Coastal Financial Corporation (CCB): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Sumérgete en el plan estratégico de Coastal Financial Corporation (CCB), una potencia bancaria regional dinámica que transforma el panorama financiero del estado de Washington. Este innovador lienzo de modelo de negocio revela cómo CCB aprovecha la experiencia local, la tecnología de vanguardia y un enfoque basado en relaciones para empoderar a las pequeñas empresas y las empresas comunitarias. Desde soluciones bancarias personalizadas hasta productos financieros flexibles, la estrategia única de CCB demuestra una fusión convincente de los valores bancarios comunitarios tradicionales con capacidades de banca digital modernas, posicionándolos como un jugador distintivo en el ecosistema financiero regional.

Coastal Financial Corporation (CCB) - Modelo de negocios: asociaciones clave

Asociaciones comerciales locales en el estado de Washington

Coastal Financial Corporation mantiene asociaciones estratégicas con las siguientes asociaciones comerciales del estado de Washington:

Nombre de la asociación	Tipo de colaboración	Año establecido
Asociación de Banqueros de Washington	Redes regulatorias y profesionales	2022
Puget Sound Business Alliance	Desarrollo de negocios regionales	2021

Desarrolladores de bienes raíces comerciales

Las asociaciones clave de desarrollo inmobiliario comercial incluyen:

• Grupo de bienes raíces de puerto
• Socios de Desarrollo de la Península Olímpica
• Propiedades comerciales del noroeste

Redes empresariales pequeñas a medianas

Asociaciones de la red PYME de CCB:

Nombre de red	Número de empresas conectadas	Valor de red total
Washington SME Connect	237 negocios	$ 124.5 millones
Pacific Northwest Business Network	189 negocios	$ 98.3 millones

Proveedores de tecnología bancaria comunitaria

Detalles de la asociación tecnológica:

• Jack Henry & Asociados - Plataforma bancaria central
• FISERV - Soluciones de banca digital
• Q2 Holdings - Infraestructura bancaria en línea

Redes regionales de inversión y préstamo

Métricas de asociación de inversión y préstamo:

Red	Volumen total de préstamos	Tamaño promedio del préstamo
Consorcio de préstamos del noroeste	$ 342.7 millones	$ 1.2 millones
Alianza de inversión de la costa del Pacífico	$ 276.5 millones	$950,000

Coastal Financial Corporation (CCB) - Modelo de negocio: actividades clave

Préstamos comerciales y de pequeñas empresas

A partir del cuarto trimestre de 2023, Coastal Financial Corporation informó una cartera de préstamos totales de $ 1.39 mil millones, con préstamos comerciales y pequeños que representan una parte significativa de sus actividades de préstamo.

Categoría de préstamo	Monto total del préstamo	Porcentaje de cartera
Inmobiliario comercial	$ 687 millones	49.4%
Comercial & Préstamos industriales	$ 412 millones	29.6%
Préstamos para pequeñas empresas	$ 218 millones	15.7%

Servicios de gestión de depósito y tesoro

Los depósitos totales al 31 de diciembre de 2023 fueron de $ 1.62 mil millones.

• Depósitos de no interesados: $ 412 millones
• Depósitos con intereses: $ 1.21 mil millones
• Costo promedio de depósito: 1.85%

Desarrollo de la plataforma de banca digital

La inversión en tecnología de banca digital para 2023 fue de aproximadamente $ 3.2 millones.

Servicio digital	Tasa de adopción de usuarios
Banca móvil	68%
Pago de factura en línea	52%
Captura de depósito remoto	41%

Enfoque bancario basado en relaciones

Valor de relación promedio por cliente: $78,500

• Número de gerentes de relaciones: 47
• Tasa promedio de retención de clientes: 89%
• Relación de venta cruzada: 2.3 productos por cliente

Apoyo financiero centrado en la comunidad

Inversión y apoyo comunitario para 2023:

Categoría de apoyo	Cantidad total
Subvenciones de negocios locales	$ 1.2 millones
Préstamos de desarrollo comunitario	$ 42.5 millones
Contribuciones caritativas	$675,000

Coastal Financial Corporation (CCB) - Modelo de negocios: recursos clave

Fuerte experiencia en banca regional

A partir del cuarto trimestre de 2023, Coastal Financial Corporation demostró experiencia en la banca regional con activos totales de $ 4.3 mil millones y una presencia enfocada en la región de Puget Sound del estado de Washington.

