Coastal Financial Corporation (CCB): Modelo de Negócios Canvas [Jan-2025 Atualizado]

Mergulhe no projeto estratégico da Coastal Financial Corporation (CCB), uma potência bancária regional dinâmica que transforma o cenário financeiro do estado de Washington. Esse modelo inovador de negócios de negócios revela como a CCB aproveita a experiência local, a tecnologia de ponta e uma abordagem orientada a relacionamentos para capacitar pequenas empresas e empresas comunitárias. Desde soluções bancárias personalizadas até produtos financeiros flexíveis, a estratégia exclusiva da CCB demonstra uma fusão atraente dos valores bancários comunitários tradicionais com os recursos bancários digitais modernos, posicionando -os como um participante distinto no ecossistema financeiro regional.

Coastal Financial Corporation (CCB) - Modelo de Negócios: Principais Parcerias

Associações comerciais locais no estado de Washington

A Coastal Financial Corporation mantém parcerias estratégicas com as seguintes associações de negócios do estado de Washington:

Nome da associação	Tipo de colaboração	Ano estabelecido
Associação de Banqueiros de Washington	Redes regulatórias e profissionais	2022
Puget Sound Business Alliance	Desenvolvimento Regional de Negócios	2021

Promotores imobiliários comerciais

As principais parcerias de desenvolvimento imobiliário comercial incluem:

• Grupo imobiliário de porto
• Parceiros de Desenvolvimento da Península Olímpica
• Propriedades comerciais do noroeste

Redes corporativas pequenas e médias

Parcerias de rede de PME da CCB:

Nome da rede	Número de negócios conectados	Valor total da rede
Washington SME Connect	237 negócios	US $ 124,5 milhões
Rede de negócios do noroeste do Pacífico	189 negócios	US $ 98,3 milhões

Provedores de tecnologia bancária comunitária

Detalhes da parceria de tecnologia:

• Jack Henry & Associados - Plataforma Bancária Core
• FISERV - Soluções bancárias digitais
• Q2 Holdings - Infraestrutura bancária online

Redes regionais de investimento e empréstimos

Métricas de Parceria de Investimento e Empréstimo:

Rede	Volume total de empréstimos	Tamanho médio do empréstimo
Consórcio de empréstimos do Noroeste	US $ 342,7 milhões	US $ 1,2 milhão
Aliança de Investimento da Costa do Pacífico	US $ 276,5 milhões	$950,000

Coastal Financial Corporation (CCB) - Modelo de Negócios: Atividades -chave

Empréstimos comerciais e de pequenas empresas

A partir do quarto trimestre de 2023, a Coastal Financial Corporation reportou uma carteira de empréstimos totais de US $ 1,39 bilhão, com empréstimos comerciais e pequenos, representando uma parcela significativa de suas atividades de empréstimos.

Categoria de empréstimo	Valor total do empréstimo	Porcentagem de portfólio
Imóveis comerciais	US $ 687 milhões	49.4%
Comercial & Empréstimos industriais	US $ 412 milhões	29.6%
Empréstimos para pequenas empresas	US $ 218 milhões	15.7%

Serviços de gerenciamento de depósito e tesouro

Os depósitos totais em 31 de dezembro de 2023 foram de US $ 1,62 bilhão.

• Depósitos não com juros: US $ 412 milhões
• Depósitos de juros: US $ 1,21 bilhão
• Custo médio de depósito: 1,85%

Desenvolvimento da plataforma bancária digital

O investimento em tecnologia bancária digital para 2023 foi de aproximadamente US $ 3,2 milhões.

Serviço digital	Taxa de adoção do usuário
Mobile Banking	68%
Pagamento on -line	52%
Captura de depósito remoto	41%

Abordagem bancária baseada em relacionamento

Valor médio de relacionamento por cliente: $78,500

• Número de gerentes de relacionamento: 47
• Taxa média de retenção de clientes: 89%
• Razão de venda cruzada: 2,3 produtos por cliente

Apoio financeiro focado na comunidade

Investimento comunitário e suporte para 2023:

Categoria de suporte	Montante total
Subsídios de negócios locais	US $ 1,2 milhão
Empréstimos de desenvolvimento comunitário	US $ 42,5 milhões
Contribuições de caridade	$675,000

Coastal Financial Corporation (CCB) - Modelo de negócios: Recursos -chave

Forte experiência bancária regional

A partir do quarto trimestre de 2023, a Coastal Financial Corporation demonstrou a experiência bancária regional com ativos totais de US $ 4,3 bilhões e uma presença focada na região de Puget Sound do estado de Washington.

