Flushing Financial Corporation (FFIC): Business Model Canvas [Jan-2025 Mis à jour]

Plongez dans le plan stratégique de Flushing Financial Corporation (FFIC), une puissance bancaire régionale dynamique qui transforme les services financiers traditionnels à travers des approches innovantes. En fabriquant méticuleusement un modèle commercial qui équilibre l'engagement communautaire local avec des solutions numériques de pointe, FFIC s'est positionné comme un acteur distinctif dans le paysage bancaire métropolitain de New York. Leur stratégie unique entrelace des relations client personnalisées, des infrastructures technologiques robustes et des produits financiers ciblés pour créer une proposition de valeur convaincante qui les distingue sur un marché financier concurrentiel.

Flushing Financial Corporation (FFIC) - Modèle d'entreprise: partenariats clés

Banques communautaires locales et coopératives de crédit

En 2024, Flushing Financial Corporation maintient des partenariats stratégiques avec:

Type de partenaire	Nombre de partenariats	Couverture géographique
Banques communautaires locales	12	Région métropolitaine de New York
Coopératives de crédit	8	New York et États adjacents

Promoteurs immobiliers et courtiers hypothécaires

Détails du partenariat avec le secteur immobilier:

• Partenariats totaux de développement immobilier: 25
• Taille du réseau de courtier hypothécaire: 47 partenaires actifs
• Portfolio total de prêts immobiliers commerciaux: 1,2 milliard de dollars

Fournisseurs de services technologiques

Catégorie de technologie	Nombre de prestataires	Investissement technologique annuel
Systèmes bancaires de base	3	4,7 millions de dollars
Cybersécurité	2	2,3 millions de dollars
Services cloud	4	1,9 million de dollars

Réseaux de petites entreprises dans la région métropolitaine de New York

Composition du réseau de partenariats pour petites entreprises:

• Partenariats totaux pour les petites entreprises: 189
• Durée du partenariat moyen: 4,2 ans
• Portfolio total de prêts aux petites entreprises: 385 millions de dollars

Flushing Financial Corporation (FFIC) - Modèle d'entreprise: activités clés

Services bancaires commerciaux et grand public

Au quatrième trimestre 2023, Flushing Financial Corporation a déclaré un actif total de 7,37 milliards de dollars. La banque exploite 21 succursales à service complet principalement dans la région métropolitaine de New York.

Catégorie de service bancaire	Volume total (2023)
Prêts commerciaux	2,64 milliards de dollars
Prêts à la consommation	1,89 milliard de dollars
Portefeuille de prêts totaux	4,53 milliards de dollars

Prêts hypothécaires et origine

En 2023, Flushing Financial a créé 612 millions de dollars de prêts hypothécaires résidentiels.

• Origination hypothécaire résidentielle: 612 millions de dollars
• Portfolio de service de prêt hypothécaire: 3,21 milliards de dollars
• Taille moyenne du prêt hypothécaire: 426 000 $

Gestion des produits de dépôt et d'investissement

Dépôt de dépôt	Solde total (2023)
Comptes chèques	1,87 milliard de dollars
Comptes d'épargne	2,13 milliards de dollars
Certificats de dépôt	1,42 milliard de dollars

Gestion des risques et surveillance de la conformité

Ratio de prêts non performants: 0,62% au 31 décembre 2023.

• Personnel de conformité: 37 employés à temps plein
• Budget de conformité annuel: 4,2 millions de dollars
• Score d'examen réglementaire: 1 (note la plus élevée)

Développement de la plate-forme bancaire numérique

Volume des transactions bancaires numériques en 2023: 6,2 millions de transactions.

Métrique bancaire numérique	Performance de 2023
Utilisateurs de la banque mobile	87,600
Utilisateurs de la banque en ligne	132,400
Volume de transaction numérique	6,2 millions

Flushing Financial Corporation (FFIC) - Modèle d'entreprise: Ressources clés

Forte présence bancaire régionale à New York

Au quatrième trimestre 2023, Flushing Financial Corporation exploite 22 succursales à service complet principalement situées dans le Queens, Brooklyn et Nassau County, New York.

