WNS (Holdings) Limited (WNS): Modelo de Negócios Canvas [Jan-2025 Atualizado]

No cenário dinâmico da terceirização global de processos de negócios, o WNS (Holdings) Limited surge como uma potência transformadora, tecelagem estrategicamente, tecelagem, experiência e inovação em um ecossistema de serviços abrangente. Com um 50,000-Força de trabalho profissional e plataformas digitais de ponta, o WNS oferece soluções de negócios incomparáveis ​​que transcendem os paradigmas de terceirização tradicionais. Sua tela de modelo de negócios meticulosamente criada revela uma abordagem sofisticada para ajudar as empresas nos setores bancários, assistência médica, viagens e fabricação otimizam as operações, reduzem os custos e impulsionam a transformação digital por meio de ofertas de serviços inteligentes e adaptáveis.

WNS (Holdings) Limited (WNS) - Modelo de negócios: Parcerias -chave

Alianças estratégicas com empresas globais

O WNS estabeleceu parcerias estratégicas com mais de 250 empresas globais em todos os setores, incluindo:

Indústria	Número de parcerias
Viagens e lazer	87
Serviços bancários e financeiros	65
Saúde e seguro	53
Fabricação	45

Parcerias de provedores de tecnologia

O WNS colabora com os principais fornecedores de tecnologia:

• Microsoft: infraestrutura em nuvem e integração de IA
• SAP: Enterprise Software Solutions
• Salesforce: CRM e plataformas de experiência do cliente
• Oracle: Enterprise Resource Planning Systems

Colaborações da empresa de consultoria

O WNS tem relações estratégicas com empresas de consultoria, incluindo:

• Deloitte: Consultoria de Transformação Digital
• PWC: estratégias de otimização de processos
• KPMG: soluções digitais específicas da indústria

Joint ventures de transformação digital

As parcerias de transformação digital incluem:

Parceiro	Área de foco	Investimento
Tech Mahindra	AI e aprendizado de máquina	US $ 15 milhões
Wipro	Migração em nuvem	US $ 12,5 milhões

Terceirização de parcerias

O WNS mantém relacionamentos de terceirização com:

• Unilever: gerenciamento global da cadeia de suprimentos
• Telecom Britânico: Serviços de Suporte ao Cliente
• AIG: processamento de reivindicações e atendimento ao cliente

WNS (Holdings) Limited (WNS) - Modelo de negócios: Atividades -chave

Gerenciamento de processos de negócios e serviços de terceirização

O WNS fornece serviços abrangentes de gerenciamento de processos de negócios em vários setores. No terceiro trimestre do ano fiscal de 2024, a empresa suporta mais de 400 clientes globais com soluções de terceirização.

Indústria vertical	Porcentagem de prestação de serviços
Viagens e lazer	34%
Serviços bancários e financeiros	22%
Assistência médica	15%
Produtos de varejo e consumidor	12%
Outros	17%

Consultoria de Transformação Digital

O WNS oferece serviços avançados de transformação digital, com foco na inovação tecnológica.

• Automação de processo movida a IA
• Serviços de migração em nuvem
• Soluções de análise avançada
• Blockchain Integration Consulting

Analytics and Research Services

O WNS fornece informações orientadas a dados com Plataformas de análise proprietária. A Companhia processa aproximadamente 500 milhões de pontos de dados mensalmente entre os portfólios globais de clientes.

Tipo de serviço de análise	Contribuição anual da receita
Análise preditiva	38%
Análise descritiva	27%
Análise prescritiva	35%

Gerenciamento de experiência do cliente

O WNS gerencia as interações do cliente em 25 idiomas com uma força de trabalho global de mais de 50.000 profissionais.

• Suporte Omnichannel
• Engajamento em tempo real do cliente
• Estratégias de interação personalizadas

Entrega de serviço habilitada para tecnologia

O WNS aproveita a infraestrutura tecnológica avançada com centros de entrega globais em 14 países.

Plataforma de tecnologia	Taxa de implementação
Automação de processo robótico	62%
Soluções de aprendizado de máquina	48%
Serviços nativos da nuvem	55%

WNS (Holdings) Limited (WNS) - Modelo de negócios: Recursos -chave

Força de trabalho qualificada

A partir do terceiro trimestre de 2023, o WNS tem um Força de trabalho total de 54.783 profissionais em vários locais globais.

