شركة ألبرتسونز (ACI): نموذج الأعمال التجارية

في العالم الديناميكي لتجارة التجزئة للبقالة، تقف شركة Albertsons Companies, Inc. كلاعب هائل، حيث تعمل على تحويل تجربة التسوق التقليدية من خلال الاستراتيجيات المبتكرة والبراعة الرقمية. مع أ 2,200+ تخزين شبكة تمتد 34 الولايات المتحدة ونموذج أعمال متطور يمزج بسلاسة بين التجارة المادية والرقمية، أعادت شركة Albertsons تعريف كيفية تعامل المستهلكين المعاصرين مع تسوق البقالة. بدءًا من الشراكات الإستراتيجية مع العلامات التجارية الاستهلاكية الرائدة وحتى عمليات تكامل التكنولوجيا المتطورة، يكشف نموذج الأعمال الخاص بهم عن نهج معقد ومتعدد الأوجه لتلبية الاحتياجات المتطورة لقطاعات المستهلكين المتنوعة اليوم.

Albertsons Companies, Inc. (ACI) - نموذج الأعمال: الشراكات الرئيسية

التحالف الاستراتيجي مع العلامات التجارية للسلع الاستهلاكية المعبأة (CPG).

تحتفظ شركة Albertsons بشراكات استراتيجية مع العلامات التجارية الكبرى للسلع الاستهلاكية المعبأة:

شريك CPG	تفاصيل الشراكة	قيمة التعاون السنوي
شركة كرافت هاينز	وضع المنتجات الحصرية والاتفاقيات الترويجية	287 مليون دولار
بروكتر & مقامرة	مساحة الرف والتعاون التسويقي	412 مليون دولار
يونيليفر	برامج التسويق الترويجية المتبادلة	203 مليون دولار

الشراكة التكنولوجية لتوصيل البقالة عبر الإنترنت

لدى Albertsons شراكة تقنية مهمة مع Instacart:

• تأسست الشراكة في عام 2015
• تغطية التوصيل عبر الإنترنت عبر 70% من متاجر Albertsons
• حجم المعاملات السنوي: 1.2 مليار دولار
• هيكل العمولة: 10-15% لكل معاملة

علاقات البائعين مع موردي المواد الغذائية

فئة المورد	عدد الموردين	قيمة المشتريات السنوية
موردي الأغذية المحليين	428	672 مليون دولار
الوطنية لتوزيع المواد الغذائية	37	2.1 مليار دولار
إنتاج الموردين	213	891 مليون دولار

اتفاقيات التسويق المشتركة

أنشأت شركة Albertsons تعاونًا تسويقيًا شاملاً:

• إجمالي عدد الشراكات التسويقية: 86
• متوسط قيمة التعاون التسويقي: 17.3 مليون دولار لكل شراكة
• إيرادات الشراكة التسويقية: 1.48 مليار دولار سنوياً

Albertsons Companies, Inc. (ACI) - نموذج الأعمال: الأنشطة الرئيسية

عمليات متاجر البقالة بالتجزئة عبر تنسيقات متاجر متعددة

تدير شركة Albertsons 2,276 متجر بيع بالتجزئة في 34 ولاية ومقاطعة كولومبيا اعتبارًا من نوفمبر 2023. تتضمن تنسيقات المتاجر ما يلي:

ألبرتسون

سيفوي

فونز

جوهرة أوسكو

شو

تنسيق المتجر	عدد المتاجر
431
894
327
289
154

منصات التجارة الإلكترونية وتسوق البقالة الرقمية

وصلت المبيعات الرقمية 4.1 مليار دولار في العام المالي 2022، ممثلاً 11.4% من إجمالي المبيعات.

• طلب البقالة عبر الإنترنت
• خدمات التوصيل للمنازل
• خيارات الالتقاط على الرصيف

إدارة سلسلة التوريد وتحسين المخزون

الإنفاق السنوي على المشتريات: 26.3 مليار دولار

متري سلسلة التوريد	القيمة
مراكز التوزيع	20
دوران المخزون السنوي	12.4 مرة

خدمات الصيدلة والرعاية الصحية

• إجمالي مواقع الصيدليات: 1,672
• حجم الوصفات الطبية السنوية: 245 مليون
• إدارة اللقاحات: أكثر من 18 مليون جرعة عام 2022

إدارة برنامج ولاء العملاء

مقاييس برنامج الولاء:

متري البرنامج	القيمة
أعضاء الولاء النشطين	35 مليون
معاملات القسيمة الرقمية	1.2 مليار سنويا

شركة Albertsons Companies, Inc. (ACI) - نموذج الأعمال: الموارد الرئيسية

شبكة المتجر والبنية التحتية المادية

تدير شركات Albertsons 2,266 متجرًا للبيع بالتجزئة في 34 ولاية اعتبارًا من السنة المالية 2022، بمساحة إجمالية تبلغ حوالي 186 مليون قدم مربع.

نوع المتجر	عدد المتاجر
ألبرتسون	573
سيفوي	894
فونز	325
لافتات أخرى	474

التوزيع والخدمات اللوجستية

وتحتفظ الشركة بـ 20 مركز توزيع في مواقع استراتيجية في جميع أنحاء الولايات المتحدة، مع سعة مستودعات إجمالية تبلغ حوالي 12 مليون قدم مربع.

