BOK Financial Corporation (BOKF): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el panorama dinámico de los servicios financieros, Bok Financial Corporation (BOKF) se destaca como una potencia estratégica, aprovechando un modelo de negocio sofisticado que combina sin problemas la destreza bancaria tradicional con innovación tecnológica de vanguardia. Al crear meticulosamente un enfoque integral que abarca múltiples segmentos de clientes y ofrece soluciones financieras personalizadas, BOKF se ha posicionado como una institución financiera versátil y adaptativa capaz de satisfacer las complejas necesidades de empresas e individuos en diversos mercados. Esta exploración del lienzo de modelo de negocio de BOKF revela los intrincados mecanismos que impulsan su éxito, ofreciendo información sobre cómo crean, entregan y capturan valor en un ecosistema financiero cada vez más competitivo.

Bok Financial Corporation (BOKF) - Modelo de negocios: asociaciones clave

Alianza estratégica con empresas de tecnología financiera

Bok Financial ha establecido asociaciones estratégicas con varias compañías de FinTech para mejorar las capacidades de banca digital:

Socio de fintech	Enfoque de asociación	Año de implementación
Finastra	Plataforma de tecnología bancaria central	2021
Fiserv	Soluciones de procesamiento de pagos	2019
Jack Henry & Asociado	Infraestructura bancaria digital	2020

Colaboración con bancos regionales y cooperativas de crédito

BOK Financial mantiene asociaciones estratégicas con instituciones financieras regionales:

• Participa en una red de ramificación compartida con 15 cooperativas de crédito regionales
• Proporciona servicios bancarios corresponsales a 42 bancos comunitarios
• Total Partnership Network cubre 8 estados en el suroeste de los Estados Unidos

Asociación con redes de procesamiento de pagos

Red de pagos	Volumen de transacción (2023)	Detalles de la asociación
Visa	$ 3.2 mil millones	Procesamiento de tarjetas de crédito y débito
Tarjeta MasterCard	$ 2.7 mil millones	Soluciones de pago integradas
Red de pulso	$ 1.5 mil millones	Red de transacciones de cajero automático y débito

Relaciones con empresas de asesoramiento de inversiones

BOK Financial colabora con múltiples socios asesores de inversiones:

• Relación estratégica con BlackRock para servicios de gestión de inversiones
• Asociación con Morningstar para Investment Research and Analytics
• Acuerdo de colaboración con Charles Schwab para soluciones de planificación de jubilación

Valor de red de asociación total: aproximadamente $ 12.4 mil millones en servicios financieros colaborativos a partir de 2024

BOK Financial Corporation (BOKF) - Modelo de negocio: actividades clave

Servicios de banca comercial y de consumo

Bok Financial Corporation reportó activos totales de $ 44.8 mil millones a partir del cuarto trimestre de 2023. El banco opera en 5 estados con 287 centros financieros y 2,100 cajeros automáticos.

Categoría de servicio bancario	Ingresos anuales (2023)	Segmentos de clientes
Banca comercial	$ 1.2 mil millones	Empresas de tamaño mediano, corporaciones
Banca de consumo	$ 687 millones	Consumidores individuales, pequeñas empresas

Soluciones de gestión de patrimonio e inversión

Bok Financial maneja aproximadamente $ 42.3 mil millones en activos bajo administración.

• Servicios de asesoramiento de inversiones
• Planificación de jubilación
• Servicios de fideicomiso y patrimonio
• Gestión de patrimonio privado

Desarrollo de la plataforma de banca digital

Las transacciones bancarias digitales aumentaron en un 37% en 2023, con 1,2 millones de usuarios de banca digital activos.

Función de plataforma digital	Tasa de adopción de usuarios
Aplicación de banca móvil	68%
Pago de factura en línea	52%
Apertura de cuenta digital	41%

Gestión de riesgos y asesoramiento financiero

Bok Financial mantiene un Relación de capital de nivel 1 del 13,2% y asignó $ 124 millones para la infraestructura de gestión de riesgos en 2023.

Servicios de préstamos corporativos y tesorería

La cartera de préstamos corporativos valorados en $ 18.6 mil millones con un tamaño de préstamo promedio de $ 4.3 millones.