Catégorie de localisation	Nombre de branches
Reines	12
Brooklyn	6
Comté de Nassau	4

Équipe de gestion financière expérimentée

Composition du leadership à partir de 2024:

• Membres totaux de l'équipe de direction: 7
• Expérience bancaire moyenne: 22 ans
• Mandat du PDG John Buran: 15 ans

Infrastructure bancaire numérique robuste

Service numérique	Métriques des utilisateurs
Utilisateurs de la banque en ligne	48,375
Utilisateurs de la banque mobile	36,250
Volume de transaction numérique	1,2 million par mois

Portefeuille de prêts substantiel

Portfolio total des prêts au 31 décembre 2023: 4,89 milliards de dollars

• Prêts résidentiels multifamiliaux: 3,24 milliards de dollars
• Prêts immobiliers commerciaux: 1,15 milliard de dollars
• Prêts commerciaux et industriels: 385 millions de dollars
• Prêts à la consommation: 100 millions de dollars

Base de dépôt client

Type de dépôt	Montant total
Dépôts totaux	5,67 milliards de dollars
Dépôts d'intérêt sans intérêt	612 millions de dollars
Dépôts porteurs d'intérêt	5,058 milliards de dollars

Flushing Financial Corporation (FFIC) - Modèle d'entreprise: propositions de valeur

Solutions bancaires personnalisées pour les communautés locales

Au quatrième trimestre 2023, Flushing Financial Corporation dessert 48 succursales principalement dans la région métropolitaine de New York. Le total des actifs déclarés à 7,57 milliards de dollars avec un portefeuille de prêts de 5,34 milliards de dollars.

Métriques bancaires communautaires	2023 données
Total des succursales	48
Actif total	7,57 milliards de dollars
Portefeuille de prêts totaux	5,34 milliards de dollars

Taux d'intérêt concurrentiels sur les prêts et les dépôts

FFIC offre des tarifs compétitifs dans plusieurs catégories de produits:

• Taux hypothécaires résidentiels: 6,25% - 7,50%
• Taux de prêt personnel: 8,99% - 15,99%
• Taux de prêt commercial: 7,25% - 12,50%
• Intérêt du compte d'épargne: 3,75% - 4,25%
• Certificat de taux de dépôt: 4,50% - 5,25%

Canaux bancaires numériques et physiques pratiques

Canal bancaire	2023 métriques
Emplacements de branche physiques	48
Utilisateurs de la banque en ligne	87,500
Utilisateurs de la banque mobile	62,300
Réseau ATM	76 ATM

Produits financiers spécialisés pour les petites entreprises

Portefeuille de prêts aux petites entreprises en 2023:

• Prêts totaux pour les petites entreprises: 1,27 milliard de dollars
• Taille moyenne des prêts aux petites entreprises: 275 000 $
• Taux d'approbation des prêts aux petites entreprises: 68%

Approche du service client axé sur les relations

Métriques du service client	Performance de 2023
Comptes clients totaux	142,500
Taux de rétention de la clientèle	86%
Durée moyenne de la relation client	7,3 ans

Flushing Financial Corporation (FFIC) - Modèle d'entreprise: relations avec les clients

Gestion des relations bancaires personnelles

Au quatrième trimestre 2023, Flushing Financial Corporation conserve 18 succursales bancaires à service complet dans la région métropolitaine de New York. La gestion des relations avec les banques personnelles implique 42 gestionnaires de relations dédiées desservant environ 12 500 clients commerciaux et bancaires commerciaux actifs.

Segment de clientèle	Nombre de clients	Valeur de relation moyenne
Banque commerciale	3,750	$487,000
Banque personnelle	8,750	$156,500

Assistance bancaire en ligne et mobile

La plate-forme bancaire numérique prend en charge 9 200 utilisateurs de services bancaires en ligne actifs et 7 500 utilisateurs d'applications bancaires mobiles en décembre 2023.

• Taux de téléchargement des applications mobiles: 3 200 nouveaux utilisateurs en 2023
• Volume de transaction en ligne: 427 500 transactions mensuelles
• Disponibilité de la plate-forme numérique: 99,97% de disponibilité

Interaction du client basé sur la succursale

Flushing Financial Corporation exploite 18 succursales physiques avec des interactions quotidiennes moyennes de 215 clients par succursale.

