual Cost Savings	Unlocked by implementing Machine Learning Operations (MLOps).	ML lifecycle management for a hospitality firm.
GBP 1.3 Mn Cost Savings	Realized by setting up a dedicated Center of Excellence (CoE) for MIS functions.	MIS reporting for a leading global insurance provider.

The firm also achieved a ~30% reduction in overall costs across casualty claims and medical case management in one engagement by deploying advanced analytics and automation. Also, MLOps deployment resulted in a ~55% improvement in ML development productivity. That's defintely a strong return on investment.

Industry-specific, customized BPM solutions (e.g., F&A, CX, Procurement)

WNS (Holdings) Limited delivers tailored Business Process Management (BPM) solutions, which is evident in the concentration of revenue within key verticals and external recognition for specialized services.

• The Banking & Financial Services and Travel verticals together represented 45% of WNS (Holdings) Limited's total revenue in fiscal 2025.
• WNS Procurement was recognized as a "Leader" in the 2025 Information Services Group (ISG) Provider Lens™ Global Report for Procurement BPO Services across all three evaluation quadrants.
• In Q3 of fiscal 2025, WNS (Holdings) Limited added 7 new clients and expanded services across 52 existing relationships.

Access to advanced AI and analytics for data-driven decision-making

The dedicated WNS Analytics practice is central to this value, providing proprietary AI assets and expertise. The strategic acquisition of Kipi.ai in Q4 2025 further solidifies this offering.

Here's the quick math on the analytics influence:

Metric	Value/Projection	Fiscal Period/Context
Analytics-Influenced Revenue	Approximately $200 million	Fiscal Year 2025 (out of $1.3-1.4 billion total revenue)
GenAI Revenue Influence	Expected 5% of WNS Analytics revenue	Fiscal Year 2025
Kipi.ai Contribution to Growth	Expected to contribute 2% to revenue growth	Fiscal Year 2026
GenAI Assets in Production/Committed	Over 30 use cases	As of Q3 Fiscal 2025

The company also secured a new U.S. insurance client in Q3 FY2025 projected to be a top 10 client in FY2026, leveraging multiple GenAI assets.

Scalable, 24/7 global service delivery and business continuity

The operational scale supports the delivery of these complex, digital-led services globally. The company ended fiscal 2025 with a substantial global footprint.

• Global headcount as of March 31, 2025, stood at 64,505 employees.
• WNS (Holdings) Limited serves over 700 clients across various industries.
• Days Sales Outstanding (DSO) improved to 34 days by the end of Q4 Fiscal 2025, reflecting efficient working capital management.

Finance: draft 13-week cash view by Friday.

WNS (Holdings) Limited (WNS) - Canvas Business Model: Customer Relationships

You're looking at how WNS (Holdings) Limited manages its connections with the businesses it serves, which is clearly a relationship-driven model. This isn't just about transactions; it's about embedding themselves into the client's operations.

The approach centers on dedicated account management designed specifically for co-creation and building those long-term partnerships. As of March 31, 2025, WNS (Holdings) Limited served over 700 clients across various industries, indicating a broad but deep engagement base that requires tailored attention. The focus is on delivering an entire spectrum of Business Process Management (BPM) solutions, re-imagining the digital future for these businesses. This consultative depth is supported by a global team of 64,505 professionals across 64 delivery centers as of that same date.

For securing these engagements, the sales process is high-touch and consultative, targeting complex, multi-year contracts. This is where domain expertise meets digital transformation. The success of this strategy is evident in the growth within the existing base. For instance, in the fourth quarter of fiscal year 2025 alone, WNS (Holdings) Limited reported 50 expansions of existing relationships, alongside adding 9 new clients.

Here's a quick look at the recent client growth metrics from that period:

Metric	Value	Period
Total Clients Served (as of March 31, 2025)	Over 700	FY2025 End
Existing Relationship Expansions	50	Q4 FY2025
New Client Additions	9	Q4 FY2025
Revenue Less Repair Payments	$1,265.5 million	Full Year FY2025

The relationship health is also tracked financially. For Q4 FY2025, the Days Sales Outstanding (DSO) was reported at 34 days, showing how quickly, on average, WNS (Holdings) Limited collects payment from its customers.

