Bok Financial Corporation (BOKF): Business Model Canvas [Jan-2025 Mis à jour]

Dans le paysage dynamique des services financiers, Bok Financial Corporation (BOKF) se distingue comme une puissance stratégique, tirant parti d'un modèle commercial sophistiqué qui mélange de manière transparente les prouesses bancaires traditionnelles à l'innovation technologique de pointe. En créant méticuleusement une approche globale qui s'étend sur plusieurs segments de clients et fournit des solutions financières personnalisées, BOKF s'est positionné comme une institution financière polyvalente et adaptative capable de répondre aux besoins complexes des entreprises et des individus sur divers marchés. Cette exploration de la toile du modèle commercial de BOKF révèle les mécanismes complexes stimulant leur succès, offrant des informations sur la façon dont ils créent, offrent et capturent la valeur dans un écosystème financier de plus en plus compétitif.

Bok Financial Corporation (BOKF) - Modèle d'entreprise: partenariats clés

Alliance stratégique avec les entreprises de technologie financière

BOK Financial a établi des partenariats stratégiques avec plusieurs sociétés fintech pour améliorer les capacités de la banque numérique:

Partenaire fintech	Focus de partenariat	Année de mise en œuvre
Finastra	Plateforme de technologie bancaire de base	2021
Finerv	Solutions de traitement des paiements	2019
Jack Henry & Associés	Infrastructure bancaire numérique	2020

Collaboration avec les banques régionales et les coopératives de crédit

BOK Financial maintient des partenariats stratégiques avec les institutions financières régionales:

• Participe à un réseau de branchement partagé avec 15 coopératives de crédit régionales
• Fournit des services bancaires correspondants à 42 banques communautaires
• Le réseau de partenariat total couvre 8 États dans le sud-ouest des États-Unis

Partenariat avec les réseaux de traitement des paiements

Réseau de paiement	Volume de transaction (2023)	Détails du partenariat
Visa	3,2 milliards de dollars	Traitement des cartes de crédit et de débit
MasterCard	2,7 milliards de dollars	Solutions de paiement intégrées
Réseau d'impulsions	1,5 milliard de dollars	Réseau de transactions ATM et débit

Relations avec les sociétés de conseil en investissement

BOK Financial collabore avec plusieurs partenaires consultatifs d'investissement:

• Relation stratégique avec BlackRock pour les services de gestion des investissements
• Partenariat avec Morningstar pour la recherche et l'analyse en investissement
• Accord de collaboration avec Charles Schwab pour les solutions de planification de la retraite

Valeur totale du réseau de partenariat: environ 12,4 milliards de dollars en services financiers collaboratifs à partir de 2024

Bok Financial Corporation (BOKF) - Modèle d'entreprise: activités clés

Services bancaires commerciaux et grand public

Bok Financial Corporation a déclaré un actif total de 44,8 milliards de dollars au T2 2023. La banque opère dans 5 États avec 287 centres financiers et 2 100 distributeurs automatiques de billets.

Catégorie de service bancaire	Revenus annuels (2023)	Segments de clientèle
Banque commerciale	1,2 milliard de dollars	Entreprises de taille moyenne, sociétés
Banque de consommation	687 millions de dollars	Consommateurs individuels, petites entreprises

Solutions de gestion de patrimoine et d'investissement

BOK Financial gère approximativement 42,3 milliards de dollars dans les actifs sous gestion.

• Services de conseil en investissement
• Planification de la retraite
• Services de confiance et de succession
• Gestion de patrimoine privée

Développement de la plate-forme bancaire numérique

Les transactions bancaires numériques ont augmenté de 37% en 2023, avec 1,2 million d'utilisateurs de banque numérique actifs.

Fonctionnalité de plate-forme numérique	Taux d'adoption des utilisateurs
Application bancaire mobile	68%
Payage des factures en ligne	52%
Ouverture du compte numérique	41%

Gestion des risques et avis financier

BOK Financial maintient un Ratio de capital de niveau 1 de 13,2% et alloué 124 millions de dollars à l'infrastructure de gestion des risques en 2023.

Services de prêts d'entreprise et de trésorerie

Portefeuille de prêts d'entreprise d'une valeur de 18,6 milliards de dollars avec une taille de prêt moyenne de 4,3 millions de dollars.