محفظة العلامة التجارية

• ألبرتسون
• سيفوي
• فونز
• جوهرة أوسكو
• شو
• سوق النجمة
• سوبر ماركت المتحدة

موارد التكنولوجيا الرقمية

استثمرت شركة Albertsons 1.3 مليار دولار أمريكي في التكنولوجيا والقدرات الرقمية في عام 2022، لدعم:

• تطبيق التسوق عبر الهاتف المحمول
• طلب البقالة عبر الإنترنت
• منصة القسيمة الرقمية
• أنظمة التسويق الشخصية

الموارد البشرية

يبلغ إجمالي القوى العاملة 290 ألف موظف اعتبارًا من السنة المالية 2022، ويتمتعون بمهارات متنوعة في:

• عمليات البيع بالتجزئة
• خدمات الصيدلية
• التكنولوجيا الرقمية
• إدارة سلسلة التوريد
• خدمة العملاء

الموارد المالية

بلغت الإيرادات السنوية 77.65 مليار دولار في السنة المالية 2022، منها 2.5 مليار دولار نقدًا وما يعادله.

شركة ألبرتسونز (ACI) - نموذج الأعمال: عروض القيمة

تجربة تسوق شاملة

اعتبارًا من عام 2024، تدير شركة Albertsons 2276 متجرًا لبيع المواد الغذائية والأدوية بالتجزئة في 34 ولاية ومقاطعة كولومبيا. تدير الشركة العديد من العلامات التجارية لمتاجر البقالة بما في ذلك Albertsons وSafeway وVons وJewel-Osco وShaw's وAcme وTom Thumb وRandalls وUnited Supermarkets وPavilions.

العلامات التجارية للمتجر	عدد المتاجر
إجمالي عدد المتاجر	2,276
تعمل الدول	34 + مقاطعة كولومبيا

أسعار تنافسية وعروض ترويجية

في السنة المالية 2022، أعلنت شركة Albertsons عن إجمالي إيرادات قدرها 77.65 مليار دولار، بمتوسط هامش إجمالي قدره 29.4%. تقدم الشركة استراتيجيات ترويجية واسعة النطاق من خلال برنامج الولاء الخاص بها.

المقياس المالي	2022 القيمة
إجمالي الإيرادات	77.65 مليار دولار
الهامش الإجمالي	29.4%

خيارات تسوق مريحة

توفر شركة Albertsons قنوات تسوق متعددة:

• التسوق داخل المتجر
• تسليم البقالة عبر الإنترنت
• بيك اب الرصيف
• خدمات التوصيل للمنازل

المنتجات الطازجة والمنتجات ذات العلامات التجارية الخاصة

تقدم الشركة خطوط إنتاج واسعة النطاق للملصقات الخاصة عبر فئات متعددة:

• او أورجانيكس (منتجات عضوية)
• تحديد التوقيع
• الطبيعة المفتوحة
• الأطعمة لوسيرن

تجربة العملاء الشخصية

برنامج ولاء ألبرتسونز, فقط لأجلكيخدم ما يقرب من 35 مليون أسرة، ويقدم كوبونات ومكافآت رقمية مخصصة.

مقياس برنامج الولاء	2024 القيمة
خدمة الأسر	35 مليون
اسم برنامج الولاء	فقط لأجلك

Albertsons Companies, Inc. (ACI) - نموذج الأعمال: علاقات العملاء

المشاركة الرقمية من خلال تطبيق الهاتف المحمول والموقع الإلكتروني

اعتبارًا من عام 2024، تدير شركات Albertsons منصة رقمية بالمقاييس الرئيسية التالية:

متري المنصة الرقمية	البيانات الكمية
تنزيلات تطبيقات الجوال	12.3 مليون مستخدم نشط
طلبات البقالة عبر الإنترنت	7.5 مليار دولار مبيعات رقمية سنوية
زوار الموقع شهريا	45.2 مليون زائر فريد

التسويق الشخصي من خلال برنامج الولاء

برنامج ولاء ألبرتسونز, فقط لأجلك، يوفر مشاركة مستهدفة للعملاء:

• 26.7 مليون عضو نشط في برنامج الولاء
• قسيمة رقمية شخصية توفر 1.2 مليار دولار سنويًا
• 88% من المبيعات تتم من خلال معاملات بطاقات الولاء

خدمة العملاء عبر قنوات متعددة

قناة خدمة العملاء	مقاييس الأداء السنوية
الدعم داخل المتجر	2200 متجرًا بها مكاتب مخصصة لخدمة العملاء
الدعم عبر الهاتف	يتم التعامل مع 1.5 مليون مكالمة لخدمة العملاء سنويًا
قنوات الدعم الرقمي	دعم الدردشة المباشرة والبريد الإلكتروني على مدار 24 ساعة طوال أيام الأسبوع

تجارب المتاجر المحلية التي تركز على المجتمع

تحافظ شركة Albertsons على حضور قوي في المجتمع المحلي:

• إجمالي 2273 متجر بيع بالتجزئة في 34 ولاية
• 157 مليون دولار من تبرعات المجتمع المحلي في عام 2023
• مصادر المنتجات المحلية من 3600 مورد إقليمي

آليات التغذية الراجعة والتحسين المستمر

آلية ردود الفعل	الأداء السنوي
استبيانات رضا العملاء	1.2 مليون استجابات للمسح السنوي
منصات المراجعة عبر الإنترنت	تمت معالجة أكثر من 250.000 مراجعة للعملاء
معدل تنفيذ ملاحظات العملاء	تم اعتماد 72% من التحسينات المقترحة

شركة ألبرتسونز (ACI) - نموذج الأعمال: القنوات

متاجر البيع بالتجزئة المادية

تدير شركة Albertsons 2276 متجرًا للبيع بالتجزئة في 34 ولاية ومقاطعة كولومبيا اعتبارًا من عام 2023. وتدير الشركة العديد من العلامات التجارية لمتاجر البقالة بما في ذلك:

العلامة التجارية	عدد المتاجر
ألبرتسون	573
سيفوي	894
فونز	326
أجنحة	64

منصة التجارة الإلكترونية عبر الإنترنت

وصلت المبيعات الرقمية لـ Albertsons 4.3 مليار دولار في العام المالي 2022، وهو ما يمثل نمواً بنسبة 14% عن العام السابق.

