Genpact Limited (G): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el panorama de transformación digital en rápida evolución, Genpact Limited se erige como una potencia de soluciones comerciales innovadoras, que encierran la tecnología y consultoría estratégica en todas las empresas globales. Con un lienzo de modelo de negocio robusto que abarca 115,000 Los profesionales y asociaciones estratégicas con gigantes tecnológicos como Microsoft y Salesforce, Genpact ha revolucionado cómo las organizaciones optimizan las operaciones, aprovechan las ideas basadas en datos y navegan por ecosistemas digitales complejos. Esta exploración integral presenta el intrincado marco que permite a GenPact ofrecer ingeniería digital de vanguardia, servicios de inteligencia artificial y procesos comerciales transformadores a las empresas Fortune 500 en todo el mundo.

Genpact Limited (G) - Modelo de negocio: asociaciones clave

Alianzas estratégicas con líderes de tecnología global

Genpact mantiene asociaciones de tecnología estratégica con:

Pareja	Enfoque de asociación	Año establecido
Microsoft	Servicios de transformación en la nube	2018
Salesforce	Soluciones digitales CRM	2016
SAVIA	Integración de software empresarial	2015

Asociaciones de consultoría de firma para transformación digital

• Asociación con McKinsey & Compañía para consultoría de análisis avanzado
• Colaboración con Deloitte para servicios de transformación digital empresarial
• Programas de innovación conjunta con Boston Consulting Group

Colaboraciones de la institución académica

Institución	Tipo de colaboración	Área de enfoque
Instituto Indio de Tecnología (IIT)	Desarrollo del talento	Ciencia de datos e investigación de IA
Instituto de Tecnología de Massachusetts (MIT)	Asociación de investigación	Estudios de transformación digital

Asociaciones de proveedores de tecnología específicos de la industria

• Asociación con UIPath para la automatización de procesos robóticos
• Colaboración con Blue Prism para soluciones de automatización inteligente
• Empresa conjunta con automatización en cualquier lugar para servicios empresariales RPA

Genpact Limited (G) - Modelo de negocio: actividades clave

Gestión de procesos comerciales y transformación digital

GenPact procesa más de 150 millones de transacciones anualmente en múltiples industrias. La compañía administra iniciativas de transformación digital para más de 100 empresas globales.

Métricas de transformación digital	Rendimiento anual
Proyectos de transformación completados	287
Duración promedio del proyecto	18 meses
Tasa de retención de clientes	92%

Servicios de inteligencia y análisis artificiales

Genpact opera 12 centros de análisis de IA y análisis globales con más de 3.000 científicos de datos especializados y expertos en IA.

• Soluciones con IA implementadas en más de 45 países
• Modelos de aprendizaje automático desarrollados: 500+
• Inversión anual en investigación de IA: $ 47 millones

Consultoría de tecnología empresarial

Servicio de consultoría	Ingresos anuales
Consultoría de tecnología empresarial	$ 672 millones
Valor promedio de participación del cliente	$ 3.4 millones

Optimización operativa y soluciones de automatización

GenPact implementa soluciones de automatización que generan 27% de reducción de costos operativos para clientes.

• Implementaciones de automatización de procesos robóticos (RPA): 340+
• Tecnologías de automatización desarrolladas: 215
• Mejora de eficiencia promedio: 42%

Servicios de ingeniería digital de extremo a extremo

Métricas de ingeniería digital	Rendimiento anual
Proyectos de ingeniería digital	412
Profesionales de ingeniería	4,600
Ingresos de ingeniería digital	$ 524 millones

Genpact Limited (G) - Modelo de negocio: recursos clave

Composición de la fuerza laboral

Tamaño global de la fuerza laboral: 115,812 profesionales al 31 de diciembre de 2022

Distribución geográfica	Número de empleados	Porcentaje
India	76,458	66.0%
Estados Unidos	22,162	19.1%
Otros países	17,192	14.9%

Infraestructura tecnológica

Plataformas digitales Inversión: $ 247 millones en infraestructura tecnológica en 2022

• Sistemas informáticos basados ​​en la nube
• Plataformas de análisis de datos avanzados
• Infraestructura de ciberseguridad