Catégorie de prêt	Valeur totale du portefeuille	Taux d'intérêt moyen
Immobilier commercial	7,2 milliards de dollars	6.3%
Prêts à terme d'entreprise	6,9 milliards de dollars	5.8%
Prêts de fonds de roulement	4,5 milliards de dollars	5.5%

Bok Financial Corporation (BOKF) - Modèle d'entreprise: Ressources clés

Réseau de succursale étendue

Bok Financial opère dans 8 États, avec un total de 475 branches à travers:

• Oklahoma
• Texas
• Arizona
• Colorado
• New Mexico
• Kansas
• Missouri
• Arkansas

Infrastructure de technologie bancaire numérique

Métrique technologique	Données quantitatives
Utilisateurs de la banque mobile	372,000
Plateformes bancaires en ligne	3 systèmes intégrés
Investissement informatique annuel	42,6 millions de dollars

Professionnels financiers et leadership

Total des employés: 5 200

• Équipe de direction: 12 cadres
• Pureur exécutif moyen: 14,3 ans
• Porteurs de diplômes avancés: 68% de la direction

Réserves de capital et stabilité financière

Métrique financière	Valeur 2023
Actif total	47,2 milliards de dollars
Ratio de capital de niveau 1	13.6%
Capitaux propres des actionnaires	5,8 milliards de dollars

Systèmes de gestion des risques

Cadre de gestion des risques

• Équipe de gestion des risques d'entreprise: 87 professionnels dévoués
• Systèmes de surveillance de la conformité: suivi en temps réel
• Budget annuel d'évaluation des risques: 18,3 millions de dollars

Bok Financial Corporation (BOKF) - Modèle d'entreprise: propositions de valeur

Solutions financières complètes pour les entreprises et les particuliers

Bok Financial Corporation offre une gamme diversifiée de services financiers avec un actif total de 44,6 milliards de dollars au 423 du quatrième trimestre.

Catégorie de service	Revenu annuel total	Segment de marché
Banque commerciale	1,2 milliard de dollars	Entreprises de taille moyenne
Banque commerciale	856 millions de dollars	Grandes entreprises
Gestion de la richesse	412 millions de dollars	Individus à haute nette

Services bancaires et d'investissement personnalisés

BOK Financial fournit des solutions financières sur mesure en mettant l'accent sur les banques basées sur les relations.

• Stratégies de gestion de patrimoine personnalisées
• Services de conseil en investissement personnel
• Solutions de planification de la retraite

Expériences bancaires numériques innovantes

Statistiques de la plate-forme numérique pour 2023:

Service numérique	Taux d'adoption des utilisateurs	Transactions annuelles
Banque mobile	68%	42,3 millions
Banque en ligne	75%	56,7 millions
Paiements numériques	52%	24,6 millions

Taux d'intérêt concurrentiels et produits financiers

Taux d'intérêt et offres de produits auprès du quatrième trimestre 2023:

• Compte d'épargne personnelle: 4,25% apy
• Vérification des entreprises: 3,75% d'intérêt
• Taux hypothécaires: à partir de 6,75%
• Taux de prêt personnel: 7,25% - 12,50%

Expertise sur le marché local avec approche bancaire régionale

La couverture du marché régional comprend l'Arizona, le Colorado, le Kansas, le Missouri, le Nouveau-Mexique, l'Oklahoma, le Texas et l'Arkansas avec des solutions financières spécialisées.

État	Nombre de branches	Part de marché régional
Oklahoma	87	24%
Texas	62	15%
Colorado	45	11%

Bok Financial Corporation (BOKF) - Modèle d'entreprise: relations avec les clients

Gestion des relations bancaires personnelles

BOK Financial maintient 5 200 employés dédiés à la gestion de la relation client dans 5 États. La banque dessert environ 220 000 clients bancaires personnels actifs au quatrième trimestre 2023.

Segment de clientèle	Approche de gestion des relations	Fréquence d'interaction annuelle
Clients de vente au détail individuels	Gestion de compte personnalisée	4-6 points de contact par an
Individus de valeur nette élevée	Banquier personnel dévoué	12-15 interactions par an

Plates-formes de support client numérique

BOK Financial exploite les canaux de support numérique avec les mesures suivantes:

• Téléchargements d'applications bancaires mobiles: 187 000 en 2023
• Temps de réponse du service client en ligne: 12 minutes moyennes
• Channeaux de support numérique: Web, application mobile, chat, e-mail

Gestionnaires de relations dédiées pour les clients commerciaux

Le segment bancaire commercial comprend 2 300 gestionnaires de relations dédiés desservant 18 500 clients commerciaux dans plusieurs secteurs.

