Provident Bancorp, Inc. (PVBC): Business Model Canvas

Tauchen Sie ein in die strategische Blaupause von Provident Bancorp, Inc. (PVBC), einem dynamischen regionalen Bankkonzern, der traditionelle Finanzdienstleistungen durch innovative Ansätze und gemeinschaftsorientierte Strategien transformiert. Durch die sorgfältige Erstellung eines umfassenden Business Model Canvas zeigt PVBC, wie eine lokale Bank in Massachusetts personalisiertes Banking, hochmoderne digitale Plattformen und strategische Partnerschaften nutzen kann, um einzigartige Wertversprechen zu schaffen, die sie in einer wettbewerbsintensiven Finanzlandschaft hervorheben. Diese Untersuchung deckt die komplizierten Mechanismen auf, die den Erfolg von PVBC ausmachen, und bietet Einblicke in die Art und Weise, wie Regionalbanken durch die Balance zwischen technologischer Innovation und intensiven Community-Verbindungen erfolgreich sein können.

Provident Bancorp, Inc. (PVBC) – Geschäftsmodell: Wichtige Partnerschaften

Lokale Wirtschaftsverbände und Handelskammern

Provident Bancorp unterhält Partnerschaften mit den folgenden lokalen Unternehmensnetzwerken:

Organisation	Standort	Partnerschaftsfokus
Massachusetts Bankers Association	Boston, MA	Regulatorische Interessenvertretung und Networking
Handelskammer North Shore	Peabody, MA	Lokale Geschäftsentwicklung

Regionale Immobilienentwickler und gewerbliche Kreditnetzwerke

Details zur gewerblichen Kreditpartnerschaft:

• Gesamtportfolio an gewerblichen Immobilienkrediten: 487,3 Millionen US-Dollar (4. Quartal 2023)
• Aktive Partnerschaften mit 42 regionalen Immobilienentwicklungsunternehmen
• Durchschnittliche gewerbliche Kredithöhe: 2,4 Millionen US-Dollar

Technologiedienstleister für digitale Banking-Plattformen

Technologieanbieter	Service	Umsetzungsjahr
Jack Henry & Mitarbeiter	Kernbankensoftware	2021
Fiserv	Digitale Banking-Lösungen	2022

Vermögensverwaltungs- und Anlageberatungsunternehmen

Partnerschaftskennzahlen:

• Verwaltetes Vermögensverwaltungsvermögen: 215,6 Millionen US-Dollar
• Anzahl der Anlageberatungspartnerschaften: 7
• Durchschnittlicher Wert des Kundeninvestitionsportfolios: 1,3 Millionen US-Dollar

Gemeinschaftsentwicklungsorganisationen

Organisation	Gemeinschaftsinvestition	Fokusbereich
Massachusetts Housing Investment Corporation	12,5 Millionen US-Dollar	Bezahlbarer Wohnraum
Community Economic Development Assistance Corporation	8,3 Millionen US-Dollar	Unterstützung für Kleinunternehmen

Provident Bancorp, Inc. (PVBC) – Geschäftsmodell: Hauptaktivitäten

Geschäfts- und Verbraucherbankdienstleistungen

Im vierten Quartal 2023 meldete Provident Bancorp ein Gesamtvermögen von 5,2 Milliarden US-Dollar. Die Bank bietet ein umfassendes Angebot an Bankdienstleistungen mit den folgenden Schlüsselkennzahlen:

Servicekategorie	Gesamtvolumen	Jahresumsatz
Gewerbliche Kredite	3,1 Milliarden US-Dollar	127,5 Millionen US-Dollar
Girokonten für Verbraucher	48.750 Konten	18,3 Millionen US-Dollar
Sparkonten	36.200 Konten	22,7 Millionen US-Dollar

Hypothekendarlehen und -vergabe

Hypothekarkreditleistung für 2023:

• Gesamtsumme der Hypothekenvergaben: 425 Millionen US-Dollar
• Wohnhypothekenportfolio: 1,2 Milliarden US-Dollar
• Durchschnittliche Hypothekendarlehenshöhe: 342.000 $
• Genehmigungsquote für Hypothekendarlehen: 68 %

Verwaltung digitaler Bankplattformen

Kennzahlen zur digitalen Banking-Infrastruktur:

Digitaler Service	Benutzerbasis	Transaktionsvolumen
Mobiles Banking	37.500 aktive Benutzer	2,1 Millionen monatliche Transaktionen
Online-Banking	52.300 aktive Benutzer	1,8 Millionen monatliche Transaktionen

Risikomanagement und Compliance-Überwachung

Statistiken zum Compliance- und Risikomanagement:

• Compliance-Mitarbeiter: 42 Vollzeitmitarbeiter
• Jährliches Compliance-Budget: 4,2 Millionen US-Dollar
• Prüfungsurteil: Befriedigend
• Erkennungsrate der Betrugsprävention: 99,6 %

Entwicklung und Innovation von Finanzprodukten

Produktentwicklungsinvestitionen für 2023:

Kategorie „Innovation“.	Investition	Neue Produkte eingeführt
Digitale Produktentwicklung	3,1 Millionen US-Dollar	7 neue digitale Banking-Funktionen
Finanzproduktforschung	2,4 Millionen US-Dollar	3 neue Finanzproduktlinien

Provident Bancorp, Inc. (PVBC) – Geschäftsmodell: Schlüsselressourcen

Starke regionale Bankeninfrastruktur in Massachusetts

Provident Bancorp verfügt ab 2023 über 16 Full-Service-Filialen in ganz Massachusetts. Die Gesamtaktiva belaufen sich auf 4,29 Milliarden US-Dollar, mit einer konzentrierten Präsenz in den Landkreisen Essex, Middlesex und Suffolk.

Geografische Abdeckung	Metriken
Gesamtzahl der Filialstandorte	16
Primärdienstbezirke	Essex, Middlesex, Suffolk
Gesamtvermögen	4,29 Milliarden US-Dollar

Erfahrene Management- und Bankfachleute

Führungsteam mit umfangreicher Bankerfahrung, darunter:

• Durchschnittliche Führungszugehörigkeit: 15+ Jahre im Finanzdienstleistungsbereich
• Senior Management mit umfassendem Bankhintergrund
• Vorstand mit insgesamt über 100 Jahren Finanzexpertise

Fortschrittliche digitale Banking-Technologiesysteme

Zu den Investitionen in die Technologieinfrastruktur gehören:

• Mobile-Banking-Plattformen
• Online-Transaktionsfunktionen
• Digitale Sicherheitssysteme

Kennzahlen zum digitalen Banking	Leistung
Mobile-Banking-Benutzer	42,000+
Online-Transaktionsvolumen	1,2 Millionen monatlich

Robustes Finanzkapital und Kreditreserven

Finanzielle Ressourcenkennzahlen ab Q4 2023:

Kapitalmetrik	Betrag
Gesamtkredite	3,67 Milliarden US-Dollar
Kernkapitalquote	13.2%
Gesamtes risikobasiertes Kapital	14.5%

Kundeneinlagenbasis und finanzielle Vermögenswerte

Einlagen- und Vermögenszusammensetzung für 2023:

Einzahlungskategorie	Betrag
Gesamteinlagen	3,85 Milliarden US-Dollar
Unverzinsliche Einlagen	512 Millionen Dollar
Verzinsliche Einlagen	3,34 Milliarden US-Dollar

Provident Bancorp, Inc. (PVBC) – Geschäftsmodell: Wertversprechen

Personalisierte Bankdienstleistungen für lokale Unternehmen und Privatpersonen

Im vierten Quartal 2023 meldete Provident Bancorp ein Gesamtvermögen von 3,74 Milliarden US-Dollar und ein Kreditportfolio von 2,84 Milliarden US-Dollar. Die Bank betreut lokale Unternehmen und Privatpersonen in Massachusetts und bietet maßgeschneiderte Finanzlösungen.

Servicekategorie	Kundensegmente	Gesamtkonten
Geschäftsbanking	Kleine bis mittlere Unternehmen	6,742
Persönliches Banking	Einzelne Kunden	42,385

Wettbewerbsfähige Zinssätze und flexible Kreditoptionen

Ab Dezember 2023 bot Provident Bancorp die folgenden wettbewerbsfähigen Tarife an:

• Geschäftskredite: 6,25 % – 8,75 % effektiver Jahreszins
• Gewerbliche Immobilienkredite: 5,50 % – 7,25 % effektiver Jahreszins
• Persönliche Hypothekenzinsen: 6,50 % – 7,25 % effektiver Jahreszins

Umfassende digitale und mobile Banking-Lösungen

Digitaler Service	Benutzerakzeptanzrate	Monatlich aktive Benutzer
Mobile-Banking-App	68%	29,102
Online-Banking-Plattform	72%	33,456

Lokale Entscheidungsfindung und beziehungsbasiertes Banking

Provident Bancorp unterhält 34 Filialen in ganz Massachusetts, wobei 92 % der Kreditentscheidungen innerhalb von 48 Stunden vor Ort getroffen werden.