The agreements themselves move beyond simple input metrics. The focus is on service-level agreements (SLAs) centered on outcomes, which aligns the success of WNS (Holdings) Limited directly with the measurable business improvements of the client. This is reinforced by a commitment to continuous process improvement and innovation being embedded directly into the service delivery. This is supported by strategic investments, such as the acquisition of Kipi.ai, which delivered a Marketing Mix Modeling and Analytics App on the Snowflake AI Data Cloud as recently as September 2025.

The core elements driving these deep relationships include:

• Co-creation of innovative, digitally led solutions.
• Deep industry knowledge application.
• Focus on transformation, digital technology, and new operating models.
• Leveraging AI and advanced analytics offerings.

If onboarding new digital transformation projects takes longer than expected, client satisfaction scores can defintely dip. Finance: draft 13-week cash view by Friday.

WNS (Holdings) Limited (WNS) - Canvas Business Model: Channels

You're looking at how WNS (Holdings) Limited gets its services-from the sales pitch to the final delivery-into the hands of its clients as of late 2025. It's a mix of direct, high-touch sales and massive global infrastructure.

Direct sales team targeting Fortune 500 and large global enterprises

The sales channel relies heavily on direct engagement, which makes sense given the scale of the contracts WNS (Holdings) Limited pursues. They serve over 700 clients across various industries, indicating a dedicated, relationship-driven sales force focused on large accounts. This approach is designed to land transformational deals; for instance, two large transformational deals were closed in Q4 of fiscal 2025, expected to contribute revenue in the first half of fiscal 2026. The company's Fiscal 2025 Net Revenue reached $1.266 billion, a testament to the effectiveness of this direct enterprise targeting.

Global network of 64 delivery centers for offshore and nearshore service

The delivery of services is anchored by a significant global footprint, supporting both offshore and nearshore models. This physical presence is crucial for scale and business continuity. As of March 31, 2025, WNS (Holdings) Limited operated a network that supported its workforce.

Metric	Value as of March 31, 2025
Global Headcount	64,505 professionals
Delivery Centers Worldwide	64 centers
Continents Served From	4
Countries with Facilities	13

The company's guidance for Fiscal 2026 projects revenue less repair payments between $1.352 billion and $1.404 billion, showing the scale these channels are expected to support. The delivery locations span key geographies, including India, the Philippines, Poland, Romania, South Africa, the United Kingdom, and the United States, among others.

Digital platforms and cloud infrastructure for solution deployment

WNS (Holdings) Limited is positioning itself as a digital-led transformation provider, meaning the channel for solution deployment is increasingly digital. This involves leveraging proprietary AI-powered assets and platforms. A key move here was the acquisition of Kipi.ai, which bolsters capabilities in building cloud-native data platforms, specifically on Snowflake's AI Data Cloud. This digital channel helps clients achieve measurable results:

• 14% Gain in operational efficiency, productivity, and cost reduction through data, analytics, and AI services.
• 18% Faster time-to-market for new initiatives.
• 34% Accelerated insights derived from unstructured business data.

The company uses these digital assets to facilitate seamless migration of client data to cloud platforms, supporting the broader industry trend where 51% of IT spending is shifting to the public cloud in 2025. It's how they deliver their re-imagined digital future.

Investor Relations website for transparency and financial communication

For the financial community, the Investor Relations website, ir.wns.com, serves as the primary channel for official communication and transparency. This is where critical updates are disseminated. For example, the Fiscal 2025 Fourth Quarter and Full Year Earnings were announced on April 24, 2025, with the associated conference call accessible live via this site. Furthermore, the Annual Report on Form 10-K for the fiscal year ended March 31, 2025, was filed and made available on the site on May 13, 2025. The site also hosts information regarding the July 7, 2025, announcement that Capgemini agreed to acquire WNS (Holdings) Limited for US$3.3 billion, which shareholders approved in August 2025.