Niveau client	Ratio de gestionnaire de relations	Interaction moyenne annuelle du client
Petite entreprise	1:45 clients	8-10 interactions
Entreprise intermédiaire	1:15 CLIENTS	15-20 interactions

Options en libre-service en ligne et mobile

Les capacités de la plate-forme bancaire numérique comprennent:

• Volume de transaction: 3,2 millions de transactions numériques mensuelles
• Taux de dépôt de chèque mobile: 62% du total des dépôts
• Caractéristiques de gestion des comptes en ligne: 27 options de libre-service distinctes

Services de conseil financier et de consultation réguliers

BOK Financial fournit des services de conseil financier complets avec des mesures d'engagement suivantes:

• Clients de gestion de patrimoine: 42 500
• Fréquence de consultation consultative moyenne: trimestriel
• Actifs de conseil en investissement sous gestion: 18,3 milliards de dollars

Bok Financial Corporation (BOKF) - Modèle d'entreprise: canaux

Réseau de succursale physique

BOK Financial exploite 5 régions bancaires de l'État avec 247 succursales au total en Arizona, au Colorado, au Kansas, au Missouri, au Nouveau-Mexique, à l'Oklahoma et au Texas en 2023.

État	Nombre de branches
Oklahoma	89
Arizona	53
Colorado	42
New Mexico	33
Missouri	30

Plateforme bancaire en ligne

Utilisateurs de la banque numérique: 387 000 clients bancaires en ligne actifs au quatrième trimestre 2023.

Application bancaire mobile

Téléchargements d'applications bancaires mobiles: 215 000 en 2023, avec 72% des utilisateurs numériques accédant à la plate-forme mobile mensuellement.

Réseau ATM

Réseau ATM total: 382 ATM propriétaires dans toutes les régions de service.

Téléphone et support client numérique

• Centre de support client 24/7
• Temps de réponse moyen: 45 secondes
• Canaux de support numérique, y compris les e-mails, le chat et le téléphone

Canal de support	Volume de contact annuel
Support téléphonique	1 245 000 appels
Chat numérique	387 000 interactions
Assistance par e-mail	215 000 e-mails

Bok Financial Corporation (BOKF) - Modèle d'entreprise: segments de clientèle

Petites et moyennes entreprises

BOK Financial dessert environ 5 400 clients commerciaux dans son empreinte régionale à huit États. La banque fournit des solutions bancaires d'entreprise avec un portefeuille total de prêts commerciaux de 14,2 milliards de dollars au quatrième trimestre 2023.

Métriques du segment	Valeur
Portefeuille total de prêts commerciaux	14,2 milliards de dollars
Nombre de clients commerciaux	5,400
Taille moyenne des prêts commerciaux	2,63 millions de dollars

Clients d'entreprise

BOK Financial gère les relations avec les banques d'entreprise avec des revenus annuels allant de 10 millions à 500 millions de dollars. Le segment des banques d'entreprise de la banque a généré 382 millions de dollars de revenus en 2023.

• Revenus des clients d'entreprise: 382 millions de dollars
• Couverture du marché des services bancaires d'entreprise: région à huit États
• Équipe de gestion des relations avec la clientèle d'entreprise: 87 professionnels

Individus à haute nette

La banque dessert environ 12 500 clients à forte valeur haute avec des actifs investissables dépassant 1 million de dollars. Les actifs de gestion de patrimoine sous administration ont totalisé 42,3 milliards de dollars en 2023.

Métriques du segment à forte valeur	Valeur
Nombre de clients à forte valeur	12,500
Actifs de gestion de patrimoine	42,3 milliards de dollars
Actifs investissables minimaux	1 million de dollars

Clients bancaires au détail

BOK Financial dessert 233 000 clients bancaires de détail sur ses marchés régionaux. Les dépôts de détail ont atteint 26,1 milliards de dollars en 2023.

• Total des clients bancaires au détail: 233 000
• Dépôts bancaires au détail: 26,1 milliards de dollars
• Taux d'adoption des banques numériques: 68%

Investisseurs institutionnels

Les services d'investissement institutionnels de la banque gèrent 18,7 milliards de dollars d'actifs institutionnels avec des offres spécialisées pour les fonds de pension, les dotations et les fondations.