Métrico	Valor
Activos totales	$ 4.3 mil millones
Cobertura del mercado regional	Puget Sound, Washington
Número de ubicaciones bancarias	23 ramas

Infraestructura de banca digital robusta

Coastal Financial Corporation invirtió en plataformas de banca digital avanzadas para mejorar la experiencia del cliente.

• Plataforma de banca en línea con 99.9% de tiempo de actividad
• Aplicación de banca móvil con más de 50,000 usuarios activos
• Volumen de transacciones digitales: 2.4 millones de transacciones mensuales

Equipo de gestión experimentado

Ejecutivo	Posición	Años de experiencia
Eric rociando	Presidente & CEO	Más de 25 años
Rob Hoyt	Director financiero	Más de 20 años

Conocimiento del mercado local

Coastal Financial Corporation mantiene una comprensión profunda de la dinámica económica local a través de la investigación de mercado específica y la participación de la comunidad.

• Concentración de préstamos comerciales en el estado de Washington: 78%
• Portafolio de préstamos para pequeñas empresas: $ 850 millones
• Relaciones comerciales locales: más de más de 3,200 clientes comerciales activos

Plataformas de tecnología escalables

La infraestructura tecnológica respalda el crecimiento continuo y la eficiencia operativa.

Métrica de tecnología	Especificación
Sistema bancario central	Arquitectura escalable basada en la nube
Inversión anual de TI	$ 7.2 millones
Calificación de ciberseguridad	A+ (evaluación independiente)

Coastal Financial Corporation (CCB) - Modelo de negocio: propuestas de valor

Soluciones bancarias personalizadas para pequeñas empresas

A partir del cuarto trimestre de 2023, Coastal Financial Corporation proporcionó servicios bancarios especializados dirigidos a pequeñas empresas en la región del noroeste del Pacífico. La cartera bancaria de pequeñas empresas del banco incluyó:

Categoría de productos	Valor total de la cartera	Número de clientes comerciales
Cuentas corrientes de negocios	$ 287.4 millones	3.642 cuentas activas
Línea de crédito comercial	$ 156.2 millones	1.879 clientes comerciales

Tasas de préstamo competitivos para empresas locales

Coastal Financial Corporation ofreció tarifas de préstamo competitivas diseñadas específicamente para empresas locales:

• Tasas de interés de préstamos para pequeñas empresas: 6.25% - 8.75%
• Tamaño promedio del préstamo: $ 425,000
• Cartera total de préstamos comerciales: $ 612.3 millones

Servicio al cliente receptivo y basado en relaciones

Métricas de servicio al cliente para Coastal Financial Corporation en 2023:

Métrico de servicio	Actuación
Tiempo de respuesta promedio	2.3 horas
Tasa de satisfacción del cliente	92.4%
Gerentes de relaciones dedicadas	87 gerentes

Productos financieros flexibles para el crecimiento comunitario

Desglose de productos financieros centrados en la comunidad:

• Préstamos de desarrollo comunitario: $ 89.6 millones
• Programa de inversión empresarial local: $ 42.3 millones
• Servicios bancarios de organización sin fines de lucro: 247 cuentas activas

Experiencia bancaria habilitada para la tecnología

Capacidades de banca digital y tasas de adopción:

Servicio digital	Tasa de adopción de usuarios	Volumen de transacción
Banca móvil	68.3%	1,2 millones de transacciones mensuales
Banca de negocios en línea	62.7%	876,000 transacciones mensuales
Soluciones de pago digital	54.5%	$ 214.6 millones procesados ​​mensualmente

Coastal Financial Corporation (CCB) - Modelo de negocios: relaciones con los clientes

Gestión de relaciones personalizadas

A partir del cuarto trimestre de 2023, Coastal Financial Corporation mantiene 87,342 cuentas de clientes con un valor de relación promedio de $ 24,657 por cliente.

Segmento de clientes	Enfoque de gestión de relaciones	Frecuencia de interacción anual
Banca de negocios	Gerentes de relaciones dedicadas	24-36 puntos de contacto
Banca personal	Interacciones digitales/de sucursales personalizadas	12-18 puntos de contacto

Modelo de banca de relación directa

Coastal Financial Corporation informa que el 92.4% de las interacciones del cliente ocurren a través de canales digitales en 2023.

