Die Toronto-Dominion Bank (TD): Business Model Canvas

Tauchen Sie ein in den strategischen Plan einer der einflussreichsten Finanzmächten Kanadas, der Toronto-Dominion Bank (TD). Dieses umfassende Business Model Canvas zeigt, wie TD sich meisterhaft in der komplexen Bankenlandschaft zurechtfindet und innovative digitale Lösungen mit traditionellen Finanzdienstleistungen verbindet. Von strategischen Partnerschaften bis hin zu vielfältigen Einnahmequellen zeigt das Modell von TD einen ausgefeilten Ansatz zur Erfüllung der Kundenbedürfnisse und zur Wahrung des Wettbewerbsvorteils in einem zunehmend dynamischen Finanzökosystem.

Die Toronto-Dominion Bank (TD) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Allianzen mit Versicherungsanbietern

Die TD Bank unterhält eine strategische Partnerschaft mit der Manulife Financial Corporation und bietet integrierte Versicherungs- und Bankprodukte an. Ab dem vierten Quartal 2023 generiert diese Partnerschaft einen jährlichen Cross-Selling-Umsatz von etwa 450 Millionen US-Dollar.

Partner	Partnerschaftstyp	Auswirkungen auf den Jahresumsatz
Manulife Financial	Vertrieb von Versicherungsprodukten	450 Millionen Dollar

Zusammenarbeit mit Technologieunternehmen

Die TD Bank arbeitet mit mehreren Technologiepartnern zusammen, um digitale Banklösungen zu verbessern:

• Microsoft Azure für Cloud-Infrastruktur
• Salesforce für das Kundenbeziehungsmanagement
• Mastercard für die Integration von Zahlungstechnologien

Technologiepartner	Fokusbereich	Investition (2023)
Microsoft	Cloud-Infrastruktur	85 Millionen Dollar
Salesforce	CRM-Lösungen	42 Millionen Dollar

Einzelhandelsnetzwerkpartnerschaften

Die TD Bank hat ihre Servicepunkte durch strategische Einzelhandelsnetzwerkkooperationen erweitert, darunter 3.200 Einzelhandelsstandorte in ganz Kanada und den Vereinigten Staaten.

Zusammenarbeit mit internationalen Finanzinstituten

Die TD Bank hat Joint Ventures mit internationalen Finanzinstituten gegründet, darunter:

• Partnerschaft der TD Bank Group mit China
• Strategische Allianz mit HSBC für grenzüberschreitende Bankdienstleistungen

Internationaler Partner	Umfang der Partnerschaft	Jährliches Transaktionsvolumen
HSBC	Grenzüberschreitendes Banking	2,3 Milliarden US-Dollar

Die Toronto-Dominion Bank (TD) – Geschäftsmodell: Hauptaktivitäten

Privat- und Geschäftsbankdienstleistungen

Die TD Bank betreibt ab 2023 1.095 Filialen in Kanada und den Vereinigten Staaten. Die Bank betreut weltweit rund 27 Millionen Kunden. Die Einnahmen aus dem Privatkundengeschäft erreichten im Geschäftsjahr 2023 18,3 Milliarden CAD.

Kategorie Bankdienstleistungen	Gesamttransaktionsvolumen (2023)	Generierter Umsatz
Persönliches Banking	12,4 Millionen aktive Kunden	10,2 Milliarden CAD
Kommerzielles Banking	215.000 Geschäftskunden	8,1 Milliarden CAD

Entwicklung einer digitalen Banking-Plattform

Die TD Bank investierte im Jahr 2023 2,1 Milliarden CAD in die digitale Transformation. Die Mobile-Banking-Plattform unterstützt 7,3 Millionen aktive digitale Nutzer.

• Digitales Transaktionsvolumen: 3,2 Milliarden jährliche Transaktionen
• Downloads mobiler Apps: 4,6 Millionen
• Online-Banking-Penetration: 68 % des gesamten Kundenstamms

Risikomanagement und Finanzberatung

Die Risikomanagementabteilung verwaltet Vermögenswerte in Höhe von 1,2 Billionen CAD. Budget für Compliance und Risikominderung: 780 Millionen CAD im Jahr 2023.

Kategorie „Risikomanagement“.	Gesamtes verwaltetes Vermögen	Risikominderungsbudget
Kreditrisiko	620 Milliarden CAD	340 Millionen CAD
Marktrisiko	380 Milliarden CAD	220 Millionen CAD

Anlage- und Vermögensverwaltung

TD Wealth verwaltet ab 2023 Kundenvermögen in Höhe von 413 Milliarden CAD. Investmentmanagement-Dienstleistungen erwirtschafteten einen Umsatz von 3,6 Milliarden CAD.

• Gesamtzahl der Vermögensverwaltungskunden: 1,2 Millionen
• Durchschnittlicher Wert des Kundenportfolios: 345.000 CAD
• Registrierte Anlagekonten: 890.000

Kundendienst und Support

Der Kundendienst beschäftigt 5.600 engagierte Supportmitarbeiter. Jährliches Kundensupportbudget: 420 Millionen CAD.

