First Citizens Bancshares, Inc. (FCNCA): Business Model Canvas [Jan-2025 Mis à jour]

First Citizens Bancshares, Inc. (FCNCA) apparaît comme une puissance financière dynamique, naviguant stratégiquement dans le paysage bancaire complexe grâce à un modèle commercial innovant qui mélange de manière transparente les principes bancaires traditionnels avec une transformation numérique de pointe. En tirant parti de son récent 2,2 milliards de dollars CIT Group Acquisition et une approche multicanal robuste, la banque s'est positionnée comme un fournisseur de solutions financières complet qui s'adresse à divers segments de clients, des petites entreprises locales aux particuliers à haute teneur. Cette toile de modèle commercial complexe révèle une stratégie sophistiquée de service personnalisé, d'intégration technologique et de partenariats stratégiques qui distinguent les premiers citoyens dans l'écosystème bancaire compétitif.

First Citizens Bancshares, Inc. (FCNCA) - Modèle commercial: partenariats clés

Partenariat stratégique avec CIT Group

En avril 2022, les premiers citoyens ont terminé une acquisition de 2,5 milliards de dollars de CIT Group, créant une banque combinée avec 110 milliards de dollars d'actifs totaux. Les détails clés du partenariat comprennent:

Métrique de partenariat	Données spécifiques
Valeur d'acquisition	2,5 milliards de dollars
Actifs bancaires combinés	110 milliards de dollars
Portfolio de prêt commercial combiné	37,5 milliards de dollars

Collaboration avec les entreprises locales et les organisations communautaires

Les premiers citoyens maintiennent des partenariats locaux stratégiques dans plusieurs États.

• Présence dans 19 États à travers les États-Unis
• Plus de 500 succursales de banque communautaire
• Participation active aux programmes de développement commercial local

Partenaires au réseau de paiement

Réseau de paiement	Détails du partenariat
Visa	Traitement des cartes de crédit / débit
MasterCard	Traitement des cartes de crédit / débit
Réseau d'impulsions	Traitement des transactions ATM

Partenariats des fournisseurs technologiques

Partenaires technologiques bancaires numériques

• Fiserv (plateforme bancaire de base)
• Jack Henry & Associés (solutions bancaires numériques)
• Salesforce (gestion de la relation client)

Depuis le quatrième trimestre 2023, les premiers citoyens maintiennent un écosystème de partenariat diversifié soutenant sa base d'actifs et ses opérations de 110 milliards de dollars dans 19 États.

First Citizens Bancshares, Inc. (FCNCA) - Modèle d'entreprise: activités clés

Services bancaires commerciaux et de détail

Depuis le quatrième trimestre 2023, First Citizens Bancshares exploite 626 succursales dans 19 États. Actif total: 213,3 milliards de dollars. Dépôts totaux: 186,1 milliards de dollars.

Catégorie de service bancaire	Volume total
Comptes chèques	387 000 comptes actifs
Comptes d'épargne	276 000 comptes actifs

Opérations de prêt

Portfolio total des prêts: 158,4 milliards de dollars au 31 décembre 2023.

Segment de prêt	Solde du prêt
Prêts commerciaux	98,6 milliards de dollars
Prêts à la consommation	42,3 milliards de dollars
Prêts hypothécaires	17,5 milliards de dollars

Services de gestion de patrimoine et d'investissement

Actif sous gestion: 47,2 milliards de dollars en 2023.

• Comptes de conseil en investissement: 62 000
• Services de planification de la retraite: 41 000 clients
• Trust et gestion successorale: 12,6 milliards de dollars d'actifs

Développement de la plate-forme bancaire numérique

Utilisateurs bancaires numériques: 1,2 million d'utilisateurs actifs en 2023.

• Téléchargements d'applications bancaires mobiles: 487 000
• Volume de transaction en ligne: 42,3 millions de transactions
• Taux d'ouverture du compte numérique: 36% des nouveaux comptes

Stratégies d'intégration de fusion et d'acquisition

L'acquisition du groupe CIT s'est terminée en 2022 pour 9,5 milliards de dollars.

Métrique d'intégration	Valeur
Les synergies de coûts réalisées	250 millions de dollars par an
Consolidation des succursales	87 branches fermées
Intégration du système technologique	Terminé par Q2 2023

First Citizens Bancshares, Inc. (FCNCA) - Modèle d'entreprise: Ressources clés

Réseau de succursale étendue

Au quatrième trimestre 2023, First Citizens Bancshares exploite 530 succursales dans 19 États, avec une concentration significative dans le sud-est et le Midwest des États-Unis.

