The Pennant Group, Inc. (PNTG): Modelo de Negócios Canvas [Jan-2025 Atualizado]

No cenário dinâmico da Senior Healthcare, o Pennant Group, Inc. (PNTG) surge como uma força transformadora, tecendo a tecnologia inovadora com cuidados compassivos. Ao mapear estrategicamente seu modelo de negócios nas principais dimensões, essa organização criou uma abordagem abrangente para atender às complexas necessidades de populações envelhecidas. Desde serviços personalizados de reabilitação até plataformas avançadas de saúde digital, a proposta de valor exclusiva da PNTG está pronta para revolucionar como percebemos e prestamos cuidados seniores, tornando a assistência médica mais acessível, eficiente e centrada no ser humano.

The Pennant Group, Inc. (PNTG) - Modelo de negócios: Parcerias -chave

Instalações de saúde e hospitais

A partir do quarto trimestre 2023, o Pennant Group, Inc. mantém parcerias com 113 instalações de saúde em 13 estados. A empresa opera 82 instalações de enfermagem qualificadas e 31 comunidades de vida seniores.

Tipo de parceria	Número de instalações	Propagação geográfica
Instalações de enfermagem qualificadas	82	13 estados
Comunidades de vida seniores	31	13 estados

Provedores de seguros e programas de reembolso

O Grupo de Pennant estabeleceu parcerias com vários provedores de seguros, incluindo:

• Medicare (2023 Taxa de reembolso: US $ 536,44 por dia do paciente)
• Medicaid (taxa média de reembolso: US $ 492,17 por dia do paciente)
• Transportadoras de seguros privados

Equipamentos médicos e fornecedores de suprimentos

Categoria de fornecedor	Valor anual de compras
Equipamento médico	US $ 14,3 milhões (2023)
Suprimentos médicos	US $ 8,7 milhões (2023)

Provedores de plataformas de tecnologia em saúde doméstica

O Grupo de Pennant colabora com plataformas de tecnologia especializadas em:

• Registros de saúde eletrônica (EHR)
• Soluções de telessaúde
• Sistemas de gerenciamento de pacientes

Agências de recrutamento e pessoal

Em 2023, o Grupo de Pennant trabalhou com 27 agências especializadas em recrutamento de saúde para atender às necessidades de pessoal.

Tipo de pessoal	Força de trabalho total	Porcentagem de origem da agência
Enfermeiros registrados	1,642	18.3%
Enfermeiras práticas licenciadas	872	22.7%
Assistentes de Enfermagem Certificados	2,413	15.6%

The Pennant Group, Inc. (PNTG) - Modelo de negócios: Atividades -chave

Fornecendo serviços de enfermagem e saúde qualificados

A partir do quarto trimestre 2023, o Grupo Pennant opera 96 ​​instalações de viva e enfermagem qualificadas em 11 estados. A empresa gerencia 64 locais de saúde em casa e hospícios que atendem a aproximadamente 7.500 pacientes mensalmente.

Categoria de serviço	Total de instalações	Volume mensal do paciente
Instalações de enfermagem qualificadas	52	4,200
Serviços de Saúde em Casa	64	7,500
Cuidados com cuidados paliativos	12	1,300

Gerenciamento de instalações de vida sênior e de vida assistida

A empresa gerencia 44 instalações de vida assistidas com uma taxa média de ocupação de 82,5% em dezembro de 2023.

• Total de camas de vida sênior: 3.750
• Receita mensal média por residente: US $ 5.600
• Cobertura geográfica: 11 estados ocidentais e do meio -oeste

Oferecendo serviços personalizados de atendimento ao paciente e reabilitação

Em 2023, o Grupo Pennant forneceu serviços de reabilitação a aproximadamente 5.200 pacientes com duração média de tratamento de 45 dias.

Tipo de serviço de reabilitação	Volume do paciente	Duração média do tratamento
Fisioterapia	3,100	38 dias
Terapia ocupacional	1,400	52 dias
Terapia da fala	700	35 dias

Implementando soluções de gerenciamento de saúde orientadas por tecnologia

A empresa investiu US $ 4,2 milhões em infraestrutura de tecnologia de saúde em 2023, com foco em registros eletrônicos de saúde e sistemas de gerenciamento de pacientes.

• Cobertura do sistema de registro eletrônico de saúde (EHR): 100% das instalações
• Implementação de serviços de telessaúde: 38 locais
• Investimento de tecnologia anual: US $ 4,2 milhões

Expandir o alcance geográfico através de aquisições estratégicas

Em 2023, o Grupo Pennant concluiu 7 aquisições estratégicas, adicionando 12 novas instalações de saúde ao seu portfólio.