Distribuição geográfica da força de trabalho	Número de funcionários
Índia	42,356
Filipinas	4,875
Outros locais globais	7,552

Infraestrutura tecnológica

WNS mantém 15 centros de entrega globais com capacidades tecnológicas avançadas.

Investimento em tecnologia	Quantidade (USD)
Investimento de tecnologia anual	US $ 87,5 milhões
Despesas de P&D	US $ 42,3 milhões

Centros de entrega globais

• Centros de entrega na Índia
• Centros de entrega nas Filipinas
• Centros de entrega na Europa
• Centros de entrega na América do Norte

Recursos de análise de dados

WNS tem Plataformas de análise proprietárias cobrindo vários domínios:

• Ferramentas de análise preditiva avançada
• Algoritmos de aprendizado de máquina
• Plataformas de inteligência de negócios movidas a IA

Plataformas digitais

Plataforma digital	Funcionalidade
NeuralEdge	Otimização do processo orientada a IA
CloudTransform	Migração e gerenciamento em nuvem
DataSense	Plataforma de análise avançada

WNS (Holdings) Limited (WNS) - Modelo de Negócios: Proposições de Valor

Soluções de gerenciamento de processos de negócios de ponta a ponta

O WNS fornece soluções abrangentes de gerenciamento de processos de negócios em vários setores. No terceiro trimestre do EF2024, a empresa atende 385 clientes ativos globalmente.

Categoria de serviço	Número de clientes	Contribuição da receita
Gerenciamento de processos	385	US $ 1,2 bilhão
Serviços de transformação digital	210	US $ 456 milhões

Eficiência operacional econômica para clientes

O WNS oferece estratégias de redução de custos com impacto financeiro comprovado.

• Economia média de custos do cliente: 35-40%
• Melhoria da eficiência operacional: 25-30%
• Otimização anual de custos para clientes: US $ 150-180 milhões

Especialização em domínio específica do setor

O WNS é especializado em várias verticais do setor com soluções direcionadas.

Indústria vertical	Quota de mercado	Receita anual
Viagens e logística	42%	US $ 512 milhões
Serviços bancários e financeiros	28%	US $ 342 milhões
Saúde e seguro	18%	US $ 220 milhões

Capacidades tecnológicas avançadas

O WNS aproveita as tecnologias de ponta para prestação de serviços.

• Investimentos de IA e aprendizado de máquina: US $ 45 milhões
• Tecnologias de automação implantação: 62%
• Soluções de transformação digital: 78 ofertas distintas de serviço

Ofertas de serviço escaláveis ​​e flexíveis

O WNS fornece soluções de processos de negócios adaptáveis.

Flexibilidade de serviço	Métrica	Desempenho
Velocidade de integração do cliente	Semanas para implementar	3-4 semanas
Personalização de serviço	Soluções personalizadas	92%
Modelo de entrega global	Países operacionais	16 países

WNS (Holdings) Limited (WNS) - Modelo de Negócios: Relacionamentos do Cliente

Parcerias estratégicas de longo prazo

O WNS mantém parcerias estratégicas com 55 das empresas da Fortune 500 em vários setores. A duração média da parceria é de 8,3 anos, com 92% dos clientes renovando seus contratos anualmente.

Indústria	Número de parcerias estratégicas	Valor médio do contrato
Viagem & Hospitalidade	17	US $ 3,2 milhões
Bancário & Serviços financeiros	22	US $ 4,5 milhões
Assistência médica & Seguro	16	US $ 3,7 milhões

Equipes de gerenciamento de contas dedicadas

O WNS emprega 425 profissionais de gerenciamento de contas dedicados globalmente, com uma relação média de cliente para conta de 1: 3.

• Experiência média de gerente de contas: 7,5 anos
• Taxa de satisfação do cliente: 94%
• Tempo médio de resposta: 2,1 horas

Mecanismos de melhoria de serviços contínuos

O WNS investe US $ 28,6 milhões anualmente em melhoria de serviços e aprimoramento da tecnologia, com 6,2% da receita anual alocada à pesquisa e desenvolvimento.

