Enterprise Bancorp, Inc. (EBTC): Modelo de Negócios Canvas [Jan-2025 Atualizado]

A Enterprise Bancorp, Inc. (EBTC) surge como uma potência financeira estratégica, elaborando meticulosamente seu modelo de negócios para atender às intrincadas necessidades bancárias de Massachusetts e vibrantes economias locais de New Hampshire. Ao misturar perfeitamente o banco tradicional baseado em relacionamentos com tecnologias digitais de ponta, a EBTC projetou uma abordagem abrangente que transcende os paradigmas bancários convencionais. Seu modelo inovador de negócios Canvas revela uma estratégia diferenciada que prioriza soluções financeiras focadas na comunidade, alavancando a experiência regional, a infraestrutura tecnológica avançada e um profundo compromisso com as experiências personalizadas dos clientes que os diferenciam no cenário bancário competitivo.

Enterprise Bancorp, Inc. (EBTC) - Modelo de negócios: Parcerias -chave

Associações comerciais locais em Massachusetts e New Hampshire

A Enterprise Bancorp, Inc. mantém parcerias estratégicas com as seguintes associações comerciais locais:

Nome da associação	Localização	Status de associação
Grande Câmara de Comércio de Lowell	Lowell, MA	Membro ativo
Câmara de Comércio Regional de Nashua	Nashua, NH	Parceiro estratégico
Associação de Banqueiros de Massachusetts	Boston, MA	Membro corporativo

Empresas regionais de investimento e parceiros de gerenciamento de patrimônio

O Enterprise Bank colabora com os seguintes parceiros de gestão de investimentos e patrimônio:

• Merrimack Capital Management
• Gerenciamento de patrimônio do Eastern Bank
• Fidelity Investments (parceiro regional)

Instituições financeiras de desenvolvimento comunitário

Parceiro CDFI	Foco de colaboração	Ano estabelecido
Fundo de empréstimo comunitário do sul de New Hampshire	Empréstimos para pequenas empresas	2018
Massachusetts Growth Capital Corporation	Financiamento de desenvolvimento econômico	2016

Redes de suporte para pequenas empresas

Enterprise Bancorp se envolve com as seguintes redes de suporte para pequenas empresas:

• Administração de pequenas empresas (SBA) Credor preferido
• Capítulo de pontuação de Massachusetts
• New Hampshire Small Business Development Center

Impacto financeiro de parceria para 2023:

Categoria de parceria	Empréstimos colaborativos totais	Impacto econômico
Desenvolvimento comunitário	US $ 42,3 milhões	387 pequenas empresas suportadas
Redes de negócios regionais	US $ 28,7 milhões	246 novas conexões comerciais

Enterprise Bancorp, Inc. (EBTC) - Modelo de negócios: Atividades -chave

Serviços bancários comerciais e de varejo

A partir do quarto trimestre 2023, a Enterprise Bancorp, Inc. relatou ativos totais de US $ 6,89 bilhões. O Banco opera 45 agências de serviço completo em Massachusetts e New Hampshire.

Categoria de serviço bancário	Volume total (2023)
Contas de corrente comercial	US $ 1,2 bilhão
Contas de corrente de varejo	US $ 845 milhões
Contas de poupança de negócios	US $ 678 milhões

Empréstimos a pequenas e médias empresas

Portfólio de empréstimos comerciais do Enterprise Bank a partir de 2023:

• Empréstimos totais para pequenas empresas: US $ 1,47 bilhão
• Tamanho médio de empréstimo para pequenas empresas: US $ 275.000
• Número de clientes ativos de empréstimos para PME: 5.342

Gerenciamento de produtos de depósito e investimento

Tipo de produto	Total de depósitos/ativos
Contas de depósito de demanda	US $ 2,3 bilhões
Contas do mercado monetário	US $ 412 milhões
Certificados de depósito	US $ 891 milhões

Desenvolvimento da plataforma bancária digital

Métricas bancárias digitais (2023):

• Usuários bancários móveis: 87.600
• Transações bancárias online: 3,2 milhões mensais
• Investimento de plataforma digital: US $ 4,7 milhões

Iniciativas de apoio financeiro comunitário

Redução de investimentos comunitários para 2023:

Categoria de iniciativa	Financiamento total
Subsídios de negócios locais	US $ 3,2 milhões
Empréstimos de desenvolvimento comunitário	US $ 22,5 milhões
Suporte sem fins lucrativos	US $ 1,6 milhão

Enterprise Bancorp, Inc. (EBTC) - Modelo de negócios: Recursos -chave

Forte infraestrutura bancária regional

A partir do quarto trimestre 2023, a Enterprise Bancorp, Inc. opera 45 escritórios bancários de serviço completo localizados principalmente no nordeste de Massachusetts e no sul de New Hampshire.