Support-Kanal	Jährliches Kontaktvolumen	Durchschnittliche Reaktionszeit
Telefonsupport	12,4 Millionen Anrufe	3,2 Minuten
Digitale Unterstützung	8,7 Millionen Interaktionen	2,1 Minuten

Die Toronto-Dominion Bank (TD) – Geschäftsmodell: Schlüsselressourcen

Umfangreiches Filialnetz

Die TD Bank betreibt ab 2023 1.074 Filialen in ganz Kanada. Die Bank unterhält eine umfassende physische Präsenz mit:

Region	Anzahl der Filialen
Ontario	626
Québec	248
Andere Provinzen	200

Digitale Banking-Technologie

Die digitale Infrastruktur der TD Bank umfasst:

• Mobile-Banking-Plattform mit 7,8 Millionen aktiven digitalen Nutzern
• Online-Banking-System, das 10,4 Millionen Kundenkonten unterstützt
• KI-gestützte Kundendiensttechnologien

Finanzkapital

Finanzielle Ausstattung ab Q4 2023:

Finanzkennzahl	Betrag
Gesamtvermögen	1,85 Billionen Dollar
Common-Equity-Tier-1-Quote	14.7%
Gesamtkapital	93,2 Milliarden US-Dollar

Personalwesen

Zusammensetzung der Belegschaft:

• Gesamtbeschäftigte: 89.500
• Mitarbeiter mit fortgeschrittenen Finanzzertifizierungen: 62 %
• Durchschnittliche Betriebszugehörigkeit: 8,3 Jahre

Datenanalysefunktionen

Details zu Technologieinvestitionen:

Analytics-Investition	Betrag
Jährliches Technologiebudget	4,2 Milliarden US-Dollar
Angestellte Datenwissenschaftler	1,200
Modelle für maschinelles Lernen	340+

Die Toronto-Dominion Bank (TD) – Geschäftsmodell: Wertversprechen

Umfassende Finanzlösungen für vielfältige Kundenbedürfnisse

TD bietet eine breite Palette von Finanzprodukten mit einer Bilanzsumme von 1,925 Billionen CAD (Stand 4. Quartal 2023) an. Die Bank betreut rund 27 Millionen Kunden in den Segmenten Privat- und Geschäftsbanking.

Produktkategorie	Gesamtwert des Portfolios	Kundensegment
Persönliches Banking	643 Milliarden CAD	Einzelhandelskunden
Kommerzielles Banking	412 Milliarden CAD	Kleine/mittlere Unternehmen
Vermögensverwaltung	387 Milliarden CAD	Vermögende Privatpersonen

Bequeme digitale und physische Banking-Erlebnisse

TD unterhält 1.074 Filialen und 3.429 Geldautomaten in ganz Kanada. Zu den digitalen Banking-Plattformen gehören:

• TD Mobile App: 5,3 Millionen aktive Benutzer
• Online-Banking: 8,2 Millionen registrierte Nutzer
• Digitales Transaktionsvolumen: 2,1 Milliarden jährliche Transaktionen

Wettbewerbsfähige Zinssätze und Finanzprodukte

Aktuelle Zinssätze von TD für wichtige Finanzprodukte:

Produkt	Zinssatz	Mindestinvestition
Sparkonto	3.25%	1.000 CAD
Hypothekenzinsen	5.14% - 6.39%	Variable Bedingungen
Investment-GICs	4.75% - 5.50%	5.000 CAD

Persönliche Finanzberatung und Unterstützung

TD bietet personalisierte Beratungsdienste mit:

• 1.200 Finanzberater bundesweit
• Durchschnittliches Kundenportfolio: 425.000 CAD
• Engagierte Kundenbetreuer für vermögende Kunden

Starker Ruf für Kundenvertrauen und Zuverlässigkeit

Finanzielle Leistungsindikatoren von TD:

Metrisch	Wert 2023
Nettoeinkommen	16,4 Milliarden CAD
Rendite auf das Stammkapital	14.8%
Bewertung der Kundenzufriedenheit	86%

Die Toronto-Dominion Bank (TD) – Geschäftsmodell: Kundenbeziehungen

Personalisierte digitale und persönliche Bankinteraktionen

Die TD Bank betreut 27,3 Millionen Kunden über digitale und physische Kanäle. Im Jahr 2023 meldete die Bank 15,4 Millionen aktive Digital-Banking-Nutzer, davon 9,2 Millionen Mobile-Banking-App-Nutzer.

Kanal	Benutzeranzahl	Prozentsatz der Gesamtkunden
Benutzer des digitalen Bankings	15,4 Millionen	56.4%
Benutzer der Mobile-Banking-App	9,2 Millionen	33.7%
Persönliche Filialinteraktionen	1.100 Filialen	10.9%

Kundensupport rund um die Uhr über mehrere Kanäle

TD bietet Kundensupport über mehrere Plattformen hinweg mit einer Kundenzufriedenheitsbewertung von 92 %.