Área de melhoria	Investimento anual	Métrica de impacto
Atualizações de tecnologia	US $ 15,3 milhões	23% de ganho de eficiência
Otimização do processo	US $ 8,7 milhões	Redução de custos de 17%
Programas de treinamento	US $ 4,6 milhões	89% de aprimoramento de habilidades do funcionário

Desenvolvimento de solução personalizada

WNS se desenvolve soluções personalizadas para 76% de sua base de clientes, com um tempo médio de desenvolvimento de 3,4 meses por solução personalizada.

• Taxa de sucesso da solução personalizada: 92%
• Integração tecnológica média específica do cliente: 4,2 semanas
• Custo de personalização: US $ 275.000 por projeto

Revisões regulares de desempenho e feedback

O WNS realiza revisões trimestrais de desempenho para 100% de seus clientes, com uma revisão estratégica anual abrangente.

Tipo de revisão	Freqüência	Taxa de participação
Revisão trimestral de desempenho	4 vezes por ano	100%
Revisão Estratégica Anual	Uma vez por ano	98%
Pesquisa de satisfação do cliente	Bi-semestralmente	95%

WNS (Holdings) Limited (WNS) - Modelo de Negócios: Canais

Equipe de vendas diretas

O WNS mantém uma equipe global de vendas diretas de 352 profissionais de vendas a partir do terceiro trimestre de 2023, cobrindo várias regiões geográficas, incluindo América do Norte, Europa e Ásia-Pacífico.

Região	Tamanho da equipe de vendas	Valor médio de negócios
América do Norte	142	US $ 1,2 milhão
Europa	98	$890,000
Ásia-Pacífico	112	$750,000

Plataformas de marketing digital

O WNS utiliza vários canais de marketing digital com um orçamento de marketing digital de US $ 4,7 milhões em 2023.

• Gastes de publicidade do LinkedIn: US $ 1,2 milhão
• Google Ads Investment: US $ 1,5 milhão
• Campanhas de on -line da indústria direcionadas: US $ 650.000
• Plataformas de marketing de conteúdo: US $ 850.000

Conferências e eventos do setor

O WNS participa de 37 conferências globais da indústria anualmente com um orçamento de marketing de eventos de US $ 2,3 milhões.

Tipo de conferência	Número de eventos	Custo médio do evento
Conferências Globais de BPO	12	$350,000
Fóruns de inovação em tecnologia	15	$280,000
Cúpulas de negócios regionais	10	$220,000

Serviços de consulta on -line

O WNS fornece serviços de consulta digital por meio de várias plataformas on -line com 2.847 solicitações de consulta processadas em 2023.

Redes de referência e parceria

O WNS mantém 64 acordos de parceria estratégica em diferentes setores com um orçamento de gerenciamento de ecossistemas de parceiros de US $ 1,8 milhão.

Categoria de parceria	Número de parceiros	Receita anual de referência
Parceiros de tecnologia	24	US $ 12,5 milhões
Empresas de consultoria	22	US $ 9,3 milhões
Redes específicas do setor	18	US $ 7,6 milhões

WNS (Holdings) Limited (WNS) - Modelo de negócios: segmentos de clientes

Serviços bancários e financeiros

O WNS atende 22 das 50 principais empresas de serviços bancários e financeiros globais. Os principais segmentos de clientes incluem:

Segmento	Número de clientes	Contribuição da receita
Bancos de investimento globais	8	37,5% da vertical bancária
Bancos comerciais	14	45,2% da vertical bancária

Saúde e seguro

O WNS fornece serviços a 15 das 25 principais companhias de saúde e seguros globais.

• Provedores de saúde: 7 clientes
• Companhias de seguros: 8 clientes
• Receita da saúde: US $ 243 milhões no ano fiscal de 2023

Viagens e hospitalidade

O WNS atende 12 das 50 principais empresas de viagens globais.

Segmento	Contagem de clientes	Receita anual
Companhias aéreas	5	US $ 127 milhões
Agências de viagens on -line	4	US $ 89 milhões
Cadeias de hospitalidade	3	US $ 62 milhões

Fabricação

O WNS suporta 18 clientes de fabricação em diferentes sub-segmentos.

• Fabricação automotiva: 6 clientes
• Manufatura eletrônica: 5 clientes
• Equipamento industrial: 7 clientes
• Receita vertical de fabricação: US $ 198 milhões no ano fiscal de 2023

Produtos de varejo e consumidor

O WNS trabalha com 20 principais empresas de produtos de varejo e consumidor.