AI y capacidades de aprendizaje automático

Área tecnológica	Inversión	Conteo de patentes
Tecnologías de IA	$ 89.5 millones	127 patentes relacionadas con la IA
Aprendizaje automático	$ 62.3 millones	93 Patentes de aprendizaje automático

Experiencia en la industria

Cobertura del sector: 14 verticales distintas de la industria

• Servicios financieros
• Cuidado de la salud
• Fabricación
• Minorista
• Tecnología

Red de entrega global

Región	Número de centros de entrega
Asia Pacífico	32
América del norte	18
Europa	12
Medio Oriente y África	6

Genpact Limited (G) - Modelo de negocio: propuestas de valor

Soluciones integrales de transformación digital

Genpact ofrece servicios de transformación digital con ingresos de $ 4.12 mil millones en 2022, centrándose en la modernización tecnológica a nivel empresarial.

Categoría de servicio	Contribución anual de ingresos
Servicios de transformación digital	$ 1.68 mil millones
Soluciones de modernización en la nube	$ 712 millones
Servicios de integración AI/ML	$ 456 millones

Eficiencia operativa mejorada para clientes empresariales

GenPact proporciona soluciones de eficiencia operativa con 97.3% Tasa de retención del cliente en 2022.

• Estrategias de optimización de procesos
• Rediseño de flujo de trabajo empresarial
• Implementación de automatización inteligente

Ideas basadas en datos y procesos comerciales inteligentes

GenPact procesa más de 2.5 petabytes de datos empresariales anualmente, generando inteligencia empresarial procesable.

Capacidad de análisis de datos	Métrica cuantitativa
Procesamiento de datos anual	2.5 petabytes
Clientes de análisis avanzados	378 clientes empresariales
Modelos de aprendizaje automático implementado	1,246 modelos

Reducción de costos y optimización del rendimiento

Genpact ofrece una reducción promedio del costo operativo del 35% para los clientes a través de intervenciones tecnológicas avanzadas.

• Automatización de procesos robóticos
• Algoritmos de eficiencia impulsados ​​por IA
• Análisis de rendimiento predictivo

Servicios de tecnología escalables y personalizables

GenPact admite más de 200 empresas globales con soluciones tecnológicas flexibles en múltiples verticales de la industria.

De la industria vertical	Número de clientes empresariales
Servicios financieros	86 clientes
Cuidado de la salud	42 clientes
Fabricación	38 clientes
Tecnología	34 clientes

Genpact Limited (G) - Modelo de negocio: relaciones con los clientes

Modelo de asociación estratégica a largo plazo

Genpact atiende a más de 550 clientes globales en múltiples industrias a partir de 2023, con el 30% de los clientes que tienen relaciones superiores a 10 años. La compañía mantiene una tasa de retención de clientes del 93.4%.

Segmento de clientes	Número de clientes	Duración de la relación promedio
Fortune 500 Companies	190	8.6 años
Global 2000 Enterprises	210	7.3 años

Equipos de gestión de cuentas dedicados

Genpact implementa más de 1,200 profesionales dedicados de gestión de cuentas a nivel mundial, con un tamaño de equipo promedio de 5-7 especialistas por cliente principal.

• Frecuencia promedio de interacción del cliente: 2-3 reuniones estratégicas por trimestre
• Puntuación de satisfacción del cliente: 4.7/5
• Tiempo de respuesta promedio: menos de 4 horas

Innovación continua y apoyo de consultoría

Invirtió $ 127 millones en I + D durante 2022, centrándose en las soluciones de IA y transformación digital.

Área de innovación	Inversión	Nuevas soluciones desarrolladas
AI/Aprendizaje automático	$ 52 millones	37 nuevas soluciones
Transformación digital	$ 75 millones	46 nuevas plataformas

Hojas de ruta de transformación digital personalizadas

Desarrolló 214 estrategias de transformación digital personalizadas para clientes en 2022-2023.

• Tiempo de implementación promedio: 6-9 meses
• Tasa de éxito de iniciativas de transformación: 88%
• Ahorro de costos para los clientes: promedio de 22-35%

Monitorización y optimización del rendimiento continuo

Implementó el seguimiento de rendimiento en tiempo real para el 96% de los compromisos de los clientes, con revisiones integrales trimestrales.