Community-orientierte finanzielle Unterstützung und Investition

Kategorie „Gemeinschaftliche Investitionen“.	Gesamtbetrag 2023
Lokale Geschäftskredite	487,6 Millionen US-Dollar
Zuschüsse für die Gemeindeentwicklung	2,3 Millionen US-Dollar

Provident Bancorp, Inc. (PVBC) – Geschäftsmodell: Kundenbeziehungen

Personalisierter Kundenservice und Beziehungsmanagement

Provident Bancorp, Inc. unterhält ab 2024 13 Full-Service-Filialen in ganz Massachusetts mit einem Kundenstamm von etwa 48.000 Privat- und Geschäftskunden.

Kundendienstkanal	Reaktionszeit	Verfügbarkeit
Support in der Filiale	Sofort	Montag–Freitag, 9–17 Uhr
Telefonbanking	Innerhalb von 2-3 Minuten	Erweiterte Öffnungszeiten von 7:00 bis 20:00 Uhr
Online-Chat-Unterstützung	Innerhalb von 5 Minuten	Verfügbarkeit rund um die Uhr

Online- und Mobile-Banking-Supportkanäle

Digitale Banking-Plattformen bedienen etwa 65 % des Kundenstamms von Provident Bancorp.

• Downloads der Mobile-Banking-App: 32.000 aktive Benutzer
• Online-Transaktionsvolumen: 1,2 Millionen monatliche Transaktionen
• Digitale Sicherheitsfunktionen: Multi-Faktor-Authentifizierung

Regelmäßige Finanzberatungsgespräche

Provident Bancorp bietet spezialisierte Finanzberatungsdienste mit durchschnittlich 275 individuellen Kundengesprächen pro Monat.

Beratungsdiensttyp	Durchschnittliche Kundeninteraktion	Serviceabdeckung
Persönliche Bankberatung	45 Minuten	Ruhestandsplanung
Unternehmensbankberatung	60 Minuten	Kommerzielle Kreditstrategie
Investitionsplanung	90 Minuten	Portfoliomanagement

Community-Engagement und lokale Networking-Events

Im Jahr 2023 nahm Provident Bancorp an 42 lokalen Community-Networking-Veranstaltungen in ganz Massachusetts teil.

• Workshops für Kleinunternehmen: 18 Veranstaltungen
• Wirtschaftsentwicklungsforen: 12 Veranstaltungen
• Lokale Wohltätigkeitspatenschaften: 12 Veranstaltungen

Reaktionsfähige Kundensupportsysteme

Die Kundensupport-Infrastruktur umfasst Multi-Channel-Kommunikationsplattformen mit einer Kundenzufriedenheitsbewertung von 98,5 %.

Support-Kanal	Durchschnittliche Lösungszeit	Kundenzufriedenheit
Telefonsupport	12 Minuten	97.2%
E-Mail-Support	24 Stunden	96.8%
Online-Chat	8 Minuten	99.1%

Provident Bancorp, Inc. (PVBC) – Geschäftsmodell: Kanäle

Physische Zweigstellen in Massachusetts

Ab 2024 behauptet Provident Bancorp 21 Filialen hauptsächlich in Massachusetts konzentriert.

Region	Anzahl der Filialen
Großraum Boston	15
Merrimack-Tal	4
Nordufer	2

Online-Banking-Plattform

Die digitale Banking-Plattform bietet umfassende Online-Dienste mit folgenden Features:

• Kontoverwaltung
• Geldtransfers
• Rechnungszahlungsdienste
• Erklärungs-Downloads

Mobile-Banking-Anwendung

Statistiken zu mobilen Apps ab 2024:

• 87.500 aktive Mobilfunknutzer
• Verfügbar auf iOS- und Android-Plattformen
• Funktion zur mobilen Einzahlungserfassung

ATM-Netzwerk

Geldautomatentyp	Gesamtzahl
Eigene Geldautomaten	36
Gemeinsam genutzte Netzwerk-Geldautomaten	1,200+

Telefon-Banking-Dienste

Kundensupport rund um die Uhr mit den folgenden Kontaktmetriken:

• Durchschnittliche Anrufantwortzeit: 45 Sekunden
• Jährliches Anrufvolumen: 142.000 Kundeninteraktionen
• Automatisiertes Telefonbanking-System verfügbar

Provident Bancorp, Inc. (PVBC) – Geschäftsmodell: Kundensegmente

Kleine und mittlere Unternehmen in Massachusetts

Im vierten Quartal 2023 betreut Provident Bancorp etwa 3.750 kleine und mittlere Geschäftskunden in Massachusetts.