Métrica	Valor
Total de ativos	US $ 4,3 bilhões
Cobertura regional do mercado	Puget Sound, Washington
Número de locais bancários	23 ramos

Infraestrutura bancária digital robusta

A Coastal Financial Corporation investiu em plataformas bancárias digitais avançadas para aprimorar a experiência do cliente.

• Plataforma bancária on -line com 99,9% de tempo de atividade
• Aplicativo bancário móvel com mais de 50.000 usuários ativos
• Volume de transação digital: 2,4 milhões de transações mensais

Equipe de gerenciamento experiente

Executivo	Posição	Anos de experiência
Eric Sprink	Presidente & CEO	Mais de 25 anos
Rob Hoyt	Diretor financeiro	Mais de 20 anos

Conhecimento do mercado local

A Coastal Financial Corporation mantém profundo entendimento da dinâmica econômica local por meio de pesquisas de mercado direcionadas e envolvimento da comunidade.

• Concentração de empréstimos comerciais no estado de Washington: 78%
• Portfólio de empréstimos para pequenas empresas: US $ 850 milhões
• Relacionamentos comerciais locais: 3.200 mais clientes comerciais ativos

Plataformas de tecnologia escaláveis

A infraestrutura tecnológica suporta crescimento contínuo e eficiência operacional.

Métrica de tecnologia	Especificação
Sistema bancário principal	Arquitetura escalável e baseada em nuvem
Investimento anual de TI	US $ 7,2 milhões
Classificação de segurança cibernética	A+ (avaliação independente)

Coastal Financial Corporation (CCB) - Modelo de Negócios: Proposições de Valor

Soluções bancárias personalizadas para pequenas empresas

A partir do quarto trimestre de 2023, a Coastal Financial Corporation forneceu serviços bancários especializados direcionados a pequenas empresas na região noroeste do Pacífico. O portfólio bancário de pequenas empresas do banco incluiu:

Categoria de produto	Valor total do portfólio	Número de clientes comerciais
Contas de corrente de negócios	US $ 287,4 milhões	3.642 contas ativas
Linha de crédito comercial	US $ 156,2 milhões	1.879 clientes comerciais

Taxas de empréstimos competitivos para empresas locais

A Coastal Financial Corporation ofereceu taxas de empréstimos competitivos projetados especificamente para empresas locais:

• Taxas de juros de empréstimos para pequenas empresas: 6,25% - 8,75%
• Tamanho médio do empréstimo: US $ 425.000
• Portfólio de empréstimos comerciais totais: US $ 612,3 milhões

Atendimento ao cliente responsivo e orientado por relacionamento

Métricas de atendimento ao cliente para a Coastal Financial Corporation em 2023:

Métrica de serviço	Desempenho
Tempo médio de resposta	2,3 horas
Taxa de satisfação do cliente	92.4%
Gerentes de relacionamento dedicados	87 gerentes

Produtos financeiros flexíveis para crescimento da comunidade

Redução de produtos financeiros focados na comunidade:

• Empréstimos de desenvolvimento comunitário: US $ 89,6 milhões
• Programa de investimento comercial local: US $ 42,3 milhões
• Serviços bancários da organização sem fins lucrativos: 247 contas ativas

Experiência bancária habilitada para tecnologia

Recursos bancários digitais e taxas de adoção:

Serviço digital	Taxa de adoção do usuário	Volume de transação
Mobile Banking	68.3%	1,2 milhão de transações mensais
Banking de negócios online	62.7%	876.000 transações mensais
Soluções de pagamento digital	54.5%	US $ 214,6 milhões processados ​​mensalmente

Coastal Financial Corporation (CCB) - Modelo de Negócios: Relacionamentos ao Cliente

Gerenciamento de relacionamento personalizado

A partir do quarto trimestre de 2023, a Coastal Financial Corporation mantém 87.342 contas de clientes com um valor médio de relacionamento de US $ 24.657 por cliente.