تطبيق التسوق عبر الهاتف المحمول

ميزات تطبيق Albertsons للجوال:

• تكامل القسيمة الرقمية
• قوائم البقالة الشخصية
• تتبع مكافآت الولاء في الوقت الحقيقي

تجاوزت تنزيلات التطبيق 12 مليون المستخدمون النشطون في عام 2023

شراكة تسليم Instacart

عقدت شركة Albertsons شراكة مع Instacart لتوصيل البقالة عبرها 1700 متجر. خدمات التوصيل تولد تقريبا 800 مليون دولار في الإيرادات السنوية.

خدمات الاستلام من المتجر

تتوفر خدمات الاستلام من الرصيف وفي المتجر على 2100 موقع. وتمثل هذه الخدمات 22% من مبيعات البقالة الرقمية.

Albertsons Companies, Inc. (ACI) - نموذج الأعمال: شرائح العملاء

متسوقو البقالة في المناطق الحضرية والضواحي

تخدم Albertsons ما يقرب من 34.5 مليون أسرة في 34 ولاية من خلال 2,276 متجرًا للبيع بالتجزئة اعتبارًا من عام 2023. ويصل اختراق السوق في المناطق الحضرية والضواحي إلى 68% من التركيبة السكانية المستهدفة.

المنطقة	عدد المتجر	حصة السوق
الساحل الغربي	894	42%
الجنوب الغربي	456	23%
الولايات الجبلية	326	16%

المستهلكين المهتمين بالصحة

سجلت شركة Albertsons 22% من مبيعات المنتجات من فئات الأغذية العضوية والطبيعية في عام 2023.

• مبيعات المنتجات العضوية: 3.4 مليار دولار
• مجموعة المنتجات الغذائية الطبيعية: أكثر من 5000 وحدة SKU
• نمو المنتجات النباتية: 14% على أساس سنوي

العائلات الواعية بالميزانية

متوسط مدخرات الأسرة من خلال برامج الولاء: 487 دولارًا سنويًا.

فئة الادخار	المبلغ السنوي
خصومات البقالة	$312
مكافآت الوقود	$105
كوبونات رقمية	$70

جيل الألفية الباحثين عن الراحة

مقاييس المشاركة الرقمية لجيل الألفية: 4.2 مليون مستخدم نشط لتطبيقات الهاتف المحمول، زيادة بنسبة 38% في طلبات البقالة عبر الإنترنت في عام 2023.

• مبيعات البقالة عبر الإنترنت: 2.1 مليار دولار
• تنزيلات تطبيقات الهاتف المحمول: 2.7 مليون
• خدمات التوصيل والاستلام: متوفرة في 89% من مواقع المتاجر

كبار المواطنين والمتقاعدين

تصل الخدمات التي تركز على كبار السن إلى ما يقرب من 12.5 مليون عميل تزيد أعمارهم عن 65 عامًا.

خدمة كبار	معدل المشاركة
تسليم الوصفة الطبية	67%
أيام خصم كبار	53%
استشارات التغذية	22%

شركة ألبرتسونز (ACI) - نموذج الأعمال: هيكل التكلفة

تشغيل وصيانة المتجر

في السنة المالية 2022، أعلنت شركات Albertsons عن إجمالي نفقات عمليات المتجر بقيمة 4.9 مليار دولار. يشمل التقسيم:

فئة النفقات	المبلغ (مليون دولار)
تكاليف الإشغال	1,256
المرافق	687
الصيانة والإصلاحات	412
الضرائب العقارية	345

سلسلة التوريد والنفقات اللوجستية

بلغ إجمالي تكاليف سلسلة التوريد لشركة Albertsons لعام 2022 حوالي 3.2 مليار دولار أمريكي، مع المكونات الرئيسية التالية:

• النقل والتوزيع: 1.45 مليار دولار
• عمليات المستودعات: 892 مليون دولار
• إدارة المخزون: 463 مليون دولار
• الشحن والشحن: 395 مليون دولار

أجور الموظفين ومزاياهم

بلغ إجمالي تكاليف العمالة لشركة Albertsons في السنة المالية 2022 8.7 مليار دولار:

فئة التعويض	المبلغ (مليون دولار)
الأجور الأساسية	6,215
فوائد الرعاية الصحية	1,342
التقاعد والمزايا الأخرى	643
الضرائب على الرواتب	500

الاستثمار في التكنولوجيا والبنية التحتية الرقمية

خصص ألبرتسونز 412 مليون دولار للتكنولوجيا والبنية التحتية الرقمية في عام 2022:

• تطوير منصة التجارة الإلكترونية: 156 مليون دولار
• استثمارات الأمن السيبراني: 87 مليون دولار
• تقنيات التسويق الرقمي: 69 مليون دولار
• أنظمة تحليل البيانات: 100 مليون دولار