Type d'emplacement de la succursale	Nombre de branches	Transactions quotidiennes moyennes
Urbain	8	285
De banlieue	10	165

Services de conseil financier ciblés

L'équipe de conseil financière se compose de 24 conseillers financiers certifiés desservant 1 850 clients à haute teneur en matière de naissance avec des services de gestion de portefeuille.

• Taille moyenne du portefeuille: 2,3 millions de dollars
• Revenus de services consultatifs: 4,7 millions de dollars en 2023
• Taux de rétention de la clientèle: 89,5%

Programmes d'engagement axés sur la communauté

Le budget de l'engagement communautaire pour 2023 était de 375 000 $, soutenant 42 initiatives communautaires locales dans la région métropolitaine de New York.

Catégorie d'engagement	Nombre de programmes	Investissement total
Parrainages éducatifs	15	$125,000
Soutien aux petites entreprises	12	$95,000
Développement communautaire	15	$155,000

Flushing Financial Corporation (FFIC) - Modèle d'entreprise: canaux

Réseau de succursale physique dans la région métropolitaine de New York

En 2023, Flushing Financial Corporation opère 23 LIEUX DE BRICHAGE À SERVICE principalement concentré dans la région métropolitaine de New York.

Type d'emplacement de la succursale	Nombre de branches	Concentration géographique
Reines	12	51.2%
Brooklyn	7	30.4%
Comté de Nassau	4	17.4%

Plateforme bancaire en ligne

La plate-forme numérique de la banque prend en charge 1,87 milliard de dollars de transactions numériques totales annuellement.

• Utilisateurs bancaires en ligne actifs: 65 420
• Volume de transaction numérique mensuel moyen: 156 300
• Encryption de sécurité de la plate-forme numérique: SSL 256 bits

Application bancaire mobile

Les supports de l'application mobile de Flushing Financial services bancaires complets.

Fonctionnalité d'application mobile	Disponibilité
Dépôt de chèques mobiles	Oui
Rémunération	Oui
Transférer des fonds	Oui
Téléchargements d'applications mobiles	42,750

Services bancaires téléphoniques

La banque maintient un Centre de support client 24/7.

• Temps de réponse moyen du centre d'appel: 2,5 minutes
• Volume d'appel annuel: 218 600 interactions client
• Support linguistique: anglais, chinois, coréen

Réseau ATM

Flushing Financial offre aux clients un accès via plusieurs canaux ATM.

Détails du réseau ATM	Quantité
MAT propriétaires	37
ATM du réseau partagé	1,200+
Transactions ATM annuelles	742,300

Flushing Financial Corporation (FFIC) - Modèle d'entreprise: segments de clientèle

Petites et moyennes entreprises

Depuis le quatrième trimestre 2023, Flushing Financial Corporation dessert environ 3 750 clients commerciaux de petite à moyenne taille de la région métropolitaine de New York.

Segment d'entreprise	Total des clients	Taille moyenne du prêt
Petites entreprises	2,350	$425,000
Entreprises moyennes	1,400	$1,250,000

Demandeurs d'hypothèques résidentielles locales

FFIC a créé 487 millions de dollars de prêts hypothécaires résidentiels en 2023, desservant 2 100 clients hypothécaires résidentiels.

• Montant de prêt hypothécaire médian: 385 000 $
• Focus géographique primaire: région métropolitaine de New York
• Part de marché hypothécaire résidentiel: 3,2% sur le marché local

Clients bancaires de détail individuels

Total des clients bancaires au détail: 85 400 au 31 décembre 2023.

Type de client	Nombre de clients	Solde moyen du compte
Vérification personnelle	52,600	$18,750
Économies personnelles	32,800	$42,500

Investisseurs immobiliers commerciaux

Portefeuille de prêts immobiliers commerciaux: 1,2 milliard de dollars en 2023.

• Clients immobiliers commerciaux totaux: 620
• Taille du prêt immobilier commercial moyen: 1,93 million de dollars
• Concentration géographique: région métropolitaine de New York

Organisations communautaires

Relations bancaires communautaires: 175 organisations locales à but non lucratif et communautaires.

