Flushing Financial Corporation (FFIC): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Sumerja el plan estratégico de Flushing Financial Corporation (FFIC), una potencia bancaria regional dinámica que transforma los servicios financieros tradicionales a través de enfoques innovadores. Al crear meticulosamente un modelo de negocio que equilibra el compromiso de la comunidad local con soluciones digitales de vanguardia, FFIC se ha posicionado como un jugador distintivo en el panorama bancario metropolitano de Nueva York. Su estrategia única entrelaza las relaciones personalizadas de los clientes, la infraestructura tecnológica robusta y los productos financieros dirigidos para crear una propuesta de valor convincente que los distinga en un mercado financiero competitivo.

Flushing Financial Corporation (FFIC) - Modelo de negocios: asociaciones clave

Bancos comunitarios locales y cooperativas de crédito

A partir de 2024, Flushing Financial Corporation mantiene asociaciones estratégicas con:

Tipo de socio	Número de asociaciones	Cobertura geográfica
Bancos comunitarios locales	12	Área metropolitana de Nueva York
Coeficientes de crédito	8	Nueva York y estados adyacentes

Desarrolladores inmobiliarios y corredores de hipotecas

Detalles de la asociación con el sector inmobiliario:

• Asociaciones totales de desarrollo inmobiliario: 25
• Tamaño de la red del corredor hipotecario: 47 socios activos
• Cartera total de préstamos de bienes raíces comerciales: $ 1.2 mil millones

Proveedores de servicios de tecnología

Categoría de tecnología	Número de proveedores	Inversión tecnológica anual
Sistemas bancarios centrales	3	$ 4.7 millones
Ciberseguridad	2	$ 2.3 millones
Servicios en la nube	4	$ 1.9 millones

Redes de pequeñas empresas en el área metropolitana de Nueva York

Composición de red de asociación de pequeñas empresas:

• Asociaciones totales de pequeñas empresas: 189
• Duración promedio de la asociación: 4.2 años
• Cartera total de préstamos para pequeñas empresas: $ 385 millones

Flushing Financial Corporation (FFIC) - Modelo de negocio: actividades clave

Servicios de banca comercial y de consumo

A partir del cuarto trimestre de 2023, Flushing Financial Corporation reportó activos totales de $ 7.37 mil millones. El banco opera 21 sucursales de servicio completo principalmente en el área metropolitana de Nueva York.

Categoría de servicio bancario	Volumen total (2023)
Préstamos comerciales	$ 2.64 mil millones
Préstamos al consumo	$ 1.89 mil millones
Cartera de préstamos totales	$ 4.53 mil millones

Préstamo y origen hipotecario

En 2023, Flushing Financial originó $ 612 millones en préstamos hipotecarios residenciales.

• Originación de la hipoteca residencial: $ 612 millones
• Cartera de servicios de préstamos hipotecarios: $ 3.21 mil millones
• Tamaño promedio del préstamo hipotecario: $ 426,000

Gestión de productos de depósito e inversión

Producto de depósito	Saldo total (2023)
Cuentas corrientes	$ 1.87 mil millones
Cuentas de ahorro	$ 2.13 mil millones
Certificados de depósito	$ 1.42 mil millones

Gestión de riesgos y monitoreo de cumplimiento

Ratio de préstamos sin rendimiento: 0.62% al 31 de diciembre de 2023.

• Personal de cumplimiento: 37 empleados a tiempo completo
• Presupuesto de cumplimiento anual: $ 4.2 millones
• Puntuación de examen regulatorio: 1 (calificación más alta)

Desarrollo de la plataforma de banca digital

Volumen de transacciones de banca digital en 2023: 6.2 millones de transacciones.

Métrica de banca digital	2023 rendimiento
Usuarios de banca móvil	87,600
Usuarios bancarios en línea	132,400
Volumen de transacción digital	6.2 millones

Flushing Financial Corporation (FFIC) - Modelo de negocio: recursos clave

Fuerte presencia bancaria regional en Nueva York

A partir del cuarto trimestre de 2023, Flushing Financial Corporation opera 22 sucursales de servicio completo ubicados principalmente en Queens, Brooklyn y el condado de Nassau, Nueva York.