Segmento	Contagem de clientes	Contribuição da receita
Vestuário e moda	8	42% da vertical de varejo
Eletrônica de consumo	6	33% da vertical de varejo
Bens de consumo	6	25% da vertical de varejo

WNS (Holdings) Limited (WNS) - Modelo de negócios: estrutura de custos

Compensação e treinamento de funcionários

Para o ano fiscal de 2023, o WNS registrou despesas totais de funcionários de US $ 498,3 milhões. A empresa empregou aproximadamente 53.700 profissionais em locais globais.

Categoria de despesa	Quantidade (USD)
Salários e salários	US $ 412,5 milhões
Treinamento e desenvolvimento	US $ 15,7 milhões
Benefícios dos funcionários	US $ 70,1 milhões

Investimentos de infraestrutura de tecnologia

O WNS alocou US $ 87,2 milhões para investimentos em tecnologia e infraestrutura em 2023.

• Infraestrutura de computação em nuvem: US $ 38,6 milhões
• Sistemas de segurança cibernética: US $ 22,5 milhões
• Tecnologias de transformação digital: US $ 26,1 milhões

Despesas operacionais globais

As despesas operacionais totais para o WNS no ano fiscal de 2023 foram de US $ 1,2 bilhão.

Categoria de custo operacional	Quantidade (USD)
Instalações e infraestrutura	US $ 156,4 milhões
Viagens e comunicação	US $ 42,7 milhões
Terceirização e custos do fornecedor	US $ 203,9 milhões

Pesquisa e desenvolvimento

O WNS investiu US $ 65,3 milhões em pesquisa e desenvolvimento durante 2023.

• Soluções Digitais P&D: $ 35,6 milhões
• Pesquisa de otimização de processos: US $ 18,7 milhões
• AI e inovações de aprendizado de máquina: US $ 11 milhões

Marketing e desenvolvimento de negócios

As despesas de marketing e desenvolvimento de negócios totalizaram US $ 54,6 milhões no ano fiscal de 2023.

Categoria de despesa de marketing	Quantidade (USD)
Marketing digital	US $ 22,3 milhões
Feiras e conferências	US $ 12,5 milhões
Vendas e desenvolvimento de negócios	US $ 19,8 milhões

WNS (Holdings) Limited (WNS) - Modelo de negócios: fluxos de receita

Receita recorrente baseada em serviços

O WNS gerou US $ 1,06 bilhão em receita total para o ano fiscal de 2023. A receita recorrente dos serviços de gerenciamento de processos de negócios (BPM) representou aproximadamente 87% da receita total.

Categoria de receita	Percentagem	Quantidade (USD)
Serviços BPM recorrentes	87%	US $ 922,2 milhões
Serviços não recorrentes	13%	US $ 137,8 milhões

Taxas de consultoria baseadas em projetos

Os serviços de consultoria baseados em projetos geraram aproximadamente US $ 185,4 milhões em receita durante o ano fiscal de 2023.

• Duração média do projeto: 6 a 12 meses
• Serviços de consultoria em vários setores
• Faixa de valor típico do projeto: US $ 50.000 - $ 500.000

Serviços de transformação digital

Os serviços de transformação digital contribuíram com US $ 247,6 milhões para a receita do WNS no ano fiscal de 2023.

Categoria de Serviço Digital	Contribuição da receita
Serviços de migração em nuvem	US $ 89,3 milhões
AI e soluções de aprendizado de máquina	US $ 72,5 milhões
Plataformas de análise de dados	US $ 85,8 milhões

Analytics and Research Monetization

Os serviços de análise e pesquisa geraram US $ 164,2 milhões em receita para o ano fiscal de 2023.

• Receita de terceirização do processo de pesquisa: US $ 62,7 milhões
• Serviços de análise avançada: US $ 101,5 milhões

Receita de contrato de longo prazo

Os contratos de longo prazo representaram 65% da receita total do WNS, totalizando US $ 689 milhões no ano fiscal de 2023.

Duração do contrato	Porcentagem de receita	Quantidade (USD)
Contratos de 3-5 anos	45%	US $ 477 milhões
Contratos de 1-3 anos	20%	US $ 212 milhões

WNS (Holdings) Limited (WNS) - Canvas Business Model: Value Propositions

You're looking at how WNS (Holdings) Limited delivers distinct value to its clients, moving beyond simple outsourcing to true digital partnership. The core value is rooted in tangible outcomes, especially around efficiency and advanced capability access.

