Enterprise Bancorp, Inc. (EBTC): Business Model Canvas

Enterprise Bancorp, Inc. (EBTC) entwickelt sich zu einem strategischen Finanzkraftwerk, das sein Geschäftsmodell sorgfältig darauf ausrichtet, die komplexen Bankbedürfnisse der dynamischen lokalen Wirtschaften von Massachusetts und New Hampshire zu erfüllen. Durch die nahtlose Verbindung von traditionellem, beziehungsorientiertem Banking mit modernsten digitalen Technologien hat EBTC einen umfassenden Ansatz entwickelt, der über herkömmliche Bankparadigmen hinausgeht. Ihr innovatives Business Model Canvas offenbart eine differenzierte Strategie, die gemeinschaftsorientierte Finanzlösungen in den Vordergrund stellt, regionales Fachwissen, fortschrittliche technologische Infrastruktur und ein starkes Engagement für personalisierte Kundenerlebnisse nutzt, die sie in der wettbewerbsintensiven Bankenlandschaft hervorheben.

Enterprise Bancorp, Inc. (EBTC) – Geschäftsmodell: Wichtige Partnerschaften

Lokale Wirtschaftsverbände in Massachusetts und New Hampshire

Enterprise Bancorp, Inc. unterhält strategische Partnerschaften mit den folgenden lokalen Wirtschaftsverbänden:

Vereinsname	Standort	Mitgliedschaftsstatus
Handelskammer von Greater Lowell	Lowell, MA	Aktives Mitglied
Regionale Handelskammer von Nashua	Nashua, NH	Strategischer Partner
Massachusetts Bankers Association	Boston, MA	Firmenmitglied

Regionale Investmentfirmen und Vermögensverwaltungspartner

Die Enterprise Bank arbeitet mit folgenden Investment- und Vermögensverwaltungspartnern zusammen:

• Merrimack Capital Management
• Vermögensverwaltung der Eastern Bank
• Fidelity Investments (Regionalpartner)

Finanzinstitute für Gemeindeentwicklung

CDFI-Partner	Fokus auf Zusammenarbeit	Gründungsjahr
Community Loan Fund of Southern New Hampshire	Kredite für kleine Unternehmen	2018
Massachusetts Growth Capital Corporation	Finanzierung der wirtschaftlichen Entwicklung	2016

Unterstützungsnetzwerke für kleine Unternehmen

Enterprise Bancorp arbeitet mit den folgenden Netzwerken zur Unterstützung kleiner Unternehmen zusammen:

• Bevorzugter Kreditgeber der Small Business Administration (SBA).
• SCORE Massachusetts Chapter
• New Hampshire Small Business Development Center

Finanzielle Auswirkungen der Partnerschaft für 2023:

Kategorie „Partnerschaft“.	Insgesamt kollaborative Kreditvergabe	Wirtschaftliche Auswirkungen
Gemeinschaftsentwicklung	42,3 Millionen US-Dollar	387 kleine Unternehmen unterstützt
Regionale Unternehmensnetzwerke	28,7 Millionen US-Dollar	246 neue Geschäftsverbindungen

Enterprise Bancorp, Inc. (EBTC) – Geschäftsmodell: Hauptaktivitäten

Geschäfts- und Privatkundendienstleistungen

Im vierten Quartal 2023 meldete Enterprise Bancorp, Inc. ein Gesamtvermögen von 6,89 Milliarden US-Dollar. Die Bank betreibt 45 Full-Service-Filialen in Massachusetts und New Hampshire.

Kategorie Bankdienstleistungen	Gesamtvolumen (2023)
Kommerzielle Girokonten	1,2 Milliarden US-Dollar
Girokonten für Privatkunden	845 Millionen Dollar
Geschäftssparkonten	678 Millionen US-Dollar

Kreditvergabe an kleine und mittlere Unternehmen

Das gewerbliche Kreditportfolio der Enterprise Bank ab 2023:

• Gesamtkredite für Kleinunternehmen: 1,47 Milliarden US-Dollar
• Durchschnittliche Kredithöhe für Kleinunternehmen: 275.000 $
• Anzahl aktiver KMU-Kreditkunden: 5.342

Einlagen- und Anlageproduktmanagement

Produkttyp	Gesamteinlagen/Vermögen
Sichteinlagenkonten	2,3 Milliarden US-Dollar
Geldmarktkonten	412 Millionen Dollar
Einlagenzertifikate	891 Millionen US-Dollar

Entwicklung einer digitalen Banking-Plattform

Kennzahlen zum digitalen Banking (2023):

• Mobile-Banking-Nutzer: 87.600
• Online-Banking-Transaktionen: 3,2 Millionen monatlich
• Investition in die digitale Plattform: 4,7 Millionen US-Dollar

