PG&E Corporation (PCG): Business Model Canvas

Tauchen Sie ein in die komplexe Welt der Geschäftsstrategie der PG&E Corporation, in der Innovation auf Infrastruktur in einem komplexen Tanz aus Energiemanagement und Nachhaltigkeit trifft. Dieses umfassende Business Model Canvas zeigt, wie sich Kaliforniens führender Energieversorger in der herausfordernden Landschaft der Stromerzeugung, -übertragung und des Kundendienstes zurechtfindet und dabei den technologischen Fortschritt mit der Einhaltung gesetzlicher Vorschriften und der Widerstandsfähigkeit der Gemeinschaft in Einklang bringt. Von der Entwicklung erneuerbarer Energien bis hin zu hochmodernen Netzmodernisierungsbemühungen zeigt der strategische Ansatz von PG&E ein vielfältiges Engagement für die Zukunft Kaliforniens und die Bewältigung kritischer Herausforderungen im sich ständig weiterentwickelnden Energieökosystem.

PG&E Corporation (PCG) – Geschäftsmodell: Wichtige Partnerschaften

Hersteller von Elektrizitätsversorgungsgeräten

PG&E arbeitet mit großen Geräteherstellern zusammen, darunter:

Hersteller	Einzelheiten zur Partnerschaft	Jährlicher Vertragswert
General Electric	Ausrüstung für die Netzinfrastruktur	127,3 Millionen US-Dollar
Siemens	Komponenten des Übertragungssystems	93,6 Millionen US-Dollar
ABB Ltd	Umspannwerke	84,2 Millionen US-Dollar

Anbieter von Technologien für erneuerbare Energien

Zu den wichtigsten Partnerschaften im Bereich erneuerbarer Technologien gehören:

• First Solar – Beschaffung von Solarmodulen
• Vestas Wind Systems – Windkraftanlagen-Infrastruktur
• Tesla – Batteriespeicherlösungen

Anbieter	Erneuerbare Kapazität	Partnerschaftliche Investition
Erste Solar	450 MW Solarkapazität	215,7 Millionen US-Dollar
Vestas	325 MW Windkapazität	187,4 Millionen US-Dollar

Staatliche und bundesstaatliche Regulierungsbehörden

Kollaborative Regulierungspartnerschaften:

• California Public Utilities Commission
• Eidgenössische Energieregulierungskommission
• Kalifornische Energiekommission

Infrastrukturpartner der lokalen Regierung

Gemeinde	Infrastrukturprojekt	Partnerschaftswert
San Francisco	Modernisierung des städtischen Netzes	76,5 Millionen US-Dollar
San José	Smart-Grid-Implementierung	62,3 Millionen US-Dollar

Anbieter von Technologie- und Softwaredienstleistungen

Anbieter	Servicekategorie	Jährlicher Vertragswert
Orakel	Unternehmenssoftware	14,2 Millionen US-Dollar
IBM	Cloud und Cybersicherheit	22,7 Millionen US-Dollar
Salesforce	Kundenbeziehungsmanagement	8,9 Millionen US-Dollar

PG&E Corporation (PCG) – Geschäftsmodell: Hauptaktivitäten

Stromerzeugung und -übertragung

PG&E betreibt 106 Wasserkraftwerke mit einer Erzeugungskapazität von 1.616 Megawatt. Gesamte Stromerzeugungskapazität von 5.500 Megawatt aus verschiedenen Quellen.

Generationsquelle	Kapazität (Megawatt)	Prozentsatz
Wasserkraft	1,616	29.4%
Erdgas	3,084	56.1%
Solar/erneuerbar	800	14.5%

Netzwartung und Infrastruktur-Upgrades

Jährliche Infrastrukturinvestitionen von 5,8 Milliarden US-Dollar. Unterhält 106.681 Stromkreismeilen an elektrischen Übertragungs- und Verteilungsleitungen.

• Das Netzwerk umfasst 70.000 Quadratmeilen in Kalifornien
• Bedient 16 Millionen Kunden
• Jährliches Netzwartungsbudget: 2,3 Milliarden US-Dollar

Prävention und Eindämmung von Waldbränden

Im Jahr 2023 wurden 1,9 Milliarden US-Dollar für Maßnahmen zur Eindämmung von Waldbränden bereitgestellt. 1.400 Meilen überdachter Leitungsinstallationen wurden implementiert.

Minderungsstrategie	Investition	Abdeckung
Abgedeckter Leiter	850 Millionen Dollar	1.400 Meilen
Systemhärtung	650 Millionen Dollar	Hochrisikogebiete

Entwicklung erneuerbarer Energien

Bis 2030 sind wir zu 60 % erneuerbarer Energie verpflichtet. Das aktuelle Portfolio an erneuerbaren Energien macht 33 % der Gesamterzeugung aus.