تكاليف التسويق والترويج

وصلت نفقات التسويق لشركة Albertsons في السنة المالية 2022 إلى 1.1 مليار دولار:

قناة التسويق	المبلغ (مليون دولار)
الإعلان الرقمي	387
وسائل الإعلام التقليدية	276
الحملات الترويجية	245
برامج ولاء العملاء	192

شركة ألبرتسونز (ACI) - نموذج الأعمال: تدفقات الإيرادات

مبيعات منتجات البقالة

إجمالي مبيعات البقالة لشركات Albertsons في السنة المالية 2022: 77.65 مليار دولار

فئة المنتج	مساهمة الإيرادات
طعام طازج	22.3 مليار دولار
البضائع المعبأة	18.9 مليار دولار
الأطعمة المجمدة	12.4 مليار دولار

خدمات الصيدلة والرعاية الصحية

إيرادات الصيدلة في العام المالي 2022: 20.1 مليار دولار

• مبيعات الأدوية الموصوفة: 16.8 مليار دولار
• الأدوية التي لا تستلزم وصفة طبية: 3.3 مليار دولار

عروض منتجات العلامة الخاصة

مبيعات منتجات العلامات التجارية الخاصة في عام 2022: 7.5 مليار دولار

العلامة التجارية الخاصة	الإيرادات السنوية
تحديد التوقيع	3.2 مليار دولار
الطبيعة المفتوحة	1.9 مليار دولار
سيفوي يا أورجانيكس	1.4 مليار دولار

الإعلان الرقمي والشراكات

إيرادات الإعلانات الرقمية: 450 مليون دولار في عام 2022

• شراكات الوسائط الرقمية: 210 ملايين دولار
• منصة إعلانية عبر الإنترنت: 240 مليون دولار

تحقيق الدخل من بيانات برنامج الولاء

إيرادات بيانات برنامج الولاء: 325 مليون دولار في عام 2022

مصدر تسييل البيانات	الإيرادات
مبيعات رؤى العملاء	185 مليون دولار
خدمات التسويق المستهدفة	140 مليون دولار

Albertsons Companies, Inc. (ACI) - Canvas Business Model: Value Propositions

The core value proposition for Albertsons Companies, Inc. (ACI) is a powerful combination of convenience, proprietary brand quality, and personalized digital engagement, all designed to capture the entire customer basket. This model drives identical sales growth, which was up 2.2% in the second quarter of fiscal 2025, by making it easier and more rewarding for customers to consolidate their weekly errands and purchases.

One-stop convenience: Grocery, pharmacy, and fuel in one location.

You save time when you can check off multiple errands in one stop, and that convenience is a major draw. As of September 6, 2025, Albertsons operated 2,257 retail stores, but the real value is in the co-located services.

The integrated model means you can fill a prescription, buy groceries, and get gas all at the same time. It's a simple, defintely effective way to increase basket size and customer frequency.

Integrated Service	Number of Locations (as of Sept 6, 2025)	Value Proposition
Retail Stores	2,257	Core grocery and fresh food access.
In-Store Pharmacies	1,720	Health and wellness services, driving strong identical sales growth in pharmacy.
Associated Fuel Centers	405	Fuel rewards redemption point, linking loyalty to a non-grocery essential.

Quality and value via a robust Own Brands portfolio.

In a period of elevated inflation, the Own Brands portfolio (private label) is a critical value lever, offering national-brand quality at a lower price point. This portfolio is a massive asset, valued at over $16.5 billion, and its penetration continues to grow. For the first fiscal quarter of 2025, private label sales penetration reached 25.7% of total sales.

The company is actively pushing to increase this to 30% penetration over time, which will boost margins while still providing value to you, the customer. They are constantly innovating, too, launching new brands like Chef's Counter™ in May 2025 for premium prepared foods.

• Signature SELECT®: The flagship brand with 8,000 items, covering everything from packaged goods to fresh meat.
• O Organics®: Features more than 1,500 USDA Certified Organic products, appealing to health-conscious shoppers.
• Open Nature®: Offers over 500 products free from unnecessary additives.

Omnichannel shopping flexibility (in-store, pickup, delivery).

The ability to shop when and how you want-in-store, or digitally for pickup (Drive Up & Go) or home delivery-is no longer a nice-to-have; it's essential. Albertsons is investing heavily here, and the numbers show it's working. Digital sales surged by 23% in the second quarter of fiscal 2025, a clear sign of customer adoption.

Here's the quick math: Digital sales now represent about 9% of total grocery revenue. That growth rate is outpacing the overall identical sales increase, so this channel is driving new business and deeper engagement from existing customers.

Personalized savings through the 48.7 million member loyalty program.

The 'for U™' loyalty program, which includes the paid FreshPass® tier, is the engine of the company's personalization strategy. It's a huge and growing base, reaching 48.7 million members in the second quarter of fiscal 2025, a 13% increase year-over-year.

This program translates directly into savings and convenience for you. Members get personalized deals, digital coupons, and gas rewards. Critically, nearly 2 in 5 engaged households use the automatic cash-off feature to redeem loyalty points for discounts at checkout-that's a seamless value delivery. Plus, the November 2025 partnership with Uber to offer all loyalty members extended free trials of Uber One adds significant, non-grocery value to the membership.

Fresh, locally sourced products where available.