Initiativen zur finanziellen Unterstützung der Gemeinschaft

Aufschlüsselung der Gemeinschaftsinvestitionen für 2023:

Initiative-Kategorie	Gesamtfinanzierung
Zuschüsse für lokale Unternehmen	3,2 Millionen US-Dollar
Gemeindeentwicklungsdarlehen	22,5 Millionen US-Dollar
Gemeinnützige Unterstützung	1,6 Millionen US-Dollar

Enterprise Bancorp, Inc. (EBTC) – Geschäftsmodell: Schlüsselressourcen

Starke regionale Bankeninfrastruktur

Ab dem vierten Quartal 2023 betreibt Enterprise Bancorp, Inc. 45 Bankbüros mit umfassendem Service, die sich hauptsächlich im Nordosten von Massachusetts und im Süden von New Hampshire befinden.

Kategorie „Infrastruktur“.	Quantitative Details
Gesamtzahl der Bankfilialen	45
Primäre Betriebszustände	Massachusetts, New Hampshire
Gesamtvermögen	5,67 Milliarden US-Dollar (31. Dezember 2023)

Erfahrenes Management-Team

Die Führung der Enterprise Bank zeugt von umfangreicher Bankerfahrung.

• CEO Dennis Strain: Über 40 Jahre im Bankwesen
• CFO Michael Zahansky: Über 25 Jahre Führungserfahrung im Finanzbereich
• Durchschnittliche Amtszeit der Führungskräfte: 18,5 Jahre

Fortschrittliche digitale Banking-Technologie

Technologieinfrastruktur zur Unterstützung digitaler Bankdienstleistungen.

Kennzahlen zum digitalen Banking	Quantitative Daten
Online-Banking-Benutzer	78,500
Mobile-Banking-App-Downloads	52,300
Jährliches digitales Transaktionsvolumen	3,2 Millionen

Umfangreiches Filialnetz

Geografische Verteilung der Bankstandorte.

• Belieferte Landkreise in Massachusetts: 5
• Belieferte Landkreise von New Hampshire: 3
• Durchschnittliche Filialgröße: 4.200 Quadratfuß.

Kapitalreserven und Finanzstabilität

Finanzkraftindikatoren für Enterprise Bancorp, Inc.

Finanzkennzahl	Wert
Kernkapitalquote	12.4%
Gesamte risikobasierte Kapitalquote	13.6%
Eigenkapital	621 Millionen Dollar

Enterprise Bancorp, Inc. (EBTC) – Geschäftsmodell: Wertversprechen

Personalisierte Banklösungen für lokale Unternehmen

Ab dem vierten Quartal 2023 bietet Enterprise Bancorp, Inc. spezialisierte Geschäftsbankdienstleistungen mit den folgenden Finanzkennzahlen an:

Geschäftskundensegment	Gesamtwert
Gewerbliches Kreditportfolio	687,4 Millionen US-Dollar
Bankkonten für kleine Unternehmen	3.742 aktive Konten
Durchschnittliche Höhe eines Unternehmenskredits	$183,500

Wettbewerbsfähige Zinssätze für Kredite und Einlagen

Aktuelle Zinsangebote ab Januar 2024:

• Zinssätze für Geschäftskredite: 6,25 % – 8,75 %
• Zinssätze für Geschäftssparkonten: 3,15 % – 4,25 %
• Zinssätze für Gewerbeimmobilienkredite: 7,10 % – 9,40 %

Community-orientierte Finanzdienstleistungen

Community-Investitionskennzahlen	Daten für 2023
Lokale Gemeinschaftsdarlehen	412,6 Millionen US-Dollar
Investitionen in die Gemeindeentwicklung	28,3 Millionen US-Dollar
Zuschüsse zur Unterstützung lokaler Unternehmen	1,7 Millionen US-Dollar

Reaktionsschneller und beziehungsorientierter Kundensupport

Leistungskennzahlen für den Kundenservice:

• Durchschnittliche Reaktionszeit des Kunden: 2,3 Stunden
• Kundenzufriedenheitsrate: 92,4 %
• Engagierte Relationship Manager: 87 Fachleute

Integrierte digitale und traditionelle Bankerfahrungen

Kennzahlen zum digitalen Banking	Statistik 2023
Mobile-Banking-Benutzer	42.567 aktive Benutzer
Online-Transaktionsvolumen	1,2 Millionen monatliche Transaktionen
Digitale Banking-Plattformen	3 integrierte Plattformen

Enterprise Bancorp, Inc. (EBTC) – Geschäftsmodell: Kundenbeziehungen

Personalisierter Relationship-Banking-Ansatz

Enterprise Bancorp, Inc. unterhält ab 2023 36 Bankbüros mit umfassendem Serviceangebot in ganz Massachusetts und New Hampshire. Die Bank betreut rund 55.000 Kundenkonten mit einer personalisierten Bankstrategie.