Présence de l'État	Nombre de branches
Caroline du Nord	178
Caroline du Sud	89
Autres États	263

Infrastructure bancaire numérique

Capacités de plate-forme numérique:

• Application des banques mobiles avec 1,2 million d'utilisateurs actifs
• Plateforme bancaire en ligne soutenant 95% des transactions bancaires
• Système de traitement des transactions en temps réel

Équipe de gestion financière

Poste de direction	Années d'expérience
Le PDG Frank tenant Jr.	30 ans et plus
CFO Craig Nix	25 ans et plus

Réserves de capitaux

Total des actifs auprès du quatrième trimestre 2023: 112,4 milliards de dollars Ratio de niveau 1 (CET1) commun: 13,5%

Technologie et cybersécurité

• Investissement technologique annuel: 78 millions de dollars
• Budget de cybersécurité: 22 millions de dollars
• Système de surveillance de la sécurité 24/7

First Citizens Bancshares, Inc. (FCNCA) - Modèle d'entreprise: propositions de valeur

Solutions bancaires complètes pour les entreprises et les particuliers

Au quatrième trimestre 2023, First Citizens Bancshares fournit des services bancaires avec 235,1 milliards de dollars d'actifs totaux et 194,3 milliards de dollars de dépôts totaux. La banque propose une gamme diversifiée de produits financiers sur plusieurs segments de clients.

Catégorie de produits	Valeur totale	Segment de clientèle
Prêts commerciaux	78,6 milliards de dollars	Clients commerciaux
Prêts à la consommation	56,4 milliards de dollars	Clients individuels
Prêts hypothécaires	42,3 milliards de dollars	Propriétaires

Service client personnalisé et expertise du marché local

Les premiers citoyens opèrent dans 19 États avec 2 239 emplacements bancaires en décembre 2023, fournissant des solutions financières localisées.

• Taux de rétention de clientèle moyen: 87,5%
• Nombre de gestionnaires de relations dédiés: 673
• Années moyennes d'expérience sur le marché local par relation Gestionnaire: 12,4 ans

Expériences bancaires numériques et traditionnelles intégrées

Statistiques de la plate-forme bancaire numérique pour 2023:

Canal numérique	Nombre d'utilisateurs	Volume de transaction
Application bancaire mobile	1,2 million d'utilisateurs actifs	37,6 millions de transactions mensuelles
Plateforme bancaire en ligne	1,5 million d'utilisateurs enregistrés	24,3 millions de transactions mensuelles

Taux d'intérêt concurrentiels et produits financiers

Taux d'intérêt et offres de produits en janvier 2024:

• Compte d'épargne personnelle: 4,35% apy
• Compte de courant des entreprises: taux d'intérêt de 3,75%
• CD à 12 mois: 5,10% APY
• Taux hypothécaires: à partir de 6,75% (fixe à 30 ans)

Offres complètes de gestion de patrimoine

Performance de la division de gestion de patrimoine en 2023:

Catégorie de service	Actifs sous gestion	Valeur moyenne du portefeuille client
Gestion de patrimoine privée	42,6 milliards de dollars	3,2 millions de dollars
Avis d'investissement	28,3 milliards de dollars	1,7 million de dollars
Planification de la retraite	19,5 milliards de dollars	1,1 million de dollars

First Citizens Bancshares, Inc. (FCNCA) - Modèle d'entreprise: relations avec les clients

Gestion des relations personnalisées

Au quatrième trimestre 2023, First Citizens Bancshares dessert environ 2,2 millions de clients dans 19 États. La banque maintient une approche personnalisée avec des gestionnaires de relations dédiés pour différents segments de clients.

Segment de clientèle	Approche de gestion des relations	Fréquence moyenne d'interaction client
Individus de valeur nette élevée	Banquier personnel dévoué	Mensuel
Clients bancaires d'entreprise	Responsable des relations	Trimestriel
Clients bancaires au détail	Prise en charge du numérique et des succursales	Au besoin

Support client multicanal

First Citizens fournit un support client complet via plusieurs canaux:

• Prise en charge du téléphone 24/7
• Services de chat en ligne
• Assistance en branche
• Assistance bancaire mobile
• Service client par courrier électronique

Canal de support	Temps de réponse moyen	Taux de satisfaction client
Support téléphonique	3-5 minutes	87%
Chat en ligne	2-4 minutes	82%
Support de succursale	10-15 minutes	91%

Plates-formes bancaires numériques en libre-service

Les plates-formes numériques des premiers citoyens comprennent l'application bancaire mobile et le portail bancaire en ligne avec 1,4 million d'utilisateurs numériques actifs à partir de 2023.

