First Citizens BancShares, Inc. (FCNCA): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

First Citizens Bancshares, Inc. (FCNCA) surge como una potencia financiera dinámica, navegando estratégicamente el complejo panorama bancario a través de un modelo de negocio innovador que combina perfectamente los principios bancarios tradicionales con transformación digital de vanguardia. Aprovechando su reciente $ 2.2 mil millones La adquisición de CIT Group y un sólido enfoque multicanal multicanal, el banco se ha posicionado como un proveedor integral de soluciones financieras que atiende a diversos segmentos de clientes, desde pequeñas empresas locales hasta personas de alto nivel de red. Este intrincado lienzo de modelo de negocio revela una estrategia sofisticada de servicio personalizado, integración tecnológica y asociaciones estratégicas que distingue a los primeros ciudadanos en el ecosistema bancario competitivo.

First Citizens Bancshares, Inc. (FCNCA) - Modelo de negocios: asociaciones clave

Asociación estratégica con CIT Group

En abril de 2022, First Citizens completó una adquisición de $ 2.5 mil millones de CIT Group, creando un banco combinado con $ 110 mil millones en activos totales. Los detalles clave de la asociación incluyen:

Métrico de asociación	Datos específicos
Valor de adquisición	$ 2.5 mil millones
Activos bancarios combinados	$ 110 mil millones
Cartera de préstamos comerciales combinados	$ 37.5 mil millones

Colaboración con empresas locales y organizaciones comunitarias

First Citizens mantiene asociaciones locales estratégicas en múltiples estados.

• Presencia en 19 estados en los Estados Unidos
• Más de 500 sucursales de bancos comunitarios
• Participación activa en programas locales de desarrollo empresarial

Asociaciones de la red de pago

Red de pagos	Detalles de la asociación
Visa	Procesamiento de tarjeta de crédito/débito
Tarjeta MasterCard	Procesamiento de tarjeta de crédito/débito
Red de pulso	Procesamiento de transacciones de cajeros automáticos

Asociaciones de proveedores de tecnología

Socios de tecnología bancaria digital

• Fiserv (plataforma bancaria central)
• Jack Henry & Asociados (soluciones de banca digital)
• Salesforce (gestión de relaciones con el cliente)

A partir del cuarto trimestre de 2023, First Citizens mantiene un ecosistema de asociación diverso que respalda su base de activos y operaciones de $ 110 mil millones en 19 estados.

First Citizens Bancshares, Inc. (FCNCA) - Modelo de negocio: actividades clave

Servicios de banca comercial y minorista

A partir del cuarto trimestre de 2023, First Citizens Bancshares opera 626 sucursales en 19 estados. Activos totales: $ 213.3 mil millones. Depósitos totales: $ 186.1 mil millones.

Categoría de servicio bancario	Volumen total
Cuentas corrientes	387,000 cuentas activas
Cuentas de ahorro	276,000 cuentas activas

Operaciones de préstamo

Portafolio de préstamos totales: $ 158.4 mil millones al 31 de diciembre de 2023.

Segmento de préstamos	Saldo de préstamo
Préstamos comerciales	$ 98.6 mil millones
Préstamos al consumo	$ 42.3 mil millones
Préstamos hipotecarios	$ 17.5 mil millones

Servicios de gestión de patrimonio y inversión

Activos bajo administración: $ 47.2 mil millones en 2023.

• Cuentas de asesoramiento de inversiones: 62,000
• Servicios de planificación de jubilación: 41,000 clientes
• Gestión de fideicomiso y patrimonio: $ 12.6 mil millones en activos

Desarrollo de la plataforma de banca digital

Usuarios de banca digital: 1.2 millones de usuarios activos en 2023.

• Descargas de aplicaciones de banca móvil: 487,000
• Volumen de transacciones en línea: 42.3 millones de transacciones
• Tasa de apertura de la cuenta digital: 36% de las cuentas nuevas

Estrategias de integración de fusión y adquisición

La adquisición del Grupo CIT completó en 2022 por $ 9.5 mil millones.

Métrica de integración	Valor
Costo de sinergias logradas	$ 250 millones anualmente
Consolidación de rama	87 ramas cerradas
Integración del sistema tecnológico	Completado por el segundo trimestre de 2023

First Citizens Bancshares, Inc. (FCNCA) - Modelo de negocios: recursos clave

Red de sucursal extensa

A partir del cuarto trimestre de 2023, First Citizens Bancshares opera 530 sucursales en 19 estados, con una concentración significativa en el sudeste y medio oeste de los Estados Unidos.