Ano de aquisição	Número de instalações	Investimento total
2023	12	US $ 47,6 milhões
2022	9	US $ 35,3 milhões
2021	6	US $ 22,1 milhões

The Pennant Group, Inc. (PNTG) - Modelo de negócios: Recursos -chave

Profissionais de saúde treinados e equipe de enfermagem

A partir do quarto trimestre de 2023, o Grupo Pennant empregou 9.700 profissionais de saúde em 57 comunidades em 11 estados.

Categoria profissional	Número de funcionários
Enfermeiros registrados	2,450
Enfermeiras práticas licenciadas	1,850
Assistentes de Enfermagem Certificados	4,200
Equipe administrativa de assistência médica	1,200

Tecnologia médica avançada e plataformas de saúde digital

Investimento em plataformas de tecnologia: US $ 3,2 milhões em 2023.

• Sistema de registro eletrônico de saúde (EHR)
• Infraestrutura de telessaúde
• Software de gerenciamento de pacientes
• Tecnologias de monitoramento remoto

Instalações de saúde física e infraestrutura

Em 31 de dezembro de 2023, o Grupo de Pennant operou:

Tipo de instalação	Número total	Capacidade total
Comunidades de vida seniores	57	4.200 residentes
Locais de saúde em casa	23	N / D
Centros de atendimento hospitalar	8	120 camas de pacientes

Equipe de gestão e liderança operacional forte

Composição de liderança em 2024:

• Executivos com mais de 15 anos de experiência em gerenciamento de saúde
• Compensação de executivos totais: US $ 4,7 milhões em 2023
• Conselho de Administração: 7 membros

Reputação estabelecida em serviços de assistência sênior e saúde

Métricas principais de desempenho:

• Classificação de satisfação do cliente: 4.2/5
• Classificação de qualidade de 5 estrelas do Medicare: 4.1/5
• Receita anual: US $ 270,4 milhões em 2023

The Pennant Group, Inc. (PNTG) - Modelo de negócios: proposições de valor

Serviços abrangentes e compassivos de atendimento sênior

A partir do quarto trimestre 2023, o Pennant Group, Inc. fornece serviços de atendimento sênior em 179 locais em 11 estados.

Categoria de serviço	Número de instalações	Receita anual
Comunidades de vida seniores	84	US $ 327,4 milhões
Serviços de Saúde em Casa	95	US $ 212,6 milhões

Soluções de saúde personalizadas para populações envelhecidas

A empresa atende aproximadamente 10.500 pacientes anualmente com planos de assistência individualizados.

• Idade média do paciente: 78 anos
• Planos de atendimento personalizado para gerenciamento de condições crônicas
• Programas de reabilitação personalizados

Reabilitação de alta qualidade e apoio médico

Os serviços de reabilitação geraram US $ 89,3 milhões em receita para 2023.

Tipo de reabilitação	Volume do paciente	Taxa de sucesso
Fisioterapia	4.200 pacientes	87%
Terapia ocupacional	2.800 pacientes	82%

Atendimento e monitoramento do paciente habilitado para tecnologia

Os investimentos em tecnologia totalizaram US $ 6,2 milhões em 2023 para soluções de saúde digital.

• Sistemas de monitoramento de pacientes remotos
• Integração eletrônica de registro de saúde
• Plataformas de consulta de telessaúde

Alternativas de saúde econômicas para idosos

A economia média de custos de 22% em comparação com os cuidados hospitalares tradicionais.

Tipo de cuidado	Custo tradicional	Custo pntg	Porcentagem de economia
Cuidados de saúde em casa	US $ 6.500/mês	US $ 4.950/mês	24%
Serviços de reabilitação	US $ 15.200/episódio	$ 11.850/episódio	22%

The Pennant Group, Inc. (PNTG) - Modelo de Negócios: Relacionamentos do Cliente

Gerenciamento de cuidados personalizados e apoio do paciente

A partir do quarto trimestre de 2023, o Grupo de Pennant gerenciou 87 comunidades seniores e 58 agências de saúde e hospício domiciliares em 11 estados. A empresa atende aproximadamente 7.500 pacientes diariamente com estratégias de atendimento personalizado.