Categoría de ubicación	Número de ramas
Reinas	12
Brooklyn	6
Condado de Nassau	4

Equipo experimentado de gestión financiera

Composición de liderazgo a partir de 2024:

• Miembros del equipo ejecutivo total: 7
• Experiencia bancaria promedio: 22 años
• Tenencia del CEO John Buran: 15 años

Infraestructura de banca digital robusta

Servicio digital	Métricas de usuario
Usuarios bancarios en línea	48,375
Usuarios de banca móvil	36,250
Volumen de transacción digital	1.2 millones mensuales

Cartera de préstamos sustancial

Cartera de préstamos totales al 31 de diciembre de 2023: $ 4.89 mil millones

• Préstamos residenciales multifamiliares: $ 3.24 mil millones
• Préstamos comerciales de bienes raíces: $ 1.15 mil millones
• Préstamos comerciales e industriales: $ 385 millones
• Préstamos al consumidor: $ 100 millones

Base de depósito de clientes

Tipo de depósito	Cantidad total
Depósitos totales	$ 5.67 mil millones
Depósitos de cojinete sin interés	$ 612 millones
Depósitos con intereses	$ 5.058 mil millones

Flushing Financial Corporation (FFIC) - Modelo de negocio: propuestas de valor

Soluciones bancarias personalizadas para comunidades locales

A partir del cuarto trimestre de 2023, Flushing Financial Corporation atiende a 48 ubicaciones de sucursales principalmente en el área metropolitana de Nueva York. Los activos totales informaron en $ 7.57 mil millones con una cartera de préstamos de $ 5.34 mil millones.

Métricas bancarias comunitarias	2023 datos
Ubicaciones de sucursales totales	48
Activos totales	$ 7.57 mil millones
Cartera de préstamos totales	$ 5.34 mil millones

Tasas de interés competitivas sobre préstamos y depósitos

FFIC ofrece tarifas competitivas en múltiples categorías de productos:

• Tasas hipotecarias residenciales: 6.25% - 7.50%
• Tasas de préstamo personal: 8.99% - 15.99%
• Tasas de préstamo comercial: 7.25% - 12.50%
• Interés de cuenta de ahorro: 3.75% - 4.25%
• Certificado de tasas de depósito: 4.50% - 5.25%

Convenientes canales bancarios digitales y físicos

Canal bancario	2023 métricas
Ubicaciones de ramas físicas	48
Usuarios bancarios en línea	87,500
Usuarios de banca móvil	62,300
Red de cajeros automáticos	76 cajeros automáticos

Productos financieros especializados para pequeñas empresas

Portafolio de préstamos para pequeñas empresas a partir de 2023:

• Préstamos totales de pequeñas empresas: $ 1.27 mil millones
• Tamaño promedio del préstamo para pequeñas empresas: $ 275,000
• Tasa de aprobación de préstamos para pequeñas empresas: 68%

Enfoque de servicio al cliente basado en relaciones

Métricas de servicio al cliente	2023 rendimiento
Cuentas totales de clientes	142,500
Tasa de retención de clientes	86%
Duración promedio de la relación con el cliente	7.3 años

Flushing Financial Corporation (FFIC) - Modelo de negocio: relaciones con los clientes

Gestión de la relación bancaria personal

A partir del cuarto trimestre de 2023, Flushing Financial Corporation mantiene 18 sucursales bancarias de servicio completo en el área metropolitana de Nueva York. La gestión de la relación bancaria personal involucra a 42 gerentes de relaciones dedicados que atienden a aproximadamente 12,500 clientes activos de banca comercial y personal.

Segmento de clientes	Número de clientes	Valor de relación promedio
Banca comercial	3,750	$487,000
Banca personal	8,750	$156,500

Soporte bancario en línea y móvil

La plataforma de banca digital admite 9.200 usuarios activos de banca en línea y 7.500 usuarios de aplicaciones de banca móvil a diciembre de 2023.

• Tasa de descarga de la aplicación móvil: 3.200 nuevos usuarios en 2023
• Volumen de transacciones en línea: 427,500 transacciones mensuales
• Disponibilidad de la plataforma digital: 99.97% de tiempo de actividad

Interacción de cliente basada en sucursales

Flushing Financial Corporation opera 18 sucursales físicas con interacciones diarias promedio de clientes de 215 clientes por sucursal.