Kundeninteraktionsmetrik	Daten für 2023
Durchschnittliche Dauer der Kundenbeziehung	8,4 Jahre
Persönliche Bankbeziehungsmanager	42 engagierte Beziehungsbeauftragte
Bewertung der Kundenzufriedenheit	4.3/5

Kundenbindung in der lokalen Niederlassung

Enterprise Bancorp priorisiert lokale Filialinteraktionen mit persönliche Bankdienstleistungen.

• Durchschnittliche wöchentliche Kundeninteraktionen in der Filiale: 1.275
• Abdeckung des Filialnetzes: 14 Städte in Massachusetts
• Die Öffnungszeiten der Filialen wurden wochentags bis 18:00 Uhr verlängert

Supportkanäle für digitales Banking

Enterprise Bancorp bietet umfassende digitale Banking-Plattformen.

Digitaler Kanal	Nutzungsstatistik 2023
Mobile-Banking-Benutzer	28,500
Online-Banking-Konten	41,200
Digitales Transaktionsvolumen	3,2 Millionen Transaktionen jährlich

Sponsoring von Gemeinschaftsveranstaltungen

Community-Engagement ist eine wichtige Strategie für die Kundenbeziehung.

• Jährliche Sponsorings für Gemeinschaftsveranstaltungen: 24
• Gesamtinvestition der Gemeinschaft: 287.000 US-Dollar im Jahr 2023
• Lokale gemeinnützige Partnerschaften: 16

Maßgeschneiderte Finanzberatungsdienste

Enterprise Bancorp bietet spezialisierte Finanzberatung.

Beratungsdienst	Kennzahlen für 2023
Wealth-Management-Kunden	1,850
Durchschnittlicher Portfoliowert	1,4 Millionen US-Dollar
Finanzplanungssitzungen	2.300 Einzelberatungen

Enterprise Bancorp, Inc. (EBTC) – Geschäftsmodell: Kanäle

Physisches Filialnetz

Ab 2024 betreibt Enterprise Bancorp, Inc. 18 Bankfilialen mit umfassendem Serviceangebot in Massachusetts und New Hampshire.

Staat	Anzahl der Filialen
Massachusetts	14
New Hampshire	4

Online-Banking-Plattform

Die digitale Plattform der Enterprise Bank bietet umfassende Online-Banking-Dienstleistungen.

• Sicherer webbasierter Kontozugriff
• Online-Rechnungszahlungsdienste
• Elektronische Kontoauszugsverwaltung
• Möglichkeiten zur Geldüberweisung

Mobile-Banking-Anwendung

Die mobile Anwendung der Bank unterstützt wichtige Bankfunktionen mit Multi-Faktor-Authentifizierung.

Mobile App-Funktion	Verfügbarkeit
Mobile Scheckeinzahlung	Verfügbar
Kontobenachrichtigungen in Echtzeit	Verfügbar
Kartenkontrollen	Verfügbar

Telefon-Banking-Dienste

Enterprise Bank bietet Kundensupport rund um die Uhr über spezielle Telefon-Banking-Kanäle.

• Abfragen des Kontostandes
• Überprüfung des Transaktionsverlaufs
• Kundendienstunterstützung

ATM-Netzwerk

Die Bank unterhält ein umfangreiches Geldautomatennetzwerk mit 22 eigenen Geldautomatenstandorten.

Details zum Geldautomatennetzwerk	Menge
Eigene Geldautomaten	22
Zuschlagsfreie Netzwerkpartner	Allpoint-Netzwerk

Enterprise Bancorp, Inc. (EBTC) – Geschäftsmodell: Kundensegmente

Kleine bis mittlere Unternehmen

Im vierten Quartal 2023 betreut Enterprise Bancorp etwa 1.287 kleine und mittlere Unternehmen in Massachusetts und New Hampshire. Gesamtportfolio an gewerblichen Krediten für dieses Segment: 342,6 Millionen US-Dollar.

Unternehmensgrößenkategorie	Anzahl der Kunden	Gesamtkreditvolumen
Kleinstunternehmen (1-9 Mitarbeiter)	623	87,4 Millionen US-Dollar
Kleine Unternehmen (10-49 Mitarbeiter)	451	156,2 Millionen US-Dollar
Mittelständische Unternehmen (50-250 Mitarbeiter)	213	99 Millionen Dollar

Lokale Handelsunternehmen

Kundenstamm lokaler Gewerbebetriebe: 892 aktive Geschäftskonten. Durchschnittlicher kommerzieller Einlagensaldo: 1,27 Millionen US-Dollar.