Tipo de serviço de atendimento	Volume do paciente	Suporte médio diário
Comunidades de vida seniores	5.200 residentes	Cuidados personalizados 24 horas por dia, 7 dias por semana
Serviços de Saúde em Casa	2.300 pacientes	Suporte de atendimento domiciliar individualizado

Comunicação direta com pacientes e famílias

A empresa utiliza estratégias de comunicação multicanal com equipes de coordenação de cuidados dedicados.

• Conferências semanais de cuidados familiares
• Plataformas de comunicação digital
• Linhas telefônicas de gerenciamento de cuidados dedicados
• Acesso ao registro eletrônico de saúde para famílias

Continuidade de cuidados a longo prazo e construção de relacionamento

Taxa média de retenção de pacientes de 78% nos serviços de saúde e saúde doméstica sênior em 2023.

Métrica de relacionamento de assistência	Desempenho
Duração média do envolvimento do paciente	24-36 meses
Repita a utilização do serviço	62% dos pacientes

Engajamento digital através de plataformas de monitoramento de saúde

Implementou o monitoramento da saúde digital para 65% dos pacientes em saúde em 2023, utilizando tecnologias de rastreamento em saúde em tempo real.

• Monitoramento de sinal vital remoto
• Serviços de consulta de telessaúde
• Gerenciamento de medicamentos digitais

Atendimento ao cliente responsivo e defesa do paciente

As métricas de atendimento ao cliente para 2023 demonstraram 92% da taxa de satisfação do paciente nas linhas de serviço.

Métrica de qualidade de serviço	Desempenho
Pontuação de satisfação do paciente	92%
Tempo de resposta às consultas do paciente	Abaixo de 4 horas
Taxa de resolução de reclamação	97%

The Pennant Group, Inc. (PNTG) - Modelo de Negócios: Canais

Admissão direta do paciente através de referências de saúde

No terceiro trimestre de 2023, o Grupo Pennant relatou 88 locais de saúde e hospício em 11 estados. As referências diretas de pacientes representaram 67,3% do total de admissões de pacientes.

Fonte de referência	Percentagem
Hospitais	42.5%
Práticas médicas	24.8%
Outros prestadores de serviços de saúde	22.7%

Plataformas de serviço de saúde online

A empresa opera plataformas de admissão digital com uma taxa de eficiência de processamento de referência digital de 94,2%.

• Integração do registro eletrônico de saúde (EHR)
• Programação on -line de pacientes
• Serviços de consulta de telessaúde

Instalações de saúde física e clínicas

Em 31 de dezembro de 2023, o Grupo de Pennant administrou 88 locais de saúde em casa e hospício.

Tipo de instalação	Número de locais
Centros de Saúde em casa	62
Instalações de cuidados paliativos	26

Seguro e Medicare/Inscrição Medicaid

Em 2023, a empresa processou 73.892 reivindicações de seguro com uma taxa de sucesso de reembolso de 98,6%.

Tipo de seguro	Porcentagem de reivindicações
Medicare	61.4%
Medicaid	22.3%
Seguro privado	16.3%

Programas de divulgação e marketing comunitários

O Grupo Pennant investiu US $ 2,7 milhões em iniciativas de marketing e envolvimento da comunidade em 2023.

• Eventos de rede profissional de saúde
• Seminários de Saúde Comunitária
• Campanhas de marketing digital
• Patrocínios do grupo de apoio ao paciente

The Pennant Group, Inc. (PNTG) - Modelo de negócios: segmentos de clientes

Idosos e idosos que exigem assistência médica

A partir do quarto trimestre de 2023, o grupo de galhardete atende a aproximadamente 12.500 pacientes idosos em vários estados. A idade média dos pacientes é de 78,3 anos.

Faixa etária	População de pacientes	Gastos com cuidados anuais
65-74 anos	3.750 pacientes	$42,500,000
75-84 anos	5.600 pacientes	$73,200,000
85 anos ou mais	3.150 pacientes	$48,750,000

Pacientes que precisam de serviços de reabilitação

Em 2023, o Grupo Pennant forneceu serviços de reabilitação a 4.200 pacientes com uma duração média de reabilitação de 45 dias.

• Reabilitação ortopédica: 2.100 pacientes
• Reabilitação neurológica: 1.050 pacientes
• Reabilitação cardíaca: 750 pacientes
• Reabilitação pulmonar: 300 pacientes

Indivíduos com condições crônicas de saúde

A empresa gerencia cuidar de 6.300 pacientes com condições crônicas de saúde em 2023.