While the focus is on value and convenience, quality in fresh food remains a core part of the value proposition. The company continues to invest in 'fresh categories', which are high-margin and crucial for customer satisfaction. They leverage their local banners-like Safeway, Vons, and Jewel-Osco-to emphasize local produce and regional specialties, though specific 2025 metrics for local sourcing volumes are not publicly broken out.

The push for quality is evident in their high-end private labels, like Primo Taglio® for premium meats and cheeses, and Waterfront BISTRO® for traceable seafood, reinforcing the commitment to fresh, high-quality options across the store.

Albertsons Companies, Inc. (ACI) - Canvas Business Model: Customer Relationships

Albertsons Companies' customer relationship strategy is a deliberate shift from transactional shopping to a data-driven, omnichannel (multiple channels like in-store and online) engagement model. The goal is simple: drive customer lifetime value by making the shopping experience more personalized and convenient, which is working-omnichannel shoppers spend 3x more than in-store-only shoppers.

This approach balances high-tech personalization, like the 'Just for U' program, with the high-touch service you expect from a neighborhood grocer, which is critical for retaining customers in a competitive market.

Loyalty program (Just for U) for personalized offers and rewards.

The 'Just for U' loyalty program is the core engine of customer retention and personalization for Albertsons Companies. It moves beyond simple discounts to offer tailored digital coupons and rewards, which builds customer stickiness (loyalty) and increases the average basket size. The scale of this program is massive, with total loyalty members increasing to 48.7 million as of the second quarter of fiscal year 2025, a 13% year-over-year increase.

The financial impact of this loyalty base is defintely clear: actively engaged members-those who regularly use the digital tools and offers-spend 4x more than a non-actively engaged shopper. The program's success is directly tied to the company's 'Customers for Life' strategy, which prioritizes customer growth and engagement through digital connection.

Just for U Loyalty Program Key Metrics (FY 2025)	Value/Metric	Source/Impact
Total Loyalty Members (Q2 2025)	48.7 million	Increased 13% year-over-year, showing strong customer acquisition.
Active Member Spending Multiplier	4x more	Actively engaged members spend this much more than non-actively engaged members.
Omnichannel Household Spending Multiplier	3x more	Shoppers who use both digital and in-store channels spend this much more than in-store-only shoppers.

Dedicated in-store customer service and associate connections.

While digital is growing, the physical store experience remains a key relationship touchpoint. Albertsons Companies invests heavily in store remodels and associate training to ensure a high-touch experience for fresh categories and pharmacy services. In the first 28 weeks of fiscal year 2025, the company's capital expenditures of $950.5 million included the completion of 51 remodels and the opening of three new stores.

This investment is crucial because the in-store staff are the primary face-to-face connection, especially for high-value segments like the pharmacy. For example, the pharmacy business is a significant driver of identical sales growth, and cross-shoppers between grocery and pharmacy are exceptionally valuable, contributing outsized customer lifetime value to the total store.

Digital and mobile app engagement for order tracking and promotions.

The mobile app acts as a 'Swiss Army knife of tools,' integrating the loyalty program, digital coupons, and e-commerce into a single platform. This digital-first approach is accelerating customer acquisition and retention. Digital sales surged by 23% year-over-year in Q2 fiscal 2025, following a 25% jump in Q1 fiscal 2025.

This growth means e-commerce accounted for approximately 9% of total grocery revenue in Q1 fiscal 2025. The company is also leveraging AI-powered interactive features like 'shop assist' to enhance the digital experience. One clean one-liner: Digital engagement is where the future customer value is unlocked.

• Digital sales increased 23% in Q2 2025, showing strong momentum.
• E-commerce makes up 9% of total grocery revenue in Q1 2025.
• The in-store app mode was adopted by 10 million customers quickly.
• Delivery in two hours or less is available to three-quarters of the households served.

Self-service options like self-checkout and digital coupons.

Albertsons Companies uses self-service to provide speed and convenience, reducing friction for time-sensitive shoppers. This includes traditional self-checkout lanes and, more importantly, the self-service digital coupon redemption through the 'Just for U' app. Customers redeem personalized offers digitally, effectively self-servicing their own discounts.

However, the adoption of advanced, fully automated self-service technologies, like the 'Just Walk Out' concept, has seen 'varying successes' in pilots. This indicates a cautious, realist approach: they will implement self-service where it clearly aids the customer journey, like digital coupons and standard self-checkout, but they will not chase every new technology without clear customer acceptance.

Albertsons Companies, Inc. (ACI) - Canvas Business Model: Channels

Physical Retail Stores Across 35 States and D.C.

The core channel for Albertsons Companies remains its vast physical footprint, which is the primary touchpoint for millions of customers. As of September 6, 2025, the company operated a total of 2,257 retail stores, spanning across 35 states and the District of Columbia. This network operates under 22 well-known banners, including Safeway, Vons, and Jewel-Osco, giving the company a deep, localized presence.

This physical channel is a crucial asset, not just for traditional grocery sales, but also as the backbone for the digital fulfillment strategy (omnichannel). We saw the company invest heavily in this channel in the first 28 weeks of fiscal 2025, with capital expenditures totaling $950.5 million, which included the completion of 51 remodels and the opening of three new stores. The physical store is defintely not going anywhere; it's just getting smarter.

E-commerce Platforms (Company Websites and Mobile Apps)

The digital channel is where Albertsons Companies is driving significant near-term growth and margin improvement. This includes its proprietary websites and mobile applications, supporting both home delivery and Drive Up & Go (curbside pickup) services. The growth here is substantial: digital sales surged by 25% in the first quarter of fiscal 2025 and continued to climb with a 23% increase in the second quarter.

