O Toronto-Dominion Bank (TD): Modelo de Negócios Canvas [Jan-2025 Atualizado]

Mergulhe no plano estratégico de uma das potências financeiras mais influentes do Canadá, o Toronto Dominion Bank (TD). Esta tela abrangente de modelo de negócios revela como o TD navega magistralmente no cenário bancário complexo, misturando soluções digitais inovadoras com serviços financeiros tradicionais. De parcerias estratégicas a diversos fluxos de receita, o modelo da TD demonstra uma abordagem sofisticada para atender às necessidades dos clientes, mantendo a vantagem competitiva em um ecossistema financeiro cada vez mais dinâmico.

O Toronto -Dominion Bank (TD) - Modelo de Negócios: Principais Parcerias

Alianças estratégicas com provedores de seguros

O TD Bank mantém uma parceria estratégica com a Manulife Financial Corporation, oferecendo produtos integrados e produtos bancários. A partir do quarto trimestre de 2023, essa parceria gera aproximadamente US $ 450 milhões em receita anual de vendas cruzadas.

Parceiro	Tipo de parceria	Impacto anual da receita
Manulife Financial	Distribuição de produtos de seguro	US $ 450 milhões

Colaboração com empresas de tecnologia

O TD Bank colabora com vários parceiros de tecnologia para aprimorar as soluções bancárias digitais:

• Microsoft Azure para infraestrutura em nuvem
• Salesforce para gerenciamento de relacionamento com clientes
• MasterCard para integração de tecnologia de pagamento

Parceiro de tecnologia	Área de foco	Investimento (2023)
Microsoft	Infraestrutura em nuvem	US $ 85 milhões
Salesforce	Soluções CRM	US $ 42 milhões

Parcerias de rede de varejo

O TD Bank expandiu os pontos de serviço por meio de colaborações estratégicas de rede de varejo, incluindo 3.200 locais de varejo no Canadá e nos Estados Unidos.

Colaborações da Instituição Financeira Internacional

O TD Bank estabeleceu joint ventures com instituições financeiras internacionais, incluindo:

• Parceria da China do Grupo de Banco TD
• Aliança estratégica com o HSBC para serviços bancários transfronteiriços

Parceiro internacional	Escopo da parceria	Volume anual de transações
HSBC	Bancos transfronteiriços	US $ 2,3 bilhões

O Toronto -Dominion Bank (TD) - Modelo de Negócios: Atividades -chave

Serviços bancários comerciais e de varejo

O TD Bank opera 1.095 agências em todo o Canadá e nos Estados Unidos a partir de 2023. O banco atende a aproximadamente 27 milhões de clientes em todo o mundo. A receita bancária de varejo atingiu o CAD 18,3 bilhões no ano fiscal de 2023.

Categoria de serviço bancário	Volume total de transações (2023)	Receita gerada
Bancos pessoais	12,4 milhões de clientes ativos	CAD 10,2 bilhões
Bancos comerciais	215.000 clientes comerciais	CAD 8,1 bilhões

Desenvolvimento da plataforma bancária digital

O TD Bank investiu CAD 2,1 bilhões em transformação digital em 2023. A plataforma bancária móvel suporta 7,3 milhões de usuários digitais ativos.

• Volume da transação digital: 3,2 bilhões de transações anuais
• Downloads de aplicativos móveis: 4,6 milhões
• Penetração bancária online: 68% da base total de clientes

Gerenciamento de riscos e consultoria financeira

A Divisão de Gerenciamento de Riscos gerencia CAD 1,2 trilhão em ativos. Orçamento de conformidade e mitigação de riscos: CAD 780 milhões em 2023.

Categoria de gerenciamento de riscos	Total de ativos sob gestão	Orçamento de mitigação de risco
Risco de crédito	CAD 620 bilhões	CAD 340 milhões
Risco de mercado	CAD 380 bilhões	CAD 220 milhões

Investimento e gestão de patrimônio

O TD Wealth gerencia o CAD 413 bilhões em ativos de clientes a partir de 2023. Os serviços de gerenciamento de investimentos geraram CAD 3,6 bilhões em receita.

• Total de clientes de gerenciamento de patrimônio: 1,2 milhão
• Valor médio do portfólio de clientes: CAD 345.000
• Contas de investimento registradas: 890.000

Atendimento ao cliente e suporte

As operações de atendimento ao cliente empregam 5.600 funcionários de suporte dedicados. Orçamento anual de suporte ao cliente: CAD 420 milhões.