Condição crônica	Contagem de pacientes	Custo de gerenciamento anual
Diabetes	1.890 pacientes	$22,680,000
Doença cardíaca	1.575 pacientes	$31,500,000
Distúrbios respiratórios	1.260 pacientes	$18,900,000
Outras condições crônicas	1.575 pacientes	$23,625,000

Famílias que buscam soluções de cuidados de longo prazo

Em 2023, o Grupo Pennant apoiou 3.750 famílias com necessidades de cuidados de longo prazo.

• Instalações de vida assistida: 2.250 residentes
• Instalações de enfermagem qualificadas: 1.050 residentes
• Serviços de saúde em casa: 450 famílias

Medicare e populações elegíveis do Medicaid

A partir de 2023, o Grupo de Pennant atende 9.450 pacientes elegíveis do Medicare e Medicaid.

Tipo de pagador	Contagem de pacientes	Reembolso anual
Medicare	6.300 pacientes	$189,000,000
Medicaid	3.150 pacientes	$94,500,000

The Pennant Group, Inc. (PNTG) - Modelo de negócios: estrutura de custos

Salários profissionais de saúde e treinamento

De acordo com o relatório anual de 2022 da empresa, os custos totais de mão -de -obra foram de US $ 440,9 milhões. Avaria das despesas com trabalho:

Categoria	Custo anual
Salários e salários	US $ 395,6 milhões
Treinamento profissional	US $ 22,3 milhões
Benefícios dos funcionários	US $ 23,0 milhões

Equipamentos médicos e investimentos em tecnologia

Investimentos de tecnologia e equipamentos para 2022:

• Despesas totais de capital: US $ 18,2 milhões
• Atualizações de tecnologia médica: US $ 12,5 milhões
• Software e infraestrutura digital: US $ 5,7 milhões

Manutenção de instalações e despesas operacionais

Redução de custos operacionais para o ano fiscal de 2022:

Categoria de despesa	Custo anual
Aluguel de instalações e arrendamento	US $ 37,6 milhões
Utilitários	US $ 8,3 milhões
Manutenção e reparos	US $ 14,2 milhões

Seguros e custos relacionados à conformidade

As despesas de conformidade e seguro para 2022:

• Seguro de responsabilidade profissional: US $ 6,8 milhões
• Custos de conformidade regulatória: US $ 4,5 milhões
• Taxas legais e de consultoria: US $ 3,2 milhões

Despesas de marketing e aquisição de pacientes

Despesas de marketing para o ano fiscal de 2022:

Canal de marketing	Gasto anual
Marketing digital	US $ 2,7 milhões
Publicidade tradicional	US $ 1,5 milhão
Programas de referência	US $ 1,1 milhão

The Pennant Group, Inc. (PNTG) - Modelo de negócios: fluxos de receita

Reembolsos do Medicare e Medicaid

Para o ano fiscal de 2023, o Grupo de Pennant reportou US $ 362,1 milhões em receita de serviço líquido da Medicare e Medicaid Reembursos.

Categoria de reembolso	Receita total (2023)	Porcentagem da receita total
Reembolsos do Medicare	US $ 256,4 milhões	70.8%
Reembolsos do Medicaid	US $ 105,7 milhões	29.2%

Pagamentos de seguro privado

Os pagamentos de seguros privados geraram US $ 87,3 milhões em receita para o Grupo Pennant em 2023.

• Reembolsos de seguro comercial: US $ 62,5 milhões
• Planos de vantagem do Medicare: US $ 24,8 milhões

Taxas de serviço direto do paciente

As taxas diretas de serviço do paciente representaram US $ 24,6 milhões em receita para a empresa em 2023.

Receita de instalações de cuidados de longo prazo

As instalações de cuidados de longo prazo geraram US $ 278,9 milhões em receita total para o ano fiscal de 2023.

Tipo de instalação	Número de instalações	Receita total
Instalações de enfermagem qualificadas	79	US $ 214,3 milhões
Instalações de vida assistida	56	US $ 64,6 milhões

Cobranças de serviço de saúde em casa

Os serviços de saúde em casa geraram US $ 112,7 milhões em receita para o Grupo de Pennant em 2023.

• Visitas de saúde em casa: 387.500
• Receita média por visita: $ 291

The Pennant Group, Inc. (PNTG) - Canvas Business Model: Value Propositions

The Pennant Group, Inc. (PNTG) delivers value through a coordinated approach across distinct but related healthcare services.

Integrated continuum of care: home health, hospice, and senior living

The Pennant Group, Inc. (PNTG) operates a platform that spans home health, hospice, and senior living services.