Categoría de préstamo	Valor total de la cartera	Tasa de interés promedio
Inmobiliario comercial	$ 7.2 mil millones	6.3%
Préstamos a término corporativo	$ 6.9 mil millones	5.8%
Préstamos de capital de trabajo	$ 4.5 mil millones	5.5%

BOK Financial Corporation (BOKF) - Modelo de negocios: recursos clave

Red de sucursal extensa

Bok Financial opera en 8 estados, con un total de 475 ramas al otro lado de:

• Oklahoma
• Texas
• Arizona
• Colorado
• Nuevo Méjico
• Kansas
• Misuri
• Arkansas

Infraestructura de tecnología de banca digital

Métrica de tecnología	Datos cuantitativos
Usuarios de banca móvil	372,000
Plataformas de banca en línea	3 sistemas integrados
Inversión anual de TI	$ 42.6 millones

Profesionales financieros y liderazgo

Total de empleados: 5.200

• Equipo de liderazgo senior: 12 ejecutivos
• Promedio de tenencia ejecutiva: 14.3 años
• Titulares de grado avanzado: 68% de la gerencia

Reservas de capital y estabilidad financiera

Métrica financiera	Valor 2023
Activos totales	$ 47.2 mil millones
Relación de capital de nivel 1	13.6%
Patrimonio de los accionistas	$ 5.8 mil millones

Sistemas de gestión de riesgos

Marco de gestión de riesgos

• Equipo de gestión de riesgos empresariales: 87 profesionales dedicados
• Sistemas de monitoreo de cumplimiento: seguimiento en tiempo real
• Presupuesto anual de evaluación de riesgos: $ 18.3 millones

BOK Financial Corporation (BOKF) - Modelo de negocio: propuestas de valor

Soluciones financieras integrales para empresas e individuos

Bok Financial Corporation ofrece una amplia gama de servicios financieros con activos totales de $ 44.6 mil millones a partir del cuarto trimestre de 2023. El banco ofrece servicios de banca comercial y corporativa en ocho estados con $ 37.4 mil millones en depósitos totales.

Categoría de servicio	Ingresos anuales totales	Segmento de mercado
Banca comercial	$ 1.2 mil millones	Empresas de tamaño mediano
Banca corporativa	$ 856 millones	Grandes empresas
Gestión de patrimonio	$ 412 millones	Individuos de alto nivel de red

Servicios de inversión e bancos personalizados

Bok Financial ofrece soluciones financieras personalizadas con un enfoque en la banca basada en relaciones.

• Estrategias de gestión de patrimonio personalizadas
• Servicios de asesoramiento de inversiones personales
• Soluciones de planificación de jubilación

Experiencias de banca digital innovadoras

Estadísticas de plataforma digital para 2023:

Servicio digital	Tasa de adopción de usuarios	Transacciones anuales
Banca móvil	68%	42.3 millones
Banca en línea	75%	56.7 millones
Pagos digitales	52%	24.6 millones

Tasas de interés competitivas y productos financieros

Tasas de interés y ofertas de productos a partir del cuarto trimestre 2023:

• Cuenta de ahorro personal: 4.25% APY
• Verificación de negocios: 3.75% de interés
• Tasas hipotecarias: a partir del 6.75%
• Tasas de préstamo personal: 7.25% - 12.50%

Experiencia en el mercado local con un enfoque bancario regional

La cobertura del mercado regional incluye Arizona, Colorado, Kansas, Missouri, Nuevo México, Oklahoma, Texas y Arkansas con soluciones financieras especializadas.

Estado	Número de ramas	Cuota de mercado regional
Oklahoma	87	24%
Texas	62	15%
Colorado	45	11%

BOK Financial Corporation (BOKF) - Modelo de negocios: relaciones con los clientes

Gestión de la relación bancaria personal

Bok Financial mantiene 5.200 empleados dedicados a la gestión de la relación con el cliente en 5 estados. El banco atiende a aproximadamente 220,000 clientes activos de banca personal a partir del cuarto trimestre de 2023.

Segmento de clientes	Enfoque de gestión de relaciones	Frecuencia de interacción anual
Clientes minoristas individuales	Gestión de cuentas personalizada	4-6 puntos de contacto por año
Individuos de alto patrimonio	Banquero personal dedicado	12-15 interacciones anualmente

Plataformas de atención al cliente digital

Bok Financial opera canales de soporte digital con las siguientes métricas:

• Descargas de aplicaciones de banca móvil: 187,000 a partir de 2023
• Tiempo de respuesta al servicio al cliente en línea: promedio de 12 minutos
• Canales de soporte digital: web, aplicación móvil, chat, correo electrónico

Gerentes de relaciones dedicadas para clientes comerciales

El segmento de banca comercial incluye 2.300 gerentes de relaciones dedicadas que atienden a 18.500 clientes comerciales en múltiples industrias.