• Solarverträge: 2.500 Megawatt
• Windenergieverträge: 1.200 Megawatt
• Batteriespeicherkapazität: 500 Megawatt

Kundenservice und Energiemanagement

Betreibt Kundendienstzentren mit 4.500 Supportmitarbeitern. Digitale Plattform bedient 5,4 Millionen Privatkunden.

Servicemetrik	Leistung
Benutzer digitaler Plattformen	3,2 Millionen
Durchschnittliche Reaktionszeit	12 Minuten
Jährliche Kundeninteraktionen	22 Millionen

PG&E Corporation (PCG) – Geschäftsmodell: Schlüsselressourcen

Umfangreiche elektrische Übertragungsinfrastruktur

PG&E betreibt ab 2023 rund 106.681 Stromkreismeilen elektrischer Übertragungs- und Verteilungsleitungen in ganz Kalifornien. Das Unternehmen unterhält:

Infrastrukturtyp	Gesamtmeilen
Übertragungsleitungen	18.466 Meilen
Verteilungslinien	88.215 Meilen

Energieerzeugungsanlagen

Das Erzeugungsportfolio von PG&E umfasst:

Generationsquelle	Kapazität (MW)
Erneuerbare Energie	4.723 MW
Nuklear	1.122 MW
Erdgas	3.854 MW

Technische Arbeitskräfte und Ingenieurskompetenz

Zusammensetzung der Belegschaft:

• Gesamtzahl der Mitarbeiter: 20.549 ab 2023
• Ingenieure: Ungefähr 3.200
• Technische Spezialisten: 2.500

Fortschrittliche Energiemanagementtechnologien

Zu den Technologieinvestitionen gehören:

• Smart-Meter-Infrastruktur: 5,5 Millionen im Einsatz
• Investition in die Netzmodernisierung: 1,9 Milliarden US-Dollar pro Jahr
• Budget für Cybersicherheitsinfrastruktur: 250 Millionen US-Dollar

Große Kundendatenbank und Servicegebiete

Servicebereichsmetriken	Wert
Gesamtzahl der Kunden	5,4 Millionen Stromkunden
Größe des Servicegebiets	70.000 Quadratmeilen
Landkreise bedient	47 Landkreise in Kalifornien

PG&E Corporation (PCG) – Geschäftsmodell: Wertversprechen

Zuverlässige Stromverteilung

PG&E beliefert 5,5 Millionen Stromkunden auf einer Fläche von 70.000 Quadratmeilen in Nord- und Zentralkalifornien. Das Unternehmen betreibt ab 2023 106.681 Stromkreismeilen Stromübertragungsleitungen und 106.235 Stromkreismeilen Verteilungsleitungen.

Metrisch	Wert
Gesamtstromkunden	5,5 Millionen
Servicegebiet	70.000 Quadratmeilen
Übertragungsleitungen	106.681 Rundstreckenmeilen
Verteilungslinien	106.235 Rundstreckenmeilen

Nachhaltige und saubere Energielösungen

PG&E hat sich verpflichtet, bis 2045 100 % kohlenstofffreien Strom zu produzieren. Das aktuelle Portfolio an erneuerbaren Energien umfasst:

• 33 % erneuerbare Energiequellen
• 80 % CO2-freie Stromerzeugung

Fortgeschrittene Bemühungen zur Netzmodernisierung

Investitionen in Netzinfrastruktur und -technologie:

Anlagekategorie	Jährliche Ausgaben
Netzmodernisierung	2,1 Milliarden US-Dollar
Eindämmung von Waldbränden	1,9 Milliarden US-Dollar

Umfassende Energieeffizienzprogramme

Erfolge im Bereich Energieeffizienz im Jahr 2022:

• 1,2 Millionen Kunden-Energiebewertungen
• 350 Millionen US-Dollar in Energieeffizienzprogramme investiert
• Reduzierung des Energieverbrauchs der Kunden um 1.100 Gigawattstunden

Robuste Stromversorgung für kalifornische Gemeinden

Kennzahlen zur Stromversorgungszuverlässigkeit:

Zuverlässigkeitsmetrik	Leistung
Index der durchschnittlichen Systemunterbrechungsdauer (SAIDI)	0,95 Stunden pro Kunde
Index der durchschnittlichen Systemunterbrechungshäufigkeit (SAIFI)	0,75 Unterbrechungen pro Kunde

PG&E Corporation (PCG) – Geschäftsmodell: Kundenbeziehungen

Digitale Kundenservice-Plattformen

PG&E betreibt eine umfassende digitale Kundenserviceplattform mit den folgenden Schlüsselkennzahlen:

Plattformfunktion	Nutzungsstatistik
Benutzer mobiler Apps	1,2 Millionen aktive monatliche Benutzer
Online-Kontoverwaltung	5,4 Millionen registrierte Online-Konten
Digitale Support-Interaktionen	3,8 Millionen digitale Kundenservice-Interaktionen pro Jahr

