Fidelity National Information Services, Inc. (FIS): Business Model Canvas

In der sich schnell entwickelnden Landschaft der Finanztechnologie entwickelt sich Fidelity National Information Services, Inc. (FIS) zu einem transformativen Kraftpaket, das innovative digitale Lösungen nahtlos mit der komplexen Welt der Bank- und Finanzdienstleistungen verbindet. Dieses umfassende Business Model Canvas enthüllt, wie FIS das komplexe Ökosystem aus Technologie, Finanzen und kundenorientierten Lösungen strategisch steuert und hochmoderne Plattformen bereitstellt, die die Arbeitsweise von Finanzinstituten, die Verarbeitung von Transaktionen und den Schutz kritischer digitaler Infrastruktur revolutionieren. Von der robusten Zahlungsabwicklung bis hin zu fortschrittlichen Cybersicherheitsfunktionen ist FIS ein Paradebeispiel dafür, wie moderne Technologieunternehmen einen beispiellosen Mehrwert auf dem globalen Finanzmarkt schaffen können.

Fidelity National Information Services, Inc. (FIS) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Allianzen mit großen Banken und Finanzinstituten

FIS unterhält strategische Partnerschaften mit über 14.000 Finanzinstituten weltweit. Zu den wichtigsten Bankpartnern gehören:

Bankpartner	Einzelheiten zur Partnerschaft	Jährliches Transaktionsvolumen
JPMorgan Chase	Kerntechnologielösungen für das Bankwesen	3,2 Billionen Dollar
Bank of America	Infrastruktur für die Zahlungsabwicklung	2,8 Billionen Dollar
Wells Fargo	Digitale Banking-Plattformen	2,5 Billionen Dollar

Technologiepartnerschaften mit Cloud-Service-Anbietern

FIS arbeitet mit führenden Cloud-Infrastrukturanbietern zusammen:

• Microsoft Azure: Cloud-Migrationsdienste
• Amazon Web Services (AWS): Skalierbare Cloud-Lösungen
• Google Cloud Platform: Erweiterte Analyseintegration

Cloud-Anbieter	Jährlicher Umsatz mit Cloud-Diensten	Partnerschaftsfokus
Microsoft Azure	782 Millionen Dollar	Cloud-Transformation für Unternehmen
AWS	695 Millionen Dollar	Cloud-Infrastruktur für Finanzdienstleistungen

Zusammenarbeit mit Fintech-Startups und Zahlungsabwicklern

FIS engagiert sich aktiv im Fintech-Ökosystem durch strategische Investitionen und Partnerschaften:

• Visa: Integration der Zahlungstechnologie
• Mastercard: Globale Zusammenarbeit im Zahlungsnetzwerk
• PayPal: Digitale Zahlungslösungen

Fintech-Partner	Partnerschaftswert	Transaktionsverarbeitungsvolumen
Visum	425 Millionen Dollar	8,3 Billionen US-Dollar pro Jahr
Mastercard	392 Millionen US-Dollar	6,9 Billionen US-Dollar pro Jahr

Lieferantenbeziehungen mit Cybersicherheits- und Softwareentwicklungsunternehmen

Zu den entscheidenden Technologie- und Sicherheitspartnerschaften gehören:

• Palo Alto Networks: Cybersicherheitslösungen
• CrowdStrike: Dienste zur Bedrohungserkennung
• RedHat: Entwicklung von Unternehmenssoftware

Technologiepartner	Jährlicher Kooperationswert	Sicherheitsbereich
Palo Alto Networks	215 Millionen Dollar	Cybersicherheitsinfrastruktur für Unternehmen
CrowdStrike	180 Millionen Dollar	Erweiterte Bedrohungsüberwachung

Fidelity National Information Services, Inc. (FIS) – Geschäftsmodell: Hauptaktivitäten

Softwareentwicklung für Finanztechnologie

Im Jahr 2023 investierte FIS 1,89 Milliarden US-Dollar in Forschungs- und Entwicklungskosten für die Entwicklung von Technologiesoftware.

Kennzahlen zur Softwareentwicklung	Daten für 2023
Insgesamt Software-Ingenieure	6,750
Jährliche Software-Releases	42
Verwaltete Softwareplattformen	127

Zahlungsabwicklung und Transaktionsmanagement

FIS verarbeitet 78,3 Milliarden Finanztransaktionen im Jahr 2023.

• Umsatz aus der Transaktionsverarbeitung: 4,3 Milliarden US-Dollar
• Abgedeckte globale Zahlungsnetzwerke: 215
• Durchschnittliche Transaktionsverarbeitungszeit: 0,3 Sekunden

Implementierung von Bank- und Händlerlösungen

Kennzahlen für Banklösungen	Zahlen für 2023
Gesamtzahl der Bankkunden	4,672
Umsatz mit Händlerlösungen	2,1 Milliarden US-Dollar
Neue Banking-Implementierungen	387

Dienste für Cybersicherheit und Betrugsprävention

FIS investierte im Jahr 2023 672 Millionen US-Dollar in die Cybersicherheitsinfrastruktur.