Nivel de cliente	Relación del administrador de relaciones	Interacción anual promedio de cliente
Pequeño negocio	1:45 clientes	8-10 interacciones
Enterprise del mercado medio	1:15 clientes	15-20 interacciones

Opciones de autoservicio de banca en línea y móvil

Las capacidades de la plataforma de banca digital incluyen:

• Volumen de transacción: 3.2 millones de transacciones digitales mensuales
• Tasa de depósito de cheques móviles: 62% del total de depósitos
• Características de gestión de cuentas en línea: 27 opciones distintas de autoservicio

Servicios regulares de asesoramiento financiero y consulta

Bok Financial proporciona servicios de asesoramiento financiero integrales con las siguientes métricas de participación:

• Clientes de gestión de patrimonio: 42,500
• Frecuencia de consulta de asesoramiento promedio: trimestralmente
• Activos de asesoramiento de inversiones bajo administración: $ 18.3 mil millones

BOK Financial Corporation (BOKF) - Modelo de negocios: canales

Red de sucursales físicas

Bok Financial opera 5 regiones bancarias estatales con 247 sucursales totales en Arizona, Colorado, Kansas, Missouri, Nuevo México, Oklahoma y Texas a partir de 2023.

Estado	Número de ramas
Oklahoma	89
Arizona	53
Colorado	42
Nuevo Méjico	33
Misuri	30

Plataforma bancaria en línea

Usuarios bancarios digitales: 387,000 clientes bancarios en línea activos a partir del cuarto trimestre 2023.

Aplicación de banca móvil

Descargas de aplicaciones de banca móvil: 215,000 en 2023, con el 72% de los usuarios digitales que acceden a la plataforma móvil mensualmente.

Red de cajeros automáticos

Total ATM Red: 382 cajeros automáticos patentados en las regiones de servicio.

Atención al cliente de teléfono y digital

• Centro de atención al cliente 24/7
• Tiempo de respuesta promedio: 45 segundos
• Canales de soporte digital que incluyen correo electrónico, chat y teléfono

Canal de soporte	Volumen de contacto anual
Soporte telefónico	1,245,000 llamadas
Chat digital	387,000 interacciones
Soporte por correo electrónico	215,000 correos electrónicos

BOK Financial Corporation (BOKF) - Modelo de negocios: segmentos de clientes

Empresas pequeñas a medianas

Bok Financial atiende a aproximadamente 5.400 clientes comerciales en su huella regional de ocho estados. El banco ofrece soluciones de banca comercial con una cartera de préstamos comerciales totales de $ 14.2 mil millones al cuarto trimestre de 2023.

Métricas de segmento	Valor
Cartera total de préstamos comerciales	$ 14.2 mil millones
Número de clientes comerciales	5,400
Tamaño promedio del préstamo comercial	$ 2.63 millones

Clientes empresariales corporativos

Bok Financial administra las relaciones bancarias corporativas con ingresos anuales que van desde $ 10 millones a $ 500 millones. El segmento de banca corporativa del banco generó $ 382 millones en ingresos en 2023.

• Ingresos del cliente corporativo: $ 382 millones
• Cobertura del mercado de la banca corporativa: región de ocho estados
• Equipo de gestión de relaciones con clientes empresariales: 87 profesionales

Individuos de alto nivel de red

El banco atiende a aproximadamente 12,500 clientes de alto valor de la red con activos invertibles superiores a $ 1 millón. Los activos de gestión de patrimonio bajo administración totalizaron $ 42.3 mil millones en 2023.

Métricas de segmento de alto nivel de red	Valor
Número de clientes de alto patrimonio	12,500
Activos de gestión de patrimonio	$ 42.3 mil millones
Activos mínimos invertibles	$ 1 millón

Clientes de banca minorista

Bok Financial atiende a 233,000 clientes de banca minorista en sus mercados regionales. Los depósitos minoristas alcanzaron los $ 26.1 mil millones en 2023.

• Total de clientes de banca minorista: 233,000
• Depósitos de banca minorista: $ 26.1 mil millones
• Tasa de adopción de banca digital: 68%

Inversores institucionales

Los servicios de inversión institucionales del banco administran $ 18.7 mil millones en activos institucionales con ofertas especializadas para fondos de pensiones, dotaciones y fundaciones.