Here's the quick math on the digital channel's scale:

• Digital Sales Growth (Q1 2025): 25%.
• Digital Sales Growth (Q2 2025): 23%.
• E-commerce Share of Grocery Revenue (Q1 2025): 9%.
• Loyalty Members (as of Q2 2025): 48.7 million, up 13% year-over-year.

What this estimate hides is the profitability: management stated the e-commerce business is 'near breakeven and improving,' which is a key milestone in the grocery space. The digital channel is now a primary driver of identical sales growth, alongside pharmacy.

Third-Party Delivery Platforms (Uber, Instacart, etc.)

To maximize reach and convenience, Albertsons Companies uses a hybrid approach, supplementing its own fleet with third-party logistics (3PL) providers. This strategy allows for rapid scaling of delivery capacity without the massive capital outlay of a fully owned fleet.

The most recent strategic move, announced in November 2025, was the expanded collaboration with Uber, offering Uber One perks to all 48.7 million loyalty members. This channels the company's customer base directly into a premium third-party delivery ecosystem, making it easier to shop across the entire network of banners.

In-Store Pharmacies

The in-store pharmacy channel is a high-growth, high-engagement part of the business model. As of September 6, 2025, the company operated 1,720 in-store pharmacies. This channel is a significant contributor to the overall sales mix and customer retention, as pharmacy customers are highly loyal and tend to buy more groceries.

The financial impact is clear:

• Pharmacy and Health Growth (Q1 2025): 20% year-over-year.
• Pharmacy Revenue Share (Q2 2025): 13.4% of net sales and other revenue.

Strong growth in pharmacy sales was the primary driver of the 2.2% identical sales increase in the second quarter of fiscal 2025. This growth, however, did contribute to a slight compression in the overall gross margin rate, since pharmacy sales generally carry a lower gross margin than grocery.

Albertsons Media Collective (AMC) for CPG Advertising

Albertsons Media Collective (AMC) is a distinct, high-margin channel that monetizes the company's first-party customer data (what they call a retail media network). It acts as an advertising agency, offering Consumer Packaged Goods (CPG) brands the ability to target the 48.7 million loyalty members across both digital and physical touchpoints.

This channel is a crucial part of the 'Customers for Life' strategy, fueling reinvestment back into the core grocery business. Its channels are omnichannel:

• Digital: Onsite placements, offsite media (like Pinterest and Meta partnerships), and a new API for advertisers to integrate campaign data.
• In-Store: A new in-store digital display network pilot launched in the summer of 2025, bringing digital creative to the physical shelf.

While the company doesn't break out exact revenue, the estimated annual revenue for Albertsons Media Collective is around $55.4 million. This is a high-margin revenue stream that is separate from the e-commerce profitability calculation, which gives a cleaner view of the grocery business performance.

Channel Type	Key Metric (Fiscal 2025)	Performance/Scale	Strategic Role
Physical Retail Stores	Total Store Count (Sep 6, 2025)	2,257 stores in 35 states and D.C.	Core revenue driver; Hub for omnichannel fulfillment (Drive Up & Go).
E-commerce Platforms	Digital Sales Growth (Q2 2025)	23% increase	Convenience and customer engagement; Nearing breakeven profitability.
In-Store Pharmacies	Pharmacy Revenue Share (Q2 2025)	13.4% of net sales and other revenue	High-growth, high-retention channel; Primary driver of identical sales growth.
Third-Party Delivery	Loyalty Member Integration (Nov 2025)	48.7 million members offered Uber One perks	Scalable last-mile delivery; Extended customer value proposition (CVP).
Albertsons Media Collective	Estimated Annual Revenue	Approximately $55.4 million (Est.)	High-margin retail media network; Monetizes first-party data for CPG brands.

Albertsons Companies, Inc. (ACI) - Canvas Business Model: Customer Segments

You need to know who Albertsons Companies, Inc. (ACI) is selling to right now to understand their strategy, and the answer is a diverse mix: they are serving the vast, everyday shopper in the suburbs while aggressively capturing the high-value, digital-first, and health-focused consumer.

The company's focus is on a 'Customers for Life' strategy, which means they are segmenting their market not just by location, but by behavior and wallet share. This approach is backed by a massive loyalty program that reached 48.7 million members in the second quarter of fiscal year 2025 (Q2 FY25), a 13% increase year-over-year.

Urban and Suburban Grocery Shoppers

The core customer base for Albertsons Companies, Inc. is the typical American household in both metropolitan and surrounding suburban areas. This segment is served across 35 states by over 2,200 stores operating under 22 different banners like Safeway, Vons, and Jewel-Osco.

The scale here is immense. Albertsons is 'doubling down' on its value proposition for the 37 million customers who shop their stores each week. This is the foundational segment that drives the bulk of their $18.92 billion in net sales and other revenue reported in Q2 FY25.

The sheer number of weekly customers shows the company is a grocery staple.

Value-conscious consumers seeking competitive prices and promotions

This segment is growing due to persistent inflationary pressures, and it's a critical focus area. These customers are actively looking for deals, and Albertsons is responding by investing in its pricing strategy to 'level the playing field' against discount competitors.

The company is driving more value through promotions and national sales events, and they have lowered prices on hundreds of items across several divisions, with plans to roll out lower prices across other divisions in fiscal year 2025. This strategy is essential for retaining customers who might otherwise gravitate toward pure-play discount stores. To be fair, keeping this customer happy is a constant battle for all traditional grocers.