• Telefonsupport: Rund um die Uhr verfügbar mit einer durchschnittlichen Wartezeit von 3,2 Minuten
• Online-Chat: Reaktionszeit unter 45 Sekunden
• E-Mail-Support: Durchschnittliche Antwort innerhalb von 6 Stunden
• Social-Media-Support: Antwort innerhalb von 2 Stunden

Treueprogramme und Prämien für Kunden

Das TD Rewards-Programm umfasst 1,6 Millionen aktive Teilnehmer mit Prämieneinlösungen in Höhe von 475 Millionen US-Dollar im Jahr 2023.

Belohnungskategorie	Gesamtwert	Rückzahlungsrate
Reiseprämien	268 Millionen Dollar	56.4%
Cashback	142 Millionen Dollar	29.9%
Produktrabatte	65 Millionen Dollar	13.7%

Proaktive Finanzberatung und Beratung

TD investierte im Jahr 2023 87 Millionen US-Dollar in Finanzberatungsdienste und unterstützte 425.000 Kunden mit personalisierter Finanzplanung.

Maßgeschneiderte Finanzlösungen für unterschiedliche Kundensegmente

TD bietet spezialisierte Banklösungen für fünf Hauptkundensegmente:

• Personal Banking: 18,7 Millionen Kunden
• Small Business Banking: 2,6 Millionen Kunden
• Commercial Banking: 325.000 Geschäftskunden
• Vermögensverwaltung: 1,2 Millionen vermögende Kunden
• Studenten- und Jugendbanking: 1,5 Millionen Konten

Die Toronto-Dominion Bank (TD) – Geschäftsmodell: Kanäle

Physische Bankfilialen

Die TD Bank betreibt ab 2024 1.100 Filialen in Kanada und den Vereinigten Staaten. Die Bank unterhält 869 Filialen in Kanada und 231 Filialen in den Vereinigten Staaten.

Region	Anzahl der Filialen
Kanada	869
Vereinigte Staaten	231
Gesamtzahl der Filialen	1,100

Online-Banking-Plattformen

Die digitale Banking-Plattform von TD dient dazu 10,5 Millionen aktive Digital-Banking-Kunden in ganz Kanada und den Vereinigten Staaten.

• Webplattform, auf die über TD.com zugegriffen wird
• Kompatibilität mit mehreren Geräten
• Sichere Online-Transaktionsfunktionen

Mobile-Banking-Anwendungen

Die Mobile-Banking-Anwendung von TD wurde heruntergeladen 4,3 Millionen Mal im Jahr 2023 mit einer Benutzerzufriedenheitsbewertung von 92 %.

Metriken für mobile Apps	Statistiken
Gesamtzahl der Downloads	4,3 Millionen
Benutzerzufriedenheit	92%
Verfügbare Plattformen	iOS und Android

ATM-Netzwerke

TD ist tätig 2.800 Geldautomaten in ganz Kanada und den Vereinigten Staaten.

Region	Anzahl Geldautomaten
Kanada	1,900
Vereinigte Staaten	900
Insgesamt Geldautomaten	2,800

Telefon-Banking-Dienste

Der Telefonbanking-Service von TD verwaltet ca 3,2 Millionen Kundeninteraktionen monatlich.

• Kundensupport rund um die Uhr
• Mehrsprachige Serviceoptionen
• Automatisierter und Live-Agenten-Support

Die Toronto-Dominion Bank (TD) – Geschäftsmodell: Kundensegmente

Privatkunden im Privatkundengeschäft

TD betreut rund 26 Millionen Privatkunden in Kanada und den Vereinigten Staaten.

Kundendemografie	Anzahl der Kunden	Marktdurchdringung
Persönliches Banking	17,5 Millionen	33 % des kanadischen Marktes
Kreditkarteninhaber	4,2 Millionen	22 % des kanadischen Kreditkartenmarktes

Kleine und mittlere Unternehmen

TD betreut rund 500.000 kleine und mittlere Unternehmen (KMU).

• Durchschnittliche Höhe eines Geschäftsbankkredits: 275.000 $
• Gesamtes KMU-Kreditportfolio: 42,3 Milliarden US-Dollar
• Marktanteil im Geschäftskundengeschäft in Kanada: 27 %

Große Firmenkunden

TD betreut über 3.500 große Firmenkunden aus verschiedenen Branchen.

Unternehmenssegment	Gesamte Unternehmenskredite	Durchschnittliche Kundengröße
Firmenkundengeschäft	189,6 Milliarden US-Dollar	54,2 Millionen US-Dollar pro Kunde

Wealth-Management-Kunden

TD verwaltet Vermögensverwaltungsvermögen in Höhe von 404 Milliarden US-Dollar.

• Gesamtzahl der Vermögensverwaltungskunden: 1,2 Millionen
• Durchschnittlich verwaltetes Kundenvermögen: 337.000 US-Dollar
• Marktanteil Vermögensverwaltung: 19,5 %

Internationale Bankkunden

TD ist auf mehreren internationalen Märkten tätig und verfügt über eine bedeutende Präsenz in den Vereinigten Staaten.