Segment des investisseurs institutionnels	Valeur
Actifs institutionnels sous gestion	18,7 milliards de dollars
Nombre de clients institutionnels	287
Taille moyenne du portefeuille institutionnel	65,2 millions de dollars

Bok Financial Corporation (BOKF) - Modèle d'entreprise: Structure des coûts

Maintenance des infrastructures technologiques

En 2023, Bok Financial Corporation a dépensé 87,4 millions de dollars en infrastructure technologique et en maintenance des systèmes bancaires numériques.

Catégorie de dépenses technologiques	Coût annuel
Infrastructure informatique	52,6 millions de dollars
Systèmes de cybersécurité	18,3 millions de dollars
Plateformes bancaires numériques	16,5 millions de dollars

Compensation et formation des employés

Les dépenses totales liées aux employés pour BOK Financial en 2023 étaient de 456,2 millions de dollars.

• Dépenses de salaire de base: 312,7 millions de dollars
• Avantages sociaux: 89,5 millions de dollars
• Formation et développement: 54 millions de dollars

Dépenses opérationnelles du réseau de succursales

Catégorie de coûts opérationnels	Dépenses annuelles
Bail et occupation	42,3 millions de dollars
Services publics	8,7 millions de dollars
Entretien	12,5 millions de dollars

Coûts de conformité réglementaire

Les dépenses de conformité réglementaire pour 2023 ont totalisé 73,6 millions de dollars.

• Personnel juridique et de conformité: 28,4 millions de dollars
• Systèmes d'audit et de rapport: 22,9 millions de dollars
• Dépenses de dépôt réglementaire: 22,3 millions de dollars

Frais de marketing et d'acquisition des clients

Catégorie de dépenses de marketing	Coût annuel
Marketing numérique	15,6 millions de dollars
Publicité traditionnelle	9,3 millions de dollars
Programmes d'acquisition de clients	11,2 millions de dollars

Structure totale des coûts annuels: 667,5 millions de dollars

Bok Financial Corporation (BOKF) - Modèle d'entreprise: Strots de revenus

Revenu des intérêts des prêts et des investissements

Pour l'exercice 2022, Bok Financial Corporation a déclaré un revenu net d'intérêts de 1,1 milliard de dollars. La ventilation des actifs générateurs d'intérêts comprend:

Catégorie d'actifs	Valeur totale (2022)
Prêts totaux	38,5 milliards de dollars
Titres d'investissement	10,2 milliards de dollars
Rendement moyen sur les prêts	5.47%

Frais de service bancaire

Les revenus des frais de service pour BOK Financial en 2022 ont totalisé 356 millions de dollars, avec les composants clés suivants:

• Frais de service de compte de dépôt: 124 millions de dollars
• Frais de transaction de carte de crédit: 87 millions de dollars
• Frais de gestion du Trésor: 145 millions de dollars

Frais de gestion de la patrimoine et de consultation

Les revenus de gestion de patrimoine pour 2022 ont atteint 215 millions de dollars, avec des actifs sous gestion totalisant 44,3 milliards de dollars.

Catégorie de service	Revenu
Services de conseil en investissement	98 millions de dollars
Services de confiance et fiduciaires	67 millions de dollars
Services de planification de la retraite	50 millions de dollars

Revenus de traitement des transactions

Le traitement des transactions a généré 92 millions de dollars de revenus en 2022.

• Transactions de paiement électronique: 47 millions de dollars
• Services de paiement commercial: 35 millions de dollars
• Frais de transfert ACH et fil: 10 millions de dollars

Services de banque d'investissement

Les revenus de la banque d'investissement pour 2022 s'élevaient à 178 millions de dollars.

Type de service	Revenu
Avis de fusion et d'acquisition	82 millions de dollars
Services des marchés des capitaux	56 millions de dollars
Services de souscription	40 millions de dollars

BOK Financial Corporation (BOKF) - Canvas Business Model: Value Propositions

You're looking at the core reasons why clients choose BOK Financial Corporation over the competition. It's not just one thing; it's a blend of services backed by serious financial strength. That strength is definitely a key part of the value proposition.

Diversified financial services across banking, wealth, and trust.

BOK Financial Corporation delivers services across the spectrum, meaning clients don't have to jump between institutions for different needs. This diversification shows up clearly in the revenue mix. For the third quarter of 2025, the firm reported Net Income of $140.9 million. The Net Interest Income (NII) for that quarter stood at $337.6 million. Plus, the fee-based side is a major contributor, with Fees and commissions revenue totaling $204.4 million in the third quarter of 2025. This mix helps keep performance steady, even when one area slows down.