Health-conscious consumers

This segment represents a high-growth, high-lifetime-value opportunity, especially for the integrated pharmacy business. These customers prioritize fresh categories and health services, which is why identical sales growth in Q2 FY25 was primarily driven by strong growth in pharmacy sales.

Albertsons is actively engaging this segment through its digital wellness platform, Sincerely Health. This platform had 2.3 million enrolled loyalty members using connected devices as of July 2025. For Q1 FY25, the company reported that pharmacy and health sales climbed by a significant 20%, showing the direct impact of catering to this consumer's needs.

Digital-first shoppers

The digital-first shopper is the fastest-growing segment in terms of engagement and is central to the company's long-term strategy. This customer expects seamless omnichannel (in-store and online) convenience, which Albertsons is delivering through its mobile app and expanded fulfillment options like curbside pickup and delivery.

The growth here is defintely impressive:

• Digital sales surged by 23% in Q2 FY25.
• For the first half of the fiscal year, digital sales growth was even stronger, rising 25% in Q1 FY25.
• The company is leveraging artificial intelligence (AI) to accelerate customer acquisition and retention within this segment.

Here is a quick summary of the key customer segments and their measurable impact on the business in fiscal year 2025:

Customer Segment	Core Characteristic	Key FY25 Metric/Data Point
Urban and Suburban Shoppers	Core, high-frequency grocery buyer	Serves 37 million customers shopping stores each week.
Digital-First Shoppers	Prioritizes convenience and omnichannel experience	Digital sales increased 23% in Q2 FY25.
Health-Conscious Consumers	Seeks fresh food, pharmacy, and wellness solutions	Pharmacy and health sales climbed 20% in Q1 FY25.
Value-Conscious Consumers	Driven by price, promotions, and loyalty rewards	Loyalty program reached 48.7 million members in Q2 FY25.

Finance: draft a report mapping the average basket size and frequency of the 48.7 million loyalty members against the 37 million weekly shoppers by the end of this month.

Albertsons Companies, Inc. (ACI) - Canvas Business Model: Cost Structure

The cost structure for Albertsons Companies, Inc. is fundamentally volume-driven, typical for a leading food and drug retailer. Your biggest expense is always the product on the shelf, so managing the Cost of Goods Sold (COGS) is paramount, but the near-term risk clearly lies in escalating labor costs and the massive capital outlay needed for digital transformation.

We are looking at a high-volume, low-margin model where cost efficiency is the core competitive lever. The company is actively trying to offset rising operational costs with productivity initiatives, but the investments needed to compete in omnichannel retail are substantial.

Cost of Goods Sold (COGS) is the largest expense (inventory and supplier costs)

As you'd expect, the inventory Albertsons Companies buys and processes is the single largest cost. For the full fiscal year 2025, the annual Cost of Goods Sold is estimated at $58.135 billion, representing a 1.65% increase from the prior year. This figure includes the cost of purchasing, warehousing, and manufacturing the goods sold in its stores, distribution centers, and manufacturing facilities.

The gross margin rate-the revenue left after COGS-was 27.0% in the second quarter of fiscal 2025. This rate is under pressure, primarily due to two factors: the strong growth of lower-margin pharmacy sales and the increasing delivery and handling costs tied to the 23% growth in digital sales. It's a classic trade-off: you gain sales, but at a lower margin.

Metric	Value (FY2025 Data)	Context / Impact
Annual COGS (Estimate)	$58.135 billion	Represents the vast majority of all expenses.
Q2 FY25 COGS	$13.809 billion	Cost for the quarter ending September 6, 2025.
Q2 FY25 Gross Margin Rate	27.0%	Decreased due to mix shift toward lower-margin pharmacy and higher digital fulfillment costs.

Labor costs for 285,000 associates and delivery/fulfillment staff

Labor is the second major cost driver, and it's a significant headwind. Albertsons Companies employs approximately 285,000 associates as of February 22, 2025, covering everything from in-store staff and pharmacists to distribution and delivery personnel. Labor costs are a key component of the Selling and Administrative Expenses.

Honestly, wage inflation and ongoing labor contract negotiations are the largest known risks to profitability right now. Analysts note that negotiations involving roughly 120,000 associates are expected to keep these employee-related costs elevated. The company's productivity initiatives are defintely needed just to offset these rising wage rates, not necessarily to create massive new savings.

Selling and administrative expenses (25.4% of Net sales in Q2 FY25)

Selling and administrative expenses (SG&A) cover all non-COGS operating costs, like labor, marketing, utilities, and rent. In the second quarter of fiscal 2025, SG&A expenses accounted for 25.4% of Net sales and other revenue, a slight improvement from the previous year, which shows some operational discipline.

The company achieved this decrease in the percentage of sales mainly by leveraging employee costs through efficiency programs and benefiting from lower merger-related costs following the termination of the Kroger deal. But, to be fair, this was partially offset by increases in business transformation costs, which is a key forward-looking investment.

Capital expenditures for store remodels and technology (forecasted $1.8 billion to $1.9 billion for FY25)

Capital expenditures (CapEx) are the funds spent on acquiring or upgrading physical assets and technology, and this is where the company is placing its bets for future growth. Albertsons Companies has raised its forecast for fiscal year 2025 CapEx to a range of $1.8 billion to $1.9 billion.