Canal de suporte	Volume de contato anual	Tempo médio de resposta
Suporte telefônico	12,4 milhões de ligações	3,2 minutos
Suporte digital	8,7 milhões de interações	2,1 minutos

O Toronto -Dominion Bank (TD) - Modelo de Negócios: Recursos Principais

Extensa rede de filiais

O TD Bank opera 1.074 agências em todo o Canadá a partir de 2023. O banco mantém uma presença física abrangente com:

Região	Número de ramificações
Ontário	626
Quebec	248
Outras províncias	200

Tecnologia bancária digital

A infraestrutura digital do TD Bank inclui:

• Plataforma bancária móvel com 7,8 milhões de usuários digitais ativos
• Sistema bancário online que suporta 10,4 milhões de contas de clientes
• Tecnologias de atendimento ao cliente movidas pela IA

Capital financeiro

Recursos Financeiros a partir do quarto trimestre 2023:

Métrica financeira	Quantia
Total de ativos	US $ 1,85 trilhão
Proporção de nível de patrimônio comum 1	14.7%
Capital total	US $ 93,2 bilhões

Recursos Humanos

Composição da força de trabalho:

• Total de funcionários: 89.500
• Funcionários com certificações financeiras avançadas: 62%
• Posse média dos funcionários: 8,3 anos

Recursos de análise de dados

Detalhes de investimento em tecnologia:

Investimento de análise	Quantia
Orçamento de tecnologia anual	US $ 4,2 bilhões
Cientistas de dados empregados	1,200
Modelos de aprendizado de máquina	340+

O Toronto -Dominion Bank (TD) - Modelo de Negócios: Proposições de Valor

Soluções financeiras abrangentes para diversas necessidades de clientes

A TD oferece uma ampla gama de produtos financeiros com ativos totais de CAD 1,925 trilhão a partir do quarto trimestre 2023. O banco atende a aproximadamente 27 milhões de clientes em segmentos bancários pessoais e comerciais.

Categoria de produto	Valor total do portfólio	Segmento de clientes
Bancos pessoais	CAD 643 bilhões	Clientes de varejo
Bancos comerciais	CAD 412 bilhões	Pequenas/médias empresas
Gestão de patrimônio	CAD 387 bilhões	Indivíduos de alto patrimônio líquido

Experiências bancárias digitais e físicas convenientes

A TD mantém 1.074 filiais e 3.429 caixas eletrônicos em todo o Canadá. As plataformas bancárias digitais incluem:

• TD Mobile App: 5,3 milhões de usuários ativos
• Banco online: 8,2 milhões de usuários registrados
• Volume de transação digital: 2,1 bilhões de transações anuais

Taxas de juros competitivas e produtos financeiros

As taxas de juros atuais da TD para os principais produtos financeiros:

Produto	Taxa de juro	Investimento mínimo
Conta poupança	3.25%	CAD 1.000
Taxas de hipoteca	5.14% - 6.39%	Termos variáveis
Gics de investimento	4.75% - 5.50%	CAD 5.000

Conselhos financeiros personalizados e apoio

A TD oferece serviços de consultoria personalizados com:

• 1.200 consultores financeiros em todo o país
• Portfólio de clientes médios: CAD 425.000
• Gerentes de relacionamento dedicados para clientes de alto patrimônio líquido

Forte reputação de confiança e confiabilidade do cliente

Indicadores de desempenho financeiro da TD:

Métrica	2023 valor
Resultado líquido	CAD 16,4 bilhões
Retorno sobre o patrimônio comum	14.8%
Classificação de satisfação do cliente	86%

O Toronto -Dominion Bank (TD) - Modelo de Negócios: Relacionamentos do Cliente

Interações bancárias digitais e pessoais personalizadas

O TD Bank atende 27,3 milhões de clientes em canais digitais e físicos. Em 2023, o banco registrou 15,4 milhões de usuários de bancos digitais ativos, com 9,2 milhões de usuários de aplicativos bancários móveis.

Canal	Contagem de usuários	Porcentagem do total de clientes
Usuários bancários digitais	15,4 milhões	56.4%
Usuários de aplicativos bancários móveis	9,2 milhões	33.7%
Interações de ramificação pessoal	1.100 agências	10.9%

Suporte ao cliente 24/7 por meio de vários canais

O TD fornece suporte ao cliente em várias plataformas com 92% de classificação de satisfação do cliente.

• Suporte telefônico: disponível 24/7 com tempo médio de espera de 3,2 minutos
• Chat online: tempo de resposta abaixo de 45 segundos
• Suporte por e -mail: resposta média dentro de 6 horas
• Suporte de mídia social: resposta dentro de 2 horas

Programas de fidelidade e recompensas para clientes

O programa de recompensas TD inclui 1,6 milhão de participantes ativos com US $ 475 milhões em resgates de recompensa em 2023.

Categoria de recompensa	Valor total	Taxa de resgate
Recompensas de viagem	US $ 268 milhões	56.4%
Dinheiro de volta	US $ 142 milhões	29.9%
Descontos de produto	US $ 65 milhões	13.7%

Orientação financeira proativa e consulta

A TD investiu US $ 87 milhões em serviços de consultoria financeira em 2023, apoiando 425.000 clientes com planejamento financeiro personalizado.