As of the end of the first quarter of 2025, the company's operational footprint included 137 home health, hospice, and home care agencies, alongside 60 senior living communities operating across 12 states.

The third quarter of 2025 demonstrated record operational performance across these segments, achieving all-time highs in senior living occupancy at 80.9%, hospice average daily census (ADC) of 4,044, and home health admissions reaching 20,426.

This integrated model supports the continuum of care delivery.

Metric	Q3 2025 Value	Year-over-Year Change
Total Revenue	$229 million	+26.8% YoY
Home Health & Hospice (HH&H) Revenue	$173.6 million	+27.9% YoY
Senior Living Revenue	$55.5 million	+23.2% YoY

Localized, high-quality, patient-centric care delivery model

The core of the model is empowering local clinical leaders to make key decisions based on community needs.

This local autonomy is intended to drive clinical outperformance and support strong patient outcomes.

• CMS reported hospice quality composite score improved to 97% in Q3 2025, above the national average of 92%.
• Acute care hospitalization rate was 13.3% in Q1 2025, which is below the national average of 14.1%.
• 73.5% of home health agencies held a Star rating of 4 and above as of Q1 2025.

Clinical excellence driving strong patient outcomes and referrals

Clinical performance directly fuels financial results, with one acquired entity projected to show an 11% revenue increase and 34% EBITDA increase over the prior year through its projected 2025 results.

For the second quarter of 2025, total home health admissions were 17,832, a 26.1% increase over the prior year quarter.

In the third quarter of 2025, total home health admissions were 20,426, representing a 36.2% increase year-over-year.

Same-store home health admissions grew 7% in Q3 2025 over the prior year quarter.

Diversified service offerings mitigating regulatory risk in one segment

The mix of home health, hospice, and senior living provides diversification against segment-specific headwinds, such as regulatory changes in home health.

The company raised its full-year 2025 revenue guidance to a midpoint of $930 million, up from a previous outlook of $870.2 million.

The full-year 2025 Adjusted EBITDA guidance midpoint was also raised to $72.35 million.

In Q3 2025, Senior Living segment Adjusted EBITDA from operations was $5.6 million, with the margin reaching 10.3%, an increase of 50 basis points year-over-year.

The company closed its largest deal in history in Q3 2025, involving 54 sites across Tennessee, Georgia, and Alabama, at an attractive T12M EBITDA purchase multiple within 4-7x.

Finance: draft 13-week cash view by Friday.

The Pennant Group, Inc. (PNTG) - Canvas Business Model: Customer Relationships

You're looking at how The Pennant Group, Inc. (PNTG) builds and keeps its patient and resident base. It's all about local presence and deep relationships, which is key in healthcare where trust matters more than almost anything else. This approach is reflected in their operational scale, with over 120 home health and hospice agencies and more than 50 senior living communities across multiple states as of late 2025.

The core of the high-touch model is empowering local leaders. This decentralized structure helps ensure decisions meet the specific needs of patients, families, and local referral sources, which is a stated differentiator for The Pennant Group, Inc. Clinical quality metrics support this focus; for instance, in Q1 2025, 73.5% of their home health agencies maintained a 4 Star rating or above. Also, their acute care hospitalization rate was reported at 13.3% in Q1 2025, which is better than the national average of 14.1%.

Direct relationships with patients and families are most prominent in the private pay segment, especially within Senior Living Services. For the year ended December 31, 2024, approximately 69.4% of their senior living revenue came from private pay sources. This indicates a strong reliance on direct consumer relationships for that segment. For the Home Health and Hospice segment, Medicare was the primary payor in 2024 at about 64.7% of segment revenue.

Contractual relationships with managed care organizations and government programs form the backbone of the overall revenue mix. For the third quarter ended September 30, 2025, Medicare accounted for 47.5% of total revenue, and Medicaid was 13.7% of total revenue. This reliance on government and contractual payors is significant, even as they manage regulatory shifts. The CEO noted that less than 20% of revenue arises from Medicare home health fee-for-service reimbursement, suggesting a strategic push toward other, potentially more stable, reimbursement models. You can see the detailed payor mix snapshot from Q1 2025 below, which gives a clearer picture of the four relationship types:

Payor Source / Relationship Type	Revenue Percentage (Q1 2025)	Notes
Medicare (Contractual)	48.2%	Largest single payor source in Q1 2025.
Private and Other (Direct Patient/Family)	24.2%	Includes revenue from all payors in home care operations.
Managed Care (Contractual)	14.6%	Represents formal contracts with managed care organizations.
Medicaid (Contractual)	13.0%	State-specific programs revenue share in Q1 2025.