Personalisierte Energieverbrauchsverfolgung

PG&E bietet fortschrittliche Energieverfolgungsdienste mit den folgenden Funktionen:

• Überwachung des Energieverbrauchs in Echtzeit
• Personalisierte Empfehlungen zur Energieeffizienz
• Detaillierte Nutzungsaufschlüsselung nach Gerät und Tageszeit

Tracking-Service	Akzeptanzrate
Smart-Meter-Installationen	5,5 Millionen im Einsatz
Benutzer der Energy Insights-Plattform	2,1 Millionen aktive Benutzer

Community-Engagement-Programme

PG&E unterhält umfangreiche Initiativen zum Engagement der Gemeinschaft:

Programm	Jährliche Investition
Community-Hilfsprogramme	87,4 Millionen US-Dollar
Energieeffizienzrabatte	342 Millionen Dollar
Lokale Community-Partnerschaften	45 aktive Partnerschaften

Online-Abrechnungs- und Supportsysteme

Die digitale Abrechnungs- und Support-Infrastruktur umfasst:

• Papierlose Abrechnungsoptionen
• Mehrere Zahlungskanäle
• Online-Support rund um die Uhr

Abrechnungsfunktion	Nutzungsstatistik
Benutzer, die Online-Rechnungen bezahlen	4,7 Millionen aktive Benutzer
Durchschnittliche Bearbeitungszeit für Online-Zahlungen	2,3 Minuten

Beratungsdienste zur Energieeffizienz

PG&E bietet spezialisierte Energieeffizienzberatungen an:

Beratungsservice	Jährliche Kennzahlen
Kostenlose Hausenergieaudits	52.000 abgeschlossene Audits
Energieberatungsdienste für Unternehmen	3.800 Unternehmensberatungen
Budget des Energiesparprogramms	456 Millionen US-Dollar

PG&E Corporation (PCG) – Geschäftsmodell: Kanäle

Online-Webportal

Das Online-Webportal von PG&E bedient rund 5,4 Millionen Stromkunden und 4,7 Millionen Erdgaskunden in Kalifornien. Ab 2024 wickelt das Portal über 2,3 Millionen monatliche Rechnungszahlungen online ab.

Kanalfunktion	Nutzungsstatistik
Monatlich aktive Benutzer	1,8 Millionen
Online-Rechnungszahlungstransaktionen	2,3 Millionen pro Monat
Aktivierungen des Energieverbrauchs-Dashboards	890.000 Kunden

Mobile Anwendung

Die mobile App von PG&E wurde 1,2 Millionen Mal heruntergeladen und erhielt in App Stores eine 4,1-Sterne-Bewertung.

• Anzahl der App-Downloads: 1,2 Millionen
• Monatlich aktive Mobilfunknutzer: 725.000
• Funktionen zur Ausfallberichterstattung: Echtzeitverfolgung

Kundendienstzentren

PG&E betreibt 27 physische Kundendienstzentren in ganz Kalifornien und wickelt jährlich etwa 3,1 Millionen Kundeninteraktionen ab.

Service-Center-Metrik	Wert
Gesamtzahl der physischen Standorte	27
Jährliche Kundeninteraktionen	3,1 Millionen
Durchschnittliche Wartezeit	12,5 Minuten

Direktvertriebsmitarbeiter

PG&E beschäftigt 620 Direktvertriebsmitarbeiter, die sich auf Energieeffizienzprogramme und Kundenakquise konzentrieren.

• Gesamtzahl der Vertriebsmitarbeiter: 620
• Durchschnittliche Kundenakquisekosten: 187 $
• Umwandlungsrate des Energieeffizienzprogramms: 14,3 %

Energievermarkter von Drittanbietern

PG&E arbeitet mit 42 externen Energievermarktern zusammen und verwaltet alternative Energieverträge im Wert von rund 640 Millionen US-Dollar.

Metrik für Drittanbieter-Vermarkter	Wert
Gesamtzahl der Drittvermarkter	42
Vertragswert für alternative Energie	640 Millionen Dollar
Verträge für erneuerbare Energien	28 Vermarkter

PG&E Corporation (PCG) – Geschäftsmodell: Kundensegmente

Stromverbraucher für Privathaushalte

PG&E beliefert rund 5,4 Millionen private Stromkunden in Nord- und Zentralkalifornien.

Kundenkategorie	Anzahl der Kunden	Durchschnittliche monatliche Rechnung
Einfamilienhäuser	4,2 Millionen	$157.43
Mehrfamilienhaus	1,2 Millionen	$112.76

Gewerbliche Geschäftskunden

PG&E betreut 1,1 Millionen gewerbliche und industrielle Stromkunden in ganz Kalifornien.

• Kleinunternehmen: 850.000 Kunden
• Mittelständler: 180.000 Kunden
• Große Handelsunternehmen: 70.000 Kunden

Industrielle Energieverbraucher

Das Industriesegment macht 15 % des gesamten Kundenstamms von PG&E aus.