Tipo de ubicación de rama	Número de ramas	Transacciones diarias promedio
Urbano	8	285
Suburbano	10	165

Servicios de asesoramiento financiero dirigido

El equipo de asesoramiento financiero consta de 24 asesores financieros certificados que atienden a 1.850 clientes de alto valor neto con servicios de gestión de cartera.

• Tamaño promedio de la cartera: $ 2.3 millones
• Ingresos del servicio de asesoramiento: $ 4.7 millones en 2023
• Tasa de retención del cliente: 89.5%

Programas de participación centrados en la comunidad

El presupuesto de participación comunitaria para 2023 fue de $ 375,000, apoyando a 42 iniciativas de la comunidad local en la región metropolitana de Nueva York.

Categoría de compromiso	Número de programas	Inversión total
Patrocinios educativos	15	$125,000
Soporte de pequeñas empresas	12	$95,000
Desarrollo comunitario	15	$155,000

Flushing Financial Corporation (FFIC) - Modelo de negocios: canales

Red de sucursales físicas en el área metropolitana de Nueva York

A partir de 2023, Flushing Financial Corporation opera 23 ubicaciones de ramas de servicio completo Principalmente concentrado en el área metropolitana de Nueva York.

Tipo de ubicación de rama	Número de ramas	Concentración geográfica
Reinas	12	51.2%
Brooklyn	7	30.4%
Condado de Nassau	4	17.4%

Plataforma bancaria en línea

La plataforma digital del banco admite $ 1.87 mil millones en transacciones digitales totales anualmente.

• Usuarios bancarios en línea activos: 65,420
• Volumen de transacción digital mensual promedio: 156,300
• Cifrado de seguridad de la plataforma digital: SSL de 256 bits

Aplicación de banca móvil

La aplicación móvil de Flushing Financial es compatible servicios bancarios integrales.

Función de la aplicación móvil	Disponibilidad
Depósito de cheque móvil	Sí
Pago de facturas	Sí
Fondos de transferencia	Sí
Descargas de aplicaciones móviles	42,750

Servicios de banca telefónica

El banco mantiene un Centro de atención al cliente 24/7.

• Tiempo de respuesta promedio del centro de llamadas: 2.5 minutos
• Volumen anual de llamadas: 218,600 interacciones con el cliente
• Soporte del idioma: inglés, chino, coreano

Red de cajeros automáticos

Flushing Financial proporciona acceso al cliente a través de múltiples canales de cajeros automáticos.

Detalles de la red de cajeros automáticos	Cantidad
Cajeros automáticos	37
ATM de red compartidos	1,200+
Transacciones anuales de cajeros automáticos	742,300

Flushing Financial Corporation (FFIC) - Modelo de negocio: segmentos de clientes

Empresas pequeñas a medianas

A partir del cuarto trimestre de 2023, Flushing Financial Corporation atiende a aproximadamente 3.750 clientes comerciales pequeños a medianos en el área metropolitana de Nueva York.

Segmento de negocios	Total de clientes	Tamaño promedio del préstamo
Pequeñas empresas	2,350	$425,000
Empresas medianas	1,400	$1,250,000

Solicitantes de hipotecas residenciales locales

FFIC originó $ 487 millones en hipotecas residenciales en 2023, atendiendo a 2.100 clientes de hipotecas residenciales.

• Monto mediano del préstamo hipotecario: $ 385,000
• Enfoque geográfico primario: región metropolitana de Nueva York
• Cuota de mercado de hipotecas residenciales: 3.2% en el mercado local

Clientes de banca minorista individual

Total de los clientes de la banca minorista: 85,400 al 31 de diciembre de 2023.

Tipo de cliente	Número de clientes	Saldo de cuenta promedio
Comprobación personal	52,600	$18,750
Ahorros personales	32,800	$42,500

Inversores inmobiliarios comerciales

Cartera de préstamos inmobiliarios comerciales: $ 1.2 mil millones en 2023.