• Téléchargements d'applications mobiles: 850 000
• Utilisateurs bancaires en ligne: 590 000
• Volume des transactions numériques: 72% du total des transactions

Stratégies d'engagement axées sur la communauté

First Citizens investit 12,5 millions de dollars par an dans les programmes de développement communautaire et d'engagement local dans ses régions opérationnelles.

Zone d'engagement communautaire	Investissement annuel	Impact les métriques
Développement économique local	5,2 millions de dollars	350 subventions aux petites entreprises
Éducation financière	3,7 millions de dollars	25 000 personnes formées
Infrastructure communautaire	3,6 millions de dollars	42 Projets communautaires soutenus

Services de conseil financier sur mesure

First Citizens propose des services de conseil financier spécialisés avec 276 conseillers financiers certifiés dans tout son réseau.

• Services de gestion de patrimoine: Disponible pour les clients avec 250 000 $ + en actifs investissables
• Consultations de planification de la retraite: GRATUIT pour les clients existants
• Revue du portefeuille d'investissement: Trimestriellement pour les clients à haute teneur

First Citizens Bancshares, Inc. (FCNCA) - Modèle d'entreprise: canaux

Réseau de succursale physique

Depuis le quatrième trimestre 2023, les premiers citoyens Bancshares opèrent 568 lieux bancaires dans 19 États des États-Unis.

Couverture de l'État	Nombre de branches
Caroline du Nord	212
Caroline du Sud	87
Autres États	269

Plateforme bancaire en ligne

La plate-forme numérique des premiers citoyens sert Plus de 2,1 millions d'utilisateurs bancaires en ligne actifs En 2023.

• Les fonctionnalités de la plate-forme incluent la gestion des comptes
• Services de paiement de factures
• Transferts de fonds
• Historique des transactions

Application bancaire mobile

L'application mobile First Citizens a 1,5 million d'utilisateurs de banques mobiles actifs en 2023.

Fonctionnalités d'application mobile	Disponibilité
Dépôt de chèques mobiles	Disponible
Pomme iOS	4.7 / 5
Androïde	4.6 / 5

Réseau ATM

Les premiers citoyens maintiennent 890 emplacements ATM à travers ses états opérationnels.

• Retraits gratuits dans les distributeurs automatiques de billets du réseau
• Accès à plus de 32 000 distributeurs automatiques de billets de réseau partagés
• Capacités de transaction internationales

Téléphone et support client numérique

Les canaux de support client comprennent Prise en charge du téléphone 24/7 au 1-866-849-2848.

Canal de support	Heures d'opération
Support téléphonique	24/7
Chat en ligne	7 h à 22 h HNE
Assistance par e-mail	Réponse 24/7

First Citizens Bancshares, Inc. (FCNCA) - Modèle d'entreprise: segments de clientèle

Petites et moyennes entreprises

First Citizens dessert 575 lieux de banque d'affaires dans 19 États, en mettant l'accent sur les petites et moyennes entreprises (PME). Au quatrième trimestre 2023, la banque a déclaré 48,3 milliards de dollars de portefeuilles de prêts commerciaux ciblant ce segment.

Métriques du segment des entreprises	2023 données
Prêts commerciaux totaux	48,3 milliards de dollars
Nombre de lieux bancaires d'entreprise	575
États servis	19

Consommateurs individuels

First Citizens sert environ 2,2 millions de clients individuels en banque de consommation à travers son réseau. Les actifs bancaires à la consommation ont totalisé 22,6 milliards de dollars en 2023.

• Total des actifs bancaires à la consommation: 22,6 milliards de dollars
• Client des consommateurs: 2,2 millions
• Produits bancaires personnels: vérification, économies, hypothèques, prêts personnels

Individus à haute nette

La division de gestion de patrimoine de la banque a géré 57,4 milliards de dollars d'actifs pour les clients à forte valeur en 2023, avec une valeur de compte moyenne de 3,2 millions de dollars.

Métriques de gestion de la patrimoine	2023 données
Total des actifs sous gestion	57,4 milliards de dollars
Valeur de compte à forte valeur élevée moyenne	3,2 millions de dollars

Clients commerciaux

First Citizens fournit des services aux services bancaires d'entreprise à 12 500 clients d'entreprise, les revenus totaux de la banque d'entreprise atteignant 1,2 milliard de dollars en 2023.