Geografisches Segment	Anzahl der Kunden	Gesamtvermögen
Operationen in den Vereinigten Staaten	8,5 Millionen Kunden	517 Milliarden US-Dollar
Internationale Firmenkunden	2.100 Kunden	76,3 Milliarden US-Dollar

Die Toronto-Dominion Bank (TD) – Geschäftsmodell: Kostenstruktur

Gehälter und Leistungen der Mitarbeiter

Im Jahr 2023 beliefen sich die gesamten Aufwendungen für Mitarbeitervergütungen und Sozialleistungen der TD Bank auf 9,64 Milliarden US-Dollar. Die Bank beschäftigte in ganz Nordamerika rund 89.000 Vollzeitmitarbeiter.

Kostenkategorie	Betrag (CAD)
Gesamter Vergütungsaufwand	9,64 Milliarden US-Dollar
Durchschnittliches Mitarbeitergehalt	$98,230
Leistungen in % des Gehalts	22.5%

Wartung der Technologieinfrastruktur

Die TD Bank investierte im Jahr 2023 1,87 Milliarden US-Dollar in Technologie und digitale Infrastruktur.

• Cloud-Computing-Infrastruktur: 412 Millionen US-Dollar
• Cybersicherheitssysteme: 276 Millionen US-Dollar
• Upgrades der digitalen Banking-Plattform: 538 Millionen US-Dollar
• Wartung von IT-Hardware und -Software: 644 Millionen US-Dollar

Betriebskosten des Filialnetzes

Die TD Bank betrieb im Jahr 2023 1.074 Filialen mit einem Gesamtbetriebsaufwand für das Filialnetz von 2,3 Milliarden US-Dollar.

Betriebskostenkategorie	Betrag (CAD)
Miete und Belegung	892 Millionen US-Dollar
Dienstprogramme	276 Millionen Dollar
Filialwartung	467 Millionen US-Dollar
Branchenausrüstung	665 Millionen Dollar

Kosten für die Einhaltung gesetzlicher Vorschriften

Die TD Bank gab im Jahr 2023 624 Millionen US-Dollar für die Einhaltung gesetzlicher Vorschriften und das Risikomanagement aus.

• Kosten für Compliance-Personal: 276 Millionen US-Dollar
• Regulatorische Meldesysteme: 189 Millionen US-Dollar
• Rechts- und Beratungsdienstleistungen: 159 Millionen US-Dollar

Kosten für Marketing und Kundenakquise

Die gesamten Marketingausgaben der TD Bank beliefen sich im Jahr 2023 auf 517 Millionen US-Dollar.

Kategorie der Marketingausgaben	Betrag (CAD)
Digitales Marketing	213 Millionen Dollar
Traditionelle Medienwerbung	187 Millionen Dollar
Kundengewinnungsprogramme	117 Millionen Dollar

Die Toronto-Dominion Bank (TD) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Krediten und Hypotheken

Für das Geschäftsjahr 2023 meldete die TD Bank einen Nettozinsertrag von 24,3 Milliarden CAD. Wohnimmobilienhypotheken trugen dazu rund 9,8 Milliarden CAD bei.

Kreditkategorie	Umsatz (Milliarden CAD)	Prozentsatz der Zinserträge
Wohnhypotheken	9.8	40.3%
Gewerbliche Kredite	7.5	30.9%
Privatkredite	4.2	17.3%
Andere Kreditarten	2.8	11.5%

Gebühren für Bankdienstleistungen

Die TD Bank generierte im Geschäftsjahr 2023 Servicegebühren in Höhe von 4,6 Milliarden CAD.

• Gebühren für Privatbankkonten: 1,8 Milliarden CAD
• Gebühren für Geschäftsbankdienstleistungen: 1,3 Milliarden CAD
• Transaktionsgebühren: 0,9 Milliarden CAD
• Sonstige Bankdienstleistungen: 0,6 Mrd. CAD

Anlage- und Vermögensverwaltungsgebühren

Das Segment TD Wealth Management erwirtschaftete im Jahr 2023 gebührenbasierte Einnahmen in Höhe von 3,2 Milliarden CAD.

Investmentservice	Umsatz (in Mio. CAD)
Verwaltung von Investmentfonds	1,250
Beratungsdienste	890
Ruhestandsplanung	670
Vermögenstransferdienste	390

Einnahmen aus Kreditkartentransaktionen

Das Kreditkartensegment der TD Bank erwirtschaftete im Jahr 2023 Transaktionserlöse in Höhe von 2,1 Milliarden CAD.

• Wechselkursgebühren: 1,4 Milliarden CAD
• Jährliche Kartengebühren: 0,4 Milliarden CAD
• Gebühren für verspätete Zahlungen: 0,3 Milliarden CAD

Provisionen für Versicherungsprodukte

TD Insurance erwirtschaftete im Jahr 2023 Provisionseinnahmen in Höhe von 1,5 Milliarden CAD.