Categoria de infraestrutura	Detalhes quantitativos
Total de escritórios bancários	45
Estados operacionais primários	Massachusetts, New Hampshire
Total de ativos	US $ 5,67 bilhões (31 de dezembro de 2023)

Equipe de gerenciamento experiente

A liderança do Enterprise Bank demonstra uma experiência bancária significativa.

• CEO Dennis Strain: mais de 40 anos em bancos
• CFO Michael Zahansky: mais de 25 anos de liderança financeira
• PRODIÇÃO EXECUTIVO Média: 18,5 anos

Tecnologia Bancária Digital Avançada

Infraestrutura de tecnologia que suporta serviços bancários digitais.

Métricas bancárias digitais	Dados quantitativos
Usuários bancários online	78,500
Downloads de aplicativos bancários móveis	52,300
Volume anual de transação digital	3,2 milhões

Rede abrangente de filiais

Distribuição geográfica dos locais bancários.

• Condados de Massachusetts servidos: 5
• Condados de New Hampshire servidos: 3
• Tamanho médio da ramificação: 4.200 pés quadrados.

Reservas de capital e estabilidade financeira

Indicadores de força financeira para Enterprise Bancorp, Inc.

Métrica financeira	Valor
Índice de capital de camada 1	12.4%
Índice total de capital baseado em risco	13.6%
Equidade dos acionistas	US $ 621 milhões

Enterprise Bancorp, Inc. (EBTC) - Modelo de negócios: proposições de valor

Soluções bancárias personalizadas para empresas locais

A partir do quarto trimestre 2023, a Enterprise Bancorp, Inc. oferece serviços especializados de bancos de negócios com as seguintes métricas financeiras:

Segmento bancário de negócios	Valor total
Portfólio de empréstimos comerciais	US $ 687,4 milhões
Contas bancárias de pequenas empresas	3.742 contas ativas
Tamanho médio de empréstimo comercial	$183,500

Taxas de juros competitivas para empréstimos e depósitos

Ofertas atuais de taxa de juros em janeiro de 2024:

• Taxas de juros de empréstimos comerciais: 6,25% - 8,75%
• Taxas de conta de poupança de negócios: 3,15% - 4,25%
• Taxas de empréstimos imobiliários comerciais: 7,10% - 9,40%

Serviços financeiros focados na comunidade

Métricas de investimento comunitário	2023 dados
Empréstimos da comunidade local	US $ 412,6 milhões
Investimentos de desenvolvimento comunitário	US $ 28,3 milhões
Subsídios de suporte de negócios locais	US $ 1,7 milhão

Suporte ao cliente responsivo e orientado por relacionamento

Métricas de desempenho do atendimento ao cliente:

• Tempo médio de resposta ao cliente: 2,3 horas
• Taxa de satisfação do cliente: 92,4%
• Gerentes de relacionamento dedicados: 87 profissionais

Experiências bancárias digitais e tradicionais integradas

Métricas bancárias digitais	2023 Estatísticas
Usuários bancários móveis	42.567 usuários ativos
Volume de transações online	1,2 milhão de transações mensais
Plataformas bancárias digitais	3 plataformas integradas

Enterprise Bancorp, Inc. (EBTC) - Modelo de Negócios: Relacionamentos do Cliente

Abordagem bancária de relacionamento personalizada

A Enterprise Bancorp, Inc. mantém 36 escritórios bancários de serviço completo em Massachusetts e New Hampshire a partir de 2023. O banco atende a aproximadamente 55.000 contas de clientes com uma estratégia bancária personalizada.

Métrica de interação do cliente	2023 dados
Duração média do relacionamento do cliente	8,4 anos
Gerentes de relacionamento bancário pessoal	42 oficiais de relacionamento dedicados
Classificação de satisfação do cliente	4.3/5

Engajamento local do cliente da filial

Enterprise Bancorp prioriza as interações de filiais locais com Serviços bancários presenciais.