Presencia estatal	Número de ramas
Carolina del Norte	178
Carolina del Sur	89
Otros estados	263

Infraestructura bancaria digital

Capacidades de la plataforma digital:

• Aplicación de banca móvil con 1.2 millones de usuarios activos
• Plataforma bancaria en línea que respalda el 95% de las transacciones bancarias
• Sistema de procesamiento de transacciones en tiempo real

Equipo de gestión financiera

Puesto ejecutivo	Años de experiencia
CEO Frank Holding Jr.	Más de 30 años
CFO Craig Nix	Más de 25 años

Reservas de capital

Activos totales a partir del cuarto trimestre 2023: $ 112.4 mil millones Relación de nivel de equidad común 1 (CET1): 13.5%

Tecnología y ciberseguridad

• Inversión tecnológica anual: $ 78 millones
• Presupuesto de ciberseguridad: $ 22 millones
• Sistema de monitoreo de seguridad 24/7

First Citizens Bancshares, Inc. (FCNCA) - Modelo de negocio: propuestas de valor

Soluciones bancarias integrales para empresas e individuos

A partir del cuarto trimestre de 2023, First Citizens Bancshares brinda servicios bancarios de $ 235.1 mil millones en activos totales y $ 194.3 mil millones en depósitos totales. El banco ofrece una amplia gama de productos financieros en múltiples segmentos de clientes.

Categoría de productos	Valor total	Segmento de clientes
Préstamos comerciales	$ 78.6 mil millones	Clientes comerciales
Préstamos al consumo	$ 56.4 mil millones	Clientes individuales
Préstamos hipotecarios	$ 42.3 mil millones	Propietarios

Servicio al cliente personalizado y experiencia en el mercado local

First Citizens opera en 19 estados con 2.239 lugares bancarios a partir de diciembre de 2023, proporcionando soluciones financieras localizadas.

• Tasa promedio de retención de clientes: 87.5%
• Número de gerentes de relaciones dedicadas: 673
• Años promedio de la experiencia del mercado local por gerente de relaciones: 12.4 años

Experiencias bancarias digitales y tradicionales integradas

Estadísticas de la plataforma de banca digital para 2023:

Canal digital	Número de usuarios	Volumen de transacción
Aplicación de banca móvil	1.2 millones de usuarios activos	37.6 millones de transacciones mensuales
Plataforma bancaria en línea	1.5 millones de usuarios registrados	24.3 millones de transacciones mensuales

Tasas de interés competitivas y productos financieros

Tasas de interés y ofertas de productos a partir de enero de 2024:

• Cuenta de ahorro personal: 4.35% APY
• Cuenta corriente de negocios: 3.75% de tasa de interés
• CD de 12 meses: 5.10% APY
• Tasas hipotecarias: a partir del 6.75% (a 30 años fijo)

Ofertas integrales de gestión de patrimonio

Rendimiento de la división de gestión de patrimonio en 2023:

Categoría de servicio	Activos bajo administración	Valor promedio de cartera de clientes
Gestión de patrimonio privado	$ 42.6 mil millones	$ 3.2 millones
Aviso de inversión	$ 28.3 mil millones	$ 1.7 millones
Planificación de jubilación	$ 19.5 mil millones	$ 1.1 millones

First Citizens Bancshares, Inc. (FCNCA) - Modelo de negocios: relaciones con los clientes

Gestión de relaciones personalizadas

A partir del cuarto trimestre de 2023, First Citizens Bancshares atiende a aproximadamente 2.2 millones de clientes en 19 estados. El banco mantiene un enfoque personalizado con gerentes de relaciones dedicados para diferentes segmentos de clientes.

Segmento de clientes	Enfoque de gestión de relaciones	Frecuencia promedio de interacción con el cliente
Individuos de alto patrimonio	Banquero personal dedicado	Mensual
Clientes bancarios de negocios	Gerente de relaciones	Trimestral
Clientes de banca minorista	Soporte digital y de sucursal	Según sea necesario

Atención al cliente multicanal

First Citizens proporciona atención al cliente integral a través de múltiples canales:

• Soporte telefónico 24/7
• Servicios de chat en línea
• Asistencia en la rama
• Soporte bancario móvil
• Servicio al cliente de correo electrónico

Canal de soporte	Tiempo de respuesta promedio	Tasa de satisfacción del cliente
Soporte telefónico	3-5 minutos	87%
Chat en línea	2-4 minutos	82%
Soporte de rama	10-15 minutos	91%

Plataformas de banca de autoservicio digital

Las plataformas digitales de First Citizens incluyen la aplicación de banca móvil y el portal de banca en línea con 1,4 millones de usuarios digitales activos a partir de 2023.