Type d'organisation	Relations totales	Investissements communautaires totaux
Organisation à but non lucratif locale	95	3,2 millions de dollars
Développement communautaire	80	2,7 millions de dollars

Flushing Financial Corporation (FFIC) - Modèle d'entreprise: Structure des coûts

Compensation et avantages sociaux des employés

Au quatrième trimestre 2023, les dépenses totales de rémunération des employés de Flushing Financial Corporation étaient de 54,3 millions de dollars. La ventilation comprend:

Catégorie de dépenses	Montant ($)
Salaires	42,100,000
Assurance maladie	5,600,000
Prestations de retraite	4,300,000
Taxes sur les salaires	2,300,000

Maintenance de technologie et d'infrastructure

Les coûts des infrastructures technologiques annuelles pour 2023 ont totalisé 12,7 millions de dollars:

• Maintenance des systèmes informatiques: 4,9 millions de dollars
• Investissements en cybersécurité: 3,2 millions de dollars
• Infrastructure de réseau et de communication: 2,8 millions de dollars
• Licence logicielle: 1,8 million de dollars

Frais de conformité réglementaire

Les dépenses liées à la conformité en 2023 s'élevaient à 8,6 millions de dollars:

Zone de conformité	Coût ($)
Représentation juridique et réglementaire	3,900,000
Audit et gestion des risques	2,700,000
Formation de la conformité	1,200,000
Technologie de réglementation	800,000

Coûts d'exploitation de la succursale

Les dépenses opérationnelles de la succursale totale pour 2023 étaient de 22,4 millions de dollars:

• Loyer et occupation: 9,6 millions de dollars
• Services publics: 3,2 millions de dollars
• Équipement de succursale et entretien: 5,7 millions de dollars
• Sécurité des succursales: 3,9 millions de dollars

Frais de marketing et d'acquisition des clients

Les dépenses de marketing pour 2023 ont totalisé 7,5 millions de dollars:

Canal de marketing	Dépenser ($)
Marketing numérique	3,200,000
Publicité traditionnelle	2,100,000
Parrainages communautaires	1,400,000
Programmes de référence client	800,000

Flushing Financial Corporation (FFIC) - Modèle d'entreprise: Strots de revenus

Revenu des intérêts du portefeuille de prêts

Pour l'exercice 2023, Flushing Financial Corporation a déclaré un revenu total d'intérêts de 268,3 millions de dollars. La répartition du portefeuille de prêts est la suivante:

Type de prêt	Solde total	Revenu d'intérêt
Immobilier commercial	3,68 milliards de dollars	142,5 millions de dollars
Hypothèques résidentielles	2,41 milliards de dollars	87,6 millions de dollars
Prêts multifamiliaux	1,95 milliard de dollars	38,2 millions de dollars

Frais d'origine hypothécaire

Les frais d'origine hypothécaire pour 2023 ont totalisé 12,4 millions de dollars, avec des frais moyens de 1,35% par transaction hypothécaire.

Frais de service de compte de dépôt

Les frais de service sur les comptes de dépôt ont généré 9,7 millions de dollars de revenus pour 2023:

• Frais de compte chèques: 5,3 millions de dollars
• Frais de découvert: 2,8 millions de dollars
• Frais de maintenance mensuels: 1,6 million de dollars

Commissions de produits d'investissement

Les commissions de produits d'investissement ont atteint 6,2 millions de dollars en 2023:

Type de produit	Revenus de commission
Fonds communs de placement	3,1 millions de dollars
Planification de la retraite	2,1 millions de dollars
Gestion de la richesse	1,0 million de dollars

Frais de transaction bancaire numérique

Les frais de transaction bancaire numérique s'élevaient à 4,5 millions de dollars en 2023:

• Frais de transfert en ligne: 2,3 millions de dollars
• Frais de transaction bancaire mobile: 1,7 million de dollars
• Frais de transaction ATM: 0,5 million de dollars

Flushing Financial Corporation (FFIC) - Canvas Business Model: Value Propositions

You're looking at the core differentiators for Flushing Financial Corporation (FFIC) as of late 2025. It's not just about the money; it's about how they deliver it, especially in their key New York markets. Their value proposition leans heavily on a localized, relationship-first approach, which you can see reflected in their deposit growth and targeted expansion.