Soluções financeiras personalizadas para diferentes segmentos de clientes

O TD oferece soluções bancárias especializadas em cinco segmentos de clientes primários:

• Banco pessoal: 18,7 milhões de clientes
• Bancos de pequenas empresas: 2,6 milhões de clientes
• Banco comercial: 325.000 clientes comerciais
• Gerenciamento de patrimônio: 1,2 milhão de clientes de alto patrimônio líquido
• Estudante e juventude bancário: 1,5 milhão de contas

O Toronto -Dominion Bank (TD) - Modelo de Negócios: Canais

Agências bancárias físicas

O TD Bank opera 1.100 agências em todo o Canadá e nos Estados Unidos a partir de 2024. O banco mantém 869 agências no Canadá e 231 agências nos Estados Unidos.

Região	Número de ramificações
Canadá	869
Estados Unidos	231
Filiais totais	1,100

Plataformas bancárias online

A plataforma bancária digital da TD serve 10,5 milhões de clientes bancários digitais ativos em todo o Canadá e nos Estados Unidos.

• Plataforma da Web acessada através do TD.com
• Compatibilidade com vários dispositivos
• Recursos de transação online seguros

Aplicativos bancários móveis

O aplicativo bancário móvel da TD foi baixado 4,3 milhões de vezes Em 2023, com uma classificação de satisfação do usuário de 92%.

Métricas de aplicativos móveis	Estatística
Downloads totais	4,3 milhões
Satisfação do usuário	92%
Plataformas disponíveis	iOS e Android

Redes de caixas eletrônicos

TD opera 2.800 caixas eletrônicos em todo o Canadá e nos Estados Unidos.

Região	Número de caixas eletrônicos
Canadá	1,900
Estados Unidos	900
ATMs totais	2,800

Serviços bancários telefônicos

O serviço bancário telefônico da TD lida aproximadamente 3,2 milhões de interações com os clientes mensalmente.

• Suporte ao cliente 24 horas por dia, 7 dias por semana
• Opções de serviço multilíngue
• Suporte automatizado e de agente ao vivo

O Toronto -Dominion Bank (TD) - Modelo de Negócios: Segmentos de Clientes

Clientes bancários de varejo individuais

A TD atende a aproximadamente 26 milhões de clientes bancários de varejo em todo o Canadá e nos Estados Unidos.

Demografia demográfica do cliente	Número de clientes	Penetração de mercado
Bancos pessoais	17,5 milhões	33% do mercado canadense
Titulares de cartão de crédito	4,2 milhões	22% do mercado de cartão de crédito canadense

Pequenas e médias empresas

A TD suporta aproximadamente 500.000 clientes corporativos pequenos e médios (PME).

• Tamanho médio de empréstimo bancário de negócios: US $ 275.000
• Portfólio total de empréstimos para PME: US $ 42,3 bilhões
• Participação de mercado do Business Banking no Canadá: 27%

Grandes clientes corporativos

A TD atende a mais de 3.500 grandes clientes corporativos em vários setores.

Segmento corporativo	Empréstimos corporativos totais	Tamanho médio do cliente
Banco corporativo	US $ 189,6 bilhões	US $ 54,2 milhões por cliente

Clientes de gerenciamento de patrimônio

TD gerencia US $ 404 bilhões em ativos de gerenciamento de patrimônio.

• Total de clientes de gerenciamento de patrimônio: 1,2 milhão
• Ativos médios de cliente em gerenciamento: US $ 337.000
• Parte de mercado de gestão de patrimônio: 19,5%

Clientes bancários internacionais

A TD opera em vários mercados internacionais com presença significativa nos Estados Unidos.

Segmento geográfico	Número de clientes	Total de ativos
Operações dos Estados Unidos	8,5 milhões de clientes	US $ 517 bilhões
Clientes corporativos internacionais	2.100 clientes	US $ 76,3 bilhões

O Toronto -Dominion Bank (TD) - Modelo de Negócios: Estrutura de Custo

Salários e benefícios dos funcionários

Em 2023, a despesa total de compensação e benefícios do TD Bank foi de US $ 9,64 bilhões. O banco empregava aproximadamente 89.000 funcionários equivalentes em tempo integral na América do Norte.

Categoria de custo	Quantidade (CAD)
Despesa de compensação total	US $ 9,64 bilhões
Salário médio dos funcionários	$98,230
Benefícios como % de salário	22.5%

Manutenção de infraestrutura de tecnologia

O TD Bank investiu US $ 1,87 bilhão em tecnologia e infraestrutura digital em 2023.