Segmento de clientes	Abordagem de gerenciamento de relacionamento	Frequência de interação anual
Banking de negócios	Gerentes de relacionamento dedicados	24-36 pontos de contato
Bancos pessoais	Interações digitais/ramificadas personalizadas	12-18 pontos de contato

Modelo bancário de relacionamento direto

A Coastal Financial Corporation relata que 92,4% das interações com os clientes ocorrem por meio de canais digitais em 2023.

• Uso da plataforma bancária on -line: 78,3% dos clientes
• Engajamento de aplicativos bancários móveis: 64,5% dos clientes
• Banco de telefone direto: 22,6% das interações com os clientes

Estratégias de engajamento orientadas para a comunidade

Em 2023, o banco investiu US $ 1,2 milhão em programas de envolvimento da comunidade local.

Iniciativa de engajamento da comunidade	Investimento anual	Alcance dos participantes
Programas de suporte comercial local	$487,000	1.243 empresas locais
Oficinas de educação financeira	$315,000	4.567 participantes da comunidade

Suporte proativo ao cliente

As métricas de suporte ao cliente para 2023 indicam:

• Tempo médio de resposta: 12,4 minutos
• Classificação de satisfação do cliente: 4.6/5
• Taxa de resolução do primeiro contato: 87,3%

Serviços de consultoria financeira personalizada

Aparência especializada em serviços de consultoria para 2023:

Tipo de serviço de consultoria	Total de clientes atendidos	Valor médio de consultoria
Gestão de patrimônio	2.345 clientes	US $ 1,3 milhão por cliente
Consultoria para pequenas empresas	1.876 empresas	US $ 247.500 por empresa

Coastal Financial Corporation (CCB) - Modelo de Negócios: Canais

Plataforma bancária online

A partir do quarto trimestre 2023, a plataforma bancária on -line da Coastal Financial Corporation atende a 34.768 usuários de bancos digitais ativos. A plataforma processou 1.247.553 transações on -line com um valor total da transação de US $ 328,4 milhões em 2023.

Métricas bancárias digitais	2023 desempenho
Usuários digitais ativos	34,768
Total de transações online	1,247,553
Valor total da transação	US $ 328,4 milhões

Aplicativo bancário móvel

O aplicativo Banking Mobile possui 22.145 usuários ativos mensais em dezembro de 2023. Os principais recursos incluem:

• Depósito de cheque móvel
• Rastreamento do saldo da conta
• Serviços de pagamento da conta
• Transferências de fundos

Rede de filial física em Washington

A Coastal Financial Corporation opera 17 ramos físicos em todo o estado de Washington, com presença concentrada nos condados de King e Pierce. Os locais das filiais incluem:

Condado	Número de ramificações
King County	11
Condado de Pierce	6

Equipe de vendas diretas

A equipe de vendas direta compreende 42 gerentes de relacionamento e profissionais de desenvolvimento de negócios. Em 2023, eles geraram US $ 87,3 milhões em novas origens de empréstimos comerciais.

Plataformas de comunicação digital

Os canais de comunicação digital incluem:

• Site: 128.945 visitantes únicos mensais
• LinkedIn: 4.237 seguidores
• Twitter: 2.156 seguidores
• Email Marketing: 45.612 assinantes

Coastal Financial Corporation (CCB) - Modelo de negócios: segmentos de clientes

Pequenas e médias empresas

Em 2024, a Coastal Financial Corporation atende a aproximadamente 3.500 empresas pequenas e médias na região de Puget Sound. O total de ativos bancários de negócios para esse segmento atingiu US $ 987,4 milhões.

Categoria de tamanho de negócios	Número de clientes	Valor médio do empréstimo
Micro negócios (1-9 funcionários)	1,850	$275,000
Pequenas empresas (10-49 funcionários)	1,250	$675,000
Empresas médias (50-250 funcionários)	400	$1,250,000

Investidores imobiliários comerciais locais

O portfólio imobiliário comercial avaliado em US $ 1,2 bilhão, com 275 clientes de investidores ativos no estado de Washington.

• Tamanho médio do empréstimo imobiliário comercial: US $ 4,3 milhões
• Concentração geográfica: 92% nos condados de King, Pierce e Snohomish
• Tipos de propriedades: 45% de escritório, 35% multifamiliares, 20% de uso misto

Provedores de serviços profissionais

O segmento inclui 650 empresas de serviços profissionais com relacionamentos bancários totais de US $ 456,7 milhões.