Localized, relationship-based banking with personalized attention.

FFIC emphasizes building deep, personal relationships, which seems to be paying off in their core deposit base. For instance, average noninterest-bearing deposits increased by 2.1% quarter-over-quarter and 5.7% year-over-year as of the third quarter of 2025. This suggests customers are keeping core, low-cost funds with them. They are actively growing their checking base, too; checking account openings increased 6% quarter-over-quarter in the first quarter of 2025. To maintain this focus, they are expanding their physical footprint strategically, announcing plans for a new full-service branch in Chinatown, NY, set to open in the Fall of 2025. They definitely want to be where their customers are, both physically and financially.

Expertise in New York commercial and multi-family real estate financing.

The backbone of Flushing Financial Corporation's lending is real estate, particularly multi-family properties in the New York area. Their commitment to conservative underwriting is a key value point, especially given the size of this concentration. As of September 30, 2025, the average loan-to-value (LTV) across the entire real estate portfolio was less than 35%. Furthermore, only about 1% of gross loans, totaling $66.8 million, had an LTV of 75% or more. This discipline is a direct contrast to the higher concentration risk seen elsewhere; their Investor CRE concentration was 475% of Risk-Based Capital (RBC) as of November 2025.

Here's a quick look at where that real estate focus stands:

Loan Category	Amount as of 12/31/2024 (in 000s)	Percentage of Total Loans (as of 12/31/2024)
Multifamily (5 or more) Residential	$2,600,637	38.2%
Commercial Real Estate	$2,712,261	39.8%
Total Real Estate Loans	$6,140,824	90.1%

The rent-regulated multifamily segment, a unique New York niche, represents about 18% of their total loans, and that specific portfolio maintains a strong weighted average debt coverage ratio of 1.7x based on recent reviews.

Full range of products comparable to large commercial banks.

While they focus on relationships, Flushing Financial Corporation makes sure you don't have to go elsewhere for core services. They offer a full complement of deposit, loan, equipment finance, and cash management services. At the end of 2024, their gross loans outstanding stood at $6,737.8 million, supported by total deposits of $7.3 billion. This scale allows them to compete with bigger players on product breadth.

Multilingual service to effectively serve diverse, multicultural markets.

Serving the diverse communities in the New York City metro area is a clear value driver. Flushing Bank has bankers who can communicate in the languages prevalent in these multicultural markets. They have actively expanded this capability, having expanded their Asian Banking model to cover one-third of their branch network by 2023. As of 3Q25, their focus on Asian communities is quantified by total loans of $736.5 million and deposits of $1.4 billion in that segment. The bank offers services in over twenty languages, including Cantonese and Mandarin, to meet local needs.

Convenience of both physical branches and national digital brands.

The strategy blends the local touch with national reach. You get the personalized service from their banking offices located in Queens, Brooklyn, Manhattan, and on Long Island. At the same time, they foster relationships with consumers nationwide through their online banking division, which operates under the iGObanking® and BankPurely® brands. This dual approach addresses the need for both in-person complex transactions and convenient digital access. If onboarding takes 14+ days, churn risk rises, so digital convenience is defintely key to retention.

Finance: draft 13-week cash view by Friday.

Flushing Financial Corporation (FFIC) - Canvas Business Model: Customer Relationships

You're looking at how Flushing Financial Corporation (FFIC) keeps its customers close, blending old-school branch service with newer digital tools. It's about being local yet accessible.

Dedicated, personalized relationship management at the branch level.

Flushing Bank, the subsidiary, has been building relationships since 1929. The core strategy emphasizes personalized attention, with bankers trained to communicate in the prevalent languages within its multicultural markets. This local focus is supported by a physical footprint across New York. As of the latest data, Flushing Bank operates 28 full-service branches across its key areas:

• Queens: 10 locations
• Kings: 6 locations
• New York: 3 locations
• Nassau: 4 locations
• Suffolk: 5 locations

The bank has actively worked to tailor this service, having expanded its Asian Banking model to a third of its branch network by 2023. This commitment to localized, personal service is a key differentiator.