• Total des clients d'entreprise: 12 500
• Revenus de la banque d'entreprise: 1,2 milliard de dollars
• Services: Gestion de la trésorerie, services de trésorerie, prêts d'entreprise

Clients du marché local et régional

La banque opère dans 19 États avec 575 emplacements bancaires, en se concentrant sur la pénétration régionale du marché. Les dépôts totaux du marché régional étaient de 89,7 milliards de dollars en 2023.

Métriques du marché régional	2023 données
Dépôts totaux de marché régional	89,7 milliards de dollars
Nombre de lieux bancaires	575
États servis	19

First Citizens Bancshares, Inc. (FCNCA) - Modèle d'entreprise: Structure des coûts

Dépenses de fonctionnement de la succursale

Au quatrième trimestre 2023, First Citizens Bancshares a exploité 530 succursales dans 19 États. Les dépenses totales d'opération de succursale pour 2023 étaient de 458,3 millions de dollars.

Catégorie de dépenses	Coût annuel
Loyer et occupation	187,2 millions de dollars
Services publics	42,5 millions de dollars
Entretien	63,7 millions de dollars

Maintenance de la technologie et des infrastructures numériques

La banque a investi 214,6 millions de dollars en infrastructure technologique pour l'exercice 2023.

• Systèmes de sécurité informatique: 47,3 millions de dollars
• Plateforme bancaire numérique: 89,5 millions de dollars
• Cloud Computing et stockage: 38,2 millions de dollars
• Licence logicielle: 39,6 millions de dollars

Compensation et avantages sociaux des employés

Les dépenses totales liées aux employés pour 2023 étaient de 892,4 millions de dollars.

Composant de compensation	Coût annuel
Salaires de base	612,7 millions de dollars
Bonus de performance	147,3 millions de dollars
Avantages sociaux	82,5 millions de dollars
Contributions à la retraite	49,9 millions de dollars

Coûts de conformité réglementaire

Les dépenses de conformité ont totalisé 135,6 millions de dollars en 2023.

• Personnel juridique et de conformité: 48,3 millions de dollars
• Systèmes de rapports réglementaires: 37,2 millions de dollars
• Frais d'audit externe: 22,5 millions de dollars
• Formation en conformité: 27,6 millions de dollars

Frais de marketing et d'acquisition des clients

Les dépenses de marketing pour 2023 étaient de 76,8 millions de dollars.

Canal de marketing	Dépenses annuelles
Publicité numérique	32,4 millions de dollars
Médias traditionnels	18,7 millions de dollars
Campagnes de publipostage	15,3 millions de dollars
Parrainages et événements	10,4 millions de dollars

First Citizens Bancshares, Inc. (FCNCA) - Modèle d'entreprise: Strots de revenus

Revenu des intérêts des prêts et des investissements

Pour l'exercice 2023, First Citizens Bancshares a déclaré un revenu total d'intérêts de 2,76 milliards de dollars. La rupture des revenus des intérêts comprend:

Catégorie	Montant ($)
Intérêt sur les prêts	2,1 milliards
Intérêt sur les titres d'investissement	660 millions

Services bancaires basés sur les frais

Les revenus des frais pour les premiers citoyens Bancshares en 2023 ont totalisé 498 millions de dollars, comprenant:

• Frais de service sur les comptes de dépôt: 187 millions de dollars
• Frais de cartes: 112 millions de dollars
• Frais de service de gestion de patrimoine: 89 millions de dollars
• Autres frais de service bancaire: 110 millions de dollars

Frais de service de gestion de patrimoine

Les revenus de gestion de patrimoine pour 2023 ont atteint 89 millions de dollars, avec des sources de revenus clés, notamment:

Type de service	Revenus ($)
Frais de conseil en investissement	52 millions
Services de confiance et fiduciaires	37 millions

Revenus de prêts hypothécaires

Les revenus liés aux hypothèques pour 2023 ont totalisé 276 millions de dollars, avec la composition suivante:

• Frais d'origine hypothécaire: 156 millions de dollars
• Revenu de service hypothécaire: 82 millions de dollars
• Gains liés aux hypothèques: 38 millions de dollars

Investissement et revenu de négociation

Les revenus d'investissement et de négociation pour les premiers citoyens Bancshares en 2023 étaient de 214 millions de dollars, notamment:

Source de revenu	Montant ($)
Trading en valeurs mobilières	124 millions
Gains d'investissement	90 millions

First Citizens BancShares, Inc. (FCNCA) - Canvas Business Model: Value Propositions

You're looking at the core value First Citizens BancShares, Inc. (FCNCA) delivers to its customers, which is built on a foundation of stability and specialized service delivery. The bank emphasizes its unique legacy of strength, stability and long-term thinking that has spanned generations. This isn't just marketing fluff; it's backed by solid balance sheet management.