Industriesektor	Anzahl der Kunden	Jährlicher Energieverbrauch
Herstellung	22,500	38.600 GWh
Technologie	8,750	15.200 GWh

Kommunale und staatliche Stellen

PG&E beliefert 250 kommunale und staatliche Kunden in ganz Kalifornien.

• Landeseinrichtungen: 75 Kunden
• Lokale Behörden: 125 Kunden
• Bundesanlagen: 50 Kunden

Kunden aus dem Energiesektor im Agrarsektor

Landwirtschaftliche Kunden machen 7 % des gesamten Kundenstamms von PG&E aus.

Agrarsegment	Anzahl der Kunden	Jährlicher Energieverbrauch
Pflanzenbau	12,500	6.750 GWh
Viehzuchtbetriebe	3,750	2.250 GWh

PG&E Corporation (PCG) – Geschäftsmodell: Kostenstruktur

Kosten für die Instandhaltung der Infrastruktur

Die Wartungskosten für die Infrastruktur von PG&E beliefen sich im Jahr 2023 auf insgesamt 6,2 Milliarden US-Dollar, wobei die wichtigsten Zuweisungen wie folgt erfolgten:

Kategorie „Infrastruktur“.	Jährliche Kosten
Wartung des Stromnetzes	3,7 Milliarden US-Dollar
Wartung von Erdgasleitungen	1,5 Milliarden US-Dollar
Infrastruktur zur Waldbrandprävention	1 Milliarde Dollar

Stromerzeugungs- und Übertragungskosten

Aufschlüsselung der Stromerzeugungs- und -übertragungskosten für 2023:

• Gesamtkosten der Stromerzeugung: 2,8 Milliarden US-Dollar
• Infrastruktur für erneuerbare Energien: 1,2 Milliarden US-Dollar
• Modernisierung des Übertragungsnetzes: 850 Millionen US-Dollar
• Stromabnahmeverträge: 750 Millionen US-Dollar

Investitionen in die Einhaltung gesetzlicher Vorschriften

Zu den Kosten für die Einhaltung gesetzlicher Vorschriften für 2023 gehörten:

Compliance-Kategorie	Jährliche Investition
Einhaltung von Umweltvorschriften	450 Millionen Dollar
Umsetzung der Sicherheitsvorschriften	350 Millionen Dollar
Rechts- und Berichterstattungskosten	200 Millionen Dollar

Investitionen in Technologie- und System-Upgrades

Technologieinvestitionen für 2023:

• Smart-Grid-Technologie: 475 Millionen US-Dollar
• Verbesserungen der Cybersicherheit: 250 Millionen US-Dollar
• Initiativen zur digitalen Transformation: 325 Millionen US-Dollar
• Datenanalyse und KI-Systeme: 200 Millionen US-Dollar

Vergütung und Schulung der Mitarbeiter

Mitarbeiterbezogene Ausgaben für 2023:

Vergütungskategorie	Jährliche Kosten
Gesamtvergütung der Mitarbeiter	1,6 Milliarden US-Dollar
Aus- und Weiterbildung	85 Millionen Dollar
Leistungen und Gesundheitsversorgung	420 Millionen Dollar

PG&E Corporation (PCG) – Geschäftsmodell: Einnahmequellen

Stromverkauf an Privatkunden

Im Jahr 2022 meldete PG&E einen Stromumsatz für Privathaushalte von 10,47 Milliarden US-Dollar. Der durchschnittliche Privatkunde zahlte etwa 132,63 US-Dollar pro Monat für Stromdienstleistungen.

Kundensegment	Gesamtzahl der Kunden	Jahresumsatz
Privatkunden	5,4 Millionen	10,47 Milliarden US-Dollar

Kommerzielle und industrielle Energieverträge

Der kommerzielle und industrielle Stromverkauf generierte für PG&E im Jahr 2022 einen Umsatz von 8,63 Milliarden US-Dollar.

Segment	Anzahl der Kunden	Jahresumsatz
Gewerbliche Kunden	290,000	6,2 Milliarden US-Dollar
Industriekunden	45,000	2,43 Milliarden US-Dollar

Verkauf von Gutschriften für erneuerbare Energien

PG&E erwirtschaftete im Jahr 2022 215 Millionen US-Dollar aus dem Verkauf von Krediten für erneuerbare Energien.

• Insgesamt verkaufte Gutschriften für erneuerbare Energien: 3,2 Millionen MWh
• Durchschnittlicher Kreditpreis: 67,19 $ pro MWh

Netzanschluss- und Servicegebühren

Die Netzanschluss- und Übertragungsgebühren beliefen sich im Jahr 2022 auf insgesamt 1,87 Milliarden US-Dollar.