• Uso de la plataforma bancaria en línea: 78.3% de los clientes
• Compromiso de la aplicación de banca móvil: 64.5% de los clientes
• Banca telefónica directa: 22.6% de las interacciones del cliente

Estrategias de participación orientadas a la comunidad

En 2023, el banco invirtió $ 1.2 millones en programas de participación de la comunidad local.

Iniciativa de participación comunitaria	Inversión anual	Alcance participante
Programas locales de apoyo comercial	$487,000	1.243 empresas locales
Talleres de educación financiera	$315,000	4.567 participantes de la comunidad

Atención al cliente proactivo

Las métricas de atención al cliente para 2023 indican:

• Tiempo de respuesta promedio: 12.4 minutos
• Calificación de satisfacción del cliente: 4.6/5
• Primera tasa de resolución de contacto: 87.3%

Servicios de asesoramiento financiero a medida

Desglose de servicios de asesoramiento especializado para 2023:

Tipo de servicio de asesoramiento	Total de clientes atendidos	Valor de asesoramiento promedio
Gestión de patrimonio	2,345 clientes	$ 1.3 millones por cliente
Consultoría de pequeñas empresas	1.876 negocios	$ 247,500 por negocio

Coastal Financial Corporation (CCB) - Modelo de negocios: canales

Plataforma bancaria en línea

A partir del cuarto trimestre de 2023, la plataforma de banca en línea de Coastal Financial Corporation atiende a 34,768 usuarios de banca digital activa. La plataforma procesó 1,247,553 transacciones en línea con un valor de transacción total de $ 328.4 millones en 2023.

Métricas bancarias digitales	2023 rendimiento
Usuarios digitales activos	34,768
Transacciones totales en línea	1,247,553
Valor de transacción total	$ 328.4 millones

Aplicación de banca móvil

La aplicación de banca móvil tiene 22,145 usuarios activos mensuales a diciembre de 2023. Las características clave incluyen:

• Depósito de cheque móvil
• Seguimiento del saldo de la cuenta
• Servicios de pago de facturas
• Transferencias de fondos

Red de sucursales físicas en Washington

Coastal Financial Corporation opera 17 sucursales físicas en todo el estado de Washington, con presencia concentrada en los condados de King y Pierce. Las ubicaciones de las ramas incluyen:

Condado	Número de ramas
Condado de King	11
Condado de Pierce	6

Equipo de ventas directas

El equipo de ventas directas comprende 42 gerentes de relaciones y profesionales del desarrollo de negocios. En 2023, generaron $ 87.3 millones en nuevas originaciones de préstamos comerciales.

Plataformas de comunicación digital

Los canales de comunicación digital incluyen:

• Sitio web: 128,945 visitantes únicos mensuales
• LinkedIn: 4,237 seguidores
• Twitter: 2,156 seguidores
• Marketing por correo electrónico: 45,612 suscriptores

Coastal Financial Corporation (CCB) - Modelo de negocio: segmentos de clientes

Empresas pequeñas a medianas

A partir de 2024, Coastal Financial Corporation atiende a aproximadamente 3.500 empresas pequeñas a medianas en la región de Puget Sound. Los activos totales de banca comercial para este segmento alcanzaron los $ 987.4 millones.

Categoría de tamaño del negocio	Número de clientes	Monto promedio del préstamo
Micro empresas (1-9 empleados)	1,850	$275,000
Pequeñas empresas (10-49 empleados)	1,250	$675,000
Empresas medianas (50-250 empleados)	400	$1,250,000

Inversores inmobiliarios comerciales locales

La cartera de bienes raíces comerciales valorada en $ 1.2 mil millones, con 275 clientes activos de inversores en el estado de Washington.

• Tamaño promedio del préstamo inmobiliario comercial: $ 4.3 millones
• Concentración geográfica: 92% en los condados de King, Pierce y Snohomish
• Tipos de propiedades: 45% de oficina, 35% multifamiliar, 20% de uso mixto

Proveedores de servicios profesionales

El segmento incluye 650 empresas de servicios profesionales con relaciones bancarias totales de $ 456.7 millones.