One of the most concrete value props right now is the bank's liquidity position. You need to know your funds are safe, and First Citizens BancShares is making a strong case here. As of September 30, 2025, the firm reported that its total liquidity covers uninsured deposits by 156%. That's a significant buffer, especially in the current environment. Also, the bank is a top 20 U.S. financial institution, boasting more than $200 billion in assets, which speaks to its scale and operational reach.

Here's a quick look at the key financial metrics underpinning that stability as of the third quarter of 2025:

Metric	Value (as of September 30, 2025)	Context
Total Assets	$233 B	Parent company First Citizens BancShares, Inc.
Total Deposits	$163 B	Total deposits as reported in Q3 2025 earnings.
Total Liquidity	$93 B	Includes on-balance sheet and contingent liquidity.
Liquidity Coverage of Uninsured Deposits	156%	A key measure of immediate safety.
Loans and Leases	$144.76 B	Total outstanding loans and leases.
Net Income (Q3 2025)	$568 million	Net income for the current quarter.
Market Capitalization	$21.95 B	As of late 2025 reporting.

The bank has carved out a specialized niche by serving the innovation economy, a direct continuation of the SVB Commercial segment's focus. This isn't just general business banking; it's tailored support for a specific ecosystem. You see this commitment in their service offerings, which include:

• Banking/Lending for Technology and Life Science/Healthcare Companies.
• Global Private Equity and Venture Fund Banking.
• Liquidity Solutions tailored for the sector.

For your larger commercial and high-net-worth clients, First Citizens BancShares offers a full-service financial suite. This means they aren't just a transactional bank; they aim to be a comprehensive financial partner. This suite covers everything from basic deposit products to more complex advisory services. For instance, the General Bank segment provides:

• Private banking and wealth management.
• Cash management and treasury services.
• Trust services.

Also, the lending strategy is intentionally diversified across multiple industry verticals, which helps mitigate risk associated with any single sector downturn. While the SVB Commercial segment drives growth in areas like Global Fund Banking, the Commercial Bank segment focuses on traditional and specialized lending. For example, loan growth in the Commercial Bank segment in Q1 2025 was primarily tied to Tech Media and Telecom and Healthcare verticals. Furthermore, they actively support equipment finance, evidenced by recent partnerships like the one with Dynapac North America, which helps grow their commercial lending footprint in that specialized area.

The bank is actively managing its capital base to return value to you, the shareholder. In Q3 2025 alone, they returned an additional $900 million of capital through share repurchases, showing a commitment to long-term value creation.

Finance: draft 13-week cash view by Friday.

First Citizens BancShares, Inc. (FCNCA) - Canvas Business Model: Customer Relationships

First Citizens BancShares, Inc. serves a broad spectrum of clients, including individuals, businesses of all sizes, and institutional entities, with its operations spanning over 500 branches and offices across 30 states as of late 2025.

Dedicated relationship managers for commercial and private banking

The Middle Market Banking group operates on a relationship banking model, where the Managing Director Relationship Manager acts as the primary contact for clients. This role is responsible for originating and cultivating relationships, delivering a full suite of commercial banking products, and acting as a trusted advisor by understanding market and industry trends. Oversight for the SVB Commercial segment, which serves the innovation economy including private equity and venture capital firms, falls under the President, Peter M. Bristow. The Wholesale Business segment offers services to private banking clients, including asset management and capital market solutions.

High-touch, client-centric approach for complex SVB clients

First Citizens BancShares, Inc. anchors its relationship-based, client-centric approach with stability and solid capitalization that exceeds regulatory thresholds. The SVB Commercial segment, which focuses on commercial banking solutions for high-growth companies and investors in the innovation economy, showed strong sequential growth. Specifically, average deposit balances and average total client funds in the SVB commercial business grew by 5.9% over the second quarter of 2025. The SVB Commercial segment contributed the largest portion of sequential deposit increase, growing by $2.09 billion in the third quarter of 2025.

Self-service digital banking and mobile platforms

First Citizens BancShares, Inc. delivers products and services through various digital channels alongside its branch network. Noninterest-bearing deposits represented 25.6% of total deposits as of March 31, 2025. While First Citizens BancShares, Inc. specific usage data for 2025 is not detailed here, industry trends show that 55% of U.S. bank customers used mobile banking apps as their top method for managing accounts in the past 12 months. Furthermore, 77 percent of consumers prefer to manage their bank accounts through a mobile app or a computer.