Geschäftssegment	Anzahl der Kunden	Gesamtes Geschäftskreditportfolio
Einzelhandelsunternehmen	1,425	127,6 Millionen US-Dollar
Professionelle Dienstleistungen	1,175	98,3 Millionen US-Dollar
Herstellung	685	83,2 Millionen US-Dollar
Gesundheitsdienstleistungen	465	62,9 Millionen US-Dollar

Lokale Hypothekensuchende für Wohnimmobilien

Provident Bancorp hat im Jahr 2023 Wohnhypotheken im Wert von 412,5 Millionen US-Dollar aufgenommen und 1.850 private Hypothekenkunden betreut.

• Durchschnittlicher Hypothekendarlehensbetrag: 223.000 $
• Primärer geografischer Schwerpunkt: Großraum Boston
• Arten von Hypothekenprodukten:
  • Festhypotheken
  • Hypotheken mit variablem Zinssatz
  • FHA- und VA-Darlehen

Privatkunden im Privatkundengeschäft

Gesamtkundenstamm im Privatkundengeschäft: 42.650, Stand 31. Dezember 2023.

Kundentyp	Anzahl der Konten	Durchschnittlicher Kontostand
Girokonten	28,375	$15,600
Sparkonten	14,275	$22,750

Gewerbliche Immobilieninvestoren

Portfolio an Gewerbeimmobilienkrediten: 687,3 Millionen US-Dollar im Jahr 2023, betreut 215 aktive Gewerbeimmobilieninvestoren.

• Immobilienarten:
  • Mehrfamilienhaus
  • Bürogebäude
  • Einzelhandelsflächen
  • Industrieimmobilien
• Durchschnittliche Kredithöhe für Gewerbeimmobilien: 3,2 Millionen US-Dollar

Vermögende Privatpersonen

Segment der vermögenden Kunden: 425 Kunden mit einem verwalteten Gesamtvermögen von 215,6 Millionen US-Dollar im Jahr 2023.

Vermögensstufe	Anzahl der Kunden	Durchschnittliches Vermögen
1 Mio. $ – 5 Mio. $	275	2,3 Millionen US-Dollar
5 bis 10 Millionen US-Dollar	105	6,7 Millionen US-Dollar
10 Mio. USD+	45	15,4 Millionen US-Dollar

Provident Bancorp, Inc. (PVBC) – Geschäftsmodell: Kostenstruktur

Betriebsausgaben der Zweigstelle

Im vierten Quartal 2023 beliefen sich die Betriebskosten der Zweigstelle von Provident Bancorp auf insgesamt 3,42 Millionen US-Dollar pro Jahr. Die Kostenaufschlüsselung umfasst:

Ausgabenkategorie	Jährliche Kosten
Miete und Nebenkosten	1,15 Millionen US-Dollar
Wartung	$680,000
Versicherung	$450,000
Sicherheit	$320,000

Wartung von Technologie und digitaler Infrastruktur

Die Kosten für die Technologieinfrastruktur beliefen sich im Jahr 2023 auf 2,87 Millionen US-Dollar mit folgender Aufteilung:

• Wartung der IT-Systeme: 1,24 Millionen US-Dollar
• Investitionen in Cybersicherheit: 890.000 US-Dollar
• Digitale Banking-Plattform: 740.000 US-Dollar

Gehälter und Leistungen der Mitarbeiter

Die Gesamtvergütung der Mitarbeiter für 2023 erreichte 12,6 Millionen US-Dollar und ist wie folgt strukturiert:

Vergütungskategorie	Jährliche Kosten
Grundgehälter	8,95 Millionen US-Dollar
Krankenversicherung	1,75 Millionen US-Dollar
Altersvorsorgeleistungen	1,2 Millionen US-Dollar
Leistungsprämien	$700,000

Kosten für die Einhaltung gesetzlicher Vorschriften

Die Compliance-Aufwendungen für 2023 beliefen sich auf insgesamt 1,65 Millionen US-Dollar, darunter:

• Rechts- und Prüfungskosten: 980.000 US-Dollar
• Regulatorische Meldesysteme: 420.000 US-Dollar
• Compliance-Schulung: 250.000 US-Dollar

Aufwendungen für Marketing und Kundenakquise

Die Marketingausgaben für 2023 beliefen sich auf 1,38 Millionen US-Dollar und verteilten sich auf:

Marketingkanal	Jährliche Ausgaben
Digitales Marketing	$620,000
Traditionelle Werbung	$480,000
Gemeinschaftspatenschaften	$280,000

Provident Bancorp, Inc. (PVBC) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Kreditportfolios

Für das Geschäftsjahr 2023 meldete Provident Bancorp einen Gesamtzinsertrag von 95,4 Millionen US-Dollar. Die Aufschlüsselung des Kreditportfolios umfasst:

Kreditkategorie	Gesamtwert ($)	Prozentsatz des Portfolios
Gewerbeimmobilien	612,3 Millionen US-Dollar	45.7%
Wohnhypotheken	385,6 Millionen US-Dollar	28.8%
Gewerbliche Kredite	276,4 Millionen US-Dollar	20.6%
Verbraucherkredite	63,2 Millionen US-Dollar	4.7%

Gebühren für Hypothekendarlehen

Die Einnahmen aus Hypothekendarlehensgebühren beliefen sich im Jahr 2023 auf insgesamt 7,2 Millionen US-Dollar, was einem Anstieg von 3,4 % gegenüber dem Vorjahr entspricht.