Community-based approach, supporting local businesses and charitable events.

FFIC's community ties are formalized through its Community Reinvestment Act (CRA) performance, having received an "Outstanding" rating at its previous FDIC evaluation dated July 9th, 2021. The bank actively supports its operating area by originating multifamily residential mortgages for low- to moderate-income households. Furthermore, the bank has contributed financial and volunteer support to over a hundred organizations along with issuing grants to community organizations. A recent example of this community focus is the announcement that Flushing Bank will be honored with the Bridge Builder Award at the 2025 Chinatown Partnership and Chinatown BID Gala in November 2025.

The strength of these relationships is evident in loan retention metrics. For instance, in the second quarter of 2025, the bank successfully retained 92% of loans due to reprice in that quarter at a weighted average rate of 6.89%, which was 154 basis points higher than the prior rate, a result management attributes to strong client relationships.

Here's a quick look at the deposit base that these relationships support as of Q2 2025:

Metric	Value (as of Q2 2025)	Change Basis
Average Total Deposits	$7.6 billion	Up 5.7% Year-over-Year
Average Non-Interest Bearing Deposits	$875,000,000	Up 2.4% Quarter-over-Quarter

Self-service digital tools via iGObanking® and BankPurely® platforms.

FFIC serves consumers nationwide through its internet banking division, operating under the iGObanking® and BankPurely® brands. This digital channel offers competitively priced deposit products to customers outside the immediate branch footprint. While specific 2025 user numbers aren't public, the bank has invested in a digital transformation project to enhance the online experience, including new online applications and mobile/online banking platforms. This digital focus aligns with the industry trend where digital banking strategists in 2025 are pressured to drive sales and deepen relationships, not just cut costs.

Advisory service for complex commercial real estate financing.

The experienced lending teams at Flushing Bank create mortgage solutions for real estate owners and property managers, focusing on complex areas like commercial real estate (CRE) lending. The bank's CRE concentration stood at 493% of Risk-Based Capital (RBC) at June 30, 2025. For its rent-regulated multifamily portfolio, which is a notable part of its lending, the bank maintains conservative underwriting standards, with an average Loan-to-Value (LTV) ratio of 55% and a Debt Service Coverage Ratio (DSCR) of 1.7x. This suggests a high-touch, advisory relationship for these sophisticated commercial clients.

Finance: draft Q3 2025 loan portfolio concentration review by next Tuesday.

Flushing Financial Corporation (FFIC) - Canvas Business Model: Channels

You're mapping out how Flushing Financial Corporation (FFIC) gets its value proposition to the market, and it's a mix of traditional footprint and digital reach. Here's the breakdown of their current channels as of late 2025, grounded in the latest available figures.

The physical presence remains anchored in the New York City metropolitan area, serving Queens, Brooklyn, Manhattan, and Long Island. While the last confirmed total count was 19 banking offices as of 2015, this physical network is actively being augmented, with a new location opening in Jackson Heights in September 2025, and a planned full-service branch opening in Chinatown in the Fall of 2025. This physical network supports the community-based approach, with the Asian Banking model expanded to one-third of the branch network as of 2023.

FFIC utilizes direct online banking channels through its specialized brands. iGObanking® serves consumers nationwide with competitively priced deposit products. Furthermore, BankPurely® operates as a purely digital division of Flushing Bank, specifically targeting environmentally conscious consumers with online-only features. This digital focus aligns with broader market trends, where over 78% of consumers prefer using a mobile app or online banking website for day-to-day management.

The experienced lending teams focus heavily on real estate, a core competency. As of September 30, 2025, approximately 91% of the total loan portfolio was collateralized by real estate, carrying an average loan-to-value ratio of less than 35%. The multifamily and commercial real estate segments specifically maintain weighted average debt coverage ratios of approximately 1.7x, showing a conservative underwriting approach for these property owners and managers.

Mobile and online platforms are critical for both retail and business customers. The bank provides digital solutions including online login, mobile app access, bill pay, and mobile check deposits. This supports the growth in digital deposits, as evidenced by the 7.2% sequential increase in noninterest-bearing deposits reported in the third quarter of 2025.