• Descargas de aplicaciones móviles: 850,000
• Usuarios bancarios en línea: 590,000
• Volumen de transacciones digitales: 72% de las transacciones totales

Estrategias de participación centradas en la comunidad

First Citizens invierte $ 12.5 millones anuales en programas de desarrollo comunitario y participación local en sus regiones operativas.

Área de participación comunitaria	Inversión anual	Métricas de impacto
Desarrollo económico local	$ 5.2 millones	350 subvenciones de pequeñas empresas
Educación financiera	$ 3.7 millones	25,000 personas capacitadas
Infraestructura comunitaria	$ 3.6 millones	42 proyectos comunitarios apoyados

Servicios de asesoramiento financiero a medida

First Citizens ofrece servicios de asesoramiento financiero especializados con 276 asesores financieros certificados en su red.

• Servicios de gestión de patrimonio: disponible para clientes con $ 250,000+ en activos invertibles
• Consultas de planificación de jubilación: gratis para clientes existentes
• Revisión de la cartera de inversiones: trimestralmente para clientes de alto nivel de red

First Citizens Bancshares, Inc. (FCNCA) - Modelo de negocios: canales

Red de sucursales físicas

A partir del cuarto trimestre de 2023, First Citizens Bancshares opera 568 ubicaciones bancarias En 19 estados en los Estados Unidos.

Cobertura estatal	Número de ramas
Carolina del Norte	212
Carolina del Sur	87
Otros estados	269

Plataforma bancaria en línea

La plataforma digital de First Citizens sirve Más de 2.1 millones de usuarios bancarios en línea activos a partir de 2023.

• Las características de la plataforma incluyen administración de cuentas
• Servicios de pago de facturas
• Transferencias de fondos
• Historial de transacciones

Aplicación de banca móvil

La aplicación móvil de First Citizens tiene 1.5 millones de usuarios de banca móvil activa en 2023.

Características de la aplicación móvil	Disponibilidad
Depósito de cheque móvil	Disponible
Apple iOS	Calificación de 4.7/5
Androide	Calificación de 4.6/5

Red de cajeros automáticos

Los primeros ciudadanos mantienen 890 ubicaciones de cajeros automáticos en sus estados operativos.

• Retiros gratuitos en los cajeros automáticos de la red
• Acceso a más de 32,000 cajeros automáticos de red compartidos
• Capacidades de transacción internacional

Atención al cliente de teléfono y digital

Los canales de atención al cliente incluyen Soporte telefónico 24/7 al 1-866-849-2848.

Canal de soporte	Horas de funcionamiento
Soporte telefónico	24/7
Chat en línea	7 am-10pm EST
Soporte por correo electrónico	Respuesta 24/7

First Citizens Bancshares, Inc. (FCNCA) - Modelo de negocios: segmentos de clientes

Empresas pequeñas a medianas

First Citizens atiende a 575 ubicaciones de banca comercial en 19 estados, con un enfoque en empresas pequeñas a medianas (PYME). A partir del cuarto trimestre de 2023, el banco reportó $ 48.3 mil millones en carteras de préstamos comerciales dirigidos a este segmento.

Métricas de segmento de negocios	2023 datos
Préstamos comerciales totales	$ 48.3 mil millones
Número de ubicaciones de banca comercial	575
Estados atendidos	19

Consumidores individuales

First Citizens atiende a aproximadamente 2.2 millones de clientes de banca de consumo individual en su red. Los activos bancarios del consumidor totalizaron $ 22.6 mil millones en 2023.

• Activos totales de la banca del consumidor: $ 22.6 mil millones
• Base de clientes del consumidor: 2.2 millones
• Productos de banca personal: corriente, ahorros, hipotecas, préstamos personales

Individuos de alto nivel de red

La división de gestión de patrimonio del banco gestionó $ 57.4 mil millones en activos para clientes de alto nivel de red en 2023, con un valor de cuenta promedio de $ 3.2 millones.

Métricas de gestión de patrimonio	2023 datos
Activos totales bajo administración	$ 57.4 mil millones
Valor de cuenta promedio de alto valor neto	$ 3.2 millones

Clientes bancarios corporativos

First Citizens brinda servicios de banca corporativa a 12,500 clientes corporativos, con ingresos totales de banca corporativa que alcanzan los $ 1.2 mil millones en 2023.