Métrica de monitoreo	Frecuencia de seguimiento	Tasa de optimización
Eficiencia operativa	Mensual	17.6% de mejora
Optimización de costos	Trimestral	14.3% de reducción

Genpact Limited (G) - Modelo de negocio: canales

Fuerza de ventas directa

La fuerza de ventas directas de Genpact consta de 1,200 profesionales de ventas dedicados a partir de 2023. El equipo genera $ 4.2 mil millones en ingresos anuales a través de compromisos de clientes empresariales específicos.

Métrico de canal de ventas	2023 datos
Representantes de ventas totales	1,200
Ingresos anuales de ventas	$ 4.2 mil millones
Tamaño de trato promedio	$ 3.5 millones

Plataformas de marketing digital

GenPact aprovecha múltiples plataformas digitales con las siguientes métricas de compromiso:

• Seguidores de LinkedIn: 425,000
• Sitio web Visitantes mensuales: 187,000
• Presupuesto de marketing digital: $ 12.6 millones anuales

Conferencias y eventos de la industria

Genpact participa en 42 conferencias de la industria global anualmente, con un alcance estimado de 15,000 clientes empresariales potenciales.

Métrica de participación de eventos	2023 datos
Conferencias totales a las que asistió	42
Alcance potencial del cliente	15,000

Sistemas de consulta y propuesta en línea

La plataforma de consulta en línea de Genpact procesa 3.200 consultas de clientes mensualmente, con una tasa de conversión del 62% a propuestas formales.

Redes de referencia estratégicas

Genpact mantiene 87 relaciones estratégicas de pareja, generando el 22% de los ingresos anuales totales a través de canales de referencia.

Métrica de red de referencia	2023 datos
Socios estratégicos	87
Ingresos de referencias	22%

Genpact Limited (G) - Modelo de negocio: segmentos de clientes

Fortune 500 Enterprises

Genpact sirve al 42% de las compañías Fortune 500 a partir de 2023.

Segmento	Número de clientes	Contribución anual de ingresos
Top 100 Clientes Fortune 500	54 empresas	$ 1.2 mil millones

Instituciones de servicios financieros

Los servicios financieros representan el 34% de la base total de clientes de Genpact.

• Bancos globales: 22 instituciones principales
• Compañías de seguros: 15 organizaciones de primer nivel
• Empresas de inversión: 12 clientes importantes

Sub-segmento financiero	Recuento de clientes	Valor anual del contrato
Banca comercial	16 clientes	$ 480 millones
Seguro	15 clientes	$ 320 millones

Empresas de atención médica y farmacéutica

El segmento de atención médica comprende el 18% de la base de clientes de Genpact.

• Empresas farmacéuticas: 25 organizaciones globales
• Proveedores de atención médica: 18 redes principales

Sectores de fabricación y automotriz

La fabricación representa el 24% del total de los segmentos de clientes de Genpact.

Sub-segmento de la industria	Recuento de clientes	Ingresos anuales
Automotor	12 fabricantes	$ 340 millones
Fabricación industrial	22 empresas	$ 420 millones

Bienes de consumo y organizaciones minoristas

El segmento de bienes de consumo representa el 14% de la base de clientes de Genpact.

• Marcas minoristas globales: 18 empresas
• Productos envasados ​​por el consumidor: 15 corporaciones multinacionales

Sub-segmento minorista	Recuento de clientes	Valor anual del contrato
Comercio electrónico	8 plataformas	$ 210 millones
Minorista tradicional	10 principales minoristas	$ 280 millones

GenPact Limited (G) - Modelo de negocio: Estructura de costos

Adquisición y capacitación del talento global

Gastos anuales de capacitación y reclutamiento de empleados: $ 87.4 millones en 2022

Categoría de costos	Monto ($)
Gastos de reclutamiento	42.6 millones
Programas de capacitación	44.8 millones

Inversiones de infraestructura tecnológica

Gasto de infraestructura de tecnología total: $ 215.6 millones en el año fiscal 2022

• Inversiones de infraestructura en la nube: $ 76.3 millones
• Sistemas de ciberseguridad: $ 53.2 millones
• Plataformas de transformación digital: $ 86.1 millones