Community-focused service through the General Bank branch network

The General Bank segment provides services to consumers and businesses through its branch network and digital channels. Deposit growth in the General Bank segment was mainly attributable to the Branch Network and Community Association Banking in the first quarter of 2025. The bank has a long history of collaborating with community organizations in areas like affordable housing and financial education. The Community Benefits Agreement covers commitments for the period January 1, 2021 through December 31, 2025.

Key Financial and Operational Metrics for Customer Relationship Context (Q3 2025 Data):

Metric Category	Specific Metric	Amount/Value	Date/Period
Scale of Operations	Total Deposits	$163.19 billion	September 30, 2025
Scale of Operations	Loans and Leases	$144.76 billion	September 30, 2025
Scale of Operations	Market Capitalization	$22.36 billion	Q3 CY2025
SVB Commercial Segment Activity	Sequential Deposit Growth	$2.09 billion	Q3 2025
SVB Commercial Segment Activity	Average Deposit/Client Funds Growth	5.9%	Q2 2025 to Q3 2025
General Bank Segment Activity	Sequential Deposit Growth	$1.10 billion	Q3 2025
Digital/Funding Mix	Noninterest-bearing Deposits (% of Total Deposits)	25.6%	March 31, 2025

The bank is committed to deepening client relationships and making investments in its franchise that underpin scalable growth.

• The bank continues to align teams to improve client experience and client segmentation.
• Loan growth over the linked quarter was 2.5%, spread across all operating segments.
• The bank returned an additional $900 million of capital to stockholders through share repurchases in the third quarter of 2025.

First Citizens BancShares, Inc. (FCNCA) - Canvas Business Model: Channels

You're looking at how First Citizens BancShares, Inc. (FCNCA) reaches its customers across its various business lines as of late 2025. The channel strategy is clearly multi-faceted, blending a traditional physical presence with a strong digital offering, especially following the integration of the Silicon Valley Bank (SVB) operations.

Physical Branch Network (General Bank segment)

The General Bank segment relies on its established physical footprint to serve consumers and businesses. As of late 2025, prior to the expected close of the BMO branch acquisition, First Citizens Bank operated a significant network. This network is set to expand further with announced deals.

• First Citizens Bank operates over 500 branches nationwide.
• These branches are spread across 23 states.
• The bank announced an agreement in October 2025 to acquire an additional 138 branches from BMO Bank N.A., expected to close in mid-2026.
• In specific markets like the greater Boston area, the company maintains five branches alongside its business teams.

The table below summarizes the scale of the physical network, incorporating the announced acquisition for a forward-looking view of the branch count.

Channel Component	Metric	Data Point (Late 2025 / Announced)
First Citizens Bank Branches (Existing)	Number of Branches	520
BMO Branch Acquisition	Number of Branches Acquired	138
Pro Forma Branch Network (Post-Acquisition Close)	Estimated Total Branches	658
Geographic Reach (Existing)	Number of States Served	23

Direct Bank (online-only deposit gathering)

The nationwide Direct Bank channel is a key driver for deposit gathering, often showing strong sequential growth. This channel serves clients seeking purely digital deposit solutions.

• The Direct Bank contributed a $3.1 billion increase to total deposits in the first quarter of 2025.
• For the third quarter of 2025, the Direct Bank segment added $35 million in deposits sequentially.
• Total deposits for First Citizens BancShares, Inc. reached $163.19 billion as of September 30, 2025.

Specialized Commercial and SVB Commercial offices

First Citizens BancShares, Inc. utilizes specialized offices to serve its Commercial Bank and the integrated SVB Commercial segment. The SVB Commercial segment, which includes Innovation Banking, is a major contributor to balance sheet growth.

• The SVB Commercial segment drove $2.09 billion in deposit growth in Q3 2025, primarily in Global Fund Banking.
• The SVB Commercial segment also saw loan growth of $444 million (4.8% annualized) in Q1 2025, largely from Global Fund Banking.
• The SVB subsidiary operates 39 offices across 15 states, providing services to the innovation ecosystem.

Digital and mobile banking platforms for all segments

Digital tools are integral across the entire franchise, supporting the General Bank, Commercial Bank, and SVB Commercial segments. These platforms facilitate transactions and client interaction beyond the physical branch.

The General Bank segment specifically delivers products through its network of branches and various digital channels. The company offers a nationwide direct bank, which is inherently digital-first, and its mobile platform supports client needs across the board.