• Total de clientes corporativos: 12,500
• Ingresos bancarios corporativos: $ 1.2 mil millones
• Servicios: gestión de efectivo, servicios de tesorería, préstamos corporativos

Clientes del mercado local y regional

El banco opera en 19 estados con 575 ubicaciones bancarias, centrándose en la penetración regional del mercado. Los depósitos totales del mercado regional fueron de $ 89.7 mil millones en 2023.

Métricas regionales del mercado	2023 datos
Depósitos totales del mercado regional	$ 89.7 mil millones
Número de ubicaciones bancarias	575
Estados atendidos	19

First Citizens Bancshares, Inc. (FCNCA) - Modelo de negocio: Estructura de costos

Gastos de operación de rama

A partir del cuarto trimestre de 2023, First Citizens Bancshares operaba 530 sucursales en 19 estados. Los gastos de operación total de la sucursal para 2023 fueron de $ 458.3 millones.

Categoría de gastos	Costo anual
Alquiler y ocupación	$ 187.2 millones
Utilidades	$ 42.5 millones
Mantenimiento	$ 63.7 millones

Tecnología y mantenimiento de infraestructura digital

El banco invirtió $ 214.6 millones en infraestructura tecnológica para el año fiscal 2023.

• Sistemas de seguridad de TI: $ 47.3 millones
• Plataforma de banca digital: $ 89.5 millones
• Computación y almacenamiento en la nube: $ 38.2 millones
• Licencias de software: $ 39.6 millones

Compensación y beneficios de los empleados

Los gastos totales relacionados con los empleados para 2023 fueron de $ 892.4 millones.

Componente de compensación	Costo anual
Salarios base	$ 612.7 millones
Bonos de rendimiento	$ 147.3 millones
Beneficios de atención médica	$ 82.5 millones
Contribuciones de jubilación	$ 49.9 millones

Costos de cumplimiento regulatorio

Los gastos de cumplimiento totalizaron $ 135.6 millones en 2023.

• Personal legal y de cumplimiento: $ 48.3 millones
• Sistemas de informes regulatorios: $ 37.2 millones
• Tarifas de auditoría externa: $ 22.5 millones
• Capacitación de cumplimiento: $ 27.6 millones

Gastos de marketing y adquisición de clientes

El gasto de marketing para 2023 fue de $ 76.8 millones.

Canal de marketing	Gasto anual
Publicidad digital	$ 32.4 millones
Medios tradicionales	$ 18.7 millones
Campañas de correo directo	$ 15.3 millones
Patrocinios y eventos	$ 10.4 millones

First Citizens Bancshares, Inc. (FCNCA) - Modelo de negocios: Freve de ingresos

Ingresos por intereses de préstamos e inversiones

Para el año fiscal 2023, First Citizens Bancshares reportó ingresos por intereses totales de $ 2.76 mil millones. El desglose de los ingresos por intereses incluye:

Categoría	Monto ($)
Interés en los préstamos	2.1 mil millones
Interés en valores de inversión	660 millones

Servicios bancarios basados ​​en tarifas

Los ingresos de tarifas para los primeros ciudadanos Bancshares en 2023 totalizaron $ 498 millones, que comprenden:

• Cargos de servicio en cuentas de depósito: $ 187 millones
• Tarifas relacionadas con la tarjeta: $ 112 millones
• Tarifas de servicio de gestión de patrimonio: $ 89 millones
• Otras tarifas de servicio bancario: $ 110 millones

Tarifas de servicio de gestión de patrimonio

Los ingresos de gestión de patrimonio para 2023 alcanzaron $ 89 millones, con fuentes de ingresos clave que incluyen:

Tipo de servicio	Ingresos ($)
Tarifas de asesoramiento de inversiones	52 millones
Servicios de confianza y fiduciarios	37 millones

Ingresos de préstamos hipotecarios

Los ingresos relacionados con la hipoteca para 2023 totalizaron $ 276 millones, con la siguiente composición:

• Tarifas de origen de la hipoteca: $ 156 millones
• Ingresos de servicio hipotecario: $ 82 millones
• Ganancias relacionadas con la hipoteca: $ 38 millones

Ingresos de inversión e comercio

Los ingresos de inversión y comercio para First Citizens Bancshares en 2023 fueron de $ 214 millones, que incluyen:

Fuente de ingresos	Monto ($)
Negociación de valores	124 millones
Ganancias de inversión	90 millones

First Citizens BancShares, Inc. (FCNCA) - Canvas Business Model: Value Propositions

You're looking at the core value First Citizens BancShares, Inc. (FCNCA) delivers to its customers, which is built on a foundation of stability and specialized service delivery. The bank emphasizes its unique legacy of strength, stability and long-term thinking that has spanned generations. This isn't just marketing fluff; it's backed by solid balance sheet management.