Gastos de investigación y desarrollo

Área de enfoque de I + D	Inversión ($)
AI y aprendizaje automático	62.5 millones
Análisis digital	48.3 millones
Automatización de procesos	55.7 millones

Marketing y desarrollo de negocios

Gastos anuales de marketing: $ 45.2 millones en 2022

• Campañas de marketing digital: $ 18.6 millones
• Patrocinios de la Conferencia de la Industria: $ 12.4 millones
• Programas de habilitación de ventas: $ 14.2 millones

Overhead operacional y red de entrega global

Costos operativos totales: $ 672.3 millones en el año fiscal 2022

Categoría de costos operativos	Monto ($)
Instalaciones de oficinas globales	156.4 millones
Mantenimiento del centro de entrega global	287.6 millones
Gastos administrativos	228.3 millones

Genpact Limited (G) - Modelo de negocio: flujos de ingresos

Tarifas de consultoría de transformación digital

En el año fiscal 2023, Genpact informó ingresos por consultoría de transformación digital de $ 1.247 mil millones, lo que representa el 37.8% de los ingresos totales de la compañía.

Categoría de servicio	Ingresos ($ M)	Porcentaje de total
Consultoría de transformación digital	1,247	37.8%

Servicios de gestión de procesos de negocios

Los servicios de gestión de procesos comerciales generaron $ 892 millones en ingresos para GenPact en 2023, lo que representa el 27.1% de los ingresos totales de la compañía.

Segmento de servicio	Ingresos ($ M)	Índice de crecimiento
Gestión de procesos de negocios	892	6.3%

Proyectos de implementación de tecnología

Los proyectos de implementación de tecnología contribuyeron con $ 645 millones a los ingresos de Genpact en 2023, lo que representa el 19.6% de los ingresos totales.

• Integración de tecnología empresarial
• Servicios de migración en la nube
• Implementación de ciberseguridad

Contratos de servicios administrados en curso

Los contratos de servicios administrados generaron $ 412 millones en ingresos recurrentes para GenPact en 2023, constituyendo el 12.5% ​​de los ingresos totales de la compañía.

Tipo de contrato	Ingresos ($ M)	Duración del contrato
Servicios administrados a largo plazo	412	3-5 años

Soluciones de análisis e inteligencia

Las soluciones de análisis e inteligencia produjeron $ 204 millones en ingresos para GenPact en 2023, lo que representa el 6.2% de los ingresos totales de la compañía.

• Analítico con IA
• Plataformas de inteligencia predictivas
• Servicios de visualización de datos

Ingresos anuales totales: $ 3.3 mil millones

Genpact Limited (G) - Canvas Business Model: Value Propositions

You're looking at how Genpact Limited delivers tangible results for its clients right now, late in 2025. It's all about moving beyond simple process outsourcing to true, measurable transformation powered by their agentic approach.

Accelerating client business growth through AI-first, data-led innovation is a core promise. We see this reflected in the segment performance. For instance, Genpact Limited's Data-Tech-AI net revenues growth for the first quarter of 2025 was approximately 9.8% year-over-year. The full-year 2025 guidance for Data-Tech-AI net revenues growth is projected at approximately 6.2% year-over-year. This focus on advanced technology underpins their overall revenue trajectory, with TTM revenue as of December 2025 reported at $5.00 Billion USD.

The Service-as-Agentic-Solutions model blending AI systems with human ingenuity is Genpact Limited's delivery pivot. This moves services from traditional, linear models to autonomous, agent-led delivery. They have already developed 21 executable agents, with a plan to scale this number to 50 by the end of the year. A concrete example of this is the Genpact AP Suite, which features self-learning AI agents and has shown up to 90% early discount capture capability for clients.

Genpact Limited delivers measurable operational cost reduction through these advanced solutions. Instead of just measuring automation percentage, they focus on outcomes. For example, in supply chain services, they have delivered cost-per-order reductions ranging from 25%-35% by improving truck utilization. Furthermore, in specific process areas like invoice processing, Genpact has demonstrated cost reductions of up to 70%. Recent AI products have driven productivity gains of up to 40%, with a target of 60-70% over the next 12-24 months.

The value proposition spans end-to-end transformation from consulting to managed services. This is evident in the growth of their high-value offerings. Genpact Limited's Advanced Technology Solutions (ATS), which embodies this shift, grew 17% year-on-year last quarter.