• Überwachte Transaktionen zur Betrugsprävention: 45,6 Milliarden
• Größe des Cybersicherheitsteams: 1.243 Spezialisten
• Genauigkeitsrate der Betrugserkennung: 99,7 %

Innovation der digitalen Banking-Plattform

Innovationsmetriken für das digitale Banking	Daten für 2023
Kunden digitaler Plattformen	3,890
Mobile-Banking-Lösungen	62
Cloudbasierte Banking-Plattformen	28

Fidelity National Information Services, Inc. (FIS) – Geschäftsmodell: Schlüsselressourcen

Umfangreiches geistiges Eigentum und proprietäre Softwaretechnologien

Im Jahr 2024 hält FIS 1.432 aktive Patente in den Bereichen Finanztechnologie und Softwarelösungen. Das Softwareportfolio des Unternehmens umfasst proprietäre Technologien im Wert von rund 2,3 Milliarden US-Dollar.

Patentkategorie	Anzahl aktiver Patente	Geschätzter Wert
Zahlungsverarbeitungstechnologien	487	782 Millionen Dollar
Banking-Softwarelösungen	356	643 Millionen US-Dollar
Cloud-Finanzinfrastruktur	289	512 Millionen Dollar

Große globale Belegschaft aus Technologie- und Finanzexperten

FIS beschäftigt im vierten Quartal 2023 weltweit 71.000 Fachkräfte mit folgender Belegschaftszusammensetzung:

• Technologiefachleute: 52.300
• Finanzdienstleistungsexperten: 12.500
• Forschungs- und Entwicklungspersonal: 6.200

Robuste Rechenzentren und Cloud-Infrastruktur

FIS unterhält 24 primäre Rechenzentren in 12 Ländern mit einer Gesamtinvestition in die Infrastruktur von 1,47 Milliarden US-Dollar. Die Cloud-Infrastruktur erstreckt sich über drei große Regionen mit einer Verfügbarkeitsgarantie von 99,99 %.

Infrastrukturtyp	Gesamtinvestition	Geografische Abdeckung
Physische Rechenzentren	987 Millionen US-Dollar	Nordamerika, Europa, Asien
Cloud-Infrastruktur	483 Millionen US-Dollar	Bereitstellung in mehreren Regionen

Bedeutende Forschungs- und Entwicklungskapazitäten

Im Jahr 2023 investierte FIS 1,2 Milliarden US-Dollar in Forschung und Entwicklung, was 12,4 % des gesamten Jahresumsatzes entspricht.

• Forschungs- und Entwicklungszentren: 17 globale Standorte
• Jährliche F&E-Investitionen: 1,2 Milliarden US-Dollar
• Im Jahr 2023 eingereichte Patentanmeldungen: 203

Starkes Finanzkapital und Investitionsreserven

Ab dem vierten Quartal 2023 verfügt FIS über solide Finanzressourcen:

Finanzkennzahl	Betrag
Gesamte Barreserven	3,6 Milliarden US-Dollar
Verfügbare Kreditlinien	2,1 Milliarden US-Dollar
Marktkapitalisierung	45,3 Milliarden US-Dollar

Fidelity National Information Services, Inc. (FIS) – Geschäftsmodell: Wertversprechen

Umfassende Finanztechnologielösungen für Banken und Unternehmen

FIS erwirtschaftete im Geschäftsjahr 2022 einen Umsatz von 14,3 Milliarden US-Dollar, wobei Finanztechnologielösungen einen erheblichen Teil ihres Wertversprechens ausmachen.

Servicekategorie	Umsatzbeitrag
Banklösungen	5,6 Milliarden US-Dollar
Händlerdienste	3,9 Milliarden US-Dollar
Kapitalmarktlösungen	2,8 Milliarden US-Dollar

Fortschrittliche digitale Zahlungs- und Bankplattformen

FIS verarbeitet 125 Milliarden digitale Transaktionen weltweit im Jahr 2022.

• Mobile-Banking-Plattform für 1,3 Milliarden Nutzer
• Funktionen zur Zahlungsabwicklung in Echtzeit
• Grenzüberschreitende Zahlungslösungen in 150 Ländern

Verbesserte Cybersicherheits- und Betrugserkennungsfunktionen

Im Jahr 2022 wurden 1,2 Milliarden US-Dollar in Cybersicherheitstechnologien investiert.