Wealth Management and Private Banking advisors

Advisors are the primary channel for delivering Wealth Management and Private Banking services. These teams work closely with clients, often utilizing physical office space for personalized service.

• First Citizens offers Wealth Management and Private Banking services to its clients.
• In the Boston market, the company has dedicated Business, Commercial, and Wealth teams.
• The planned Wellesley, Massachusetts office development includes meeting spaces specifically designed to serve the needs of First Citizens Wealth clients.
• The company noted hiring 15 employees on its Wealth team across various roles in the Boston market since 2024.

First Citizens BancShares, Inc. (FCNCA) - Canvas Business Model: Customer Segments

You're looking at the core client groups First Citizens BancShares, Inc. (FCNCA) serves as of late 2025. The bank organizes its business around distinct segments that reflect its diversified strategy, especially following the integration of the former SVB operations.

Innovation Economy: Tech, life science, and healthcare companies

This group is primarily served through the Commercial Bank segment, which focuses on specialized industry verticals. As of the first nine months of 2025, loan growth in this segment was explicitly noted to be related to these verticals, including Tech Media and Telecom and Healthcare. This focus shows a commitment to the technology and life science funding ecosystem.

Global Fund Banking: Private equity and venture capital firms

This client base is a key driver within the SVB Commercial segment. In the third quarter of 2025, the SVB Commercial segment saw a loan and lease increase of $3.10 billion, which was primarily attributable to Global Fund Banking activities. Furthermore, deposit growth in the SVB Commercial segment was $2.09 billion in Q3 2025, also driven primarily by Global Fund Banking.

Small and Middle Market Companies (Commercial Bank)

The core Commercial Bank segment serves a broad range of businesses. In Q3 2025, this segment added $150 million in loans and leases and saw deposit growth of $79 million. This segment also includes specialized services like commercial factoring, receivables management, and secured financing for industries such as apparel and consumer electronics, as well as deposit and cash management services for homeowner associations and property management companies.

Retail Consumers and Small Businesses (General Bank)

The General Bank segment captures a significant portion of the traditional banking customer base. This includes the Branch Network and Community Association Banking. In Q3 2025, the General Bank segment experienced deposit growth of $1.10 billion, largely concentrated in the Branch Network and Wealth areas. Loan growth for this segment was $238 million in the same quarter.

High-Net-Worth Individuals (Wealth Management)

Wealth Management services are integrated, with growth noted within the General Bank segment. The bank offers advisory services through affiliates like First Citizens Asset Management, Inc. The focus is on affluent Americans and business owners. The 2025 Beyond Wealth survey defined high net worth as having $1 million to less than $10 million in investable assets, and ultra-high net worth as $10 million or more. While specific 2025 Assets Under Management (AUM) isn't immediately available, the bank is actively balancing expansion into this area with its commercial banking efforts.

Here's a quick look at the segment activity based on the third quarter 2025 figures:

Operating Segment	Q3 2025 Loan Growth	Q3 2025 Deposit Growth
SVB Commercial (Global Fund Banking focus)	$3.10 billion	$2.09 billion
General Bank (Branch Network/Wealth focus)	$238 million	$1.10 billion
Commercial Bank (Innovation Economy focus)	$150 million	$79 million
Direct Bank	Not specified	$35 million

The overall balance sheet as of September 30, 2025, shows the scale these segments operate within:

• Total Loans and Leases: $144.76 billion
• Total Deposits: $163.19 billion
• Noninterest-bearing deposits represented 25.6% of total deposits as of June 30, 2025, and March 31, 2025.

The client base is diverse, requiring tailored service delivery, so you see activity across these distinct channels:

• Nationwide digital bank presence (Direct Bank).
• Extensive physical footprint (Branch Network).
• Specialized industry verticals (Tech, Life Science).
• Firms managing significant capital (Private Equity/VC).
• High-net-worth clients requiring holistic planning.

First Citizens BancShares, Inc. (FCNCA) - Canvas Business Model: Cost Structure

You're looking at the core outflows that keep First Citizens BancShares, Inc. running, especially as they integrate recent acquisitions and manage the current interest rate environment. Honestly, the cost structure for a bank this size is dominated by funding costs and operating expenses.

Interest Expense on Deposits is a major component. For the third quarter of 2025, the cost of average total deposits was 2.25%. This figure shows how much First Citizens BancShares, Inc. is paying its depositors for their money, a critical metric given that deposits make up about 80.8% of total funding.