Digital-led business transformation and operational efficiency

WNS (Holdings) Limited positions itself as a digital-led business transformation and services company, combining deep domain expertise with technology and Artificial Intelligence (AI) to co-create solutions. This focus is yielding measurable results for clients.

• About 5% of WNS (Holdings) Limited's revenue in fiscal year 2025 was expected to be influenced by generative AI initiatives.
• Client examples show efficiency improvements ranging from 30% to 40% achieved through analytics, AI, and automation programs.
• Research from WNS and Corinium Intelligence indicated that 90% of enterprises across eight sectors that did not accelerate digital transformation programs in response to COVID-19 lost business, underscoring the value of this focus.

Cost reduction and process streamlining for non-core functions

A significant value proposition is the ability to drive down operational expenditure while streamlining processes that are not central to the client's core mission. This is demonstrated across various industry engagements.

Value Metric	Observed Client Outcome	Context/Function
30% Cost Reduction	Achieved through AI, analytics, and process consolidation.	Revenue Cycle Management (RCM) for a leading cancer center.
~40% Annual Cost Savings	Unlocked by implementing Machine Learning Operations (MLOps).	ML lifecycle management for a hospitality firm.
GBP 1.3 Mn Cost Savings	Realized by setting up a dedicated Center of Excellence (CoE) for MIS functions.	MIS reporting for a leading global insurance provider.

The firm also achieved a ~30% reduction in overall costs across casualty claims and medical case management in one engagement by deploying advanced analytics and automation. Also, MLOps deployment resulted in a ~55% improvement in ML development productivity. That's defintely a strong return on investment.

Industry-specific, customized BPM solutions (e.g., F&A, CX, Procurement)

WNS (Holdings) Limited delivers tailored Business Process Management (BPM) solutions, which is evident in the concentration of revenue within key verticals and external recognition for specialized services.

• The Banking & Financial Services and Travel verticals together represented 45% of WNS (Holdings) Limited's total revenue in fiscal 2025.
• WNS Procurement was recognized as a "Leader" in the 2025 Information Services Group (ISG) Provider Lens™ Global Report for Procurement BPO Services across all three evaluation quadrants.
• In Q3 of fiscal 2025, WNS (Holdings) Limited added 7 new clients and expanded services across 52 existing relationships.

Access to advanced AI and analytics for data-driven decision-making

The dedicated WNS Analytics practice is central to this value, providing proprietary AI assets and expertise. The strategic acquisition of Kipi.ai in Q4 2025 further solidifies this offering.

Here's the quick math on the analytics influence:

Metric	Value/Projection	Fiscal Period/Context
Analytics-Influenced Revenue	Approximately $200 million	Fiscal Year 2025 (out of $1.3-1.4 billion total revenue)
GenAI Revenue Influence	Expected 5% of WNS Analytics revenue	Fiscal Year 2025
Kipi.ai Contribution to Growth	Expected to contribute 2% to revenue growth	Fiscal Year 2026
GenAI Assets in Production/Committed	Over 30 use cases	As of Q3 Fiscal 2025

The company also secured a new U.S. insurance client in Q3 FY2025 projected to be a top 10 client in FY2026, leveraging multiple GenAI assets.

Scalable, 24/7 global service delivery and business continuity

The operational scale supports the delivery of these complex, digital-led services globally. The company ended fiscal 2025 with a substantial global footprint.

• Global headcount as of March 31, 2025, stood at 64,505 employees.
• WNS (Holdings) Limited serves over 700 clients across various industries.
• Days Sales Outstanding (DSO) improved to 34 days by the end of Q4 Fiscal 2025, reflecting efficient working capital management.

Finance: draft 13-week cash view by Friday.

WNS (Holdings) Limited (WNS) - Canvas Business Model: Customer Relationships

You're looking at how WNS (Holdings) Limited manages its connections with the businesses it serves, which is clearly a relationship-driven model. This isn't just about transactions; it's about embedding themselves into the client's operations.