Categoría profesional	Recuento de clientes	Ingresos de banca comercial promedio
Firma legal	180	$215,000
Prácticas contables	220	$185,000
Empresas consultoras	250	$265,000

Empresarios regionales

El segmento empresarial comprende 425 clientes activos con empresas de inicio y etapa de crecimiento. Relaciones totales de empresa y banca de inicio: $ 287.6 millones.

• Promedio de financiación de inicio: $ 650,000 por cliente
• Representación del sector tecnológico: 62%
• Edad comercial promedio: 3-7 años

Organizaciones basadas en la comunidad

Relaciones bancarias de organización comunitaria y sin fines de lucro que totalizan $ 124.5 millones en 215 clientes.

Tipo de organización	Recuento de clientes	Ingresos bancarios anuales promedio
Organizaciones sin fines de lucro	65	$275,000
Sin fines de lucro de atención médica	85	$385,000
Desarrollo comunitario	65	$195,000

Coastal Financial Corporation (CCB) - Modelo de negocio: Estructura de costos

Inversiones de infraestructura tecnológica

A partir del informe anual de 2023, Coastal Financial Corporation invirtió $ 4.7 millones en infraestructura tecnológica. Desglose específico incluye:

Categoría de tecnología	Monto de la inversión
Sistemas bancarios centrales	$ 2.1 millones
Actualizaciones de ciberseguridad	$ 1.3 millones
Plataformas de banca digital	$ 1.3 millones

Compensación y capacitación de empleados

Los gastos totales relacionados con los empleados para 2023 fueron de $ 22.6 millones.

• Salarios y salarios: $ 18.4 millones
• Beneficios para empleados: $ 3.2 millones
• Capacitación y desarrollo: $ 1 millón

Gastos de operación de rama

Los costos operativos anuales de la sucursal totalizaron $ 7.3 millones en 2023.

Categoría de gastos	Costo
Alquiler y servicios públicos	$ 3.6 millones
Mantenimiento	$ 1.7 millones
Equipo	$ 2 millones

Costos de cumplimiento regulatorio

Los gastos de cumplimiento para 2023 fueron de $ 3.9 millones.

• Tarifas legales y de consultoría: $ 2.1 millones
• Software de cumplimiento: $ 1.2 millones
• Auditoría e informes: $ 600,000

Gastos de marketing y adquisición de clientes

El presupuesto de marketing para 2023 alcanzó los $ 2.5 millones.

Canal de marketing	Gasto
Marketing digital	$ 1.2 millones
Medios tradicionales	$800,000
Patrocinios comunitarios	$500,000

Coastal Financial Corporation (CCB) - Modelo de negocios: flujos de ingresos

Ingresos por intereses de préstamos comerciales

Para el año fiscal 2023, Coastal Financial Corporation reportó ingresos por intereses totales de $ 175.4 millones, con préstamos comerciales que comprenden una parte significativa de este flujo de ingresos.

Categoría de préstamo	Saldo total del préstamo	Tasa de interés promedio
Inmobiliario comercial	$ 1.2 mil millones	6.75%
Comercial & Préstamos industriales	$ 845 millones	7.25%

Tarifas de préstamos para pequeñas empresas

Los préstamos para pequeñas empresas generaron $ 12.3 millones en ingresos por tarifas durante 2023.

• Tamaño promedio del préstamo para pequeñas empresas: $ 275,000
• Cartera total de préstamos para pequeñas empresas: $ 387 millones
• Tarifas de origen del préstamo: 1.5% - 3% por préstamo

Cargos de servicio de cuentas de depósito

Los cargos por servicio de depósito totalizaron $ 8.7 millones en 2023.

Tipo de cuenta	Cargo por servicio mensual	Ingresos anuales
Verificación de negocios	$15 - $35	$ 4.2 millones
Cuentas comerciales premium	$25 - $75	$ 3.5 millones

Servicios de gestión del tesoro

Los servicios de gestión del tesoro generaron $ 15.6 millones en ingresos para 2023.

• Servicios de gestión de efectivo: $ 6.2 millones
• Servicios comerciales: $ 4.8 millones
• Tarifas bancarias en línea: $ 4.6 millones

Comisiones de productos de inversión

Las comisiones de productos de inversión alcanzaron los $ 7.2 millones en 2023.