• Total de clientes inmobiliarios comerciales: 620
• Tamaño promedio del préstamo inmobiliario comercial: $ 1.93 millones
• Concentración geográfica: área metropolitana de Nueva York

Organizaciones basadas en la comunidad

Relaciones bancarias comunitarias: 175 organizaciones locales sin fines de lucro y comunitarios.

Tipo de organización	Relaciones totales	Inversiones comunitarias totales
Organizaciones sin fines de lucro locales	95	$ 3.2 millones
Desarrollo comunitario	80	$ 2.7 millones

Flushing Financial Corporation (FFIC) - Modelo de negocio: Estructura de costos

Compensación y beneficios de los empleados

A partir del cuarto trimestre de 2023, los gastos de compensación de empleados totales de Flushing Financial Corporation fueron de $ 54.3 millones. El desglose incluye:

Categoría de gastos	Monto ($)
Salarios	42,100,000
Seguro médico	5,600,000
Beneficios de jubilación	4,300,000
Impuestos sobre la nómina	2,300,000

Mantenimiento de tecnología e infraestructura

Los costos anuales de infraestructura de tecnología para 2023 totalizaron $ 12.7 millones:

• Mantenimiento de sistemas de TI: $ 4.9 millones
• Inversiones de ciberseguridad: $ 3.2 millones
• Infraestructura de red y comunicación: $ 2.8 millones
• Licencias de software: $ 1.8 millones

Gastos de cumplimiento regulatorio

Los gastos relacionados con el cumplimiento en 2023 ascendieron a $ 8.6 millones:

Área de cumplimiento	Costo ($)
Informes legales y regulatorios	3,900,000
Auditoría y gestión de riesgos	2,700,000
Capacitación de cumplimiento	1,200,000
Tecnología reguladora	800,000

Costos de operación de sucursal

Los gastos operativos totales de la sucursal para 2023 fueron de $ 22.4 millones:

• Alquiler y ocupación: $ 9.6 millones
• Utilidades: $ 3.2 millones
• Equipo de rama y mantenimiento: $ 5.7 millones
• Seguridad de la sucursal: $ 3.9 millones

Gastos de marketing y adquisición de clientes

Los gastos de marketing para 2023 totalizaron $ 7.5 millones:

Canal de marketing	Gastar ($)
Marketing digital	3,200,000
Publicidad tradicional	2,100,000
Patrocinios comunitarios	1,400,000
Programas de referencia de clientes	800,000

Flushing Financial Corporation (FFIC) - Modelo de negocios: flujos de ingresos

Ingresos por intereses de la cartera de préstamos

Para el año fiscal 2023, Flushing Financial Corporation reportó ingresos por intereses totales de $ 268.3 millones. El desglose de la cartera de préstamos es el siguiente:

Tipo de préstamo	Saldo total	Ingresos por intereses
Inmobiliario comercial	$ 3.68 mil millones	$ 142.5 millones
Hipotecas residenciales	$ 2.41 mil millones	$ 87.6 millones
Préstamos multifamiliares	$ 1.95 mil millones	$ 38.2 millones

Tarifas de origen de la hipoteca

Las tarifas de origen de la hipoteca para 2023 totalizaron $ 12.4 millones, con una tarifa promedio de 1.35% por transacción hipotecaria.

Cargos de servicio de cuentas de depósito

Los cargos de servicio en cuentas de depósito generaron $ 9.7 millones en ingresos para 2023:

• Tarifas de la cuenta corriente: $ 5.3 millones
• Cargos por sobregiro: $ 2.8 millones
• Tarifas de mantenimiento mensual: $ 1.6 millones

Comisiones de productos de inversión

Las comisiones de productos de inversión alcanzaron $ 6.2 millones en 2023:

Tipo de producto	Ingresos por comisión
Fondos mutuos	$ 3.1 millones
Planificación de jubilación	$ 2.1 millones
Gestión de patrimonio	$ 1.0 millones

Tarifas de transacción bancaria digital

Las tarifas de transacción bancaria digital ascendieron a $ 4.5 millones en 2023:

• Tarifas de transferencia en línea: $ 2.3 millones
• Tarifas de transacción bancaria móvil: $ 1.7 millones
• Tarifas de transacción de cajeros automáticos: $ 0.5 millones

Flushing Financial Corporation (FFIC) - Canvas Business Model: Value Propositions

You're looking at the core differentiators for Flushing Financial Corporation (FFIC) as of late 2025. It's not just about the money; it's about how they deliver it, especially in their key New York markets. Their value proposition leans heavily on a localized, relationship-first approach, which you can see reflected in their deposit growth and targeted expansion.