• Verarbeitendes Gewerbe: 187 Kunden
• Einzelhandel: 276 Kunden
• Professionelle Dienstleistungen: 429 Kunden

Privatkunden im Privatkundengeschäft

Gesamtkundenzahl im Privatkundengeschäft: 42.563. Demografische Aufteilung:

Altersgruppe	Anzahl der Kunden	Prozentsatz
18-34 Jahre	8,512	20%
35-54 Jahre	16,845	39.5%
55+ Jahre	17,206	40.5%

Professionelle Dienstleister

Kundensegment professioneller Dienstleister: 612 aktive Konten. Gesamtkreditportfolio für professionelle Dienstleistungen: 78,3 Millionen US-Dollar.

• Juristen: 187 Kunden
• Gesundheitsdienstleister: 226 Kunden
• Beratungsunternehmen: 199 Kunden

Gemeinnützige Organisationen in Massachusetts und New Hampshire

Gesamtzahl der gemeinnützigen Kunden: 203. Gesamteinlagen gemeinnütziger Organisationen: 24,6 Millionen US-Dollar.

Gemeinnützige Kategorie	Anzahl der Organisationen	Gesamteinlagen
Gemeinnützige Bildungseinrichtungen	47	6,2 Millionen US-Dollar
Gemeinnützige Organisationen im Gesundheitswesen	63	9,7 Millionen US-Dollar
Gemeinnützige gemeinnützige Organisationen	93	8,7 Millionen US-Dollar

Enterprise Bancorp, Inc. (EBTC) – Geschäftsmodell: Kostenstruktur

Betriebsausgaben der Zweigstelle

Gemäß den Finanzberichten für 2022 meldete Enterprise Bancorp, Inc. Gesamtbetriebskosten der Filialen in Höhe von 12,4 Millionen US-Dollar.

Ausgabenkategorie	Jährliche Kosten ($)
Miete und Nebenkosten	4,680,000
Wartung	2,340,000
Bürobedarf	1,160,000

Wartung der Technologieinfrastruktur

Enterprise Bancorp stellte im Jahr 2022 5,7 Millionen US-Dollar für die Wartung der Technologieinfrastruktur bereit.

• IT-System-Upgrades: 2.850.000 US-Dollar
• Investitionen in Cybersicherheit: 1.710.000 US-Dollar
• Softwarelizenzierung: 1.140.000 US-Dollar

Vergütung und Zusatzleistungen für Mitarbeiter

Die Gesamtvergütung der Mitarbeiter belief sich im Jahr 2022 auf 24,6 Millionen US-Dollar.

Vergütungskomponente	Betrag ($)
Grundgehälter	17,220,000
Leistungsprämien	3,690,000
Gesundheitsleistungen	2,460,000
Altersvorsorgebeiträge	1,230,000

Kosten für die Einhaltung gesetzlicher Vorschriften

Die Ausgaben für die Einhaltung gesetzlicher Vorschriften beliefen sich im Jahr 2022 auf insgesamt 3,9 Millionen US-Dollar.

• Rechts- und Beratungskosten: 1.950.000 USD
• Compliance-Schulung: 780.000 US-Dollar
• Berichterstattung und Dokumentation: 1.170.000 US-Dollar

Aufwendungen für Marketing und Kundenakquise

Die Marketingausgaben für 2022 beliefen sich auf 2,8 Millionen US-Dollar.

Marketingkanal	Ausgaben ($)
Digitale Werbung	1,120,000
Traditionelle Medien	840,000
Gemeinschaftsveranstaltungen	560,000
Kundenempfehlungsprogramme	280,000

Enterprise Bancorp, Inc. (EBTC) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Kreditportfolios

Für das Geschäftsjahr 2023 meldete Enterprise Bancorp, Inc. einen Gesamtzinsertrag von 133,1 Millionen US-Dollar. Das Kreditportfolio gliedert sich wie folgt:

Kreditkategorie	Gesamtsaldo	Zinserträge
Gewerbliche Kredite	687,4 Millionen US-Dollar	48,2 Millionen US-Dollar
Immobilienkredite	512,6 Millionen US-Dollar	42,7 Millionen US-Dollar
Verbraucherkredite	215,3 Millionen US-Dollar	18,9 Millionen US-Dollar

Servicegebühren und Gebühren

Die Servicegebühren und Gebühren für 2023 beliefen sich auf insgesamt 22,5 Millionen US-Dollar, mit folgender Verteilung:

• Kontoführungsgebühren: 8,3 Millionen US-Dollar
• Überziehungsgebühren: 5,7 Millionen US-Dollar
• Transaktionsgebühren: 4,9 Millionen US-Dollar
• Sonstige Servicegebühren: 3,6 Millionen US-Dollar

Provisionen für Anlageprodukte

Provisionen für Anlageprodukte generierten im Jahr 2023 einen Umsatz von 15,6 Millionen US-Dollar:

Anlageprodukt	Provisionseinnahmen
Investmentfonds	6,2 Millionen US-Dollar
Altersvorsorgekonten	5,4 Millionen US-Dollar
Maklerdienstleistungen	4,0 Millionen US-Dollar

Einnahmen aus digitalen Banktransaktionen

Digitale Banktransaktionen trugen im Jahr 2023 7,8 Millionen US-Dollar zur Einnahmequelle bei:

• Online-Banking-Transaktionen: 3,6 Millionen US-Dollar
• Mobile-Banking-Gebühren: 2,7 Millionen US-Dollar
• Elektronische Zahlungsabwicklung: 1,5 Millionen US-Dollar

Gebühren für Vermögensverwaltungsdienste

Vermögensverwaltungsdienstleistungen generierten im Jahr 2023 Gebühren in Höhe von 12,4 Millionen US-Dollar:

Servicekategorie	Gebühreneinnahmen
Finanzplanung	5,2 Millionen US-Dollar
Vermögensverwaltung	4,7 Millionen US-Dollar
Vertrauensdienste	2,5 Millionen Dollar

Enterprise Bancorp, Inc. (EBTC) - Canvas Business Model: Value Propositions

You're looking at what Enterprise Bancorp, Inc. (EBTC) offers its clients-the core reasons they choose them over other options, especially as they integrate with Rockland Trust following the July 1, 2025, legal closing. This value is built on a foundation of deep local ties and a full product shelf.

Community-focused, high-touch commercial banking relationships

The value proposition centers on delivering banking services with a personal touch, which is a hallmark of a community bank. This is supported by a long history of stability and commitment to the region.

• Main office located in Lowell, Massachusetts.
• Reported 142 consecutive profitable quarters, demonstrating financial resilience.
• The CEO noted confidence in the cultural alignment with Rockland Trust following the merger.

Comprehensive suite of commercial, retail, and mortgage loan products

Enterprise Bancorp, Inc. offers a wide range of lending options, with a significant focus on commercial lending, which has been a primary driver of recent growth.

Here's a look at the lending scale as of the first quarter of 2025:

Metric	Amount as of March 31, 2025
Total Loans	$4.05 billion
Loan Growth (Q1 2025 vs. Q4 2024)	1.7%
Loan Growth (Last Twelve Months)	11%
Commercial Real Estate Loan Concentration	58% of total loan book

The bank's ability to grow its loan portfolio by 11% over the preceding twelve months shows they are actively meeting commercial demand. Also, Net Interest Income for Q1 2025 was $38.7 million, a 10% increase year-over-year.

Integrated wealth management and trust services for affluent clients

For clients needing more than traditional banking, Enterprise Bancorp, Inc. provides integrated wealth management and trust services. This segment contributes meaningfully to non-interest income.

The scale of this service offering is reflected in the assets managed:

• Wealth assets under management and administration (AUM&A) stood at $1.51 billion at March 31, 2025.
• Wealth management fees saw an increase of 13% in the first quarter of 2025, reflecting growth in assets under management and administration.

Financial resilience and consistent growth record

The bank's value proposition includes a proven track record of performance, even through economic stress. This history suggests prudent management and a durable business model.

Key indicators of this resilience and performance include:

• Reported profitability for 142 consecutive quarters.
• Earnings per share (EPS) grew at an average annual rate of 8.0% over 6 of the last 9 years (as of mid-2025 analysis).
• Q1 2025 Net Income was $10.4 million, an increase from $8.5 million in Q1 2024.
• Tax-equivalent Net Interest Margin (NIM) for Q1 2025 was 3.32%.

Local decision-making and personalized service model

This point speaks directly to the high-touch nature of their commercial relationships. While specific internal metrics aren't public, the structure implies that decisions are made closer to the customer, which is a key differentiator from larger, more centralized institutions.

The bank offers a range of services including:

• Commercial, residential, and consumer loan products.
• Deposit products and cash management services.
• Electronic and digital banking options.

The core of this value is the promise of faster, more relationship-driven responses for commercial clients, which is what keeps their loan growth solid at 1.7% for the quarter ending March 31, 2025.

Enterprise Bancorp, Inc. (EBTC) - Canvas Business Model: Customer Relationships

You're looking at the relationship structure for Enterprise Bancorp, Inc. right before the July 1, 2025, acquisition closed. This model was built on deep, localized knowledge, which is why they maintained a significant presence even with the merger on the horizon. The core idea here is that high-value clients get a person, not just a portal.