The growth in fee-based businesses is notable:

• Investment Banking revenue grew $5.0 million, driven by municipal underwriting activity.
• Trading fee income increased $1.1 million.

Regional expertise in the Midwest and Southwest US markets.

BOK Financial Corporation's value proposition is deeply tied to its focused geographic footprint, fueling its commercial banking segment. The company has roots in Tulsa, Oklahoma, and serves the American Midwest and Southwest. This regional focus allows for specialized lending, as seen in the loan portfolio growth. Period-end loans grew by $573 million in the third quarter of 2025, reaching $24.9 billion. This growth was broad-based across core Commercial & Industrial (C&I) and commercial real estate sectors. The total deposits base supporting this lending stood at $38.5 billion as of September 30, 2025.

Strong, peer-leading capital and liquidity for client security.

Client security is underpinned by capital ratios that management calls peer-leading. This means the firm has a substantial cushion relative to its peers, which is a direct value proposition for depositors and counterparties. Here's a snapshot of that strength as of September 30, 2025:

Capital Metric	Q3 2025 Ratio
Common Equity Tier 1 (CET1) Capital Ratio	13.60%
Tier 1 Capital Ratio	13.61%
Total Capital Ratio	14.48%
Tangible Common Equity (TCE) Ratio	10.06%
Loan-to-Deposit Ratio	65%

The firm maintains a healthy reserve, with the allowance for loan losses representing 1.12% of outstanding loans as of September 30, 2025.

Sophisticated investment banking and trading capabilities.

The ability to execute complex transactions is a clear value driver, especially for corporate and institutional clients. The third quarter of 2025 saw a record quarter for Investment Banking revenue, specifically supported by municipal underwriting activity. Trading fee income also contributed, increasing by $1.1 million, driven by municipal bond trading amid a more stable market environment. This capability supports the overall fee income that reached $204.4 million in the quarter.

Dedicated private wealth advisory for affluent individuals.

For affluent individuals, the value is in the management and growth of their assets. Assets under management or administration (AUMA) grew to $122.7 billion by the end of Q3 2025. That figure represented an $8.7 billion increase over the preceding six months, showing momentum from new business growth and increased market valuations. Fiduciary and Asset Management revenue remained relatively stable compared to the prior quarter, indicating consistent service delivery supporting that asset base.

Finance: draft 13-week cash view by Friday.

BOK Financial Corporation (BOKF) - Canvas Business Model: Customer Relationships

You're looking at how BOK Financial Corporation (BOKF) builds and maintains its connections across its diverse client base as of late 2025. The core philosophy here is definitely a high-touch, relationship-driven model, especially for the commercial and wealth segments.

For commercial clients, BOK Financial Corporation emphasizes a direct sales approach, supported by specialized services like treasury and cash management. This focus is paying off; for instance, core Commercial & Industrial (C&I) loan growth was reported at 8.1% in 2024, showing success in deepening those business relationships. By the third quarter of 2025, period end loans had grown to $24.9 billion, reflecting continued lending activity across commercial, C&I, and individual portfolios. The loan-to-deposit ratio stood at 65% as of September 30, 2025, indicating a stable funding base supporting these relationship-driven lending activities.

The wealth management side is a significant relationship anchor, with total Wealth assets growing to $122.7 billion by the third quarter of 2025, which represented an $8.7 billion increase in just the preceding six months. This growth is supported by a network of subsidiary and affiliate brands, allowing for global service delivery through various SEC-registered investment advisors.

Here's a snapshot of the scale and depth within the Private Wealth segment, which relies heavily on dedicated advisors:

Metric	Value (as of mid-2025)
Total Assets Under Management (Wealth)	$122.7 billion (Q3 2025)
BOK Financial Private Wealth Assets Managed	$3.2 billion
BOK Financial Private Wealth Total Clients	733
BOK Financial Private Wealth Advisor/Client Ratio	1:39
BOK Financial Private Wealth Average Client Balance	$4.3 million
BOK Financial Private Wealth Average HNW Client Assets	$7 million (for 381 HNW Clients)

You'll find that the Private Wealth Advisors are the face of the high-net-worth service, focusing on one-on-one communication to build enduring relationships, sometimes spanning decades, as one relationship dates back to 1918. This dedicated approach covers financial planning, portfolio management, and specialized trust services.