Finance: draft 13-week cash view by Friday.

WNS (Holdings) Limited (WNS) - Canvas Business Model: Customer Segments

You're looking at the core of WNS (Holdings) Limited's business-who they serve and how they segment that base to deliver their transformation services. It's not just about volume; it's about the complexity and strategic importance of the client relationship.

WNS (Holdings) Limited is a strategic partner to over 700 clients globally, focusing on large global enterprises that need deep, knowledge-based Business Process Management (BPM) and digital transformation. These aren't transactional customers; they are engagements where WNS (Holdings) Limited co-creates innovative solutions by combining deep domain expertise with technology and AI. The company's global workforce supporting this base stood at 64,505 professionals as of March 31, 2025.

The customer base is heavily concentrated in specific, complex verticals. You see a clear focus on industries where process transformation directly impacts the bottom line, such as Travel, Insurance, Banking, and Healthcare. The CFOs and C-suite executives within these organizations are the primary decision-makers, as they are focused on driving digital strategy and achieving significant cost reduction through these partnerships. This focus is paying off in key areas; for instance, the Banking and Financial Services and Travel verticals together contributed 45% of total revenue in fiscal 2025.

The health of the pipeline and the ability to close complex deals are key indicators here. During the fourth quarter of fiscal 2025, WNS (Holdings) Limited added 9 new clients, which is a solid number given the macro environment. On top of that, they expanded relationships with 50 existing clients in the same quarter. To be fair, the year also saw headwinds, like the loss of a large Healthcare client, but the new business momentum is clear.

Here's a quick look at the key verticals and recent strategic wins that define this segment:

• Banking and Financial Services (BFS): Closed one large transformational deal in Q4 FY2025.
• Travel: Also secured one large transformational deal in Q4 FY2025.
• Healthcare: Experienced a large client loss, but remains a core vertical.
• Insurance: A consistently served, complex industry segment.

The operational efficiency in managing this large, diverse client set is reflected in the Days Sales Outstanding (DSO), which was 34 days as of March 31, 2025. That's a tight collection cycle for a business dealing with complex, knowledge-based services.

You can see the relative importance and recent focus on the most strategic segments in this breakdown:

Vertical	FY2025 Revenue Contribution (Combined)	Q4 FY2025 New Large Deal	Key Focus Area
Banking & Financial Services	45% (with Travel)	Yes	Digital transformation, Risk Management
Travel	45% (with BFS)	Yes	Cost reduction, Customer Experience
Healthcare	Not specified	No	Complex process management
Insurance	Not specified	No	Industry-specific offerings

The strategy is clearly about moving up the value chain with existing clients and landing new, high-value logos. The full-year revenue less repair payments for fiscal 2025 was $1,265.5 million, and the expectation for fiscal 2026 is a jump to between $1,352 million and $1,404 million, largely driven by expanding these deep relationships.

The target audience is definitely the executive suite looking for measurable outcomes, not just outsourced tasks. Finance: draft 13-week cash view by Friday.

WNS (Holdings) Limited (WNS) - Canvas Business Model: Cost Structure

You're looking at the major drains on WNS (Holdings) Limited's cash flow to understand where the business spends its money to deliver its services. Honestly, for a services company, the people costs are always the biggest line item, so let's start there.

The cost structure for WNS (Holdings) Limited is heavily weighted toward human capital and the infrastructure needed to support a global, digital-first workforce. You need to keep the lights on, the software running, and the talent paid well to keep that client base happy.

Here's a quick look at the key quantifiable elements driving the cost base as of the close of fiscal year 2025:

Cost Component	Metric/Amount	Reference Date/Context
Global Workforce Size	64,505 professionals	As of March 31, 2025
Capital Expenditures (CapEx)	$54.1 million	Fiscal 2025 (as specified)
Kipi.ai Up-front Acquisition Cost	$63.4 million	Fourth Quarter Fiscal 2025
Global Delivery Centers	64 centers	As of March 31, 2025

Employee compensation and benefits are the primary cost driver, supporting the 64,505 professionals WNS (Holdings) Limited had across its operations as of March 31, 2025. This figure represents a year-over-year increase of 4,380 employees, or 7.28%.