The focus on clinical excellence drives patient acquisition and retention. For instance, total home health admissions grew 38.5% year-over-year in Q1 2025, with Medicare home health admissions specifically up 30.8%. This volume growth suggests their localized, quality-focused relationships are translating into referrals. The company is definitely focused on scaling this model, raising full-year 2025 revenue guidance to a range of $911.4 million to $948.6 million after Q3 results.

The Senior Living segment maintains a high private pay concentration, which means building strong, personal relationships with residents and their responsible family members is paramount for maintaining occupancy. The company reported occupancy was 79.2% in Q1 2025, with average monthly revenue per occupied unit at $5,093. Keeping those units full depends on that local, high-touch service delivery.

Finance: review the Q4 2025 covenant compliance projections based on the raised full-year guidance by December 20th.

The Pennant Group, Inc. (PNTG) - Canvas Business Model: Channels

The Pennant Group, Inc. (PNTG) uses a multi-faceted channel strategy to deliver its home health, hospice, and senior living services, heavily relying on its physical footprint and relationships within the healthcare ecosystem.

Network of affiliated home health, hospice, and senior living locations

The core channel is the physical network of operating subsidiaries, which allows for localized service delivery and relationship building. As of the end of the first quarter of 2025, The Pennant Group, Inc. (PNTG) operated:

• 137 home health and hospice agencies.
• 60 senior living communities.
• These operations spanned across 12 states.

This physical presence is augmented by growth through acquisition, such as the Q3 2025 closing of the largest deal in company history, involving 54 sites across Tennessee, Georgia, and Alabama.

The operational scale is reflected in the latest reported revenue figures. Trailing twelve month revenue as of September 30, 2025, was $847M USD. For the third quarter of 2025, total GAAP revenue reached $229.0M.

The key performance indicators for patient volume, which directly relate to service delivery channels, showed strength in the third quarter of 2025:

Metric	Q3 2025 Number	Year-over-Year Change
Home Health Admissions (Total)	20,426	+36.2%
Hospice Average Daily Census (ADC)	4,044	+17.4%
Senior Living Occupancy	80.9%	N/A (All-time high)

The focus on quality within the home health channel is evident, with 73.5% of agencies holding a Star rating of 4 and above. Also, the acute care hospitalization rate stood at 13.3%, which is below the national average of 14.1%.

Referrals from physicians, hospitals, and post-acute care facilities

The primary driver for patient volume in the home health and hospice segments is the professional referral network. This channel is critical for filling capacity across the affiliated agencies.

• Total home health admissions in Q3 2025 were 20,426.
• Medicare home health admissions for Q3 2025 represented 30.8% of total admissions growth.
• Same-Store Home Health Admissions grew by 15.5% in Q3 2025.

The company emphasizes maintaining strong relationships with these referral sources, noting optimism about retaining teams despite transitions, which helps secure consistent patient flow.

Digital presence and local community outreach programs

While the search results emphasize physical and referral channels, The Pennant Group, Inc. (PNTG) maintains a digital presence and engages in local outreach to support brand awareness and community integration for its independent subsidiaries.

The company's strategy involves ensuring that acquired operations understand 'what life will be like at Pennant' to build on legacy and retain staff, which supports the local service delivery channel.

Service center support for acquired operations, like in Connecticut

A centralized service center model supports the decentralized operating subsidiaries, providing back-office and administrative functions that allow local leaders to focus on clinical care and referral development. This structure is a key channel for scaling operations efficiently.

Following an acquisition in 2024, The Pennant Group, Inc. (PNTG) launched a dedicated service center based in Connecticut to support the operations of the acquired HHCAH entity. This centralized support is crucial for integrating new acquisitions, as seen with the Signature Healthcare at Home assets integration being ahead of schedule.

The service center model helps drive margin improvement; for instance, the Senior Living segment achieved an Adjusted EBITDA from operations margin of 10.3% in Q3 2025, a 50 basis point increase year-over-year.

Finance: draft 13-week cash view by Friday.

The Pennant Group, Inc. (PNTG) - Canvas Business Model: Customer Segments

You're looking at the core groups The Pennant Group, Inc. (PNTG) serves, which are primarily driven by demographic shifts toward an aging population needing various levels of care. These segments are the lifeblood of the company's revenue generation across its Home Health and Hospice Services and Senior Living Services divisions.

The Pennant Group, Inc. operates across 13 states, serving patients of all ages, but the focus is clearly on the continuum of post-acute and long-term care needs. The company's structure, spun off from The Ensign Group in 2019, emphasizes a decentralized model where independent operating subsidiaries manage local care delivery.