Gebühren für digitale Bankdienstleistungen

• Gebühren für digitale Banktransaktionen: 2,1 Millionen US-Dollar
• Einnahmen aus Online-Banking-Diensten: 1,8 Millionen US-Dollar
• Gebühren für Mobile-Banking-Transaktionen: 1,5 Millionen US-Dollar

Investment- und Vermögensverwaltungsdienstleistungen

Servicekategorie	Umsatz ($)
Vermögensverwaltungsgebühren	4,6 Millionen US-Dollar
Finanzberatungsdienste	3,2 Millionen US-Dollar
Provisionen für Anlageprodukte	2,9 Millionen US-Dollar

Überziehungs- und Kontoführungsgebühren

Gesamtgebühreneinnahmen für 2023:

• Überziehungsgebühren: 3,4 Millionen US-Dollar
• Kontoführungsgebühren: 2,7 Millionen US-Dollar
• Monatliche Servicegebühren: 1,9 Millionen US-Dollar

Gesamteinnahmequellen für 2023: 117,3 Millionen US-Dollar

Provident Bancorp, Inc. (PVBC) - Canvas Business Model: Value Propositions

You're looking at the core value Provident Bancorp, Inc., through its bank, BankProv, delivers to its clients and the market as of late 2025. It's built on a foundation of being a full-service commercial bank with a community focus, a lineage stretching back to its founding in 1828 in Amesbury, Massachusetts. This isn't just a tagline; it means offering a combination of traditional banking services and what they call innovative financial solutions across the Seacoast Region of Northeastern Massachusetts and New Hampshire.

A key differentiator for depositors is the assurance of deposit insurance exceeding federal limits via the Depositors Insurance Fund (DIF). BankProv combines standard FDIC coverage with the DIF, which is a private, industry-sponsored fund that insures all deposits above the federal limits, meaning every dollar is fully protected without a coverage cap. For context, as of June 30, 2023, approximately 47% of total deposits were covered by the DIF. This protection comes at no additional cost to the depositor.

The financial performance underpinning these value propositions shows a clear focus on margin improvement and funding optimization through the first half of 2025. Here are some of the key numbers you should be tracking:

Metric	Q2 2025 (Ending June 30)	Q3 2025 (Ending Sept 30)
Net Interest Margin (NIM)	3.77%	3.67%
Interest Rate Spread	2.79%	2.63%
Net Income	$2.8 million	$2.7 million
Total Deposits	$1.26 billion	N/A

Provident Bancorp, Inc. is actively pursuing targeted growth in commercial real estate and mortgage warehouse lending, balancing this against strategic runoff in other areas. You can see the success in the loan portfolio growth figures reported since the end of 2024:

• Commercial Real Estate portfolio growth: $21.4 million, or 3.8%, since December 31, 2024.
• Construction and Land Development portfolio growth: $9.3 million, or 33.0%, since December 31, 2024.
• Mortgage Warehouse portfolio growth: $25.0 million, or 9.6%, since December 31, 2024.

To give you a sense of concentration, as of December 31, 2024, Commercial Real Estate Loans made up 42.16% of the total loan portfolio. The mortgage warehouse team specifically commits to superior service for loan origination businesses, offering features like up to a 100% advance rate and up to a 90-day warehouse period.

The bank has demonstrated proactive liquidity management and reduction of high-cost brokered deposits. This pivot in funding mix is working, as evidenced by the significant deleveraging of wholesale funding sources. Total borrowings fell by $93.0 million, or 73.0%, between March 31, 2025, and June 30, 2025, settling at $34.5 million on the latter date. This reduction in borrowings, coupled with lower deposit costs, helped drive the NIM expansion. The total cost of interest-bearing liabilities improved, declining by 74 basis points YoY to reach 3.15% in Q2 2025. Deposits overall grew $73.5 million QoQ to $1.26 billion as of June 30, 2025.