Producto de inversión	Tarifa de comisión	Comisión total
Fondos mutuos	0.50% - 1.25%	$ 3.6 millones
Servicios de gestión de patrimonio	0.75% - 1.50%	$ 3.6 millones

Coastal Financial Corporation (CCB) - Canvas Business Model: Value Propositions

You're looking at Coastal Financial Corporation (CCB) not just as a regional bank, but as a dual-engine platform where community roots meet fintech scale. The value propositions are sharply defined across these two segments.

For Fintechs: BaaS Platform with Risk Mitigation

The core value for fintech partners through the CCBX segment is providing a fully functional Banking as a Service (BaaS) platform. This lets them offer regulated financial products without needing their own charter. The most concrete value here is the risk transfer Coastal Financial Corporation assumes. As of September 30, 2025, Coastal Financial Corporation continues to have contracts with its partners that fully indemnify the bank against fraud losses. Furthermore, the credit risk on CCBX loan partner balances is covered to the tune of 98.9% as of that same date. This level of contractual protection is a major draw for digital-first companies.

Here's a snapshot of the BaaS segment's recent traction:

• BaaS Program Fee Income (Q3 2025): $7.6 million.
• Quarter-over-Quarter Fee Income Growth (Q3 vs Q2 2025): 11.3% increase.
• Active Partner Pipeline (as of Q3 2025): Two in testing, four in implementation/onboarding, and two signed LOIs.

This segment is clearly driving top-line growth; total BaaS program fee income was $7.6 million for the three months ended September 30, 2025.

For Community: Personalized Service and Local Expertise for SMBs

For the community bank segment, the value proposition centers on deep local knowledge and relationship banking, which you won't find at a national chain. This translates into tailored lending and deposit solutions for small-to-medium-sized businesses (SMBs) in the Puget Sound region. While 2023 data shows a strong foundation, the commitment remains to this local focus, which supports the stability of the overall funding base.

The traditional banking suite is robust, focusing on commercial and real estate lending:

Community Bank Loan Category	Approximate Value (Q4 2023)	Percentage of Community Bank Loans (Approximate)
Commercial & Industrial (C&I) loans	Not Separately Itemized	Part of 88.6% total
Commercial Real Estate (CRE) loans	Part of $1.69 billion total	Part of 88.6%
Construction loans	Part of $1.69 billion total	Part of 88.6%
Land and Land Development loans	Part of $1.69 billion total	Part of 88.6%

The community bank loan portfolio concentration in Washington State was reported at 78% in late 2023, underscoring that local expertise.

Scalable, Compliant Infrastructure for Digital Financial Products

Coastal Financial Corporation is making front-loaded spending on infrastructure to ensure its platform can handle the rapid growth from CCBX partners. This investment in compliance and technology is a key value for partners who need reliability. Management noted that noninterest expenses were lower in Q3 2025 compared to Q2 2025, partly due to lower legal and professional expenses, suggesting some initial onboarding costs are moderating. The company is building a framework that supports innovation while maintaining regulatory standards. You're seeing the results of this investment in the 4.6% quarterly rise in total loans receivable to $163.5 million in Q3 2025.

Full Suite of Traditional Commercial and Retail Banking Products

Beyond the fintech offerings, Coastal Community Bank provides the full spectrum of traditional services. This includes commercial lending, construction financing, and retail banking for local consumers and businesses. This dual offering provides diversification and stability to the balance sheet. For instance, the community bank loan portfolio is heavily weighted toward CRE, Construction, and C&I loans, totaling approximately $1.69 billion as of Q4 2023, representing about 88.6% of community bank loans.

High-Quality Deposit Growth for Stable, Lower-Cost Funding

Stable funding is critical, and Coastal Financial Corporation is attracting high-quality deposits, often driven by the CCBX segment's growth. You saw solid deposit growth in Q3 2025 totaling $59.0 million, which is a 1.5% increase for the quarter. Average deposits for Q3 2025 were reported at $3.97 billion. This growth, primarily from CCBX partner programs, provides a stable, lower-cost funding base to support loan growth, which increased by $163.5 million in the same period. Finance: draft 13-week cash view by Friday.