Growing senior population requiring post-acute and long-term care

This segment represents the broad market need that The Pennant Group, Inc. addresses. While the company doesn't report the total US senior population, its financial performance directly reflects its penetration into this growing demographic.

• The Pennant Group, Inc. operates across 13 states, including Arizona, California, Colorado, Idaho, Montana, Nevada, Oklahoma, Oregon, Texas, Utah, Washington, Wisconsin, and Wyoming, to capture this demand.
• The company's overall Total Revenue for the third quarter of 2025 reached $229.0 million.

Patients needing skilled home health and hospice services

This is the largest revenue-contributing segment for The Pennant Group, Inc., serving patients requiring skilled care in their homes or end-of-life hospice care. You can see the volume growth clearly in the quarterly admissions and census figures.

• Home Health and Hospice Services segment revenue for the third quarter of 2025 was $173.6 million, representing about 75.8% of total revenue for that quarter.
• Total home health admissions hit 20,426 in the third quarter of 2025, an increase of 36.2% over the prior year quarter.
• Medicare home health admissions, a key indicator of government payer volume, were 8,221 in the third quarter of 2025, up 35.4% year-over-year.
• Hospice average daily census (ADC) reached an all-time high of 4,044 patients in the third quarter of 2025.

Residents seeking assisted living, independent living, and memory care

The Senior Living Services segment caters to residents needing various levels of support, including assisted living and memory care. The focus here is on occupancy levels and the revenue generated per resident.

• The company achieved an all-time high in senior living occupancy during the third quarter of 2025.
• For the second quarter of 2025, the average occupancy rate was 78.8%.
• In the first quarter of 2025, the average monthly revenue per occupied room was $5,193, which was an increase of 11.3% over the prior year quarter.
• Senior Living Services segment revenue for the second quarter of 2025 was $53.5 million.

Here's a quick look at how the two main service segments performed in the latest reported quarters. Honestly, the growth in the Home Health and Hospice segment is outpacing the Senior Living segment on a percentage basis, but both are showing positive momentum.

Metric	Home Health and Hospice Services	Senior Living Services
Revenue (Q3 2025)	$173.6 million	Implied: $55.4 million (Calculated from Total $229.0M - HHH $173.6M)
Revenue (Q2 2025)	$166.0 million	$53.5 million
Key Volume Indicator (Q3 2025)	Total Admissions: 20,426	Occupancy: All-time high
Key Volume Indicator (Q1 2025)	Hospice ADC: 3,794	Avg. Monthly Revenue Per Occupied Room: $5,193

Managed care organizations and government agencies (indirect customers)

These entities act as significant payers for the services The Pennant Group, Inc. provides, particularly within the home health and hospice space. The volume of Medicare admissions is a direct proxy for the level of engagement with government-sponsored programs.

• Medicare home health admissions accounted for 8,221 of the total 20,426 home health admissions in the third quarter of 2025.
• The company's focus on revenue quality in senior living suggests an awareness of the reimbursement backdrop, though only about 13% of assisted living properties receive federal assistance from Medicaid, as noted in prior periods.

Finance: draft Q4 2025 segment revenue projections by next Tuesday.

The Pennant Group, Inc. (PNTG) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive The Pennant Group, Inc.'s operations as they integrate major growth. The cost structure is heavily weighted toward personnel, which is typical for a provider of this nature, but significant capital deployment for M&A is also a major factor.

High variable costs related to clinical staff wages and benefits are embedded primarily within the Cost of Services. For the Home Health and Hospice Services segment in the second quarter of 2025, the reported Cost of Services was $137,565 thousand on segment revenue of $165,248 thousand. Cost of Services itself is defined as primarily consisting of employee wages and related benefits, supplies, and purchased services. The company actively seeks to manage these labor costs by improving staff retention and reducing reliance on temporary agency services. The company generated $229.0 million in total revenue for the third quarter of 2025.

The commitment to growth via acquisition is a major cost component. The strategic acquisition of home health, hospice, and personal care operations from UnitedHealth Group Incorporated, which closed on October 1, 2025, carried a purchase price of $146.5 million. This deal added 54 locations, primarily in Tennessee. This capital expenditure follows prior growth, as the company took on $52.5 million in new long-term debt in the first quarter of 2025 alone to fund acquisitions. The company also expanded its credit capacity by adding a $100 million term loan to its credit facility during the third quarter of 2025 to support integration and selective M&A.