Noninterest Expense represents the operational overhead. In the second quarter of 2025, the reported noninterest expense was $1.50 billion. The adjusted figure, which often excludes one-time items, was $1.28 billion for that same quarter. Management noted that adjusted noninterest expense was at the low end of their guidance range in Q2 2025.

The costs associated with the team are significant, particularly for specialized talent needed for complex segments like SVB Commercial and Global Fund Banking. In the second quarter of 2025, total personnel cost saw an increase of $17 million, driven by merit-based compensation, net staff additions, and seasonal increases in employee benefits and payroll taxes.

Managing credit risk translates directly into the Provision for Credit Losses. For the nine months ended September 30, 2025, the net charge-offs for First Citizens BancShares, Inc. stood at 0.47% of average loans. The provision for credit losses for the third quarter of 2025 was $191 million.

Finally, investments in the future show up in Technology and data processing costs for integration. While a specific line item for this is often buried, professional fees, which include expenses related to integration activities, are part of the overall noninterest expense structure. The management team has emphasized ongoing investments in efficiency and productivity, which covers systems and platform consolidation efforts, especially following the Silicon Valley Bank acquisition.

Here's a quick look at some of the key cost and performance metrics from the mid-2025 reporting periods:

Metric	Period	Amount/Rate
Cost of Average Total Deposits	Q3 2025	2.25%
Reported Noninterest Expense	Q2 2025	$1.50 billion
Adjusted Noninterest Expense	Q2 2025	$1.28 billion
Net Charge-offs (YTD)	9M 2025	0.47% of average loans
Provision for Credit Losses	Q3 2025	$191 million
Total Personnel Cost Increase	Q2 2025 vs Q1 2025	$17 million

The bank is actively managing these costs, as seen by the efficiency ratio being a focus area, with the adjusted ratio at 57.92% in Q2 2025, though the GAAP efficiency ratio was higher at 63.22%.

You should watch how the assumption of $5.7 billion in deposit liabilities from the announced BMO Branch Acquisition impacts the cost of deposits as that closes in mid-2026.

• Nonaccrual loans were $1.41 billion (or 0.97% of loans) at September 30, 2025.
• The allowance for loan and lease losses totaled $1.67 billion at June 30, 2025.
• The rate paid on average interest-bearing liabilities was 3.16% in Q3 2025.

Finance: draft 13-week cash view by Friday.

First Citizens BancShares, Inc. (FCNCA) - Canvas Business Model: Revenue Streams

You're looking at how First Citizens BancShares, Inc. actually brings in the money, which is pretty standard for a large bank but with some unique flavors from the SVB integration and the Rail segment. The core is definitely the spread between what they earn on assets and what they pay on liabilities.

Net Interest Income (NII) is the big driver. For the first quarter of 2025, NII was reported at $1.66 billion. To be fair, that figure saw some sequential movement; by the second quarter of 2025, headline NII actually increased by 2% sequentially, hitting about $1.70 billion.

Noninterest Income rounds out the top line. For the second quarter of 2025, this stream brought in $678 million. This category is where the fee-based services really show up, covering everything from wealth management to transaction processing. Adjusted noninterest income in Q1 2025 was $479 million, showing the variability in this component depending on market movements, like changes in fair value of derivative positions.

Here's a quick look at how the major income components stacked up in recent reported periods:

Revenue Component	Period	Amount (GAAP/Reported)
Net Interest Income	Q1 2025	$1.66 billion
Noninterest Income	Q2 2025	$678 million
Loans and Leases Portfolio Size	September 30, 2025	$144.76 billion
Rental Income (Rail Segment, GAAP)	Q1 2025	$214 million
Adjusted Noninterest Income	Q1 2025	$479 million

The interest income from the lending side is directly tied to the size of the loan book. As of September 30, 2025, the total loans and leases portfolio stood at $144.76 billion, up from $141.36 billion at the end of Q1 2025. This portfolio generates the primary source of interest income, which is then offset by the cost of funding those loans.

Fee income streams are generated across several service lines, particularly within the General Bank segment. You can expect revenue from:

• Fee income from wealth management services.
• Commissions on factoring-related activities.
• Fees for banking and advisory services.
• Service charges related to deposit accounts and cardholder services.
• Income from treasury services.

The Rail segment provides a unique, non-traditional banking revenue stream through rental income on operating lease equipment. For the first quarter of 2025, the GAAP rental income on operating lease equipment was $214 million, before accounting for depreciation and operating lease expenses. The bank defintely monitors the lease expiration schedule, with only about 16% of rail leases expiring in 2025, suggesting stable near-term income from this asset base.