For high-value ATS solutions, the revenue model itself is a key differentiator. The strategic focus on ATS is clear, with 70% of ATS revenue currently coming from non-FTE (full-time equivalent) models. This shift away from traditional FTE-based staffing supports the narrative of delivering higher-value, outcome-based services, which is a key part of their strategy to move beyond transactional BPO.

Here's a quick look at the financial context supporting these value propositions as of late 2025:

Metric	2025 Value / Guidance	Context
Total Employees (FY 2025)	140,000	Highest employee count in the last 10 years
Revenue (TTM as of Dec 2025)	$5.00 Billion USD	Represents growth from $4.767B in 2024
Projected Full-Year 2025 Revenue	$5.029 billion to $5.125 billion	Represents 6.5% growth at the midpoint
Projected 2025 Adjusted Operating Margin	Approximately 17.3%	An increase from the prior year
Projected 2025 Gross Margin	36.0%	An expansion year-over-year
ATS Revenue Growth (Last Quarter)	17%	Year-on-year growth for Advanced Technology Solutions

The company is actively expanding its agentic solutions roadmap, launching new agents across procurement, supply chain, insurance, and banking. This focus on specialized, high-value AI agents is what drives the measurable client impact, such as the $99 million savings reported from one integrated planning hub implementation.

You can see the commitment to this model in the expected profitability metrics for 2025, with the projected Net margin at 10.84%. Finance: draft 13-week cash view by Friday.

Genpact Limited (G) - Canvas Business Model: Customer Relationships

Dedicated client teams support long-term, sticky managed services contracts. Digital Operations revenue was $\mathbf{\$633}$ million in the first quarter of 2025, representing $\mathbf{52\%}$ of total net revenue. For the second quarter of 2025, Digital Operations revenue was $\mathbf{\$655}$ million, also $\mathbf{52\%}$ of total net revenues. Large deals, defined as $\mathbf{\$50}$ million or greater in total contract value, were a focus, with $\mathbf{18}$ new logos added in Q1 2025.

Co-innovation and joint solution development are evidenced by the AI Gigafactory, which has onboarded more than $\mathbf{30}$ existing clients since its January 2025 launch to scale AI across their operations. Separately, an initiative using proprietary agentic AI has onboarded over $\mathbf{30}$ clients.

The high-touch, consultative sales model drives complex transformation deals, reflected in the growth of Advanced Technology Solutions (ATS). In the third quarter of 2025, ATS net revenues grew $\mathbf{20.0\%}$ year-over-year, reaching $\mathbf{\$311}$ million. Overall, Data-Tech-AI revenues, which encompass these advanced solutions, represented $\mathbf{48\%}$ of total net revenues in Q1 and Q2 2025.

The Client Zero program serves as Genpact's own AI credential. Before the program launched in 2023, G&A costs were $\mathbf{15.4\%}$ of revenue. The target for 2025 is a G&A percentage of $\mathbf{12.9\%}$, with progress reported at $\mathbf{13.7\%}$ as of June 2025. The Accounts Payable (AP) solution, developed internally via Client Zero, now handles more than $\mathbf{70\%}$ of Genpact's invoices and payments, achieving a double-digit reduction in headcount for that function. Client Zero is also a sales tool; clients show significant interest in accessing the 'Scout' family of AI agents developed internally.

The focus on trusted relationships underpins the business, with Genpact citing decades of client trust. This trust supports the high-value Data-Tech-AI segment, which grew $\mathbf{11.1\%}$ year-over-year in Q1 2025 and reached $\mathbf{\$582}$ million in revenue.

Here are some key metrics related to client engagement and deal structure as of late 2025:

Metric Category	Specific Data Point	Value/Amount	Reporting Period/Context
Client Engagement (Co-Innovation)	Clients onboarded to scale AI via AI Gigafactory	More than $\mathbf{30}$	Since January 2025 launch
Deal Size (Sticky Contracts)	Definition of a Large Deal (Total Contract Value)	$\ge \mathbf{\$50}$ million	General definition
Client Zero Impact (Efficiency)	AP Suite touchless processing of invoices/payments	More than $\mathbf{70\%}$	Internal operations
Client Zero Impact (Cost Structure)	Target G&A as a percentage of revenue	$\mathbf{12.9\%}$	2025 Target
Consultative Deal Growth (ATS)	ATS Net Revenues Year-over-Year Growth	$\mathbf{20.0\%}$	Q3 2025

The company is actively managing client expectations around automation, sharing AI-driven productivity gains while securing incremental revenue from expanded scope or increased volumes.