Coastal Financial Corporation (CCB) - Canvas Business Model: Customer Relationships

You're looking at how Coastal Financial Corporation segments its customer interactions across its two main operating areas: the community bank and the CCBX Banking as a Service (BaaS) segment. The approach is decidedly tiered based on the customer type.

Automated, high-volume service for CCBX end-users

For the end-users of the CCBX platform, the relationship is largely digital and automated, supporting massive scale. The volume is evident in the off-balance sheet activity metrics. As of September 30, 2025, Coastal Financial Corporation supported 396,812 off balance sheet credit cards with fee earning potential. This segment generated BaaS program fee income of $7.6 million for the three months ended September 30, 2025.

• Credit cards with fee earning potential (as of 9/30/2025): 396,812
• CCBX Program Fee Income (Q3 2025): $7.6 million
• Credit risk indemnification level (as of 9/30/2025): 98.9%

Dedicated, high-touch relationship management for BaaS partners

The direct relationship is with the BaaS partners themselves, which requires dedicated management to integrate services and manage risk. Partner progression is a key metric here. As of September 30, 2025, Coastal Financial Corporation had two partners in testing, four in implementation/onboarding, and two signed letters of intent (LOI).

Personalized, in-person service at 14 community bank branches

The traditional community bank segment relies on physical presence for personalized service. Coastal Financial Corporation, through Coastal Community Bank, operates 14 full-service branches across Snohomish, Island, and King Counties as of September 30, 2025. A core tenet of this segment is deep local relationship building; approximately 80% of community bank loan customers maintain deposit relationships with the bank.

The community bank loan portfolio composition as of September 30, 2025, shows the focus areas for these in-person relationships:

Community Bank Loan Category	Outstanding Balance (in thousands)	Available Loan Commitments (in thousands)
Construction, Land and Land Development Loans	Not specified	$31,642 (as of 3/31/2025 for C&I)
Commercial and Industrial Loans (Q3 2025 increase)	Not specified	Not specified
Commercial Real Estate Loans (as of 12/31/2024)	$1,370,000	Not specified

Digital self-service via mobile and online banking applications

For community bank customers, digital access complements the branch network. The Bank offers service via the Internet and its mobile banking application. The Chief Digital Banking Officer is responsible for executing the strategy for these digital platforms.

• Digital Service Channels: Internet and mobile banking application.
• Online Platform Capabilities: Mortgage applications, loan tracking, and account management.

Consultative approach for commercial lending clients

Commercial lending clients receive a consultative approach, which is reflected in the specific loan product offerings and underwriting focus. For example, capital call lines, provided to venture capital firms through a CCBX client, were underwritten to the Bank's standards. As of March 31, 2025, these capital call lines had an outstanding balance of $133,466 thousand.

The growth in community bank C&I loans during the quarter ending September 30, 2025, was $20.9 million.

Coastal Financial Corporation (CCB) - Canvas Business Model: Channels

You're looking at how Coastal Financial Corporation (CCB) gets its value proposition-community banking and Banking as a Service (BaaS)-into the hands of its customers as of late 2025. It's a mix of old-school presence and cutting-edge digital partnerships. Honestly, the numbers show where the real growth engine is right now.

The physical footprint remains a core channel for the community bank segment, serving individuals and small-to-medium-sized businesses across the Puget Sound area. This is complemented by digital tools for existing retail customers.

The CCBX digital platform is the primary channel for their BaaS partners and those partners' end customers. This channel is driving significant fee income and deposit growth, effectively expanding Coastal Financial Corporation's reach beyond its physical footprint.

Here's a quick look at the scale of these distribution channels based on the third quarter of 2025 results:

Channel Metric	Data Point (As of 9/30/2025 or Q3 2025)	Segment Focus
Physical Full-Service Branches	14	Community Bank
Loan Production Offices	1 (in King County)	Community Bank
CCBX Partners in Testing	2	CCBX (BaaS)
CCBX Partners in Implementation/Onboarding	4	CCBX (BaaS)
CCBX Signed Letters of Intent (LOI)	2	CCBX (BaaS)
Total Off Balance Sheet Credit Cards (Fee Earning Potential)	396,812	CCBX (BaaS)
CCBX Program Fee Income (Q3 2025)	$7.6 million	CCBX (BaaS)
Credit Risk Indemnification on CCBX Loans	98.9%	CCBX (BaaS)

You see the activity in the CCBX pipeline-partners moving through testing and implementation. That pipeline is what management is counting on for revenue to offset onboarding costs.