• Infraestrutura de computação em nuvem: US $ 412 milhões
• Sistemas de segurança cibernética: US $ 276 milhões
• Atualizações da plataforma bancária digital: US $ 538 milhões
• Manutenção de hardware e software de TI: US $ 644 milhões

Custos operacionais da rede de filiais

O TD Bank operava 1.074 agências em 2023, com despesas operacionais totais de rede de filiais de US $ 2,3 bilhões.

Categoria de custo operacional	Quantidade (CAD)
Aluguel e ocupação	US $ 892 milhões
Utilitários	US $ 276 milhões
Manutenção da filial	US $ 467 milhões
Equipamento de ramificação	US $ 665 milhões

Despesas de conformidade regulatória

O TD Bank gastou US $ 624 milhões em conformidade regulatória e gerenciamento de riscos em 2023.

• Custos de pessoal de conformidade: US $ 276 milhões
• Sistemas de relatórios regulatórios: US $ 189 milhões
• Serviços legais e de consultoria: US $ 159 milhões

Custos de marketing e aquisição de clientes

As despesas totais de marketing para o TD Bank em 2023 foram de US $ 517 milhões.

Categoria de despesa de marketing	Quantidade (CAD)
Marketing digital	US $ 213 milhões
Publicidade tradicional da mídia	US $ 187 milhões
Programas de aquisição de clientes	US $ 117 milhões

O Toronto -Dominion Bank (TD) - Modelo de Negócios: Fluxos de Receita

Receita de juros de empréstimos e hipotecas

Para o ano fiscal de 2023, o TD Bank registrou receita de juros líquidos de 24,3 bilhões. As hipotecas residenciais contribuíram com aproximadamente 9,8 bilhões de CAD para esse total.

Categoria de empréstimo	Receita (CAD bilhões)	Porcentagem de receita de juros
Hipotecas residenciais	9.8	40.3%
Empréstimos comerciais	7.5	30.9%
Empréstimos pessoais	4.2	17.3%
Outros tipos de empréstimos	2.8	11.5%

Taxas de serviço bancário

O TD Bank gerou CAD 4,6 bilhões em cobranças de serviço para o ano fiscal de 2023.

• Taxas de conta bancárias pessoais: CAD 1,8 bilhão
• Encargos do Serviço Bancário de Negócios: CAD 1,3 bilhão
• Taxas de transação: CAD 0,9 bilhão
• Outros serviços bancários: CAD 0,6 bilhão

Taxas de investimento e gerenciamento de patrimônio

O segmento de gerenciamento de patrimônio TD gerou CAD 3,2 bilhões em receitas baseadas em taxas para 2023.

Serviço de investimento	Receita (CAD milhões)
Gerenciamento de fundos mútuos	1,250
Serviços de consultoria	890
Planejamento de aposentadoria	670
Serviços de transferência de riqueza	390

Receitas de transação de cartão de crédito

O segmento de cartão de crédito do TD Bank gerou CAD 2,1 bilhões em receita de transação para 2023.

• Taxas de intercâmbio: CAD 1,4 bilhão
• Taxas anuais de cartão: CAD 0,4 bilhão
• Taxas de pagamento em atraso: CAD 0,3 bilhão

Comissões de produtos de seguro

O seguro TD gerou CAD 1,5 bilhão em receitas de comissão para 2023.

Produto de seguro	Receita da Comissão (CAD milhões)
Seguro automóvel	650
Seguro residencial	450
Seguro de vida	250
Seguro de viagem	150

The Toronto-Dominion Bank (TD) - Canvas Business Model: Value Propositions

You're building a financial institution that aims to be indispensable across North America, which means delivering on scale, convenience, and deep, personalized service. Here are the concrete numbers that define The Toronto-Dominion Bank (TD)'s value propositions as of late 2025.

The Unexpectedly Human Experience: A connected customer experience (CCX) across all channels

The focus here is on making every interaction feel personal and efficient, using technology to bridge the gap, not widen it. This is about delivering on the promise of humanity in banking.

• TD Bank deployed the TD AI Prism platform internally, which predicts consumer needs and boosts cross-selling by up to 30%.
• The bank implemented approximately 75 AI use cases in fiscal 2025, which generated $170 million in value.
• TD Bank was recognized by Celent as a 2025 Model Bank for Customer Centered Innovation for its TD Small Business Dashboard and Tap to Pay on iPhone solutions.
• Canadian Personal Banking achieved record year-to-date digital sales in personal chequing, savings, and cards combined in Q3 2025.
• TD serves over 17 million active online and mobile customers across its global operations as of January 31, 2025.
• In Canada, TD has over 8 million active mobile users.

North American Scale and Convenience: Operating as America's Most Convenient Bank

This value proposition rests on sheer footprint and accessibility across the continent. You can find The Toronto-Dominion Bank almost anywhere you need them.