• Data-Tech-AI represented $\mathbf{48\%}$ of Q2 2025 net revenues.
• Adjusted diluted EPS grew $\mathbf{16\%}$ year-over-year in Q1 2025.
• The company repurchased approximately $\mathbf{2.0}$ million common shares in Q3 2025 for $\mathbf{\$90}$ million.

You should review the Q3 2025 guidance, which projects full-year 2025 net revenue growth between $\mathbf{6.1\%}$ and $\mathbf{6.4\%}$ as reported. Finance: draft 13-week cash view by Friday.

Genpact Limited (G) - Canvas Business Model: Channels

You're looking at how Genpact Limited (G) gets its services into client hands as of late 2025. It's a mix of high-touch sales and scalable digital delivery, which is key to their GenpactNext pivot.

The direct sales force and client-facing relationship managers are still the engine for landing large, complex transformation deals. While the search results don't give a headcount for the sales team, we know these teams are closing significant business; for instance, Genpact Limited closed 4 large deals in the second quarter of 2025 alone, which helped push revenue above guidance. These teams are the front line for selling the higher-margin Advanced Technology Solutions (ATS).

Digital platforms and proprietary tools are embedded directly into the service delivery, primarily through the Data-Tech-AI segment. This segment is the clear growth driver, pulling in $622 million in net revenues in the third quarter of 2025, representing 48% of total net revenues for that period. This shows the market is using their digital-first capabilities to consume services, moving away from purely FTE-based models.

The channel strategy is heavily weighted toward technology alliances. Strategic partner channels, which include relationships with hyperscalers and software providers, are a validated component of their go-to-market. In the second quarter of 2025, partner-related revenues grew more than 70% year-over-year, reaching 10% of total revenue, which matches the 10% benchmark you noted. This is a critical, high-growth artery for Genpact Limited.

Here's a look at the revenue composition that these channels feed into, based on the third quarter of 2025 results:

Revenue Component	Q3 2025 Net Revenue Amount	Percentage of Total Net Revenue
Core Business Services (CBS)	$980 million	76%
Advanced Technology Solutions (ATS)	$311 million	24%
Total Net Revenues	$1.291 billion	100%

Global delivery centers are the operational backbone supporting these channels across geographies. While the exact number of centers isn't published here, the geographical performance in the third quarter of 2025 shows where this capacity is deployed and utilized. The North American market remained strong, contributing significantly to overall revenue. Conversely, the European market faced challenges due to economic uncertainties, but the Asia-Pacific region showed promising growth, especially in India and China, driven by digital transformation services.

Industry-specific solution accelerators and marketplaces are the tangible output of the ATS segment, which is the focus of their GenpactNext strategy. These accelerators are what allow the Data-Tech-AI services to grow at a much faster clip than the rest of the business. The ATS segment surged 20.0% year-over-year in Q3 2025, validating the market's adoption of these specialized, pre-packaged solutions.

The overall channel effectiveness is driving the full-year financial expectations. Genpact Limited updated its full-year 2025 net revenue outlook to a range of $5.059 billion to $5.071 billion, which represents up to 6.4% year-over-year growth. This growth is being channeled through higher-value streams.

• Data-Tech-AI revenue, which embodies the platform and accelerator channel output, was $622 million in Q3 2025.
• Digital Operations revenue, which relies on the direct sales and global delivery center channel for scale, was $669 million in Q3 2025.
• The company is actively investing in these channels, with planned investments of over $150 million estimated for 2025 to fuel advanced technologies.

Finance: draft 13-week cash view by Friday.

Genpact Limited (G) - Canvas Business Model: Customer Segments

You're looking at who Genpact Limited is selling its agentic and advanced technology solutions to as of late 2025. The core of their client base is definitely the largest global players.

Large, global enterprises (Fortune 500) seeking digital transformation.