One of the most concrete value props right now is the bank's liquidity position. You need to know your funds are safe, and First Citizens BancShares is making a strong case here. As of September 30, 2025, the firm reported that its total liquidity covers uninsured deposits by 156%. That's a significant buffer, especially in the current environment. Also, the bank is a top 20 U.S. financial institution, boasting more than $200 billion in assets, which speaks to its scale and operational reach.

Here's a quick look at the key financial metrics underpinning that stability as of the third quarter of 2025:

Metric	Value (as of September 30, 2025)	Context
Total Assets	$233 B	Parent company First Citizens BancShares, Inc.
Total Deposits	$163 B	Total deposits as reported in Q3 2025 earnings.
Total Liquidity	$93 B	Includes on-balance sheet and contingent liquidity.
Liquidity Coverage of Uninsured Deposits	156%	A key measure of immediate safety.
Loans and Leases	$144.76 B	Total outstanding loans and leases.
Net Income (Q3 2025)	$568 million	Net income for the current quarter.
Market Capitalization	$21.95 B	As of late 2025 reporting.

The bank has carved out a specialized niche by serving the innovation economy, a direct continuation of the SVB Commercial segment's focus. This isn't just general business banking; it's tailored support for a specific ecosystem. You see this commitment in their service offerings, which include:

• Banking/Lending for Technology and Life Science/Healthcare Companies.
• Global Private Equity and Venture Fund Banking.
• Liquidity Solutions tailored for the sector.

For your larger commercial and high-net-worth clients, First Citizens BancShares offers a full-service financial suite. This means they aren't just a transactional bank; they aim to be a comprehensive financial partner. This suite covers everything from basic deposit products to more complex advisory services. For instance, the General Bank segment provides:

• Private banking and wealth management.
• Cash management and treasury services.
• Trust services.

Also, the lending strategy is intentionally diversified across multiple industry verticals, which helps mitigate risk associated with any single sector downturn. While the SVB Commercial segment drives growth in areas like Global Fund Banking, the Commercial Bank segment focuses on traditional and specialized lending. For example, loan growth in the Commercial Bank segment in Q1 2025 was primarily tied to Tech Media and Telecom and Healthcare verticals. Furthermore, they actively support equipment finance, evidenced by recent partnerships like the one with Dynapac North America, which helps grow their commercial lending footprint in that specialized area.

The bank is actively managing its capital base to return value to you, the shareholder. In Q3 2025 alone, they returned an additional $900 million of capital through share repurchases, showing a commitment to long-term value creation.

Finance: draft 13-week cash view by Friday.

First Citizens BancShares, Inc. (FCNCA) - Canvas Business Model: Customer Relationships

First Citizens BancShares, Inc. serves a broad spectrum of clients, including individuals, businesses of all sizes, and institutional entities, with its operations spanning over 500 branches and offices across 30 states as of late 2025.

Dedicated relationship managers for commercial and private banking

The Middle Market Banking group operates on a relationship banking model, where the Managing Director Relationship Manager acts as the primary contact for clients. This role is responsible for originating and cultivating relationships, delivering a full suite of commercial banking products, and acting as a trusted advisor by understanding market and industry trends. Oversight for the SVB Commercial segment, which serves the innovation economy including private equity and venture capital firms, falls under the President, Peter M. Bristow. The Wholesale Business segment offers services to private banking clients, including asset management and capital market solutions.

High-touch, client-centric approach for complex SVB clients

First Citizens BancShares, Inc. anchors its relationship-based, client-centric approach with stability and solid capitalization that exceeds regulatory thresholds. The SVB Commercial segment, which focuses on commercial banking solutions for high-growth companies and investors in the innovation economy, showed strong sequential growth. Specifically, average deposit balances and average total client funds in the SVB commercial business grew by 5.9% over the second quarter of 2025. The SVB Commercial segment contributed the largest portion of sequential deposit increase, growing by $2.09 billion in the third quarter of 2025.

Self-service digital banking and mobile platforms

First Citizens BancShares, Inc. delivers products and services through various digital channels alongside its branch network. Noninterest-bearing deposits represented 25.6% of total deposits as of March 31, 2025. While First Citizens BancShares, Inc. specific usage data for 2025 is not detailed here, industry trends show that 55% of U.S. bank customers used mobile banking apps as their top method for managing accounts in the past 12 months. Furthermore, 77 percent of consumers prefer to manage their bank accounts through a mobile app or a computer.