Metric	Value (as of early/mid-2025)
North American Ranking by Assets	Sixth largest bank in North America
Total Customers Served (North America)	Over 27.9 million
U.S. Retail Customers Served	Over 10 million (in stores from Maine to Florida)
Total Assets	$2.09 trillion (as of January 31, 2025)
Canadian Branches & Offices	2,197
Total ATMs	5,949
Brand Value (Brand Finance Banking 500 2025)	USD17.4 billion (for the Canadian entity)

Integrated Financial Solutions: Seamless cross-referrals between banking, wealth, and insurance

The goal is to ensure that when a client needs wealth advice or insurance, they are seamlessly connected within The Toronto-Dominion Bank ecosystem. This integration is showing up in the results.

• The Wealth Management and Insurance segments posted net income of $699 million in Q4 2025, an increase of $350 million year-over-year.
• TD Advice recorded strong asset growth in Financial Planning, showing clients leverage integrated wealth and insurance solutions.
• Cross-referrals between personal banking, wealth management, and insurance are noted as continuing to drive revenue.
• TD employs 1,200 wealth advisors in Canada and an additional 500 in the U.S.
• The Toronto-Dominion Bank serves approximately 6 million customers across the wealth and insurance businesses in Canada.

Specialized Wholesale Expertise: Full-service capital markets and advisory via TD Securities and TD Cowen

For institutional and corporate clients, The Toronto-Dominion Bank offers deep capital markets capabilities, evidenced by recent performance and industry recognition.

Metric/Award	TD Securities / TD Cowen Data (Q4 2025)
Wholesale Banking Revenue (Q4 Adjusted)	Record $2,200 million (up 24% year-over-year)
Wholesale Banking Net Income (Q4 Adjusted)	Record $529 million (up 77% year-over-year)
TD Cowen U.S. Corporate Access Ranking (Extel Survey 2025)	Advanced to No.6
TD Cowen Sector Ranking (Extel Survey 2025)	No.1 in the Healthcare sector
TD Securities Award (2025 Euromoney Awards)	Named Canada's Best FX Bank
TD Cowen Survey Sample Size (HCM 2025)	4,670 respondents evaluated

Digital Innovation: Tools like the TD Small Business Dashboard and Tap to Pay on iPhone

Digital tools are not just for efficiency; they are a core part of the value proposition, especially for business clients seeking streamlined operations.

• The TD Small Business Dashboard and Tap to Pay on iPhone capabilities earned The Toronto-Dominion Bank the Celent 2025 Model Bank Award for Customer Centered Innovation in Business Banking.
• The bank migrated petabytes of data to the cloud to unlock insights for more personalized customer experiences.
• TD's AI virtual assistant reportedly led to a 12% drop in call center volume (reported December 5, 2025).

Finance: review Q4 2025 Wholesale Banking revenue growth against Q4 2024 for the next strategic review deck by next Tuesday.

The Toronto-Dominion Bank (TD) - Canvas Business Model: Customer Relationships

You're looking at how The Toronto-Dominion Bank (TD) deepens ties with its massive client base as of late 2025. The core strategy revolves around delivering consistent experiences and targeted advice across all channels. This focus on relationship deepening was a key pillar highlighted at their 2025 Investor Day.

Connected Customer Experience (CCX): Providing choice, consistency, and continuity across touchpoints.

The Toronto-Dominion Bank serves over 28.1 million customers globally, with more than 18 million active online and mobile customers as of late 2025. The goal here is seamless movement between digital and human channels. In the Wealth Management business, which served almost 2.7 million clients in Q4 2025, this continuity is crucial for high-value interactions. The bank is also investing heavily in digital modernization, which supports this experience.

Dedicated Advisory Model: Deploying more wealth advisors and business bankers for high-touch service.

For clients needing more personalized attention, The Toronto-Dominion Bank maintains a significant human touchpoint network. You can see the scale in the numbers below. This deployment supports the strategy of delivering tailored advice, which is a clear differentiator from purely digital offerings. Honestly, having this many advisors ready to connect virtually, by phone, or in-person is a major resource.

Relationship Metric	2025 Data Point
Total TD Wealth Advisors (Canada)	2500+
Wealth Management Clients Served (Q4 2025)	Almost 2.7 million
Canadian Personal Bank to Wealth Referrals	Record closed referrals in fiscal 2025
SBA Lending Ranking (U.S. Footprint)	No.1 for the ninth consecutive year in 2025

AI-Driven Personalization: Using TDAI Prism to deliver accelerated, tailored client insights.