Segmento de inversores institucionales	Valor
Activos institucionales bajo administración	$ 18.7 mil millones
Número de clientes institucionales	287
Tamaño promedio de la cartera institucional	$ 65.2 millones

BOK Financial Corporation (BOKF) - Modelo de negocio: Estructura de costos

Mantenimiento de la infraestructura tecnológica

En 2023, Bok Financial Corporation gastó $ 87.4 millones en infraestructura tecnológica y mantenimiento de sistemas de banca digital.

Categoría de gastos tecnológicos	Costo anual
Infraestructura	$ 52.6 millones
Sistemas de ciberseguridad	$ 18.3 millones
Plataformas de banca digital	$ 16.5 millones

Compensación y capacitación de empleados

Los gastos totales relacionados con los empleados para BOK Financial en 2023 fueron de $ 456.2 millones.

• Gastos salariales base: $ 312.7 millones
• Beneficios para empleados: $ 89.5 millones
• Capacitación y desarrollo: $ 54 millones

Gastos operativos de la red de sucursales

Categoría de costos operativos	Gasto anual
Arrendamiento y ocupación	$ 42.3 millones
Utilidades	$ 8.7 millones
Mantenimiento	$ 12.5 millones

Costos de cumplimiento regulatorio

Los gastos de cumplimiento regulatorio para 2023 totalizaron $ 73.6 millones.

• Personal legal y de cumplimiento: $ 28.4 millones
• Sistemas de auditoría e informes: $ 22.9 millones
• Gastos de presentación regulatoria: $ 22.3 millones

Gastos de marketing y adquisición de clientes

Categoría de gastos de marketing	Costo anual
Marketing digital	$ 15.6 millones
Publicidad tradicional	$ 9.3 millones
Programas de adquisición de clientes	$ 11.2 millones

Estructura total de costos anuales: $ 667.5 millones

BOK Financial Corporation (BOKF) - Modelo de negocios: flujos de ingresos

Ingresos por intereses de préstamos e inversiones

Para el año fiscal 2022, Bok Financial Corporation informó ingresos por intereses netos de $ 1.1 mil millones. El desglose de los activos generadores de intereses incluye:

Categoría de activos	Valor total (2022)
Préstamos totales	$ 38.5 mil millones
Valores de inversión	$ 10.2 mil millones
Rendimiento promedio de préstamos	5.47%

Tarifas de servicio bancario

Los ingresos por tarifas de servicio para BOK Financial en 2022 totalizaron $ 356 millones, con los siguientes componentes clave:

• CARGOS DE SERVICIO DE CUENTA DE DISPOSITOS: $ 124 millones
• Tarifas de transacción con tarjeta de crédito: $ 87 millones
• Tarifas de gestión del Tesoro: $ 145 millones

Tarifas de gestión de patrimonio y asesoramiento

Los ingresos de gestión de patrimonio para 2022 alcanzaron $ 215 millones, con activos bajo administración por un total de $ 44.3 mil millones.

Categoría de servicio	Ganancia
Servicios de asesoramiento de inversiones	$ 98 millones
Servicios de confianza y fiduciarios	$ 67 millones
Servicios de planificación de jubilación	$ 50 millones

Ingresos del procesamiento de transacciones

El procesamiento de transacciones generó $ 92 millones en ingresos durante 2022.

• Transacciones de pago electrónico: $ 47 millones
• Servicios de pago comercial: $ 35 millones
• Tarifas de transferencia ACh y cables: $ 10 millones

Servicios de banca de inversión

Los ingresos de la banca de inversión para 2022 ascendieron a $ 178 millones.

Tipo de servicio	Ganancia
Aviso de fusión y adquisición	$ 82 millones
Servicios de mercados de capitales	$ 56 millones
Servicios de suscripción	$ 40 millones

BOK Financial Corporation (BOKF) - Canvas Business Model: Value Propositions

You're looking at the core reasons why clients choose BOK Financial Corporation over the competition. It's not just one thing; it's a blend of services backed by serious financial strength. That strength is definitely a key part of the value proposition.

Diversified financial services across banking, wealth, and trust.

BOK Financial Corporation delivers services across the spectrum, meaning clients don't have to jump between institutions for different needs. This diversification shows up clearly in the revenue mix. For the third quarter of 2025, the firm reported Net Income of $140.9 million. The Net Interest Income (NII) for that quarter stood at $337.6 million. Plus, the fee-based side is a major contributor, with Fees and commissions revenue totaling $204.4 million in the third quarter of 2025. This mix helps keep performance steady, even when one area slows down.