Localized, relationship-based banking with personalized attention.

FFIC emphasizes building deep, personal relationships, which seems to be paying off in their core deposit base. For instance, average noninterest-bearing deposits increased by 2.1% quarter-over-quarter and 5.7% year-over-year as of the third quarter of 2025. This suggests customers are keeping core, low-cost funds with them. They are actively growing their checking base, too; checking account openings increased 6% quarter-over-quarter in the first quarter of 2025. To maintain this focus, they are expanding their physical footprint strategically, announcing plans for a new full-service branch in Chinatown, NY, set to open in the Fall of 2025. They definitely want to be where their customers are, both physically and financially.

Expertise in New York commercial and multi-family real estate financing.

The backbone of Flushing Financial Corporation's lending is real estate, particularly multi-family properties in the New York area. Their commitment to conservative underwriting is a key value point, especially given the size of this concentration. As of September 30, 2025, the average loan-to-value (LTV) across the entire real estate portfolio was less than 35%. Furthermore, only about 1% of gross loans, totaling $66.8 million, had an LTV of 75% or more. This discipline is a direct contrast to the higher concentration risk seen elsewhere; their Investor CRE concentration was 475% of Risk-Based Capital (RBC) as of November 2025.

Here's a quick look at where that real estate focus stands:

Loan Category	Amount as of 12/31/2024 (in 000s)	Percentage of Total Loans (as of 12/31/2024)
Multifamily (5 or more) Residential	$2,600,637	38.2%
Commercial Real Estate	$2,712,261	39.8%
Total Real Estate Loans	$6,140,824	90.1%

The rent-regulated multifamily segment, a unique New York niche, represents about 18% of their total loans, and that specific portfolio maintains a strong weighted average debt coverage ratio of 1.7x based on recent reviews.

Full range of products comparable to large commercial banks.

While they focus on relationships, Flushing Financial Corporation makes sure you don't have to go elsewhere for core services. They offer a full complement of deposit, loan, equipment finance, and cash management services. At the end of 2024, their gross loans outstanding stood at $6,737.8 million, supported by total deposits of $7.3 billion. This scale allows them to compete with bigger players on product breadth.

Multilingual service to effectively serve diverse, multicultural markets.

Serving the diverse communities in the New York City metro area is a clear value driver. Flushing Bank has bankers who can communicate in the languages prevalent in these multicultural markets. They have actively expanded this capability, having expanded their Asian Banking model to cover one-third of their branch network by 2023. As of 3Q25, their focus on Asian communities is quantified by total loans of $736.5 million and deposits of $1.4 billion in that segment. The bank offers services in over twenty languages, including Cantonese and Mandarin, to meet local needs.

Convenience of both physical branches and national digital brands.

The strategy blends the local touch with national reach. You get the personalized service from their banking offices located in Queens, Brooklyn, Manhattan, and on Long Island. At the same time, they foster relationships with consumers nationwide through their online banking division, which operates under the iGObanking® and BankPurely® brands. This dual approach addresses the need for both in-person complex transactions and convenient digital access. If onboarding takes 14+ days, churn risk rises, so digital convenience is defintely key to retention.

Finance: draft 13-week cash view by Friday.

Flushing Financial Corporation (FFIC) - Canvas Business Model: Customer Relationships

You're looking at how Flushing Financial Corporation (FFIC) keeps its customers close, blending old-school branch service with newer digital tools. It's about being local yet accessible.

Dedicated, personalized relationship management at the branch level.

Flushing Bank, the subsidiary, has been building relationships since 1929. The core strategy emphasizes personalized attention, with bankers trained to communicate in the prevalent languages within its multicultural markets. This local focus is supported by a physical footprint across New York. As of the latest data, Flushing Bank operates 28 full-service branches across its key areas:

• Queens: 10 locations
• Kings: 6 locations
• New York: 3 locations
• Nassau: 4 locations
• Suffolk: 5 locations

The bank has actively worked to tailor this service, having expanded its Asian Banking model to a third of its branch network by 2023. This commitment to localized, personal service is a key differentiator.