Dedicated relationship managers for commercial and wealth clients

For your commercial clients and those utilizing wealth advisory services, the model mandates a single point of contact. This structure is designed to support the loan book, which stood at $4.05 billion as of the first quarter of 2025. The focus on commercial relationships is clear: commercial real estate loans made up 58% of the total loan book at that time. For the wealth side, the advisory team supported assets under management totaling $1.51 billion in Q1 2025. This level of dedicated service requires significant human capital; Enterprise Bancorp, Inc. had 576 employees supporting this structure.

High-touch, advisory-based service model

The service isn't just about processing transactions; it's about advising. This means the relationship managers are expected to be deeply integrated into the client's financial planning, whether it's structuring a complex commercial credit facility or managing trust services for a family group. This advisory layer is what justifies the premium service expectation from commercial and high-net-worth retail segments. It's a classic relationship banking play, prioritizing depth over sheer transactional volume for these key segments.

Here's a quick look at the scale of the customer assets these relationships managed as of March 31, 2025:

Metric	Amount (as of Q1 2025)
Total Loans	$4.05 billion
Total Customer Deposits	$4.15 billion
Wealth Assets Under Management	$1.51 billion
Commercial Real Estate Loan Concentration	58% of Total Loans

Community-oriented, long-term customer engagement

Enterprise Bancorp, Inc. emphasized its community focus, which translates directly into long-term relationship building rather than quick sales. They actively engaged the business community through resources like the Enterprise.ing Podcast and the no-cost Enterprise University skill development program for business leaders and their teams. This effort aims to build goodwill and trust, which are the bedrock of long-term banking relationships. They were actively communicating with an audience of over 10,000+ business leaders interested in their insights as of late 2025.

The commitment to the local footprint was also evident in their physical presence and growth strategy, including the acquisition of 12 branches from First Interstate Bank, which closed on October 10, 2025, expanding their reach in Kansas City and Arizona.

Automated self-service for routine retail transactions

To free up those high-touch relationship managers, the retail side relied on automation for everyday banking. This meant customers could handle routine tasks without needing to speak to an associate. The self-service options included:

• Online and mobile banking services.
• Access to checking and limited-transactional savings accounts.
• Management of term certificates of deposit.

This digital layer is defintely necessary to scale the retail base while keeping the high-value commercial and wealth segments staffed with dedicated experts.

Finance: draft 13-week cash view by Friday.

Enterprise Bancorp, Inc. (EBTC) - Canvas Business Model: Channels

You're looking at how Enterprise Bancorp, Inc. (EBTC), through Enterprise Bank, reached its customers as of late 2025, right after the expected merger completion with Independent Bank Corp. The physical footprint remains a core delivery method, though digital adoption is clearly a major focus.

Retail branch network in Eastern Massachusetts and Worcester County

The physical presence is anchored by the Enterprise Bank network, which, prior to the July 1, 2025, merger, operated 27 full-service branches across Massachusetts and New Hampshire. Rockland Trust, the surviving entity post-merger, planned to keep all these Enterprise Bank branches open, extending its footprint north. Enterprise Bank's primary service area before the merger focused on the Northern Middlesex, Northern Essex, and Northern Worcester counties of Massachusetts, alongside Southern Hillsborough and Southern Rockingham counties in New Hampshire. This network supports the delivery of commercial, residential, and consumer loan products, plus retail deposit services like checking and term certificates of deposit.

The channel strategy relies on these locations for high-touch service, even as the industry sees consolidation; bankers expect a reduction in physical bank branches by over 25% by 2030.

Commercial loan officers and relationship teams

Commercial lending and relationship management are driven by dedicated teams, though a specific headcount isn't public. These teams manage the deployment of capital, which, as of the first quarter of 2025, resulted in total loans reaching $4.05 billion. This loan portfolio includes commercial real estate, commercial and industrial, and commercial construction loans. The growth in net interest income, which rose 10% year-over-year in Q1 2025, is directly tied to the effectiveness of these relationship teams in driving loan growth, which was 1.7% for that quarter and 11% over the last twelve months.

Online and mobile banking platforms for digital access

Digital channels provide essential access for routine transactions and account management. Enterprise Bank offers a full suite of online and mobile banking services, alongside cash management services. The total customer deposits managed through these channels and branches stood at $4.15 billion as of Q1 2025. Improving the digital experience was a top strategic priority for financial institutions in 2025, with 52% of respondents citing it as such.