For the consumer and small business side, BOK Financial Corporation uses a hybrid approach. While the relationship focus remains, convenience is delivered through digital self-service tools. The company has significantly embraced digital adoption, offering comprehensive online and mobile banking services, which complement their physical presence. This digital layer helps manage the day-to-day needs of a broad customer base, which is also served through regional bank brands.

The local, community-focused service is delivered through the company's family of brands. BOK Financial Corporation provides a wide array of services through its regional bank brands, which operate across the Midwest and Southwest, alongside specialized affiliates. This structure lets them maintain a local, responsive feel while offering sophisticated national backing.

When it comes to Commercial and Industrial (C&I) and Commercial Real Estate (CRE) lending, the relationship is highly consultative. Bankers craft sophisticated solutions tailored to individual needs by listening and asking questions. The growth in average loan balances in Q2 2025 was specifically noted as being due to increases in portfolio balances for CRE loans and loans to individuals. The company maintains a disciplined approach to managing its CRE loan commitments, which stood at $1.9 billion in unfunded commitments as of March 31, 2025.

The customer relationship strategy is supported by several key channels and service points:

• Relationship-driven service for Commercial Banking clients.
• Dedicated Private Wealth Advisors for high-net-worth individuals.
• Digital platforms for consumer and small business banking use.
• Service delivery via regional bank brands for local presence.
• Consultative lending teams for C&I and CRE clients.
• Strategic partnerships, like the TransFund electronic funds network, integral to commercial banking.

Finance: draft 13-week cash view by Friday.

BOK Financial Corporation (BOKF) - Canvas Business Model: Channels

You're looking at how BOK Financial Corporation (BOKF) gets its value propositions to the customer, which is a mix of old-school physical presence and modern digital tools. Here's the breakdown of their Channels as of late 2025, based on the latest figures I can pull.

Retail branch network operating under multiple regional brands.

BOK Financial Corporation maintains a physical footprint across the Midwest and Southwest, operating under several distinct regional bank brands like Bank of Oklahoma, Bank of Texas, and Bank of Albuquerque, alongside the BOK Financial brand itself in other states. As of August 29, 2025, the company had a total of 129 locations across 8 states in the United States.

The concentration of these full-service locations shows where their core customer base is centered:

• The state with the most locations is Oklahoma, with 46 branches, representing about 36% of the total.
• Texas follows with 36 locations, or about 28%.
• Colorado has 20 locations, making up roughly 16%.
• New Mexico has 14 locations (11%).
• The remaining locations are spread across Arizona (4), Kansas (3), Arkansas (3), and Missouri (3).

This physical network is supported by a disciplined approach to market presence, as seen in the asset management growth, which reached $122.7 billion in Assets Under Management or Administration (AUMA) as of September 30, 2025.

State / Territory	Number of Locations (as of Aug 2025)	Percentage of Total Locations
Oklahoma	46	36%
Texas	36	28%
Colorado	20	16%
New Mexico	14	11%
Arizona	4	3%
Kansas	3	2%
Arkansas	3	2%
Missouri	3	2%

Digital banking platforms (web and mobile apps).

BOK Financial Corporation provides digital access through its web and mobile applications for commercial and consumer banking clients. While specific user adoption metrics for late 2025 aren't public, the company's operational structure supports these platforms as a primary interface for many services.

BOK Financial Private Wealth and Securities offices.

Wealth management services are delivered through specialized entities including BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. The focus here is on high-value service delivery, evidenced by the growth in the wealth division, where Assets Under Management or Administration (AUMA) hit $122.7 billion by the end of the third quarter of 2025, marking an $8.7 billion increase in the preceding six months.

Commercial loan officers and relationship managers.

Commercial banking relationships are driven by dedicated personnel. The growth in the loan portfolio, which increased by $573 million in the third quarter of 2025 alone, speaks to the activity of these relationship managers. The company's loan-to-deposit ratio stood at 65% at September 30, 2025.

ATM network via the TransFund electronic funds network.

The electronic funds transfer network, TransFund, is a key channel for transaction processing. As of December 31, 2024, the TransFund ATM locations totaled 2,872. TransFund is recognized as a top 10 Electronic Funds Transfer processor in the United States, providing processing for almost 500 Banks & Credit Unions as of June 30, 2025. This network is critical for broad, fee-based transaction revenue streams.