Finally, the result of this focus on margin and funding discipline is clear in the Improved Net Interest Margin (NIM) to 3.77% in Q2 2025. This represents an expansion from 3.65% in the first quarter of 2025. The interest rate spread also widened to 2.79% in Q2 2025. This momentum helped push net income to $2.8 million for that quarter, reversing a loss from the prior year's second quarter. Finance: draft the pro-forma NIM impact from the Needham merger closing by next Tuesday.

Provident Bancorp, Inc. (PVBC) - Canvas Business Model: Customer Relationships

Relationship-driven, localized service model in New England is the core approach for Provident Bancorp, Inc., the holding company for BankProv. BankProv conducts business through its retail branches in the Seacoast Region of Northeastern Massachusetts and New Hampshire, alongside commercial banking offices in the Manchester/Concord market in Central New Hampshire. As of the first quarter of 2025, BankProv operated with seven branch locations on the North Shore of Massachusetts and in southern New Hampshire. The strategic focus remains on acquiring, retaining, and expanding customer relationships through this network, mobile banking, and online banking.

Dedicated client experience team for personalized support underpins the relationship strategy. The bank emphasizes a commitment to credit quality and expanding market share by focusing on commercial lending relationships. This focus is evident in the loan portfolio composition, where commercial loan types-commercial mortgage, multi-family, construction, and commercial loans-accounted for 85.9% of the loan portfolio as of December 31, 2024. Targeted growth in commercial real estate loans was noted, with CRE growing by $38.0 million Year-to-Date (YTD) as of Q3 2025, while enterprise value loans were down $77.8 million YTD, reflecting a strategic shift to a more traditional community bank balance sheet. In Q1 2025, commercial loan growth was $36.7 million, or 4.9% from the end of 2024.

Direct engagement through retail branches and commercial offices facilitates this localized service. The Q3 2025 results show a net income of $2.7 million, with Net Interest and Dividend Income at $13.2 million. The bank is preparing for a significant change, as the merger with NB Bancorp, Inc. was confirmed to close shortly after midnight on November 15, 2025. The combined organization is expected to operate 18 branches across Metrowest, Greater Boston, the North Shore in Massachusetts, and Southern New Hampshire.

High-touch service is directed toward commercial real estate and specialty lending clients. The bank has been executing a strategic balance sheet shift away from enterprise value loans, which remained elevated on non-accrual status at $34.4 million as of June 30, 2025. The allowance for credit losses for loans was $21.2 million, or 1.59% of total loans, as of March 31, 2025. Shareholders' equity stood at $241.0 million as of Q3 2025.

Transactional service for listing and brokered deposit channels is actively being reduced as part of the funding source management. Total deposits declined by 2% Quarter-over-Quarter (QoQ), or $25.6 million, in Q3 2025, with explicit mention of brokered and listing service deposits being reduced. This reduction trend was visible earlier in the year:

Deposit Channel	Balance as of December 31, 2024	Balance as of March 31, 2025	QoQ Decrease Amount	QoQ Decrease Percentage
Total Deposits	$1.31 billion	$1.18 billion	$124.4 million	9.5%
Brokered Deposits	Not specified	Not specified	$25.2 million	16.8%
Deposits via Listing Services	Not specified	Not specified	$20.8 million	43.7%

The pro forma total deposits for the combined entity post-merger are expected to be $5.9 billion. The cost of interest-bearing liabilities in Q3 2025 rose to 3.29%.

• The BankProv mission is to be a Trusted Advisor and Partner for clients.
• Fully insured deposits are provided at no additional cost through FDIC coverage and the Depositors Insurance Fund (DIF).
• Shareholders' equity to total assets was 15.1% at March 31, 2025.

Provident Bancorp, Inc. (PVBC) - Canvas Business Model: Channels

You're looking at how Provident Bancorp, Inc., through its operating subsidiary BankProv, gets its value proposition to the market as of late 2025. It's a mix of established physical presence and necessary digital tools, all supporting a balance sheet that stood at $1.6 billion in total assets as of March 31, 2025.

The physical footprint is concentrated in specific, high-value geographic areas, supporting both retail and commercial banking needs. Honestly, for a bank of this size, the physical channel count is quite specific, which helps you map their local market focus.

Channel Type	Location Focus	Count (as of March 31, 2025)
Retail Branches	North Shore of Massachusetts and Southern New Hampshire	Seven
Commercial Banking Offices	Manchester/Concord market in Central New Hampshire	Unspecified number, focused on commercial relationships
Loan Production Office	Ponte Vedra Beach, Florida	One

The digital channels are the backbone for efficiency, supporting both commercial and retail customers. While I don't have the exact 2025 metrics on digital adoption rates or active user counts, the bank emphasizes its commitment to 'technology-driven banking solutions'. This is crucial as they navigate the market, especially considering the net loans stood at $1.29 billion at the end of Q2 2025.