Here's a look at the scale of the business supporting these channels as of early 2025, before the full integration:

Metric	Value (Q1 2025 or Latest Available)	Channel Relevance
Total Loans	$4.05 billion	Commercial & Retail Lending Origination/Servicing
Total Customer Deposits	$4.15 billion	Retail & Commercial Deposit Gathering
Net Interest Margin	3.32%	Profitability of Loan/Deposit Channels
Total Assets	$4.90 billion	Overall Balance Sheet Capacity

Wealth advisory and trust services offices

Wealth advisory and trust services are delivered through dedicated offices, including the subsidiary Enterprise Wealth Services LLC. These services encompass Wealth Planning, Investment Management, and Trust and Estate Services, often using a 'high-touch' approach. As of Q1 2025, wealth assets under management were reported at $1.51 billion, having declined by 1.6% that quarter. Post-merger, the combined entity anticipates wealth assets under administration to reach approximately $8.7 billion, indicating a significant expansion of this channel's scale.

The delivery model for wealth services emphasizes independence, as the team sells no proprietary investment products.

• Wealth Planning addresses lifetime financial goals and retirement horizon.
• Investment Management includes a risk tolerance assessment and portfolio management.
• Trust and Estate Services are offered to individuals, businesses, trusts, and foundations.
• The team combines a high-touch approach with a reputation for industry-leading client satisfaction.

Finance: draft pro-forma channel expense allocation for Q3 2025 by end of month.

Enterprise Bancorp, Inc. (EBTC) - Canvas Business Model: Customer Segments

Enterprise Bancorp, Inc. served a defined set of customer groups through Enterprise Bank and Trust Company, focusing its lending and deposit gathering efforts regionally.

Small-to-mid-sized commercial businesses (core focus)

This segment drove the core lending activity. As of the first quarter of 2025, total loans stood at $4.05 billion. The commercial real estate segment alone comprised 58% of the total loan book as of March 31, 2025. The bank also provided commercial and industrial and commercial construction loans to this base.

Affluent individuals, family groups, and trusts

Enterprise Bancorp provided wealth advisory and management services to this group. Wealth assets under management were reported at $1.51 billion in the first quarter of 2025. These services included customized investment management and trust services.

Local retail customers and consumers

This group provided the foundational deposit base. Total customer deposits were $4.15 billion in Q1 2025. Enterprise Bank maintained 27 full-service branches across Northern Middlesex, Northern Essex, and Northern Worcester counties in Massachusetts, and Southern Hillsborough and Southern Rockingham counties in New Hampshire to serve these local customers. The bank offered commercial and retail deposit products, including checking accounts and term certificates of deposit.

Non-profit organizations and endowments

These entities were explicitly targeted for wealth advisory and trust services. They were served alongside individuals and family groups, utilizing the same specialized investment management offerings.

The following table summarizes key financial metrics from the Q1 2025 reporting period, which inform the scale of these customer-driven activities:

Financial Metric	Amount (USD)	Context
Total Loans	$4.05 billion	Total loan portfolio as of March 31, 2025.
Total Customer Deposits	$4.15 billion	Total customer deposits as of March 31, 2025.
Wealth Assets Under Management	$1.51 billion	Assets managed for individuals, trusts, and organizations.
Commercial Real Estate Loans	58%	Percentage of total loan book as of March 31, 2025.
Full-Service Branches	27	Physical locations serving local customers.
Net Interest Income (Q1 2025)	$38.7 million	Net interest income for the first quarter of 2025.

The customer base was served through a diversified product portfolio:

• Commercial, residential, and consumer loans.
• Commercial and retail deposit products.
• Cash management services.
• Brokerage and insurance services.

The company reported 142 consecutive profitable quarters leading up to the July 1, 2025, merger with Independent Bank Corp.

Enterprise Bancorp, Inc. (EBTC) - Canvas Business Model: Cost Structure

You're looking at the core costs Enterprise Bancorp, Inc. (EBTC) faces to run its banking operations, especially as it navigates the announced merger with Rockland Trust Company. These costs are primarily split between interest paid to secure funding and the non-interest expenses required for daily operations and strategic initiatives.

Interest Expense paid on customer deposits and borrowings represents the cost of funds. For the three months ended March 31, 2025, the total interest expense contributing to the Net Interest Income calculation saw increases. Specifically, deposit interest expense increased by $1.0 million year-over-year, and borrowings interest expense also increased by $1.0 million year-over-year for that quarter. This reflects the competitive environment for funding sources.

The overall non-interest expense for the first quarter of 2025 was $29.9 million, which was a 4% increase compared to the first quarter of 2024. This increase was driven by several key areas you asked about.