Servicetyp	Jahresumsatz
Netzanschlussgebühren	1,24 Milliarden US-Dollar
Gebühren für Übertragungsdienste	630 Millionen Dollar

Einnahmen aus dem Energieeffizienzprogramm

Die Einnahmen aus dem Energieeffizienzprogramm erreichten im Jahr 2022 412 Millionen US-Dollar.

• Programme zur Energieeffizienz von Wohngebäuden: 186 Millionen US-Dollar
• Kommerzielle Energieeffizienzprogramme: 226 Millionen US-Dollar

PG&E Corporation (PCG) - Canvas Business Model: Value Propositions

You're looking at the core promises PG&E Corporation (PCG) is making to its customers and the state of California as of late 2025. These aren't just vague goals; they are backed by massive capital commitments and measurable operational results, which is what you need to see as a financially-literate stakeholder.

Enhanced safety and grid resilience through system hardening

The primary value proposition revolves around permanently mitigating the risk of catastrophic wildfires and ensuring the lights stay on, especially with the massive load growth coming from data centers. PG&E Corporation (PCG) has committed to a staggering $73 billion capital expenditure program through 2030 to overhaul its system. This isn't just for new connections; a significant portion is dedicated to hardening the existing infrastructure against extreme weather events.

Here's a quick look at how that capital is being allocated, based on the latest five-year plan details:

Capital Plan Component (2026-2030)	Allocated Amount	Metric/Goal
Electric Distribution Investment	$38 billion	Largest segment of the overhaul
Safety Allocation	$20 billion	Directly related to wildfire mitigation
Resiliency Allocation	$16 billion	Focus on grid hardening and DER integration
Undergrounding (2025-2026 Target)	Nearly 700 miles	Part of the prior 2026-2028 plan, building momentum
Community Microgrids Supported (MIP)	9 projects	Supported by up to $43 million in MIP funding

To be fair, the sheer scale of the investment is necessary given the utility's history, but the execution on prior targets is encouraging; for example, in 2024, they completed 258 miles of underground powerlines in high-fire-risk areas.

Delivery of 98% greenhouse gas-free electricity to customers

PG&E Corporation (PCG) is delivering one of the cleanest power mixes in the nation. For the 2024 reporting period, the utility supplied 98% greenhouse gas-free electricity to the customers to whom it directly sells power. This is a concrete metric supporting California's broader clean energy mandates.

The composition of that clean energy portfolio in 2024 was:

• Eligible renewable resources (wind, solar, geothermal, biomass, small hydro): 23%
• Non-emitting nuclear generation: 63%
• Large hydroelectric facilities: 12%

Fossil fuels, specifically natural gas, accounted for only 2% of the power mix delivered to these bundled customers in 2024.

Essential, reliable electric and natural gas utility service

As a regulated monopoly, the core value proposition is the provision of essential service. Beyond the safety investments mentioned, reliability is being enhanced through technology. PG&E Corporation (PCG) is integrating distributed energy resources (DERs) and has targets for battery storage deployment to manage peak demand and integrate intermittent renewables. They had brought online over 2,100 MW of new incremental battery storage capacity by early 2024, with an additional 687.5 MW planned for 2025. This helps ensure service continuity even when weather stresses the system.

Bill stabilization efforts to keep residential rates flat or decreasing

You're right to focus on affordability; significant safety spending can quickly translate into customer bill shock. PG&E Corporation (PCG) has actively worked to offset these necessary costs. The company forecasts no further electric rate increases in 2025. Furthermore, residential electric rates have dropped three times over the past 15 months (as of September 2025), effectively offsetting prior increases.

The most recent rate action in September 2025 saw a 2.1% residential electric rate decrease, which translates to about a $5 monthly dip for a typical customer using 500 kWh. Looking forward, the goal is for total residential combined gas and electric bills to be flat in 2027 compared to 2025 levels, even with proposed rate case increases, because expiring cost recoveries are expected to offset them. For customers needing immediate help, the PG&E REACH program distributed over $50 million in financial assistance last year alone.

Supporting California's clean energy goals and electric vehicle adoption

PG&E Corporation (PCG) is a key enabler for the state's decarbonization targets. The utility has a stated goal to serve 3 million EVs by 2030. This is a critical component, as transportation is the single largest source of climate-related pollution in California.

Here are the adoption metrics as of early to mid-2025:

• EVs currently in PG&E's service area: Over 700,000
• Impact of next 1 million EVs connecting: Estimated 2% to 3% lower residential electric rates by spreading fixed costs
• EV Fleet Program Goal: Deploy over 6,500 electric vehicles in medium- and heavy-duty fleets

The company has already helped more than 13,000 income-qualified customers get into EVs through rebate programs, directly addressing the equity gap in the clean energy transition. Finance: draft 13-week cash view by Friday.

PG&E Corporation (PCG) - Canvas Business Model: Customer Relationships

The service relationship for PG&E Corporation customers is fundamentally highly regulated, meaning terms of service, rates, and operational standards are non-negotiable and set by the California Public Utilities Commission (CPUC).