The approach centers on dedicated account management designed specifically for co-creation and building those long-term partnerships. As of March 31, 2025, WNS (Holdings) Limited served over 700 clients across various industries, indicating a broad but deep engagement base that requires tailored attention. The focus is on delivering an entire spectrum of Business Process Management (BPM) solutions, re-imagining the digital future for these businesses. This consultative depth is supported by a global team of 64,505 professionals across 64 delivery centers as of that same date.

For securing these engagements, the sales process is high-touch and consultative, targeting complex, multi-year contracts. This is where domain expertise meets digital transformation. The success of this strategy is evident in the growth within the existing base. For instance, in the fourth quarter of fiscal year 2025 alone, WNS (Holdings) Limited reported 50 expansions of existing relationships, alongside adding 9 new clients.

Here's a quick look at the recent client growth metrics from that period:

Metric	Value	Period
Total Clients Served (as of March 31, 2025)	Over 700	FY2025 End
Existing Relationship Expansions	50	Q4 FY2025
New Client Additions	9	Q4 FY2025
Revenue Less Repair Payments	$1,265.5 million	Full Year FY2025

The relationship health is also tracked financially. For Q4 FY2025, the Days Sales Outstanding (DSO) was reported at 34 days, showing how quickly, on average, WNS (Holdings) Limited collects payment from its customers.

The agreements themselves move beyond simple input metrics. The focus is on service-level agreements (SLAs) centered on outcomes, which aligns the success of WNS (Holdings) Limited directly with the measurable business improvements of the client. This is reinforced by a commitment to continuous process improvement and innovation being embedded directly into the service delivery. This is supported by strategic investments, such as the acquisition of Kipi.ai, which delivered a Marketing Mix Modeling and Analytics App on the Snowflake AI Data Cloud as recently as September 2025.

The core elements driving these deep relationships include:

• Co-creation of innovative, digitally led solutions.
• Deep industry knowledge application.
• Focus on transformation, digital technology, and new operating models.
• Leveraging AI and advanced analytics offerings.

If onboarding new digital transformation projects takes longer than expected, client satisfaction scores can defintely dip. Finance: draft 13-week cash view by Friday.

WNS (Holdings) Limited (WNS) - Canvas Business Model: Channels

You're looking at how WNS (Holdings) Limited gets its services-from the sales pitch to the final delivery-into the hands of its clients as of late 2025. It's a mix of direct, high-touch sales and massive global infrastructure.

Direct sales team targeting Fortune 500 and large global enterprises

The sales channel relies heavily on direct engagement, which makes sense given the scale of the contracts WNS (Holdings) Limited pursues. They serve over 700 clients across various industries, indicating a dedicated, relationship-driven sales force focused on large accounts. This approach is designed to land transformational deals; for instance, two large transformational deals were closed in Q4 of fiscal 2025, expected to contribute revenue in the first half of fiscal 2026. The company's Fiscal 2025 Net Revenue reached $1.266 billion, a testament to the effectiveness of this direct enterprise targeting.

Global network of 64 delivery centers for offshore and nearshore service

The delivery of services is anchored by a significant global footprint, supporting both offshore and nearshore models. This physical presence is crucial for scale and business continuity. As of March 31, 2025, WNS (Holdings) Limited operated a network that supported its workforce.

Metric	Value as of March 31, 2025
Global Headcount	64,505 professionals
Delivery Centers Worldwide	64 centers
Continents Served From	4
Countries with Facilities	13

The company's guidance for Fiscal 2026 projects revenue less repair payments between $1.352 billion and $1.404 billion, showing the scale these channels are expected to support. The delivery locations span key geographies, including India, the Philippines, Poland, Romania, South Africa, the United Kingdom, and the United States, among others.

Digital platforms and cloud infrastructure for solution deployment

WNS (Holdings) Limited is positioning itself as a digital-led transformation provider, meaning the channel for solution deployment is increasingly digital. This involves leveraging proprietary AI-powered assets and platforms. A key move here was the acquisition of Kipi.ai, which bolsters capabilities in building cloud-native data platforms, specifically on Snowflake's AI Data Cloud. This digital channel helps clients achieve measurable results:

• 14% Gain in operational efficiency, productivity, and cost reduction through data, analytics, and AI services.
• 18% Faster time-to-market for new initiatives.
• 34% Accelerated insights derived from unstructured business data.