Categoria profissional	Contagem de clientes	Receita bancária média de negócios
Empresas jurídicas	180	$215,000
Práticas contábeis	220	$185,000
Empresas de consultoria	250	$265,000

Empresários regionais

O segmento empresarial compreende 425 clientes ativos com empresas de inicialização e estágio de crescimento. Relacionamentos bancários de empreendimento e startup total: US $ 287,6 milhões.

• Startup Financiamento Média: US $ 650.000 por cliente
• Representação do setor de tecnologia: 62%
• Idade dos Negócios Média: 3-7 anos

Organizações comunitárias

Relações bancárias de organização sem fins lucrativos e comunitárias, totalizando US $ 124,5 milhões em 215 clientes.

Tipo de organização	Contagem de clientes	Receita bancária média anual
Organizações sem fins lucrativos educacionais	65	$275,000
Organizações sem fins lucrativos de saúde	85	$385,000
Desenvolvimento comunitário	65	$195,000

Coastal Financial Corporation (CCB) - Modelo de negócios: estrutura de custos

Investimentos de infraestrutura de tecnologia

A partir de 2023 Relatório Anual, a Coastal Financial Corporation investiu US $ 4,7 milhões em infraestrutura de tecnologia. O colapso específico inclui:

Categoria de tecnologia	Valor do investimento
Sistemas bancários principais	US $ 2,1 milhões
Atualizações de segurança cibernética	US $ 1,3 milhão
Plataformas bancárias digitais	US $ 1,3 milhão

Compensação e treinamento de funcionários

As despesas totais relacionadas aos funcionários em 2023 foram de US $ 22,6 milhões.

• Salários e salários: US $ 18,4 milhões
• Benefícios dos funcionários: US $ 3,2 milhões
• Treinamento e desenvolvimento: US $ 1 milhão

Despesas de operação de ramificação

Os custos operacionais anuais da filial totalizaram US $ 7,3 milhões em 2023.

Categoria de despesa	Custo
Aluguel e utilitários	US $ 3,6 milhões
Manutenção	US $ 1,7 milhão
Equipamento	US $ 2 milhões

Custos de conformidade regulatória

As despesas de conformidade para 2023 foram de US $ 3,9 milhões.

• Taxas legais e de consultoria: US $ 2,1 milhões
• Software de conformidade: US $ 1,2 milhão
• Auditoria e relatórios: US $ 600.000

Despesas de marketing e aquisição de clientes

O orçamento de marketing para 2023 atingiu US $ 2,5 milhões.

Canal de marketing	Gasto
Marketing digital	US $ 1,2 milhão
Mídia tradicional	$800,000
Patrocínio da comunidade	$500,000

Coastal Financial Corporation (CCB) - Modelo de negócios: fluxos de receita

Receita de juros de empréstimos comerciais

Para o ano fiscal de 2023, a Coastal Financial Corporation registrou receita total de juros de US $ 175,4 milhões, com empréstimos comerciais compreendendo uma parcela significativa desse fluxo de receita.

Categoria de empréstimo	Saldo total de empréstimo	Taxa de juros média
Imóveis comerciais	US $ 1,2 bilhão	6.75%
Comercial & Empréstimos industriais	US $ 845 milhões	7.25%

Taxas de empréstimos para pequenas empresas

Os empréstimos para pequenas empresas geraram US $ 12,3 milhões em receita de taxas durante 2023.

• Tamanho médio de empréstimo para pequenas empresas: US $ 275.000
• Portfólio total de empréstimos para pequenas empresas: US $ 387 milhões
• Taxas de originação de empréstimos: 1,5% - 3% por empréstimo

Cobranças de serviço da conta de depósito

As taxas de serviço de depósito totalizaram US $ 8,7 milhões em 2023.

Tipo de conta	Cobrança mensal de serviço	Receita anual
Verificação de negócios	$15 - $35	US $ 4,2 milhões
Contas de negócios premium	$25 - $75	US $ 3,5 milhões

Serviços de Gerenciamento do Tesouro

Os serviços de gerenciamento do Tesouro geraram US $ 15,6 milhões em receita para 2023.