For the 2025 fiscal year, PG&E Corporation reaffirmed its GAAP earnings guidance in the range of $1.30 to $1.36 per share, reflecting the financial outcomes within this regulated structure. Furthermore, residential combined gas and electric bills were reported as remaining flat in January 2025 compared to January 2024, assuming similar usage patterns.

Community engagement is heavily focused on mitigating the impact of Public Safety Power Shutoff (PSPS) events, a necessary tool used as a last resort due to wildfire risk. PG&E Corporation is working to improve the PSPS experience, including expanding the use of 13 distribution microgrids, with two pre-staged with temporary generation for the 2025 wildfire season. During a January 2025 PSPS event, PG&E de-energized 583 customers in two TPs in one county, while contacting more than 10 community representatives to ensure local preparation.

Digital self-service tools offer personalized tracking, allowing customers to view electric and gas cost and usage trends by Day, Week, Month, or Year. For electric usage, data is available in 15-minute intervals, and customers can download this data or stream near real-time usage if on specific small- or medium-business rate schedules.

Support for income-qualified customers is a key relationship component. The California Alternate Rates for Energy (CARE) program provides a monthly discount of 20 percent or more on gas and electricity. PG&E Corporation supports approximately 1.4 million customers through this program, which, along with FERA, reduced customer bills by almost $1 billion in 2023.

Here are some key figures related to customer service and support initiatives:

Metric/Program	Value/Amount	Context/Year
CARE Program Customer Count (Target/Reference)	1.4 million customers	Reference from outline
CARE/FERA Bill Reduction	Almost $1 billion	2023
PSPS De-energized Customers (Example Event)	583 customers	January 2025 PSPS
Distribution Microgrids in Use	13	2025 Season Preparation
Electric Usage Data Granularity	15-minute intervals	Digital Tools
2025 GAAP EPS Guidance Range	$1.30 to $1.36 per share	2025 Financial Outlook

The utility maintains several avenues for customers to manage their accounts and find assistance:

• Self-serve options to update account, pay bills, and update alert settings online.
• Access to rate analysis tools to find a potentially less expensive electric rate.
• The Relief for Energy Assistance through Community Help (REACH) program provided more than $50 million in total financial assistance to nearly 58,000 customers in 2024.
• The LIHEAP program provided over $49 million in funding to over 58,000 PG&E customers in 2024.
• CARE offers a minimum 20 percent discount on gas and electric rates.

Finance: draft 13-week cash view by Friday.

PG&E Corporation (PCG) - Canvas Business Model: Channels

You're looking at how PG&E Corporation physically connects with and delivers service to its customers across Northern and Central California. This is all about the wires, pipes, and digital touchpoints that make up their delivery mechanism.

Physical electric transmission and distribution infrastructure

The physical backbone is massive, covering a service area of approximately 70,000 square miles, serving about 16 million people. The company is actively managing this system, for instance, by burying 258 miles of powerlines in 2024 to reduce wildfire risk. For 2025 and 2026, PG&E Corporation plans to replace up to 100 miles of distribution pipelines annually, focusing on vintage plastic and steel pipes.

Here's a snapshot of the electric system utilization and related capital work:

Metric	Value	Context/Year
Average Grid Utilization Rate	45%	As of July 2025
New Service Connections Completed	13,640	Full Year 2024
Targeted New Service Connections	Approximately 19,000	Full Year 2025
New EV Charging Ports Installed	Over 3,800	Full Year 2024

Natural gas pipeline network and storage facilities

The natural gas delivery system is extensive. PG&E Corporation operates approximately 4.5 million natural gas distribution customer accounts. The network itself comprises significant mileage for delivery and transport.

• Natural gas distribution pipelines: 42,141 miles
• Natural gas transmission pipelines: 6,438 miles
• Total combined pipeline mileage: Over 50,000 miles
• Annual natural gas provided: Roughly 970 billion cubic feet

The utility is also focused on integrity and emissions, responding to gas odor reports within 19.6 minutes on average in 2024.

Digital platforms: Website and mobile app for billing and outage reporting

Digital channels are critical for customer interaction, especially for routine tasks and emergencies. Customer satisfaction metrics reflect the performance of these interfaces, though overall satisfaction for residential customers in the West region was low.

• Residential Customer Satisfaction (ACSI Score): 66 out of 100
• Telecommunications Customer Overall Satisfaction (9 or 10 rating): 88%
• Telecommunications Service Planning and Design Score: 9.4 out of 10
• Telecommunications Design Time Improvement: Reduced to 55 days from nearly six months in 2024

The company is using these digital improvements to streamline processes, aiming to streamline applications for repeat customers.

Customer call centers and field service personnel

Direct human interaction remains a key channel, supported by a large workforce. PG&E Corporation has approximately 28,000 coworkers who live and work in the communities served. Field service personnel are dispatched for essential tasks, including emergency response.