Community-based approach, supporting local businesses and charitable events.

FFIC's community ties are formalized through its Community Reinvestment Act (CRA) performance, having received an "Outstanding" rating at its previous FDIC evaluation dated July 9th, 2021. The bank actively supports its operating area by originating multifamily residential mortgages for low- to moderate-income households. Furthermore, the bank has contributed financial and volunteer support to over a hundred organizations along with issuing grants to community organizations. A recent example of this community focus is the announcement that Flushing Bank will be honored with the Bridge Builder Award at the 2025 Chinatown Partnership and Chinatown BID Gala in November 2025.

The strength of these relationships is evident in loan retention metrics. For instance, in the second quarter of 2025, the bank successfully retained 92% of loans due to reprice in that quarter at a weighted average rate of 6.89%, which was 154 basis points higher than the prior rate, a result management attributes to strong client relationships.

Here's a quick look at the deposit base that these relationships support as of Q2 2025:

Metric	Value (as of Q2 2025)	Change Basis
Average Total Deposits	$7.6 billion	Up 5.7% Year-over-Year
Average Non-Interest Bearing Deposits	$875,000,000	Up 2.4% Quarter-over-Quarter

Self-service digital tools via iGObanking® and BankPurely® platforms.

FFIC serves consumers nationwide through its internet banking division, operating under the iGObanking® and BankPurely® brands. This digital channel offers competitively priced deposit products to customers outside the immediate branch footprint. While specific 2025 user numbers aren't public, the bank has invested in a digital transformation project to enhance the online experience, including new online applications and mobile/online banking platforms. This digital focus aligns with the industry trend where digital banking strategists in 2025 are pressured to drive sales and deepen relationships, not just cut costs.

Advisory service for complex commercial real estate financing.

The experienced lending teams at Flushing Bank create mortgage solutions for real estate owners and property managers, focusing on complex areas like commercial real estate (CRE) lending. The bank's CRE concentration stood at 493% of Risk-Based Capital (RBC) at June 30, 2025. For its rent-regulated multifamily portfolio, which is a notable part of its lending, the bank maintains conservative underwriting standards, with an average Loan-to-Value (LTV) ratio of 55% and a Debt Service Coverage Ratio (DSCR) of 1.7x. This suggests a high-touch, advisory relationship for these sophisticated commercial clients.

Finance: draft Q3 2025 loan portfolio concentration review by next Tuesday.

Flushing Financial Corporation (FFIC) - Canvas Business Model: Channels

You're mapping out how Flushing Financial Corporation (FFIC) gets its value proposition to the market, and it's a mix of traditional footprint and digital reach. Here's the breakdown of their current channels as of late 2025, grounded in the latest available figures.

The physical presence remains anchored in the New York City metropolitan area, serving Queens, Brooklyn, Manhattan, and Long Island. While the last confirmed total count was 19 banking offices as of 2015, this physical network is actively being augmented, with a new location opening in Jackson Heights in September 2025, and a planned full-service branch opening in Chinatown in the Fall of 2025. This physical network supports the community-based approach, with the Asian Banking model expanded to one-third of the branch network as of 2023.

FFIC utilizes direct online banking channels through its specialized brands. iGObanking® serves consumers nationwide with competitively priced deposit products. Furthermore, BankPurely® operates as a purely digital division of Flushing Bank, specifically targeting environmentally conscious consumers with online-only features. This digital focus aligns with broader market trends, where over 78% of consumers prefer using a mobile app or online banking website for day-to-day management.

The experienced lending teams focus heavily on real estate, a core competency. As of September 30, 2025, approximately 91% of the total loan portfolio was collateralized by real estate, carrying an average loan-to-value ratio of less than 35%. The multifamily and commercial real estate segments specifically maintain weighted average debt coverage ratios of approximately 1.7x, showing a conservative underwriting approach for these property owners and managers.

Mobile and online platforms are critical for both retail and business customers. The bank provides digital solutions including online login, mobile app access, bill pay, and mobile check deposits. This supports the growth in digital deposits, as evidenced by the 7.2% sequential increase in noninterest-bearing deposits reported in the third quarter of 2025.