• Serviços de gerenciamento de caixa: US $ 6,2 milhões
• Serviços comerciais: US $ 4,8 milhões
• Taxas bancárias online: US $ 4,6 milhões

Comissões de produtos de investimento

As comissões de produtos de investimento atingiram US $ 7,2 milhões em 2023.

Produto de investimento	Taxa de comissão	Comissão Total
Fundos mútuos	0.50% - 1.25%	US $ 3,6 milhões
Serviços de gerenciamento de patrimônio	0.75% - 1.50%	US $ 3,6 milhões

Coastal Financial Corporation (CCB) - Canvas Business Model: Value Propositions

You're looking at Coastal Financial Corporation (CCB) not just as a regional bank, but as a dual-engine platform where community roots meet fintech scale. The value propositions are sharply defined across these two segments.

For Fintechs: BaaS Platform with Risk Mitigation

The core value for fintech partners through the CCBX segment is providing a fully functional Banking as a Service (BaaS) platform. This lets them offer regulated financial products without needing their own charter. The most concrete value here is the risk transfer Coastal Financial Corporation assumes. As of September 30, 2025, Coastal Financial Corporation continues to have contracts with its partners that fully indemnify the bank against fraud losses. Furthermore, the credit risk on CCBX loan partner balances is covered to the tune of 98.9% as of that same date. This level of contractual protection is a major draw for digital-first companies.

Here's a snapshot of the BaaS segment's recent traction:

• BaaS Program Fee Income (Q3 2025): $7.6 million.
• Quarter-over-Quarter Fee Income Growth (Q3 vs Q2 2025): 11.3% increase.
• Active Partner Pipeline (as of Q3 2025): Two in testing, four in implementation/onboarding, and two signed LOIs.

This segment is clearly driving top-line growth; total BaaS program fee income was $7.6 million for the three months ended September 30, 2025.

For Community: Personalized Service and Local Expertise for SMBs

For the community bank segment, the value proposition centers on deep local knowledge and relationship banking, which you won't find at a national chain. This translates into tailored lending and deposit solutions for small-to-medium-sized businesses (SMBs) in the Puget Sound region. While 2023 data shows a strong foundation, the commitment remains to this local focus, which supports the stability of the overall funding base.

The traditional banking suite is robust, focusing on commercial and real estate lending:

Community Bank Loan Category	Approximate Value (Q4 2023)	Percentage of Community Bank Loans (Approximate)
Commercial & Industrial (C&I) loans	Not Separately Itemized	Part of 88.6% total
Commercial Real Estate (CRE) loans	Part of $1.69 billion total	Part of 88.6%
Construction loans	Part of $1.69 billion total	Part of 88.6%
Land and Land Development loans	Part of $1.69 billion total	Part of 88.6%

The community bank loan portfolio concentration in Washington State was reported at 78% in late 2023, underscoring that local expertise.

Scalable, Compliant Infrastructure for Digital Financial Products

Coastal Financial Corporation is making front-loaded spending on infrastructure to ensure its platform can handle the rapid growth from CCBX partners. This investment in compliance and technology is a key value for partners who need reliability. Management noted that noninterest expenses were lower in Q3 2025 compared to Q2 2025, partly due to lower legal and professional expenses, suggesting some initial onboarding costs are moderating. The company is building a framework that supports innovation while maintaining regulatory standards. You're seeing the results of this investment in the 4.6% quarterly rise in total loans receivable to $163.5 million in Q3 2025.

Full Suite of Traditional Commercial and Retail Banking Products

Beyond the fintech offerings, Coastal Community Bank provides the full spectrum of traditional services. This includes commercial lending, construction financing, and retail banking for local consumers and businesses. This dual offering provides diversification and stability to the balance sheet. For instance, the community bank loan portfolio is heavily weighted toward CRE, Construction, and C&I loans, totaling approximately $1.69 billion as of Q4 2023, representing about 88.6% of community bank loans.

High-Quality Deposit Growth for Stable, Lower-Cost Funding

Stable funding is critical, and Coastal Financial Corporation is attracting high-quality deposits, often driven by the CCBX segment's growth. You saw solid deposit growth in Q3 2025 totaling $59.0 million, which is a 1.5% increase for the quarter. Average deposits for Q3 2025 were reported at $3.97 billion. This growth, primarily from CCBX partner programs, provides a stable, lower-cost funding base to support loan growth, which increased by $163.5 million in the same period. Finance: draft 13-week cash view by Friday.