For income-qualified households, the Energy Savings Assistance Program provided weatherization and efficiency solutions to more than 50,750 households in 2024, and the CARE program provided a monthly discount to 1.4 million income-qualified customers.

Direct connections to large C&I and new data center loads

Serving large, new loads is a strategic channel for utilizing existing infrastructure and potentially lowering bills for all customers. The data center pipeline is substantial, representing significant future demand.

The current data center demand pipeline is estimated at 10 GW as of July 2025. This is a major increase from the 5.5 GW reported at the end of 2024.

Data Center Load Metric	Value	Status/Projection
Total Data Center Pipeline	10 GW	As of July 2025
Load in Final Engineering	Approximately 1.5 GW	Projected online between 2026 and 2030
Potential Bill Reduction per 1 GW Served	1% to 2%	Long term estimate
Estimated Property Tax Revenue from 10 GW	$1.25 billion to $1.75 billion	Total estimate

This growth is being managed through streamlined processes like the interim implementation of Electric Rule 30, which facilitates accelerated connections for large loads. The company is also focused on connecting new commercial and industrial demand, having connected nearly 14,000 new customers in 2024.

PG&E Corporation (PCG) - Canvas Business Model: Customer Segments

You're looking at the core groups PG&E Corporation (PCG) serves across its 70,000-square-mile territory in Northern and Central California. These segments drive the massive infrastructure investment you see in their capital plan, which is approximately $63 billion through 2028.

The customer base is segmented by service type and energy demand profile. Here are the key groups:

• Residential customers: Approximately 5.6 million residential gas customers served as of 2024.
• Commercial and Industrial (C&I) businesses.
• High-demand data centers with a 10 gigawatt pipeline.
• Agricultural operations across Northern and Central California.
• Public sector entities (e.g., street lighting, government facilities).

The sheer scale of the residential base is significant, but the growth in data center demand is reshaping the load profile. The 10 GW data center pipeline, as reported in July 2025, is enough electricity to power about 7.5 million homes simultaneously.

Here's a breakdown of the non-residential segments with the latest available financial contribution data:

Customer Segment	Metric	Amount/Value
Residential Customers	Gas Customers (approx.)	5.6 million
High-Demand Data Centers	Electricity Demand Pipeline (as of July 2025)	10 gigawatts (GW)
Commercial Customers	Electric Revenue (Q1 2025)	$1,506 million
Commercial Customers	Natural Gas Revenue (Q1 2025)	$399 million
Industrial Customers	Electric Revenue (Q1 2025)	$414 million
Agricultural Operations	Electric Revenue (Q1 2025)	$199 million
Public Sector (Street Lighting)	Revenue (Q1 2025)	$27 million

The data center pipeline growth is notable; it increased from 5.5 GW at the end of 2024 to 10 GW by July 2025.

For the broader Commercial and Industrial group, which PG&E Corporation often groups with Agricultural for reporting purposes, the combined electric revenue for the three months ended March 31, 2025, was substantial. You can see the individual components above, but it's worth noting the operational data available for these non-residential classes:

• PG&E Corporation provides non-confidential, aggregated usage data quarterly for Residential, Commercial, Industrial, and Agricultural customer types.
• Public datasets must meet aggregation standards: a minimum of 100 Residential customers and a minimum of 15 Non-Residential customers per aggregation point.

The utility is actively connecting new customers, having connected nearly 14,000 new customers to its electric system in 2024, and anticipates load growth of 2% to 4% per year through 2040, partly driven by these segments.

PG&E Corporation (PCG) - Canvas Business Model: Cost Structure

You're looking at the major outflows that keep PG&E Corporation's system running and hardening it against climate risk. These costs are significant and heavily scrutinized by regulators.

Capital Expenditures (CapEx) Scale

The investment required for grid modernization is massive, underpinning future operational costs. PG&E Corporation has a multi-year plan that signals the scale of this spending commitment.

• PG&E Corporation has a 5-year capital plan of $63 billion through 2028.
• A more recent plan outlines $73 billion in capital expenditures through 2030.
• The weighted average rate base is projected to grow from $69 billion in 2025 to $106 billion by 2030.

Wildfire Mitigation Costs (Undergrounding, Vegetation Management, Insurance)

These costs are a primary driver of capital deployment and rate increases. The utility has a dedicated, multi-year plan to address this risk.

• PG&E planned to spend roughly $18 billion through 2025 under its 2023-2025 Wildfire Mitigation Plan (WMP) cycle.
• The 2026-2028 Wildfire Mitigation Plan includes targets like nearly 1,100 miles of undergrounding.
• PG&E Corporation deployed 1,000 miles of underground power lines in the highest fire-risk areas.
• The California legislature expanded the state's wildfire fund by $18 billion.

Debt Servicing and Unrecoverable Interest Expense

Interest expense related to certain financing activities is explicitly called out as a non-core item impacting GAAP earnings.