BOK Financial Corporation (BOKF) - Canvas Business Model: Customer Segments

You're looking at the core client groups BOK Financial Corporation serves across its Commercial Banking, Consumer Banking, and Wealth Management segments as of late 2025. The bank's structure is built to cater to a spectrum from large corporations to individuals, with a notable regional focus in the American Midwest and Southwest.

Commercial and Industrial (C&I) businesses, especially in energy.

BOK Financial Corporation has deep roots in commercial banking, historically serving as a regional source of capital for the energy industry since 1910. While the bank has diversified, commercial exposure remains significant. Total outstanding loan balances grew by almost $1.2 billion over the first three quarters of 2025. Management noted strong momentum in the core C&I portfolio during the third quarter of 2025. At the end of 2024, loans to borrowers in the energy industry represented 13% of the total loan portfolio. By the third quarter of 2025, the specialty lending portfolio showed healthcare loans increasing by 1.8%, while energy balances saw a contraction. The full-year 2025 projection for total loan growth was set between 5% and 7%.

Commercial Real Estate (CRE) developers and investors.

CRE is a clear growth area within the commercial segment. In the third quarter of 2025, CRE balances expanded by 4.2% quarter-over-quarter, driven by the continued funding of prior commitments. This growth was noted even as overall commercial loans saw a decrease in the first quarter of 2025, where CRE loans provided a partial offset.

High-net-worth and ultra-high-net-worth individuals.

The Wealth Management group targets individuals needing sophisticated financial solutions. Wealth assets under management or administration reached $122.7 billion as of the third quarter of 2025. This represented a substantial increase of $8.7 billion over the preceding six months. Trust fees specifically benefited from higher market valuations and relationship growth in the third quarter of 2025. The service model emphasizes personal relationships, with decision-makers located across the table from the client.

Mass-market consumers and small business customers.

The Consumer Banking segment serves this broad base. BOK Financial Corporation maintains a physical presence with 114 full-service locations across 8 states in the Midwest and Southwest. Loans to individuals showed growth in the first quarter of 2025 and contributed to the broad-based loan growth seen in the third quarter of 2025. Fee income growth in the second quarter of 2025 included record quarterly highs in deposit service charges.

Institutional clients needing investment and trust services.

Institutional needs are addressed through the Wealth Management division, which includes institutional services and trust offerings. Fiduciary and asset management revenue is a key component of the fee-based income stream. The company's overall AUMA, which includes assets under administration, stood at $118 billion as of late 2025.

Here's a quick look at the key financial scale metrics relevant to these segments as of the third quarter of 2025:

Metric	Amount (As of Q3 2025)	Context
Total Loans	$24.9 billion	Total outstanding loan balances
Assets Under Management & Administration (AUMA)	$122.7 billion	Wealth assets
Total Company Assets	$51.0 billion	Corporate Snapshot
CRE Balance Growth (QoQ)	4.2%	Commercial Real Estate balances expansion in Q3 2025
Energy Loan Portfolio Percentage (End of 2024)	13%	Percentage of total loan portfolio
Full Year 2025 Loan Growth Projection	5% to 7%	Management guidance

The bank's structure supports these diverse groups through its operating divisions:

• Commercial Banking, which houses C&I and CRE lending.
• Consumer Banking for mass-market and small business needs.
• Wealth Management, which includes BOK Financial Private Wealth, Inc., and advisory services.

The loan-to-deposit ratio was 65% at September 30, 2025, showing a strong liquidity profile.

Finance: draft 13-week cash view by Friday.

BOK Financial Corporation (BOKF) - Canvas Business Model: Cost Structure

Personnel expenses, including incentive and deferred compensation.

For the first half of 2025, personnel expenses for BOK Financial Corporation totaled $428.9 million, an increase from $393.7 million in the first half of 2024.

Specific quarterly figures show the following components:

• Q1 2025 Personnel expense was $214.2 million.
• In Q1 2025, regular compensation costs grew $3.2 million due to annual merit increases.
• Cash-based incentive compensation expense decreased $4.6 million in Q1 2025 due to reduced trading activity.
• Deferred compensation expense decreased $3.2 million in Q1 2025.
• Q2 2025 Personnel expense was $214.7 million.
• The Q2 2025 increase of $1.5 million was due to higher regular and incentive compensation costs.

Interest expense on deposits and other borrowings.

For the first quarter of 2025, the cost of funds purchased and repurchase agreements was 3.05%. The cost of interest-bearing deposits was 3.24%. The cost of other borrowings was 4.57%.

Technology and digital transformation investment costs.