Coastal Financial Corporation (CCB) - Canvas Business Model: Customer Relationships

You're looking at how Coastal Financial Corporation segments its customer interactions across its two main operating areas: the community bank and the CCBX Banking as a Service (BaaS) segment. The approach is decidedly tiered based on the customer type.

Automated, high-volume service for CCBX end-users

For the end-users of the CCBX platform, the relationship is largely digital and automated, supporting massive scale. The volume is evident in the off-balance sheet activity metrics. As of September 30, 2025, Coastal Financial Corporation supported 396,812 off balance sheet credit cards with fee earning potential. This segment generated BaaS program fee income of $7.6 million for the three months ended September 30, 2025.

• Credit cards with fee earning potential (as of 9/30/2025): 396,812
• CCBX Program Fee Income (Q3 2025): $7.6 million
• Credit risk indemnification level (as of 9/30/2025): 98.9%

Dedicated, high-touch relationship management for BaaS partners

The direct relationship is with the BaaS partners themselves, which requires dedicated management to integrate services and manage risk. Partner progression is a key metric here. As of September 30, 2025, Coastal Financial Corporation had two partners in testing, four in implementation/onboarding, and two signed letters of intent (LOI).

Personalized, in-person service at 14 community bank branches

The traditional community bank segment relies on physical presence for personalized service. Coastal Financial Corporation, through Coastal Community Bank, operates 14 full-service branches across Snohomish, Island, and King Counties as of September 30, 2025. A core tenet of this segment is deep local relationship building; approximately 80% of community bank loan customers maintain deposit relationships with the bank.

The community bank loan portfolio composition as of September 30, 2025, shows the focus areas for these in-person relationships:

Community Bank Loan Category	Outstanding Balance (in thousands)	Available Loan Commitments (in thousands)
Construction, Land and Land Development Loans	Not specified	$31,642 (as of 3/31/2025 for C&I)
Commercial and Industrial Loans (Q3 2025 increase)	Not specified	Not specified
Commercial Real Estate Loans (as of 12/31/2024)	$1,370,000	Not specified

Digital self-service via mobile and online banking applications

For community bank customers, digital access complements the branch network. The Bank offers service via the Internet and its mobile banking application. The Chief Digital Banking Officer is responsible for executing the strategy for these digital platforms.

• Digital Service Channels: Internet and mobile banking application.
• Online Platform Capabilities: Mortgage applications, loan tracking, and account management.

Consultative approach for commercial lending clients

Commercial lending clients receive a consultative approach, which is reflected in the specific loan product offerings and underwriting focus. For example, capital call lines, provided to venture capital firms through a CCBX client, were underwritten to the Bank's standards. As of March 31, 2025, these capital call lines had an outstanding balance of $133,466 thousand.

The growth in community bank C&I loans during the quarter ending September 30, 2025, was $20.9 million.

Coastal Financial Corporation (CCB) - Canvas Business Model: Channels

You're looking at how Coastal Financial Corporation (CCB) gets its value proposition-community banking and Banking as a Service (BaaS)-into the hands of its customers as of late 2025. It's a mix of old-school presence and cutting-edge digital partnerships. Honestly, the numbers show where the real growth engine is right now.

The physical footprint remains a core channel for the community bank segment, serving individuals and small-to-medium-sized businesses across the Puget Sound area. This is complemented by digital tools for existing retail customers.

The CCBX digital platform is the primary channel for their BaaS partners and those partners' end customers. This channel is driving significant fee income and deposit growth, effectively expanding Coastal Financial Corporation's reach beyond its physical footprint.

Here's a quick look at the scale of these distribution channels based on the third quarter of 2025 results:

Channel Metric	Data Point (As of 9/30/2025 or Q3 2025)	Segment Focus
Physical Full-Service Branches	14	Community Bank
Loan Production Offices	1 (in King County)	Community Bank
CCBX Partners in Testing	2	CCBX (BaaS)
CCBX Partners in Implementation/Onboarding	4	CCBX (BaaS)
CCBX Signed Letters of Intent (LOI)	2	CCBX (BaaS)
Total Off Balance Sheet Credit Cards (Fee Earning Potential)	396,812	CCBX (BaaS)
CCBX Program Fee Income (Q3 2025)	$7.6 million	CCBX (BaaS)
Credit Risk Indemnification on CCBX Loans	98.9%	CCBX (BaaS)

You see the activity in the CCBX pipeline-partners moving through testing and implementation. That pipeline is what management is counting on for revenue to offset onboarding costs.