The decentralized structure necessitates specific Operating expenses for a decentralized structure and shared service center. General and administrative expense, which covers wages and benefits for Service Center personnel providing operational support, was $13,023 thousand for the three months ended September 30, 2024, and totaled $36,337 thousand for the nine months then ended. Management flagged near-term G&A elevation as a margin headwind following the close of the large October 2025 transaction. Acquisition-related costs, which are non-capitalizable, were $2,166 thousand in the first quarter of 2025.

Financing growth has increased the burden of Interest expense on long-term debt. As of September 30, 2024, The Pennant Group, Inc.'s Long-term debt, net stood at $108,875 thousand. The annual interest expenses were noted as $2.04 million over the last 12 months, though the full impact of the Q3 2025 $100 million term loan add-on is incorporated into the raised full-year 2025 guidance for higher interest expense.

Regulatory compliance and reimbursement-related costs present an ongoing risk that impacts cost management. The company faces the possibility of a net 6.4% payment reduction from the proposed 2026 CMS home health rule, which directly pressures margins for contracts indexed to Medicare rates. The Home Health and Hospice segment generated approximately 64.7% of its revenue from Medicare for the year ended December 31, 2024, making it sensitive to these policy shifts.

Here are some key expense and operational metrics for context:

Metric	Value (USD Millions)	Period/Date
FY 2025 Revenue Guidance (Midpoint)	$930.0	FY 2025
Q3 2025 Total Revenue	$229.0	Q3 2025
Acquisition Purchase Price (UHG/Amedisys)	$146.5	October 2025
Long-term Debt, Net	$108.9	September 30, 2024
New Term Loan Add-on	$100.0	Q3 2025
Annual Interest Expense (Approximate)	$2.04	Last 12 Months (Pre-New Debt Impact)
Q1 2025 Acquisition Related Costs	$2.166	Q1 2025
Potential CMS Home Health Payment Reduction	6.4%	Proposed 2026 Rule

You should track the Cost of Services as a percentage of Home Health & Hospice revenue, which was approximately 83.2% in Q2 2025 (137.565 / 165.248). The company's overall Operating Margin was 4.5% in Q3 2025, down from 6% in the same quarter last year, showing cost pressures relative to revenue growth.

• Home Health and Hospice Segment Revenue (Q3 2025): $173.6 million.
• Senior Living Services Segment Revenue (Q3 2025): $55.5 million.
• Total FY 2024 Revenue: $695 million.
• Total FY 2025 Revenue Guidance Raised to: $911.4M-$948.6M.

Finance: draft 13-week cash view by Friday.

The Pennant Group, Inc. (PNTG) - Canvas Business Model: Revenue Streams

You're looking at how The Pennant Group, Inc. (PNTG) actually brings in the money, which is key to understanding its valuation. The revenue streams are built around delivering healthcare services across different settings, primarily in-home care and senior living communities.

For the full year 2025, The Pennant Group, Inc. is guiding total revenue to be between $852.8 million and $887.6 million. That's a solid projection, especially when you look at the trailing twelve-month revenue as of September 30, 2025, which stood at $847 million.

The core of the business is definitely the Home Health and Hospice Services segment, which consistently represents the majority of sales. To give you a concrete look at the scale, here's how the revenue broke down in the second quarter of 2025:

Revenue Segment	Q2 2025 Revenue (in millions)	Year-over-Year Growth
Home Health and Hospice Services	$166.0 million	32.5%
Senior Living Services	$53.5 million	23.1%

The Senior Living Services stream comes from charging for room, board, and the level of care provided in their assisted living, independent living, and memory care communities. You can see the pricing power improving here; for the second quarter of 2025, the average monthly revenue per occupied room hit $5,188, marking an 8.3% increase over the prior year quarter.

When we look at where the money actually comes from-the payor mix-it shows The Pennant Group, Inc. is diversified, which helps mitigate risk from any single government payer change. As of the second quarter of 2025, the mix looked like this:

• Medicare payments accounted for 47.3% of total revenue.
• Medicaid payments made up 14.0% of total revenue.
• Private payors accounted for 24.8% of total revenue.
• Managed Care and other sources fill the remainder.

Also, the Home Care and Other Services revenue stream is defintely growing fast, which is a positive sign for diversification away from traditional episodic care. For the first quarter of 2025, this category brought in $15,166 thousand (or $15.166 million), which was a significant jump from the $4,671 thousand reported in the same period last year.

Finance: draft 13-week cash view by Friday.