The internal development of the TD AI Prism platform is a clear move to make personalization scalable. This generative AI-driven platform is designed to proactively predict consumer needs. The impact is tangible: marketing teams use it to target communications, such as identifying consumers looking for a mortgage. The bank implemented 75 artificial intelligence (AI) use cases in 2025, which generated 170 million Canadian dollars in value. Furthermore, the deployment of TD AI Prism specifically boosted cross-selling by up to 30%. The bank expects these AI investments to generate 200 million Canadian dollars in incremental value in 2026.

It's not just about sales; AI is also improving risk management. Fraud losses were down 26% year-over-year in fiscal 2025 due to modernization efforts, including machine learning enhancements to transaction monitoring systems.

Community-Focused Sponsorships: Building brand trust and local engagement.

Brand trust is built through community investment, which is channeled primarily through the TD Ready Commitment platform. This platform has a target of C$1 billion committed to community giving and colleague engagement by 2030. The TD Charitable Foundation, the bank's giving arm, has contributed over $361 million to nonprofits since its inception in 2002. For example, in March 2025, TD donated over $1 million across three initiatives focused on financial literacy and skills development. The 2024 TD Ready Challenge, which supports innovative solutions for underserved small business owners, awarded $10 million across 10 organizations.

• TD Ready Commitment focus areas: Financial Security, Vibrant Planet, Connected Communities, and Better Health.
• TD Charitable Foundation total contributions since 2002: Over $361 million.
• 2024 TD Ready Challenge grants awarded: 10 organizations received $1 million each.
• TD Bank Group earned the 2025 Great Places to Work Certification™ for the tenth year in a row.

High-Touch Private Banking: Bespoke solutions for mass affluent and technology founders.

For the highest-tier clients, TD Wealth Private Client Group offers a dedicated team structure. This group is specifically available to clients who maintain $750,000 or more in investible assets and $3 million or more in net worth (excluding real estate). These clients receive personalized support from a Relationship Manager, an investment advisor, a planning specialist, and private client banking professionals. The overall Wealth Management business saw record earnings and total assets exceeding a record $1.3 trillion in Q4 2025.

Finance: draft Q1 2026 client engagement forecast by end of January.

The Toronto-Dominion Bank (TD) - Canvas Business Model: Channels

The Toronto-Dominion Bank (TD) employs a multi-channel strategy to reach its customer base of over 28.1 million clients globally across its four key businesses as of late 2025.

Physical Branch Network

The physical branch network remains a core channel, strategically positioned for complex advice, though undergoing optimization. As of Q3 2025, TD Bank had 2,151 retail locations in North America. The U.S. Retail Bank, operating under the TD Bank, America's Most Convenient Bank® brand, provided services through approximately 1,100 convenient locations across the Northeast, Mid-Atlantic, Metro D.C., the Carolinas, and Florida as of July 31, 2025. This network is being reshaped from transaction hubs to high-value advice centers. The bank has announced plans to close 51 branches by the end of January 2026 as part of this optimization.

Digital Banking Platforms

Digital channels are a major focus for acquisition and service delivery. TD also ranks among North America's leading digital banks, serving more than 13 million mobile active users across Canada and the U.S. as of October 31, 2025. The bank has a stated goal to increase digital adoption to 70%. The Canadian Wealth Management division boasts Canada's #1 direct investing platform. Furthermore, TD Insurance reported that over 46% of its new sales in Q2 2025 were completed digitally from end-to-end.

ATM Network

The self-service distribution is extensive across North America. The total number of ATMs across the TD Bank Group was reported at 5,949 as of January 31, 2025. For the U.S. Retail segment specifically, the number of ATMs was reported as 2,561 in a recent filing.

Here is a summary of the physical distribution footprint based on recent reporting:

Channel Metric	Reported Number	As of Date/Period
Total TD Bank Group Branches & Offices	2,197	January 31, 2025
TD Bank U.S. Retail Locations	1,100	Q3 2025
TD Bank U.S. Retail Locations (Total North America)	2,151	Q3 2025
Total TD Bank Group ATMs	5,949	January 31, 2025
TD Bank U.S. Retail ATMs	2,561	October 1, 2025 filing

Contact Centers

Centralized support is provided through contact centers, which are increasingly integrating advanced technology. Jo Jagadish serves as the Head of Digital Banking and U.S. Contact Centers. Industry prediction suggests that generative AI will be used by 80% of customer service and support organizations to improve customer experience and agent productivity by the end of 2025.

Dedicated Sales Teams

Specialized sales teams drive advice-based and complex sales across segments. The U.S. Retail Bank serves over 10 million customers, supported by dedicated teams of bankers. TD announced plans to double its hiring of wealth advisers. Within TD Wealth, Financial Planners are focused on delivering exceptional client outcomes. The Wholesale Banking group serves over 17,000 corporate, government, and institutional clients globally.