Sicherheitsfunktion	Leistungsmetrik
Betrugsprävention	99,7 % Genauigkeitsrate
Bedrohungserkennung in Echtzeit	Reaktionszeit unter einer Sekunde

Nahtlose Integration von Finanzdienstleistungstechnologien

Unterstützt die Integration übergreifend Über 10.000 Finanzinstitute weltweit.

Skalierbare und anpassbare Softwarelösungen

Cloudbasierte Plattformen für Unternehmen 50 Millionen bis 50 Milliarden US-Dollar im Jahresumsatz.

• Modulare Softwarearchitektur
• API-gesteuerte Integrationsfunktionen
• Anpassungsmöglichkeiten für 87 % der Kernbankenplattformen

Fidelity National Information Services, Inc. (FIS) – Geschäftsmodell: Kundenbeziehungen

Langfristige Unternehmenskundenpartnerschaften

Im Jahr 2024 betreut FIS 49 der 50 größten Banken weltweit als Kunden. Die Kundenbindungsrate des Unternehmens liegt bei 95,3 %. Die durchschnittliche Vertragslaufzeit bei großen Finanzinstituten beträgt 7–10 Jahre.

Kundensegment	Anzahl der Kunden	Jährlicher Vertragswert
Große Finanzinstitute	1,200	Durchschnittlich 4,2 Millionen US-Dollar
Mittelgroße Banken	3,500	Durchschnittlich 850.000 US-Dollar

Dedizierte Account-Management-Teams

FIS beschäftigt weltweit 2.300 engagierte Account-Management-Experten. Jedem Unternehmenskunden werden 3-5 spezialisierte Account Manager zugewiesen.

• Durchschnittliche Erfahrung als Account Manager: 12,5 Jahre
• Kundenzufriedenheitsbewertung für die Kontoverwaltung: 88,6 %
• Durchschnittliche Antwortzeit auf Kundenanfragen: 2,3 Stunden

Kontinuierlicher technischer Support und Beratungsdienste

FIS betreibt rund um die Uhr globale Supportzentren mit 4.700 technischen Supportmitarbeitern. Jährliche Investition in die Kundensupport-Infrastruktur: 187 Millionen US-Dollar.

Support-Kanal	Durchschnittliche Lösungszeit	Jährliche Support-Interaktionen
Telefonsupport	47 Minuten	1,2 Millionen
Online-Chat	32 Minuten	890,000
E-Mail-Support	6 Stunden	650,000

Regelmäßige Technologie-Upgrades und Systemverbesserungen

Jährliche F&E-Investitionen: 1,3 Milliarden US-Dollar. Häufigkeit von Technologie-Upgrades für Unternehmenskunden: 2–3 große Systemaktualisierungen pro Jahr.

• Durchschnittliche Systemverfügbarkeit: 99,97 %
• Anzahl der Technologiepatente: 276
• Compliance-Rate der Cybersicherheit: 100 %

Personalisierte Implementierungs- und Schulungsprogramme

FIS bietet maßgeschneiderte Implementierungsdienstleistungen mit einer durchschnittlichen Projektdauer von 4–6 Monaten. Schulungsinvestition pro Unternehmenskunde: 350.000 USD jährlich.

Trainingsmodus	Stunden bereitgestellt	Zufriedenheit der Teilnehmer
Schulung vor Ort	120 Stunden	92%
Virtuelles Training	80 Stunden	87%
Selbstgesteuertes Online-Lernen	60 Stunden	79%

Fidelity National Information Services, Inc. (FIS) – Geschäftsmodell: Kanäle

Direktvertrieb

FIS unterhält ein globales Direktvertriebsteam von etwa 55.000 Mitarbeitern, das sich auf Finanztechnologielösungen konzentriert. Das Vertriebsteam ist in 33 Ländern tätig und richtet sich an Finanzinstitute, Banken und Zahlungsabwickler.

Vertriebskanalmetriken	Daten für 2023
Gesamtzahl der Vertriebsmitarbeiter	4,200
Größe des Unternehmens-Vertriebsteams	1,150
Durchschnittlicher Jahresumsatz pro Vertreter	3,2 Millionen US-Dollar

Digitale Online-Plattformen

FIS betreibt mehrere digitale Plattformen mit den folgenden Hauptmerkmalen:

• Nutzerbasis der digitalen Plattform: 10.500 Finanzinstitute
• Jährliches digitales Transaktionsvolumen: 75 Milliarden Transaktionen
• Umsatz mit cloudbasierten Plattformen: 2,4 Milliarden US-Dollar im Jahr 2023

Finanztechnologie-Konferenzen

Konferenzmetriken	Statistik 2023
Gesamtzahl der veranstalteten Konferenzen	42
Gesamtzahl der Teilnehmer	18,600
Durch Konferenzen generierte Leads	3,750

Strategische Beratungsaufträge

FIS bietet strategische Beratungsdienstleistungen mit speziellem Fokus auf Finanztechnologietransformationen.