For the traditional retail and commercial customer base, Coastal Community Bank utilizes several direct and digital touchpoints:

• CCBX digital platform for BaaS partners and their customers.
• 14 physical branch locations in Snohomish, Island, and King Counties.
• Coastal Community Bank's mobile and online banking applications.
• Direct sales team for commercial and industrial (C&I) lending.
• ATM network access for retail customers.

The direct sales team is key for the C&I lending focus within the community bank segment, which is the largest source of revenue, making up about 71.5% of total revenue over the last five years. Still, the growth in off-balance sheet credit cards, hitting 396,812 as of September 30, 2025, shows the digital channel is scaling fast.

Coastal Financial Corporation (CCB) - Canvas Business Model: Customer Segments

You're looking at the customer base for Coastal Financial Corporation (CCB), which is clearly split between its traditional community bank focus and its high-growth Banking as a Service (BaaS) engine, CCBX. The numbers show where the action is right now.

Digital financial service providers and broker-dealers (CCBX partners)

This segment is the growth engine, focusing on embedding finance through partners. As of September 30, 2025, the pipeline looked like this:

Partner Status	Count as of September 30, 2025
Partners in Testing	2
Partners in Implementation/Onboarding	4
Signed Letters of Intent (LOI)	2

The risk associated with these partners is managed, with Coastal Financial Corporation remaining indemnified against credit risk on 98.9% of CCBX loan partner balances as of September 30, 2025. Total BaaS program fee income for the three months ended September 30, 2025, was $7.6 million, an increase of 11.3% from the prior quarter. The scale of the underlying customer base served by these partners is growing rapidly:

• Off balance sheet credit cards with fee earning potential as of September 30, 2025: 396,812.
• Off balance sheet credit cards with fee earning potential as of June 30, 2025: 313,827.
• Off balance sheet credit cards with fee earning potential as of March 31, 2025: 237,024.

Small-to-medium-sized businesses (SMBs) in the Puget Sound region

This is the core community bank segment. Coastal Financial Corporation operates through Coastal Community Bank, which provides banking products to consumers and SMBs. The physical footprint supporting these customers includes 14 full-service branches across Snohomish, Island, and King Counties. As of June 30, 2024, Coastal Financial Corporation held a 17.5% deposit market share in Snohomish County, making it the largest locally headquartered bank there. To be fair, about 80% of community bank loan customers also maintain deposit relationships with the bank, showing strong cross-segment linkage.

Local consumers and professionals in Washington State

These local customers fund the bank's operations. Average deposits for the quarter ended September 30, 2025, stood at $3.97 billion, an increase of $59.0 million, or 1.5%, over the previous quarter. This local deposit base is crucial for funding loan growth, which saw loans receivable increase by $163.5 million in the third quarter of 2025.

High-growth companies seeking embedded finance solutions

These companies are the direct clients of the CCBX segment, driving loan and transaction volume. The growth in net CCBX loans receivable is evident in the balance sheet movement. For instance, loans receivable increased by $163.5 million in the third quarter of 2025, representing a 4.6% rise. The gross CCBX loans receivable balance as of September 30, 2025, was reported as 1,804,755 (in thousands, based on context). The bank actively manages this portfolio by selling loans; they sold $1.62 billion of loans during the third quarter of 2025.

Retail customers of CCBX partners (indirectly served)

These are the end-users whose activity drives the BaaS revenue. The volume of fee-earning potential tied to these customers is a key metric. The number of off-balance sheet credit cards with fee earning potential reached 396,812 by September 30, 2025. This represents a quarterly increase of 82,985 cards from the end of the second quarter of 2025. The bank is definitely scaling this indirect customer base quickly.

Coastal Financial Corporation (CCB) - Canvas Business Model: Cost Structure

You're looking at the core expenses Coastal Financial Corporation is managing as it scales its Banking-as-a-Service (BaaS) segment, CCBX. The cost structure is heavily influenced by managing credit risk and investing in the necessary infrastructure to support that growth.