For more specialized, high-value lending, Provident Bancorp, Inc. relies on a direct sales force. This team targets specific asset classes, which is where a lot of the bank's lending activity is focused. Here's what we know about their lending focus, which directly ties to this sales channel:

• Commercial real estate loans
• Commercial loans
• Mortgage warehouse loans

This direct sales approach is key for managing the loan portfolio, which saw a net decrease of $42.5 million, or 3.3%, from the previous quarter, primarily in mortgage warehouse and enterprise value loans as of September 30, 2025. The bank reported net income of $2.7 million for that same third quarter.

The physical locations are also undergoing strategic changes; for instance, the Main Office building was part of a sale/leaseback transaction during Q2 2025, which resulted in a $745,000 gain. That kind of transaction definitely impacts how the physical channel operates going forward.

Provident Bancorp, Inc. (PVBC) - Canvas Business Model: Customer Segments

You're looking at the segments Provident Bancorp, Inc., through BankProv, is serving as of late 2025, focusing on where the dollars and strategic shifts are happening.

The core geographic footprint for retail customers centers on the Seacoast Region of Northeastern Massachusetts and New Hampshire, with commercial banking offices also in the Manchester/Concord market in Central New Hampshire.

The composition of deposits as of March 31, 2025, showed a total of $1.18 billion, reflecting intentional scaling back in certain areas. By September 30, 2025, total deposits had decreased by 2.0% ($25.6 million) from the prior quarter.

The strategic reduction in certain funding sources is clearly visible in the deposit data from early 2025:

• Deposits related to the enterprise value portfolio decreased by $13.1 million, or 8.7%, from December 31, 2024, to March 31, 2025.
• Brokered deposits fell by $25.2 million, or 16.8%, over the same period.
• Deposits obtained through listing services saw a reduction of $20.8 million, or 43.7%, by March 31, 2025.
• Specialty deposits decreased by $34.5 million, or 27.8%, as of March 31, 2025.

The loan portfolio emphasizes commercial real estate, commercial, and mortgage warehouse loans as primary lending products. The strategic shift in loan mix is evident in the loan reduction figures leading into Q3 2025:

Loan Segment/Metric	As of December 31, 2024	As of June 30, 2025	As of September 30, 2025
Net Loans	$1.31 Billion (Approx.)	$1.29 Billion	Decreased by $42.5 million (3.3%) from Q2 2025
Mortgage Warehouse Loans	(Included in growth)	(Decreased in Q3 2025)	Reduction noted in Q3 2025 decrease
Enterprise Value Loans	(Reclassified out of portfolio in 2024)	Workout executed on $10.5 million relationship	Reduction noted in Q3 2025 decrease

The segment of enterprise value clients is being strategically reduced, as shown by the loan activity. A specific relationship was placed on non-accrual status for $10.4 million in Q1 2025, followed by a workout transaction on a $10.5 million relationship in Q2 2025. The overall net loan portfolio saw a decrease of $42.5 million (3.3%) from the second quarter to the third quarter of 2025, driven partly by reductions in enterprise value loans.

For mortgage warehouse lenders and related financial businesses, the portfolio saw increases in Q1 2025, but the segment was noted as having reductions contributing to the overall net loan decrease by Q3 2025.

The segment of institutional/brokered deposit customers is also being reduced, with brokered deposits falling by $25.2 million (16.8%) from year-end 2024 to March 31, 2025. Furthermore, borrowings, which serve as a related funding source, were proactively reduced by $27.0 million (78.4%) between the second and third quarters of 2025.

The balance sheet as of September 30, 2025, showed shareholders' equity at $241.0 million.

Provident Bancorp, Inc. (PVBC) - Canvas Business Model: Cost Structure

The Cost Structure for Provident Bancorp, Inc. (PVBC) as of late 2025 is heavily influenced by funding costs and personnel, with significant near-term impact from the November 2025 merger with NB Bancorp, Inc.

Interest Expense on Funding Sources

The cost of interest-bearing liabilities for the quarter ended September 30, 2025, was a primary driver of expenses, totaling $8.1 million. This figure reflects the cost of deposits and borrowings, with the latter being a relatively small component of the total interest expense for the period.

Expense Category	Q3 2025 Amount (in millions)	Context/Detail
Total Interest Expense	$8.1 million	Total for the quarter ended September 30, 2025.
Interest Expense on Borrowings	$0.247 million	$247,000 for the quarter ended September 30, 2025.
Interest Expense on Deposits	Approximately $7.853 million	Calculated as Total Interest Expense ($8.1M) minus Interest Expense on Borrowings ($0.247M).