• Interações semanais da filial semanal: 1.275
• Cobertura da rede de filiais: 14 cidades em Massachusetts
• Horário de ramificação estendido para 18:00 durante a semana

Canais de suporte bancário digital

A Enterprise Bancorp oferece plataformas bancárias digitais abrangentes.

Canal digital	2023 Estatísticas de uso
Usuários bancários móveis	28,500
Contas bancárias online	41,200
Volume de transação digital	3,2 milhões de transações anualmente

Patrocínio de eventos da comunidade

O envolvimento da comunidade é uma estratégia essencial de relacionamento com o cliente.

• Patrocínios anuais de eventos comunitários: 24
• Investimento Comunitário Total: US $ 287.000 em 2023
• Parcerias sem fins lucrativos locais: 16

Serviços de consultoria financeira personalizada

A Enterprise Bancorp fornece consulta financeira especializada.

Serviço de consultoria	2023 Métricas
Clientes de gerenciamento de patrimônio	1,850
Valor médio do portfólio	US $ 1,4 milhão
Sessões de planejamento financeiro	2.300 consultas individuais

Enterprise Bancorp, Inc. (EBTC) - Modelo de Negócios: Canais

Rede de ramificação física

A partir de 2024, a Enterprise Bancorp, Inc. opera 18 agências bancárias de serviço completo localizadas em Massachusetts e New Hampshire.

Estado	Número de ramificações
Massachusetts	14
New Hampshire	4

Plataforma bancária online

A plataforma digital do Enterprise Bank fornece serviços bancários on -line abrangentes.

• Acesso seguro na conta baseada na Web
• Serviços de pagamento de conta on -line
• Gerenciamento de declarações eletrônicas
• Capacidades de transferência de fundos

Aplicativo bancário móvel

O aplicativo móvel do banco suporta as principais funções bancárias com Autenticação multifatorial.

Recurso de aplicativo móvel	Disponibilidade
Depósito de cheque móvel	Disponível
Alertas de conta em tempo real	Disponível
Controles de cartão	Disponível

Serviços bancários telefônicos

O Enterprise Bank fornece suporte ao cliente 24 horas por dia, 7 dias por semana, através de canais bancários telefônicos dedicados.

• Inquéritos do saldo da conta
• Revisão do histórico de transações
• Suporte ao atendimento ao cliente

Rede ATM

O banco mantém uma extensa rede de caixas eletrônicos com 22 locais proprietários de caixas eletrônicos.

Detalhes da rede ATM	Quantidade
Caixas eletrônicos proprietários	22
Parceiros de rede sem sobretaxa	Rede Allpoint

Enterprise Bancorp, Inc. (EBTC) - Modelo de negócios: segmentos de clientes

Pequenas e médias empresas

A partir do quarto trimestre de 2023, a Enterprise Bancorp atende a aproximadamente 1.287 empresas pequenas e médias em Massachusetts e New Hampshire. Portfólio total de empréstimos comerciais para este segmento: US $ 342,6 milhões.

Categoria de tamanho de negócios	Número de clientes	Volume total de empréstimos
Micro negócios (1-9 funcionários)	623	US $ 87,4 milhões
Pequenas empresas (10-49 funcionários)	451	US $ 156,2 milhões
Empresas médias (50-250 funcionários)	213	US $ 99 milhões

Empresas comerciais locais

Base de clientes da empresa comercial local: 892 contas comerciais ativas. Saldo médio de depósito comercial: US $ 1,27 milhão.

• Setor de manufatura: 187 clientes
• Setor de varejo: 276 clientes
• Serviços profissionais: 429 clientes

Clientes bancários de varejo individuais

Total de clientes bancários de varejo: 42.563. Redução demográfica:

Faixa etária	Número de clientes	Percentagem
18-34 anos	8,512	20%
35-54 anos	16,845	39.5%
55 anos ou mais	17,206	40.5%

Provedores de serviços profissionais

Segmento de cliente do provedor de serviços profissionais: 612 contas ativas. Carteira total de empréstimos para serviços profissionais: US $ 78,3 milhões.