• Beratungsumsatz: 675 Millionen US-Dollar im Jahr 2023
• Gesamtzahl der Beratungsaufträge: 620
• Durchschnittlicher Engagementwert: 1,09 Millionen US-Dollar

Partner-Empfehlungsnetzwerke

Partnernetzwerk-Metriken	Daten für 2023
Total strategische Partner	1,200
Von Partnern generierter Umsatz	1,6 Milliarden US-Dollar
Conversion-Rate für Partnerempfehlungen	22.5%

Fidelity National Information Services, Inc. (FIS) – Geschäftsmodell: Kundensegmente

Große Geschäftsbanken

Im vierten Quartal 2023 betreut FIS 50 der 100 größten Banken weltweit. Gesamter adressierbarer Markt für große Geschäftsbanken: 12,4 Milliarden US-Dollar.

Banksegment	Anzahl der Kunden	Jährlicher Umsatzbeitrag
Top 10 der globalen Banken	8	687 Millionen US-Dollar
Top 50 globale Banken	42	2,3 Milliarden US-Dollar

Regionale Finanzinstitute

FIS unterstützt rund 4.500 regionale Finanzinstitute in ganz Nordamerika.

• Durchschnittlicher jährlicher Vertragswert: 1,2 Millionen US-Dollar
• Marktdurchdringung: 68 % der mittelgroßen Regionalbanken
• Gesamtertrag des regionalen Bankenmarktes: 5,4 Milliarden US-Dollar

Händler-Zahlungsabwickler

FIS bedient über 1,5 Millionen Händlerstandorte weltweit.

Händlersegment	Anzahl der Kunden	Transaktionsvolumen
Einzelhändler	850,000	2,7 Billionen Dollar
Online-Händler	425,000	1,3 Billionen Dollar

Finanzabteilungen der Regierung

FIS unterstützt Finanztechnologielösungen für 25 Regierungsbehörden in 12 Ländern.

• Einnahmen des Regierungssektors: 456 Millionen US-Dollar
• Anzahl der Regierungskunden: 25
• Geografische Abdeckung: 12 Länder

Globale Finanzdienstleistungsorganisationen für Unternehmen

FIS bietet Lösungen für 750 Finanzdienstleistungsorganisationen auf Unternehmensebene.

Unternehmenssegment	Anzahl der Kunden	Jährlicher Vertragswert
Fortune-500-Finanzdienstleistungen	175	3,2 Milliarden US-Dollar
Globale Finanzunternehmen	575	2,8 Milliarden US-Dollar

Fidelity National Information Services, Inc. (FIS) – Geschäftsmodell: Kostenstruktur

Investitionen in Forschung und Entwicklung

Im Geschäftsjahr 2023 investierte FIS 1,36 Milliarden US-Dollar in Forschungs- und Entwicklungskosten, was etwa 8,2 % des Gesamtumsatzes entspricht.

Kosten für die Wartung der Technologieinfrastruktur

Kostenkategorie	Jährliche Ausgaben
Wartung des Rechenzentrums	412 Millionen Dollar
Netzwerkinfrastruktur	287 Millionen Dollar
Hardware-Upgrades	203 Millionen Dollar

Globale Arbeitsvergütung

Die gesamten Mitarbeitervergütungsaufwendungen beliefen sich im Jahr 2023 auf 4,87 Milliarden US-Dollar und deckten etwa 71.000 Mitarbeiter weltweit ab.

Softwarelizenz- und Cloud-Service-Kosten

• Jährliche Kosten für Cloud-Services: 624 Millionen US-Dollar
• Softwarelizenzkosten: 378 Millionen US-Dollar
• Investition in die Cloud-Infrastruktur: 512 Millionen US-Dollar

Investitionen in Cybersicherheit und Compliance

Investitionsbereich	Jährliche Ausgaben
Cybersicherheitsinfrastruktur	276 Millionen Dollar
Einhaltung gesetzlicher Vorschriften	193 Millionen Dollar
Sicherheitsschulung	47 Millionen Dollar

Gesamtkostenstruktur für 2023: 7,91 Milliarden US-Dollar

Fidelity National Information Services, Inc. (FIS) – Geschäftsmodell: Einnahmequellen

Wiederkehrende Software-as-a-Service (SaaS)-Abonnements

Für das Geschäftsjahr 2023 meldete FIS einen SaaS-Abonnementumsatz von 4,6 Milliarden US-Dollar, was 35,2 % des Gesamtumsatzes des Unternehmens entspricht.

SaaS-Abonnementkategorie	Jahresumsatz (2023)
Banklösungen SaaS	2,1 Milliarden US-Dollar
Händlerzahlung SaaS	1,5 Milliarden US-Dollar
Kapitalmarkt-SaaS	1,0 Milliarden US-Dollar

Gebühren für die Transaktionsbearbeitung

Die Transaktionsverarbeitungsgebühren beliefen sich im Jahr 2023 auf insgesamt 3,8 Milliarden US-Dollar, was 29,1 % des Gesamtumsatzes des Unternehmens ausmacht.