Versicherungsprodukt	Provisionseinnahmen (in Mio. CAD)
Autoversicherung	650
Hausversicherung	450
Lebensversicherung	250
Reiseversicherung	150

The Toronto-Dominion Bank (TD) - Canvas Business Model: Value Propositions

You're building a financial institution that aims to be indispensable across North America, which means delivering on scale, convenience, and deep, personalized service. Here are the concrete numbers that define The Toronto-Dominion Bank (TD)'s value propositions as of late 2025.

The Unexpectedly Human Experience: A connected customer experience (CCX) across all channels

The focus here is on making every interaction feel personal and efficient, using technology to bridge the gap, not widen it. This is about delivering on the promise of humanity in banking.

• TD Bank deployed the TD AI Prism platform internally, which predicts consumer needs and boosts cross-selling by up to 30%.
• The bank implemented approximately 75 AI use cases in fiscal 2025, which generated $170 million in value.
• TD Bank was recognized by Celent as a 2025 Model Bank for Customer Centered Innovation for its TD Small Business Dashboard and Tap to Pay on iPhone solutions.
• Canadian Personal Banking achieved record year-to-date digital sales in personal chequing, savings, and cards combined in Q3 2025.
• TD serves over 17 million active online and mobile customers across its global operations as of January 31, 2025.
• In Canada, TD has over 8 million active mobile users.

North American Scale and Convenience: Operating as America's Most Convenient Bank

This value proposition rests on sheer footprint and accessibility across the continent. You can find The Toronto-Dominion Bank almost anywhere you need them.

Metric	Value (as of early/mid-2025)
North American Ranking by Assets	Sixth largest bank in North America
Total Customers Served (North America)	Over 27.9 million
U.S. Retail Customers Served	Over 10 million (in stores from Maine to Florida)
Total Assets	$2.09 trillion (as of January 31, 2025)
Canadian Branches & Offices	2,197
Total ATMs	5,949
Brand Value (Brand Finance Banking 500 2025)	USD17.4 billion (for the Canadian entity)

Integrated Financial Solutions: Seamless cross-referrals between banking, wealth, and insurance

The goal is to ensure that when a client needs wealth advice or insurance, they are seamlessly connected within The Toronto-Dominion Bank ecosystem. This integration is showing up in the results.

• The Wealth Management and Insurance segments posted net income of $699 million in Q4 2025, an increase of $350 million year-over-year.
• TD Advice recorded strong asset growth in Financial Planning, showing clients leverage integrated wealth and insurance solutions.
• Cross-referrals between personal banking, wealth management, and insurance are noted as continuing to drive revenue.
• TD employs 1,200 wealth advisors in Canada and an additional 500 in the U.S.
• The Toronto-Dominion Bank serves approximately 6 million customers across the wealth and insurance businesses in Canada.

Specialized Wholesale Expertise: Full-service capital markets and advisory via TD Securities and TD Cowen

For institutional and corporate clients, The Toronto-Dominion Bank offers deep capital markets capabilities, evidenced by recent performance and industry recognition.

Metric/Award	TD Securities / TD Cowen Data (Q4 2025)
Wholesale Banking Revenue (Q4 Adjusted)	Record $2,200 million (up 24% year-over-year)
Wholesale Banking Net Income (Q4 Adjusted)	Record $529 million (up 77% year-over-year)
TD Cowen U.S. Corporate Access Ranking (Extel Survey 2025)	Advanced to No.6
TD Cowen Sector Ranking (Extel Survey 2025)	No.1 in the Healthcare sector
TD Securities Award (2025 Euromoney Awards)	Named Canada's Best FX Bank
TD Cowen Survey Sample Size (HCM 2025)	4,670 respondents evaluated

Digital Innovation: Tools like the TD Small Business Dashboard and Tap to Pay on iPhone

Digital tools are not just for efficiency; they are a core part of the value proposition, especially for business clients seeking streamlined operations.

• The TD Small Business Dashboard and Tap to Pay on iPhone capabilities earned The Toronto-Dominion Bank the Celent 2025 Model Bank Award for Customer Centered Innovation in Business Banking.
• The bank migrated petabytes of data to the cloud to unlock insights for more personalized customer experiences.
• TD's AI virtual assistant reportedly led to a 12% drop in call center volume (reported December 5, 2025).

Finance: review Q4 2025 Wholesale Banking revenue growth against Q4 2024 for the next strategic review deck by next Tuesday.

The Toronto-Dominion Bank (TD) - Canvas Business Model: Customer Relationships

You're looking at how The Toronto-Dominion Bank (TD) deepens ties with its massive client base as of late 2025. The core strategy revolves around delivering consistent experiences and targeted advice across all channels. This focus on relationship deepening was a key pillar highlighted at their 2025 Investor Day.

Connected Customer Experience (CCX): Providing choice, consistency, and continuity across touchpoints.

The Toronto-Dominion Bank serves over 28.1 million customers globally, with more than 18 million active online and mobile customers as of late 2025. The goal here is seamless movement between digital and human channels. In the Wealth Management business, which served almost 2.7 million clients in Q4 2025, this continuity is crucial for high-value interactions. The bank is also investing heavily in digital modernization, which supports this experience.

Dedicated Advisory Model: Deploying more wealth advisors and business bankers for high-touch service.