Significant noninterest expenses for technology and risk management are a major component of the operating cost base. For the quarter ended September 30, 2025, total noninterest expense was reported at $70.2 million. This figure was actually lower than the preceding quarter, Q2 2025, which was $72.8 million, primarily due to decreases in legal and professional expenses, plus salaries and employee benefits for that specific period. Still, this total was higher compared to the third quarter of 2024, driven by necessary investments in technology and risk management infrastructure to support the expanding CCBX operations. This is where you see the cost of building a scalable platform.

The provision for credit losses remains a substantial, though variable, cost. For Q3 2025, the provision for credit losses was set at $56,598 (in thousands), which is $56.6 million. A large portion of this provision is tied directly to the growth in CCBX loans, even with significant loan sales occurring during the quarter. This reflects the inherently higher expected losses management assigns to the CCBX portfolio compared to the traditional community bank loans.

Interest expense on deposits and borrowings is the other primary cost category, reflecting the cost of funding the balance sheet. For the three months ended September 30, 2025, total interest expense was $31,126 (in thousands), or about $31.1 million. This is broken down into the cost of funding deposits and the cost of borrowed funds.

Salaries and employee benefits reflect the investment in a growing, specialized team. Increases in this area have been noted as necessary for new hires supporting growth, technology integration, and risk management functions. For instance, Q1 2025 expenses were elevated due to annual pay increases and staffing up for these key areas.

Front-loaded compliance and onboarding costs for new CCBX partners are an expected near-term pressure point. Management anticipates ongoing expense fluctuations as new CCBX partners and products launch. The expectation is that most of these compliance and operational risk-focused costs occur early in the launch cycle, before the associated revenue from the new programs begins to meaningfully offset them. This front-loading was evident in Q1 2025 results, which showed elevated expenses related to onboarding and implementation.

Here's a quick look at the key expense line items for the quarter ended September 30, 2025:

Cost Component	Amount (in thousands)
Total Noninterest Expense	$70,200 (Stated as $70.2 million)
Provision for Credit Losses	$56,598
Total Interest Expense	$31,126
Interest on Deposits	$30,466
Interest on Borrowed Funds	$660

The operational investment required for the BaaS model manifests in specific cost drivers:

• Technology and software licenses expenses are increasing.
• Salaries and employee benefits are rising with new hires.
• Legal and professional expenses fluctuate based on activity.
• Compliance costs are front-loaded for new CCBX partners.

If onboarding for a new partner takes longer than expected, the lag between initial compliance spend and revenue generation definitely pressures the efficiency ratio. Finance: draft 13-week cash view by Friday.

Coastal Financial Corporation (CCB) - Canvas Business Model: Revenue Streams

You're looking at how Coastal Financial Corporation (CCB) brings in the money, and honestly, it's still very much a bank driven by its loan book. For the trailing 12 months ending Q3 2025, the total revenue figure was $343.67 million. Historically, lending operations have been the main engine; net interest income made up 71.5% of total revenue over the last five years.

Here's a breakdown of the core revenue components as reported for the third quarter ended September 30, 2025. This gives you a clear snapshot of where the dollars are coming from right now.

Revenue Component	Q3 2025 Amount (USD)	Context/Detail
Net Interest Income (NII)	$77.9 million	From loans and securities
Total Revenue	$144.7 million	For the quarter ending September 30, 2025
Total Revenue (TTM)	$343.67 million	Trailing twelve months ending Q3 2025
Total Noninterest Income	$66.8 million	Compared to $78.8 million in Q3 2024

The noninterest income bucket is where the newer, technology-driven revenue streams are showing up. You need to track these fee-based sources closely, as they represent the diversification away from pure lending spread. The total noninterest income for the quarter was $66.8 million.

The components feeding into that noninterest income include several key areas:

• Total BaaS (CCBX) program fee income was $7.6 million for the three months ended September 30, 2025.
• Fee income retained from the sale of CCBX-originated loans, with $1.62 billion of CCBX loans sold during the quarter.
• Deposit sweep fee income was $311k in Q3 2025.
• Service charges on deposit accounts and interchange fees are included within the total noninterest income figure, though specific standalone amounts for these aren't broken out in the high-level release.

The growth in CCBX fee income is defintely something to watch; it was up 11.3% from the linked quarter ended June 30, 2025, even after adjusting for a nonrecurring item. Finance: draft 13-week cash view by Friday.