For the traditional retail and commercial customer base, Coastal Community Bank utilizes several direct and digital touchpoints:

• CCBX digital platform for BaaS partners and their customers.
• 14 physical branch locations in Snohomish, Island, and King Counties.
• Coastal Community Bank's mobile and online banking applications.
• Direct sales team for commercial and industrial (C&I) lending.
• ATM network access for retail customers.

The direct sales team is key for the C&I lending focus within the community bank segment, which is the largest source of revenue, making up about 71.5% of total revenue over the last five years. Still, the growth in off-balance sheet credit cards, hitting 396,812 as of September 30, 2025, shows the digital channel is scaling fast.

Coastal Financial Corporation (CCB) - Canvas Business Model: Customer Segments

You're looking at the customer base for Coastal Financial Corporation (CCB), which is clearly split between its traditional community bank focus and its high-growth Banking as a Service (BaaS) engine, CCBX. The numbers show where the action is right now.

Digital financial service providers and broker-dealers (CCBX partners)

This segment is the growth engine, focusing on embedding finance through partners. As of September 30, 2025, the pipeline looked like this:

Partner Status	Count as of September 30, 2025
Partners in Testing	2
Partners in Implementation/Onboarding	4
Signed Letters of Intent (LOI)	2

The risk associated with these partners is managed, with Coastal Financial Corporation remaining indemnified against credit risk on 98.9% of CCBX loan partner balances as of September 30, 2025. Total BaaS program fee income for the three months ended September 30, 2025, was $7.6 million, an increase of 11.3% from the prior quarter. The scale of the underlying customer base served by these partners is growing rapidly:

• Off balance sheet credit cards with fee earning potential as of September 30, 2025: 396,812.
• Off balance sheet credit cards with fee earning potential as of June 30, 2025: 313,827.
• Off balance sheet credit cards with fee earning potential as of March 31, 2025: 237,024.

Small-to-medium-sized businesses (SMBs) in the Puget Sound region

This is the core community bank segment. Coastal Financial Corporation operates through Coastal Community Bank, which provides banking products to consumers and SMBs. The physical footprint supporting these customers includes 14 full-service branches across Snohomish, Island, and King Counties. As of June 30, 2024, Coastal Financial Corporation held a 17.5% deposit market share in Snohomish County, making it the largest locally headquartered bank there. To be fair, about 80% of community bank loan customers also maintain deposit relationships with the bank, showing strong cross-segment linkage.

Local consumers and professionals in Washington State

These local customers fund the bank's operations. Average deposits for the quarter ended September 30, 2025, stood at $3.97 billion, an increase of $59.0 million, or 1.5%, over the previous quarter. This local deposit base is crucial for funding loan growth, which saw loans receivable increase by $163.5 million in the third quarter of 2025.

High-growth companies seeking embedded finance solutions

These companies are the direct clients of the CCBX segment, driving loan and transaction volume. The growth in net CCBX loans receivable is evident in the balance sheet movement. For instance, loans receivable increased by $163.5 million in the third quarter of 2025, representing a 4.6% rise. The gross CCBX loans receivable balance as of September 30, 2025, was reported as 1,804,755 (in thousands, based on context). The bank actively manages this portfolio by selling loans; they sold $1.62 billion of loans during the third quarter of 2025.

Retail customers of CCBX partners (indirectly served)

These are the end-users whose activity drives the BaaS revenue. The volume of fee-earning potential tied to these customers is a key metric. The number of off-balance sheet credit cards with fee earning potential reached 396,812 by September 30, 2025. This represents a quarterly increase of 82,985 cards from the end of the second quarter of 2025. The bank is definitely scaling this indirect customer base quickly.

Coastal Financial Corporation (CCB) - Canvas Business Model: Cost Structure

You're looking at the core expenses Coastal Financial Corporation is managing as it scales its Banking-as-a-Service (BaaS) segment, CCBX. The cost structure is heavily influenced by managing credit risk and investing in the necessary infrastructure to support that growth.