• Gebühren für Zahlungsnetzwerktransaktionen: 2,2 Milliarden US-Dollar
• Verarbeitung von Banktransaktionen: 1,1 Milliarden US-Dollar
• Internationale Transaktionsgebühren: 500 Millionen US-Dollar

Gebühren für Implementierungs- und Beratungsleistungen

Implementierungs- und Beratungsdienstleistungen generierten im Jahr 2023 einen Umsatz von 1,2 Milliarden US-Dollar.

Servicetyp	Einnahmen
Technologieimplementierung	750 Millionen Dollar
Strategische Beratung	450 Millionen Dollar

Einnahmen aus Softwarelizenzen

Die Einnahmen aus Softwarelizenzen beliefen sich im Jahr 2023 auf 1,5 Milliarden US-Dollar.

• Banksoftware-Lizenzen: 800 Millionen US-Dollar
• Lizenzen für Zahlungssoftware: 400 Millionen US-Dollar
• Softwarelizenzen für den Kapitalmarkt: 300 Millionen US-Dollar

Einnahmen aus Wartungs- und Supportverträgen

Wartungs- und Supportverträge erwirtschafteten im Jahr 2023 1,9 Milliarden US-Dollar.

Support-Vertragskategorie	Jahresumsatz
Technischer Support	1,1 Milliarden US-Dollar
Softwarewartung	800 Millionen Dollar

Fidelity National Information Services, Inc. (FIS) - Canvas Business Model: Value Propositions

You're looking at the core reasons why financial institutions and capital markets firms choose Fidelity National Information Services, Inc. (FIS). It's about providing the foundational technology that keeps trillions of dollars moving safely and efficiently.

A primary value is the comprehensive, unified technology platform for the full money lifecycle. This means one vendor handling everything from account opening to complex trading settlement. The scale is significant: Fidelity National Information Services, Inc. (FIS) facilitates the movement of roughly $9 trillion annually for over 20,000 clients worldwide as of late 2025.

For banks, the value centers on core banking modernization and digital transformation for institutions. This isn't just about new apps; it's about replacing decades-old systems. The Banking Solutions segment, the largest part of the business, generated $1.9 billion in revenue for Q3 2025. The Banking segment revenue growth guidance for the full year 2025 was increased to a range of 4% to 4.5%.

The Capital Markets side offers high-growth capital markets solutions. Management reaffirmed the full-year 2025 outlook for this segment to grow between 6.5% and 7%. This is driven by demand for advanced trading and risk management tools.

The recently acquired Issuer Solutions business significantly bolsters the offering, providing massive scale in credit processing. This unit is valued for Issuer Solutions processing 40 billion transactions annually across 75 countries. Fidelity National Information Services, Inc. (FIS) expects this acquisition to generate long-term revenue synergies in excess of $125 million annually.

The overarching benefit is operational simplification and cost reduction via integrated systems. This efficiency translates directly to the bottom line for clients. The company is driving improved cash conversion, targeting over 85% in 2025, up from 77% in 2024.

Here's a quick look at the scale of the platform and recent financial commitments that underpin these value propositions:

Metric Category	Specific Data Point	Value/Amount
Platform Scale (Transactions)	Annual Transactions Processed (Issuer Solutions)	40 billion
Platform Scale (Geography)	Countries Served (Issuer Solutions)	75
Financial Performance (Capital Markets)	Projected 2025 Revenue Growth	6.5% to 7%
Financial Performance (Banking)	Q3 2025 Revenue	$1.9 billion
Operational Efficiency	Targeted Adjusted Free Cash Flow Conversion for 2025	Greater than 85%

You can see the commitment to the ecosystem through strategic moves and shareholder returns, which supports the long-term value proposition:

• Full monetization of Worldpay stake for $6.6 billion in pre-tax value.
• Acquisition of Issuer Solutions for a net purchase price of $12 billion.
• Target for share repurchases in 2025 of approximately $1.3 billion.
• Quarterly dividend increased by 11% to $0.40 per share in January 2025.
• Targeting total shareholder returns of $1.7 billion to $2.1 billion annually through 2026.

If onboarding for core modernization takes longer than expected, churn risk rises, defintely something to watch as the Issuer Solutions deal closes in 1Q 2026. Finance: draft 13-week cash view by Friday.

Fidelity National Information Services, Inc. (FIS) - Canvas Business Model: Customer Relationships

You're looking at how Fidelity National Information Services, Inc. (FIS) locks in its revenue base, which really comes down to how deeply it embeds itself within a client's daily operations. The relationships here aren't transactional; they are foundational.