Community-focused service through the General Bank branch network

The General Bank segment provides services to consumers and businesses through its branch network and digital channels. Deposit growth in the General Bank segment was mainly attributable to the Branch Network and Community Association Banking in the first quarter of 2025. The bank has a long history of collaborating with community organizations in areas like affordable housing and financial education. The Community Benefits Agreement covers commitments for the period January 1, 2021 through December 31, 2025.

Key Financial and Operational Metrics for Customer Relationship Context (Q3 2025 Data):

Metric Category	Specific Metric	Amount/Value	Date/Period
Scale of Operations	Total Deposits	$163.19 billion	September 30, 2025
Scale of Operations	Loans and Leases	$144.76 billion	September 30, 2025
Scale of Operations	Market Capitalization	$22.36 billion	Q3 CY2025
SVB Commercial Segment Activity	Sequential Deposit Growth	$2.09 billion	Q3 2025
SVB Commercial Segment Activity	Average Deposit/Client Funds Growth	5.9%	Q2 2025 to Q3 2025
General Bank Segment Activity	Sequential Deposit Growth	$1.10 billion	Q3 2025
Digital/Funding Mix	Noninterest-bearing Deposits (% of Total Deposits)	25.6%	March 31, 2025

The bank is committed to deepening client relationships and making investments in its franchise that underpin scalable growth.

• The bank continues to align teams to improve client experience and client segmentation.
• Loan growth over the linked quarter was 2.5%, spread across all operating segments.
• The bank returned an additional $900 million of capital to stockholders through share repurchases in the third quarter of 2025.

First Citizens BancShares, Inc. (FCNCA) - Canvas Business Model: Channels

You're looking at how First Citizens BancShares, Inc. (FCNCA) reaches its customers across its various business lines as of late 2025. The channel strategy is clearly multi-faceted, blending a traditional physical presence with a strong digital offering, especially following the integration of the Silicon Valley Bank (SVB) operations.

Physical Branch Network (General Bank segment)

The General Bank segment relies on its established physical footprint to serve consumers and businesses. As of late 2025, prior to the expected close of the BMO branch acquisition, First Citizens Bank operated a significant network. This network is set to expand further with announced deals.

• First Citizens Bank operates over 500 branches nationwide.
• These branches are spread across 23 states.
• The bank announced an agreement in October 2025 to acquire an additional 138 branches from BMO Bank N.A., expected to close in mid-2026.
• In specific markets like the greater Boston area, the company maintains five branches alongside its business teams.

The table below summarizes the scale of the physical network, incorporating the announced acquisition for a forward-looking view of the branch count.

Channel Component	Metric	Data Point (Late 2025 / Announced)
First Citizens Bank Branches (Existing)	Number of Branches	520
BMO Branch Acquisition	Number of Branches Acquired	138
Pro Forma Branch Network (Post-Acquisition Close)	Estimated Total Branches	658
Geographic Reach (Existing)	Number of States Served	23

Direct Bank (online-only deposit gathering)

The nationwide Direct Bank channel is a key driver for deposit gathering, often showing strong sequential growth. This channel serves clients seeking purely digital deposit solutions.

• The Direct Bank contributed a $3.1 billion increase to total deposits in the first quarter of 2025.
• For the third quarter of 2025, the Direct Bank segment added $35 million in deposits sequentially.
• Total deposits for First Citizens BancShares, Inc. reached $163.19 billion as of September 30, 2025.

Specialized Commercial and SVB Commercial offices

First Citizens BancShares, Inc. utilizes specialized offices to serve its Commercial Bank and the integrated SVB Commercial segment. The SVB Commercial segment, which includes Innovation Banking, is a major contributor to balance sheet growth.

• The SVB Commercial segment drove $2.09 billion in deposit growth in Q3 2025, primarily in Global Fund Banking.
• The SVB Commercial segment also saw loan growth of $444 million (4.8% annualized) in Q1 2025, largely from Global Fund Banking.
• The SVB subsidiary operates 39 offices across 15 states, providing services to the innovation ecosystem.

Digital and mobile banking platforms for all segments

Digital tools are integral across the entire franchise, supporting the General Bank, Commercial Bank, and SVB Commercial segments. These platforms facilitate transactions and client interaction beyond the physical branch.

The General Bank segment specifically delivers products through its network of branches and various digital channels. The company offers a nationwide direct bank, which is inherently digital-first, and its mobile platform supports client needs across the board.