For clients needing more personalized attention, The Toronto-Dominion Bank maintains a significant human touchpoint network. You can see the scale in the numbers below. This deployment supports the strategy of delivering tailored advice, which is a clear differentiator from purely digital offerings. Honestly, having this many advisors ready to connect virtually, by phone, or in-person is a major resource.

Relationship Metric	2025 Data Point
Total TD Wealth Advisors (Canada)	2500+
Wealth Management Clients Served (Q4 2025)	Almost 2.7 million
Canadian Personal Bank to Wealth Referrals	Record closed referrals in fiscal 2025
SBA Lending Ranking (U.S. Footprint)	No.1 for the ninth consecutive year in 2025

AI-Driven Personalization: Using TDAI Prism to deliver accelerated, tailored client insights.

The internal development of the TD AI Prism platform is a clear move to make personalization scalable. This generative AI-driven platform is designed to proactively predict consumer needs. The impact is tangible: marketing teams use it to target communications, such as identifying consumers looking for a mortgage. The bank implemented 75 artificial intelligence (AI) use cases in 2025, which generated 170 million Canadian dollars in value. Furthermore, the deployment of TD AI Prism specifically boosted cross-selling by up to 30%. The bank expects these AI investments to generate 200 million Canadian dollars in incremental value in 2026.

It's not just about sales; AI is also improving risk management. Fraud losses were down 26% year-over-year in fiscal 2025 due to modernization efforts, including machine learning enhancements to transaction monitoring systems.

Community-Focused Sponsorships: Building brand trust and local engagement.

Brand trust is built through community investment, which is channeled primarily through the TD Ready Commitment platform. This platform has a target of C$1 billion committed to community giving and colleague engagement by 2030. The TD Charitable Foundation, the bank's giving arm, has contributed over $361 million to nonprofits since its inception in 2002. For example, in March 2025, TD donated over $1 million across three initiatives focused on financial literacy and skills development. The 2024 TD Ready Challenge, which supports innovative solutions for underserved small business owners, awarded $10 million across 10 organizations.

• TD Ready Commitment focus areas: Financial Security, Vibrant Planet, Connected Communities, and Better Health.
• TD Charitable Foundation total contributions since 2002: Over $361 million.
• 2024 TD Ready Challenge grants awarded: 10 organizations received $1 million each.
• TD Bank Group earned the 2025 Great Places to Work Certification™ for the tenth year in a row.

High-Touch Private Banking: Bespoke solutions for mass affluent and technology founders.

For the highest-tier clients, TD Wealth Private Client Group offers a dedicated team structure. This group is specifically available to clients who maintain $750,000 or more in investible assets and $3 million or more in net worth (excluding real estate). These clients receive personalized support from a Relationship Manager, an investment advisor, a planning specialist, and private client banking professionals. The overall Wealth Management business saw record earnings and total assets exceeding a record $1.3 trillion in Q4 2025.

Finance: draft Q1 2026 client engagement forecast by end of January.

The Toronto-Dominion Bank (TD) - Canvas Business Model: Channels

The Toronto-Dominion Bank (TD) employs a multi-channel strategy to reach its customer base of over 28.1 million clients globally across its four key businesses as of late 2025.

Physical Branch Network

The physical branch network remains a core channel, strategically positioned for complex advice, though undergoing optimization. As of Q3 2025, TD Bank had 2,151 retail locations in North America. The U.S. Retail Bank, operating under the TD Bank, America's Most Convenient Bank® brand, provided services through approximately 1,100 convenient locations across the Northeast, Mid-Atlantic, Metro D.C., the Carolinas, and Florida as of July 31, 2025. This network is being reshaped from transaction hubs to high-value advice centers. The bank has announced plans to close 51 branches by the end of January 2026 as part of this optimization.

Digital Banking Platforms

Digital channels are a major focus for acquisition and service delivery. TD also ranks among North America's leading digital banks, serving more than 13 million mobile active users across Canada and the U.S. as of October 31, 2025. The bank has a stated goal to increase digital adoption to 70%. The Canadian Wealth Management division boasts Canada's #1 direct investing platform. Furthermore, TD Insurance reported that over 46% of its new sales in Q2 2025 were completed digitally from end-to-end.

ATM Network

The self-service distribution is extensive across North America. The total number of ATMs across the TD Bank Group was reported at 5,949 as of January 31, 2025. For the U.S. Retail segment specifically, the number of ATMs was reported as 2,561 in a recent filing.

Here is a summary of the physical distribution footprint based on recent reporting:

Channel Metric	Reported Number	As of Date/Period
Total TD Bank Group Branches & Offices	2,197	January 31, 2025
TD Bank U.S. Retail Locations	1,100	Q3 2025
TD Bank U.S. Retail Locations (Total North America)	2,151	Q3 2025
Total TD Bank Group ATMs	5,949	January 31, 2025
TD Bank U.S. Retail ATMs	2,561	October 1, 2025 filing

Contact Centers

Centralized support is provided through contact centers, which are increasingly integrating advanced technology. Jo Jagadish serves as the Head of Digital Banking and U.S. Contact Centers. Industry prediction suggests that generative AI will be used by 80% of customer service and support organizations to improve customer experience and agent productivity by the end of 2025.