The core of the Fidelity National Information Services, Inc. (FIS) customer relationship model relies on securing long-term, deeply integrated contracts for its core processing systems. This creates significant switching costs for the client, which is a key feature of this business model. To give you a sense of the stickiness, recurring revenue made up 81% of total revenue in Q2 2025.

For the biggest players, you definitely see a dedicated, high-touch account management structure. This isn't just a service desk; it's strategic partnership. For instance, in Q2 2025, the Banking Solutions segment, which relies heavily on these deep ties, saw its recurring revenue grow by 7%. This client-centric focus is what drives the overall company recurring revenue growth of 6% in Q2 2025.

Here's a quick look at the scale of some of these relationships and the success of their client focus:

Metric	Value/Amount	Context
Overall Recurring Revenue Growth (Q2 2025 Adj.)	6%	Company-wide growth rate
Recurring Revenue as % of Total Revenue (Q2 2025)	81%	Indicates high contract dependency
Banking Recurring Revenue Growth (Q2 2025)	7%	Key segment momentum
Major Banking Consolidation Win (2025)	$25 billion	Represents a single large client consolidation
Issuer Solutions Partner Count	Over 170	Partnerships in the recently acquired business

Beyond the core processing, Fidelity National Information Services, Inc. (FIS) supports these long-term relationships with professional services and consulting for major system implementations. This is where they help clients migrate or upgrade. For the nine months ending September 30, 2025, the revenue specifically categorized as Professional services was $238 million. This shows they aren't just selling software; they are selling the expertise to make it work at scale.

The nature of these engagements means the relationship management involves several key components:

• Securing multi-year, mission-critical platform contracts.
• Providing dedicated teams for large-scale system migrations.
• Offering advisory services to enhance client competitive edge.
• Maintaining high client retention, which is slightly better than expected.

If onboarding takes 14+ days, churn risk rises, so speed in service delivery is defintely key to maintaining this high-value client base. Finance: draft 13-week cash view by Friday.

Fidelity National Information Services, Inc. (FIS) - Canvas Business Model: Channels

You're looking at how Fidelity National Information Services, Inc. (FIS) gets its solutions-from core banking software to payment processing tech-into the hands of its clients. It's a mix of high-touch sales and massive digital scale.

Direct Sales Force targeting C-suite executives at financial institutions

The direct sales teams at Fidelity National Information Services, Inc. (FIS) remain a cornerstone for landing the big, complex deals. These teams are crucial for engaging large financial institutions, using deep industry knowledge to pitch tailored solutions directly to the C-suite. This approach is necessary because of the scale of the systems they sell; for instance, a major East Coast commercial bank with over $15 billion in assets selected the IBS core after a competitive process in Q1 2025. This high-touch channel supports the strategy of securing large, recurring revenue relationships, which is important since recurring revenue was 81% of total revenue in Q1 2025.

Digital Banking and Mobile App Platforms for end-user delivery

For the end-user experience-the actual banking or payment interaction-Fidelity National Information Services, Inc. (FIS) relies heavily on the digital platforms it provides to its institutional clients. The push here is clear: digital adoption is the baseline for survival in banking today. To give you a sense of the market Fidelity National Information Services, Inc. (FIS) serves, a significant majority of consumers, 77 percent, prefer to manage their bank accounts through a mobile app or a computer. Furthermore, 80 percent of millennials favor digital banking options. Fidelity National Information Services, Inc. (FIS) is actively selling the technology that powers this shift; digital solution sales saw a 70% year-over-year increase in Q4 2024, driven by cross-sell and bundling. The Banking Solutions segment, which houses many of these platforms, posted strong results, with Q3 2025 revenue at $1.9B and its margin expanding to 45.8%.

Here's a quick look at the segment performance that flows through these channels:

Metric	Q3 2025 Value	YoY Growth (Adjusted)
Banking Solutions Revenue	$1.9 billion	6%
Banking Solutions Margin	45.8%	Expanded by 68 bps
Q2 2025 Banking Solutions Revenue	$1.8 billion	N/A
Q2 2025 Banking Recurring Revenue Growth	N/A	7%

If onboarding takes 14+ days, churn risk rises.

Strategic channel partnerships (e.g., with Visa, Affirm)

Fidelity National Information Services, Inc. (FIS) enhances its reach and product depth through key alliances. These partnerships allow them to embed new capabilities directly into their existing client offerings. A notable example is the strategic partnership with Affirm, which integrates buy now, pay later (BNPL) capabilities for Fidelity National Information Services, Inc. (FIS) debit processing clients. Also, Fidelity National Information Services, Inc. (FIS) announced a partnership with Circle in August 2025 to enable financial institutions to transact in USDC. Expanded relationships, such as with NatWest, also fall under this channel, showing a commitment to leveraging external innovation.