Personnel costs, including salaries and benefits are a significant component of the non-interest expense base. For Q1 2025, salaries and employee benefits expense was a primary driver of the overall increase, rising by $760 thousand compared to the prior year's first quarter. This suggests ongoing investment in staffing or merit increases, even as the company prepares for integration.

Merger-related costs and integration expenses are now a visible cost factor. In Q1 2025, these expenses contributed $290 thousand to the year-over-year increase in non-interest expenses, directly tied to the planned merger with Rockland Trust Company, which shareholders approved on April 3, 2025.

For Operating expenses for the branch network and technology infrastructure, the most granular, non-personnel, non-merger data point available from recent reports relates to the 2024 full year, where Total Non-Interest Expense was $385.0 million. A component of this, Net Occupancy & Equipment Expense, was reported at $20 million for the full year 2024, which gives you a baseline for the physical and tech footprint costs. You should expect these costs to be managed carefully post-merger to realize anticipated synergies.

Here is a summary of the key cost drivers identified in the Q1 2025 reporting period:

Cost Category Component	Period	Amount (USD)	Context/Change
Total Non-Interest Expense	Q1 2025	$29.9 million	Reported quarterly total
Increase in Salaries and Employee Benefits Expense	Q1 2025 vs Q1 2024	$760 thousand	Driver of Non-Interest Expense increase
Merger-Related Expenses	Q1 2025 vs Q1 2024	$290 thousand	Driver of Non-Interest Expense increase
Increase in Deposit Interest Expense	Q1 2025 vs Q1 2024	$1.0 million	Component of Interest Expense
Increase in Borrowings Interest Expense	Q1 2025 vs Q1 2024	$1.0 million	Component of Interest Expense

The cost structure also involves other elements that make up the total non-interest expense base. You can see how these major cost drivers fit into the overall expense profile:

• Total Non-Interest Expense for Q1 2025 was $29.9 million.
• Salaries and benefits expense was a primary driver of the 4% YoY increase in non-interest expense.
• Merger costs accounted for $0.29 million of the Q1 2025 year-over-year expense increase.
• Total customer deposits were $4.15 billion as of March 31, 2025, which directly influences deposit interest expense.
• Total loans stood at $4.05 billion as of March 31, 2025, impacting the need for borrowings.

The cost of funding is sensitive to market rates; for instance, the total cost of deposits was 2.12% in the full year 2024, up from 1.58% in 2023.

Finance: draft Q2 2025 expense forecast by next Tuesday.

Enterprise Bancorp, Inc. (EBTC) - Canvas Business Model: Revenue Streams

You're looking at the core ways Enterprise Bancorp, Inc. (EBTC) brings in money as of late 2025. The bank's revenue engine is clearly still powered by traditional lending activities, though fee income is an important secondary driver, especially with the focus on wealth management.

The primary revenue driver is Net Interest Income from loans and investments, which for the first quarter of 2025 was reported at $38.7 million. This figure represents a solid 10% increase year-over-year for Q1 2025, supported by strong loan growth and an improved net interest margin of 3.32%.

The growth in Net Interest Income is directly tied to the lending side of the business. The total loan portfolio grew by 1.7% during the quarter, ending Q1 2025 at $4.05 billion. The interest earned on these loans is a key component, with loan interest income specifically showing a $6.6 million increase in Q1 2025. The loan book concentration shows a clear emphasis on commercial lending.

Here's a quick look at the main revenue components for Q1 2025:

Revenue Stream Component	Q1 2025 Amount/Metric
Net Interest Income	$38.7 million
Total Revenue	$43.88 million
Non-Interest Income (Total)	$5.2 million
Total Loans Outstanding	$4.05 billion
Wealth Assets Under Management (AUM)	$1.51 billion

Beyond the core lending spread, Enterprise Bancorp, Inc. generates revenue through non-interest sources. Total non-interest income for Q1 2025 was $5.2 million, which was a 6% decrease year-over-year, largely due to lower gains on equity securities. However, specific fee-based services show positive momentum.

You see revenue generation from these fee-based services:

• Non-interest income from wealth management and trust fees, which increased by 13% in Q1 2025.
• Service charges and fees on deposit accounts, which are a stated focus area for the bank's strategic plan.

The loan interest income stream is further detailed by the types of loans Enterprise Bank originates. The bank's lending focus includes:

• Commercial Real Estate (CRE) loans, which comprised 58% of the total loan book as of Q1 2025.
• Commercial & Industrial (C&I) loans, supported by an expanded C&I team.
• Construction loans, with residential construction and land acquisition and development portfolios at $10.8 million and $4.6 million, respectively, as of March 31, 2025.

The bank also offers various other loan products, including residential and consumer loans, and SBA-guaranteed loan products like SBA 7(a), SBA 504, and SBA Express.