• Profissionais jurídicos: 187 clientes
• Provedores de saúde: 226 clientes
• Empresas de consultoria: 199 clientes

Organizações sem fins lucrativos em Massachusetts e New Hampshire

Total de clientes sem fins lucrativos: 203. Total de depósitos sem fins lucrativos: US $ 24,6 milhões.

Categoria sem fins lucrativos	Número de organizações	Total de depósitos
Organizações sem fins lucrativos educacionais	47	US $ 6,2 milhões
Organizações sem fins lucrativos de saúde	63	US $ 9,7 milhões
Serviço comunitário sem fins lucrativos	93	US $ 8,7 milhões

Enterprise Bancorp, Inc. (EBTC) - Modelo de negócios: estrutura de custos

Despesas operacionais de ramificação

A partir de 2022, os relatórios financeiros, a Enterprise Bancorp, Inc. registrou despesas operacionais totais de filial de US $ 12,4 milhões.

Categoria de despesa	Custo anual ($)
Aluguel e utilitários	4,680,000
Manutenção	2,340,000
Material de escritório	1,160,000

Manutenção de infraestrutura de tecnologia

A Enterprise Bancorp alocou US $ 5,7 milhões para manutenção de infraestrutura de tecnologia em 2022.

• Atualizações de sistemas de TI: US $ 2.850.000
• Investimentos de segurança cibernética: US $ 1.710.000
• Licenciamento de software: US $ 1.140.000

Compensação e benefícios dos funcionários

A compensação total dos funcionários em 2022 foi de US $ 24,6 milhões.

Componente de compensação	Valor ($)
Salários da base	17,220,000
Bônus de desempenho	3,690,000
Benefícios de saúde	2,460,000
Contribuições de aposentadoria	1,230,000

Custos de conformidade regulatória

As despesas de conformidade regulatória totalizaram US $ 3,9 milhões em 2022.

• Taxas legais e de consultoria: US $ 1.950.000
• Treinamento de conformidade: US $ 780.000
• Relatórios e documentação: US $ 1.170.000

Despesas de marketing e aquisição de clientes

As despesas de marketing para 2022 foram de US $ 2,8 milhões.

Canal de marketing	Gastos ($)
Publicidade digital	1,120,000
Mídia tradicional	840,000
Eventos da comunidade	560,000
Programas de referência ao cliente	280,000

Enterprise Bancorp, Inc. (EBTC) - Modelo de negócios: fluxos de receita

Receita de juros de carteiras de empréstimos

Para o ano fiscal de 2023, a Enterprise Bancorp, Inc. registrou receita total de juros de US $ 133,1 milhões. A quebra da carteira de empréstimos é a seguinte:

Categoria de empréstimo	Balanço total	Receita de juros
Empréstimos comerciais	US $ 687,4 milhões	US $ 48,2 milhões
Empréstimos imobiliários	US $ 512,6 milhões	US $ 42,7 milhões
Empréstimos ao consumidor	US $ 215,3 milhões	US $ 18,9 milhões

Cobranças e taxas de serviço

As cobranças e taxas de serviço de 2023 totalizaram US $ 22,5 milhões, com a seguinte distribuição:

• Taxas de manutenção de conta: US $ 8,3 milhões
• Taxas de cheque especial: US $ 5,7 milhões
• Taxas de transação: US $ 4,9 milhões
• Outras cobranças de serviço: US $ 3,6 milhões

Comissões de produtos de investimento

Comissões de produtos de investimento geraram US $ 15,6 milhões em receita para 2023:

Produto de investimento	Receita da Comissão
Fundos mútuos	US $ 6,2 milhões
Contas de aposentadoria	US $ 5,4 milhões
Serviços de corretagem	US $ 4,0 milhões

Receita de transação bancária digital

As transações bancárias digitais contribuíram com US $ 7,8 milhões para o fluxo de receita em 2023:

• Transações bancárias online: US $ 3,6 milhões
• Taxas bancárias móveis: US $ 2,7 milhões
• Processamento de pagamento eletrônico: US $ 1,5 milhão

Taxas de serviço de gerenciamento de patrimônio

Os serviços de gerenciamento de patrimônio geraram US $ 12,4 milhões em taxas para 2023:

Categoria de serviço	Receita de taxas
Planejamento financeiro	US $ 5,2 milhões
Gestão de ativos	US $ 4,7 milhões
Serviços de confiança	US $ 2,5 milhões

Enterprise Bancorp, Inc. (EBTC) - Canvas Business Model: Value Propositions

You're looking at what Enterprise Bancorp, Inc. (EBTC) offers its clients-the core reasons they choose them over other options, especially as they integrate with Rockland Trust following the July 1, 2025, legal closing. This value is built on a foundation of deep local ties and a full product shelf.