Third-party marketplaces like Microsoft Marketplace for specific solutions

While the search results emphasize direct sales and major financial partnerships, the overall strategy points to broader distribution. Fidelity National Information Services, Inc. (FIS) highlights its use of digital marketing channels for lead generation, which often supports placement on third-party platforms like the Microsoft Marketplace for specific, often cloud-based, solutions. The company's focus on AI-driven platforms, such as the forthcoming Banker Assist, suggests integration points where marketplaces become relevant for distribution and adoption. The company is positioning itself to capitalize on the fintech market, which is projected to reach USD 644.6 billion by 2029, with AI being a key driver.

The overall fiscal confidence is high, with Fidelity National Information Services, Inc. (FIS) raising its FY25 revenue target to between $10.52 billion and $10.57 billion.

Finance: draft 13-week cash view by Friday.

Fidelity National Information Services, Inc. (FIS) - Canvas Business Model: Customer Segments

Fidelity National Information Services, Inc. (FIS) serves a global Business-to-Business (B2B) market, catering to over 20,000 clients globally as of the latest reports. The company facilitates approximately $9 trillion through roughly 75 billion transactions annually across its client base. The customer base is strategically aligned with the two core revenue-generating segments following the Worldpay divestiture.

The primary customer segments are directly reflected in the company's reported revenue structure, which heavily favors financial institutions:

• Large and regional Financial Institutions (Banks, Credit Unions): This group forms the core of the Banking Solutions segment.
• Capital Markets firms (Investment Banks, Asset Managers): These clients drive the Capital Market Solutions segment.
• Corporations and Governments (Treasury and risk management clients): These clients are generally captured within the smaller Corporate and Other category in financial reporting.
• Insurance and Wealth/Asset Management firms: These firms are also served through the institutional focus of the Banking and Capital Markets solutions.

Here's a look at the financial scale associated with the two largest customer groups based on Fiscal Year 2024 reported figures, which represent the most complete segment breakdown available:

Customer Segment Group (FIS Reporting Segment)	FY 2024 Revenue (in millions USD)	Percentage of Total FY 2024 Revenue
Large/Regional Financial Institutions (Banking Solutions)	$6,890	69.8%
Capital Markets Firms (Capital Market Solutions)	$2,980	30.2%
Total Revenue (Excluding Merchant Solutions)	$9,870	100.0%

The focus on North America is evident, as this geography accounted for 77.5% of total revenue, or $7.85 billion, in Fiscal Year 2024.

Looking at more recent performance as of mid-2025, the Banking Solutions segment continues to be the largest revenue contributor. For the second quarter ended June 30, 2025, this segment generated revenue of $1.8 billion, with recurring revenue growth of 7% year-over-year. The Capital Market Solutions segment reported revenue of $765 million for the same period, showing adjusted revenue growth of 5%. The company noted favorable market conditions, including the highest quarterly bank consolidations in four years, positioning Fidelity National Information Services, Inc. (FIS) as a vendor of choice.

The company's client base within the Banking Solutions segment includes a significant presence in the credit union market. Fidelity National Information Services, Inc. (FIS) is also actively expanding its global footprint, evidenced by launching its first Modern Banking Platform client outside North America in 2024.

For the twelve months ending September 30, 2025, total revenue reached $10.464 billion. The company's full-year 2025 outlook projects total revenue between $10,595 million and $10,625 million.

The Corporate and Other segment, which would encompass some of the government and insurance/wealth management clients for treasury and risk management, saw a significant decrease in Q2 2025 revenue, reporting only $43 million. This segment's smaller size relative to the core banking and capital markets areas shows where the primary customer focus lies.

Finance: draft 13-week cash view by Friday.

Fidelity National Information Services, Inc. (FIS) - Canvas Business Model: Cost Structure

You're looking at the major outflows Fidelity National Information Services, Inc. (FIS) faces to run and grow its global fintech operations, especially with the recent major acquisition activity. Honestly, the cost structure is dominated by technology investment and the financing of that big deal.

Technology and development expenses are significant, underpinning the entire platform. Capital expenditures (CapEx) reported for the third quarter of 2025 were 7.9% of revenue. This aligns closely with the second quarter of 2025 figure, which was 8% of revenue. The company's full-year 2025 revenue is projected to be between $10.6 billion and $10.63 billion.

Personnel costs, covering global engineering, sales, and support, are implicitly captured within the operating expenses that drive the Adjusted EBITDA margin. For the second quarter of 2025, the Adjusted EBITDA margin stood at 39.8%. Separately, Corporate and Other expenses for Q2 2025 were reported at $150 million.