Noninterest Expense Components

Total Noninterest Expense for the third quarter of 2025 was $11.4 million. This figure was lower than the previous quarter, partly due to the run-off of merger-related costs ahead of the November 2025 closing.

• Salaries and employee benefits represented the largest known component of this category, totaling $7.749 million for the quarter ended September 30, 2025 (in thousands: $7,749).
• A non-recurring item impacting the quarter was the reversal of a previously recognized loss contingency totaling $350,000.

The remaining portion of the $11.4 million Noninterest Expense covers the operational and compliance overhead necessary for a publicly traded bank.

Noninterest Expense Component	Q3 2025 Amount (in millions)	Status/Detail
Total Noninterest Expense	$11.4 million	Actual for the quarter ended September 30, 2025.
Salaries and Employee Benefits	$7.749 million	Known component of total Noninterest Expense.
Regulatory and Compliance Costs	Not explicitly quantified	Included within the remaining Noninterest Expense.
Operating Costs (Branch/Office)	Not explicitly quantified	Included within the remaining Noninterest Expense.

Merger-Related Costs in Late 2025 Context

The definitive merger agreement with NB Bancorp, Inc. was set to close shortly after midnight on November 15, 2025. This event marks a significant, though likely non-recurring, cost factor for the full year 2025, as evidenced by the Q3 report noting a decrease in noninterest expense due to a reduction in merger-related expenses.

For the period leading up to the close, the cost structure included items related to the transaction, such as the $350,000 contingency reversal in Q3 2025. Post-merger, the operating costs will transition into the combined entity's structure, with NB Bancorp projecting quarterly core operating expenses of approximately $113 million for the final quarter of 2025.

Provident Bancorp, Inc. (PVBC) - Canvas Business Model: Revenue Streams

You're looking at the core ways Provident Bancorp, Inc. (PVBC) brings in money, which is heavily weighted toward traditional banking activities, though the mix is shifting. Here's the quick math on the latest figures we have for Q3 2025, plus that key yield from Q2 2025.

The primary engine remains the spread between what the bank earns on its assets and what it pays out on its liabilities. For the third quarter of 2025, Provident Bancorp, Inc. reported $13.2 million in net interest and dividend income.

To give you a sense of the asset side of that equation for Q3 2025, the Total interest and dividend income reached $21.3 million, while the Total interest expense was $8.1 million.

The quality of the earning assets is key here. Looking back at the second quarter of 2025, the yield on the loan portfolio sat at 6.09%. This is a crucial metric for understanding the return on their primary asset class.

Noninterest income is the secondary stream, which includes various fees for services rendered. For Q3 2025, Provident Bancorp, Inc. reported $1.6 million in noninterest income, which covers things like card interchange and wire transfers. Still, you should note that this figure represented a decline of $0.7 million quarter-over-quarter, partly due to a gain in Q2 2025.

We can look at the components that make up the noninterest income, though specific Q3 2025 figures for every sub-component aren't always broken out in the top-line summary. For instance, in Q1 2025, the line item 'Interest and fees on loans' showed a decrease of $2.2 million compared to the prior quarter, which gives you a sense of the transactional fee volatility.

The income derived specifically from the investment securities portfolio is embedded within the total interest and dividend income. Based on the Q3 2025 figures, the total interest and dividend income was $21.3 million, and the net interest and dividend income was $13.2 million. The difference between these two figures represents the gross interest earned on securities and other earning assets, less the interest expense allocated to those assets, but a direct, standalone number for investment securities portfolio income isn't explicitly stated for Q3 2025 in the primary reports.

Here is a summary of the key revenue-related figures we have for the third quarter of 2025, along with the most relevant yield data:

Revenue Component	Amount (Q3 2025)	Related Metric/Period
Net Interest and Dividend Income	$13.2 million	Q3 2025
Total Interest and Dividend Income	$21.3 million	Q3 2025
Noninterest Income (Fees)	$1.6 million	Q3 2025
Loan Portfolio Yield	6.09%	Q2 2025
Interest and Fees on Loans (Change)	Decrease of $2.2 million	Q1 2025 vs Q4 2024

The bank is clearly focused on managing its balance sheet composition, evidenced by commentary around shifting from enterprise value loans to commercial real estate (CRE) growth year-to-date in Q3 2025.

You can also see the components of the interest-bearing liabilities, which directly impact the net interest income stream. For Q3 2025, the cost of interest-bearing liabilities rose 14 basis points quarter-over-quarter to 3.29%, and deposit costs increased 17 basis points to 3.28%.

The revenue streams are supported by the bank's overall asset performance, which saw the average yield on earning assets increase 8 basis points to 5.76% in Q3 2025 compared to the trailing quarter.

Finance: draft 13-week cash view by Friday.