Market expansion is clearly being executed through physical channel additions. The company has confirmed the opening of the Jackson Heights branch in September 2025, and the planned opening of a new Chinatown branch in the Fall of 2025, fulfilling the strategy of adding new physical touchpoints in key markets. This physical expansion complements the national digital reach of its online divisions.

Here is a summary of the key channel-related metrics as of late 2025:

Channel Component	Metric/Data Point	Date/Context
Physical Offices Baseline	19 banking offices (Queens, Brooklyn, Manhattan, Long Island)	As of 2015
New Physical Office Opened	Jackson Heights Branch Opening	September 2025
Planned Physical Office Opening	Chinatown Branch Opening	Fall 2025
Digital Division 1	iGObanking®	Serves consumers nationwide
Digital Division 2	BankPurely®	Digital division of Flushing Bank
Real Estate Loan Portfolio Coverage	Weighted average debt coverage ratio of 1.7x	Q3 2025
Real Estate Collateralization	91% of loan portfolio collateralized by real estate	Q3 2025
Digital Deposit Growth	Noninterest-bearing deposits increased by 7.2%	Quarter-over-quarter, Q3 2025

Finance: draft the 2026 capital expenditure budget for branch build-outs by end of Q4 reporting.

Flushing Financial Corporation (FFIC) - Canvas Business Model: Customer Segments

FFIC serves distinct customer groups across its banking operations, heavily weighted toward the New York metropolitan area, but also reaching consumers nationally through digital channels.

• - Commercial real estate owners and property managers in the NY metro area.
• - Families and individuals in Queens, Brooklyn, Manhattan, and Long Island.
• - Small to mid-sized businesses requiring cash management and equipment finance.
• - Consumers nationwide seeking high-yield deposits via digital brands.
• - Multicultural communities in the NY area, served by multilingual staff.

The focus on commercial real estate is evident in the loan portfolio composition. The investor Commercial Real Estate (CRE) concentration stands at 475% of Risk-Based Capital (RBC) as of the latest data. Within the total loan portfolio, multifamily loans dominate, making up 37% of total loans. A specific concentration within this segment is in New York City rent-regulated multifamily properties, which account for approximately 18% of total loans.

For local community banking, the government banking unit, which serves public municipalities across the New York City metropolitan area, held total deposits of $1,775.5 million as of December 31, 2024. The overall deposit base, as of the second quarter of 2025, averaged $7.6 billion, showing a year-over-year increase of 5.7%.

The digital segment targets consumers nationwide through its brands, iGObanking.com® and BankPurely®. The strategic focus on enhancing the funding base is reflected in the growth of noninterest-bearing deposits, which increased by 7.2% quarter-over-quarter in the third quarter of 2025. Total assets for Flushing Financial Corporation were reported at $8.776 billion as of June 30, 2025.

Here's a quick look at some relevant financial metrics that touch upon the scale of these customer-related activities:

Metric	Amount/Value	As of Date/Period
Total Average Deposits	$7.6 billion	Q2 2025
Total Assets	$8.776 billion	June 30, 2025
Total Loans	$6.6 billion	Latest
Noninterest-Bearing Deposit Growth (QoQ)	7.2%	Q3 2025
Multifamily Loans (% of Total Loans)	37%	Latest

The bank maintains a commitment to the local area, supported by multilingual staff to serve its diverse base in the NY area. The total loan portfolio size was $6.6 billion at the latest reporting period.

Flushing Financial Corporation (FFIC) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive Flushing Financial Corporation's operations as of late 2025. Honestly, for a bank, the cost structure is dominated by what it pays for money and what it sets aside for potential loan problems.

The most direct cost of funding comes from the money they borrow, primarily deposits. You see this clearly in the second quarter of 2025, where the Interest expense on deposits hit $64.2 million. That's a major outflow right there, even as the Net Interest Margin (NIM) expanded to 2.54% on a GAAP basis for that same quarter.

Next up is the cost associated with keeping the lights on and the people paid. Personnel costs for branch staff and specialized lending teams are a significant, recurring expense. While a precise total for all personnel isn't immediately available, we can see the top-level compensation for the leadership team driving those efforts. For instance, the President and Chief Executive Officer, John R. Buran, had total compensation reported at $2,169,715. The Chief Operating Officer, Maria Grasso, had total compensation of $1,065,585. These figures give you a sense of the investment in key human capital.