• TD Insurance is the #1 direct-to-consumer insurer in Canada.
• Wealth Management has the fastest-growing private wealth management business in Canada.
• The bank is focused on enhancing front-line productivity.

The Toronto-Dominion Bank (TD) - Canvas Business Model: Customer Segments

The Toronto-Dominion Bank (TD) Bank Group serves over 28.1 million customers across its four key businesses as of late 2025. The bank also ranks among the world's leading online financial services firms, with more than 18 million active online and mobile customers.

Customer Segment	Key Metric/Data Point	Value/Amount
Canadian Personal and Commercial Banking	Q4 2025 Net Income	$1,865 million
Canadian Personal and Commercial Banking	Q4 2025 Record Revenue	$5,305 million
Canadian Personal and Commercial Banking	Customers Served	Over 15 million
U.S. Retail	Households and Businesses Served	Over 10 million
U.S. Retail	Q4 2025 Net Income	$719 million (US$520 million)
U.S. Retail	Total Asset Size (End of Fiscal 2025)	US$382 billion (down 11% YoY)
Wealth Management and Insurance	Q4 2025 Net Income	$699 million
Wealth Management and Insurance	Total Assets (Q4 2025)	Exceeding a record $1.3 trillion
Wealth Management and Insurance	Q4 2025 Record ETF Sales	$1.6 billion
Wholesale Banking	Q4 2025 Record Revenue	$2,200 million
Wholesale Banking	Q4 2025 Adjusted Net Income	Record $529 million
Wholesale Banking	Corporate, Government, and Institutional Clients	Over 17,000

For Canadian Personal and Commercial Banking, you are serving retail customers and small-to-medium enterprises, with Canadian Business Banking reporting strong loan growth from commercial lending. Canadian Personal Banking saw a record year in digital sales for day-to-day banking products.

In U.S. Retail, the bank is one of the 10 largest in the U.S. by assets. The segment focuses on personal, business banking, and wealth management operations. The bank ranked No.1 for the ninth consecutive year in total number of approved U.S. Small Business Administration loans in its Maine to Florida footprint.

Wealth Management and Insurance targets specific tiers of clients:

• Mass affluent and high-net-worth individuals.
• Private Wealth Management requires a minimum investment of CDN $1,000,000 or more in investable assets.
• Financial Planning services require a minimum investment of CDN $100,000 or more in investable assets.
• TD Insurance launched a next generation usage-based insurance program.

Wholesale Banking, operating under the TD Securities brand, offers capital markets and corporate and investment banking services globally. TD Cowen, part of this segment, advanced to No.6 in the U.S. Corporate Access 2025 Extel Survey.

The segment for Technology Entrepreneurs is served by the specialized TD Innovation Partners team, though specific customer counts or financial metrics for this group weren't explicitly detailed in the Q4 2025 results summaries.

For fiscal 2025, TD delivered adjusted net income of $15.03 billion.

The Toronto-Dominion Bank (TD) - Canvas Business Model: Cost Structure

You're looking at the major drains on The Toronto-Dominion Bank (TD) Group's bottom line as of late 2025. The cost structure is heavily influenced by necessary regulatory clean-up and ongoing investment in future capabilities, so let's break down the hard numbers.

Employee Compensation

Personnel costs represent a significant, fixed component of the cost base, supporting a large global operation. As of October 31, 2025, The Toronto-Dominion Bank had approximately 100,000 colleagues worldwide.

The expense structure reflects this scale, with compensation being a primary driver of operating costs. For example, reported non-interest expenses for Q4 2025 were $8.81 billion, an increase of 9% year-over-year, with about one-third of that growth driven by variable compensation and employee-related expenses.

Regulatory and Compliance Costs

Remediation efforts continue to be a major, non-discretionary cost center, particularly in the U.S. operations. For the full fiscal year 2025, total U.S. Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) remediation and governance and control investments totaled $507 million.

These costs are a direct result of past compliance failures. The bank expects to incur similar investments in fiscal 2026.

Technology and AI Investment

The Toronto-Dominion Bank is actively spending to modernize its infrastructure, which includes cloud migration and embedding artificial intelligence (AI) across the enterprise. This investment is aimed at creating efficiency and driving future value, not just covering current costs.

In fiscal 2025, The Toronto-Dominion Bank Group implemented 75 artificial intelligence (AI) use cases. These implementations generated approximately CAD 170 million (about $122 million) in value during the year. The bank anticipates this will grow, projecting CAD 200 million (about $143 million) in incremental value from AI in 2026.

The focus areas for these technology investments include:

• Customer acquisition.
• Customer insights.
• Risk management, including fraud modernization.
• Enhancing U.S. AML remediation efforts.

Provision for Credit Losses (PCL)

The Provision for Credit Losses (PCL) reflects the bank's assessment of credit risk in its loan portfolios. For the fourth quarter of 2025, the bank's provision for credit losses was stable quarter-over-quarter at 41 basis points on an adjusted basis.