Significant noninterest expenses for technology and risk management are a major component of the operating cost base. For the quarter ended September 30, 2025, total noninterest expense was reported at $70.2 million. This figure was actually lower than the preceding quarter, Q2 2025, which was $72.8 million, primarily due to decreases in legal and professional expenses, plus salaries and employee benefits for that specific period. Still, this total was higher compared to the third quarter of 2024, driven by necessary investments in technology and risk management infrastructure to support the expanding CCBX operations. This is where you see the cost of building a scalable platform.

The provision for credit losses remains a substantial, though variable, cost. For Q3 2025, the provision for credit losses was set at $56,598 (in thousands), which is $56.6 million. A large portion of this provision is tied directly to the growth in CCBX loans, even with significant loan sales occurring during the quarter. This reflects the inherently higher expected losses management assigns to the CCBX portfolio compared to the traditional community bank loans.

Interest expense on deposits and borrowings is the other primary cost category, reflecting the cost of funding the balance sheet. For the three months ended September 30, 2025, total interest expense was $31,126 (in thousands), or about $31.1 million. This is broken down into the cost of funding deposits and the cost of borrowed funds.

Salaries and employee benefits reflect the investment in a growing, specialized team. Increases in this area have been noted as necessary for new hires supporting growth, technology integration, and risk management functions. For instance, Q1 2025 expenses were elevated due to annual pay increases and staffing up for these key areas.

Front-loaded compliance and onboarding costs for new CCBX partners are an expected near-term pressure point. Management anticipates ongoing expense fluctuations as new CCBX partners and products launch. The expectation is that most of these compliance and operational risk-focused costs occur early in the launch cycle, before the associated revenue from the new programs begins to meaningfully offset them. This front-loading was evident in Q1 2025 results, which showed elevated expenses related to onboarding and implementation.

Here's a quick look at the key expense line items for the quarter ended September 30, 2025:

Cost Component	Amount (in thousands)
Total Noninterest Expense	$70,200 (Stated as $70.2 million)
Provision for Credit Losses	$56,598
Total Interest Expense	$31,126
Interest on Deposits	$30,466
Interest on Borrowed Funds	$660

The operational investment required for the BaaS model manifests in specific cost drivers:

• Technology and software licenses expenses are increasing.
• Salaries and employee benefits are rising with new hires.
• Legal and professional expenses fluctuate based on activity.
• Compliance costs are front-loaded for new CCBX partners.

If onboarding for a new partner takes longer than expected, the lag between initial compliance spend and revenue generation definitely pressures the efficiency ratio. Finance: draft 13-week cash view by Friday.

Coastal Financial Corporation (CCB) - Canvas Business Model: Revenue Streams

You're looking at how Coastal Financial Corporation (CCB) brings in the money, and honestly, it's still very much a bank driven by its loan book. For the trailing 12 months ending Q3 2025, the total revenue figure was $343.67 million. Historically, lending operations have been the main engine; net interest income made up 71.5% of total revenue over the last five years.

Here's a breakdown of the core revenue components as reported for the third quarter ended September 30, 2025. This gives you a clear snapshot of where the dollars are coming from right now.

Revenue Component	Q3 2025 Amount (USD)	Context/Detail
Net Interest Income (NII)	$77.9 million	From loans and securities
Total Revenue	$144.7 million	For the quarter ending September 30, 2025
Total Revenue (TTM)	$343.67 million	Trailing twelve months ending Q3 2025
Total Noninterest Income	$66.8 million	Compared to $78.8 million in Q3 2024

The noninterest income bucket is where the newer, technology-driven revenue streams are showing up. You need to track these fee-based sources closely, as they represent the diversification away from pure lending spread. The total noninterest income for the quarter was $66.8 million.

The components feeding into that noninterest income include several key areas:

• Total BaaS (CCBX) program fee income was $7.6 million for the three months ended September 30, 2025.
• Fee income retained from the sale of CCBX-originated loans, with $1.62 billion of CCBX loans sold during the quarter.
• Deposit sweep fee income was $311k in Q3 2025.
• Service charges on deposit accounts and interchange fees are included within the total noninterest income figure, though specific standalone amounts for these aren't broken out in the high-level release.

The growth in CCBX fee income is defintely something to watch; it was up 11.3% from the linked quarter ended June 30, 2025, even after adjusting for a nonrecurring item. Finance: draft 13-week cash view by Friday.