This spending is not just maintenance; it is a strategic investment in the future customer experience. Through the first 28 weeks of fiscal 2025, the company had already spent $950.5 million on CapEx. This money is being deployed across several critical areas:

• Completing 51 store remodels to modernize the physical footprint.
• Opening three new stores to expand market reach.
• Continued investment in digital and technology platforms to support omnichannel growth.

Business transformation and technology investment costs

A significant portion of the cost structure is now dedicated to future-proofing the business. These are the costs embedded within both SG&A and CapEx that drive the company's 'Customers for Life' strategy, focusing on digital and omnichannel capabilities.

These transformation costs are a necessary evil. They include expenses for developing new digital platforms, modernizing technology infrastructure, and integrating digital sales channels with physical stores. The increase in these costs is a direct trade-off for the lower merger-related costs, essentially swapping one-time deal expenses for ongoing strategic investment expenses.

The quick math shows that this investment is critical for defending market share against competitors like Walmart and Amazon, who have massive technology advantages. Finance: track CapEx utilization against the $1.9 billion high-end forecast monthly.

Albertsons Companies, Inc. (ACI) - Canvas Business Model: Revenue Streams

You're looking for a clear picture of how Albertsons Companies, Inc. (ACI) actually makes its money, not just the top-line number. The direct takeaway is that while core grocery remains the foundation, high-growth, lower-margin segments like pharmacy and digital channels are the primary levers for identical sales growth in late 2025.

Net sales and other revenue for the second quarter of fiscal 2025, which ended on September 6, 2025, reached a substantial $18,915.8 million, an increase of 2.0% year-over-year. This revenue is segmented across multiple customer touchpoints, reflecting the company's hybrid model as a food, drug, and fuel retailer.

Core Grocery and General Merchandise Sales

The bulk of Albertsons Companies' revenue still comes from the aisles-your everyday grocery and general merchandise purchases. This category is split into two main components, which together account for over three-quarters of total sales. For the second quarter of fiscal 2025, non-perishable products represented 48.8% of total net sales and other revenue, while fresh products, a key focus area for customer differentiation, made up 31.4% of the total. This means core grocery sales drive roughly 80.2% of the company's revenue.

The company's identical sales (sales from stores open for a full year) rose by 2.2% (adjusted) in Q2 2025, showing that they are defintely holding their own in a competitive market. The private label portfolio, which includes brands like O Organics and Signature Select, is a critical component here, offering higher margins and driving customer loyalty.

Pharmacy Sales (a key driver of identical sales growth)

The pharmacy segment is a critical growth engine, even if it carries a lower gross margin rate compared to grocery. Pharmacy sales accounted for 13.4% of total net sales and other revenue in Q2 fiscal 2025. More importantly, the strong performance in pharmacy sales was explicitly cited as the primary driver of the overall 2.2% identical sales increase for the quarter. This is a powerful trend: you see customers consolidating their weekly grocery trip with their prescription pickup, boosting both basket size and visit frequency.

The integration of health and wellness services, especially post-pandemic, has turned the pharmacy into a high-value anchor for the entire store ecosystem. It's a sticky revenue stream.

Fuel Sales from Associated Fuel Centers

Fuel sales provide a high-volume, low-margin revenue stream that significantly drives traffic to the grocery stores. As of January 1, 2025, Albertsons Companies operated 406 associated fuel centers, often branded as Safeway Fuel or Albertsons Express. Fuel sales represented 4.8% of the total net sales and other revenue in Q2 fiscal 2025.

While fuel sales contribute to revenue, they can also introduce volatility. For example, lower fuel sales partially offset increases in other revenue streams during Q2 2025, which shows why you need to watch this segment closely as a traffic driver, not just a profit center.

Digital Advertising Revenue from the Albertsons Media Collective

A rapidly growing, high-margin revenue stream is digital advertising, managed through the Albertsons Media Collective (AMC). This is essentially monetizing the company's vast first-party shopper data from its loyalty program, which grew to 48.7 million members in Q2 2025.

The AMC platform allows consumer packaged goods (CPG) brands to place targeted ads both on Albertsons' digital properties and in-store via a new digital display network launched in June 2025. Digital sales overall, which include e-commerce and delivery fees, surged 23% in Q2 2025, demonstrating the channel's growing influence. Analysts estimate Albertsons Media Collective's annual revenue is around $55.4 million, a figure that represents a pure-play, high-margin opportunity for future growth.

Here's the quick math on the Q2 2025 revenue composition:

Revenue Stream Segment	Percentage of Total Net Sales & Other Revenue (Q2 FY2025)	Primary Financial Role
Non-Perishables (Core Grocery)	48.8%	Foundation of sales volume and customer trips
Fresh Products (Core Grocery)	31.4%	Key differentiator and margin driver
Pharmacy Sales	13.4%	Primary driver of identical sales growth
Fuel Sales	4.8%	Traffic driver and high-volume revenue
Other Revenue (Incl. Digital Ads)	1.6%	High-margin growth and service fees

The company's focus on its digital channel is a clear action point for investors and strategists:

• Digital sales grew 23% in Q2 2025.
• Total loyalty membership reached 48.7 million.
• Retail media (AMC) monetizes this loyalty data for high-margin advertising revenue.

What this estimate hides is the true profit margin of the AMC, which is significantly higher than the thin margins on core grocery. The action is clear: Finance needs to model the AMC's contribution to Adjusted EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) over the next four quarters to capture the full picture of this high-quality revenue stream.