Market expansion is clearly being executed through physical channel additions. The company has confirmed the opening of the Jackson Heights branch in September 2025, and the planned opening of a new Chinatown branch in the Fall of 2025, fulfilling the strategy of adding new physical touchpoints in key markets. This physical expansion complements the national digital reach of its online divisions.

Here is a summary of the key channel-related metrics as of late 2025:

Channel Component	Metric/Data Point	Date/Context
Physical Offices Baseline	19 banking offices (Queens, Brooklyn, Manhattan, Long Island)	As of 2015
New Physical Office Opened	Jackson Heights Branch Opening	September 2025
Planned Physical Office Opening	Chinatown Branch Opening	Fall 2025
Digital Division 1	iGObanking®	Serves consumers nationwide
Digital Division 2	BankPurely®	Digital division of Flushing Bank
Real Estate Loan Portfolio Coverage	Weighted average debt coverage ratio of 1.7x	Q3 2025
Real Estate Collateralization	91% of loan portfolio collateralized by real estate	Q3 2025
Digital Deposit Growth	Noninterest-bearing deposits increased by 7.2%	Quarter-over-quarter, Q3 2025

Finance: draft the 2026 capital expenditure budget for branch build-outs by end of Q4 reporting.

Flushing Financial Corporation (FFIC) - Canvas Business Model: Customer Segments

FFIC serves distinct customer groups across its banking operations, heavily weighted toward the New York metropolitan area, but also reaching consumers nationally through digital channels.

• - Commercial real estate owners and property managers in the NY metro area.
• - Families and individuals in Queens, Brooklyn, Manhattan, and Long Island.
• - Small to mid-sized businesses requiring cash management and equipment finance.
• - Consumers nationwide seeking high-yield deposits via digital brands.
• - Multicultural communities in the NY area, served by multilingual staff.

The focus on commercial real estate is evident in the loan portfolio composition. The investor Commercial Real Estate (CRE) concentration stands at 475% of Risk-Based Capital (RBC) as of the latest data. Within the total loan portfolio, multifamily loans dominate, making up 37% of total loans. A specific concentration within this segment is in New York City rent-regulated multifamily properties, which account for approximately 18% of total loans.

For local community banking, the government banking unit, which serves public municipalities across the New York City metropolitan area, held total deposits of $1,775.5 million as of December 31, 2024. The overall deposit base, as of the second quarter of 2025, averaged $7.6 billion, showing a year-over-year increase of 5.7%.

The digital segment targets consumers nationwide through its brands, iGObanking.com® and BankPurely®. The strategic focus on enhancing the funding base is reflected in the growth of noninterest-bearing deposits, which increased by 7.2% quarter-over-quarter in the third quarter of 2025. Total assets for Flushing Financial Corporation were reported at $8.776 billion as of June 30, 2025.

Here's a quick look at some relevant financial metrics that touch upon the scale of these customer-related activities:

Metric	Amount/Value	As of Date/Period
Total Average Deposits	$7.6 billion	Q2 2025
Total Assets	$8.776 billion	June 30, 2025
Total Loans	$6.6 billion	Latest
Noninterest-Bearing Deposit Growth (QoQ)	7.2%	Q3 2025
Multifamily Loans (% of Total Loans)	37%	Latest

The bank maintains a commitment to the local area, supported by multilingual staff to serve its diverse base in the NY area. The total loan portfolio size was $6.6 billion at the latest reporting period.

Flushing Financial Corporation (FFIC) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive Flushing Financial Corporation's operations as of late 2025. Honestly, for a bank, the cost structure is dominated by what it pays for money and what it sets aside for potential loan problems.

The most direct cost of funding comes from the money they borrow, primarily deposits. You see this clearly in the second quarter of 2025, where the Interest expense on deposits hit $64.2 million. That's a major outflow right there, even as the Net Interest Margin (NIM) expanded to 2.54% on a GAAP basis for that same quarter.

Next up is the cost associated with keeping the lights on and the people paid. Personnel costs for branch staff and specialized lending teams are a significant, recurring expense. While a precise total for all personnel isn't immediately available, we can see the top-level compensation for the leadership team driving those efforts. For instance, the President and Chief Executive Officer, John R. Buran, had total compensation reported at $2,169,715. The Chief Operating Officer, Maria Grasso, had total compensation of $1,065,585. These figures give you a sense of the investment in key human capital.