The growth in fee-based businesses is notable:

• Investment Banking revenue grew $5.0 million, driven by municipal underwriting activity.
• Trading fee income increased $1.1 million.

Regional expertise in the Midwest and Southwest US markets.

BOK Financial Corporation's value proposition is deeply tied to its focused geographic footprint, fueling its commercial banking segment. The company has roots in Tulsa, Oklahoma, and serves the American Midwest and Southwest. This regional focus allows for specialized lending, as seen in the loan portfolio growth. Period-end loans grew by $573 million in the third quarter of 2025, reaching $24.9 billion. This growth was broad-based across core Commercial & Industrial (C&I) and commercial real estate sectors. The total deposits base supporting this lending stood at $38.5 billion as of September 30, 2025.

Strong, peer-leading capital and liquidity for client security.

Client security is underpinned by capital ratios that management calls peer-leading. This means the firm has a substantial cushion relative to its peers, which is a direct value proposition for depositors and counterparties. Here's a snapshot of that strength as of September 30, 2025:

Capital Metric	Q3 2025 Ratio
Common Equity Tier 1 (CET1) Capital Ratio	13.60%
Tier 1 Capital Ratio	13.61%
Total Capital Ratio	14.48%
Tangible Common Equity (TCE) Ratio	10.06%
Loan-to-Deposit Ratio	65%

The firm maintains a healthy reserve, with the allowance for loan losses representing 1.12% of outstanding loans as of September 30, 2025.

Sophisticated investment banking and trading capabilities.

The ability to execute complex transactions is a clear value driver, especially for corporate and institutional clients. The third quarter of 2025 saw a record quarter for Investment Banking revenue, specifically supported by municipal underwriting activity. Trading fee income also contributed, increasing by $1.1 million, driven by municipal bond trading amid a more stable market environment. This capability supports the overall fee income that reached $204.4 million in the quarter.

Dedicated private wealth advisory for affluent individuals.

For affluent individuals, the value is in the management and growth of their assets. Assets under management or administration (AUMA) grew to $122.7 billion by the end of Q3 2025. That figure represented an $8.7 billion increase over the preceding six months, showing momentum from new business growth and increased market valuations. Fiduciary and Asset Management revenue remained relatively stable compared to the prior quarter, indicating consistent service delivery supporting that asset base.

Finance: draft 13-week cash view by Friday.

BOK Financial Corporation (BOKF) - Canvas Business Model: Customer Relationships

You're looking at how BOK Financial Corporation (BOKF) builds and maintains its connections across its diverse client base as of late 2025. The core philosophy here is definitely a high-touch, relationship-driven model, especially for the commercial and wealth segments.

For commercial clients, BOK Financial Corporation emphasizes a direct sales approach, supported by specialized services like treasury and cash management. This focus is paying off; for instance, core Commercial & Industrial (C&I) loan growth was reported at 8.1% in 2024, showing success in deepening those business relationships. By the third quarter of 2025, period end loans had grown to $24.9 billion, reflecting continued lending activity across commercial, C&I, and individual portfolios. The loan-to-deposit ratio stood at 65% as of September 30, 2025, indicating a stable funding base supporting these relationship-driven lending activities.

The wealth management side is a significant relationship anchor, with total Wealth assets growing to $122.7 billion by the third quarter of 2025, which represented an $8.7 billion increase in just the preceding six months. This growth is supported by a network of subsidiary and affiliate brands, allowing for global service delivery through various SEC-registered investment advisors.

Here's a snapshot of the scale and depth within the Private Wealth segment, which relies heavily on dedicated advisors:

Metric	Value (as of mid-2025)
Total Assets Under Management (Wealth)	$122.7 billion (Q3 2025)
BOK Financial Private Wealth Assets Managed	$3.2 billion
BOK Financial Private Wealth Total Clients	733
BOK Financial Private Wealth Advisor/Client Ratio	1:39
BOK Financial Private Wealth Average Client Balance	$4.3 million
BOK Financial Private Wealth Average HNW Client Assets	$7 million (for 381 HNW Clients)

You'll find that the Private Wealth Advisors are the face of the high-net-worth service, focusing on one-on-one communication to build enduring relationships, sometimes spanning decades, as one relationship dates back to 1918. This dedicated approach covers financial planning, portfolio management, and specialized trust services.