Data center and secure processing infrastructure operating costs are baked into the overall cost of revenue and operating expenses, contributing to the reported EBITDA figures. The integration and restructuring costs related to the GPN Issuer Solutions acquisition are expected, though one report noted that one-time integration costs were not yet quantified as of early November 2025. The Q2 2025 GAAP net loss was $(470) million, driven by a non-cash tax charge related to the Worldpay sale, which is a large, non-operational cost event.

Financing costs are a major factor due to the strategic moves made in 2025. Fidelity National Information Services, Inc. (FIS) expects to take on approximately $8 billion in new debt to fund the Issuer Solutions Acquisition. The total enterprise value for that acquisition was $13.5 billion.

Here is a quick look at the key financial metrics that define the cost side of the ledger:

Cost Driver Category	Specific Metric or Amount (2025 Data)	Context/Period
Capital Expenditures (CapEx)	7.9% of revenue	Q3 2025 Reported
Capital Expenditures (CapEx)	8% of revenue	Q2 2025 Reported
New Debt for Acquisition	$8 billion	Funding for Issuer Solutions Acquisition
Issuer Solutions Acquisition Value	$13.5 billion (Enterprise Value)	Transaction size
Corporate Expenses	$150 million	Q2 2025 Reported
Estimated Interest Expense Basis	Assumed 6% annual rate on new debt	Analyst modeling assumption for $8B debt

The ongoing operational costs are managed to maintain margin, but large transactions introduce temporary pressure. You can see the impact of these dynamics in the segment performance:

• Recurring revenue growth in Banking was 6% in Q2 2025.
• Capital Market Solutions adjusted EBITDA margin contracted by 53 basis points to 50.3% due to a prior acquisition's dilutive impact.
• The company is targeting deleveraging from pro forma gross leverage of 3.4x down to 2.8x within 18 months post-close.
• The Issuer Solutions deal is expected to deliver more than $150 million in net EBITDA synergies within three years.

To be fair, the cost of running the business includes significant ongoing investment in the platform, which is why CapEx is a consistent percentage of revenue. Finance: draft 13-week cash view by Friday.

Fidelity National Information Services, Inc. (FIS) - Canvas Business Model: Revenue Streams

You're looking at how Fidelity National Information Services, Inc. (FIS) actually brings in the money, which is key to understanding its valuation right now. The revenue streams are heavily weighted toward the predictable side of the ledger, which management definitely likes to emphasize.

The core of the revenue generation comes from long-term contracts. We're talking about recurring revenue from long-term software licensing and maintenance fees. This stability is a major feature of the Business Model Canvas for Fidelity National Information Services, Inc. (FIS). For instance, in the first quarter of 2025, this recurring revenue accounted for a solid 81% of total revenue, growing by 4% year-over-year. By the third quarter of 2025, recurring revenue growth had picked up, increasing by 6%, showing acceleration in that stable base.

Next up are the fees tied directly to activity, specifically transaction and processing fees from the Issuer Solutions business. This stream is set to become even more central following the April 17, 2025, agreement to acquire the Issuer Solutions business from Global Payments Inc. for a net purchase price of $12.0 billion. This move clearly signals an intent to bolster transaction-based revenue. In Q3 2025, the overall adjusted revenue growth was 6%, with nonrecurring revenue rising by 8%, which captures some of this transactional activity.

You also see revenue from professional services and consulting fees for system implementation, though this area appears less reliable and is often a drag. In Q1 2025, professional services revenue actually saw a 5% decline, a trend mirrored in the Banking Solutions segment in Q2 2025 where professional services revenue also declined by 5%. It's a necessary service for system adoption, but it doesn't offer the same predictability as the maintenance contracts.

Looking at the big picture for the full year, Fidelity National Information Services, Inc. (FIS) is projecting strong top-line momentum. The Total 2025 Adjusted Revenue growth projected at 5.4% to 5.7%, which was raised based on strong mid-year performance. Furthermore, the bottom line is expected to benefit significantly, with Adjusted EPS growth for 2025 targeted at 10% to 11%. That EPS target shows management expects operating leverage to kick in as revenue grows.

Here's a quick look at how the revenue components tracked through the first three quarters of 2025, showing the mix of stability versus activity:

Revenue Component Indicator	Q1 2025 Performance	Q2 2025 Performance	Q3 2025 Performance
Adjusted Revenue Growth	4%	5%	6%
Recurring Revenue Growth	4%	6%	6%
Professional Services Revenue Change	Down 5%	Down 5% (Banking Segment)	Not explicitly stated
Total Revenue (GAAP Basis)	$2.5 billion	Approximately $2.6 billion	Approximately $2.7 billion

The focus on recurring revenue growth, which hit 6% in both Q2 and Q3 2025, is the main story here. If you're modeling this out, you're definitely weighting the recurring portion heavily for the next few years. Finance: draft the Q4 2025 revenue reconciliation against the $10.595-$10.625 billion full-year range by Monday.