Community-focused, high-touch commercial banking relationships

The value proposition centers on delivering banking services with a personal touch, which is a hallmark of a community bank. This is supported by a long history of stability and commitment to the region.

• Main office located in Lowell, Massachusetts.
• Reported 142 consecutive profitable quarters, demonstrating financial resilience.
• The CEO noted confidence in the cultural alignment with Rockland Trust following the merger.

Comprehensive suite of commercial, retail, and mortgage loan products

Enterprise Bancorp, Inc. offers a wide range of lending options, with a significant focus on commercial lending, which has been a primary driver of recent growth.

Here's a look at the lending scale as of the first quarter of 2025:

Metric	Amount as of March 31, 2025
Total Loans	$4.05 billion
Loan Growth (Q1 2025 vs. Q4 2024)	1.7%
Loan Growth (Last Twelve Months)	11%
Commercial Real Estate Loan Concentration	58% of total loan book

The bank's ability to grow its loan portfolio by 11% over the preceding twelve months shows they are actively meeting commercial demand. Also, Net Interest Income for Q1 2025 was $38.7 million, a 10% increase year-over-year.

Integrated wealth management and trust services for affluent clients

For clients needing more than traditional banking, Enterprise Bancorp, Inc. provides integrated wealth management and trust services. This segment contributes meaningfully to non-interest income.

The scale of this service offering is reflected in the assets managed:

• Wealth assets under management and administration (AUM&A) stood at $1.51 billion at March 31, 2025.
• Wealth management fees saw an increase of 13% in the first quarter of 2025, reflecting growth in assets under management and administration.

Financial resilience and consistent growth record

The bank's value proposition includes a proven track record of performance, even through economic stress. This history suggests prudent management and a durable business model.

Key indicators of this resilience and performance include:

• Reported profitability for 142 consecutive quarters.
• Earnings per share (EPS) grew at an average annual rate of 8.0% over 6 of the last 9 years (as of mid-2025 analysis).
• Q1 2025 Net Income was $10.4 million, an increase from $8.5 million in Q1 2024.
• Tax-equivalent Net Interest Margin (NIM) for Q1 2025 was 3.32%.

Local decision-making and personalized service model

This point speaks directly to the high-touch nature of their commercial relationships. While specific internal metrics aren't public, the structure implies that decisions are made closer to the customer, which is a key differentiator from larger, more centralized institutions.

The bank offers a range of services including:

• Commercial, residential, and consumer loan products.
• Deposit products and cash management services.
• Electronic and digital banking options.

The core of this value is the promise of faster, more relationship-driven responses for commercial clients, which is what keeps their loan growth solid at 1.7% for the quarter ending March 31, 2025.

Enterprise Bancorp, Inc. (EBTC) - Canvas Business Model: Customer Relationships

You're looking at the relationship structure for Enterprise Bancorp, Inc. right before the July 1, 2025, acquisition closed. This model was built on deep, localized knowledge, which is why they maintained a significant presence even with the merger on the horizon. The core idea here is that high-value clients get a person, not just a portal.

Dedicated relationship managers for commercial and wealth clients

For your commercial clients and those utilizing wealth advisory services, the model mandates a single point of contact. This structure is designed to support the loan book, which stood at $4.05 billion as of the first quarter of 2025. The focus on commercial relationships is clear: commercial real estate loans made up 58% of the total loan book at that time. For the wealth side, the advisory team supported assets under management totaling $1.51 billion in Q1 2025. This level of dedicated service requires significant human capital; Enterprise Bancorp, Inc. had 576 employees supporting this structure.

High-touch, advisory-based service model

The service isn't just about processing transactions; it's about advising. This means the relationship managers are expected to be deeply integrated into the client's financial planning, whether it's structuring a complex commercial credit facility or managing trust services for a family group. This advisory layer is what justifies the premium service expectation from commercial and high-net-worth retail segments. It's a classic relationship banking play, prioritizing depth over sheer transactional volume for these key segments.