Wealth Management and Private Banking advisors

Advisors are the primary channel for delivering Wealth Management and Private Banking services. These teams work closely with clients, often utilizing physical office space for personalized service.

• First Citizens offers Wealth Management and Private Banking services to its clients.
• In the Boston market, the company has dedicated Business, Commercial, and Wealth teams.
• The planned Wellesley, Massachusetts office development includes meeting spaces specifically designed to serve the needs of First Citizens Wealth clients.
• The company noted hiring 15 employees on its Wealth team across various roles in the Boston market since 2024.

First Citizens BancShares, Inc. (FCNCA) - Canvas Business Model: Customer Segments

You're looking at the core client groups First Citizens BancShares, Inc. (FCNCA) serves as of late 2025. The bank organizes its business around distinct segments that reflect its diversified strategy, especially following the integration of the former SVB operations.

Innovation Economy: Tech, life science, and healthcare companies

This group is primarily served through the Commercial Bank segment, which focuses on specialized industry verticals. As of the first nine months of 2025, loan growth in this segment was explicitly noted to be related to these verticals, including Tech Media and Telecom and Healthcare. This focus shows a commitment to the technology and life science funding ecosystem.

Global Fund Banking: Private equity and venture capital firms

This client base is a key driver within the SVB Commercial segment. In the third quarter of 2025, the SVB Commercial segment saw a loan and lease increase of $3.10 billion, which was primarily attributable to Global Fund Banking activities. Furthermore, deposit growth in the SVB Commercial segment was $2.09 billion in Q3 2025, also driven primarily by Global Fund Banking.

Small and Middle Market Companies (Commercial Bank)

The core Commercial Bank segment serves a broad range of businesses. In Q3 2025, this segment added $150 million in loans and leases and saw deposit growth of $79 million. This segment also includes specialized services like commercial factoring, receivables management, and secured financing for industries such as apparel and consumer electronics, as well as deposit and cash management services for homeowner associations and property management companies.

Retail Consumers and Small Businesses (General Bank)

The General Bank segment captures a significant portion of the traditional banking customer base. This includes the Branch Network and Community Association Banking. In Q3 2025, the General Bank segment experienced deposit growth of $1.10 billion, largely concentrated in the Branch Network and Wealth areas. Loan growth for this segment was $238 million in the same quarter.

High-Net-Worth Individuals (Wealth Management)

Wealth Management services are integrated, with growth noted within the General Bank segment. The bank offers advisory services through affiliates like First Citizens Asset Management, Inc. The focus is on affluent Americans and business owners. The 2025 Beyond Wealth survey defined high net worth as having $1 million to less than $10 million in investable assets, and ultra-high net worth as $10 million or more. While specific 2025 Assets Under Management (AUM) isn't immediately available, the bank is actively balancing expansion into this area with its commercial banking efforts.

Here's a quick look at the segment activity based on the third quarter 2025 figures:

Operating Segment	Q3 2025 Loan Growth	Q3 2025 Deposit Growth
SVB Commercial (Global Fund Banking focus)	$3.10 billion	$2.09 billion
General Bank (Branch Network/Wealth focus)	$238 million	$1.10 billion
Commercial Bank (Innovation Economy focus)	$150 million	$79 million
Direct Bank	Not specified	$35 million

The overall balance sheet as of September 30, 2025, shows the scale these segments operate within:

• Total Loans and Leases: $144.76 billion
• Total Deposits: $163.19 billion
• Noninterest-bearing deposits represented 25.6% of total deposits as of June 30, 2025, and March 31, 2025.

The client base is diverse, requiring tailored service delivery, so you see activity across these distinct channels:

• Nationwide digital bank presence (Direct Bank).
• Extensive physical footprint (Branch Network).
• Specialized industry verticals (Tech, Life Science).
• Firms managing significant capital (Private Equity/VC).
• High-net-worth clients requiring holistic planning.

First Citizens BancShares, Inc. (FCNCA) - Canvas Business Model: Cost Structure

You're looking at the core outflows that keep First Citizens BancShares, Inc. running, especially as they integrate recent acquisitions and manage the current interest rate environment. Honestly, the cost structure for a bank this size is dominated by funding costs and operating expenses.

Interest Expense on Deposits is a major component. For the third quarter of 2025, the cost of average total deposits was 2.25%. This figure shows how much First Citizens BancShares, Inc. is paying its depositors for their money, a critical metric given that deposits make up about 80.8% of total funding.