Genpact Limited derives its revenues primarily from clients in the Fortune Global 500 and Fortune 1000 companies. This focus on the largest enterprises means deals are often complex and transformation-oriented. In Q3 2025, the company signed five new large deals, defined as having a Total Contract Value (TCV) of $50 million or greater. Furthermore, revenue from what they call priority accounts grew approximately 6% over the prior year in Q1 2025, making up 62% of the total revenue base then. The push towards AI is evident, with the AI Gigafactory supporting approximately 100 clients in Q3 2025, more than doubling from the previous quarter.

The overall business mix shows a clear pivot, with Advanced Technology Solutions (ATS) reaching 24% of total net revenues in Q3 2025, up from a lower percentage previously. This segment, which includes proprietary intellectual property, grew a massive 20.0% year-over-year in Q3 2025.

Here's a look at the segment revenue growth rates reported from Q1 2025, which gives you a sense of where the demand was strongest early in the year:

Customer Industry Focus	Q1 2025 YoY Revenue Growth Rate	Q3 2025 Revenue Contribution (as % of Total Net Revenue)
High Tech and Manufacturing	11%	Not explicitly stated for Q3 2025
Financial Services	7%	Not explicitly stated for Q3 2025
Consumer and Healthcare	4%	Not explicitly stated for Q3 2025
Data-Tech-AI (Overall)	11% (Constant Currency, Q1 2025)	48% (Q3 2025)

Financial Services: Banking, Capital Markets, and Insurance.

This sector showed solid demand, with revenue growth reported at 7% year-over-year in Q1 2025. The focus here is clearly on leveraging new technology, as evidenced by the launch of the Genpact Insurance Policy Suite in Q3 2025. The company is helping these clients with margin expansion and process re-engineering.

Consumer and Healthcare: CPG, Retail, and Life Sciences.

The Consumer and Healthcare vertical saw a 4% year-over-year revenue increase in Q1 2025. This segment is a key part of the business, though its growth rate trailed the other major verticals early in the year. Genpact is using its AI capabilities to help these clients rethink global supply chains, which is a major cost optimization lever.

High Tech and Manufacturing: Industrial and Software platforms.

This segment was the growth leader in Q1 2025, posting an 11% year-over-year revenue increase. The momentum in Advanced Technology Solutions (ATS), which grew 20.0% in Q3 2025, is heavily influenced by demand from these technology-forward clients looking for agentic operations.

Clients focused on cost optimization and margin expansion.

The entire business model is geared toward delivering measurable value, which translates directly into cost optimization and margin expansion for clients. This is supported by the shift in revenue mix:

• Advanced Technology Solutions (ATS) net revenues were $311 million in Q3 2025.
• Data-Tech-AI net revenues reached $622 million in Q3 2025.
• Non-FTE revenue (often tied to outcome-based/subscription models) reached 47% of revenue in Q3 2025, supporting a higher margin profile.
• Partner-related revenue, which drives solution embedding, grew 56% year-over-year in Q3 2025.

The full-year 2025 net revenue guidance was raised to a range of $5.059 billion to $5.071 billion, showing confidence in this value proposition. Finance: draft 13-week cash view by Friday.

Genpact Limited (G) - Canvas Business Model: Cost Structure

You're looking at the hard numbers that drive Genpact Limited's operational expenses, which is smart-understanding where the money goes is half the battle in valuation. Honestly, the largest single cost component for Genpact Limited is definitely employee compensation and benefits, given the talent-intensive nature of advanced technology services and solutions. While I don't have the precise total dollar figure for the entire workforce's compensation for late 2025, we can see the structure through other reported costs.

We have solid figures for the core operational costs from the mid-year reports. For instance, the Cost of Revenue (COGS) for Q2 2025 was $804.35 million. This figure primarily captures the direct costs associated with delivering services, which is heavily weighted by the personnel delivering those services.

Next up is the Selling, General, and Administrative (SG&A) expenses. The directive is to use the figure from Q1 2025, which was reported as 19.8% of Q1 2025 revenue. Since Q1 2025 net revenues were $1.215 billion, this translates to an SG&A expense of approximately $240.57 million for that quarter ($1,215 million 0.198). To be fair, the actual reported SG&A for Q2 2025 was higher, at 21.2% of revenue, showing that as the company invests more for growth, this ratio can shift.