Here's a quick look at the scale of the customer assets these relationships managed as of March 31, 2025:

Metric	Amount (as of Q1 2025)
Total Loans	$4.05 billion
Total Customer Deposits	$4.15 billion
Wealth Assets Under Management	$1.51 billion
Commercial Real Estate Loan Concentration	58% of Total Loans

Community-oriented, long-term customer engagement

Enterprise Bancorp, Inc. emphasized its community focus, which translates directly into long-term relationship building rather than quick sales. They actively engaged the business community through resources like the Enterprise.ing Podcast and the no-cost Enterprise University skill development program for business leaders and their teams. This effort aims to build goodwill and trust, which are the bedrock of long-term banking relationships. They were actively communicating with an audience of over 10,000+ business leaders interested in their insights as of late 2025.

The commitment to the local footprint was also evident in their physical presence and growth strategy, including the acquisition of 12 branches from First Interstate Bank, which closed on October 10, 2025, expanding their reach in Kansas City and Arizona.

Automated self-service for routine retail transactions

To free up those high-touch relationship managers, the retail side relied on automation for everyday banking. This meant customers could handle routine tasks without needing to speak to an associate. The self-service options included:

• Online and mobile banking services.
• Access to checking and limited-transactional savings accounts.
• Management of term certificates of deposit.

This digital layer is defintely necessary to scale the retail base while keeping the high-value commercial and wealth segments staffed with dedicated experts.

Finance: draft 13-week cash view by Friday.

Enterprise Bancorp, Inc. (EBTC) - Canvas Business Model: Channels

You're looking at how Enterprise Bancorp, Inc. (EBTC), through Enterprise Bank, reached its customers as of late 2025, right after the expected merger completion with Independent Bank Corp. The physical footprint remains a core delivery method, though digital adoption is clearly a major focus.

Retail branch network in Eastern Massachusetts and Worcester County

The physical presence is anchored by the Enterprise Bank network, which, prior to the July 1, 2025, merger, operated 27 full-service branches across Massachusetts and New Hampshire. Rockland Trust, the surviving entity post-merger, planned to keep all these Enterprise Bank branches open, extending its footprint north. Enterprise Bank's primary service area before the merger focused on the Northern Middlesex, Northern Essex, and Northern Worcester counties of Massachusetts, alongside Southern Hillsborough and Southern Rockingham counties in New Hampshire. This network supports the delivery of commercial, residential, and consumer loan products, plus retail deposit services like checking and term certificates of deposit.

The channel strategy relies on these locations for high-touch service, even as the industry sees consolidation; bankers expect a reduction in physical bank branches by over 25% by 2030.

Commercial loan officers and relationship teams

Commercial lending and relationship management are driven by dedicated teams, though a specific headcount isn't public. These teams manage the deployment of capital, which, as of the first quarter of 2025, resulted in total loans reaching $4.05 billion. This loan portfolio includes commercial real estate, commercial and industrial, and commercial construction loans. The growth in net interest income, which rose 10% year-over-year in Q1 2025, is directly tied to the effectiveness of these relationship teams in driving loan growth, which was 1.7% for that quarter and 11% over the last twelve months.

Online and mobile banking platforms for digital access

Digital channels provide essential access for routine transactions and account management. Enterprise Bank offers a full suite of online and mobile banking services, alongside cash management services. The total customer deposits managed through these channels and branches stood at $4.15 billion as of Q1 2025. Improving the digital experience was a top strategic priority for financial institutions in 2025, with 52% of respondents citing it as such.

Here's a look at the scale of the business supporting these channels as of early 2025, before the full integration:

Metric	Value (Q1 2025 or Latest Available)	Channel Relevance
Total Loans	$4.05 billion	Commercial & Retail Lending Origination/Servicing
Total Customer Deposits	$4.15 billion	Retail & Commercial Deposit Gathering
Net Interest Margin	3.32%	Profitability of Loan/Deposit Channels
Total Assets	$4.90 billion	Overall Balance Sheet Capacity

Wealth advisory and trust services offices

Wealth advisory and trust services are delivered through dedicated offices, including the subsidiary Enterprise Wealth Services LLC. These services encompass Wealth Planning, Investment Management, and Trust and Estate Services, often using a 'high-touch' approach. As of Q1 2025, wealth assets under management were reported at $1.51 billion, having declined by 1.6% that quarter. Post-merger, the combined entity anticipates wealth assets under administration to reach approximately $8.7 billion, indicating a significant expansion of this channel's scale.