Technology and infrastructure costs, which cover everything from cloud services to software licensing, are essential but not explicitly broken out in the same way as the other line items. What this estimate hides is the ongoing spend on AI platforms and data modernization tools post-Kipi.ai integration.

Capital expenditures (CapEx) for the full fiscal year 2025 were reported as $54.1 million. To give you some context on the flow, the company incurred $18.6 million in capital expenditures just in the fourth quarter of fiscal 2025. The guidance for the full year was previously set at up to $65 million.

A significant, non-recurring cost impacting the structure in fiscal 2025 was the acquisition of Kipi.ai. WNS (Holdings) Limited paid $63.4 million in up-front consideration for this acquisition in the fourth quarter. This move was designed to accelerate the Analytics and AI practice.

The physical footprint supporting these costs includes a network of delivery centers. As of March 31, 2025, WNS (Holdings) Limited operated 64 delivery centers worldwide. These centers are spread across 13 countries.

The operational expenses tied to these 64 global delivery centers include facility leases, utilities, and local administrative overhead. You can see the global spread of these operational hubs:

• India
• The Philippines
• Poland
• Romania
• South Africa
• Sri Lanka
• Turkey
• United Kingdom
• United States
• Canada
• China
• Costa Rica

Finance: draft 13-week cash view by Friday.

WNS (Holdings) Limited (WNS) - Canvas Business Model: Revenue Streams

You're looking at how WNS (Holdings) Limited actually books its revenue, which is key to understanding its stability. Honestly, the structure leans heavily on long-term commitments, which is what you want to see in this space.

For the full fiscal year 2025, which ended March 31, 2025, the top-line performance shows the scale of operations. WNS (Holdings) Limited reported Revenue less repair payments of $1,265.5 million for fiscal 2025. This is the core operational revenue figure we focus on, as it excludes the repair payments component. To give you a sense of the overall picture, the GAAP Revenue for the same period was $1,314.9 million.

The profitability tied to that revenue stream is also important. The Adjusted Net Income (ANI) for fiscal 2025 came in at $208.7 million. This translates to an Adjusted diluted earnings per share of $4.55 for the year.

Here's a quick look at those key fiscal 2025 figures:

Metric	Fiscal 2025 Amount
Revenue less repair payments	$1,265.5 million
GAAP Revenue	$1,314.9 million
Adjusted Net Income (ANI)	$208.7 million
Adjusted diluted EPS	$4.55

The way WNS (Holdings) Limited structures its service delivery directly impacts how this money flows in. You see a mix of models designed to capture different types of client needs, which is smart diversification.

The most stable part of the revenue base comes from the Business Process Management (BPM) services. This is typically secured through long-term, retainer-based contracts. These contracts provide predictable, recurring revenue, which helps smooth out any short-term volatility in other areas. It's the bedrock of their financial planning.

Then you have the client-facing services, like customer experience. These often use a different mechanism, relying on transactional or volume-based fees. If a client's call volume spikes, WNS (Holdings) Limited's revenue from that segment scales up right along with it. It's a direct pass-through of activity.

Finally, for strategic growth and modernization work, the revenue is tied to specific initiatives. This includes project-based revenue from consulting and digital transformation initiatives. This revenue can be lumpy-you land a big digital overhaul project, you book the revenue-but it reflects their move up the value chain beyond pure process outsourcing.

To summarize the revenue capture methods:

• Long-term, retainer-based contracts for BPM services.
• Transactional or volume-based fees for customer experience services.
• Project-based revenue from consulting and digital transformation initiatives.

If onboarding takes 14+ days, churn risk rises, so managing the transition from project work to retainer is a constant focus for them. Finance: draft 13-week cash view by Friday.