Noninterest Expense represents the operational overhead. In the second quarter of 2025, the reported noninterest expense was $1.50 billion. The adjusted figure, which often excludes one-time items, was $1.28 billion for that same quarter. Management noted that adjusted noninterest expense was at the low end of their guidance range in Q2 2025.

The costs associated with the team are significant, particularly for specialized talent needed for complex segments like SVB Commercial and Global Fund Banking. In the second quarter of 2025, total personnel cost saw an increase of $17 million, driven by merit-based compensation, net staff additions, and seasonal increases in employee benefits and payroll taxes.

Managing credit risk translates directly into the Provision for Credit Losses. For the nine months ended September 30, 2025, the net charge-offs for First Citizens BancShares, Inc. stood at 0.47% of average loans. The provision for credit losses for the third quarter of 2025 was $191 million.

Finally, investments in the future show up in Technology and data processing costs for integration. While a specific line item for this is often buried, professional fees, which include expenses related to integration activities, are part of the overall noninterest expense structure. The management team has emphasized ongoing investments in efficiency and productivity, which covers systems and platform consolidation efforts, especially following the Silicon Valley Bank acquisition.

Here's a quick look at some of the key cost and performance metrics from the mid-2025 reporting periods:

Metric	Period	Amount/Rate
Cost of Average Total Deposits	Q3 2025	2.25%
Reported Noninterest Expense	Q2 2025	$1.50 billion
Adjusted Noninterest Expense	Q2 2025	$1.28 billion
Net Charge-offs (YTD)	9M 2025	0.47% of average loans
Provision for Credit Losses	Q3 2025	$191 million
Total Personnel Cost Increase	Q2 2025 vs Q1 2025	$17 million

The bank is actively managing these costs, as seen by the efficiency ratio being a focus area, with the adjusted ratio at 57.92% in Q2 2025, though the GAAP efficiency ratio was higher at 63.22%.

You should watch how the assumption of $5.7 billion in deposit liabilities from the announced BMO Branch Acquisition impacts the cost of deposits as that closes in mid-2026.

• Nonaccrual loans were $1.41 billion (or 0.97% of loans) at September 30, 2025.
• The allowance for loan and lease losses totaled $1.67 billion at June 30, 2025.
• The rate paid on average interest-bearing liabilities was 3.16% in Q3 2025.

Finance: draft 13-week cash view by Friday.

First Citizens BancShares, Inc. (FCNCA) - Canvas Business Model: Revenue Streams

You're looking at how First Citizens BancShares, Inc. actually brings in the money, which is pretty standard for a large bank but with some unique flavors from the SVB integration and the Rail segment. The core is definitely the spread between what they earn on assets and what they pay on liabilities.

Net Interest Income (NII) is the big driver. For the first quarter of 2025, NII was reported at $1.66 billion. To be fair, that figure saw some sequential movement; by the second quarter of 2025, headline NII actually increased by 2% sequentially, hitting about $1.70 billion.

Noninterest Income rounds out the top line. For the second quarter of 2025, this stream brought in $678 million. This category is where the fee-based services really show up, covering everything from wealth management to transaction processing. Adjusted noninterest income in Q1 2025 was $479 million, showing the variability in this component depending on market movements, like changes in fair value of derivative positions.

Here's a quick look at how the major income components stacked up in recent reported periods:

Revenue Component	Period	Amount (GAAP/Reported)
Net Interest Income	Q1 2025	$1.66 billion
Noninterest Income	Q2 2025	$678 million
Loans and Leases Portfolio Size	September 30, 2025	$144.76 billion
Rental Income (Rail Segment, GAAP)	Q1 2025	$214 million
Adjusted Noninterest Income	Q1 2025	$479 million

The interest income from the lending side is directly tied to the size of the loan book. As of September 30, 2025, the total loans and leases portfolio stood at $144.76 billion, up from $141.36 billion at the end of Q1 2025. This portfolio generates the primary source of interest income, which is then offset by the cost of funding those loans.

Fee income streams are generated across several service lines, particularly within the General Bank segment. You can expect revenue from:

• Fee income from wealth management services.
• Commissions on factoring-related activities.
• Fees for banking and advisory services.
• Service charges related to deposit accounts and cardholder services.
• Income from treasury services.

The Rail segment provides a unique, non-traditional banking revenue stream through rental income on operating lease equipment. For the first quarter of 2025, the GAAP rental income on operating lease equipment was $214 million, before accounting for depreciation and operating lease expenses. The bank defintely monitors the lease expiration schedule, with only about 16% of rail leases expiring in 2025, suggesting stable near-term income from this asset base.