The push into GenpactNext and AI means significant spending on technology and infrastructure investment. This investment is channeled into building out capabilities like the AI Value Studio and the Genpact Gigafactory, which houses thousands of pre-built AI and generative models. These technology investments are often embedded within both COGS and SG&A, but the strategic focus is clear: scaling advanced technology solutions.

Finally, we track the Amortization of acquired intangible assets, which is a non-cash charge reflecting the write-down of assets from past acquisitions. For the first half of 2025, this cost was relatively contained compared to prior periods, reflecting a more mature amortization schedule post-major deals.

Here's a quick look at the concrete numbers we can pull for the first half of 2025:

Cost Component/Metric	Period	Financial Amount (USD)
Cost of Revenue (COGS)	Q2 2025	$804.35 million
SG&A Expense (as % of Revenue)	Q1 2025	19.8%
SG&A Expense (Calculated from Q1 Revenue)	Q1 2025	Approx. $240.57 million
Amortization of Acquired Intangible Assets	Three Months Ended March 31, 2025 (Q1)	$4.320 million
Amortization of Acquired Intangible Assets	Three Months Ended June 30, 2025 (Q2)	$4.317 million

You should also note where some of these costs are detailed:

• SG&A expenses for Q1 2025 included $241.084 million in actual spend.
• Q1 2025 Net Revenues were $1,214.926 million.
• The company returned $93 million to shareholders in Q1 2025 through buybacks and dividends, which is a cash outflow, not an operating cost, but relevant to capital structure.
• Advanced Technology Solutions (ATS) revenue per headcount is more than 2x the company average, suggesting higher direct labor costs in that segment.

Finance: draft 13-week cash view by Friday.

Genpact Limited (G) - Canvas Business Model: Revenue Streams

You're looking at how Genpact Limited is bringing in the money as we head toward the end of 2025. The revenue mix is clearly tilting toward technology-driven services, which is where the higher-value, less traditional billing models live. Honestly, the numbers show a clear strategic pivot.

The overall expectation for the full year remains strong, with Genpact Limited setting its sights on a specific range. Full-year 2025 net revenue guidance is set at $4.958 billion to $5.053 billion.

The revenue streams are primarily segmented by the nature of the service delivery, moving away from pure headcount-based billing. This is evident in the growing proportion of non-FTE revenue models, which currently stand at 46% of the total business. This non-FTE portion is made up of fixed transaction-based and outcome-based arrangements, and this proportion is definitely increasing.

The core revenue components can be broken down based on the Q2 2025 performance, which gives you a good snapshot of the current engine driving the top line:

Revenue Segment	Q2 2025 Net Revenue	Year-over-Year Growth	Percentage of Total Net Revenue (Q2 2025)
Data-Tech-AI	$599 million	9.7%	48%
Digital Operations	$655 million	4.0%	52%

The Digital Operations segment is where you find the more traditional, steady income. You can think of this as the source of the recurring revenue from long-term Digital Operations contracts, providing a stable base for the company. In Q2 2025, this segment brought in $655 million.

Conversely, the growth engine is clearly the technology-focused side. The Data-Tech-AI revenue grew 9.7% to reach $599 million in Q2 2025, representing 48% of total net revenues for that quarter. This segment is where the high-value, project-based revenue from Advanced Technology Solutions (ATS) sits. For context, ATS revenue alone grew 17.3% in Q2 2025, hitting $293 million.

To be fair, the structure of these high-value offerings is inherently tied to the non-FTE shift. The company has noted that the Advanced Technology Solutions portion is significantly weighted towards these newer models:

• 70% of Advanced Technology Solutions revenue is already derived from non-FTE models.
• The remaining non-FTE revenue comes from fixed transaction-based models.
• This focus on ATS acceleration is expected to drive the overall non-FTE percentage higher.
• Partner-related revenues are also a growing component, having grown more than 70% year-over-year in the last reported quarter, making up 10% of total revenue.

So, you have a steady stream from Digital Operations and a rapidly growing, higher-margin stream from Data-Tech-AI/ATS, which is being billed increasingly on value and outcomes rather than just time spent.

Finance: draft 13-week cash view by Friday.