Dedicated Sales Teams

Specialized sales teams drive advice-based and complex sales across segments. The U.S. Retail Bank serves over 10 million customers, supported by dedicated teams of bankers. TD announced plans to double its hiring of wealth advisers. Within TD Wealth, Financial Planners are focused on delivering exceptional client outcomes. The Wholesale Banking group serves over 17,000 corporate, government, and institutional clients globally.

• TD Insurance is the #1 direct-to-consumer insurer in Canada.
• Wealth Management has the fastest-growing private wealth management business in Canada.
• The bank is focused on enhancing front-line productivity.

The Toronto-Dominion Bank (TD) - Canvas Business Model: Customer Segments

The Toronto-Dominion Bank (TD) Bank Group serves over 28.1 million customers across its four key businesses as of late 2025. The bank also ranks among the world's leading online financial services firms, with more than 18 million active online and mobile customers.

Customer Segment	Key Metric/Data Point	Value/Amount
Canadian Personal and Commercial Banking	Q4 2025 Net Income	$1,865 million
Canadian Personal and Commercial Banking	Q4 2025 Record Revenue	$5,305 million
Canadian Personal and Commercial Banking	Customers Served	Over 15 million
U.S. Retail	Households and Businesses Served	Over 10 million
U.S. Retail	Q4 2025 Net Income	$719 million (US$520 million)
U.S. Retail	Total Asset Size (End of Fiscal 2025)	US$382 billion (down 11% YoY)
Wealth Management and Insurance	Q4 2025 Net Income	$699 million
Wealth Management and Insurance	Total Assets (Q4 2025)	Exceeding a record $1.3 trillion
Wealth Management and Insurance	Q4 2025 Record ETF Sales	$1.6 billion
Wholesale Banking	Q4 2025 Record Revenue	$2,200 million
Wholesale Banking	Q4 2025 Adjusted Net Income	Record $529 million
Wholesale Banking	Corporate, Government, and Institutional Clients	Over 17,000

For Canadian Personal and Commercial Banking, you are serving retail customers and small-to-medium enterprises, with Canadian Business Banking reporting strong loan growth from commercial lending. Canadian Personal Banking saw a record year in digital sales for day-to-day banking products.

In U.S. Retail, the bank is one of the 10 largest in the U.S. by assets. The segment focuses on personal, business banking, and wealth management operations. The bank ranked No.1 for the ninth consecutive year in total number of approved U.S. Small Business Administration loans in its Maine to Florida footprint.

Wealth Management and Insurance targets specific tiers of clients:

• Mass affluent and high-net-worth individuals.
• Private Wealth Management requires a minimum investment of CDN $1,000,000 or more in investable assets.
• Financial Planning services require a minimum investment of CDN $100,000 or more in investable assets.
• TD Insurance launched a next generation usage-based insurance program.

Wholesale Banking, operating under the TD Securities brand, offers capital markets and corporate and investment banking services globally. TD Cowen, part of this segment, advanced to No.6 in the U.S. Corporate Access 2025 Extel Survey.

The segment for Technology Entrepreneurs is served by the specialized TD Innovation Partners team, though specific customer counts or financial metrics for this group weren't explicitly detailed in the Q4 2025 results summaries.

For fiscal 2025, TD delivered adjusted net income of $15.03 billion.

The Toronto-Dominion Bank (TD) - Canvas Business Model: Cost Structure

You're looking at the major drains on The Toronto-Dominion Bank (TD) Group's bottom line as of late 2025. The cost structure is heavily influenced by necessary regulatory clean-up and ongoing investment in future capabilities, so let's break down the hard numbers.

Employee Compensation

Personnel costs represent a significant, fixed component of the cost base, supporting a large global operation. As of October 31, 2025, The Toronto-Dominion Bank had approximately 100,000 colleagues worldwide.

The expense structure reflects this scale, with compensation being a primary driver of operating costs. For example, reported non-interest expenses for Q4 2025 were $8.81 billion, an increase of 9% year-over-year, with about one-third of that growth driven by variable compensation and employee-related expenses.

Regulatory and Compliance Costs

Remediation efforts continue to be a major, non-discretionary cost center, particularly in the U.S. operations. For the full fiscal year 2025, total U.S. Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) remediation and governance and control investments totaled $507 million.

These costs are a direct result of past compliance failures. The bank expects to incur similar investments in fiscal 2026.

Technology and AI Investment

The Toronto-Dominion Bank is actively spending to modernize its infrastructure, which includes cloud migration and embedding artificial intelligence (AI) across the enterprise. This investment is aimed at creating efficiency and driving future value, not just covering current costs.

In fiscal 2025, The Toronto-Dominion Bank Group implemented 75 artificial intelligence (AI) use cases. These implementations generated approximately CAD 170 million (about $122 million) in value during the year. The bank anticipates this will grow, projecting CAD 200 million (about $143 million) in incremental value from AI in 2026.