The bank must also account for potential bad loans through the Provision for credit losses. For Q2 2025, this provision stood at $4.2 million. This was up from $0.8 million in the same period last year, reflecting a more cautious stance or specific charge-offs. The allowance for credit losses to loans ratio was stable at 58 basis points back in Q4 2023, indicating a historical discipline, though the Q2 2025 provision suggests current pressures.

Then you have the one-time, strategic costs that hit the bottom line hard. You'll recall the major balance sheet restructuring efforts that started in late 2024; management projected a Q4 loss of about $85 million related to those asset sales and prepayments. This was part of a move to sell lower-yielding securities and prepay FHLB advances to reposition for better earnings going forward.

Finally, we look at the day-to-day operational overhead, which covers Technology and branch operations expenses. Total Non-interest Expense for the three months ending June 30, 2025, was reported at $40.4 million, which was an increase of 3.4% for the quarter. Looking at a specific component, Other Operating Expenses for June 2025 were reported at $34.5Mn. The company has guided that overall Non-Interest Expense Growth for the full year 2025 is expected to be in the range of 4.5% to 5.5%.

Here's a quick look at how some of these key cost components stack up for Q2 2025:

Cost Category	Amount (Q2 2025)	Context/Notes
Interest Expense on Deposits	$64.2 million	Cost of funding for the quarter.
Provision for Credit Losses	$4.2 million	Set aside for potential loan losses.
Non-Interest Expense (Total)	$40.4 million	Total non-interest costs for the quarter.
Other Operating Expenses	$34.5Mn	Specific component of operating costs for June 2025.
CEO Total Compensation	$2,169,715	Illustrative of personnel cost at the executive level.

The bank is also managing its deposit costs, with the Cost of Deposits increasing 8 basis points quarter-over-quarter to 3.1% in Q2 2025. The management team is definitely focused on keeping these operational costs in check while executing on its balance sheet repositioning.

Flushing Financial Corporation (FFIC) - Canvas Business Model: Revenue Streams

The revenue streams for Flushing Financial Corporation (FFIC) are fundamentally anchored in traditional banking activities, heavily weighted toward interest income derived from its lending and investment portfolios, supplemented by fee-based services. You need to look at the core components to understand the profitability engine.

The primary driver remains the Net Interest Income (NII) generated from the loan portfolio and earning assets. For the second quarter of 2025, this critical metric stood at $53.2 million. This performance reflects the ongoing strategy of balance sheet repositioning and disciplined funding cost management, which led to a Net Interest Margin (NIM) expansion in the quarter.

A key element influencing future NII is the repricing of the existing loan book. The business model anticipates significant benefit from this, with a specific focus on $511 million of loans scheduled to reprice higher during 2025. This forward-looking repricing activity is a planned lever to enhance interest income as assets mature or reset.

The secondary, yet growing, component of revenue is Non-interest income. This stream saw a substantial surge in Q2 2025, reaching $10.3 million. This growth was not passive; it was driven by specific actions, namely higher net gains on loan sales and improved Bank Owned Life Insurance (BOLI) income.

To give you a clearer picture of the Q2 2025 income composition, here is a quick look at the key revenue line items:

Revenue Component	Amount (Q2 2025)
Net Interest Income (NII)	$53.2 million
Non-interest Income	$10.3 million
Total Interest Income	$117.4 million

The final category of revenue streams involves the service-oriented side of Flushing Bank. This includes:

• Fees from deposit accounts.
• Revenue generated from cash management services for commercial clients.
• Income derived from other banking services, such as trust and investment management fees.

While specific dollar figures for the combined fee income are not as readily broken out in the same summary as NII, the growth in non-interest income suggests these fee-based businesses are contributing positively to the overall revenue base, alongside gains from loan sales and BOLI. The focus on noninterest-bearing deposit growth also supports the funding side, which indirectly impacts the cost structure supporting NII generation.

Finance: draft a sensitivity analysis on the $511 million repricing for Q4 2025 impact on NII by next Tuesday.