In Q1 2025, professional fees and services expense decreased by $1.9 million, largely related to lower technology project costs. In Q2 2025, non-personnel expense increased due to costs related to ongoing projects. Operating expense in Q2 2025 also reflected increased costs related to ongoing technology projects.

Non-personnel operating costs, including mortgage banking costs.

Non-personnel expense for BOK Financial Corporation in Q1 2025 was $133.3 million. Total operating expense in Q1 2025 was $347.5 million.

Mortgage banking costs for Q1 2025 were $7.689 million. This was a decrease of $3.003 million from the prior quarter due to lower prepayments. For Q2 2025, mortgage banking costs were $6.711 million. Total operating expense for Q2 2025 was $354.5 million. In Q3 2025, total operating expense reached $369.8 million, with mortgage banking costs increasing by $4.0 million quarter-over-quarter.

Here's a look at the quarterly operating expense components for the first three quarters of 2025:

Expense Category	Q1 2025 (in thousands)	Q2 2025 (in thousands)	Q3 2025 (in thousands)
Personnel Expense	$214,200	$214,711	(Implied: ~$226.3M based on $11.6M QoQ increase)
Mortgage Banking Costs	$7,689	$6,711	(Implied: ~$10.7M based on $4.0M QoQ increase)
Total Operating Expense	$347,529	$354,503	$369,800

Efficiency ratio targeted in the 65% to 66% range for FY2025.

BOK Financial Corporation guided the full year 2025 efficiency ratio to be in the 65% to 66% range. The company achieved an efficiency ratio of 65.4% in Q2 2025. The efficiency ratio was 66.7% for the third quarter of 2025.

BOK Financial Corporation (BOKF) - Canvas Business Model: Revenue Streams

You're looking at how BOK Financial Corporation actually brings in the money, which is key for any valuation work you're doing. Honestly, their revenue streams are built on a classic, diversified bank model, but with some strong wealth management and investment banking niches.

The biggest driver, as you'd expect, is the spread between what they earn on loans and what they pay on deposits. For the full year 2025, BOK Financial Corporation projects its Net Interest Income (NII) to land in a range between $1.325 billion to $1.375 billion. That's a nice step up from the $1.2 billion they saw in 2024.

Next up are the non-interest income sources, primarily fees. The projection for Fee and commission income for FY2025 is set between $775 million to $825 million. To give you a real-world snapshot of where that comes from, look at the third quarter of 2025. Total fees and commissions for that quarter hit $204.4 million.

Here's a quick look at how those revenue components stack up for the full year projection and a recent quarter:

Revenue Component	FY2025 Projection (Range)	Q3 2025 Actual Amount
Net Interest Income (NII)	$1.325 billion to $1.375 billion	$337.6 million (NII for Q3 2025)
Fee and Commission Income (Total)	$775 million to $825 million	$204.4 million (Total Fees & Commissions for Q3 2025)

The Wealth segment is a significant fee generator. BOK Financial Corporation is managing quite a bit of client money, with Assets Under Management or Administration (AUMA) hitting $122.7 billion in the third quarter of 2025. This feeds directly into Fiduciary and asset management fees. For Q3 2025, that specific revenue line was reported at $63,878 thousand.

The interest revenue side is fueled by the loan book. You're definitely seeing interest from their Commercial, consumer, and real estate loan portfolios contributing to that NII. Period end loans grew to $24.9 billion as of September 30, 2025. That total interest revenue for Q3 2025, which includes loans, was $647,018 thousand.

The fee income has some high-value components, too. The Trading, brokerage, and investment banking fees are important, especially when markets cooperate. For instance, Investment Banking revenue hit a record $16.1 million in Q3 2025, largely thanks to municipal bond underwriting. Brokerage and trading revenue for that same quarter was $43,239 thousand.

You can break down the fee income drivers from Q3 2025 like this:

• Investment Banking Fees: Record quarter at $16.1 million.
• Brokerage and Trading Revenue: $43,239 thousand.
• Fiduciary and Asset Management Revenue: $63,878 thousand.
• Mortgage Banking Revenue: $19,764 thousand.

The company is also actively managing its balance sheet to optimize NII, with the CFO noting drivers like fixed-rate asset repricing and incremental deposit repricing opportunities. If onboarding for that new mortgage finance business takes longer than the targeted September-October 2025 launch, revenue timing could shift, defintely something to watch. Finance: draft 13-week cash view by Friday.