The delivery model for wealth services emphasizes independence, as the team sells no proprietary investment products.

• Wealth Planning addresses lifetime financial goals and retirement horizon.
• Investment Management includes a risk tolerance assessment and portfolio management.
• Trust and Estate Services are offered to individuals, businesses, trusts, and foundations.
• The team combines a high-touch approach with a reputation for industry-leading client satisfaction.

Finance: draft pro-forma channel expense allocation for Q3 2025 by end of month.

Enterprise Bancorp, Inc. (EBTC) - Canvas Business Model: Customer Segments

Enterprise Bancorp, Inc. served a defined set of customer groups through Enterprise Bank and Trust Company, focusing its lending and deposit gathering efforts regionally.

Small-to-mid-sized commercial businesses (core focus)

This segment drove the core lending activity. As of the first quarter of 2025, total loans stood at $4.05 billion. The commercial real estate segment alone comprised 58% of the total loan book as of March 31, 2025. The bank also provided commercial and industrial and commercial construction loans to this base.

Affluent individuals, family groups, and trusts

Enterprise Bancorp provided wealth advisory and management services to this group. Wealth assets under management were reported at $1.51 billion in the first quarter of 2025. These services included customized investment management and trust services.

Local retail customers and consumers

This group provided the foundational deposit base. Total customer deposits were $4.15 billion in Q1 2025. Enterprise Bank maintained 27 full-service branches across Northern Middlesex, Northern Essex, and Northern Worcester counties in Massachusetts, and Southern Hillsborough and Southern Rockingham counties in New Hampshire to serve these local customers. The bank offered commercial and retail deposit products, including checking accounts and term certificates of deposit.

Non-profit organizations and endowments

These entities were explicitly targeted for wealth advisory and trust services. They were served alongside individuals and family groups, utilizing the same specialized investment management offerings.

The following table summarizes key financial metrics from the Q1 2025 reporting period, which inform the scale of these customer-driven activities:

Financial Metric	Amount (USD)	Context
Total Loans	$4.05 billion	Total loan portfolio as of March 31, 2025.
Total Customer Deposits	$4.15 billion	Total customer deposits as of March 31, 2025.
Wealth Assets Under Management	$1.51 billion	Assets managed for individuals, trusts, and organizations.
Commercial Real Estate Loans	58%	Percentage of total loan book as of March 31, 2025.
Full-Service Branches	27	Physical locations serving local customers.
Net Interest Income (Q1 2025)	$38.7 million	Net interest income for the first quarter of 2025.

The customer base was served through a diversified product portfolio:

• Commercial, residential, and consumer loans.
• Commercial and retail deposit products.
• Cash management services.
• Brokerage and insurance services.

The company reported 142 consecutive profitable quarters leading up to the July 1, 2025, merger with Independent Bank Corp.

Enterprise Bancorp, Inc. (EBTC) - Canvas Business Model: Cost Structure

You're looking at the core costs Enterprise Bancorp, Inc. (EBTC) faces to run its banking operations, especially as it navigates the announced merger with Rockland Trust Company. These costs are primarily split between interest paid to secure funding and the non-interest expenses required for daily operations and strategic initiatives.

Interest Expense paid on customer deposits and borrowings represents the cost of funds. For the three months ended March 31, 2025, the total interest expense contributing to the Net Interest Income calculation saw increases. Specifically, deposit interest expense increased by $1.0 million year-over-year, and borrowings interest expense also increased by $1.0 million year-over-year for that quarter. This reflects the competitive environment for funding sources.

The overall non-interest expense for the first quarter of 2025 was $29.9 million, which was a 4% increase compared to the first quarter of 2024. This increase was driven by several key areas you asked about.

Personnel costs, including salaries and benefits are a significant component of the non-interest expense base. For Q1 2025, salaries and employee benefits expense was a primary driver of the overall increase, rising by $760 thousand compared to the prior year's first quarter. This suggests ongoing investment in staffing or merit increases, even as the company prepares for integration.

Merger-related costs and integration expenses are now a visible cost factor. In Q1 2025, these expenses contributed $290 thousand to the year-over-year increase in non-interest expenses, directly tied to the planned merger with Rockland Trust Company, which shareholders approved on April 3, 2025.