For the consumer and small business side, BOK Financial Corporation uses a hybrid approach. While the relationship focus remains, convenience is delivered through digital self-service tools. The company has significantly embraced digital adoption, offering comprehensive online and mobile banking services, which complement their physical presence. This digital layer helps manage the day-to-day needs of a broad customer base, which is also served through regional bank brands.

The local, community-focused service is delivered through the company's family of brands. BOK Financial Corporation provides a wide array of services through its regional bank brands, which operate across the Midwest and Southwest, alongside specialized affiliates. This structure lets them maintain a local, responsive feel while offering sophisticated national backing.

When it comes to Commercial and Industrial (C&I) and Commercial Real Estate (CRE) lending, the relationship is highly consultative. Bankers craft sophisticated solutions tailored to individual needs by listening and asking questions. The growth in average loan balances in Q2 2025 was specifically noted as being due to increases in portfolio balances for CRE loans and loans to individuals. The company maintains a disciplined approach to managing its CRE loan commitments, which stood at $1.9 billion in unfunded commitments as of March 31, 2025.

The customer relationship strategy is supported by several key channels and service points:

• Relationship-driven service for Commercial Banking clients.
• Dedicated Private Wealth Advisors for high-net-worth individuals.
• Digital platforms for consumer and small business banking use.
• Service delivery via regional bank brands for local presence.
• Consultative lending teams for C&I and CRE clients.
• Strategic partnerships, like the TransFund electronic funds network, integral to commercial banking.

Finance: draft 13-week cash view by Friday.

BOK Financial Corporation (BOKF) - Canvas Business Model: Channels

You're looking at how BOK Financial Corporation (BOKF) gets its value propositions to the customer, which is a mix of old-school physical presence and modern digital tools. Here's the breakdown of their Channels as of late 2025, based on the latest figures I can pull.

Retail branch network operating under multiple regional brands.

BOK Financial Corporation maintains a physical footprint across the Midwest and Southwest, operating under several distinct regional bank brands like Bank of Oklahoma, Bank of Texas, and Bank of Albuquerque, alongside the BOK Financial brand itself in other states. As of August 29, 2025, the company had a total of 129 locations across 8 states in the United States.

The concentration of these full-service locations shows where their core customer base is centered:

• The state with the most locations is Oklahoma, with 46 branches, representing about 36% of the total.
• Texas follows with 36 locations, or about 28%.
• Colorado has 20 locations, making up roughly 16%.
• New Mexico has 14 locations (11%).
• The remaining locations are spread across Arizona (4), Kansas (3), Arkansas (3), and Missouri (3).

This physical network is supported by a disciplined approach to market presence, as seen in the asset management growth, which reached $122.7 billion in Assets Under Management or Administration (AUMA) as of September 30, 2025.

State / Territory	Number of Locations (as of Aug 2025)	Percentage of Total Locations
Oklahoma	46	36%
Texas	36	28%
Colorado	20	16%
New Mexico	14	11%
Arizona	4	3%
Kansas	3	2%
Arkansas	3	2%
Missouri	3	2%

Digital banking platforms (web and mobile apps).

BOK Financial Corporation provides digital access through its web and mobile applications for commercial and consumer banking clients. While specific user adoption metrics for late 2025 aren't public, the company's operational structure supports these platforms as a primary interface for many services.

BOK Financial Private Wealth and Securities offices.

Wealth management services are delivered through specialized entities including BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. The focus here is on high-value service delivery, evidenced by the growth in the wealth division, where Assets Under Management or Administration (AUMA) hit $122.7 billion by the end of the third quarter of 2025, marking an $8.7 billion increase in the preceding six months.

Commercial loan officers and relationship managers.

Commercial banking relationships are driven by dedicated personnel. The growth in the loan portfolio, which increased by $573 million in the third quarter of 2025 alone, speaks to the activity of these relationship managers. The company's loan-to-deposit ratio stood at 65% at September 30, 2025.

ATM network via the TransFund electronic funds network.

The electronic funds transfer network, TransFund, is a key channel for transaction processing. As of December 31, 2024, the TransFund ATM locations totaled 2,872. TransFund is recognized as a top 10 Electronic Funds Transfer processor in the United States, providing processing for almost 500 Banks & Credit Unions as of June 30, 2025. This network is critical for broad, fee-based transaction revenue streams.