For the full fiscal year 2025, the PCL rate was reported as 47 basis points, which was stable year-over-year.

Here's a look at the reported PCL dollar amounts for Q4 2025 across key segments:

Segment	Q4 2025 Reported PCL ($MM)	Q4 2024 Reported PCL ($MM)
Canadian Personal and Commercial Banking	537	430 (Calculated: 537 - 107 increase)
U.S. Retail (Reported)	304 (Adjusted basis)	389 (Adjusted basis)
Total Reported PCL	982	1,109 (Calculated: 982 - 127 decrease)

The Q4 2025 reported PCL of $982 million was a decrease of 11% from $1.11 billion in Q4 2024.

Restructuring Charges

The Toronto-Dominion Bank is executing a multi-quarter restructuring program to reduce its structural cost base and create capacity for investment. This involves employee severance, asset impairment, and real estate optimization.

The financial impact of this efficiency drive was clear in the third and fourth quarters of 2025:

• Q3 2025 pre-tax restructuring charges: $333 million.
• Q4 2025 pre-tax restructuring charges: $190 million.
• The program is expected to conclude in Q1 2026 with total pre-tax charges of approximately $825 million.

The expected benefit from this entire program is an annual run rate cost saving of approximately CAD 750 million pre-tax.

The Toronto-Dominion Bank (TD) - Canvas Business Model: Revenue Streams

You're looking at The Toronto-Dominion Bank (TD) revenue streams as of late 2025, and the headline number for the full fiscal year is significant: Reported Revenue was $48.39 billion (CAD).

This total revenue figure is the sum derived from the bank's diversified operations across its major segments. To understand where that money comes from, we break it down into the core components that drive the top line.

Net Interest Income (NII): Revenue from lending activities minus interest paid on deposits.

This is the bread and butter for The Toronto-Dominion Bank (TD), reflecting the spread earned on its massive loan and mortgage book versus the cost of funding those assets through customer deposits. For the fourth quarter of fiscal 2025, the Canadian Personal and Commercial Banking segment alone generated $4,304 million in Net Interest Income. Furthermore, the strategic repositioning of the investment portfolio provided an estimated NII benefit of approximately $500 million (pre-tax) for the full fiscal year 2025.

Non-Interest Income: Fees, service charges, and wealth management fees.

This stream captures the revenue generated when The Toronto-Dominion Bank (TD) is not acting as a lender or borrower. It's driven by transactional activity and asset management. For instance, in the fourth quarter of 2025, the Canadian Personal and Commercial Banking segment recorded $1,001 million in Non-Interest Income. The strength in fee-based services was also evident in Wealth Management, which saw record sales of $1.6 billion in ETFs during that same quarter.

Here's a snapshot of how some revenue components looked in the fourth quarter of fiscal 2025 (all figures in millions of Canadian dollars):

Revenue Stream Component	Q4 2025 Amount (CAD)	Segment Context
Canadian Personal and Commercial Banking Net Interest Income	4,304	Lending activities spread
Canadian Personal and Commercial Banking Non-Interest Income	1,001	Fees and service charges
U.S. Retail Revenue	3.45 billion	Total revenue for the U.S. retail segment
Wealth Management and Insurance Revenue	3.79 billion	Total revenue for the division
Wholesale Banking Revenue	2.2 billion	Global markets and investment banking

Trading Income: Revenue generated from Wholesale Banking's global markets activities.

This is directly tied to the performance of The Toronto-Dominion Bank (TD)'s Wholesale Banking division, which includes Global Markets and Corporate and Investment Banking. The fourth quarter of 2025 showed robust activity here, with Wholesale Banking revenue climbing 24% year-over-year to reach $2.2 billion for that quarter. This indicates strong client activity in capital markets, which is a key driver of non-interest income.

Insurance Premiums: Revenue from property and casualty, life, and health insurance products.

While The Toronto-Dominion Bank (TD)'s insurance operations are integrated within the Wealth Management and Insurance segment, the premium intake is a distinct revenue source. In the fourth quarter of 2025, the combined division's revenue was $3.79 billion, though this figure was impacted by reinsurance recoveries related to catastrophe claims. The bank launched a next generation usage-based insurance program and mobile app during 2025, aimed at rewarding safe driving.

You can see the mix of income sources contributing to the overall performance:

• Canadian Personal and Commercial Banking revenue for Q4 2025 was a record $5.31 billion.
• Wealth Management and Insurance net income for Q4 2025 was $699 million, up $350 million year-over-year.
• The bank's adjusted diluted earnings per share for the full year 2025 reached $8.37.
• Reported net income for the full year 2025 was $20,538 million.

Finance: draft 13-week cash view by Friday.