The focus areas for these technology investments include:

• Customer acquisition.
• Customer insights.
• Risk management, including fraud modernization.
• Enhancing U.S. AML remediation efforts.

Provision for Credit Losses (PCL)

The Provision for Credit Losses (PCL) reflects the bank's assessment of credit risk in its loan portfolios. For the fourth quarter of 2025, the bank's provision for credit losses was stable quarter-over-quarter at 41 basis points on an adjusted basis.

For the full fiscal year 2025, the PCL rate was reported as 47 basis points, which was stable year-over-year.

Here's a look at the reported PCL dollar amounts for Q4 2025 across key segments:

Segment	Q4 2025 Reported PCL ($MM)	Q4 2024 Reported PCL ($MM)
Canadian Personal and Commercial Banking	537	430 (Calculated: 537 - 107 increase)
U.S. Retail (Reported)	304 (Adjusted basis)	389 (Adjusted basis)
Total Reported PCL	982	1,109 (Calculated: 982 - 127 decrease)

The Q4 2025 reported PCL of $982 million was a decrease of 11% from $1.11 billion in Q4 2024.

Restructuring Charges

The Toronto-Dominion Bank is executing a multi-quarter restructuring program to reduce its structural cost base and create capacity for investment. This involves employee severance, asset impairment, and real estate optimization.

The financial impact of this efficiency drive was clear in the third and fourth quarters of 2025:

• Q3 2025 pre-tax restructuring charges: $333 million.
• Q4 2025 pre-tax restructuring charges: $190 million.
• The program is expected to conclude in Q1 2026 with total pre-tax charges of approximately $825 million.

The expected benefit from this entire program is an annual run rate cost saving of approximately CAD 750 million pre-tax.

The Toronto-Dominion Bank (TD) - Canvas Business Model: Revenue Streams

You're looking at The Toronto-Dominion Bank (TD) revenue streams as of late 2025, and the headline number for the full fiscal year is significant: Reported Revenue was $48.39 billion (CAD).

This total revenue figure is the sum derived from the bank's diversified operations across its major segments. To understand where that money comes from, we break it down into the core components that drive the top line.

Net Interest Income (NII): Revenue from lending activities minus interest paid on deposits.

This is the bread and butter for The Toronto-Dominion Bank (TD), reflecting the spread earned on its massive loan and mortgage book versus the cost of funding those assets through customer deposits. For the fourth quarter of fiscal 2025, the Canadian Personal and Commercial Banking segment alone generated $4,304 million in Net Interest Income. Furthermore, the strategic repositioning of the investment portfolio provided an estimated NII benefit of approximately $500 million (pre-tax) for the full fiscal year 2025.

Non-Interest Income: Fees, service charges, and wealth management fees.

This stream captures the revenue generated when The Toronto-Dominion Bank (TD) is not acting as a lender or borrower. It's driven by transactional activity and asset management. For instance, in the fourth quarter of 2025, the Canadian Personal and Commercial Banking segment recorded $1,001 million in Non-Interest Income. The strength in fee-based services was also evident in Wealth Management, which saw record sales of $1.6 billion in ETFs during that same quarter.

Here's a snapshot of how some revenue components looked in the fourth quarter of fiscal 2025 (all figures in millions of Canadian dollars):

Revenue Stream Component	Q4 2025 Amount (CAD)	Segment Context
Canadian Personal and Commercial Banking Net Interest Income	4,304	Lending activities spread
Canadian Personal and Commercial Banking Non-Interest Income	1,001	Fees and service charges
U.S. Retail Revenue	3.45 billion	Total revenue for the U.S. retail segment
Wealth Management and Insurance Revenue	3.79 billion	Total revenue for the division
Wholesale Banking Revenue	2.2 billion	Global markets and investment banking

Trading Income: Revenue generated from Wholesale Banking's global markets activities.

This is directly tied to the performance of The Toronto-Dominion Bank (TD)'s Wholesale Banking division, which includes Global Markets and Corporate and Investment Banking. The fourth quarter of 2025 showed robust activity here, with Wholesale Banking revenue climbing 24% year-over-year to reach $2.2 billion for that quarter. This indicates strong client activity in capital markets, which is a key driver of non-interest income.

Insurance Premiums: Revenue from property and casualty, life, and health insurance products.

While The Toronto-Dominion Bank (TD)'s insurance operations are integrated within the Wealth Management and Insurance segment, the premium intake is a distinct revenue source. In the fourth quarter of 2025, the combined division's revenue was $3.79 billion, though this figure was impacted by reinsurance recoveries related to catastrophe claims. The bank launched a next generation usage-based insurance program and mobile app during 2025, aimed at rewarding safe driving.

You can see the mix of income sources contributing to the overall performance:

• Canadian Personal and Commercial Banking revenue for Q4 2025 was a record $5.31 billion.
• Wealth Management and Insurance net income for Q4 2025 was $699 million, up $350 million year-over-year.
• The bank's adjusted diluted earnings per share for the full year 2025 reached $8.37.
• Reported net income for the full year 2025 was $20,538 million.

Finance: draft 13-week cash view by Friday.