BOK Financial Corporation (BOKF) - Canvas Business Model: Customer Segments

You're looking at the core client groups BOK Financial Corporation serves across its Commercial Banking, Consumer Banking, and Wealth Management segments as of late 2025. The bank's structure is built to cater to a spectrum from large corporations to individuals, with a notable regional focus in the American Midwest and Southwest.

Commercial and Industrial (C&I) businesses, especially in energy.

BOK Financial Corporation has deep roots in commercial banking, historically serving as a regional source of capital for the energy industry since 1910. While the bank has diversified, commercial exposure remains significant. Total outstanding loan balances grew by almost $1.2 billion over the first three quarters of 2025. Management noted strong momentum in the core C&I portfolio during the third quarter of 2025. At the end of 2024, loans to borrowers in the energy industry represented 13% of the total loan portfolio. By the third quarter of 2025, the specialty lending portfolio showed healthcare loans increasing by 1.8%, while energy balances saw a contraction. The full-year 2025 projection for total loan growth was set between 5% and 7%.

Commercial Real Estate (CRE) developers and investors.

CRE is a clear growth area within the commercial segment. In the third quarter of 2025, CRE balances expanded by 4.2% quarter-over-quarter, driven by the continued funding of prior commitments. This growth was noted even as overall commercial loans saw a decrease in the first quarter of 2025, where CRE loans provided a partial offset.

High-net-worth and ultra-high-net-worth individuals.

The Wealth Management group targets individuals needing sophisticated financial solutions. Wealth assets under management or administration reached $122.7 billion as of the third quarter of 2025. This represented a substantial increase of $8.7 billion over the preceding six months. Trust fees specifically benefited from higher market valuations and relationship growth in the third quarter of 2025. The service model emphasizes personal relationships, with decision-makers located across the table from the client.

Mass-market consumers and small business customers.

The Consumer Banking segment serves this broad base. BOK Financial Corporation maintains a physical presence with 114 full-service locations across 8 states in the Midwest and Southwest. Loans to individuals showed growth in the first quarter of 2025 and contributed to the broad-based loan growth seen in the third quarter of 2025. Fee income growth in the second quarter of 2025 included record quarterly highs in deposit service charges.

Institutional clients needing investment and trust services.

Institutional needs are addressed through the Wealth Management division, which includes institutional services and trust offerings. Fiduciary and asset management revenue is a key component of the fee-based income stream. The company's overall AUMA, which includes assets under administration, stood at $118 billion as of late 2025.

Here's a quick look at the key financial scale metrics relevant to these segments as of the third quarter of 2025:

Metric	Amount (As of Q3 2025)	Context
Total Loans	$24.9 billion	Total outstanding loan balances
Assets Under Management & Administration (AUMA)	$122.7 billion	Wealth assets
Total Company Assets	$51.0 billion	Corporate Snapshot
CRE Balance Growth (QoQ)	4.2%	Commercial Real Estate balances expansion in Q3 2025
Energy Loan Portfolio Percentage (End of 2024)	13%	Percentage of total loan portfolio
Full Year 2025 Loan Growth Projection	5% to 7%	Management guidance

The bank's structure supports these diverse groups through its operating divisions:

• Commercial Banking, which houses C&I and CRE lending.
• Consumer Banking for mass-market and small business needs.
• Wealth Management, which includes BOK Financial Private Wealth, Inc., and advisory services.

The loan-to-deposit ratio was 65% at September 30, 2025, showing a strong liquidity profile.

Finance: draft 13-week cash view by Friday.

BOK Financial Corporation (BOKF) - Canvas Business Model: Cost Structure

Personnel expenses, including incentive and deferred compensation.

For the first half of 2025, personnel expenses for BOK Financial Corporation totaled $428.9 million, an increase from $393.7 million in the first half of 2024.

Specific quarterly figures show the following components:

• Q1 2025 Personnel expense was $214.2 million.
• In Q1 2025, regular compensation costs grew $3.2 million due to annual merit increases.
• Cash-based incentive compensation expense decreased $4.6 million in Q1 2025 due to reduced trading activity.
• Deferred compensation expense decreased $3.2 million in Q1 2025.
• Q2 2025 Personnel expense was $214.7 million.
• The Q2 2025 increase of $1.5 million was due to higher regular and incentive compensation costs.

Interest expense on deposits and other borrowings.

For the first quarter of 2025, the cost of funds purchased and repurchase agreements was 3.05%. The cost of interest-bearing deposits was 3.24%. The cost of other borrowings was 4.57%.