The company uses these digital assets to facilitate seamless migration of client data to cloud platforms, supporting the broader industry trend where 51% of IT spending is shifting to the public cloud in 2025. It's how they deliver their re-imagined digital future.

Investor Relations website for transparency and financial communication

For the financial community, the Investor Relations website, ir.wns.com, serves as the primary channel for official communication and transparency. This is where critical updates are disseminated. For example, the Fiscal 2025 Fourth Quarter and Full Year Earnings were announced on April 24, 2025, with the associated conference call accessible live via this site. Furthermore, the Annual Report on Form 10-K for the fiscal year ended March 31, 2025, was filed and made available on the site on May 13, 2025. The site also hosts information regarding the July 7, 2025, announcement that Capgemini agreed to acquire WNS (Holdings) Limited for US$3.3 billion, which shareholders approved in August 2025.

Finance: draft 13-week cash view by Friday.

WNS (Holdings) Limited (WNS) - Canvas Business Model: Customer Segments

You're looking at the core of WNS (Holdings) Limited's business-who they serve and how they segment that base to deliver their transformation services. It's not just about volume; it's about the complexity and strategic importance of the client relationship.

WNS (Holdings) Limited is a strategic partner to over 700 clients globally, focusing on large global enterprises that need deep, knowledge-based Business Process Management (BPM) and digital transformation. These aren't transactional customers; they are engagements where WNS (Holdings) Limited co-creates innovative solutions by combining deep domain expertise with technology and AI. The company's global workforce supporting this base stood at 64,505 professionals as of March 31, 2025.

The customer base is heavily concentrated in specific, complex verticals. You see a clear focus on industries where process transformation directly impacts the bottom line, such as Travel, Insurance, Banking, and Healthcare. The CFOs and C-suite executives within these organizations are the primary decision-makers, as they are focused on driving digital strategy and achieving significant cost reduction through these partnerships. This focus is paying off in key areas; for instance, the Banking and Financial Services and Travel verticals together contributed 45% of total revenue in fiscal 2025.

The health of the pipeline and the ability to close complex deals are key indicators here. During the fourth quarter of fiscal 2025, WNS (Holdings) Limited added 9 new clients, which is a solid number given the macro environment. On top of that, they expanded relationships with 50 existing clients in the same quarter. To be fair, the year also saw headwinds, like the loss of a large Healthcare client, but the new business momentum is clear.

Here's a quick look at the key verticals and recent strategic wins that define this segment:

• Banking and Financial Services (BFS): Closed one large transformational deal in Q4 FY2025.
• Travel: Also secured one large transformational deal in Q4 FY2025.
• Healthcare: Experienced a large client loss, but remains a core vertical.
• Insurance: A consistently served, complex industry segment.

The operational efficiency in managing this large, diverse client set is reflected in the Days Sales Outstanding (DSO), which was 34 days as of March 31, 2025. That's a tight collection cycle for a business dealing with complex, knowledge-based services.

You can see the relative importance and recent focus on the most strategic segments in this breakdown:

Vertical	FY2025 Revenue Contribution (Combined)	Q4 FY2025 New Large Deal	Key Focus Area
Banking & Financial Services	45% (with Travel)	Yes	Digital transformation, Risk Management
Travel	45% (with BFS)	Yes	Cost reduction, Customer Experience
Healthcare	Not specified	No	Complex process management
Insurance	Not specified	No	Industry-specific offerings

The strategy is clearly about moving up the value chain with existing clients and landing new, high-value logos. The full-year revenue less repair payments for fiscal 2025 was $1,265.5 million, and the expectation for fiscal 2026 is a jump to between $1,352 million and $1,404 million, largely driven by expanding these deep relationships.

The target audience is definitely the executive suite looking for measurable outcomes, not just outsourced tasks. Finance: draft 13-week cash view by Friday.

WNS (Holdings) Limited (WNS) - Canvas Business Model: Cost Structure

You're looking at the major drains on WNS (Holdings) Limited's cash flow to understand where the business spends its money to deliver its services. Honestly, for a services company, the people costs are always the biggest line item, so let's start there.

The cost structure for WNS (Holdings) Limited is heavily weighted toward human capital and the infrastructure needed to support a global, digital-first workforce. You need to keep the lights on, the software running, and the talent paid well to keep that client base happy.