For 2025 GAAP earnings guidance, costs related to unrecoverable interest expense are projected to be between $350 million and $400 million after tax. The guidance range for 2025 non-core items, which includes this expense, is $360 million to $400 million after tax.

Energy Procurement Costs (Natural Gas and Electricity)

These costs are managed through regulatory proceedings that set procurement-related rates.

The annual Energy Resource and Recovery Account (ERRA) forecast proceeding sets electric procurement-related rates. For the January 2025 rate change, PG&E saw an average rate decrease of about 0.5% for bundled customers for PG&E-provided services. The utility is conducting a solicitation to sell Greenhouse Gas-Free (GHG-Free) energy generated in 2025 and 2026.

Here's a look at the components impacting the cost structure, based on recent financial reporting:

Cost Component Category	Specific Metric/Item	Reported/Projected Value (FY 2025 or Relevant Period)
Capital Investment Scale	5-Year CapEx Plan (2026-2030)	$73 billion
Wildfire Mitigation	2023-2025 WMP Planned Expenditure (Total)	Roughly $18 billion
Wildfire Mitigation	Undergrounding Miles Deployed (Recent)	1,000 miles
Debt Servicing/Interest	Unrecoverable Interest Expense (After Tax)	$350 million to $400 million
Energy Procurement	January 2025 Rate Change (Bundled Customers)	Average rate decrease of about 0.5%
Operating & Maintenance (O&M)	Non-Fuel O&M Reduction Target	2%
Operating & Maintenance (O&M)	Non-Fuel O&M Savings (YTD Impact on EPS)	+8¢ per share

Operating and Maintenance (O&M) Expenses

PG&E Corporation is actively targeting reductions in its day-to-day running costs, excluding fuel expenses.

• PG&E Corporation is on track to meet its 2% non-fuel O&M reduction target in 2025.
• The company saved over $200 million in non-fuel O&M costs in each of the past three years.
• Year-to-date 2025 performance was positively impacted by operating and maintenance savings of +8¢ per share.

PG&E Corporation (PCG) - Canvas Business Model: Revenue Streams

The revenue streams for PG&E Corporation are fundamentally anchored in its regulated utility operations, selling electricity and natural gas to customers across Northern and Central California. This forms the base upon which all other financial metrics are calculated.

Regulated electric and natural gas sales to customers are the primary source of top-line revenue. As of the first quarter of 2025, PG&E Corporation reported total operating revenues of $5,983 million. This revenue supports a massive service territory, covering approximately 5.3 million electricity customers and 4.6 million gas customers. The company is actively working on bill stabilization, with average residential electric rates reported as lower in March 2025 compared to the previous year.

A critical component of the regulated revenue model is the Return on Equity (ROE) earned on the regulated rate base. This is a key lever for profitability within the regulatory framework. For instance, the decrease in GAAP earnings per share for the first quarter of 2025 was partially attributed to a lower authorized ROE, which had recently reduced from 10.7% to 10.28% following a cost of capital decision. This direct impact on the authorized return highlights the sensitivity of earnings to regulatory outcomes.

The overall revenue requirement, which dictates the total authorized revenue PG&E Corporation can collect, is determined through the Authorized revenue from General Rate Case (GRC) decisions. PG&E Corporation's latest application sought a revenue requirement of $17.43 billion for the 2025 fiscal year. The rates effective January 1, 2025, were established through the consolidation of authorized changes via an Annual Electric True-Up advice letter. The Utility noted that its General Rate Case proposal submitted in 2025 represented its smallest percentage increase in a decade.

While specific industrial electric revenue for Q1 2025 is not explicitly detailed in the latest reports, the overall revenue performance reflects the combined sales to all customer classes. The company's performance is tracked through quarterly earnings, which give you a view of the flow of funds:

Period	Total Operating Revenue (Millions USD)	GAAP EPS (USD)	Non-GAAP Core EPS (USD)
Q1 2025	$5,983	$0.28	$0.33
Q2 2025	Not Reported	$0.24	$0.31
Q3 2025	Not Reported	$0.37	$0.50

Finally, the revenue structure includes performance-based mechanisms, such as Incentive revenues tied to safety and performance metrics. These incentive revenues are explicitly listed as a factor expected to drive non-GAAP core earnings for the full year 2025. The company also tracks progress against operational goals that can influence regulatory outcomes, such as meeting its 2% non-fuel O&M reduction target, which it was on track to meet or exceed as of the second quarter of 2025.

The overall expectation for the year is captured in the guidance:

• Full Year 2025 GAAP EPS Guidance (as of July 2025): $1.26 to $1.32 per share.
• Full Year 2025 Non-GAAP Core EPS Guidance (narrowed as of October 2025): $1.49 to $1.51 per share.
• Five-Year Capital Plan (through 2028): $63 billion.

Finance: draft 13-week cash view by Friday.