The bank must also account for potential bad loans through the Provision for credit losses. For Q2 2025, this provision stood at $4.2 million. This was up from $0.8 million in the same period last year, reflecting a more cautious stance or specific charge-offs. The allowance for credit losses to loans ratio was stable at 58 basis points back in Q4 2023, indicating a historical discipline, though the Q2 2025 provision suggests current pressures.

Then you have the one-time, strategic costs that hit the bottom line hard. You'll recall the major balance sheet restructuring efforts that started in late 2024; management projected a Q4 loss of about $85 million related to those asset sales and prepayments. This was part of a move to sell lower-yielding securities and prepay FHLB advances to reposition for better earnings going forward.

Finally, we look at the day-to-day operational overhead, which covers Technology and branch operations expenses. Total Non-interest Expense for the three months ending June 30, 2025, was reported at $40.4 million, which was an increase of 3.4% for the quarter. Looking at a specific component, Other Operating Expenses for June 2025 were reported at $34.5Mn. The company has guided that overall Non-Interest Expense Growth for the full year 2025 is expected to be in the range of 4.5% to 5.5%.

Here's a quick look at how some of these key cost components stack up for Q2 2025:

Cost Category	Amount (Q2 2025)	Context/Notes
Interest Expense on Deposits	$64.2 million	Cost of funding for the quarter.
Provision for Credit Losses	$4.2 million	Set aside for potential loan losses.
Non-Interest Expense (Total)	$40.4 million	Total non-interest costs for the quarter.
Other Operating Expenses	$34.5Mn	Specific component of operating costs for June 2025.
CEO Total Compensation	$2,169,715	Illustrative of personnel cost at the executive level.

The bank is also managing its deposit costs, with the Cost of Deposits increasing 8 basis points quarter-over-quarter to 3.1% in Q2 2025. The management team is definitely focused on keeping these operational costs in check while executing on its balance sheet repositioning.

Flushing Financial Corporation (FFIC) - Canvas Business Model: Revenue Streams

The revenue streams for Flushing Financial Corporation (FFIC) are fundamentally anchored in traditional banking activities, heavily weighted toward interest income derived from its lending and investment portfolios, supplemented by fee-based services. You need to look at the core components to understand the profitability engine.

The primary driver remains the Net Interest Income (NII) generated from the loan portfolio and earning assets. For the second quarter of 2025, this critical metric stood at $53.2 million. This performance reflects the ongoing strategy of balance sheet repositioning and disciplined funding cost management, which led to a Net Interest Margin (NIM) expansion in the quarter.

A key element influencing future NII is the repricing of the existing loan book. The business model anticipates significant benefit from this, with a specific focus on $511 million of loans scheduled to reprice higher during 2025. This forward-looking repricing activity is a planned lever to enhance interest income as assets mature or reset.

The secondary, yet growing, component of revenue is Non-interest income. This stream saw a substantial surge in Q2 2025, reaching $10.3 million. This growth was not passive; it was driven by specific actions, namely higher net gains on loan sales and improved Bank Owned Life Insurance (BOLI) income.

To give you a clearer picture of the Q2 2025 income composition, here is a quick look at the key revenue line items:

Revenue Component	Amount (Q2 2025)
Net Interest Income (NII)	$53.2 million
Non-interest Income	$10.3 million
Total Interest Income	$117.4 million

The final category of revenue streams involves the service-oriented side of Flushing Bank. This includes:

• Fees from deposit accounts.
• Revenue generated from cash management services for commercial clients.
• Income derived from other banking services, such as trust and investment management fees.

While specific dollar figures for the combined fee income are not as readily broken out in the same summary as NII, the growth in non-interest income suggests these fee-based businesses are contributing positively to the overall revenue base, alongside gains from loan sales and BOLI. The focus on noninterest-bearing deposit growth also supports the funding side, which indirectly impacts the cost structure supporting NII generation.

Finance: draft a sensitivity analysis on the $511 million repricing for Q4 2025 impact on NII by next Tuesday.