Here's a quick look at the key quantifiable elements driving the cost base as of the close of fiscal year 2025:

Cost Component	Metric/Amount	Reference Date/Context
Global Workforce Size	64,505 professionals	As of March 31, 2025
Capital Expenditures (CapEx)	$54.1 million	Fiscal 2025 (as specified)
Kipi.ai Up-front Acquisition Cost	$63.4 million	Fourth Quarter Fiscal 2025
Global Delivery Centers	64 centers	As of March 31, 2025

Employee compensation and benefits are the primary cost driver, supporting the 64,505 professionals WNS (Holdings) Limited had across its operations as of March 31, 2025. This figure represents a year-over-year increase of 4,380 employees, or 7.28%.

Technology and infrastructure costs, which cover everything from cloud services to software licensing, are essential but not explicitly broken out in the same way as the other line items. What this estimate hides is the ongoing spend on AI platforms and data modernization tools post-Kipi.ai integration.

Capital expenditures (CapEx) for the full fiscal year 2025 were reported as $54.1 million. To give you some context on the flow, the company incurred $18.6 million in capital expenditures just in the fourth quarter of fiscal 2025. The guidance for the full year was previously set at up to $65 million.

A significant, non-recurring cost impacting the structure in fiscal 2025 was the acquisition of Kipi.ai. WNS (Holdings) Limited paid $63.4 million in up-front consideration for this acquisition in the fourth quarter. This move was designed to accelerate the Analytics and AI practice.

The physical footprint supporting these costs includes a network of delivery centers. As of March 31, 2025, WNS (Holdings) Limited operated 64 delivery centers worldwide. These centers are spread across 13 countries.

The operational expenses tied to these 64 global delivery centers include facility leases, utilities, and local administrative overhead. You can see the global spread of these operational hubs:

• India
• The Philippines
• Poland
• Romania
• South Africa
• Sri Lanka
• Turkey
• United Kingdom
• United States
• Canada
• China
• Costa Rica

Finance: draft 13-week cash view by Friday.

WNS (Holdings) Limited (WNS) - Canvas Business Model: Revenue Streams

You're looking at how WNS (Holdings) Limited actually books its revenue, which is key to understanding its stability. Honestly, the structure leans heavily on long-term commitments, which is what you want to see in this space.

For the full fiscal year 2025, which ended March 31, 2025, the top-line performance shows the scale of operations. WNS (Holdings) Limited reported Revenue less repair payments of $1,265.5 million for fiscal 2025. This is the core operational revenue figure we focus on, as it excludes the repair payments component. To give you a sense of the overall picture, the GAAP Revenue for the same period was $1,314.9 million.

The profitability tied to that revenue stream is also important. The Adjusted Net Income (ANI) for fiscal 2025 came in at $208.7 million. This translates to an Adjusted diluted earnings per share of $4.55 for the year.

Here's a quick look at those key fiscal 2025 figures:

Metric	Fiscal 2025 Amount
Revenue less repair payments	$1,265.5 million
GAAP Revenue	$1,314.9 million
Adjusted Net Income (ANI)	$208.7 million
Adjusted diluted EPS	$4.55

The way WNS (Holdings) Limited structures its service delivery directly impacts how this money flows in. You see a mix of models designed to capture different types of client needs, which is smart diversification.

The most stable part of the revenue base comes from the Business Process Management (BPM) services. This is typically secured through long-term, retainer-based contracts. These contracts provide predictable, recurring revenue, which helps smooth out any short-term volatility in other areas. It's the bedrock of their financial planning.

Then you have the client-facing services, like customer experience. These often use a different mechanism, relying on transactional or volume-based fees. If a client's call volume spikes, WNS (Holdings) Limited's revenue from that segment scales up right along with it. It's a direct pass-through of activity.

Finally, for strategic growth and modernization work, the revenue is tied to specific initiatives. This includes project-based revenue from consulting and digital transformation initiatives. This revenue can be lumpy-you land a big digital overhaul project, you book the revenue-but it reflects their move up the value chain beyond pure process outsourcing.

To summarize the revenue capture methods:

• Long-term, retainer-based contracts for BPM services.
• Transactional or volume-based fees for customer experience services.
• Project-based revenue from consulting and digital transformation initiatives.

If onboarding takes 14+ days, churn risk rises, so managing the transition from project work to retainer is a constant focus for them. Finance: draft 13-week cash view by Friday.