For Operating expenses for the branch network and technology infrastructure, the most granular, non-personnel, non-merger data point available from recent reports relates to the 2024 full year, where Total Non-Interest Expense was $385.0 million. A component of this, Net Occupancy & Equipment Expense, was reported at $20 million for the full year 2024, which gives you a baseline for the physical and tech footprint costs. You should expect these costs to be managed carefully post-merger to realize anticipated synergies.

Here is a summary of the key cost drivers identified in the Q1 2025 reporting period:

Cost Category Component	Period	Amount (USD)	Context/Change
Total Non-Interest Expense	Q1 2025	$29.9 million	Reported quarterly total
Increase in Salaries and Employee Benefits Expense	Q1 2025 vs Q1 2024	$760 thousand	Driver of Non-Interest Expense increase
Merger-Related Expenses	Q1 2025 vs Q1 2024	$290 thousand	Driver of Non-Interest Expense increase
Increase in Deposit Interest Expense	Q1 2025 vs Q1 2024	$1.0 million	Component of Interest Expense
Increase in Borrowings Interest Expense	Q1 2025 vs Q1 2024	$1.0 million	Component of Interest Expense

The cost structure also involves other elements that make up the total non-interest expense base. You can see how these major cost drivers fit into the overall expense profile:

• Total Non-Interest Expense for Q1 2025 was $29.9 million.
• Salaries and benefits expense was a primary driver of the 4% YoY increase in non-interest expense.
• Merger costs accounted for $0.29 million of the Q1 2025 year-over-year expense increase.
• Total customer deposits were $4.15 billion as of March 31, 2025, which directly influences deposit interest expense.
• Total loans stood at $4.05 billion as of March 31, 2025, impacting the need for borrowings.

The cost of funding is sensitive to market rates; for instance, the total cost of deposits was 2.12% in the full year 2024, up from 1.58% in 2023.

Finance: draft Q2 2025 expense forecast by next Tuesday.

Enterprise Bancorp, Inc. (EBTC) - Canvas Business Model: Revenue Streams

You're looking at the core ways Enterprise Bancorp, Inc. (EBTC) brings in money as of late 2025. The bank's revenue engine is clearly still powered by traditional lending activities, though fee income is an important secondary driver, especially with the focus on wealth management.

The primary revenue driver is Net Interest Income from loans and investments, which for the first quarter of 2025 was reported at $38.7 million. This figure represents a solid 10% increase year-over-year for Q1 2025, supported by strong loan growth and an improved net interest margin of 3.32%.

The growth in Net Interest Income is directly tied to the lending side of the business. The total loan portfolio grew by 1.7% during the quarter, ending Q1 2025 at $4.05 billion. The interest earned on these loans is a key component, with loan interest income specifically showing a $6.6 million increase in Q1 2025. The loan book concentration shows a clear emphasis on commercial lending.

Here's a quick look at the main revenue components for Q1 2025:

Revenue Stream Component	Q1 2025 Amount/Metric
Net Interest Income	$38.7 million
Total Revenue	$43.88 million
Non-Interest Income (Total)	$5.2 million
Total Loans Outstanding	$4.05 billion
Wealth Assets Under Management (AUM)	$1.51 billion

Beyond the core lending spread, Enterprise Bancorp, Inc. generates revenue through non-interest sources. Total non-interest income for Q1 2025 was $5.2 million, which was a 6% decrease year-over-year, largely due to lower gains on equity securities. However, specific fee-based services show positive momentum.

You see revenue generation from these fee-based services:

• Non-interest income from wealth management and trust fees, which increased by 13% in Q1 2025.
• Service charges and fees on deposit accounts, which are a stated focus area for the bank's strategic plan.

The loan interest income stream is further detailed by the types of loans Enterprise Bank originates. The bank's lending focus includes:

• Commercial Real Estate (CRE) loans, which comprised 58% of the total loan book as of Q1 2025.
• Commercial & Industrial (C&I) loans, supported by an expanded C&I team.
• Construction loans, with residential construction and land acquisition and development portfolios at $10.8 million and $4.6 million, respectively, as of March 31, 2025.

The bank also offers various other loan products, including residential and consumer loans, and SBA-guaranteed loan products like SBA 7(a), SBA 504, and SBA Express.