Technology and digital transformation investment costs.

In Q1 2025, professional fees and services expense decreased by $1.9 million, largely related to lower technology project costs. In Q2 2025, non-personnel expense increased due to costs related to ongoing projects. Operating expense in Q2 2025 also reflected increased costs related to ongoing technology projects.

Non-personnel operating costs, including mortgage banking costs.

Non-personnel expense for BOK Financial Corporation in Q1 2025 was $133.3 million. Total operating expense in Q1 2025 was $347.5 million.

Mortgage banking costs for Q1 2025 were $7.689 million. This was a decrease of $3.003 million from the prior quarter due to lower prepayments. For Q2 2025, mortgage banking costs were $6.711 million. Total operating expense for Q2 2025 was $354.5 million. In Q3 2025, total operating expense reached $369.8 million, with mortgage banking costs increasing by $4.0 million quarter-over-quarter.

Here's a look at the quarterly operating expense components for the first three quarters of 2025:

Expense Category	Q1 2025 (in thousands)	Q2 2025 (in thousands)	Q3 2025 (in thousands)
Personnel Expense	$214,200	$214,711	(Implied: ~$226.3M based on $11.6M QoQ increase)
Mortgage Banking Costs	$7,689	$6,711	(Implied: ~$10.7M based on $4.0M QoQ increase)
Total Operating Expense	$347,529	$354,503	$369,800

Efficiency ratio targeted in the 65% to 66% range for FY2025.

BOK Financial Corporation guided the full year 2025 efficiency ratio to be in the 65% to 66% range. The company achieved an efficiency ratio of 65.4% in Q2 2025. The efficiency ratio was 66.7% for the third quarter of 2025.

BOK Financial Corporation (BOKF) - Canvas Business Model: Revenue Streams

You're looking at how BOK Financial Corporation actually brings in the money, which is key for any valuation work you're doing. Honestly, their revenue streams are built on a classic, diversified bank model, but with some strong wealth management and investment banking niches.

The biggest driver, as you'd expect, is the spread between what they earn on loans and what they pay on deposits. For the full year 2025, BOK Financial Corporation projects its Net Interest Income (NII) to land in a range between $1.325 billion to $1.375 billion. That's a nice step up from the $1.2 billion they saw in 2024.

Next up are the non-interest income sources, primarily fees. The projection for Fee and commission income for FY2025 is set between $775 million to $825 million. To give you a real-world snapshot of where that comes from, look at the third quarter of 2025. Total fees and commissions for that quarter hit $204.4 million.

Here's a quick look at how those revenue components stack up for the full year projection and a recent quarter:

Revenue Component	FY2025 Projection (Range)	Q3 2025 Actual Amount
Net Interest Income (NII)	$1.325 billion to $1.375 billion	$337.6 million (NII for Q3 2025)
Fee and Commission Income (Total)	$775 million to $825 million	$204.4 million (Total Fees & Commissions for Q3 2025)

The Wealth segment is a significant fee generator. BOK Financial Corporation is managing quite a bit of client money, with Assets Under Management or Administration (AUMA) hitting $122.7 billion in the third quarter of 2025. This feeds directly into Fiduciary and asset management fees. For Q3 2025, that specific revenue line was reported at $63,878 thousand.

The interest revenue side is fueled by the loan book. You're definitely seeing interest from their Commercial, consumer, and real estate loan portfolios contributing to that NII. Period end loans grew to $24.9 billion as of September 30, 2025. That total interest revenue for Q3 2025, which includes loans, was $647,018 thousand.

The fee income has some high-value components, too. The Trading, brokerage, and investment banking fees are important, especially when markets cooperate. For instance, Investment Banking revenue hit a record $16.1 million in Q3 2025, largely thanks to municipal bond underwriting. Brokerage and trading revenue for that same quarter was $43,239 thousand.

You can break down the fee income drivers from Q3 2025 like this:

• Investment Banking Fees: Record quarter at $16.1 million.
• Brokerage and Trading Revenue: $43,239 thousand.
• Fiduciary and Asset Management Revenue: $63,878 thousand.
• Mortgage Banking Revenue: $19,764 thousand.

The company is also actively managing its balance sheet to optimize NII, with the CFO noting drivers like fixed-rate asset repricing and incremental deposit repricing opportunities. If onboarding for that new mortgage finance business takes longer than the targeted September-October 2025 launch, revenue timing could shift, defintely something to watch. Finance: draft 13-week cash view by Friday.